Holiday Inn Express & Suites Austin NW - Lakeway by IHG

Very good breakfast, comfortable bed. see

Quick check-in, well maintained property, and polite staff.

Exceptional

B

Continental breakfast is very limited, as only few guests staying Sunday

Exceptional

It was a nice quiet getaway Broken elevator

There was no ICE available on any floor

From my arrival to my departure, everyone was super helpful and friendly. The amenities were appreciated. The location was ideal for my travels.

The room was musty smelling. We let the staff know, but was not resolved. Elevator was not operable the entire time, the pool was not working, and the ice machine was inoperable as well. Not worth the price we spent.

Breakfast was quite sparse… high marks for cleanliness.

Bad

Hotel needed a good cleaning in the common areas. The carpeting was dirty, and it looked like the place was very poorly taken care of. The room itself was clean and much better than the common areas. The shower had no hot water at first until someone in the front desk. Explain there’s a “trick” to it in the way you use the handle. Kind of silly for a hotel to have a trick like that needed. ‘Curb appeal’ of the hotel was totally lacking. No ice available and the little ‘shop’ had very little in it for purchase. You would think the hotel just opened up. Overall not a great experience.

Not clean at all

My check in person was awesome. Over all the staff was a 9 Not clean at all

Everything was out of order! The pull out couch was full of crumbs and filthy! AC never regulated and then began to smoke. The ice machine(s) throughout the hotel never worked. Laundry facility was out of order. Television in the breakfast area didn't work, i asked to at least turn it on to music, the front clerk handed me the remote and said ok you fix it!!! Completely unacceptable!!! I will never stay there again and will never refer anyone.

I found the room clean, the bed comfortable and the buffet breakfast not bad.

Breakfast was a dud

Our floor was very quiet, and that was great! The ice machines are all not hooked up yet, so that was a minus.

I had to be moved to a third room. The first smelled like Urine, the second smelled like mold and the floor had stains from the fridge leaking in front of it, the elevators didn't work, there was no actual cream for coffee. There was no manager on staff

Several things wrong . Ice machine was broken and the elevator was out of order

The elevator & ice machines didn't work. Our first room had a soaking wet carpet near the AC. Our second room's AC couldn't entirely cool the room. The bed was the hardest I've ever experienced in a hotel. The staff was nice, though.

Check to see if any is working before you book. Elevator was broken, no ice machines worked, washing machines were not working and the pool was closed for maintenance. Front desk clerk did seem interested in helping . If I could give this place 0 stars, I would! There wasn’t any sign at the check-in desk to say the pool wasn’t working so we were changed into our swimming clothes and headed out the door to the pool before we found out it was closed. We checked out 15 minutes later.

This is our 2nd stay here this week and the elevator has been broken the entire week. The ice machine the only one they have in the entire hotel is also been broken for the entire week. The pool is also closed, so the only amenities available was the gym.

Elevator was broken throughout our stay. Our room was on 3rd floor and had to used the stairs with all our luggage’s. A big in convenience. Bagels have always been my go to for breakfast and there were none and asked if there were more and was told they had ran out the day before.

Clean, quiet, easy access.

Clean, quiet, easy access.

They didn’t it call before to informed and me I was forced to climb stairs with a lung issue Staff and management very rude and not helpful Do not recommend

In the morning, I sent my husband to get me coffee (no machines in the room). He came back w a Keurig and told me the coffee machines were down and would not be working for a few hours. Then we went to breakfast, they had the least amount of food items I have ever seen at a HIE. I always have a bagel & pb but they do not carry pb so I settled for butter. The employees didn't seem to care whether we were inconviennced or not. They were just matter of fact. I think I'd rather pay more and stay elsewhere on our future visits.

Cleanliness

Its nice property Its clean and quiet

Its nice property Its clean and quiet

Terrible experience over all.

Our receptionist was amazing and she worked hard to get us into our rooms before our boat trip and we greatly appreciated her.

Great staff, nice room, good breakfast. I liked the pancake machine!

Hotel felt old

Our door to the room needs looked at.

We went twice back to the desk to get a new key and still door did not open. The guy in the front desk had to go manually open it with a machine. After about 5 minutes of trying it finally open. They had to change us to different room. Had to repack and get everything out of fridge. After finally getting another room they didn’t give us the password to the WiFi. Only the key to the room. Was too tired to go back downstairs. Other than that stay was good.

Place was exactly that we needed for our trip

It met my needs and expectations. Staff was helpful and and friendly all packaged in a bright clean environment.

Just an average hotel for travel. But, like other chains, no surprise.

Location was perfect and being around the lake area! It was perfect

The property was very convenient to where I needed to be and was clean and comfortable.

It good

One complaint which is pretty big maybe tmi the toilet paper is extremely rough. I would highly suggest for you to bring your own or for you to bring some Babyy wipes or something like after 2 days we regretted not having our own…. Just trust bring your own it’s like not ok..

Woman at front desk was a bit rude fridge and coffee maker were broken X2 ...

-no hot water in the tub-shower -no coffee maker or glasses for beverages the thermostat was defective, resulting in a 78 degree night go discomfort I'm not expecting a 4 star or 5 star experience at this motel...however, I was disappointed that it was a 2 star stay.

We liked how convenient it was for all the activities we had planned the pool was top notch

Excelente atención y muy buen lugar

Clean Room & Breakfast were excellent.

Terrible smell, floors were very dirty, shower was nasty

Staff was great. We missed are flight and they allowed us a late check out!

Easy getting in and out. Great staff help.

Breakfast had machines broken, food was sub-par, and any request of replenishment of food items was met with pointing at what they had then going to hide in the back - which said to me, you get what you see, no more.

Everything was great here!

When I checked in, the guest ahead of me was greeted warmly, but I was treated very differently. As a woman traveling alone for work, I always request a higher floor away from elevators and ice machines for safety and because I’m a light sleeper. Jared claimed he couldn’t see requests from third-party bookings, then immediately stated there were no rooms matching my requests—making it obvious he had seen them. He refused to provide the manager’s contact information, giving only her first name, Shana. Instead, I was assigned a first-floor room next to both the elevator and ice machine—the exact opposite of my requests. The room was unacceptable: a damaged door frame and lock, a roach on the floor, dirty carpets with crumbs, and broken dresser drawers. I have photos of everything. Jared also refused to explain any hotel amenities, simply replying “No” when I asked. We immediately checked out because we did not feel safe. Even worse, Jared later contacted my employer through our company’s Instagram account to complain about me. My employer fully supported my decision after seeing the photos and agreed I should never be placed on a first floor while traveling alone. This was one of the worst hotel experiences I’ve had. Management needs to address staff professionalism, housekeeping, pest control, and room security immediately.

Business trip, Not a bad stay , but limited dining options

Nice and clean. Pool was clean nice. Hot water took some time to heat up. Breakfast needs a lot of help. Not much to choose from.

Wonderful! Great location, cute pool.

Outside needs care. But the room was clean and the mattress was new and confortable. Breakfast was good for what it is.

Not kid family friendly. Not Veteran friendly. The third night, Staff member pounds on our door at 8pm saying my children were running around which they weren’t and was very aggressive. When my husband went to tell that staff member that the noise was continuing even though our children were in bed and to defend our children, that staff member called the police and kicked us out at 9pm (I have a 5 year old, 4 year old, and a 7 month old). It was handled grossly inappropriately and unprofessionally. The fridge was hot when we arrived. Room smelled like feet. Housekeeping finally cleaned room but didn’t leave towels. I could go on. I’m beyond disappointed with this hotel and will not be returning. I recommend staying at a different location!

Friendly and accommodating. Very clean room. Parking was great. We had 5 and a dog. Excellent stay.

Great place to stay. Air condition didnt work in our room, but we were moved to another room without problems.

I had 2 days stay, room was nice and clean. Staff was really helping. Breakfast has good options and it was good.

Good stay

Helpful staff for early check in and out to accommodate a small wedding party.

I wish the pool was bigger. Staff was great. Room was clean & convenient. Good breakfast

Did not get to have breakfast, slept in!

Yes

Nice location, the room was clean, served a great breakfast in the morning.

Facilities needs improvement. The AC unit and elevators were loud. Room was clean, staff and breakfast was great!

Hotel was very clean and nice with friendly staff. Room was perfect and no complaints at all

The bed in the room was absolutely horrible. It needs a better mattress.

Breakfast was so so and we were told to eat with a spoon as there were no forks to be had.

Room was dirty,kids jumping in the room above us,no hot water for showers

Amazing hotel

I was only there for one night, but I found it to be clean, and well appointed. The staff at the front desk was very friendly and even assisted me in finding somewhere to have dinner when I arrived. The price for the room was also very reasonable, considering it was in a very nice area surrounding Austin Texas. Would recommend this Holiday Inn to anyone who’s looking for a pleasant experience.

Nice stay

Very nice place. Be very careful with Expedia though it will send you 30 miles away from the hotel you think you are booking because the other hotel pays for top of the list.

Yes

The staff called me at check in time on Friday to tell me they overbooked the hotel and canceled my reservation

I booked 3 nights to wait out the Austin winter storm on Jan 24. Upon arriving, the door handles had frozen on my car and as a result I couldnt close the doors or open them again later. I couldnt take the room because I couldnt leave the car doors open during the stay. But the hotel didnt care and wouldnt refund even though clearly it was a crisis and im a senior citizen too. I would have accepted credit for a future stay but none was offered. I think this is a rotten way to treat people who hadnt simply changed their mind. True, weather isnt the fault of the hotel but given that this was $500 down the drain, they certain could have done better, even subtracting a service charge. Im not saying a person shouldnt stay there but inflexible or severe policies like this should make one think twice.

Great place to stay

We arrived at 1am after driving all day/all night. There was a sign on the front desk to call the night manager at ###…. to check-in. After checking in and 3 trips up and down the elevator, to get our key card to work, the manager finally had to come let us into the room. It was a room with 2 queen beds. Neither of the bed sheets had been changed. There were black hairs and stains on the fitted sheets. Since it was late and we had to leave early, we ended up sleeping on top of the sheets. I notified the front desk when we checked out.

Is fine

Easy check in and very comfortable beds

Sausage was dry need a bit more flavor not even real eggs they are powdered eggs but potatoes and bacon was bussin

Breakfasts

Yes

Overall, the accommodation was VERY GOOD, but the maid service was lacking. (Specifically, after the 1st night the room was not made up We were also shorted toweling & water cups.) The bed was difficult for a senior female to get into as it was fairly high off the floor.

Easy check in Newer hotel tho bed super hard Super convenient for what I was looking for

Spacious, clean, and new furniture.

Yes

Booked 2 queen beds and got given a king and sleeper couch.

Just wish the hot water in the shower lasted longer.

The overnight person on duty was doing a room check and opened my door at 2am without identifying himself. I had extra security on the door and they couldn’t enter my room. Then he knocked but didn’t identify himself. I was scared and then I got a call from the front desk as I was about to call and I was quizzed about my room. The person who changed my room when I checked in must have not updated the record. Sadly, I couldn’t get back to sleep.

Was great we will stay here again

The front desk and house keeper were very nice and accommodating. The room was spacious and clean

The facility was good. I was paying for a guest and expedia charged me one price and I asked my guest to get a receipt and the receipt was cheaper than what Expedia charged me. I contacted Expedia about the difference and they said despite the receipt I would still be charged the higher rate. I am not pleased with Expedia and will not use them again. They charged me more than booking directly through the hotel and when confronted they didn't budge an inch. Beware future Expedia users

Hotel was very convenient to all areas

Fantastic friendly staff . Well kept . Updated rooms. Excellent location if youre in Lakeway .

-

Continental breakfast was OK at best

Good customer services

Great location and the staff very friendly. The matt

There was no breakfast in the morning .People was packing food out of the hotel.

Everything is good and comfortable thanks

Great price

Property was very nice.

Staff was nice and room was clean and up to my standards. Perfect distance from the lake

The check in staff was very pleasant. My disappointment was that the hot tub was unavailable.

Everything went great except when we swam and then were told they ran out of towels, glad I at least had one hanging up from the night before

Booked a room days in advance and was placed across from the elevator on the ground floor. Was constantly woken by the sound of kids yelling in the lobby, unknown things hitting my door all throughout the day, and the chime of the elevator. No seal on the bottom of the shower door, so every shower led to a large amout of water on the floor to clean up. Definitely ruiened my trip by lack of sleep.

It was dirty and cluttered.

Great location to go to lake Travis.

Comfortable Bed, Great breakfast buffet, excellent check in and check out

Nice hotel. Good location and clean. The only issue we encountered was the breakfast the two mornings we tried to eat. Breakfast was 7-10 am but despite arriving @ 845 and 9 they were “out” of every hot item and the pancake machine was empty. No coffee both days and had to ask for it to be refilled. The breakfast wasn’t particularly busy, but either it wasn’t staffed with enough people or the right people.

Hotel was very clean and staff was so nice. But the bed was hard as a rock! Then there was no hot water for a shiwer in the morning.

Needed a quiet and safe space for a quick stay over. This worked perfectly and all was well.

Very easy stay. Not super walkable or close to many restaurant or shopping but it was a very quiet stay