Candlewood Suites League City by IHG

I enjoyed my stay here. Staff was very helpful and friendly. The rooms are older but clean. It would have been nice to have had some kind of breakfast.

Decent hotel for 2 nights. Good location.,

Staff was very friendly!

Location Na

Clean room

Everything was great! Check in was a bit challenging but other that things were great

Felt safe and in a very nice area for meals! Awesome beds, extremely clean

Bed comfortable. Roachs in bathroom!! Room right across from laundry. Terrible. No hair dryer. Had to call front desk at 6 am.

The entire experience None

Close to hospital and restaurants The place needs cleaned up and remodeled-

The room was spacious, neat, and well-maintained. The bed was comfortable, and everything was nicely arranged. It was a quiet and relaxing place to stay.

Room was dingy. Shower water pressure was way too high. Sprayed water all over bathroom. It was so strong that the shower curtain was flying open.

Location Secured

The hotel was located in a great part of the city for my convenience. The rooms were very clean and the bed were soft and comfortable.

I am Promotor and I reserved two hotel rooms for my out of town celebrity artists BUT When They arrived at Front Desk they find out that there is NO BOOKING on there name ! It took very long to find out booking and I need to talk with front desk while I was getting ready for our big events

Clean, comfortable, quiet

The front desk was very rude to one of my son's while trying to check in. Since the room was under my name but I had added him to the registration

No frills stay, just coffee and convenient to MDA

extremely satisfied, look forward to future return visits.

It was an ok place to stay.

You’re company says pets stay free/ that is not true

The negative aspect was the awful odor in the elevator. Even though my room appeared to be clean the exposure to the smell in the elevator lingered and made my room feel icky.

The staff were very nice, rooms definitely need to be renovated. Knob was broken and missing on the stovetop. Bathroom drawer was broken and would not slide in and out and room was very dark. No hand soap to wash hands in bathroom. We were right across from the staff laundry room. We would get woke up every morning sounding like a staff meeting was right outside our door. We will not stay here again.

The room has a very strong smell,

Unfortunately, that wasn’t the only issue. There were also roaches in our room. On the day we checked out, we asked for a refund for the night we were locked out. The hotel told us they couldn’t help because we had booked through Expedia, but they assured us that if we contacted Expedia, they would receive a credit. However, when I contacted Expedia, they told me that they had spoken with the hotel and that the hotel denied the refund. We were given completely different information, and it felt like we were simply being lied to. This was an extremely disappointing experience. I strongly recommend not staying at this property.

Wonderful hotel for the price. Little older but nothing wrong with that! We traveled with our German Shepherd and room was comfortable for us! Pool was clean, grass was cut and they have a pet area! Staff was very friendly and accommodating. Room was clean but had a strong cleaning smell! No complaints, at least we knew it was clean haha. Just sprayed some air freshener and we were fine! Just wanted to give a heads up. Parking was also nice and very convenient. Hotel is in a very safe and convenient location!

Front dest was friendly room was clean and quiet area.

The price was good, the free washers and dryers were convient. However, there was roaches in our room and a smell.

Always love the Candlewood Suites. This location was no exception. Everything was as expected and good.

Update rooms repair locks on deadbolt musty smell could use new carpets and air refresher

I was made to pay the amount even tho I paid you guys

Always stay here every year the night before our cruise, great place to spend a night and relax and staff always very friendly and welcoming

This hotel was incredibly disappointing. My expectation was an affordable discount hotel chain. What it was, was an outdated motel 6 posing as a moderately priced hotel. Our room was incredibly outdated and furnished with wha looked like garage sale furniture. The entire room smelled of chemicals and the hotel was absolutely filthy. This place cuts corners in every possible way. The staff was very friendly but we walked in and left immediately to reserve a room elsewhere. We did mention all of this through their text customer service and received no response from management.

We loved everything!!

2. Television was a BIG problem.Not able to turn on. 3. We wanted to enjoy our stay and be able to sleep in. NO it was very noisy banging / loud talking . All around our room. 4.NO room service because we staying 3 days. Really get our own towels/ take out trash. I was surprised too many negatives.

I couldnt have asked for a better place to stay for my trip to texas! The staff were absolutly amazing and so helpful and the room was amazing, nice bed, great shower and bath and the gym and pool were excellent too!

Staff on registration was extremely rude.

Yes

We could not get an extra pillow,no coffee pot, 1 fork,1spoon, not really anything usable in the kitchen, no lid on the commode, the shower curtain was falling apart, the curtain is on a curved bar, thus letting all the water run onto the bathroom floor, the sink has mold in it. Overall it was a very inconvenient stay, we will not return,nor will we recommend you motel to anyone we know.

The HVAC system wouldn’t cool the room and made a lot of odd noises. It woke me up at 12:30am and I was so hot that I was soaked. My husband as well. The refrigerator was also being noisy all night. I finally fell asleep at 4:30 only to wake at 6 when my alarm rang. I didn’t call the desk because I knew that maintenance doesn’t work in the middle of the night. My 5 hour drive back home the next day was misery. I wont be back unless something in the hotel. We stay in league city 1-2 times a month for 1-5 days per stay for two years now and won’t stop any time soon. The extra $ for the Hampton next door ensures a good night sleep.

Slight smell. Television remote never paired with the television

Friendly staff The bed was to high and not comfortable

Price

Check was a bit slow, but likely because several people arrived at once. Having a back up second person to help with check in would have been helpful.

After a disappointing booking, and refund in Texas City. We were able to book this room, greatly appreciated. The hotel was above par, and great service. Would stay again if we are in the area again.

The bathroom had mold on the wall and general need of maintenance. The staff was great and gave me another room. Unfortunately, the room service was knock g on my door at 9:15am when checkout was 11am. Overall, I would not choose to stay at this location in the future. So far Candlewood Suites in 2 different location have fare poorly in my experience.

Staff was helpful and friendly! Hotel maintenance needs improvement. There were bugs in the kitchen area and bathroom floor. Worst offense was the shower was not functional …...the knob to pull up for the shower function was not attached to the plumbing so only the tub was available! I don’t do tubs and was very difficult to lower myself to wash my hair. This is unacceptable. So, Candlewood Suites, fix the shower in Room 302!

Roaches in room - multiple. Smelled moldy and gross. Ac didn’t work. They mixed up my reservation with someone else’s so I got locked out of my room.

Centrally located No free breakfast

Staff was very friendly and helpful. There is not a breakfast set up there. Pool was clean. This is a dog friendly hotel. Bed was comfortable.

The only good thing about the hotel was the location and the friendly staff.

The staff was friendly. Bugs in my room. I asked to move to another room. The room also had bugs.

The place has an odor. Maybe it's the chemicals used to clean, maybe it just smells.

The room smelled musty and the furniture was rundown. It was ok.

Quiet, clean and comfortable; staff was friendly and polite as well as professional No breakfast

I loved the place and location. The place is clean. Hoping there is a free breakfast (:.

Handicap seat for pool broken unusable Towels were a disgrace too small Room smelled mustard not taken care of til much later Front desk people hid behind partition and were not seen unless called I wouldnt recommend this hotel unless you couldnt get in to a nearby one and needed to stay in this area

The room was nicely kept and well stocked. It was an older building and smelled weird.

The shower was wonderful. By biggest test was the bed- super comfy and the pillows were fantastic- like down. My biggest gripe was that there was only one nightstand. The light, of course, was over that so sitting in bed with a drink was impossible. Staff was extremely friendly and helpful. Quiet. Pretty happy about the stay altogether for the price!

Our room was beyond filthy! The floors turned our feet/socks black. The smell of the room was awful! What was the worst part? The ROACHES!!! The bathroom had small baby roaches crawling around. The tv's are very old and outdated, all are, whether they're the Samsung brand or not, old tvs. The AC didn't work that well either. The smell in our room was so strong from whatever they used to clean it was hard to deal with. The smell of the elevator was pretty rough as well. They only havev1 nightstand which is very inconvenient when more than one person is in the room. The cart to bring in luggage on was so dirty it looked like someone had brought car motors in on them. We will not stay here again. The roaches & nasty floors was enough for us.

We stayed one night, headed out to a cruise and the price was good

Hotel does not have complimentary breakfast, just coffee. A little noisy due to the proximity of the highway. Request a room on the backside of the hotel away from the highway if you are sensitive to the sound of traffic. My wife had no issues with the noise.

The pool timing, didn't get a chance to swim

Worn out and only 2.5 stars is all I could give.

Location The bathroom floor had broken tiles and I cut my foot. When management was told she was very rude. She did nothing to solve the problem. When we asked for more towels we were told that we didn’t get housekeeping because we were in suites. We did not get any more towels.

The young lady at the front desk was very helpful and cheerful. The carpet in the room needs to be cleaned and the drapes were worn.

Could hear dogs barking all day The showers were horrible the water has to much pressure..

The room was comfortable and clean. Staff were pleasant and helpful. The only reason for a mediocre rating on amenities was that I could not get the closed captioning to work on my TV (room 309). An old, deaf man like me needs closed captioning!

Extra dose of scented room freshener seemed to have been applied so we had to open windows to neutralize. Light bulbs were mostly very blue and not warm colored. Was a fine experience just being fussy. Staff was pleasant.

Staff was very friendly and personable rooms were very nice and clean full size fridge and stove for cooking

Very nice place to stay

Room had a bad odor like heavy carpet fresh. Caused bad headache.

The room was clean and comfortable. The staff was friendly and helpful.

Place was clean but dated, no coffee maker in room.

Yes, clean room, nice kitchen, and bathroom.

Didn't use the laundry. Didn't get near the kitchen, no free breakfast. Sorry to say that I felt itch on my body. I saw a tag that dogs are allowed do I figured maybe a flea or 2. Got so busy that we missed the swimming pool. Other than that I say it was ok

Clean property, friendly and professional staff.

The hotel was amazing! We got the double bed suite and it was so clean and the kitchenette was perfect. The pool and grilling area was perfect for relaxing too

The room was clean and neat and I had everything I needed. The staff was very friendly and helpful. The location was easy to access and check in and out was easy! Would definitely stay here again.

Our first room had a pet odor, the lobby was slightly unkept when we arrived, sadly it still was when we left the next morning. Elevator wasn't working and had to carry luggage down the stairs. No fun

Front Staff friendly and alert clean room

Very affordable and clean. Stayed one night prior to a cruise. Very friendly and helpful staff.

Great property with friendly staff. The room was nice with complete kitchennette and a dishwasher. Would definitely stay there again.

Amazing customer service

On our second night we had to remove 2 different bugs from the room. The property is tired, clean but tired. No bath mat/towel. Only 2 washcloths. It worked for our needs, however it could use a freshening.

I left my charger and the staff located it for me. Everyone was very friendly and helpful.

Did not use laundry services

Wonderful staff. Nice lobby and room. The only complaint is that there was not a table on each side of the very comfortable bed.

Room was clean and bed comfortable

Staff was friendly and helpful when I left my phone charger in my room after I had checked out.

Five stars

Area were damaged and water was out for a period of time, with noticed. And buds in the roonm and weird odors.

Don't stay here, this is the worst hotel I've ever seen in my whole life. Our room was infested with roaches and has a stinky smell. The problem is the reception guy, he knows how our room was terrible and let us stay in the room, he told us afterwards that most of the rooms at this hotel have roaches and they have reported this to the management long time ago. When I asked him to move us to another room, first he apologized that he won't be able to change our room because the reservation was done through a third party and he can't do anything to us. Can you believe it my husband and I with two kids were at the reception area at night bagging for this guy to charge our room. Finally, after 30 minutes he changed our room to one king bed room which made the things worst 4 people will sleep on 1 king bed we had to agree because it was midnight and we can't go anywhere else with two kids, really If I could rate this hotel zero I would do that. Save your money, health, time and comfortable and stay away from this hotel. I wonder how some reviews gave this hotel high rate.

Yes it was very nice. The beds were very comfortable.

Friendly staff, easy check in/check out. Room was clean and the wheelchair-accessible room was easy to navigate.

1 day stay and we enjoyed our room, location to dinner.

The rooms were cleaned and kept well, the location is central to many stores and outlet roads to Houston and galveston. Also if emergencies occur you'll be glad to know there's a few options of medical treatment places nearby as well. The staff was welcoming and accommodate anything just by text or a visit to the front counter.

Staff on the first 2 days was great, Saturday and Sunday, very accommodating and helpful with printing some document as the business desk printer didn't work. However on Monday morning the African American lady at the front desk said she didn't have a printer and simply refused to help me. When I told her that the rest of the staff was able to help me by printing from the front desk printer she got very annoyed. She said she didn't know how to use the computer and couldn't print anything for me. It was such a stark contrast with the rest of the staff who went out of their way to be accommodating.

Nice place

The bed was super comfortable, the shower excellent, and the air conditioning blasted cold. The room was smallish, but it didn't bother me. The lazy boy was also comfortable. The kitchen provides plates, silverware, and pots and pans so you have everything you need to cook and a dishwasher to clean up Two downsides were the hotel wi-fi worked terribly for me so I had to use my hot spot and there is no complimentary breakfast. They do have a nice grind to order coffee machine that ran 24/7 and created above average coffee I highly recommend this hotel is you are looking for a budget friendly place that doesn't feel like you are traveling on the cheap

yes

Room

The room had roaches, mustybsmell from a leak they were fixing, a terrible pstch job on the ceiling, and hole in door. We did not stay

Hotel was clean, staff was great. Rooms were a little worn... but the beds were comfortable. Great stay

Yes

Room was clean. Staff was accommodating. There we two lights that didn't work and it was noisy.

Staff were great and friendly

everything was fine except we had little roaches in the room, we understood that this is place where people live too so we didn't expect 5 star everything was very clean it was just that we saw a few staff and cleaning crew were very courteous and professional

The kitchen was fully equipped . The worst thing was . Theres alot of roaches.

Terrible staff

Good service

Great front desk service

The property is s bit old, but it's clean and the area is safe

Check in was smooth and Alan was friendly to us. He took the time to explain everything to make sure we understood. The room was clean and in good order. The small kitchen area had plates, cups, silverware...all we needed was the food. Ready for a great stay.

It was ok. Clean bed and room but smelt funny until we opened a window for a couple days. 3rd floor stank of weed for the 4 days that we stayed. Didn't bother me as an adult but families with children were there and if I had my kids with me I'd be pi**ed off. Laundry facilities are good. Didn't replace our liquid hand soap for 4 days , only had bars.

Room was clean. Staff was all very nice check in and out. No issues at all.

I really like staying at this hotel. Everything is easy and convenient. Staff is friendly. Bed is comfortable and room is clean. It is an incredible value.

Will stay again

Clean

We just had a four night stay at this property and I was well pleased. The staff was outstanding and bed comfort was phenomenal. Our room was clean and all of the facilities worked properly. In fact, if you've ever struggled with low water pressure in other places, that is not a problem here! The shower pressure was akin to a pressure washer. There was a mild "scent" to the room but this is a pet friendly place after all, so to be expected. Bottom line is that if I had to stay in League City again in the near future I would happily stay at this property.