Garner Hotel La Porte Bay Area by IHG

Good place to stay.

Clean

Dayshift employee gave out my room number to another guest before I ever checked in. Knowing an employee would give out

Rooms were clean and quiet. Staff was very friendly and helpful.

Staff was amazing, very polite and helpful! Rooms were very clean and comfortable Advertised they had a pool but when we got there the pull was actually no longer there, literally filled and sealed with concrete.

Amazing place to stay! Very clean

The room was a good size and met expectations. The front desk staff was kind and helpful with anything we asked. Location was Not enough pillows on the bed (3 for a double bed), no fitted sheet in the room for the sofa bed, the property was adequate but dated

The GFCI kept tripping in the bathroom rendering all plugs near the headboards useless. Ended up having to sleep on the sofa sleepper with my head at the foot of the bed for my CPAP. No cups to rinse mouth, take medicine, etc. We had 5 guests and only 4 pillows. Breakfast was super minimal. Our door didn’t even close properly. Won’t be coming back or recommending.

No body soap. TV wouldn’t work properly.

Very quiet and clean.

After 12:30 am we were told we must move to another room. We got know sleep because of the in&out of the room by maintenance people we moved to the 3rd floor where construction was being done no sheets. Just was satisfying at all.

The location was close to our destination. The breakfast was horrible. They served burnt ham and didn't replenish any items. They only had two types of juice and no water. Very disappointed and few items to choose from. McDonalds was close by, so we went to eat breakfast there. The hotel was under construction which we were not aware of and pool was closed. The staff mention that the website mentioned the pool closure which is not true. Our room was on the third floor where construction was so not clean at all. Unfortunately, I could not get a refund if not I would have not stayed there the night. The room I booked was a suite but no coffee maker in room. Will never book again.

There had recently been a water break. The hotel was filthy and everything smelled musty. Elevator was down for half the stay. First room was so awful we were going to leave but went ahead and took the third floor room they put us in because it was very late. Our room was avearge but there was majot construction going on in the hotel all around us. Would not stay here again.

WE came for the 1st family vacation ever! Large family 5 kids, dads military contract just ended so hes home for good! the kids loved being able to relax after the beach and have other kids and families in the hotel made breakfast convos so much fun. we were able to let our friends know our plans and they were put in room close to us which also made the trip just a bit better, the staff smiled and were so sweet to my kids who had never stayed in a hotel before and were a bit unsure and exausted. having a bath tub in the room also is the best thing to have with small kids cause that sand is no joke and we were able to HUGELY miminize sand. and to top of what my family has dubed the best vacation at breakfast the attendant saw all the tired parents and was so helpful and aware of what was needed My whole family was able to sit and enjoy a meal nothing ran out and nothing needed was out of reach. The staff here needs to know what simply doing thier jobs brings to the customers! back to school

The room was clean, but it was warm and stuffy when I arrived. I turned on the AC which worked well and sprayed some air freshner. Most of my time was spent away from the hotel and I didn't try the breakfast. The lobby was nice and clean. I didn't need housekeeping services after the first night, but on day two I requested the trash be emptied and for more towels. When I returned that evening, it had not been done and after requesting it one day three, I got the same results. the lady at the front desk was very helpful and took care of meeting my needs.

See above. Commented on wrong section!

Room was in bad shape, floor damage near window, waterfall off the roof by my window, sink sprayed water sideways, first room smelled of smoke and it was the only handicap room..., electrical buzzing coming from outlet next to bed, microwave plug had to be put in just right to make connection, pillows were tiny and there were stains on the couch. Room 211 was smokey and 209 had all the issues listed above. Hot tub was not working for the rest of the season due to renovations.

Loved our stay

Friendly staff. Cleanliness. Breakfast was good. Close to restaurants. Beach nearby. Whirlpool tub was great.

Hotel was ok. They were remodeling when I was there so the hotel smelled of paint. My room had a weird smell.

Clean and nice friendly maids and counter people.

This location is currently going through renovation. The ice machines not always working.

Bedbugs, nasty

Clean room

There could be a couple updates but overall it was beautiful.

Stayed one night. Staff was friendly and helpful, room was huge and comfortable, breakfast was good. Property was clean and well kept. Ice machine didn't work but eh, small problem. Great stay.

Great place broken lamps but all around good

Excellent staff. Check in ends at midnight. I called as we were still on the road and will not get there until way past midnight. They accomodated us and took that worry out of me and my family not having a place for the night after a long trip.

All good

Arrived to the property, was told that they were working on the hot water. The hot water should be restored by nighttime, no hot water still. Called downstairs and the manager stated that maintenance forgot to turn the water temperature back up that they would return to fix the problem. Woke up the next morning still no hot water. The hotel worker asked if the previous worker had offered to change rooms and he did not. The new worker did let me switch rooms so that I could shower and rest. So not the best first experience.

Everything was good

The front desk staff is amazing! The rooms are very spacious and very clean. I will definitely stay at this location every time we visit Houston and surroundings.

Very helpful and friendly staff very accommodating and has a wonderful stay

Very dirty, had mold in one room, got moved to another room with dog poop stuck in the floor. But Management was amazing!

My complaint is around the pillows. The pillows provided at

The facility does not have a running water in the hotel. They still check in without telling us. Noting Bead bead to bead

Nice hotel, nice staff, biggest problem is they control the AC from the office. I work outside all day to come to the room to find it sitting at 75 degrees while it’s set at 68. Isn’t a huge deal but kind of sucks when you been outside all day and now you have to wait for your room to cool down so that you can cool down.

Hotel was clean and smelled good. Elevator wasn’t working so we had to walk up to the third floor with our kids and all our stuff. Other than that everything was good. Not much room in the dining area for breakfast but food was good.

the

The staff was excellent. The breakfast was very good, we enjoyed it. The linens were excellent. It was easy access in and out of the hotel. The elevator was broken, the stairs we had to take smelt very bad. The room also smelled of smoke and I had reserved a non-smoking room. The tub did have some mildew in the caulking.

I loved how accompanied the staff was. It made our stay incredible. Breakfast was always delicious, thank the staff for all they do. N/A

El elevador nonestaba trabajando y sabiendo que era un fin de semana festivo que iba aver gente

Nothing

I stayed 2 nights and after night one they cleaned my room and items were taken. Two of the three items were returned.

Spacious, clean, friendly staff. We even extended our stay we enjoyed it so much!!

Good breakfast Was sad the pool was closed the whole time. Staff was super friendly

Amazing area to stay in. Our room was clean and cozy. The hotel was quiet and peaceful. The breakfast wasn't the best.

Very friendly staff, Room is clean & spacious! Breakfast is good!

Great place to visit

the man at the front desk was kind the property was dated but clean except the smell of dog

This hotel was pathetic. We had zero hot water for the shower or bath, while laying in bed. A large spider went running across the bed. The carpet had worn all the way down to the actual backing of the carpet. I have requested that a manager give me a call pertaining to the stay and I have not received one yet

very large rooms. I was really surprised by the size. I wasnt expecting the facilites i was getting in temrs of Pool, bedding in room items. I was really surpirsed in a great way. Lobby was little less welcoming. not mandatory , but the ppol could have towels and the some of the panels in the pool area were broken like the timer for the bubble pool.

We got upgraded and the room was big and the bed was super comfy.

Cleanliness and staff were very good. Only thing is the breakfast could be a lot better and pillows could be better as well. Overall not too bad

Understaffed and the ones there huddled in back room behind office. Sketchy. Old and dilapidated. Facilities were in disrepair. It was run down for sure and probably on the brink of closure.

Water pressure was low. Beds are nice and comfy but hotel needs to be updated.

In the middle of everywhere I needed to be

We started to walk to our room and the hallway smelled like pee . The room smelled misty .

The check in was quick and easy and the staff was super friendly!

air conditioning in room did not work but was resolved by moving me to another room. breakfast was cold right out of the heating containers

The first room that we had the blinds didn’t work so they gave us a different room and the ac was making noises. We had housekeeping only one day. In our last night we had very loud people next door. I call the front desk twice but no one went to the second floor to check what was going on. Very disappointed. Very expensive.

Didn’t complain about the ac- cause with 6 kids i don’t want to repack and unpack again

Room smelled bad. Breakfast was terrible. Coffee was ice cold.

Bathrooms were very outdated and shower/tub was almost non operational. Rooms were stale and carpets were not very clean. Even the closet had a broken pole for hanging clothes. Breakfast was limited and not appealing. The rooms were spacious and did have a fridge, so that was nice. The biggest issue is our room keys didn’t work on the second day, and we had to wait in line behind others with the same issue. Somehow, another person’s keys worked on OUR room, but luckily they quickly realized it was the wrong room. Not overly safe feeling…

Nice hotel with a well decorated lobby. Looks like it was remodeled recently. Rooms are spacious with plenty of seating unlike other hotels that provide one desk chair in a room for four.

Overall our stay was fine. The only problem we had was that the pool water was green with things floating in it. The kids wanted to swim but we refuse to let them get in.

When we arrived later in the day to finally check in the staff was much more helpful however, the cars that were underneath the awning for guest check-in stayed there all afternoon and night and didn’t allow access easy for customers to park and move luggage without getting wet. The first employee we encounter did not make a good first. Impression.

We loved it

Everything was great, the room was spacious and very clean. Comfortable bed. Staff cleaned my room. Only problem our toilet got stopped up but the staff was nice and gave me a plunger I greatly appreciate it. Need more items to choose for breakfast it was ok could be better. Overall had a great stay will return.

Not a great experience and don't know who to blame, Hotels.com let me book a room at a hotel that has no power due to the hurricane. It has been 3 days since the hurricane and I'm wondering how it was even allowed to book the room? So instead my family and I had to stay in a hot house with no electricity because it was too late to try and find a room. Very very poor and now I don't trust the app.

We arrived at 11AM & asked if we could check in early. We were told room not ready & told it would be ready at 1:30 or 2:00. Returned at 1:30 - not ready. Returned at 2:30 & and was told it was ready and would have to pay $25 fee for early check- in. I was told we could not check in unless I paid the $25. We waited in front until 2:58 when he told me we could now check in.

AMENITYS WERE UNAVAILABLE TO OTHER GUEST.

Nice stay for family. The room spacious for 4 members family.

Bad service dirty rooms closed pool!

Pool was closed for the most part and our rooms were on the 1st floor they smelled bad!! Breakfast was good just not enough waffle mix

I will not stay ever again

Clean Hotel

Everything was pretty great. The only downside was the room I was in smelled like dog pee. It wasn't super strong, but having four dogs of my own at home, I know the smell pretty well. But all of the people were super nice, the bed was super comfortable, And the shower was clean with pretty decent water pressure.

The staff were very friendly and nice . I was only disappointed in my room. The room I received did not appear clean. There were spots on the floor and water leakage marks on the ceiling. I had chosen this hotel based on all the positive reviews. They are so misleading.

Good service

The stay was comfortable and clean its what you expect it to be. The pool are needed more attention as it felt dirty.

Needs updates

Worse hotel ever, as soon as we entered our room it smell like dogs had being living there, there was a roach in one corner of the room and also dog food on another part of room. Looked like they didn’t clean the room before we came in. We went down stairs and the attitude of the lady was so rude with an attitude. We ask her to have some one to go and clean it while we went to get something to eat because there was no way we were eating in that room. When we came back the dog food was still there and the roach. We went down again to speak to them and she said that they had clean it but they probably forgot to clean that up. This is not acceptable I told her. With an attitude she send one to vacuum the room. She never asked us if we wanted to change rooms like she didn’t care. I will never stay there again. Worse experience ever!!! Thank god it was just two days that we stayed there. I do not recommended to anyone!!!

Everything good

Bathtub cracked. Not enough toilet paper. Less than a roll then had to get dressed again and go downstairs to ask for another roll for a one week stay. Bought some at the grocery store.

Hotel was clean and staff was helpful. My company would be someone pulled fire alarm Thursday night about 11:15pm and the workout room equipment needs repair

Property had been closed for two weeks due to a storm. We were the only guests in house. The facility was sparkling clean, and the staff were great. The only downside was that because they only reopened 2 hours before we arrived, the pool did not have time to reheat, there was no fruit, milk or yogurt for the breakfast bar and both the internet and the elevator were still out and needing to be reset. None of this really impacted our stay though. We would gladly stay there again. The price was reasonable for what we got, and the staff were accommodating. And they have bowls full of the most amazing key-lime candy mints :)

The room was spacious, however there was hair in the bathtub, hair around the sink. The floors were not vacuumed, and smelled horrible! The rooms are outdated and needs updating. We booked double rooms and one room came with one towel, when asking for more towels they asked for used ones first. We never had them to give back. The outside hasn’t been mowed, very dirty property. My husband spotted a silver fish in the bathtub! Disgusting! Outside trash overflowing! I’m highly disappointed. Money wasted.

Stay was good, room was not that clean.

The hotel was decent and in order.

Rented this place because it was the only place that had a HOT TUB but it was COLD. THEYsaid it was not pool season yet. It's 86 outside and humid. Please turn the heater on. They are switching me to a room with a jacuzzi tub in the room YAY 4 ME

Clean and great service

The hotel is older, but it is very tidy and clean. The staff was kind, and even though we were in the breakfast area a little late we were not made to feel rushed. The attendant even asked if we were going to get anything else before beginning to put the food away! We've stayed here several times over the years, mostly for 1- 2 night stays, and it has always been enjoyable. Our only hiccups this time were that the toilet stopped up, and the plunger kept coming off of the handle. Also, there was no rod on one of the toilet paper dispensers. So the roll kept falling off. Other than that, the stay was pleasant.

The water pressure was really low and no hot water

Clean , rooms exactly as described. Safe area as it’s more industrial than other locations. Staff was super nice and accommodating.

Customer service is great

I was there for work, and the hotel was with in rock throwing distance from my work site.

Great

Only negative issue was that i didn't get clean towels for two days and had to carry the bundle of dirty towels to the front desk and exchange for clean ones

Cosmetics around the hotel needed to be addressed. Seam from sheetrock to elevator was done poorly. An area that mostly everyone would come past. Couch had what looked to be a cigarette burn on it when I checked. Reported it asap so I didn't get dinged for it.

But it was quiet

Is perfect

Great stay

.

Nice remodel, breakfast was nice. Overall nice changes and comfortable yet affordable.

cleaner missed tow days of 4 night stay. needed tech man for tv and phone. all inall very good stay

Just a quick overnight stay. Room floors could have been cleaner and bed was very firm. Otherwise it was a nice hotel. Really good breakfast and good service.

Was not given towels or a blanket or toilet paper when asked for some.

Sleeping difficult due to noisy neighbors and lots of kids running halls. A/C unit was noisy and shut off and on all night - no way to set fan on so it would block noises. TV went out morn of 3rd day. Was near 7 pm (and second request) to get it checked. Offered a room change, but was too late and we were too tired to mess with moving to another room. Left next am.

Breakfast didn't have a variety of items.

These are the nicest people I have ever encountered at a hotel in 53 years. I'm so impressed.

as is

I booked our rooms on hotel.com and saw their pictures and prices. When we arrived it was better then the pictures. It was very clean and organized and the clerks were very friendly. We had a great stay and will be back. The clerks are very honest. When I checked in I left my credit card on the counter. The clerk called our room and told me I had left it laying on the counter. He was a very professional and honest employee which is hard to find now a days.

This property was close to the freeway, but far enough from the freeway did not hear any of his noise.

It’s confortable hotel. Closing to the beach and good breakfast .

nice

- continental breakfast didn’t have enough food out (seemed understaffed) - flooring in room was wavy on one side of the bed (seemed hollow under the carpet). - exterior door key access points to building not working

Staff were always friendly and helpful.

Very clean. Everyone was friendly. Breakfast changed daily and was well serviced. Only thing that didn't work in our room was the vent fan. It was very very loud and we were unable to use it with which a family all staying together would of been nice lol.

Additionally, our shower water was luke warm. Sink water was nice and hot though. There was also a hair in my eggs. We will never be returning to another Choice Hotel and especially to Comfort Inn La Porte.