The Westin Irving Convention Center at Las Colinas

Nothing! It's always a wonderful stay.

Excelente

The space was very clean very nice very well kept. Valet staff was very helpful. Check-in was nice and easy.

i loved everything about my stay! i was immediately greeted with a smile from everyone i saw. the property was not only clean but it was beautiful!

Super comfortable bed, clean room, beautiful hotel.

Rooms were very nice and clean. Roof top pool was wonderful. Staff were very pleasant and helpful.

We stayed one night for a show at the Toyota Pavilion. Easy walking distance and lots of places to eat close by. Very nice hotel and services. We will stay again!

We loved our stay here! The room was nice and the location was perfect for our trip!

It would have been nice to know before hand it was going to cost over $60 for 2 buffets. Never saw that price posted anywhere. We looked afterwards to see where we had missed the outrageous price. Nowhere.

Definitely will return. Staff were amazing. It was pretty busy but they were still attentive. My room didn’t get as cool to my liking. They were out of extra small towels. Was only able to provide medium towels for bathing.

Great location, real nice hotel. Took my wife for our anniversary and stayed in the suite. 10/10. Look forward to staying here again.

Hotel as a whole super clean. And just beautiful. Staff was great. Went to their restaurant and server and bar tender were great. Location was great because we didn’t want to be in the busy downtown dallas are so we picked Irving. Close to a lot of good places to eat and places to chill. Loved the events nearby walking to the Toyota music factory area.

Beautiful property & staff was friendly and very helpful!

Absolutely perfect all the way around. My room was comfortable and clean and the staff was so nice. Everything was just amazing. I would recommend a 10 out of 10!

Got checked into a room and the toilet was clogged. Also ice machine on my floor was broken so had to go to another floor to get ice. Not what I expect if I'm paying $250 a night.

Very close to many amenities.

I called the front desk multiple times to have toilet paper delivered to room. I first called room service and the employee said they would bring some by and nothing ever came. I went down to the front desk to talk to the gentleman covering the front desk and he said that he would get some sent up to room and nothing ever came. I had my two daughters and wife staying at the hotel and thank goodness my wife packed wet wipes for the girls. Highly disappointed in the staff and the young lady that took the complaint as she demonstrated signs of not even being concerned. The only thing she could tell me when I asked for manager is that they are at lunch. It appears the staff need more training in customer service recovery.

I called the front desk multiple times to have toilet paper delivered to room. I first called room service and the employee said they would bring some by and nothing ever came. I went down to the front desk to talk to the gentleman covering the front desk and he said that he would get some sent up to room and nothing ever came. I had my two daughters and wife staying at the hotel and thank goodness my wife packed wet wipes for the girls. Highly disappointed in the staff and the young lady that took the complaint as she demonstrated signs of not even being concerned. The only thing she could tell me when I asked for manager is that they are at lunch. It appears the staff need more training in customer service recovery.

The staff was outstanding, rooms were so clean, I love this place

The front desk staff is exceptional.

Beautiful clean and welcoming. Staff was super attentive and quick to serve. NA

Beautiful clean and welcoming. Staff was super attentive and quick to serve. NA

Paying for parking

Clean and staff was friendly. N/A

Paying for parking

Awesome

Liked the property

I loved the whole thing.

Avoid if you are looking for a clean space.

Aa we attending the Conference at the Center next door the location was perfect. It also has multiple restaurants around the hotel within a short walk. Waters in room each day was great. Rooms were clean and comfortable. Some staff were a little disinterested (looking at their phones). Others were wonderful so it isn't consistent. Everything else was good otherwise.

Aa we attending the Conference at the Center next door the location was perfect. It also has multiple restaurants around the hotel within a short walk. Waters in room each day was great. Rooms were clean and comfortable. Some staff were a little disinterested (looking at their phones). Others were wonderful so it isn't consistent. Everything else was good otherwise.

Excellent hotel except for the room service breakfast which arrived cold and incorrect

My only issue: the "room service" breakfast was terrible, arrived cold, order was wrong, and served in cardboard boxes.

Best staff ever! Clean rooms and pet friendly.

Clean room, helpful staff members.

Wonderful stay

Beautiful hotel with great service and great location, restaurant staff was great and so is the breakfast buffet. The best bet I’ve slept in in a long, long time. However, we booked the executive suite because it said it would sleep for. But as it turns out, we had to call for a rollout bed and one of the kids had to sleep on the sofa. Otherwise great room with one and 1/2 bath and a great view.

Friendly staff, updated, clean and walking distance to convention center.

The hotel was nice and clean great view the bed felt very amazing and the pillows were very comfy I’m excited about booking again.

Location Klean property beautiful area safe welcoming, communicated and comfortable

Charged me too much, for an extra night that we didn’t utilize.

Great location. Restaurant was ok. Rooms were awesome

Entire experience was 5 stars!!

Very clean and check in/out process was simple.

The

Room was clean and updated, bed was super comfy with warm blankets. Staff was welcoming, kind, and efficient. Breakfast buffet was excellent with a wide variety of options.

Location to convention center Nothin

After spending almost $800 for my stay I still had to pay $15 a day for parking. If you want wifi access that is another $15 a day. You can stay at a Holiday Inn for a lot cheaper and have free parking, free wifi and free breakfast.

After spending almost $800 for my stay I still had to pay $15 a day for parking. If you want wifi access that is another $15 a day. You can stay at a Holiday Inn for a lot cheaper and have free parking, free wifi and free breakfast.

Location to convention center Nothin

Very updated The staff was a bit condescending toward me during my check in. I’m not sure if that was because I looked young, or maybe didn’t fit the crowd that was around.

Very updated The staff was a bit condescending toward me during my check in. I’m not sure if that was because I looked young, or maybe didn’t fit the crowd that was around.

Location Lack of amenities for the price. Not even breakfast is included and they charge daily for parking. Decent place but value is missing and feels more like a $100 stay than $350

Location Lack of amenities for the price. Not even breakfast is included and they charge daily for parking. Decent place but value is missing and feels more like a $100 stay than $350

It was really wonderful to stay at Westin 2 times in a row. We were suppose to stay one night at this place and the second night at a different hotel. Since the everything was wonderful and satisfying first time we decided to come back and stay second time. This hotel can use extra help at the front desk but other then that it was superb.

Nice

Good location Cold water for the shower

Good location Cold water for the shower

Very clean and friendly staff

Clean room, great staff

Great hotel , rooms at good , spacious and cozy , bedding is good , mattress, pillows are comfortable.Amenities are great fridge, coffee maker etc . Will come back again soon

Clean room and staff

Great

Very noisy!! There was some kind of event going on and other guests kept on slamming doors at 4:00am We couldn’t sleep well.

Good

Clean and modern place to stay.

Great location, lots to do, family friendly.

10/10

It was great

No tenemos papel Para imprimir un recibo de el Costo del Estacionamiento Muy despistas y flojos (personal de enfrente y del estacionamiento)

Just keep a standing room for us because we’ll never stay anywhere else for OU TX weekend. Quiet. Clean. Modern.

amazing, friendly staff, everything was so clean and they were super accommodating

Woke up to find an extra $35 in food & beverage incidentals charged to my card. Have to wait for management and loss prevention to review security camera footage and remove the charges that had been so easily added without any verification. Thanks for making me feel like a criminal, Marriot!

Great place to stay for a concert

I was attending an event at the Irving Convention Center. The hotel was right across the street which made it very convenient. The hotel was lovely, easy to get to and quiet.

This was great hotel in a wonderful location. Walkable to restaurants and the convention center. Great customer service. The beds are so comfy! And the white tea scent all over is top tier. I will definitely stay here again.

We’re local, but still chose to stay at the Westin for a concert at Toyota Music Factory. There are plenty of restaurants near by and on site to dine at. We valet parked, which was easy and smooth. Everything is truly walkable and close by. It felt safe, clean, welcoming, and it was myself, another adult, and two kiddos. Great experience.

Great property. The staff was wonderful and the hotel was very clean.

great place to stay

Everything was amazing! Hospitality was amazing, food was great, room was quiet, and staff were more than respectful!

Perfect place to stay in a great area! Clean, spacious rooms. On site restaurant was very good.

Thank you for your hospitality and support.

very nice staff, room and hotel was beautiful

Walkable entertainment.

Nice and clean.

This was our first time staying at a Westin hotel and it won't be our last. This hotel specifically was super clean and quiet, given the busy convention and dining area. The staff were always nice and accommodating. We will definitely be back to this location and the Westin name.

I love the way it smells when you walk in there. Staff is friendly and it’s very quiet and nice

had a great time

Is this how you treat your guest? I did call customer call and they were accommodating and well as understanding!

I told Aramina I had 1 car in valet and 1 car in parking garage, gave her the license plates & she asked which one was mine and which one was my husbands.. I simply replied they’re both ours. As the valet CLEARLY had my car already. I get to the room and the body wash in the shower falls off the wall. Apparently it was stuck to the wall with some short of adhesive. The room safe was broken. I won’t trash the entire staff because other than the Manager & Aramina others we encountered were great!

A beautiful view with a wonderful opportunity of walkability to restaurants!

A great staycation experience

There was a leak in my roo. From the rain. Other than that the hotel was great

One night stay. Very comfortable, clean and safe

My wife and I stay here with some frequency. We came for an early 15th anniversary celebration. We've never been disappointed here. Also very convenient location to go out for dinner and drinks at the Music Center complex. Las Colinas is a nice area in general.

Front desk staff were professional, courteous and friendly. And the room view was fantastic!

Great place to stay!

I had a wonderful stay at this hotel! The front desk staff were incredibly friendly and welcoming, making check-in a breeze. The room offered a stunning view, and it was spotlessly clean, which really made for a comfortable stay. Highly recommend for anyone looking for a relaxing getaway!

Was charged twice, on Expedia and at the hotel. Hotel refused to refund me and it was not a pending authorization, it had posted. First time this has ever happened and very disappointing.

Great hotel

The facility was very clean and well maintained! The restaurants were nice and in walking distance:)

Noisy

The best

Great place to stay with family

5 star

Really amazing stay, the most comfortable beds ever.

Beautiful hotel and great staff. Highly recommend

The beds are amazing as is the shower. Love the essential oil to help you sleep.

My stay was fantastic, from the upgraded room to the friendly staff. Honestly the bed and liens were comfortable and view was spectacular!

Great !

Really good place with everything you need

Walking distance to Music Factory and dining.

My friends and I attended the Labor Day pool party on Sunday, September 1. We intended just to buy the day pool passes, but ended up getting a room and staying the night. We had a blast and the pool party was great. John, the DJ was fun. Music was great. The games and entertainment he provided were both funny and engaging. Ryan the bartender was awesome, His drinks were killer - the good kind. Everyone else on staff from the front desk to the restaurant, were all exceptionally kind, accommodating and courteous. This includes the valet guy, another awesome part of the team.! All in all we had a great night and a fabulous time at the vibe pool. We are definitely coming back next summer!

Great accomodations and comfort.

We really like this hotel due to location. But check in staff was not very friendly. They seemed bothered by having to help. Restaurant very nice, the pool was nice but littered with trash from people and staff not throwing away their empty cups, food containers etc but overall a nice stay

The View

Staff was super friendly and courteous. Was there to visit family and went staff found out it was for my birthday they upgraded our room. Property was very clean, comfortable. Will definitely stay there when visiting the area.

Pool look dirty. They only give you two sheets and pillows to soft overall 7 staff was super friendly give them a 10.

Booked for a fun family weekend with the pool. Pool closed the entire weekend. Just became a disappointing stay after that, especially for the cost. We'll stay elsewhere for our next Dallas visit

Short walk to Toyota Pavilion.