ASPEN GRAND HOTEL

Exceptional

The smell in the room was bad

The smell in the room was bad

The carpet needs to be replaced, the odor coming off of it it’s not pleasant.

Bad

The fact that I was basically kicked out of the hotel all because I had a Ada registered seizure alert dog they said that they do not accept pets even though clearly they have a placard at the front desk that says except Ada registered pets. I explained to them that I was in town for a funeral and that I did not have a car with me and I didn't have any family anywhere near me at the moment and I was told that it's too bad even though before I even arrived at the hotel I made sure to call and make sure that they would accept my dog who like I said is a ADA seizure alert dog because I have epilepsy and I was told they would most definitely accept her just to be told upon my arrival that they did not accept Ada animals because there was a gentleman in the hotel that paid for his room on a yearly basis and he's allergic to dogs therefore they basically kicked me out of the hotel even knowing the circumstances that I did not have a car my husband was offshore I had no way to get around and I didn't even know where I was really to be honest cuz I'm not from there they did not care for nothing they told me to get my stuff out of the room and I could keep it downstairs for no longer than an hour and then I had to remove off property I asked the lady at the front desk about another hotel in the area and she told me that there was one about half a mile up the road well I cannot be in extreme heat due to the medication that I'm on I told her that and she said oh it's okay you can just go on and walk us not that far even though I had a lot of stuff with me.

The fact that I was basically kicked out of the hotel all because I had a Ada registered seizure alert dog they said that they do not accept pets even though clearly they have a placard at the front desk that says except Ada registered pets. I explained to them that I was in town for a funeral and that I did not have a car with me and I didn't have any family anywhere near me at the moment and I was told that it's too bad even though before I even arrived at the hotel I made sure to call and make sure that they would accept my dog who like I said is a ADA seizure alert dog because I have epilepsy and I was told they would most definitely accept her just to be told upon my arrival that they did not accept Ada animals because there was a gentleman in the hotel that paid for his room on a yearly basis and he's allergic to dogs therefore they basically kicked me out of the hotel even knowing the circumstances that I did not have a car my husband was offshore I had no way to get around and I didn't even know where I was really to be honest cuz I'm not from there they did not care for nothing they told me to get my stuff out of the room and I could keep it downstairs for no longer than an hour and then I had to remove off property I asked the lady at the front desk about another hotel in the area and she told me that there was one about half a mile up the road well I cannot be in extreme heat due to the medication that I'm on I told her that and she said oh it's okay you can just go on and walk us not that far even though I had a lot of stuff with me.

Anyone cleaning up rooms?We had a cigarette butt left in one of the draws

Exceptional

Cleaning lady was nice. Cleaned a room and found me a clean washcloth..yes there were no clean linens or washcloths in the whole hotel Room had mold on curtains..first room thy put me in had blood on bedspread and body matter on toilet..second room i found a phone on the bed...no they didn't clean room..sink had black substance and there was mold /mildew on wall windows and curtains...I heard the cleaning lady argue that there were no cleaning supplies..she bought fabuloso..this place shouldn't be online..manager told me they don't give refunds.so i stayed..this place should be removed from this site..if you stay here you will be sharing DNA from past guests.

Cleaning lady was nice. Cleaned a room and found me a clean washcloth..yes there were no clean linens or washcloths in the whole hotel Room had mold on curtains..first room thy put me in had blood on bedspread and body matter on toilet..second room i found a phone on the bed...no they didn't clean room..sink had black substance and there was mold /mildew on wall windows and curtains...I heard the cleaning lady argue that there were no cleaning supplies..she bought fabuloso..this place shouldn't be online..manager told me they don't give refunds.so i stayed..this place should be removed from this site..if you stay here you will be sharing DNA from past guests.

Disappointing

.

Exceptional

Price was great, location was close to the family Beach. Keurig in the room, but no pods. Laundry machines available, but nowhere to buy soap. It was a nice spacious room at a great price.

My daughter has a service the dog weighs 5lbs. I called ahead to see if we could still check in and use reservation. I was told yes so we drive 12 hours to hotel to be met with a hateful attendant who said we could not stay i explained about dog she said she knew but we couldn't stay there. I asked why they didn't call me during my 12 hour drive. She just said no you can't stay here. I am in stage 4 renal failure and on dialysis and needed treatment that night. My daughter was upset because she thought it was her fault and I told my daughter it wasn't because they knew we were coming saw us in parking lot and still had hateful attitudes rude behavior and discriminated against the disabled. Never never stay at this horrible place. Everything was bad hateful attitudes and discrimination against the disabled

Disappointing

My daughter has a service the dog weighs 5lbs. I called ahead to see if we could still check in and use reservation. I was told yes so we drive 12 hours to hotel to be met with a hateful attendant who said we could not stay i explained about dog she said she knew but we couldn't stay there. I asked why they didn't call me during my 12 hour drive. She just said no you can't stay here. I am in stage 4 renal failure and on dialysis and needed treatment that night. My daughter was upset because she thought it was her fault and I told my daughter it wasn't because they knew we were coming saw us in parking lot and still had hateful attitudes rude behavior and discriminated against the disabled. Never never stay at this horrible place. Everything was bad hateful attitudes and discrimination against the disabled

Worst place I've ever stayed in my life

Sam and his team are doing an excellent job of making this property. One of the top in the Baytown Laporte region.

My reservation was canceled. They tried to put me in another room but it was extremely hot. Also I was told they have a hard time with house keeping

Bad

Not clean , too hot in side , towels old and dirty Location, staff.Yaz name .

A/C was cold Freezer was frozen, no coffee cups in room and only one coffee pod

Freezer was frozen, no coffee cups in room and only one coffee pod

Ample parking and quiet location.

I booked a room for 3 nights to plan for my dad’s funeral and night 1 I was bitten by bed bugs and have pics and videos. I told the staff and they act like they didn’t have any other available rooms and would have housekeeping change out bedding and deep clean. I came back to my room that evening and housekeeping did not change bedding, just made up the bed!!! I told the front desk and they moved me to a new room where the air didn’t work! I came in town under stress and became more stressed due to poor conditions. I was not given any assistance as far as refunding or discount for the nights I paid for so I had to stick it out for one more day and came home a day early. Very disappointed!!

Bad

You get what you pay for The whole second floor smelled of marijuana. The bathtub didn’t drain properly so it ended up pooling up. there was a roach in bathroom elevators didn’t work and AC on main forest didn’t work only in the rooms. Did they work?

I didnt like being on the 3rd floor and the elevators not working at all, making us drag suitcases up and down flights of stairs to drop off. There was ice only on the 4th floor nowhere else. Couldnt get linen for almost a whole day. Linens were stained and some dirty. Our Room was not clean as we found all sorts of items from the previous stayers.

After the first day, we assumed housekeeping would come but was told they go every two days, we had to bring our towels down to get washed & was told we would be getting more in the night time. When we got back we were told there were no towels and they weren’t sure when they’d be ready. (Only 10 cars outside the hotel -not busy) The first night I went to retrieve ice and realized the 4th floor was completely out, so I walked down to the third where I saw a sign saying ice machine only works on 4th floor, I peeped the washer and dryer right next to the ice machine and saw that they were unplugged so I plugged them in to see if they worked so we could use them to wash our towels but no luck. Went down to the second floor when I saw the washer and dryer out of order signs and no ice maker. Down to the first floor with an ice machine that says it only works on the 4th floor. I was exhausted and hot here, luckily we stayed away for our two day trip.

Elevator didn't work, remote for me the tv didn't work, breakfast had bugs flying around.

The elevator was not working. The carpets need to be cleaned/replaced. The a/c didn’t work in the fitness center. The free breakfast was cereal and fresh fruit. The staff was friendly and did their best, but I’m pretty sure we were the only guests in the hotel. The rooms are big and the king bed was nice and roomy.

Elevator not working. No change machine for the laundry and staff would not sell quarters to us. On website it said breakfast included but their version of breakfast is a couple bananas and some apples.

When first walking in you could smell how musty it was probably old building. Towels were stained and looked very dirty.

"Breakfast" was just a bowl of apples. Elevator was broken and we had a 3rd floor room. I had to bring ALLLLLL the bedding to the front desk because it was filthy(pictured). Staff acted like i was inconvenience them. Had to come all the way back down and up AGAIN because tbey didn't give me pillowcases. Comforter under soiled duvet was torn to shreds. Room was musty, shower head was janky.

We had to leave the hotel! Room was dirty and smelled nasty! Sheets were dirty and when I asked to bring clean sheets and pillow cases, the pillows were yellow with stains! We grabbed our bags and left after 10 minutes

It's was very nice and safe

Its a good place to stay. I lived it

I was happy that i stayed at such a wonderful hotel. Great place

Staff was wonderful , and so was my stay

Hallway carpet, Floor carpet was so dirty, probably they don't shampoo it once in 6 months. No elevator was working. Only one small and one midium towel was (total two towel) provided. Found some hair in the washroom floor. Window was never cleaned, lots of mud was observed.

AC struggled to keep the room cool. Carpet had not been vacuumed in a while. The black out blinds did not cover the entire window so the room was bright at night. No Kleenex, no coffee for the keurig and only 1 light worked in the bathroom.Free breakfast consisted of oranges, apples and bananas. Plus the elevator was out. Really unhappy with our experience. We won’t be back.

At check in clerk said breakfast was from 6 to 9:30. Only had limited coffee, oranges and apples. No coffee in the rooms. Property inside was dirty, not vacuumed. Windows filmed over. Bedspread stained. Elevators were out. Lobby, breakfast area and halls were hot. Would not stay here again even if it was free!!!

Advertised with free breakfast including a sign behind the front desk of free breakfast buffet, no breakfast. Elevators were out of order so they forced me to carry my bags up the stairs to the 4th floor. I requested a non smoking room and the room reeked of cigarette smoke. Stains all over the carpet and bed sheets. I called to complain, and the woman tried to put me in the room directly across the hall. That room also had stains everywhere and the lights were all flickering like it was straight out of a horror movie. I walked out. DO NOT STAY AT THIS HOTEL!!!!!

Upon getting my key card, I noticed the elevator was out of order and told the lady at the desk that I have a heart condition so if she could please not have me walk up so many flights of stairs. She disregarded that and put me on the 5th floor. We get to the 5th floor open the door and the room was very much not cleaned. Trash everywhere, dirty towels in the bathroom, sheets and covers all over the place. I go back down after taking pics and videos. Show her what the room looked like. She gives me a different room on the 3rd floor. I have a party of 3 she gave me 1 face towel 2 hand towels and 2 body towels. The stair case was filthy and the next room she gave us wasn't clean either. Stains in the sheets and covers, tub had a ring around it. Towels had stains as well. I would never recommend this hotel to not even to my worst enemy -50 out 10

Parking good. Breakfast is awful

Hotel didn’t have the amenities mention n breakfast was very light. Room was decent n location is k by t freeway.

I booked this stay through Expedia and had to check out early due to severe sanitation and safety issues. Safety Hazards: The laundry room has standing water on the floor and a disconnected dryer vent, which is a significant fire risk. The elevator was also out of service. Sanitation: The room was completely uncleaned upon arrival. I found hair in the tub and food splatters in the microwave/fridge. I had to scrub the surfaces myself just to make it habitable for my young child. Hostile Management: When I requested a refund for these documented issues, the owner was unprofessional and hostile, stating "you get what you pay for" rather than addressing the health and safety violations. This property is poorly maintained and potentially dangerous. Avoid this hotel if you value cleanliness or safety.

Room was dirty sheets were dirty

I would rate Aspen Grand a big fat zero if I could. Upon arrival I realized the hotel was filthy the second I stepped in the lobby. The girl at the front desk was polite, and that’s probably the only good thing I can say about the place. They tried to put us (including my 86 year old grandfather) on the fourth floor which wouldn’t have been an issue, except the elevator was out of service. After some arguing, one of the cleaning staff members informed the attendant that they just finished cleaning a room on the first floor we could have. Except that room wasn’t clean, we realized when we got inside. There was chewed gum in the bathtub, dirt on the bathroom floor, etc. The next morning, we checked out the “breakfast”. There was no coffee. Just milk and two cereal choices. When we asked the man at the counter, he LITERALLY shrugged his shoulders and said “this is what you get for the price”. Maybe Expedia should do a better job vetting places before they advertise them. This place was an absolute dump. Do not come here.

Overall decent value. The elevator is out and my room was on the 4th floor, so that was annpying but not a deal breaker. The breakfast was pretty dismal, but that's expected. The room had some stains on the floor, smelled like smoke even though it was non smoking, and there was old socks behind the night stand. The beds were comfy and the sheets and pillows were nice and clean

Elevator was not working. The lady at the counter twice was not there & took a while to come. The bed sheets were filthy as well as the walls; and carpet.

The hotel room was very nice and very spacious. Beds were comfy. Cons: We were put on the 4th floor and the elevators were not working. The hallways and lobby area were extremely hot & muggy. Front desk attendant was not friendly; even my son said something about the way he spoke to me. The breakfast was very limited. The only hot item was waffles.

Hot rooms

Elevator was out and room was dirty and no hot water

Was given 4th floor room but elevator was out of order so had to leave. While in lobby a lady went that she had no hot water that morning and they switched rooms and now she had not cold water

Only for 1 change of sheets throughout the whole stay. Bathroom was dirty every time we stay here. Found condoms in the room in various places.

Do not waste your money. The hotel is located in a sketchy area. It seems like they only clean the lobby every day. The hallways are not vacuumed, and neither is the room. Brown stains on towels. On the bed, only sheets and a cover, but no comforter or blanket. I spent several nights in that place, and not once did anyone come to vacuum the hallways, the room, or change the towels—noise in the middle of the night, banging in the hallway, drunks and junkies. The elevator is not working. Food - the pictures (on Google Map) are a scam (no eggs, meat, or potatoes/hash brown). They serve only a continental breakfast. Whoever gave them 5 stars and a positive review has no common sense or has very low standards. They do not deserve even 1 star. I am sorry, but the 4.5 stars on the Google review summary are completely out of reality.

Place was junk. Elevator doesn't work. Water heater didn't work even though they said the heaters were brand new and tney only have 1 Elevator. When asking for the manager O was told the manager is not available till Saturday. I would recommend first never stay at this Hotel and Second never use expedia. After I even bought the trip insurance I am being stuck with a bill for 7 days instead of only the 2 nights I stayed. Noone between expedia and definitely the hotel speaks any english.

as soon as we walked in we noticed the sheets were full of hair and had random stains. the floor was dirty, the toilet was leaking and the towel racks had visible crust on them. broken elevator and the stairs were filthy. front desk was nice though

felt as though it was just opened , NICE

100 % satisfied

First night the key card wouldn’t work. Elevators didn’t work so you had to use the stairs which were absolutely horrible. There was no comforter on the bed, the room was completely dirty. The bathroom room was dirty as well there were no towel. The one towel that was hanging up on the tank had blood all over it. The whole hotel was just dirty. The only good thing about the room was how comfortable the bed was. I will never come back here again.

When I got to the hotel they informed me that they didn’t have any rooms available so I couldn’t stay there.

The elevator was out of service and had me on 4th floor kept telling me they would move me but never did because room was still dirty because they had no housekeepers for the 4 nights I've been there bad experience 👎

The room was not properly cleaned. The sheets had visible stains, as if they had not been changed, and the carpet had not been vacuumed. One of the two chairs in the room was completely broken. Housekeeping was essentially nonexistent—no one serviced the room during the entire three days of my stay.

We get there the elevator didn’t work, the hot water wasn’t working, there was old food left in the fridge from the person before. The breakfast way okay didn’t have much to choose from. The ac worked really good.

I love this hotel! Spotless and great service

Perfect

Amazing hotel and employees

Rooms weren't clean the floors were nasty beds didn't really look clean. Faucet leaked and splattered everywhere. Bathroom door was all broke at the bottom. There was a pill on the floor when we walked in. Only one towel in a two queen bed room. They didn't even have anymore when I went to get some from the main desk

Decided not to stay after finding out elevator wasn’t working and only available room was up on the third floor definitely not convenient for a 78 year old to have to carry luggage 3 flight of stairs. Also the place smelled bad and floors were dirty.

Great size for the price....will definitely be back!

The room was nice, spacious and clean. Check-in and out was easy. Mostly disappointed about the breakfast.

Elevator not working. Laundry machines not working. Breakfast doesn't include any protein with very minimal items.

In the description of the room, while booking, it was mentioned that there would be free breakfast in the morning. They did provide breakfast. However, there was no protein like eggs, chicken, sausages etc. which would normally be included in any breakfast.

It’s a very nice hotel in a very convenient location.

Clean room, good breakfast, cozy. I haven’t ever had a problem when staying here.

Really nice and easy check in / check out

Elevator didn't work ice machine didn't work laundry didn't work. The room was fine

Tv wasn’t working right. Roof was leaking and After using my debit card and handing her my id. Few hours after my card was used to purchase a gift card. Thank god my bank blocked that purchase and called me ..So I will never and I mean ever stay there again.

Our stay was comfortable. The hotel was pretty old and carpet was dirty. The hotel was very accommodating and the price was reasonable. The statement of the “15 Pool” was very misleading… we weren’t sure if they had 15 pools or if the pool was 15 feet…

The biggest issue was the hot water. You had to turn on the water for +5 min for it to get hot. After that it was fantastic showers. The room was large and great. Location was convenient for everything we were doing that week.

The property looks abandoned

The property itself wasn't the issue it was the rooms.Every time I stay at a hotel I always check the sheets and that's exactly what I did and come to realize there were blood on my sheets and my friends on top of that the drain in our tub and bathroom sink was clogged up and when I got home I ended up having to go to the emergency room because I was lucky enough to get eaten up by bed bugs. 😡😡😡😡

Always peaceful and the staff is always amazing

We were very disappointed with our two night stay.The room had a wet,musty smell.The toilet wouldn't flush.Housekeeping never cleaned the room,emptied trash,made the bed,refilled coffee supplies or picked up the dirty towels and gave us clean ones.We had to go to the front desk and they gave us some clean ones.It was advertised to have several pools,including a swim up bar,and there was only one pool,very small,and very dirty and green.We did not even get in it.On a good note,the breakfasts were excellent in size and presentation and was fresh and hot.The mattress was very comfortable.Access to the hotel was easy and very close to the Interstate.I do not recommend this hotel and would never stay there again.Also,no ice as the machine was out of order.

Swimming pool was nasty and un swim able.

We enjoyed our stay at Aspen Hotel. When we got to the place, it was a (Holiday Inn) and the signage was being removed, which didn’t affect our stay. It was kind of misleading when they show “(15) Outdoors Pool” in the list of amenities. But there was only one pool and it was very small. The breakfast wasn’t so great, didn’t offer many options. The carpet was dirty but we can tell they tried their best to keep clean. Our rooms were very nice and comfortable, but we can hear people upstairs running around as we were on the second floor. Overall it was affordable and clean for our weekend getaway.

When we arrived in the hotel the receptionist was friendly, but we went back to asking for more towels ( because we are three) her attitude was rude. The pool was SO nasty the water was very dirty.

The hotel should not be open if it’s under construction

Nice, clerk was awesome friendly and breakfast was great

Hotel was clean and rooms were large and bed was comfortable. The downside was we could not adjust our ac and if was very hot in room and hallway. Breakfast was subpar. Also tv didn’t work until they came up and helped which made us late for our dinner reservation.