The Westin Dallas Fort Worth Airport

Leddy is the best!!!

Great stay!

Very clean and great comfortable bed. Our rooms were sold out from under us because of issues with booking dot com so we had to use rooms with one bed and one with a pull out couch.

Location and pricing

ULTRA DATED.

We found the staff in this hotel very helpful.The only problem we had was attempting to phone the hotel from the airport to Simon the hotel mini bus

Superb

The hotel amenities were great. The staff was fabulous. The hotel property could have been in better shape for a Westin hotel. It definitely needs some repairs and updates. The TVs in the room are massive and you can connect your own streaming services too if you want so that was nice. The hotel restaurant and bar were also very nice. I would stay here again based on the guest experience!

Beds were very comfy!

Very good

Habitacion 503, todo excelente.

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Close to DFW Water in shower

Close to DFW Water in shower

Very good

The property felt dated, the carpeting was dark and dirty, and the room furniture was worn, with areas that appeared to have been spray-painted to cover imperfections.

I stayed at The Westin Dallas Fort Worth Airport while attending a church conference, and overall, I had a pleasant experience. Although my room was not cleaned on the first day, I appreciated that the hotel accommodated me with a complimentary lunch at the end of my stay. I was grateful that they made an effort to address the situation. One person who truly stood out was the young man working at the front desk when I arrived around 11:30 p.m. on October 10, 2026. He was such a delight! He was welcoming, professional, and an excellent multitasker. His work ethic was truly admirable, especially considering how late it was. He made a great first impression and helped set a positive tone for my stay. I was also pleased by how kind and welcoming everyone was throughout the hotel. Attending a church conference made the trip even more special, and the friendly atmosphere was appreciated. While I would have preferred for my room to have been cleaned as expected, I appreciate the staff's efforts to make things right. Overall, the hospitality and positive interactions with the staff made my experience memorable. I would especially like to recognize the young man at the front desk for his outstanding customer service and wonderful work ethic!

We booked a last minute engagement for my son and future daughter in law, and Selina was so helpful and nice throughout the entire process! We had so much fun! They complied with every request we made!

Nice facility and room. Very quiet, comfortable and well appointed room. Restaurant, bar and cafe program provided excellent options, flavor and reasonable prices.

Club Lounge

The property was okay.

Overall the property needs some work, but the staff at the front desk and bar were wonderfully helpful. None of the ice machines work, but there was no signage saying so and I’ve stayed at this hotel a few times over the last year and a half and they haven’t worked a single time I’ve stayed and it doesn’t seem that the staff will communicate that to you, but will say, “just try another floor” there are like 16 floors!! Just go to the bar to get ice! Having to pay to park is a joke when there is nothing else around that would be somewhere someone would park. There is no valet, but there are spots marked “valet.” Housekeeping likes to make LOTS of noise jabbering and laughing and vacuuming at 10p-midnight up and down the hallways, which is a practice I’ve never heard of considering I thought that guests were required to follow quiet hours. The housekeeping is very inconsistent: one day our beds weren’t made at all and only our dirty towels taken, but no fresh ones left, another day our comforters were half pulled up, towels replaced, but nothing wiped down and then one day nothing, and then finally one day everything was done and kept as it should be. Overall, VERY INCONSISTENT AND DISRUPTIVE!

The hotel was very nice, everything including the rooms were clean. Pool was nice. Breakfast buffet was amazing. There was no visible clock in the room. Housekeeping was very nice and attentive. I would definitely stay there again.

Bad

We had a wonderful stay at the Westin Dallas Airport! The hotel was beautiful, clean, comfortable, and very well maintained. The staff was friendly and welcoming, and everything from check-in to check-out was smooth and easy. The room was spacious, the bed was incredibly comfortable, and the location was very convenient for traveling through the Dallas area. We really enjoyed our stay and appreciated the great service and hospitality. I would definitely stay here again and highly recommend it!

Helpful staff and very clean property.

The property was clean and well maintained. Lighting outside was decent. I loved how close it was to the airport. The airplanes fly directly over this property. It was not a deal breaker as they stop flying at a certain time at night but by early morning they are back flying again lol.

The property was clean and well maintained. Lighting outside was decent. I loved how close it was to the airport. The airplanes fly directly over this property. It was not a deal breaker as they stop flying at a certain time at night but by early morning they are back flying again lol.

:)

Perfect location to DFW airport. Clean, comfortable and beautifully maintained.

Superb

Superb

Stayed one night. Older rooms, low popcorn ceilings, bathroom floor had stains, room had a misty smell, carpet didn’t look clean, sofa was stained. The positives were the staff, and the shower pressure. Won’t stay again.

Clean and shuttle service best around

We enjoyed the comfortable beds and how fast the service was when we called for assistance. Only 2 things not fantastic were how tall the beds were. Comfy once you got up on it. My husband and I aren't very short. We needed a step stool. I needed a handicapped bath and 2 queen beds. Not a king bed. However staff brought me a shower chair that fit in the tub. Which was very appreciated. Our last stay here they didn't have those bath seats. So thank you!

Only 2 things not fantastic were how tall the beds were. Comfy once you got up on it. My husband and I aren't very short. We needed a step stool. I needed a handicapped bath and 2 queen beds. Not a king bed. However staff brought me a shower chair that fit in the tub. Which was very appreciated. Our last stay here they didn't have those bath seats. So thank you!

Centrally located to where we were going. The rooftop pool was uninviting, not very attractive.

Centrally located to where we were going. The rooftop pool was uninviting, not very attractive.

This is a great property and my room was clean and comfortable. While the breakfast buffet for $25 is a bit much for me, they had a cafe right there with many reasonable choices. I had a delicious breakfast burrito for $5 (eggs/cheese/potatoes) and a $4 muffin. They had other things and coffee. The parking is $20 a day and I did not know that. Otherwise it was a good, convenient stay!

Excellent per usual!!

Clean room

Good for a quick stay near the airport.

Very good

Staff was exceptional! From the front desk to the shuttle driver, I was greeted and made aware of what to expect during my stay. The restaurant/ bar staff are awesome. My questions were answered and I had what I wanted and needed. N/a

Comfortable rooms and close to places to eat. Parking

Convenient to DFW

Lovely beautifully mannered staff.

The airport shuttle was by request and after putting the request, you’ll need to wait for it under the 100 degree heat for 25 mins. You can definitely do better!

Clean room and staff were very helpful

Room was clean and

There is no room service. It took a while for them To accept a call asking for the airport- hotel shuttle. The bed is comfy!

Their website advertises that they have a cocktail hour in club lounge; we paid to upgrade and they did not have any of sort of cocktail hour. To end the vacation- it took two hours from the time we called the shuttle to get to the hotel. We stood outside the airport in the heat for an hour and 15 minutes- because there is a designated pickup spot and you can’t wait inside. I’m aware the is a complimentary service. I would have happily called an uber.. however every time I called (4 times to be exact) I was told only 10 more minutes. We stay near the airport quite often before flights and this was not a good stay nor do I recommend.

Rooms are dated, carpet in a terrible condition, freeway and runway noise unbearable. Buffet Breakfast subpar, oatmeal half cooked!

Clean room

It was really clean. It had a beautiful lobby. It was a hotel you just really wanted to hang out in.

This is the first hotel that Ive visited in a while that had turn down service every day. It was so nice getting fresh towels and tucked sheets each day. The 1PM check out for being a member was also very nice.

The property is dated and needs ti be renovated.

The room and bed were not clean

This is probably the worst Westin property I have stayed. The property is old and outdated. Worst of all, the carpet on the walkways smells of mold and stale stench. Power plugs falling loose, bathroom walls chipping, fixtures loose. This property is in serious need of a renovation. I would understand if this was Holiday Inn express, but this is a Westin property and the condition of this hotel is not acceptable.

close proximity to DFW

Okay I can’t say enough good things about this property! It’s beautiful! The staff were insanely helpful and friendly! This is our new go to hotel when we’re in Dallas!

Very dated hotel, definitely not 4-star worthy! Old carpet in the room. Definitely needs overall updates. Very nice staff though!

Free shuttle was running quickly to/from the airport. Could have used more than every hour for the early morning flights, we wound up taking an Uber. However, the room was spotless and the restaurant had very high quality food, which was a very welcome amenity after a long day of travel.

Hotel was great! Only thing I would change is room service be served on actual dishes instead of in a Styrofoam containers.

Por ser día de independencia se vio limitado el servicio a la habitación. Pero en general buena la experiencia.

There were a few things. First, the rooms are very outdated. Popcorn ceilings, wallpaper that was peeling and the bathrooms weren't the best. Second, for the airport shuttle it clearly states first come first serve. That did not happen, the people there there early didn't get on the shuttle because when the driver came she decided to take people based off of the terminal that they were leaving from.

Nice and convenient with airport shuttle.

Very clean and amazing staff! So pretty I enjoyed my stay :)

Thank you for all your help, and the staff very kind

The hotel is dated but nice.

Everything for our short stay was great. My only suggestion is management addressing what felt like a shortage with the shuttle services. Staff handled it well and were polite but overwhelmed and we luckily caught a shuttle an hour after our flight and not being able to reach the shuttle service line. We would have had to wait at least another hour if not or get a care service. The driver was super nice and friendly and again were the staff, it was a breeze to check in and out the next morning to catch our flight.

Dated, plumping issues with the room, noisy. Paid parking, avoid unless you must stay close to airport. There are much value options elsewhere.

When I arrived, the room was not clean. The sheets were dirty raggedy, and had a hole in it. The sheet that goes over, the mattress was not the pocket sheet. It was just a throne sheet on it that was raggedy. I had to call to have room service come change all of the sheets. The bathroom was not cleaned on the walls even with the soap holder in the shower was not clean. The cleanliness could be better it was not to standard.

Excellent

Great

If it weren’t for the midshift lead Gabby I would give this place a lower rating. The day shift on 6/21 was extremely unpleasant, inattentive and lacked courtesy. The poor area was dirty with Candy wrappers in the pool.

Please maintain the standard

Clean place, staff was helpful and very nice

Robot staff. None welcoming

Great experience !

We arrived around 1 a.m. after a long day of flight delays, wanting nothing more than to get to our rooms. My colleague had booked two rooms through Hotels.com, but the front desk agent, Faz, could not locate the reservation in the system. After searching repeatedly and asking us to wait several minutes, he found only one of the two rooms. He then tried to check us in manually. My colleague's three credit cards were all declined, and so were three of mine — six cards in total. It was obvious the problem was the hotel's payment system, not our cards. To prove it, I booked two rooms on Expedia from a separate account, and they appeared and processed immediately, using the very same card that had just "declined." Rather than acknowledge the clear system issue, Faz was dismissive and rude, implying our cards were at fault. We finally reached our rooms only to leave again at 5 a.m. for a 7 a.m. flight. A long day was made far longer by how we were treated. I won't be returning to a Westin property.

I took over 1 hour to be picked up from Terminal D… no timely shuttle service running. Never staying here again!

Average, old hotel in beed of refurbishing. Not up to Westin standards.

Clean room, great location, comfortable beds.

Beautiful clean rooms and great location

Coffee maker in the room wa broken. Coffee shop on Lobby was closed. Other than that, hotel was very nice, and the venue they provided for the VCF was excellent. It was difficult to navigate their parking system app that promised fre parking for guests, but never asked if you were a guest or just a visitor. Will have to wait until next credit card statement arrives toser. Staff at front desk had no clue regarding the third party app or determining if fees were actually waved or not.

Great room

The hotel is an old hotel which has been refurbished. Our room was comfortable with the shower over the bathtub. Not sure why you would want a very thick doona on the bed?? Staff were very helpful and the airport pick up and drop off was excellent. The gym and pool on the top level had amazing views. The breakfast is what is normal these days in a hotel and there is a Starbucks coffee shop open as well. We enjoyed a meal from the restaurant and was very good value for money.

This is a great hotel to stay in especially if you have an early flight like we did. We like leaving our car here and taking a shuttle or Ubering to the airport. The hotel is very clean, and a good value.

Make sure your room is far enough down the hall and away from the bar area as even though the bar closes at 12am, that area stayed pretty loud until about 2am

When we finally got into our room at the Westin Dallas Fort Worth Airport and went to sleep. Shortly after, someone knocked on our door. We were so tired and thought someone must've knocked by mistake, so we didn't think much of it and went back to sleep. Shortly after that, someone opened the door to our room. To our surprise, we jumped out of bed, and they realized someone was in the room and left. We tried going back to sleep, but not long after, someone opened our room door again; this time, we yelled for them to get out, and they did. At the front desk in the morning, we told the staff what happened. Their exact words were "you should've called security, there's nothing we can do now." We were so dumbfounded and tired, and my wife just wanted to get home that we just left the hotel. After we came home, we shared our experience with our friends, and they encouraged us to write a review so other travelers would be aware of this. I can't even imagine what could have happened if my wife was by herself. For a hotel the size of Westin to blame the guest for what happened is unacceptable.

The hospitality and attention to detail were amazing. My room was available upon an early check-in which allowed me to rest and restore after a flight cancellation. The front desk took a special notice to make sure I did not inquire additional charges. They went above and beyond to make my stay enjoyable and comfortable.

Great place, friendly staff.

Beautiful hotel and super comfy beds!

The breakfast is amazing, The staff are kind, The Westin bed is comfortable. We were happy.

Room was very spacious & clean

We showed up around 10 PM the night of 5/10. There was a huge line to check in because of many (!!) flight cancelations. The two young women handling the check in were outstanding! They stayed calm, very respectful, welcoming, and extremely efficient!

Reception didn't pick up the phone all night. Shuttle service was unreliable. Room was outdated.

Breakfast was good. Place was nice

Always clean facilities. Very good breakfast for the money. Gym equipment could use a little TLC.

Great breakfast.. place is ok.

Convenient access to DFW.

Decent hotel; not great. Not enough lighting in the room (very dim). Sheets and towels were frayed. Poor sound insulation. Overpriced.

Amazing room when your delayed for your flight. Super comfortable and super clean!

No reason I should have to pay $50 to check in early, if the room is ready. Charges for everything

N/A

Excellent experience, friendly and helpful staff. The driver that took us to the airport was very nice and helpful. We enjoyed our stay and will stay again if we are in Dallas.

Lovely hotel

Very welcoming and understanding stuff.

Everything was good.

Just a quick overnight stay between connecting flights. Arrived late and checked out early. The room was clean and the bed was very comfortable. Staff were slammed with arrivals because of bad weather flight delays at DFW, but generally managed to maintain their professionalism and sense of humor. I arrived too late to sample any of the restaurants, but had a very satisfactory late evening beer at the bar. A good value airport hotel experience.

Shuttle never showed up and could not get through to any real person. Had to take an Uber to the hotel.

Clean hotel very nice, and comfy beds

Clean, staff helpful, shuttle ran on time. No complaints

Airport Shuttle Bus Took An Hour For Pick Up.

Good room for one night. Nice to have the shuttle to the airport.

Clean, comfortable room. Food and drink were reasonably priced in restaurant. Airport shuttle was a little slow on pick up but great for delivery the following morning. All staff were very friendly . Would definitely stay again.

Amazing staff! Very accommodating.

Good got families

Very nice room, transportation and parking, by airport