Courtyard Houston Kingwood

My stay was a quick turnaround but my room was clean, roomy, & comfy! Thank you!

Nice room. Clean. Good area. Food was expensive. Need free breakfast like other hotels. Mattress uncomfortable

Exceptional

Customer service was top tier No complaints

Very good

Exceptional

Friendly Staff. Nice size rooms. No free breakfast

Friendly Staff. Nice size rooms. No free breakfast

Cleanliness, friendly staff convenient location

Nice rooms Gym could have more equipment

Nice rooms Gym could have more equipment

clean

clean

Exceptional

Rooms were very clean. Staff was helpful too. Quiet hotel. We were pleased!

Location and accessibility The pillows were kind of flat.

Location and accessibility The pillows were kind of flat.

Exceptional

Location Room was a little noisy

Location Room was a little noisy

Excellent confition

It was fine for an over night trip. Staff was friendly and property was clean and convenient to our event. I was a little disappointed that coffee was not included in the breakfast area. Having to pay for Starbucks was a new one with this brand of hotel.

Location was great. The room was clean and comfortable.

Location was great. The room was clean and comfortable.

Fantastic location, clean, nice area, good places to eat and very clean and safe.

You hear EVERYTHING! Had ear plugs and a powerful wind tunnel fan and could hear so many doors slamming from all corners. No sleep was had.

Just a basic room.

We stayed here last year and it was such a nice hotel we decided to stay again this year for my husband’s work trip in the area. The pool, gym and in hotel restaurant - along with outside restaurants shopping and a nail salon within walking distance made this fun for me while he was working. The property is well maintained, the have security in the lot outside and the staff is very friendly and helpful.

Very nice and helpful housekeeping staff!!

Given a handicapped room. Because we used Expedia? No breakfast available.

The coffee served in the room was pathetic - don't understand they can even call that coffee! Does not even compare to weak tea. If they are paying for that coffee and tea service it is a waste of money! The bar is closed in the evening!

They have balcony rooms

Clean

The staff was courteous and helpful and check-in was a breeze! Room was very clean. Bed and pillows were only about 3 stars, but hotel and staff are overall very nice!

The front desk staff and the Bistro staff were very friendly and customer focused. Breakfast option are limited compared to places that offer an "all you can eat" free breakfast, but the quality of the food was good. Everything we ate was very tasty. The ambiance of the hotel was great. The lobby has lots of sitting options and televisions so your small group can gather comfortably. It's clean and modern and comfy. The only issue I experienced was a squeaky bed. I think the bed sits on springs and every time I moved, my bed squeaked fairly loudly. Other than that, all was perfect!

Spotless room! Loved the scent that was used. Staff was very friendly and helpful. They made our stay memorable.

The room was very clean and the hotel crew was very courteous. Would recommend this hotel to everyone.

The room was clean and the whole property was comfortable with everything I needed for a short stay. Breakfast is not included, they don’t offer free breakfast buffet style. There is a ‘bistro’ where you order and pay for food and options are a bit limited.

The Hotel was clean and the front desk receptionist was very friendly. The only thing that was not good was the breakfast. Bought a cup of coffee, 1 bowl of oat meal and 1 egg and ham biscuit for $30.00. I guess this hotel is for rich people.

Room was clean, bed was comfortable, Asst Mgr Everett was very polite, helpful & knowlegable. The location of the property was very convenient. Close to the freeway, restaurants & gas station.

Staff is extremely nice and helpful. They always greet you when you walk in and help with any requests or needs. I have stayed here several times in the last couple of years. Rooms have always been clean and comfortable.

I don’t like it the charge for the parking, stay in Dallas and Austin these hotels have free breakfast

Nice and clean

clean friendly staff spacious room with fridge & microwave starbucks coffee

Clean and no surprises.

Very clean property.

Have stayed there several times because I can count on it be very nice.

My girlfriend and I were eaten alive by bed bugs

Helpful, courteous staff; newly renovated, clean.

Great property. Check in staff could’ve been a bit more polite when having trouble finding the reservations.

Breakfast was great

Walking distance to restaurants. Easy on and off to freeway.

Stay here

Newly renovated, clean, staff is friendly and helpful.

Very quiet

Very quiet place, comfortable and convenient for my son and me. The only issue that I did not like was the internet which had a poor connectivity and slow download of data.

Staff was very helpful and courteous. The hot tub was a very nice way to relax at the end of a busy day. Rooms were clean and comfortable.

Everything was perfect, except the AC unit. It was almost unbearable to sleep with the loud noise it was making in our room.

Very comfortable, quiet and safe. I did have breakfast one morning that was very good and an excellent cocktail one evening.

Pool was closed, breakfast was overpriced and dry. Got an avocado toast. The avocado was brown and dry

The a/c in the room we got was not working properly. We got downgraded to a smaller room, hotel compensated us with a breakfast voucher.

We were in town for the rodeo and unfortunately our vehicle was broken into. Thankfully, Jackie made our stay very comfortable. Thanks Jackie!!🙂

Great property

The staff was incredibly friendly and accommodating. Our room was an accessable room and very clean. The bed was uncomfortable, though, and could.use replacing.

The room was great! Just they need to replace the a/c unit. They said the property was under remodeling. Pool n spa was closed. That was part of reason of picking the hotel. Not a horrible experience but not what I expected.

Clean, comfortable and close to airports

Other guests being extremely loud in the halls of the floors.

Clean and nice amenities

Super friendly staff super nice hotel

Nice, well maintained. Feel safe

Front desk was kind and helpful. Great stay.

GREAT!!!

Great work

Staff helpful and just lovely!

They must be more careful with the change of towel every single day

Excellent place to stay. Great customer service.

This was a staycation we had planned for my better half. I reserved the balcony room because she has always wanted to stay in one of these rooms. I reserved the room put in my info gave cc info. When we arrived at 3;05 the lady checking us in told us that our check in wasn't until 4:00 pm. Regardless of the fact that my itinerary clearly says 3 and I know that is the check in time at this hotel due the fact I have stayed here before multiple times. The very first thing I said to her was I reserved a balcony room suite and I want to make sure I have the room I reserved. She said oh yes your reservation is here and you have the room we just have a titanium member in that room and they decided to do a 4 pm checkout. We went and sat by the pool to wait for our room. She then informed us about 30-45 minutes later that the guest who had stayed in the room the night before decided to stay another day so we would not get the room I had reserved and paid for. Instead she downgraded us to a horrible room that we did not want. This truly ruined our experience. We staycation often and by far this was the worst experience we have ever had. I felt embarrassed, humiliated, insulted and discriminated against all at the same time.

Booked this last minute so didn’t know what to expect. Sadie greeted us and got us checked in and off to our room quickly. Room was great, very clean, comfy bed. We could not get WiFi to work so Sadie came to our room to check things out. Very much appreciate Sadie’s customer service attitude!

Clean and safe hotel. Staff did not address unnecessarily loud guests late at night and their bistro was run by employees with very low customer service skills. How long should a customer wait at the counter to purchase their breakfast and not even get acknowledged “we will be with you in a moment”. It is understandable when a business is busy. It is not acceptable to be ignored and not even acknowledged. We left the hotel to find something to eat. Poor Bistro management and terrible customer service skills from their employee

No one ever came and cleaned our room or emptied the trash cams for the two days we were there. Also, upon inspection of the room when we got there, the bathroom door stopper was faulty, and the cabinet door to the fridge/mirowave was off the hinge.

😍

The sink stopper didn't work. But everything else was great!

No morning coffee or continental breakfast. They do have a little bar and grill but it is pricy.

The next morning I needed to use their computer and printer for business and their internet was out. It ended up being out for 5 of the 6 days I was there. Then their machines went down that program your room card. On day 2, my card stopped working. They couldn't fix it. Everytime I left, they had to escort me to my room. 3rd night, while waiting to get an escort or my key fixed a gentleman wanted into a room he was NOT on the reservation. One guy followed protocol (and safety) and was not going to let him up. Another guy, because he escorted him up the day before said, 'its OK, I've taken him up yesterday.' The one still didn't want to do it... which is the way it should be. How do they know the person on the reservation wanted him back up there? How do they know they didn't get into a fight earlier? You just never know. I personally put anyone with me (except minors) name at front desk so they know it's ok for them to have a key. On the 5th night, we parked in front of the side door, just feet away from the bar and restaurant, and in full view of the camera and MY CAR WAS STOLEN! BEWARE!!!

Location

The tv antenna was broken. Ac unit in room rattles all night. No milk or cream for coffee in the morning and staff doesn’t tell you until after you order and pay.

I liked that it had a breakfast place right in the lobby!

The staff was very accommodating, nice and friendly place

Light bulbs not working.

Great property! Everything was wonderful.

I was visiting from out of town and the hotel was just a few minutes away from my Son and his family house

Nothing unique. Vent in bathroom inoperable; terrible internet service; no remote for television; noise from renovation. Staff not familiar with surrounding area and its amenities. Staff not allowed to assist guest in making reservations at local restaurants.

The staff at the property were very helpful and friendly!

Property was well maintained and convenient to Kingwood conveniences and event venue.

Very clean place to stay, would recommend, except the pool and hot tub wasnt heated (broken down)

Rooms are clean and there’s a great sports bar across the parking lot called The Draft.

Clean, roomy, very friendly staff. Parking easy and close to lots.

Super clean, great fitness facility

Did not like the expensive dining option, and the one morning we decided we would try it, the opening time was too late. Also annoying to have to ask for coffee pods every day, since no daily cleaning service. Did like the open area for sitting outside, very nice. And the room itself was great.

great place

Close to shopping an restaurants, staff was amazing!!

Friendly and welcoming staff.

I had a pretty good stay, clean and the staff pretty nice.

Very Accommodating Hotel

No free breakfast. Not the norm these days for this type of hotel. Will not use them again.

Check in was easy. The property and rooms are very well maintained. It was also quiet and surrounded by grocery stores, restaurants, and entertainment.

Nice room, friendly staff and easy check in process.

Property needs and update. One of our bathroom lights took three trips to fix. The bathroom needs updates. Snacks and other things next to the check-in desk should be better supplied.

We arrived early and expected just to check our luggage, but they had a room available and let us check in early. The front desk staff were really friendly and helpful. We used the pool and hot tub. Had an early flight the next day so went to bed early and the room/bed were super comfortable and quiet.

This property is nice With friendly staff

Great weekend. Loved the gym. Would have been better with a full time bartender but they did well. Very comfortable hotel

Staff was efficient and the place was clean.

This property has a MOST amazing staff and atmosphere! We arrived early and were given the option to check in early. The staff was so pleasant and helpful. The room was so clean and comfortable! I’d find excuses to stay here at any time! Thank you for making our stay so wonderful!!!

Professional staff greeted you

Everything was good. Nice staff. Convenient location. Very welcoming and comfortable.

One working elevator took forever. Room should have been cleaner. The corners had thick dust. Toilet did not flush well and was noisy for about 2 minutes after flushing. Cob webs on balcony. Stains on couch. Will stay elsewhere next time. Had to pay for parking in the regular parking lot but saw people parking there and walking to nearby businesses so it wasn’t very protected. Check in was good but must have been training a new person. Was not given any information about gum or restaurant so I left hotel to eat and workout elsewhere.

The Hotel was close to our family gathering it was also in close proximity to the airport and I was able to go to the stores, kroger, cracker barrel with no problem.

We have stayed at this property on three occasions and have been happy with each stay. Rooms are great and so was the staff. My only major complaint would be that the air conditioning unit was wall mounted and very loud.

Friendly staff, nice property

Great hotel. Convenient, clean and friendly staff