Hampton Inn & Suites Austin - Lakeway

Dasha was who I interact most with and she was so friendly and cheerful every time I saw her. Most things were great. Disappointed that the pool wasn’t open due to waiting for a permit and how long it took the water to get hot in the room. Other than that it was a great stay

I want to call out afternoon front desk person, Dasha. She was warm, friendly, bubbly and so helpful and ready to help solve any problems. She is an asset to your establishment.

Two issues I had was the hotel only had pillows that were very flat, and the room did not have a safe.

Hotel was clean and the staff was very nice.

Fantastic hotel and staff

This property was extremely clean! One of the friendliest staff! Rooms were SO clean and stocked! I would recommend staying here 10/10! Quiet as well!

Passable

Everything was great. It would be better if they would have a better quality paper plates and heavier duty plastic utensils at the breakfast bar. Very nice place to stay!!

The property was located near family so we could visit. The manager assured me a good visit after two Pepe unpleasant visits. The most current visit on July 23rd was horrible. Staff was extremely rude and room where we stayed was not up to par.

The property was located near family so we could visit. The manager assured me a good visit after two Pepe unpleasant visits. The most current visit on July 23rd was horrible. Staff was extremely rude and room where we stayed was not up to par.

Very good

This was our second stay at the Hampton Suites, we like it. But I have two suggestions: 1. get rid of cable and offer streaming; the channels are horrible and so is the universal remote and 2. PLEASE get stronger coffee.

Decent breakfast, clean area. Ice machine broken was an inconvenience

Please chexk yourbed and the room for desert bugs like spiders scorpions etc

On the down side, I was given a handicapped-accessible room that I didn't need or want and the staff wouldn't change it, there was a cockroach in the room (mostly in the bathroom) that I couldn't get rid of, and there was a large hole in one of the bath towels that I worried I would be charged for.

The best thing was the waffles. My room was one with a sofa and had not enough pillows, nor towels.

acknowledge us when we walked in and continued to type on the computer for 10 minutes until he finally asked us our name. There was no one else he was helping, just very rude! not good customer service. we stayed at a different hotel the next day and WOW what a difference! so friendly, helpful! We barely got in the door before we got a smiling hello!

Exceptional

Exceptional

The staff went out of their way to make our stay wonderful. Char at the front desk was so friendly and helpful. We had a great stay, clean room, comfortable bed, and wonderful breakfast! We will be back!

All good

Superb

The fittness room Location Friendly & accomidating Breakfast staff 1. The room remodel - I booked this hotel based on the pictures from the website which shows the suite was 2 separate rooms. My husband is a night owl & I go to bed early so 2 separate rooms is ideal for us. Please update your website photos. 2. The table needs 2 chairs 3. I didn't like how the TV was in the middle of the room & the table was under the TV. The swivel on the TV was about to come out of the wall. 4. The mini fridge is broken & never got cold - so our leftovers got spoiled. 5. Not enough towels & no kitchenette towel. 6. Not enough trash cans & they s/b bigger in size.

No hot water in the shower, and the thermostat was inoperable, and the fan ran all the time

Staff friendly, room clean, eggs bland, sausage terrible.

Friendly staff, clean room

Passable

Yes the room was fine, and the service was awesome. Customer service reps super sweet

Breakfast was just okay. Coffee was good. The location was good—tucked back off of 620; nice and quiet. The eggs and chicken sausage were not appetizing.

Breakfast was just okay. Coffee was good. The location was good—tucked back off of 620; nice and quiet. The eggs and chicken sausage were not appetizing.

Remodeling this hotel was an issue.

The hotel looked secluded upon arrival whereas my family and I were concerned for our safety. Hotel was under renovations so could not enjoy the lobby nor breakfast. Our room had paint on the entry floor and bathroom. We did not get breakfast as there was no place to enjoy. Not satisfied with our stay.

Hotel under construction with a smalll repurposed area for breakfast

Nice hotel in a great location! Perfect for a 3 night stay. Room was very spacious and comfortable. Unfortunately when I was staying there it was in the midst of a major remodeling project. There was a lot of dust and noise. The first night a person was sitting in a pickup truck outside my window playing loud music. After 2 hours I finally notified the front desk and they promptly took care of the issue.

Nice hotel in a great location! Perfect for a 3 night stay. Room was very spacious and comfortable. Unfortunately when I was staying there it was in the midst of a major remodeling project. There was a lot of dust and noise. The first night a person was sitting in a pickup truck outside my window playing loud music. After 2 hours I finally notified the front desk and they promptly took care of the issue.

Xxxxx

Clean room,great staff!

Room was excellent!

Horrible communication. Fully under construction with no warning and our room was on the first floor. I called the GM to leave a voicemail requesting a refund and still have not heard back from them.

This was terrible! I can’t believe they could even charge for this place, the halls were all torn apart with paint and oil and machinery, ceiling was falling in, shower pan was about to fall through the floor, coffee was even nasty. It smelled in the room and the air conditioner was so old it rattled all night like an old car. Absolutely terrible, save your money and stay literally anywhere else.

Where do I start? This hotel proceeded to put us in one room where the hallway was not even finished wall. It was sheetrock! Carpets were filthy and all splatted with paint. You can see from the photos. The room was a complete mess! Extremely dirty with construction dust! The television set was hanging sideways! Windows were so dirty, you couldn’t even see through. The sheets had these horrible stains. After complaining to the front desk, they moved us to the 3rd floor. About breakfast. They ran out of eggs, and they were not replenished for a very long time, that by then, we just made toast and that was it for the “breakfast included). Someone needs to make sure these properties are up to standard so when we book them, we don’t have this kind of disappointment.

Everything was great!

The front desk clerk was so kind and super knowledgeable! Everything was great!

Had reservations for a king. Was given two queens. Asked to change rooms. Was given a room on a floor that was completely dusty and incomplete from construction. Room had an extremely awkward layout and the construction was not good.

The facility is undergoing a renovation so maybe that had something to do with our experience. Overall my experience was a solid 8. I would stay here again. I did like the lighter and brighter color scheme used throughout the hotel. Hallways are nice and well lit.The room is very open and spacious with plenty of room. Bed linens were nice and clean. Good water pressure.The morning and evening staff were kind and helpful. The pool is very nice and clean as are the grounds. All lights and TV were in working order. Facility had plenty of free parking. Nice location and plenty of nearby restaurants. Most issues are minor and can easily be addressed during their renovation. I found the sofa and chair looked attractive but were very hard and uncomfortable. Room decor is stark. All 4 pillows were very flat. Adding 2 firm pillows will give us more options. Shower head was not working well, needs cleaning. Refrigerator needed to be cleaned and defrosted so fridge door would shut. Broken cabinet hinges in kitchen area. Although the view was nice the windows were to cloudy and streaked to appreciate it.

The facility is undergoing a renovation so maybe that had something to do with our experience. Overall my experience was a solid 8. I would stay here again. I did like the lighter and brighter color scheme used throughout the hotel. Hallways are nice and well lit.The room is very open and spacious with plenty of room. Bed linens were nice and clean. Good water pressure.The morning and evening staff were kind and helpful. The pool is very nice and clean as are the grounds. All lights and TV were in working order. Facility had plenty of free parking. Nice location and plenty of nearby restaurants. Most issues are minor and can easily be addressed during their renovation. I found the sofa and chair looked attractive but were very hard and uncomfortable. Room decor is stark. All 4 pillows were very flat. Adding 2 firm pillows will give us more options. Shower head was not working well, needs cleaning. Refrigerator needed to be cleaned and defrosted so fridge door would shut. Broken cabinet hinges in kitchen area. Although the view was nice the windows were to cloudy and streaked to appreciate it.

It was a very good stay and comfortable. Friendly even though they are under renovations it was still wonderful, great price

Exceptional

Did not get the room I was supposed to get and no discount for the room they gave. Hotel was being removed, not happy with the breakfast.

The bed was not comfortable and neither were the pillows. It was undergoing renovations, and we noticed our batbroom had no exhaust fan in it. Kind of strange for a bathroom. Took a long time to get the mirror unfogged with ventilation.

Friendly staff, good location.

The cleaning products used are almost caustic. I felt dizzy after 10 minutes of being in the room. I had to switch rooms and the second room, I had to leave the door open to air it out. There were roaches in the room. The Hotels.com site said the pet fee was 50$ and when I arrived, they said it was 75$. Elevator was too say the least, sketchy. Door barely closed and slammed shut and open before ascending. I took the stairs. Staff was very friendly and helpful. Thank god this was a one night only stay.

They were working on the hotel and we didn’t have water power and the alarms kept going off. Did not know they were remodeling.

Beds were very very hard and uncomfortable. Hoping the renovation brings improvements because hotel is located in a very convenient spot.

Very good

Very good

The hotel was having construction done so a lot of parking space where taken up with materials and a trash container. Yet the hotel was pretty full which made parking didficult

They were remodeling and it was dirty. The dirt was not new but also caked in corners of elevator and near ice machine. We arrived at about 330pm to rest and shower before a party. We had no water at all until about 2 am. We had to sponge bath with bottles water and the toilets were not flushed. They could have taken buckets of water from the pool to at least flush the public bathroom. It was gross. We were told when we checked it it would be 40 minutes over and over. I know the water being shut off by the city was not their problem but we were too exhausted to go anywhere else as it was late and we had.a long day and then a long drive to ge there.

First of all, hotel was under going a remodel during our stay which made it look messy, seeing toilets and construction materials in the hallways coming out of our room was odd. And Friday the water to the hotel was cut off from noon to who knows how late, which created a huge inconvenience ! Some bad planning I would say.

Property was u see construction. Room was in the middle of a renovation (broken tiles, incomplete paint)

Was not given the room I reserved and paid for. Was given a room with 2 double beds I booked a room with a king size bed. Room smelled bad. Maybe stop using cheap smelly cleaners like fabuloso? Hampton Inn of Lakeway do better

Wish there was more whirlpool rooms

Hotel is under renovation. We should of been told!

Water was not hot!!

Personnel were nice, however the hotel is in need of major upgrades and maintenance.

One thing I noticed is that the property conditions have deteriorated in the last two years. There was a lot of wear and tear on the furniture, the bath towels were rough, and the bathroom needed more cleaning. There was a group of families at the hotel this weekend, which is fine except that the noise level was beyond loud. There were several young girls running around the second floor, playing in the elevators. Again, they are kids so it's fine, except there was no adult supervision. This is problematic because someone could get hurt. My mother is elderly and with all the running around, they could have caused an accident.

Nice property friendly staff.

It was not totally what I expected when it came to the pictures on the room, it was very out of date and not the pictures

Great place to stay and great area.

The hotel was great, free breakfast and parking, friendly staff. The only issue was no hot water in our shower. They sent maintenance up but we still had no hot water. Nice hotel though

It was OK furniture needs updating.

Shower didn't get hot. Breakfast was sub-par. Otherwise, nice rooms and comfortable beds.

Both business center and fitness center were not available to patrons

Convenient location. Quiet setting. Exercise room not in service. Great staff. Hotel carpets stained and showing their age.

Poorly equipped-no pen or paper. No area guides. There was only one small bar of soap and no cups in bathroom Side door was out of service and appeared to have been so for a while. The business center was apparently permanently closed. Food was okay but not great. I have stayed there periodically over several years but will be looking for other accommodations.

The property was nice but really needs to be updated. The fitness room was shut down and apparently being renovated or equipment being replaced. The business center was closed down as well. I don't know if the hotel is beginning renovations in these areas or if there were other reasons for them being unavailable to guests. No explanation was offered. This hotel is located on a busy road and can be difficult trying to enter or exit from the driveway. It was however near restaurants and shopping.

I felt it was a good value for the area.

This property was way overpriced for what it was.

Noisy.

The staff was extremely rude and acted as if it was a bother to help you.

I stayed at this property a couple of years ago for a wedding and returned this time for another wedding. Unfortunately, this stay was unpleasant. The bed was very uncomfortable and lumpy. The ir conditioning cut out continuously, and the phone didn't work to call the front desk. There were stains on the sheets, the shower water was lukewarm at best, and the power went out for the entire property and did not come back on before checkout. The front desk clerk was unapologetic and was of no help stating that management was not on the property and it is what it is. I will not stay here again, and it was most definitely not what I've come to expect from a Hilton property.

The hotel was a little dated , but very clean. The staff was very courteous. Taryn was an excellent host. She informed us of the benefits of the Hilton Honors program and provided a lot of helpful suggestions for things to do!

It was clean, neat and reasonably priced.

We've booked at Hampton InnSuiteAustinLakeway since 2/29/24 for1 night on5/25/24 when we arrived at the hotel the guy at the front desk said they couldn't find our itinerary number,I showed my# at the Expedia website and the email from hotel sent to me 1 day before to check in online and asked him to explain it so I could understand, he texted back and forth to his boss for a while and then said sorry it was last time I gave a bad review to them then they cancel my reservation?this is my first time in Austin and booked a hotel with them, they can't do that with the client because that reason?I wish I could record our entire conversation as evidence,I think the hotel has cameras that record video. because they felt that we were Asian people who didn't understand much English so they could say whatever they wanted and treat us like that. They wanted us to leave in the middle of the night without a satisfactory solution other than saying sorry we were full and the surrounding hotels were also full, if I was not satisfied with their solution, either I contact Expedia or call the police!!! We were tired, hungry, and angry, and we couldn't find Expedia's customer service number It was a terrible evening to start our visit to Austin. After spending 1 hour contacting Expedia we got the room at Moutain Star 5 minutes away, we had to endure and go through a period of pressure and fatigue!!! it's so sad because we don't know whose fault it is and why what happened to us,our trip unhappy

Nice quiet room, comfortable bed, and great breakfast.

2nd. The shower was extremely hot and it was difficult to adjust it to get cold water again. we were not able to get a good and comfortable shower. We did complaint to the receptionist, but the next morning it was the same. Nothing was done to correct the problem. 3rd . The breakfast menu needs to be improved. For example, the scrambled eggs needed some sides like onions, tomatoes, or some type of salsa. The omelettes were tasteless, some other ingredients besides cheese would have been better tasting. Vegetable sides would have been good. The boiled eggs could have been peeled. The coffee was very good. Sorry about this complaint, but we feel we had to say something.

Great service, clean comfortable rooms. Lobby and hall ways were very hot and stuffy!

This was my second stay at this hotel and both times I really enjoyed it.

Very nice place for a weekend trip.

I've stayed here several times when my a/c is out at my apartment. It is comfortable and close to home, however, I do always bring my own sheets & pillow because they use sheets that are polyester or microfiber, which will make you sweat at night.

I had to cancel the last two nights because of surgery. Hampton Inn indicated they were going to charge for one night I didn’t stay and refund me for the third. I have not received the third night refund. After another medical procedure this Friday I will see if Hampton is still unwilling to refund me for two nights paid? If this gets declined I will never stay at Hampton again and I will let my family members to stay away from Hampton and to all of my friends the same.

When we arrived, the elevator was broken and someone was stuck on it. For the two of us, we got one decent towel so I requested new ones and they gave us the kind you step on to get out of the shower, which definitely did not suffice. Also, the tables in the breakfast area were sticky.

Location

We have stayed here before and it was phenomenal. This time not so much. The jacuzzi tub was fabulous! However, the bed was so uncomfortable that my husband and I couldn’t sleep at all and the pillows had zero support. We actually went to a nearby retail store our second day to get an egg crate pad for the bed and new pillows in order to get some rest. If the bed weren’t enough of an issue, the microwave wouldn’t work as it turned off after a minute and was down for five. We also had a family above us that allowed their child to literally run up and down the room from 8 at night until almost midnight and started again at six in the morning until we left at 10 that morning. I have never been more disappointed. If we stay here again we might consider a different room. The reason for the at least three stars was our check-in person, Roxy was wonderful and gave us some great customer service!

Clean, quite, breakfast was good, good location, and staff was nice

Staff was wonderful. Gave great suggestions on sites and food.

Staff great. On first glance, Decent enough, but the comforter smelled like sweat- disgusting. The carpet hasn’t been shampooed in way too long. For 200.00 everyone should expect and demand CLEAN. Basic hospitality.

Staff was friendly & helpful. The two ladies that checked us in were great. Even the housekeepers that I passed in the halls were friendly. By nature, I speak to almost everyone so that was a great asset to this hotel. Don’t change that. Your team makes all the difference

All good

Breakfast was weak.

Convenient to where we were going

Found bugs on our bed. Had to downgrade to a much less comparable room because they did not have another room like ours. Instaed of 2 queen beds, we had to move into a king with pullout bed.

rooms was very clean and quiet

Hotel was fine. Staff friendly, room was good.

It's great

Nice stay

No hot water, at all. I would have been ok if they had been honest, and told us there was a maintenance issue, and they were working on it. They just kept telling us to try again in 10 min, that it would be on, or move us to another room. That didn't make sense? If you don't have hot water in one room, how do you get it in another room? Horrible customer service by Management!!!

MINUSES: No hot water. I went to the front desk to get it fixed or get moved to a different room. They said they could move us, but the maintenance guy standing there said to just let the water run for TEN MINUTES!! That seemed ridiculous, but we did it and we did eventually get hot water. What a waste though! How far away are the water heaters from the rooms?!?! A 2" wide strip of bathroom floor tile was missing in front of the shower and the seams at the shower front looked rusty and corroded. The window heater/ac only put out cold air, no matter what temperature we set it at. The weather was warm our first day but it got much colder over the Christmas weekend!

The staff was friendly. Check in was quick. Daily room cleaning was terrific. Breakfast was delicious and varied enough wash day not to be boring.

No hot water. Noisy refrigerator.

Fabulous place

Very clean, friendly staff, nice variety of breakfast items, checkout at 12 is a big plus. Most places are at 11

I do not recommend staying here.

Mostly average but there's trash outside that has blown from a WhataBurger in front of it. We had to deal with a very unresonable front desk person, but the manager was nice.

When I first arrived, there was plenty of great parking, but when I went somewhere and came back it was full. Please add some more well lit areas to park

The staff were amazing and the hotel was great!

Beautiful area with everything you need close by.

Hard to find.

Its nice quiet nice people i definitely come back. ;;:::

Always has great parking and super friendly people.