Best Western Plus Lewisville Flower Mound

The staff was excellent. Clean room

Clean room, helpful and friendly staff, more then enough parking

FANTASTIC!!!!!! ROOM GREAT, STAFF GREAT , AWESOME EXPERIENCE!!!!

Carlos and the team are the best!!

Nice

Staff was super friendly. Everything was great!

The staff were amazing! Very sweet and helpful. If i ever travel to texas again i will be staying here

Exceeded my expectations and a good value. The staff was very attentive and the rooms comfortable. A big shout out for the rotating the items on a better than anticipated breakfast. Only minor complain was the bath towels were scratchy and a bit on the cheap side.

Exceeded my expectations and a good value. The staff was very attentive and the rooms comfortable. A big shout out for the rotating the items on a better than anticipated breakfast. Only minor complain was the bath towels were scratchy and a bit on the cheap side.

The location was great, not a huge hotel so was kinda nice. The room had a slight smell, but was really clean and comfortable. Would stay again.

The room was very clean. The property was well maintained. Breakfast was hot and fresh daily. Everyone did a wonderful job that made the stay great.

Even though they didn't have our reservation, they got us the same room type (double queen / allergy friendly) that we reserved through expedia. That's what we call service above and beyond expectations!

The hotel was great

The hotel was great

First of 2 nights there was a 1st floor party that was loud but didn’t go too late. Balance of stay - no issues. Room was clean with no apparent deferred maintenance. Parking lot well lit at night. Noise from nearby I-35 constant but not unreasonable ( more background). Overall, stay was good.

There was a smoky room, but the nice staff helped us get situated in a different one. Everyone is super nice

Great staff & amazing hotel we stay here every 2 weeks & we love it!

I chose this hotel because of its good reviews. However, I noticed a slight cigarette-like smell in the non-smoking room. The cleanliness could also have been a little better in some areas…

Hotel room very clean. Easy access to highway! Staff check in/out Mendy very friendly and courteous! Staff for breakfast including Marilee very kind and friendly! Thank you!

Very welcoming staff. Clean and comfortable room.

The checkin was fast and smooth. Lady at front desk was nice. The room smelled so musky that I had to go buy febreze to spray. The water in the bathroom sink was very little and never got hot or even warm. It was ok for one night o guess.

Breakfast was wonderful and the breakfast lady - Karen- was super nice. Day time desk clerk was very kind too. I liked ice machine on all floors, room was comfortable and our room was cleaned daily. They did a great job. Air conditioner was a bit noisy but didn’t bother us. TV took us a bit to figure out how to get the channels we wanted. My husband saw a bug in the bathroom one night. Only one and was only one night.

Breakfast was wonderful and the breakfast lady - Karen- was super nice. Day time desk clerk was very kind too. I liked ice machine on all floors, room was comfortable and our room was cleaned daily. They did a great job. Air conditioner was a bit noisy but didn’t bother us. TV took us a bit to figure out how to get the channels we wanted. My husband saw a bug in the bathroom one night. Only one and was only one night.

Breakfast was very good . A good place to stay and relax

The room we were in the air was stuffy and had an odor. The bathroom faucet had a water flow problem-not enough. The swimming pool was not taken care of properly because leaves, particles, cigarette butts, were in the water. It just wasn't that sanitary.

Breakfast was a disappointment but everything else about the hotel is really lovely.

check in was easy and clerk very friendly, breakfast better than expected. Room was comfortable and clean

check in was easy and clerk very friendly, breakfast better than expected. Room was comfortable and clean

Nice place

Clean rooms and good breakfast. Faculty was very accommodating

I was good location for the price.

Was there three days never cleaned my room.

Kid-Friendly Comfort: The room was clean, spacious, and quiet, giving us plenty of space to settle in and ensuring everyone got a great night's sleep. Service: The staff was warm, welcoming, and exceptionally accommodating with children, making check-in and check-out smooth and stress-free. It made our short family getaway easy and enjoyable. Highly recommended for parents traveling with kids!

Room & Comfort: The room was clean, quiet, and well-maintained. The bed was comfortable, ensuring a great night's sleep after a busy day. Service: The front desk staff were welcoming, polite, and made the check-in and check-out process quick and seamless. Overall, it was a fantastic, hassle-free stay. I would definitely recommend it for a short trip and would happily stay here again!

Hotel front desk clerk Cindy was most helpful and kind. She made the whole check in process flawless. Loved this property. Time for mattress to be changed.

Exceptional

Loved this property. Time for mattress to be changed.

Good room for good price. The shower sliding door has a mind of it's own... it slides open every time I close it... it needs to be fixed

Good room for good price. The shower sliding door has a mind of it's own... it slides open every time I close it... it needs to be fixed

Exceptional

The staff were extremely kind, personable and gracious hosts, from the cleaning crew to the front desk manager Carlos. It was by far one of the cleanest and well kept properties we have stayed at. Best Western Plus will certainly have our business from here forward.

Very good

just about everything: friendly, helpful personnel; comfortable bed and room; good breakfast; quiet, low complexity; a neutral aroma; pool was clean, if small ... definitely stay there again the location but it's not something that can be changed ... near to a major freeway and not exactly a walkable area, no beauty either if I were forced to be critical, I'd observe that on two occasions in the back parking lot I noticed vagrants sitting on the curb of the property lot, rather near the pool, which is of concern for women swimming alone (on two occasions that I saw there were) as the pool area is rather set apart

The rooms were good and updated but one of the rooms we got had a bad smell like humidity and was not pleasant at all

Good place for an overnight stay. Our room could use an upgraded mattress. Tough sleeping on that mattress. Everything else was good.

I stay here frequently, it is a safe and clean property with nice staff.

Everything

Exceptional

Made a mistake on previous review by hitting 1star (so sorry) this is a 5 star hotel with amazing staff(Joseph & Mendy)

Good

Great stay! Breakfast was amazing!

Exceptional

We frequently have our technicians stay here when they go to training. We always have the best experience!

W

Our room was spacious and clean! The breakfast was really good too. Variety of food. I definitely would stay again.

Geeat

Miss Cindy was the absolute best! My family had never been to the area and she had so many amazing recommendations and definitely went above and beyond for us! If we ever visit again I hope to see Miss Cindy!

Everything was perfect

The staff was super nice & helpful with AC trouble, getting an extra towel or 2 when needed. As well everyone during the day welcomed you as you walked in and told you to have a nice day as you left. Great experience.

Everything was 10/10. Staff were very kind and friendly. Rooms were very clean so great job on the cleaning staff! Breakfast was delicious. Nothing to complaint about.

Very satisfied with our room and workers. Breakfast was good and full filling.

Great

The hotel was quiet, which made it easy to get a great night’s sleep, and the location was perfect—close to restaurants, shopping, and the airport while still feeling peaceful. I also appreciated the attention to detail throughout the property and how professional and courteous every staff member was. Overall, my experience exceeded my expectations. If you’re looking for a clean, comfortable, and affordable place to stay with outstanding customer service, I highly recommend the Best Western Plus Lewisville. I would definitely stay here again on my next trip!

Yes

Wonderful hotel we loved it

All was great. When I'm in the area again, I will reserve the same place. Thank you.

Cindy the evening manager was awesome. However, there was a roach crawling on our bed once we got settled in. The TV did not work. We originally thought it was the remote as the one of the batteries said 11/25 on it. I went down to the front desk to report the roach (provided picture) and stated the remote was not working. For the roach part Cindy said she would we report this to management and wrote in a binder. there was this other gentleman who also apologized for the roach but said like all creatures they too want to find a way to live. No, we will refund your money, give you a discount, move you to another room. Just apologies and a circle of life story. I go back up to the room with new remote, only to find that the TV still will not turn on. by this time, we are tired and just went to bed.

Rooms very clean and big, they do offer play pens for baby’s. Where the hotel is located is a great spot there’s a lot of stores,fast food and gas station close by. The staff they treat you well. Good breakfast.

Breakfast was mostly standard stuff but instant oatmeal and grits from the machine was not good.

We have stayed at this hotel twice. Both times, the front desk was welcoming and helpful. The hotel is well-maintained and neatly decorated. The rooms are clean and quiet. Breakfast was well stocked and there was space to sit and eat. I would definitely stay here again.

Very friendly and helpful staff! The breakfast was really good and the property was clean and nicely kept.

Aircondition var ganske bråkete. Rommet hadde litt dårlig internett.

This is an older Best Western but it was very clean and most people are very friendly. Walls are thin and my son and I got two complaints around 8:30pm about my son walking to loud. I felt like he couldn’t walk around because of the person under us. Not really complaining it was just frustrating.

I came to stay with my 5 year old for a mommy and me weekend. 5 minutes after getting into our room the smoke alarm went off for no reason. Of course my son was terrified. He would not re-enter the room for any reason. The hotel apologized and said the smoke alarm was faulty and they moved us to a different room. My son, who had never stayed in a hotel before, was still terrified. He didn't want to stay any longer. We were supposed to stay 2 nights. I couldn't make him stay more than just the first night. He truly is traumatized over the whole situation. I asked very nicely if they would refund me for the second night since we were checking out early. We checked out at 8:30am. They said they could not because I purchased through Expedia. This was very disappointing.

Clean rooms an pool was nice place in the evening good place to stay

Very nice hotel enjoyed every minute of it. The staff was great. The pool was great and we loved our room. Will definitely stay again.

Property and staff were excellent.

From the moment we arrived, everyone was friendly, helpful, and flexible with our needs. One of the highlights of our stay was the opportunity to use the media room for team meetings, which allowed us to prepare together in a comfortable and professional setting. Traveling with a large group can sometimes be challenging, but the staff made the entire experience seamless. Their hospitality and willingness to support our team made a lasting impression, and we truly appreciate everything they did for us. We would highly recommend this hotel to any team or group traveling for tournaments or events and look forward to staying here again in the future.

Clean room, bathroom and interior. Breakfast had good options. Parking space was sufficient. Overall good experience staying there and would recommend.

Hotel was great. Pool was a bit dirty as far as debris in the water but most probably never go. We would stay again.

Pleasant Visit.

Upon check in I was given keys to a room with people already in it. I walked in on a couple, which is very awkard for them and myself. I was then assigned another room which had an issue with the air conditioner. It was so humid in the room that the sheets and bedding were damp to the touch. The other room I had walked into was not like this, neither were the hallways and other ares of the hotel so this was definitely an issue with the room I had been assigned. In the morning I reported the issue with the A/C to the man at the desk. He was dismissive and obviously was not going to be bothered with my feedback. I then told him about being checked in an dgiven keys to someone else's room. His repsonse was to ask me for details about the other people's room. As if I had done something to end up in another room. I went to the room I was assigned, and used the keys given to me. At no point has anyone offered to do anything to help the situation. Where is the customer service? I was put into a room where people were already in their beds, disrupting their night and probably making them very uneasy for the rest of their stay, yet there has been zero follow up from the hotel.

As soon as you walk in the door of hotel you can see that the place was very nice and clean. Staff very nice and helpful. Breakfast was good and a variety of choices that changed everyday.

Great staff. Loved the housekeeper so helpful

The front desk picked up the phone, after midnight, and conversed with me. This is often a difficult expectation from other hotels. The front desk clerk seemed to care about my concerns to establish a late arrival, and seamless check-in, for my girlfriend (who had travel delays/difficulties). Thank you, sir, for the late night efforts.

Great stay, convenient location, excellent breakfast every morning. Amazing customer service, excellent cleaning crew. Highly recommended stay if your in the area!

The staff truly stood out. Everyone was friendly, welcoming, and always ready to help, which made the experience even better. The breakfast was also great, with a good variety and quality options to start the day right. If I need to visit Dallas again, I will definitely choose to stay at this hotel. Highly recommended!

The hotel was good. It’s the traditional by the side of the road Best Western. It was mostly clean although the room felt a bit damp and had a very subtle mold smell.

Everything was excellent, especially the staff's attention toward us. Thank you.

Clean room. Quite.

The hotel is clean with great breakfast and friendly staff

Rooms clean, staff very friendly and efficient and it's really nice to have the great breakfast options. This was our 3rd stay while in the Dallas area and will continue to use!

Clean, efficient with great breakfast options.

The room was REALLY clean. I clean my hotel rooms before taking my stuff out. All of my Clorox wipes were clean. Almost no dust everything was clean and smelled clean.

I was very impressed with this hotel. The room was clean and nice. The staff was so nice, especially Karyn in the mornings for breakfast. Thank you for making for such a nice stay.

The room was clean. Great customer service.

After having a very negative experience at another hotel, just down the road my arrival at Best Western was a sigh of relief. The night front desk staff, her name was Cindy, was very friendly and accommodating. She made sure that I was happy with the room and that everything was clean and in order. My room was very clean and you can tell that the staff takes pride and making sure that their rooms are clean and tidy for the guests. I would highly recommend this hotel for travelers in the Louisville and Highland Village area.

Nice spacious room, close to shopping, and the freeway. I saw a lady cleaning the room next to mine. She was on her knees cleaning the floor with a towel it to make sure it got clean. The breakfast wasn't too good, but the coffee was GREAT. I'll be back to stay here again, I'll just need bring a sack lunch/breakfast 😂

The hotel was clean, staff welcoming, and breakfast offered many options.

Breakfast was excellent. Attendant very nice and helpful. Room with spacious and quiet . Television was difficult to navigate.

Staff were super kind and helpful. Hotel was clean. We really enjoyed our stay here!

The room was clean. The bathroom is nicely renovated. The breakfast was not good compared to other similar hotels.

The breakfast provided a variety of items to choose from. Rooms were clean and comfortable.

Very nice vibes throughout stay.

The staff were most friendly and helpful. Facilities great, and comfortable

I stayed 2 nights and they never came to clean even though I requested

Overall a great stay, friendly and helpful staff. Room was clean. Only complaint we had was noise through the walls of adjoing rooms and above us. A large thunderstorm rolled through and we could hear the neighbors but not the storm. A little odd but overall satisfied with our stay

Staff was nice. Room was old but clean. Bed comfortable. Breakfast staff was nice and lots of choices but the quality was not good this time.

Appreciate the spacious room and the fat that when we forgot our toothpaste, they were able to provide some.

Kind and helpful staff.

Stay was great and appreciated the ability to print for free!

Excellent stay. The staff was friendly and attentive at breakfast, and the room was very spacious!

convenient location for everything we needed to do. The room was clean and the staff were very friendly and helpful.

Everything really was perfect at this hotel. I couldn’t find anything wrong. The rooms are fresh and clean well cleaned. The breakfast was Above & Beyond. It was more than a normal breakfast bar. They had a lot of extras. Well staffed. I have to say I like the little water glass bottle in the room that was a great idea.

Clean rooms, well kept up facilities.

Clean and very close to stores. Nice staff

Clean room. But there is very bright light shinjng on window all night and the AC is really laud. So still gives me a motel feeling

This stay was great! The staff were all incredibly friendly and helpful. Best I’ve experienced in a long time! Complimentary breakfast was great with lots of options. Rooms were spacious with comfortable beds. Only complaint I have is that our room smelled a bit musty. Overall a great stay for our family and would stay here again!

Friendly staff, clean hotel, great stay!