Best Western Plus Lake Dallas Inn & Suites

My problem is that Expedia over charge me and even the insurance. But next time I will advise myself.

Downside was the staff using the outside pool sitting area as their personal ash tray to take smoke beaks.

N/a

Great place and price.

clean environment and breakfast

Great staff and breakfast!! Loved the price.

Bed comforter had a wet stain on the comforter and the sheet so I went to tell the lady at the front desk and she was very polite and gave me another room and then I get to my room and the key card didn't work so I went back to the front desk for the lady to fix my cards and then went back to my room. Everything seemed fine til I check the bed and noticed under the four small pillows the sheets had a purple stain on them. Instead of changing rooms again I just slept away from it. The bed was uncomfortable for me and didn't get any sleep. But the lady at the front desk was very helpful and polite. I would not stay there again.

It had everything I expected Nothing

We finally found a good hotel to stay at in Denton that is clean and economical.

Great hotel

The best hotel for sure we have to come back

Thanks

Breakfast was good, the location was perfect for the events I was scheduled for Might want to check the electrical plugs in the rooms, a couple in my room weren't working, so I had to move some of my things around until I found one that worked

Was perfect for my needs. A nice, clean, and comfortable spot to spend the night.

I arrived later in the evening, and purchased the room with Expedia ("3rd party vendor"). I was charged an extra $20 because the room I ordered was not available. Not impressed with the communications between the two companies Expedia and Best Western Plus.

Breakfast supervisor. Maria very nice and warm attended to everyone all staff pleasant

Discovered that the toilet did not flush and there was no hot water. Too late and tired to switch rooms again so we just dealt with it.

My first room the air conditioning was not cooling. I was told it had been replaced the day of check in. However after 3 hours and thermostat below 60 it was barely cool. My room was changed. That room the air conditioning was working. However, that room was not very clean. Mold in the bathroom around the tub. Shower rod was not level as was coming out of wall. Due to that the shower curtain would not stay closed. The toilet ran all night as the flapper was not working. They did caulk over the mold and tried to repair the rod. We had to ask for a hair dryer. There was no closet door. No mirror in the room portion to help with getting dressed. The bathroom lighting was atrocious. Nothing like trying to put makeup on in the dark. My allergies were flaring every day while in the room. We needed to use the dryer to dry wet clothes. That was out of order as well. Breakfast was food. Not one healthy option available. I would be hard pressed to stay here again.

Amazing Pool. Staff are very helpful also.

Location

Room clean and friendly informative staff!

it's your best choice to stay and rest for the night.

I will say they had good breakfast though.

The actual shower heads have shutoff valve that is not very visible and never mentioned so if you do not know about it water will not

Overall the hotel was neat and clean. There were a couple of issues that I think they need to change. The first one was when I use the Gioma there was no cups to drink water. There was no towels to wipe yourself off, and there was no cleaning supplies to clean the machines after you use them. The second issue was that the rooms only had a couple of plugs and the lamps didn’t have any USB ports to charge anything by the bed. I had to end up going to Walmart and buying a USB cable and box overall it was good for one night. It would’ve been better if they would’ve had those issues corrected.

I couldn’t believe how quiet and peaceful it was.

The staff was friendly and very helpful. Although the facilities were clean, they were so run down. They did not look like it. Weeds were growing out of the cement around the pool. Cracks in walls. Worn out, floors. If it was any more run down, it would need to be renamed a motel 6.

The breakfast was good and clean area to eat. The room was decent and clean. The tub in the bathroom when you stepped in had a cracking sound. The towels were dengy looking. I received a prank call at 3am in the morning saying there was a gas leak in the hotel. I called several other rooms to see if they received a call and they said no. I talked to 2 young ladies the next morning as we were going downstairs. They said someone called but they didn't answer the room phone. Christina from the front desk called me to insure that everything was fine at the hotel. I spoke to Mark who checked me in and he said no outside calls came in and Rajesh also said no record of outside calls came into my room. My son was in the room with me and told me to hang up the phone. The person said it was a serious matter and I needed to wet a towel and place it under my room door. He also instructed me to open the room windows. Then he advised me to take the toilet seat off the toilet and bust out the windows. He stated that 2 people had passed out and it was urgent to get the proper air coming in that room. He said the insurance would pay for the windows. I did not hear anyone else busting out their room windows. He said the fire department were on their way. That's when I hung up the phone and called a few other rooms. As a Travel Advisor I will not be recommending the Best Western Plus to future clients.

Excelente atención , los cuartos limpios y se pudo dormir bien

N/A

We loved our stay there. They do need to fix the side door to the motel. It opens without using a card, and I was concerned about safety. Everyhing else was wonderful. I would have given 5 stars of it jad not been for the side door.

I needed a quick place to stay and I booked this hotel the same day I needed to check in. Staff was very nice, hotel was next to stores and the highway. Breakfast was the same every morning which was fine. Since I was alone I appreciated that someone was always at the front desk and it was in a very well lit area. If you are looking for fancy and new this is not the place but it’s decent, clean, and safe.

The espresso/ lattee /coffee machine was the coolest thing I have ever seen at all hotel - even a much more expensive. That alone was worth it.

I will absolutely book here next time I'm in town. All the staff was so friendly and gave excellent customer service. The breakfast was well stocked and the staff member on breakfast duty during our stay was the nicest soul ever. The cleaning staff is on it! It smelled so clean and I had zero dust allergies during my stay. It's a good location with lots of fast food options nearby too.

Nothing. The accommodations had several cleanliness and maintenance concerns. The sheets, comforter, and pillows appeared dirty, and the towels were old and dingy. There were also small holes in the back of the shower that raised privacy concerns. The room was extremely hot, which I reported to the front desk. Additionally, the heavy traffic and noise contributed to an overall unpleasant stay.

Clean rooms

We stayed for a few days. All the staff were realy helpful and answered all our questions. Would definitely come back!

Staff was very helpful Rooma were very clean.

Clean room. Comfortable bed. Front desk staff very friendly and informative.

above all, AC was silent enough to take a sleep in the night

Tv was not working - front desk didn’t do much about it

Quiet and accessible to highway but the construction in the area was a headache. Odd smell in the room. Cleaning solution?

Front desk staff is very friendly however the lady putting out the food for breakfast was not. I let her know they were out of cups for the waffle batter and she replied with “then what did you use?” I replied “a bowl” then all she said was “oh”. She did refill the cups minutes later but that question and attitude was not necessary.

I have stayed here a few times for just one night stays. The staff is always pleasant and the rooms always clean

Room was mildewed. Smelled poorly. Tile in halls and elevator aged. Poor experience for best western. Usually much better.

No

Rooms were spacious,clean staff was beyond great

The smell of the rooms. The stains on the pull out beds, we book two room and listed our children ages. We had one room on the second floor and the other on the third floor anything could had happened.

Elevator wasn’t working, dirty walls and missing tiles on floors, When we arrived to our room there was a big square plastic container under the air conditioner. The whole carpet next to the bed was completely soaked! Did not realize this until my socks got wet. Hugh cockroach in a corner, which I did not see until the morning. Pillow cases are old and dinghy. The pillows themselves were horrible as well. This was the worst Best Western I have ever stayed in and we would never stay here again! Beware!! Furniture are worn terribly. It was not worth the money we paid. Super noisy outside, due to traffic and thin windows. Shower head hanging from the wall and not much water pressure. Mold and mildew smell and they even had a diffuser to try and mask it!

Staff members were very helpful and kind.

Nice place overall - but the a/c was terrible in my room. Never cooled down overnight. Further - the drywall at the bathroom ceiling was water stained with visible mold over the tub from the tub at the floor above leaking onto the ceiling.

Great Hote, clean and spacious. I will be staying here again.

The hotel is older but decently clean. Could use and update. The pool looked okay the hot tub was a no go. Definitely needs and update. I would probably stay somewhere else especially for the price.

The hotel is not well marked from the road and it is easy to miss the turn. Also, the turn is a little hard to navigate into with the traffic. That is not the hotel's fault though

Great property, but A/C broken in my room

Very friendly staff.

Having ceiling fans was great. The management and staff were friendly and helpful.

Breakfast was good it was just the same everyday! Same breakfast everyday!

Other than that, the staff was helpful and friendly. The breakfast room was clean, tidy and food was fresh.

Office said pressure was low It was 630 was there for business Was clean

Staff was very friendly!

The AC works.

Clean room, staff great !!

We just stayed overnight on our road trip to get to the coast. Comfy and clean bed and a quiet hotel!

everything was great. Fire alarm battery was low so there was constant chirping on the last night. staff was great.

(key card worked on all other doors) Everything else was on point.

This seems like a new hotel. It's very clean. The a/c worked great. I would definitely stay here again.

5/5 very good

Nice and Kind staff

It was exactly what we had hoped for on a quick stop

We stayed at this location last December and liked it enough to book a recent stay there. We were amazed to see how much the overall appearance of the property had depreciated in 5 months. The breakfast selection was so poor we went out to get food. The topper - the 2” roach which was on the wall of our room. We left. I will say that the manager was nice enough to refund our money.

The room wasn't the cleanest, bathroom shower rusty and didn't look that clean. Hotel desperately needs to be updated. Would not stay there again, staff friendly and helpful.

.

It was ok. Dated and not well maintained. I wouldn’t stay there again.

Great spot, I'd stay here again. Mark is great and super helpful.

Everything was great. The staff was helpful and friendly. My only complaint was that I couldn’t turn the ac down lower. I love sleeping in cold hotel rooms and couldn’t get it as cold as I like. It was cool and comfortable so I’m not complaining.

I didn't like the facts that the shower didn't have much pressure

Breakfast was left to be desired....

I was very impressed with the night shift desk clerk. I believe his name was Mark. He was very helpful when I had cell phone issues. Fantastic employee. I will definitely stay again when I return to Dallas.

Pretty clean elevator didn’t work all weekend door kept getting stuck and nobody ever put a sign or anything

The room had a particular old smell. I even decided to check out a day before and went to a different hotel. There were kids running around d on the hallways and knocking on the room doors I expected more from Best Western.

Our 2 night stay was OK. The check in was easy and quick. The linens and towels were dated, clean but winkled and thin. Elevator was off and on. Breakfast selection was decent well maintained.

Breakfast was good and the hotel was clean with friendly staff

My stay was great and exceeded my expectations! It was clean from the lobby to the room I was in will stay again

For $200 one night stay, I would not recommend this outdated place. First breath you take is air freshener to cover up the stink of the worn outdated carpet. Bathroom was unclean. Bed was comfortable enough and nice breakfast selection. Staff was nice.

Impressed with free breakfast; very clean dining area

Are the Best Western in lake Dallas is a good spot it's it's great bang for the buck it's clean weight room is nice to get a hot tub they got a pool the location you got to be careful late at night otherwise it's great bang for the buck

Breakfast. The espresso from machine was good though

Room was very clean and the staff was excellent. Breakfast also very good.

*Sausages and potatoes had a raw appearance. It would be more appetizing if they had remained on the oven a little longer.

Clean Room / no closet/ quiet/ staff friendly/ rooms needs some updating.

Perfect overnight stop for our trip into town for UNT graduation

Wonderful staff. Nice and clean room. Well maintained breakfast area and pool.

Arrived very pleasant young man, went in first room went to use toilet cleaners had put black water out of carpet cleaner looked terrible, moved to another room, floor was wet not damp , furniture in room wet, we were their two night hotels in the area were booked so had to stay couldn't put anything on the floor nor furniture everything got wet, I understand cleaning carpets etc but why put people in such rooms floors were still wet when we left

When we arrived the elevator did not work and we were on the third floor. The bathroom was not clean and when calling down to ask for someone to clean it they didn’t have any cleaning staff available. The front desk clerk came up to clean it but the way she cleaned was not sanitary but in fairness she offered to give us another room before she “cleaned” the toilet seat. Honestly I wasn’t convinced it would be any better. We were only there for one night so decided to just stick it out and leave early. I would not stay there again.

.

Didn’t eat there

It was all good

Nice

Breakfast was just okay. Room was dated and the bathroom needs a deep clean and update. The bed was comfortable and had plenty of pillows. The property as a whole could use an update. Staff was very kind and professional.

Water pressure was too low. Staff was noce and professional.

Beds were comfortable. However the rooms really need to be updated, specifically the carpet and the bathrooms. Lights in bathroom were extremely dim.

The rooms were clean and loved they had outlets available everywhere. It was all I needed a bed, a shower, a toilet, and a tv. The basics were covered but they also had access to a pool, a gym, ice machines, etc. I didn't eat any breakfast but did enjoy the coffee machine daily. It is also a convenient location off the highway and many places to eat or shop nearby.

Had a reservation for 5 days and our stay was wonderful. Only odd thing was there was no screen on the window.

Towels and in room furniture have seen better days.

Room was large, nice staff. There was no yogurt for breakfast, they were expecting a delivery (for 3 days). The bread and bagels were not fresh. But the Waffle maker worked, and coffee/cappuccino machine was great.

Exceptional

My kids enjoyed the texas shaped waffles!

Breakfast buffet was above average. Rooms were clean and bed was comfortable I would stay there again also nice bar and grill next door

Everyone here is very nice, ready to help with anything. Location is perfect for us, close to family, and a lot of other places we might need. Clean room, plenty of parking.

Good stay. Staff was friendly and helpful. Clean property. Great location. I wasn’t a fan of the breakfast, not enough variety, however, I would stay there again.

The staff were very accommodating

.

The room was clean and when I needed more towels or blankets they were

The breakfast was terrible, not fresh, the sausage looked under cooked.

Great place to stay for a week. Nice room, friendly staff and convenient location.

Parking I don’t drive but the ones who I rode with had plenty choose from, parking area and hotel behind some businesses not an ideal place but works. Staff very friendly and helpful no airport shuttle find Uber or taxi to airport or train station

Yes

Close to our event and the interstate. Hot water had to be requested on Sunday night, commode tank in room had issues filling.

Love the well lit parking lot. Hotel is always clean, I stay there probably 20 nights a year