The Westin Dallas Fort Worth Airport

Clean and shuttle service best around

This is a great property and my room was clean and comfortable. While the breakfast buffet for $25 is a bit much for me, they had a cafe right there with many reasonable choices. I had a delicious breakfast burrito for $5 (eggs/cheese/potatoes) and a $4 muffin. They had other things and coffee. The parking is $20 a day and I did not know that. Otherwise it was a good, convenient stay!

Excellent per usual!!

Clean room

Good for a quick stay near the airport.

Convenient to DFW

Lovely beautifully mannered staff.

The airport shuttle was by request and after putting the request, you’ll need to wait for it under the 100 degree heat for 25 mins. You can definitely do better!

Clean room and staff were very helpful

N/A

Room was clean and

There is no room service. It took a while for them To accept a call asking for the airport- hotel shuttle. The bed is comfy!

The staff was very helpful and friendly. I enjoyed my stay. Some of the tables and fixtures need to be replaced. It was a little run down. The electrical wall sockets crooked and rigged with screws. I wish I had taken pictures to share.

Their website advertises that they have a cocktail hour in club lounge; we paid to upgrade and they did not have any of sort of cocktail hour. To end the vacation- it took two hours from the time we called the shuttle to get to the hotel. We stood outside the airport in the heat for an hour and 15 minutes- because there is a designated pickup spot and you can’t wait inside. I’m aware the is a complimentary service. I would have happily called an uber.. however every time I called (4 times to be exact) I was told only 10 more minutes. We stay near the airport quite often before flights and this was not a good stay nor do I recommend.

Rooms are dated, carpet in a terrible condition, freeway and runway noise unbearable. Buffet Breakfast subpar, oatmeal half cooked!

Clean room

It was really clean. It had a beautiful lobby. It was a hotel you just really wanted to hang out in.

This is the first hotel that Ive visited in a while that had turn down service every day. It was so nice getting fresh towels and tucked sheets each day. The 1PM check out for being a member was also very nice.

The property is dated and needs ti be renovated.

The room and bed were not clean

Airplane noise, hair in the bathroom, expected more from a Westin brand

This is probably the worst Westin property I have stayed. The property is old and outdated. Worst of all, the carpet on the walkways smells of mold and stale stench. Power plugs falling loose, bathroom walls chipping, fixtures loose. This property is in serious need of a renovation. I would understand if this was Holiday Inn express, but this is a Westin property and the condition of this hotel is not acceptable.

close proximity to DFW

Okay I can’t say enough good things about this property! It’s beautiful! The staff were insanely helpful and friendly! This is our new go to hotel when we’re in Dallas!

Paying for parking which no one told me before I got it otherwise I wouldn’t have booked here

Very dated hotel, definitely not 4-star worthy! Old carpet in the room. Definitely needs overall updates. Very nice staff though!

Free shuttle was running quickly to/from the airport. Could have used more than every hour for the early morning flights, we wound up taking an Uber. However, the room was spotless and the restaurant had very high quality food, which was a very welcome amenity after a long day of travel.

Hotel was great! Only thing I would change is room service be served on actual dishes instead of in a Styrofoam containers.

Por ser día de independencia se vio limitado el servicio a la habitación. Pero en general buena la experiencia.

There were a few things. First, the rooms are very outdated. Popcorn ceilings, wallpaper that was peeling and the bathrooms weren't the best. Second, for the airport shuttle it clearly states first come first serve. That did not happen, the people there there early didn't get on the shuttle because when the driver came she decided to take people based off of the terminal that they were leaving from.

Nice and convenient with airport shuttle.

Very clean and amazing staff! So pretty I enjoyed my stay :)

Thank you for all your help, and the staff very kind

The hotel is dated but nice.

We used the shuttle to drive us to the airport because we left the car there for 7 days!The driver picked us up at 3 am!We supposed to stay at the terminal A! The driver left us at the terminal B at 3 in the morning telling us that thevterminal B and the A was at the same!We could entry and just go!And guess what!Was rhe most terrible experience ever at this time in the morning!We almost lost our connection because of that!The worst experience ever!

bar i didnt like the fact that we still had to pay for parking

Everything for our short stay was great. My only suggestion is management addressing what felt like a shortage with the shuttle services. Staff handled it well and were polite but overwhelmed and we luckily caught a shuttle an hour after our flight and not being able to reach the shuttle service line. We would have had to wait at least another hour if not or get a care service. The driver was super nice and friendly and again were the staff, it was a breeze to check in and out the next morning to catch our flight.

Dated, plumping issues with the room, noisy. Paid parking, avoid unless you must stay close to airport. There are much value options elsewhere.

When I arrived, the room was not clean. The sheets were dirty raggedy, and had a hole in it. The sheet that goes over, the mattress was not the pocket sheet. It was just a throne sheet on it that was raggedy. I had to call to have room service come change all of the sheets. The bathroom was not cleaned on the walls even with the soap holder in the shower was not clean. The cleanliness could be better it was not to standard.

Excellent

Great

If it weren’t for the midshift lead Gabby I would give this place a lower rating. The day shift on 6/21 was extremely unpleasant, inattentive and lacked courtesy. The poor area was dirty with Candy wrappers in the pool.

Please maintain the standard

Clean place, staff was helpful and very nice

Robot staff. None welcoming

Great experience !

We arrived around 1 a.m. after a long day of flight delays, wanting nothing more than to get to our rooms. My colleague had booked two rooms through Hotels.com, but the front desk agent, Faz, could not locate the reservation in the system. After searching repeatedly and asking us to wait several minutes, he found only one of the two rooms. He then tried to check us in manually. My colleague's three credit cards were all declined, and so were three of mine — six cards in total. It was obvious the problem was the hotel's payment system, not our cards. To prove it, I booked two rooms on Expedia from a separate account, and they appeared and processed immediately, using the very same card that had just "declined." Rather than acknowledge the clear system issue, Faz was dismissive and rude, implying our cards were at fault. We finally reached our rooms only to leave again at 5 a.m. for a 7 a.m. flight. A long day was made far longer by how we were treated. I won't be returning to a Westin property.

I took over 1 hour to be picked up from Terminal D… no timely shuttle service running. Never staying here again!

Average, old hotel in beed of refurbishing. Not up to Westin standards.

Clean room, great location, comfortable beds.

Beautiful clean rooms and great location

Breakfast was AMAZING! The staff was a delight! Chicken strip lunch was over-cooked and very thin.

Coffee maker in the room wa broken. Coffee shop on Lobby was closed. Other than that, hotel was very nice, and the venue they provided for the VCF was excellent. It was difficult to navigate their parking system app that promised fre parking for guests, but never asked if you were a guest or just a visitor. Will have to wait until next credit card statement arrives toser. Staff at front desk had no clue regarding the third party app or determining if fees were actually waved or not.

Great room

The hotel is an old hotel which has been refurbished. Our room was comfortable with the shower over the bathtub. Not sure why you would want a very thick doona on the bed?? Staff were very helpful and the airport pick up and drop off was excellent. The gym and pool on the top level had amazing views. The breakfast is what is normal these days in a hotel and there is a Starbucks coffee shop open as well. We enjoyed a meal from the restaurant and was very good value for money.

This is a great hotel to stay in especially if you have an early flight like we did. We like leaving our car here and taking a shuttle or Ubering to the airport. The hotel is very clean, and a good value.

Make sure your room is far enough down the hall and away from the bar area as even though the bar closes at 12am, that area stayed pretty loud until about 2am

When we finally got into our room at the Westin Dallas Fort Worth Airport and went to sleep. Shortly after, someone knocked on our door. We were so tired and thought someone must've knocked by mistake, so we didn't think much of it and went back to sleep. Shortly after that, someone opened the door to our room. To our surprise, we jumped out of bed, and they realized someone was in the room and left. We tried going back to sleep, but not long after, someone opened our room door again; this time, we yelled for them to get out, and they did. At the front desk in the morning, we told the staff what happened. Their exact words were "you should've called security, there's nothing we can do now." We were so dumbfounded and tired, and my wife just wanted to get home that we just left the hotel. After we came home, we shared our experience with our friends, and they encouraged us to write a review so other travelers would be aware of this. I can't even imagine what could have happened if my wife was by herself. For a hotel the size of Westin to blame the guest for what happened is unacceptable.

I did not stated a preference for a quiet room. Room was great, staff was very nice despite the crowded and lot of requested they were receiving. Hotel is too big, very crowded. Parking lot crowded. Even though the hotel is really close to the airport is in the opposite side from the rental car return, just consider if you have a rental. They have a shuttle but due to the crowded situation , lots of flight cancellations, it was about 30 minute wait for shuttle.

The hospitality and attention to detail were amazing. My room was available upon an early check-in which allowed me to rest and restore after a flight cancellation. The front desk took a special notice to make sure I did not inquire additional charges. They went above and beyond to make my stay enjoyable and comfortable.

Great place, friendly staff.

Beautiful hotel and super comfy beds!

The breakfast is amazing, The staff are kind, The Westin bed is comfortable. We were happy.

Room was very spacious & clean

We showed up around 10 PM the night of 5/10. There was a huge line to check in because of many (!!) flight cancelations. The two young women handling the check in were outstanding! They stayed calm, very respectful, welcoming, and extremely efficient!

Reception didn't pick up the phone all night. Shuttle service was unreliable. Room was outdated.

Breakfast was good. Place was nice

Always clean facilities. Very good breakfast for the money. Gym equipment could use a little TLC.

Great breakfast.. place is ok.

Convenient access to DFW.

Decent hotel; not great. Not enough lighting in the room (very dim). Sheets and towels were frayed. Poor sound insulation. Overpriced.

Amazing room when your delayed for your flight. Super comfortable and super clean!

No reason I should have to pay $50 to check in early, if the room is ready. Charges for everything

N/A

Excellent experience, friendly and helpful staff. The driver that took us to the airport was very nice and helpful. We enjoyed our stay and will stay again if we are in Dallas.

Lovely hotel

Very welcoming and understanding stuff.

Good Gym Attitude of staff

Everything was good.

Just a quick overnight stay between connecting flights. Arrived late and checked out early. The room was clean and the bed was very comfortable. Staff were slammed with arrivals because of bad weather flight delays at DFW, but generally managed to maintain their professionalism and sense of humor. I arrived too late to sample any of the restaurants, but had a very satisfactory late evening beer at the bar. A good value airport hotel experience.

Shuttle never showed up and could not get through to any real person. Had to take an Uber to the hotel.

Clean hotel very nice, and comfy beds

Clean, staff helpful, shuttle ran on time. No complaints

Dinner at restaurant Nothing

Airport Shuttle Bus Took An Hour For Pick Up.

Good room for one night. Nice to have the shuttle to the airport.

Clean, comfortable room. Food and drink were reasonably priced in restaurant. Airport shuttle was a little slow on pick up but great for delivery the following morning. All staff were very friendly . Would definitely stay again.

Amazing staff! Very accommodating.

Good got families

Very nice room, transportation and parking, by airport

Room was clean and staff helpful

Clean room , staff was very pleasant .my only claimant is the plumbing when someone above you flesh the toilet you hear it . But don’t get discouraged it’s really nice.

Enjoyed my stay at this lovely hotel. I would definitely stay at the Westin Dallas Fort Worth Airport again!

Parking an extra $21

Staff was courteous.

Bed linen had hair on it. Found a cockroach near main elevator

Staff, especially check-in and restaurant were the best customer service I've ever received. Issues were a clogged toilet and only 2 of 4 lifts working. A large kids church group were departing at 630am same time as us which caused huge bottlenecks with the lifts. Carrying large suitcases down 6 floors is not ideal.

Nice hotel

A home away from home during the recent ice/snow storm

Very Clean, Relaxing and Professional Staff

Great hotel.

I arrived at the hotel around 10:00 p.m. after spending seven hours on a plane without food. The restaurant closed at 10:00, and while the bar was open, it was extremely crowded and staffed by only one bartender. What made the situation worse was that several restaurant staff were standing nearby but refused to help. I stood at the bar for nearly 30 minutes without being acknowledged at all. At that point, I was simply hungry and exhausted. Hotels know their arrival volumes, and this level of understaffing during a peak arrival window was frustrating and avoidable. I understand the weather was poor and road conditions were hazardous, which may have limited calling in additional staff, but staff who were already on-site should have stepped in to help. I’ve stayed at this hotel several times in the past, but this experience was a major letdown. I won’t be returning and will stay at DFW Marriott or Sheraton instead.

AC/heat is noisy and so is the room refrigerator. I could hear my neighbors tv at 4 am in the morning— the walls must be paper thin— that’s not acceptable for a 4 star hotel and price

Nice Clean Comfortable Room.

It was clean and the room was set up well. The lobby is pretty and the people were nice. The pool felt dangerous and looked dirty. Bathroom sink was very slow to drain. Airplanes right over head were loud for the whole stay. You have to pay for parking any time you come and go.

The breakfast isn’t complimentary

The entrance is nice and updated. My room was not clean. The linens had not been changed. After being at my work conference and gala event I attempted to get in the bed and relaxed and noticed and old dried blood stain on the bottom fitted sheet. I called downstairs to the front desk to report the matter. I asked for all the sheets to be changed. There was a hole in the bathroom ceiling which had not been completely repaired. It looked as though there had been a leak. I was placed in an adjoining room which I would have rather been asked if I had a preference in the room at the time of checkin. I wasn’t aware if the room details until I walked in the room and saw the extra door. I was also placed at the end of the hallway room 440. I should have been made aware of the location of the room at checking as well.

Clean , courteous staff, good restaurant/bar, loved this hotel.

Lovely property!

It was nice Our sink was clogged but they fixed it quickly

Loved my stay

There were hairs in the bath tub as well.

We arrived after a long international flight at 1:00am. The check in was great. Courtney was helpful and could answer all of our questions. The first couple hours of sleep were good but at 4:00 am when people started to move around, you could hear everything. There is no sound insulation, Literally not quite peaceful sleep more like doors slamming people walking next to us above us. Workers talking. I took a shower and found nail/toenail clippings in the shower.

Excellent last minute diner, the bartender was super kind, amazing service!

All of the above! Thank you!

Rooms are older. A lot of teenagers were staying there. Very crowded and noisy all night. It was fine for a one night layover stay. Staff at front desk were kind.

Breakfast was hot including eggs, bacon , sausage waffles, oatmeal, cereal, fresh fruit, yogurt. Need to have decaf coffee out. Would be much appreciated if there was gluten free bread or English muffins and non-dairy creamer for the coffee. Otherwise breakfast was excellent!

Shuttle service too slow and backlogged.-you need a backup van whenever there are busy times and flight cancelations. Had to take uber to get to airport on time. Tub faucet was detached from the wall.

The beds at The Westin are always so comfortable! The staff at the desk is always very pleasant.

Restaurant.