Lakeway Resort & Spa

N/A

Staff was very friendly

The view, the room, the amenities, everything was exceptional.

Staff was great, room may need may some upgrades like a tv with Netflix or cable, refrigerator too load same thing went AC/Heat thermostat turns on.

Bad

We really enjoyed our stay! The hotel was beautiful, the staff was very friendly, and the service was great. Everything was wonderful. We will definitely come back!

There security measures are absolutely absurd. Our 18 month old baby locked herself in the joined room next to us and couldn’t get her out until 40 mins later

The staff is wonderful, and their hospitality truly stands out. Unfortunately, the property itself feels very dated and could benefit from major updates. The carpeting, bathrooms, and furniture in both the guest rooms and lobby show their age, and the pool area could use some major refreshing as well. I understand the hotel was recently purchased and is expected to undergo a complete renovation over the next year or two, which will hopefully give the property a much-needed update.

It was a very nice stay

The bed was very comfy, and the pool area was nice, we particularly liked that there was an adults only pool. The children pool looked fun with a water slide and water spouts. Most of the staff were helpful, and the transportation system to the golf course was great. On one evening we went out to a restaurant in Lakeway, called Gramercy - highly recommended. When we booked the resort in April (staying in October), it was not obvious that October was low season, as a result we did not realise that most of the food & beverage places were closed most of the time. The only restaurant did not open until 4pm and promised 'fine dining'. Putting white table clothes on tables to serve what we considered to be casual food (burgers, nachos etc) does not constitute fine dining. Both the swin up bar & the sundowner bar in the pool area were close during our stay, only open during high season. The bar in the hotel, next to reception closed during the week at 8pm (we were there Monday-Friday). The web site had promised a hearty breakfast, but again this was only available at weekends in October, & all that was available from the bar area, was muffins, prepared breakfast tacos, small tubs of granola, non of which were particularly appetising. When we complained about the lack of food it was suggested by the reception staff that we could order in food using Uber Eats ! The piped music in the public areas was far too loud & destroyed the peaceful location. I did suggest it should be turned down, but all I received was a shrug of the shoulders ! The whole of the resort is stuck in the 70's, lots of brown & quite dark furniture etc. Our room was quite large & had quite a large balcony overlooking the lake, but was unfinished, the floor was grey cement & looked like it was waiting to be tiled, and the table & chairs looked lost in the area, a ceiling fan would have been welcomed. The bathroom was small compared to the size of the room, but was functional, but again the shower & taps were old. Our in room safe did not work & although this was reported on the first day of our stay, it wasn't fixed by the time we left.

The location, staff, and spa were amazing. The rooms seemed a little dated.

The rooms seemed a little dated.

The property is very nice but the rooms need updating.

Pool bar closed on weekdays, mildew on pool chairs, missing tiles and stains in pool, cobwebs hanging from ceiling in lobby.

Took my Hunny for a relaxing few days to celebrate his 55th birthday! GREAT secluded little resort! GREAT staff! GREAT food and drinks in the restaurant! GREAT pool service by staff!

Hotel rooms are large but dated. Very poor restaurant service and food. There better choices as the price range.

Great staff

Location and amenities

Property is fine - pool area is great. But the staff at the front desk are terrible. Would not recommend,

I enjoyed my stay just a little overpriced because it’s outdated but nice

Superb

Very nice resort, staff are pleasant we pick the room with a view the summer sunset is gorgeous. Our room is clean, with comfortable beds and fully equipped. It was a good family weekend.

The Hotel has great areas to hang out, a back porch bar and patio overlooking Lake Travis, seating areas in the front, in the lobby, and when you exit the elevators on each floor. The pools are neat, as they have stuff for adults, teens, and children. They have swim up bar. Most of the pools are 3’6” kind of shallow, but they have a 2’ strip area near the hot tub for small kids. The hot tub is good sized. They have a L shaped pool that you can walk down into, or have a handicap lift drop you into and it goes to 9’ deep. They have kid slides, and a water fountain area. The there was like a food shack, but I never saw it open. The bar area does have food/snacks. The spa area and fitness center are nice, and is part of a multi story venue/hall. There is the 63 Restaurant that is also multi story with venues/halls. The restaurant has indoor and outdoor seating. They serve breakfast and dinner (they close from like 3pm to 4pm for a change over). Food offered is okay, a little limited but enough to cover most people from kids getting pizza (cheese or pepperoni) to adults wanting a nice meal like a Wagyu steak. A good vacation stay for me, but pricey.

Overall good experience. The staff were very polite and helped us with our requests. The gym was nice. The pools do need to be cleaned more thoroughly. Also, the kids activities area was closed due to renovations according to the front desk. I wish that would have been disclosed prior to booking.

Elvis and the staff behind the counter were amazing

Location Lack of full service food other than finger food. On checkout there was an extra $50 resort fee per day and $10 parking fee per day. We had no car on premise. So an extra $60 per day plus tax.

Location Lack of full service food other than finger food. On checkout there was an extra $50 resort fee per day and $10 parking fee per day. We had no car on premise. So an extra $60 per day plus tax.

If you’re considering Lakeway Resort & Spa, PLEASE read the recent reviews before booking. We drove approximately 3½ hours expecting a relaxing resort getaway. Instead, we paid $200+ per night for an experience that was nowhere near what was advertised. The property is outdated, overpriced, & poorly maintained. Our first room had a horrible mildew smell. We were moved to another room, but it was not properly clean, & the drawers had the same rank, musty water/mildew smell. Restaurants we were told were open were closed our entire stay, forcing us to leave the property every day just to find a decent meal—about a 35+ minute drive. The pool and hot tub had bugs floating in them, and the slide area was closed. If major amenities and restaurants aren’t available, guests should be told BEFORE booking. We were also charged for handicap parking even though my partner is a 64-year-old veteran & the handicap parking was literally in the same parking lot directly in front of the resort. The front desk staff were genuinely friendly and professional, and they were the best part of the property. Unfortunately, I didn’t drive 3½ hours and pay resort prices for a greeter. I paid $200+ a night just to sit in a room because the property failed to deliver the resort experience advertised. Management needs to address the cleanliness, maintenance, amenities, dining availability, & transparency with guests. Birthday ruined, don’t recommend

Needs updating. Pool needs to be cleaned and updated

We will be back very soon

Views were great! Bed was comfy. Staff was friendly, but did not communicate well.

We're absolutely delightful. They remembered us for 3 months ago. I went out of their way to take care of our needs. Thank you

The look on the website and when you get there is different

Location and lake view

The restaurant/bar and food were wonderful - fresh. The rooms needs some TLC. Great location with a variety of activities. The views are phenomenal.

We love this resort. So quiet and relaxing!

Also check out the Historic 63 restaurant with best views of Travis lake with reasonably priced drinks and bites. Enjoy!

Lo mejor 👌

We had a great time! I recommend the families reserve in advance the ski jets at the boating facility because they are booked! The only downside was there was only restaurant. Other than that, we loved the spa and had a wonderful time! We will be back.

What bothered me most was the checkout experience. The manager tried to charge us a $350 smoking fee because the smoke detector supposedly alerted at a specific time. We weren’t even in our room during the time she mentioned. After I explained this, she removed the charge, but being questioned about it in front of other guests was embarrassing and made us feel like we were being accused of something we didn’t do. The pool was definitely the highlight, but the rooms, cleanliness, bathroom ventilation, and checkout experience need significant improvement.

Very good

Nice place older but great views and pool

Everything was good , just the bathtub head shower was so strong couldn’t adjust it

The property needs to be updated. Didn’t like that you have to pay to park your own car.

Me gustó todo de el lugar

The staff was great and very helpful. Honestly, the highlight of the stay. The property, though, didn’t quite live up to the resort feel we expected. We booked mainly for the adult pool and swim-up bar, but the bar was closed the entire time. The pool had maintenance issues, missing tiles, and just didn’t feel well kept. Service around the pool was minimal, no one checking in, which made it feel more like a basic hotel stay. We also upgraded to a suite with a supposed balcony, but it turned out to be just a sliding door with a railing and no actual outdoor space, which was disappointing. That said, the views of Lake Travis were beautiful, and the room was decent, just not quite what we hoped for. Special shout out to George, who went above and beyond. Five-star service from him.

Loved our balcony over the lake and really enjoyed the pool. Staff was great. Food and drink were pricey and that’s on top of paying a daily resort fee and daily parking fee.

It was not at all a resort experience. The fitness center restroom was filthy with dog poop on the floor and no one to address it because housekeeping was gone for the day’. The property was‘short handed’ and the front desk was manned by one person who couldn’t leave to help. The restaurant food was poor quality with rancid pico and stale chips. I had to ask for the soap dispenser in my room to be refilled on our arrival. The carpets smelled musty and overall not a clean experience. It was a motel standard not resort standards.

Nunca me devolvieron el depósito, y la cuenta de la barra de la piscina la cargaban a la habitación y una cuenta después aparecía de más

Beautiful property with outstanding views

We stayed in the LBJ Suite which is the top room and instead of a view of the lake, we get a view of the parking lot… this obviously is a dated property that needs updating, the bathrooms were old, the outdoor restaurant was dirty with cobwebs everywhere, the tables, chairs, floor was not clean, the bowl that held the sugar packages had sugar ants in the bowl running around, the food was so so, it was just a bad experience, which I wasn’t expecting….the pool area was old, used towels still on unused chairs, …other than that it was fine!

Toda mi estadía estuvo muy bien. Sin queja de nada. Excelente instalación para pasar un rato agradable y un descanso placentero

I think the thing I like the most about my trip was the staff they staff is so nice attentive and accommodating. From the door man desk workers the bar restaurant and the pool. I will visit again the view from the pool was beautiful and the porch especially when the sun goes down.

i havent been back in 16 years but it was just as great as our first time staying at Lakeway resort! and this time Lake Travis was fuller than I could remember and the resort offered amazing views all around the resort to enjoy it

Location

excelente lugar, bien tranquilo, buena higiene, el personal de la recepcion muy atento, muy buena la experiencia.

Everything was perfect. The view, the resort, the pools were beautiful. Joy, George and Ryan and the whole staff were extremely helpful

It’s not my first time staying here I remember my first time the pool was beautiful and the room they need more maintenance

The rooms were a bit dated but nice.

Everything, it’s Amazing. I like everything.

I like everything.

We have stayed at this property a few times and always appreciate the historic architecture and beautiful lake views.

Beautiful scenery and easy to navigate The rooms can afford a renovation

Beautiful scenery and easy to navigate The rooms can afford a renovation

Exelent plaace

good

Time

Relaxing

The property is older but not well kept. The pool loungers were ripped and falling apart. Cobwebs behind bathroom door and over the bed and hanging from the ceiling. Staff is awesome! Food is outstanding. Spa is great. Needs a facelift, a good scrubbing and some updates to the pool area.

Excelente , una vista increíble al lago la piscina es hasta las 10 pm todo muy bueno el trato 10 de 10 , muy tranquilo

This is my second stay at this property and the first time I gave it five stars across the board, that was a year ago. I was told this time that the property was sold a couple of months ago so my hopes are that the new owners are planning to do something about the deterioration. The first night we were there we had to abruptly leave our room because the air conditioning started to rain in our room. I'm not talking a little drip, it was full out gushing from the ceiling. We called down and they told us to immediately leave the room and they gave us another room. I'm hoping for some sort of compensation for the inconvenience as we were already in bed and obviously unpacked. In both rooms the televisions were not smart TVs so there was no streaming nor any Prime channels. The guide did not work on the TV either so at any given time you had no idea what you were watching. I recognize we weren't there for TV but in the evenings it's nice. In the second room our coffee maker did not work. Most disappointing was the lounge chairs at the pool. More than half of them had such severe rips and tears they were completely unusable. Our floor and the floor above us which is the one that leads to the pool and the spa wreaked of marijuana for part of our stay. The best thing about this property both times has been the staff, they are exceptional! As I did last time we had dinner at the 63 restaurant and again the staff was great but this time the food was unseasoned and bland.

Clean rooms, great friendly service, great views around the property

The property all in all could be cleaner. We ate at the restaurant for breakfast outside and the patio was disgusting. Looks like it hasn't been swept or mopped in months. I brought a dirty table to their attention when we were eating and they never did anything about it. We probably will not be back due to how expensive it was and the lack of cleanliness. Have more pride.

Although we only stayed one night, it was a wonderful experience. However, the only thing I didn’t like is at the swim up bar they include their own gratuity which I didn’t care for, especially since they got my bill wrong. Also, I wished the beds were more comfortable. They were very firm. Other than that, the views and experience was still a good one.

The room carpet was dirty the bed was with dirty the bathroom room was broke

We had a wonderful stay at Lakeway Resort. The kids LOVED the pool area, as did my wife and I. Our room was spacious with high ceilings and a terrific view of Lake Travis. The staff was super friendly. The pool chairs are certainly showing their age with many of them having large tears; that's the only critique I have.

Of check in Plus breakfast reimburse only $25 .

It is a great place to get away and it’s affordable. We love the view of the lake. The swim up bar is very nice, and the hotel is very clean. The food and drinks are also very good Everything in the room was great but I wish they had robes

It is a great place to get away and it’s affordable. We love the view of the lake. The swim up bar is very nice, and the hotel is very clean. The food and drinks are also very good Everything in the room was great but I wish they had robes

Room definitely could be cleaned better it had a musky smell, carpet tore and stained. Ceiling stained and spider webs. Pool towels stained. Kids fun zone ac did not work well. And needs to be cleaned was not cleaned daily as we used it daily and could tell.

No baggage help when arrived lol Tried several times to reach front desk and guest services, they never answer their phone! The menu online is out dated And items I tried to order are no longer available. No kids menu online either. There was no room service during our stay to clean room, make beds or deliver fresh towels. No one answers the phone! I had ants in my room, floor and bedding Service in 63, poor outside, for Breakfast, only fair inside for breakfast. Auto charge for service fees no matter how poor the service or not bringing out what we ordered. Pool service closes way too early (6:00pm) so no drinks or Food served at 6:00pm and water slide closed for kids at same time. No lifeguards present in the early evenings. Pool area in great need of maintenance. Most chairs have ripped material and had coverings out over some of the rips and large number of pool tiles were missing. Limited TV channels and no kid movies to order. It has been many years since I visited the Lakeway Resort and now I will not be returning. All these comments are true and not exaggerated…. Very disappointing, especially for the price! The view was nice though!

We loved the kiddie pool and slide. The slide wasn't open consistently, but there were lifeguards who would try to keep it open when needed. The gym was small but really nice. It had water and towels for guest use. The pool restroom wasn’t clean and didn’t have hand soap. The front desk was friendly. They had fresh baked cookies every evening. The adult pool looked really nice, overlooked the lake.

Only issues we had were at the restaurant patio and pool areas. Both desperately needed to be power washed to get rid of leftover drinks and food. That part was quite gross.

The hotel facilities were clean, modern, and well-maintained. Everything I needed was available, and the overall atmosphere was relaxing and enjoyable. Thank you to the entire team for providing such a great experience. I highly recommend this hotel to anyone looking for a comfortable and pleasant stay. I will definitely come back if I have the opportunity in the future.

Overpriced. Not nearly as nice as the website leads you to believe.

Na

Pool area was not kept clean after people had eaten. Lounge chairs were torn.

Good place to stay

We booked this place solely based off the pools. We were let down on just how small the place really was. Probably wouldn’t go back due to price for what was actually offered. Customer service was fantastic though!

The staff at the hotel were amazing from helping with luggage, getting checked in and helping find your way around the place. The view from the room balcony is stunning and the third floor bar had a large balcony to enjoy the beauty with a nice glass of wine or drink of your choice

Despite that, the staff were understanding and looked for a way to help us—especially the manager.

Wow what an exceptional stay. George up front had the best customer service. Our first room they put us in didn't fit the bill and without hesitation he immediately moved us to a different room. I love that they have a late night pantry where you can gran snacks after everything us closed. The adult only pools were a nice change and the views of lake Travis were incredible. We will absolutely be coming back here and bringing out kiddos next time! 10/10

Place was clean but understaff

Absolutely loved it

Pool service was great! The restaurant service was a little slow, and it was not busy. George at the front was super helpful and was a great welcome. The views are amazing and overall had a great time.

Really enjoyed our stay. Beautiful view from our balcony. Rooms were clean and property is nice and maintained. Will definitely be returning

I absolutely loved the location, and the amenities were amazing and so was the staff . The room needed to be deep cleaned a little bit a.k.a. the curtains. They had a lot of dark stains and could’ve been probably easily cleaned.

The property itself was nice with a spectacular view. The hotel room is in need of updating and the carpet in room needs professional steam-cleaning or to be replaced as there were stains throughout the entire room.

Unfortunately from the moment we checked in was a disappointment. First, we booked through Expedia and upon arrival we were told by the resort that they gave our room away. Totally unacceptable! They said they were fully booked and released our room which was already paid for. We were put into a different room which didn’t include the same accommodations and the odor in the room was horrible so we were moved once again. The disappointment continued!!! The only positive experience was the restaurant on site. The staff were extremely friendly and service and food was good. The final disappointment was the information regarding a free shuttle to the airport from the resort ( a “rare find”) that was advertised on Expedia. When we inquired about this perk, we were told the resort has never provided this service and of course didn’t honor the advertisement. I’m not sure where the miscommunication is between Expedia and the Resort but clearly they are not on the same page. Very disappointing and I will not use Expedia again either.

I already paid $600 for 2 nights so we showed up now I have to put my card on file with $200 $50 bucks per day and $10 parking fees plus on the pool 20% fee on drinks or food plus tip. On check out still got charge $187. Nop not going back oh well that my opinion.

It's a real shame because I've been coming to the resort almost every year for more than 20 years. But this time in particular, the age and state of disrepair was patently apparent. As I see it, it's a failure of management. And the price of the room just makes the state of what you're getting for the money all the more absurd.

I been over charged fee $25 per day

Room: The room was nowhere close to what was advertised. It also had a drain problem that should have been addressed before guests were checked in. Restaurant: The on-site restaurant was a major letdown. The food quality was poor, and several items listed on the menu weren't even available. We ended up having to leave the property entirely and buy food elsewhere because what was served was not good. Overall: This resort is significantly overpriced for the quality and experience you actually receive. Between the room issues, the restaurant problems, and the gap between advertising and reality, we can't recommend staying here. Do your research and manage your expectations before booking.

The only minor downside was the $25 resort credit. We weren’t informed that bar purchases would automatically be charged to our room, so a little more communication about how the credit worked would have been helpful. Overall, we had a wonderful experience and would definitely stay here again!

Views were nice. Pool was clean. Only bad thing , which I know is expected , but as soon as we got into room , we had fleas on us. It was a pet friendly room but was not expected. I had one on my shoulder and my partner got a few on legs. My dog came home with fleas when she didn’t have before :( but the bed was comfy , water was nice and hot. DJ at pool on Saturday was nice. It was a great experience to try out once.

We stayed for my husband's birthday, it was a short road trip to wind down and reconnect. We loved the affordability, attention to details, and customer service. The food as t the restaurant was also great. We met fun folks at the pool. Our only issue was the adult pool bar closed at 6 while the pool stayed open till 10. The staff at the pool bar actually shut down earlier than that so we were a little disappointed. We might have stayed out with a DJ or some other adult entertainment. Otherwise it was superb!

Service at 1963 was slow. New staff member and appeared to have no help. Felt like being new he should have had an experienced staff member there to help him.

.

I had really high expectations for this get away being Austin one of my favorite places to visit when I feel like winding down and all the excellent reviews but my room was dirty carpet stained hair bids on the floor and beer cans on the porch. I don’t think I will be coming back here ever again.

A very clean, well managed and friendly atmosphere - we are coming back again!

The room wasn’t nice like the pictures, the pool looked dirty, and some things in our room didn’t work and nothing was done about it.

Great views. Great pools. Great people. We will definitely go back.

The environment was awesome with the lake view. The rooms are very dated and stains on carpet, curtains and walls. Definitely needs to be updated. The staff was top notch from front desk to bellman.

Todo muy bien

We decided to do a quick family vacation trip and Lakeway Spa and Resort was the best decision we could've made! This place is a small piece of paradise for Couple's Getaways or Family Vacations! We have found our much needed reset for any future weekend getaways! The Rooms with the Lake views, the Balcony access, the 2 Sided Waterpark for Adults or Children, the Back Porch Bar for Date Night, this place has it all! Highly Recommended!

Extremely helpful and attentive staff

It has been years since I have been here and I believe it has been years it has been touched. The pools didn't feel very clean or kept up.... tiles missing everywhere. The lounge chairs need to be replaced.... holes in almost all of them. The pool towels also had stains on all three we were given. The family fun zone just needs to be completely overhauled or closed, in my opinion. I am not sure what the $50 resort fee each guest is charged per night goes towards because they are definitely not using for the resort amenities. The Pantry for quick grab and go items is set up for self-check-out but the scanner did not recognize any barcode for myself or the guest in front of me. We had no hot water for showers. And upon booking I received notification I would have $25 resort credit per day. Upon checking out, I wanted to utilize $25 for my check in day purchases being that it was the only day any amenity was used because we checked out the following morning at 9am, and they stated that "it does not apply to check in day". Makes no sense being that you can arrive before your check in time to utilize amenities. I was told they do that because many people don't arrive in time to utilize those credits on check in day. However, the opposite is true for those that have to check out early on check out day. You should be able to use it whichever day you choose if only there for one night. And the wording shouldn't mislead you to think you get it per day, per stay.

We enjoyed our stay and would consider going back there again. Positives for us were adult only pool and the room looked over Lake Travis. Only issue we faced was erratic/rushed room cleaning service.

Excellent

Great place.