Country Inn & Suites by Radisson, Lewisville, TX

Had to ask for towels. Pull out bed was broken.

Rags we're laying outside the room. Elevator didn't inspire confidence and trash was on the floor. The bedroom valance and curtains were propted up against the wall. No coat hangers. Breakfast was bare minimum. Would not stay again.

Found big cockroach in first room and second room the bed has dirty spots very obvious ☹️

The staff was mostly silent. It was a little awkward. When I went into the room it immediately smelled like human urine. I opened the bathroom door all the way and the smell clearly came from inside. It was the shower curtain that wreaked of urine, the tub was like striped with black stuff. I went to Kroger and got my own cleaning stuff and cleaned the tub and asked the employees to change the curtain with a clean one, which they did but again, didnt speak to me at all when I made the request or when they came to replace the curtain. The bed was not comfortable and the blankets were basically 2 loose sheets. There was a party in the next room, music blasting and people yelling til 245 in the morning. I eventually fell asleep so it could have been later. Overall the personal space in a hotel should feel more comfortable and clean than any other space so I wouldn't stay there again. Too dirty, awkward and uncomfortable.

Price was fairly good , room was very clean and smelled good. I had a comfortable stay.

There was mold in the shower and around the trim in the windows. Sheets and comforters were stained and dirty. Not the best smell.

N/A

Absolutely nothing! It is NOTHING like the photo! This “hotel” is uninhabitable! My room reeked of cigarettes and molded carpet. There was mold in the bathroom, stains on the carpet and one chair. It was awful! I will report it to the Health Department! This hotel is uninhabitable! I was there 30 minutes and left. The light had a short and flickered as we entered, cigarette smoke and old molded carpet permeated the room. The screen on the window was ripped in half and mold was all around the bathroom! Surely the pure existence of this establishment is a Health violation!

Convenient to where we were visiting Not very clean, side door broken so anyone could get into the building, had to ask for towels, no coffee or cups in room, mold in shower and around sink, very bad odor on floor with carpet stained and disgusting. Not the best experience. The dining area was disgusting, juice spilled all over tables and floor, food spilled on no floor, and juice machine broken. Very disappointed in condition of hotel. Will not stay there again. Lots of foot traffic in and out of hotel of non guests. Did not feel very safe there.

butter chicken dispenser

Not trying to be rude but I would not stay at this hotel in future. Sheets had stain in. Bathroom had mold on tile and shower walls . Sink faucet was broken and carpet was dirty. Over all I would not like to stay here.

As soon as you walk into the hotel, there is a strange, unpleasant odor throughout the lobby. The front desk clerk was unfriendly and unprofessional. After seeing a sign stating there was no indoor pool, I asked for confirmation because Expedia clearly advertised the hotel as having one—the primary reason I booked this property, especially with temperatures exceeding 100 degrees in Texas. Instead of offering an explanation or apology, the clerk rudely replied, “No,” and asked if I still wanted to check in. I had reserved two rooms. The room my children stayed in had a strong damp, musty odor that smelled like mold. It was so overwhelming that they had to keep the air conditioner running constantly just to circulate the air. The bathroom was in terrible condition, with cracked floors and walls that looked as though they had been damaged and never repaired. There was also visible mold in the shower. My room was no better. The air conditioning unit leaked continuously, leaving the carpet and floor around it soaking wet. The shower also contained mold, and the cabinet door covering the refrigerator was broken. Breakfast was another disappointment. The juice machine was out of order, and the overall breakfast selection was unappetizing. Days Inn would have been better than this place.

I switched the first room I was in because there were pee stains on the toilet seat. Floors looked dirty, had a weird smell in the hotel

After checking in I discovered that my room had not been cleaned. I had to request new linen and was told that the room wasn’t on the list for cleaning. The room also smelled like smoke. I had a horrible experience.

We had a great lady at the front desk!

Property had plastic all over the windows. Apparently they’ve been painting it for months and still not finished.

Everything was great!!!!

O

So comfortable that I missed their continental breakfast!

The room smelled very bad, the bathroom was dirty, and I found several cockroaches.

More variety in their breakfast offerings!

Everything s bad

Staff VERY FRIENDLY AND HELPFUL

I just don’t like the smell!

The room was very dirty & smelled terrible. The air, shower or toilet were not working properly! The bed linens were dirty, soiled & stained. There was a hole in the wall & the carpet was heavily stained. The microwave was dirty & the fridge was frozen.

I would not recommend this hotel to anyone. The outside of the hotel looks nice but the inside not so. I feel like it was already overpriced and if you want to check in early that's an extra $20 that's a ripoff. It's not a 5 star hotel for them to be charging people $20 just to check in early. I stayed at other hotels and checked in early and never paid a fee. It stink in the hallways and rooms. The elevator is raggedy they just need to upgrade everything. The bathroom door is raggedy. The bed sheets had stains on them. The door to the room need to be painted it seem like someone came and start peeling the paint off the door. The coffee pot looked filthy. I could go on and on but I'm not. I give this hotel a 1/10. Do not stay here.

I really had no issues the breakfast could be a little bigger but the coffee was amazing so no gripe here.

Location was good - staff accommodating at times. The hotel looks a lot nicer in the photos than in reality. The whole thing looks really tired. Broken things mismatched together, hallways/stairways smell like feces, vomit, and various kinds of smoke. Carpets stained, walls stained and marked up, just looking really rough. Not what ide expect from something with the Radisson name - lack of integrity for sure. I needed to have my room changed 3x before I got one that was alright. The first had a pungent odor - like spoiled milk and wet cigarettes. The second had the bathroom sink dumping water out the pipes onto the floor with the tub not draining and backing up with solids? Really nasty stuff. The third room was the best out of the three. It still had an odor- like mold- but considering I had already changed 2x at this point, I just dealt with it. Staff changed the room each time and was apologetic, however initially my check in with staff was not good. The hotel was advertised as pet friendly. I have have a service animal, but I always try to book pet friendly anyways because its more convenient. However I was given a hard time about this at the desk and was asked to show medical documentation. No. That is a breach of HIPPA and is quite illegal to ask someone for that. I was told I would be charged a deposit greater than the value of my 3 night stay. I disputed this as its illegal to even charge for service animals. Ultimately I had to pay - again, against the law. They did not seem to care. More worried about me paying if the animal did damage - but the hotel was already a 2/10 clean or 2/10 in terms of how well its put together. Skip it and go to the next is my advice. Dont fall for the nice photos in the ad.

There wasn't anything I didn't like

Customer Service, rooms not clean, elevator unsafe, linen looked unclean, night clerk.

Breakfast was cold.

Good

The entryway and dining area looks nice. Cracks in the bathroom floor tile, cracked mirror in the bathroom and mold on the tub/shower surround, the mini fridge had a large chunk of ice/frozen area. Spot on the wall looked like dried blood. Beds had 2 thin pillows each, no hangers in the closet, no linen/laundry bag either.

The property was dirty the hall smell it like marijuana because of the room next to us smoking the rooms we’re not what it looked like on the pictures the sheets had stains on them and they wouldn’t give us new sheets till morning in all we left after a hour and started at the best western plus that was very lovely The property was dirty the hall smell it like marijuana because of the room next to us smoking the rooms we’re not what it looked like on the pictures the sheets had stains on them and they wouldn’t give us new sheets till morning in all we left after a hour and started at the best western plus that was very lovely

Musty smelling, room just painted& not ready due to smoke alarm & sprinkler taped over. Window falling apart& fist size hole in screen. Latches on window broken. Clerk was nice. Place is a shack.

When we arrived at 1:00am the state of the room was nasty. Pillows were nasty, bed was hastily made, our toilet seat was off on the side with a plunger on it & more. Our door looked like it had previously been kicked in or severely damaged. The icing on the cake was a missing smoke detector with exposed wires. When we left as soon as we could the staff said they could offer a cleaner room, but the entire hotel was unclean. The pictures that are listed do NOT match the hotel. They will also not refund money even though they are in multiple safety violations for fire laws.

None of this is true. The place was so ran down both inside and out. Had to have a room change because the frige did not work. Window blinds were so old you could not roll them up. The elevator sounded horrible. I did notice there was not a posted inspection paper on the elevator of when it was last serviced. I was looking at the other 3 hotels around this one, and they all were ran down and not kept up. Especially the one across from this one. Sorry, not impressed and would not recommend it.

They hace mices

Good servíce

The location. The cleaning.

Nice

Room was clean, breakfast needs some help. Staff was friendly to us. But the hotel across from us had a drug bust. Which I watch and seen all the drugs. My hotel had a fight and the police called.

So embarrassed that he had to stay there

The staff was nice, there was an unopened beer hidden under a blanket on the shelf and that blanket smelled terrible. The breakfast was mediocre but the room was pretty good.

The hotel is not your regular hotel! It seems to be a long term rental hotel! The hallways were filled with trash, the hotel had a strange smell and our rooms were dirty. The bathroom was super dirty! We did not stay there and ended up taking a loss on our money!

- The TV remtes did not work. - Coffe maker in the room, but no cups or coffee. Inoperative bathroom fan. - Broken hair dryer. - Dirty and smelly elevator. - Bathtub drain was plugged. - The grouting on the bathtub tiles had mildew on them. - Bins for breakfast were empty, etc, etc. The family run owner/staff had no interest to improve anything. Apparently, all they cared was to cut corners and save money. If you are looking for a clean and well-run hotel, look elsewhere!

Country In and Suites in name only. Breakfast ran out of food. Juice machine n interstate motel.

Whole hotel very dated.

Trash can in room not emptied. Refrigerator not working. Toilet seat loose and not cleaned at all!!!! Very subpar compared to the other Country Inns

Broken sink stopper, bathtub, uncovered power outlet, smelly room, dirty carpet. Worst hotel. Shows that Expedia doesn't vet the Hotel listing. This hotel is safety and sanitary hazard. I checked out with in 6 hours instead of 2 nights.

Would not stay again smelled like an ash tray, wouldn’t say it was overtly dirty, the room was clean but the hallways & the main areas were in a state of disarray, they didn’t even provide water for breakfast you had to buy it. Only stay if if your getting a really great price on the room but don’t expect to pamper yourself I stayed as a surprise overnite, while my layover was cancelled, but I would not bring my wife & kid here.

The hotel was clean and comfortable however they were many things wrong, I had asked for a handicap room on the first floor is my husband is disabled and has a service animal. They stated they did not have any in addition to that. The elevator broke down while we were there and we had to use the. The toilet paper in the bathroom was empty although there were two extra rolls under the cabinet. The bathtub did not seal so you had to stick a washcloth down in there and there were no coffee or no cups in the room the only way to get coffee was to go downstairs and the coffee machine didn’t work that well. In addition the breakfast was terrible. Nothing like the picture in a nutshell. It’s not worth $85 to stay there but if you just need a quick place to lay your head, it might be an option.

The venue smelled very appealing and pleasing during my stay. The Staff were friendly and prompt when opening the Dinning room for Breakfast.

…

No hot water both nights and microwave didnt work.

The worst part was the roach that crawled out of my bathroom sink. When I made the front desk aware upon going out for the evening, the solution was to get housekeeping come spray. Not move me rooms or refund any money. Hopefully my things are loosened with bug spray now. This is supposed to be a Choice Hotels property by Radisson. Do better please.

clean environment, much appreciated.

This hotel has gone down hill,I usually stay here when I'm in town but over the last few years it had gotten worse, the room was poorly cleaned, dirty base boards in the bathroom ,dirty tiles,no indoor pool the carpet has spots everywhere and the elevator is disgusting Great staff, but I will stay at better hotel for the same price.

Terrible experience. Won’t recommend.

Everything was clean. Nice stay

Bathroom outlets didn’t work. Room wasn’t cleaned well before we arrived. Elevator smelt terrible. Breakfast options were extremely limited and they ran out both days before 8 and didn’t replenish.

The room was dirty with dust on the beds. Microwave in the room was not working.

Broken window, mold in shower, dirty floors.

The

Old hotel, has been remodeled and clean, but crummy looking overall. Window didn't shut tight, blinds didn't work, floor was uneven. No hangers in the room.

The room was very clean and staff was nice.

Stayed in room 211 and seen the sheets were peepee stained when i got up to leave in the morning. But 4 stars because they have the best coffee machine that offers the best cappchinos in the breakfast area.

Staff only greets you at check in but spend a lot of time socializing with each other. Paid for 2 queen beds but room was smoke filled. Changed to what hey called an Upgrade, demoted to 2 full beds for 3 lg adults. Killed 2 roaches, was denied roach spray because housekeeping was gone for the day. Had to clean own room, disgusting food outside door and in lot for 3 days. Asked for towels on first day and never got them. People outside of our room window #103, in chairs, partying all night. Dog tied up outside next door crying in the rain and through the night. I have photos. Expedia needs to comp me and cut ties with this hotel.

Not kept up well. Oil smell in elevator, and blue tape holding tiles on the elevator floor. Picture on the floor instead of on the wall. Broken shades on the window. During an eight-day stay, trash was picked up once and bed made twice. Breakfast out of many options day after day. Coffee maker in room (stashed inside a drawer), but no coffee, paper cups, etc.

The remote did not work, there was tape everywhere, the door had trouble locking, and the sheets had stains.

Horrible experience. Would never book this hotel again. Stains in the room, the toilet seat was disconnect, the sprinkler was covered with tape. Property manager refused to be accountable for my stay. This place should be shut down. Stay at your own risk.

Rooms are spacious and great stay for the location

Property was terrible.Unable to lock the bathroom door and smell of the room is horrible

It was okay

Room was clean but could tell it is a run down hotel when you actually get to your room. Plug ins did not work in the restroom, phone was not connected, I had to connect & when i called front office for a 7am wake up call I did not receive one. The back door that you are supposed to use your room key to enter through was unlocked ALL EVENING & ALL NIGHT. Anyone could come through that back door someone’s child could wander off & get out that back door. The floor was caved in in the corner of room 201. I do not recommend staying there & will not again.

Extremely dirty carpet. It’s like they started to remodel and then ran out of money. The fan in the bathroom was broken. The breakfast didn’t have enough food. The orange juice machine was broken. Two yogurts for forty people. No fresh fruit. No milk for cereal. Terrible.

The rooms were dirty, cockroaches, hair in the bathroom.

Great customer service neat and clean and quiet thanks !

Staff was very courteous and polite

Clean, quiet.

Wonderful

Mi estancia estuvo muy bien me hospede 3 noches y todos los dias nos limpiaron las habitaciones, hotel tranquilo ubicado en buena zona

Was told about the renovations upon arrival, the whole lobby was being torn apart. I do appreciate the honesty, it was a comfortable stay for the money. Water pressure in the shower wasn't hard enough to wash out any kind of shampoo, but we managed.

Broken doors. People outside all night. Unsafe

Carpet in the room was filthy. The sheets on one of the beds had stains. I found a dead roach on the floor. There is mold growing in the air-conditioning vent. The smoke/fire alrm was hanging from the ceiling by a wire. Expedia said room included breakfast, but no breafast was included. Since the whole bottom ground floor is under construction. The staff was very friendly.

Smelled like body odor. Renovations were scarce and hotel is aged

Roaches and pot smell with fabuloso to mask the scent unless you're desperate to find a place to spend the night stay away

It was nice.

Dated property. Lots of repairs needed to floors, tape on the floor of the elevator, paint needed in room, dirt and grime on floors and in bathroom, ice machine out of order.

I was supposed to stay there for one night, but the room had an unpleasant smell. I specifically booked a king-size bedroom, yet upon my arrival, I was given a twin-size room, which made my stay quite uncomfortable. Additionally, there was no service, and the smoky odor was off-putting. Overall, I don't believe my stay was worth the money spent, and I feel dissatisfied with my experience.

It was all pretty scary inside and out.

It was conveniently located and quiet. However, it needed clothes hangers in the room, all working outlets in the rooms, tub had a faucet drip, needed working computer and printer in the business center. Breakfast could use some improvement for longer than 1-2 day stays.

This place is very run down

There was a roach in my room. I have video of it.

The night I stayed, there was booming music i could hear in my room. I called the front desk with my cell phone ( no phones are in the room). The person was very nice. He told me the music is from the restaurant (Chill) nearby. It went on till midnight or more. It was a Friday night. Breakfast was poor. Bananas were over ripe, the decaf from the coffee machine was like hot water. I did have cereal and milk. That was all.

The staff were very friendly. The prooerty though was not what we expected. It was okd, the elevator had an ugly smell, it was dirty.

I

Our stay wasn’t bad.. however, our specific room had its own issues. The bathtub faucet was continuously dripping no matter what we did and the water was hot leaving the room and bathroom extremely humid and heavy. The shower pressure was next to none and there was a crack across the entire mirror the e reported and was never fixed. We got locked out of our room (our cards wouldn’t work) and we had tog eat then reset, and the room itself had a

No Ice machine on your floor. All ice machines were broken. Had to go down to lobby & they had to get ice from their breakfast bar.

Very good experience

Happy

Breakfast was solid, and it was quiet

Roaches and crawlers on the room.my wife got bitten multiple times in her body The place needs and upgrade and a real star grade. My whole experience was not a pleasant one and don’t recommend it at all.

Very close to my business and personal matters that I needed to tend

Tv didn't work, smelled, cracks in every wall, phone didn't work when I tried to call the desk, hair in the sink, light by the bed didn't work. Got rooms changed. Smelled, cracked walls, shower head was like a pressure washer.

.

The pictures make it look good but its terrible. We moved 3 rooms and the last room was the “Suite” and it was still bad! Horrible remodel job and non of the A/Cs work correctly. The whole hotel was hot. It was better to sleep outside than in the hotel. Dont go here, spend the extra money and pick one of the others near here.

I have stayed here multiple times and have been very satisfied. I was unable to make it this time and tried to reschedule for the following weekend. I was offered no help. No effort from hotel to reschedule. I will not be staying at this hotel chain again.

This was a great and inexpensive stay for my husband and I. The staff were always super kind and helpful. The room was clean and well maintained.

Close to the meeting facility and

The main sign out was hard to find but the address in Google Maps was correct. The parking lot is well lit and parking was readily available near the front. Reception was fine, but i do agree with others that $100 deposit is a bit much for a 2 or 3 star hotel. Our room was partially renovated with newer furnishings and tile. The AC unit did rattle, but it was not too bothersome. The elevator inspection was up to date (a previous reviewer said it was not). The bathroom and room doors locked just fine. There was a drain stop in the tub, everything was clean enough. No bugs either. I didnt check if the pool was open.

I rented this room for my in-laws for a family event. My mother in law needs a walk in shower and accessible room. They did not get it. I am highly disappointed. I unfortunately didn’t find out about this until after their stay.

Clean rooms. Quiet. Staff very friendly. Rooms small and outdated. Overall good place for the price.

It was satisfactory. Breakfast waffles were good.

When i first Arrived to the room the bathroom wasn’t cleaned properly. There was hair all over . In the tub on towels. Later is also became apparent it was infested with bugs . They were in the bathroom in the room and on the walls . There were also roaches. I contacted the people downstairs and one solution was to move rooms, when doing so they then said all suites were full that they can downgrade me or I can check out. Very inconvenient, especially because Im not from the state and couldn’t move as well after having surgery. That was the reason i choose The hotel.

Very comfortable room and bed. We enjoyed our time together

I have stayed here a few times. The staff are friendly and the rooms are clean.

Building literally looked crooked at places like it’s very foundation was not sturdy. The hall window was slanted compared to the hallway itself. Cracks and peeled/globs of paint ran along the walls and ceiling. Outlets did not work at the nightstand. There was no plug cover on a bathroom outlet. The bathroom door wouldn’t close at all and the room door would not bolt. Beware because this was the most expensive choice hotel I’ve ever stayed at and the absolute worst quality/condition.

Great service

Check in was smooth. Having to post a $100.00 deposit was a little much. The web sight advertised swimming pool but after check in was told, it's under reconstruction. Appeared as though they have just shut it down. no reconstructions activities were visible, even had the sight completely out of view. Had people knocking on door and messing with door handle throughout the night. Breakfast would have been nice but the hot food was empty and during the 40 minutes we were there eating, no food was brought out so we were stuck just eating cereal. Will not stay at this property again. The "False advertisement" of the swimming pool was a huge issue with my children for their spring break stay. Reconstruction should have been noted on the pages