Sonesta Simply Suites Dallas Las Colinas

The management of this hotel should properly checkmate the staff on duty expecially the female staff. I check into this hotel on the 29th night and met with a very rude lady. Kitchenette does not function, telephone intercom does not work. You will have to use your personal phone to reach the reception and after struggling so hard to get through you are still ignored or punished for asking or needing some services you paid for to function. I was highly disappointed. This hotel has no privacy or security anyone can pass through the reception at anytime to any room they deem fit to visit without been checed. As for the hotel! is clean and the bed is comfortable enough for me. The location is excellent. This is my experience . The location. The bed and cleanness.

Asked for accessible room. Out on 3rd floor so had to ask. The bed was not a queen maybe a full. Also was so low to the ground but too low had to ask for help getting off of it everytime. Shower was horrible. Water was all over the floor. Had to use all towels to mop up. The shower head wouldn't move down so was hard to take a shower. Great location but room missed a few things.

Hotel is under renovation. When I stayed a month ago, laundry facility was closed. One Elevator wasn't operating. Overall maintenance wasn't that good. Hopefully they finish renovation good adaptation.

Bathroom was dirty at check-in. Toilet not flushed and toothpaste in the sink. They did come back and clean it quickly. Fortunately housekeeping was still there. She was very sweet and asked me to check 2x. Mattress was pretty uncomfortable and had a good grove in it from a lot of use.

First of all the room smelled. There were several patches around the room. We were given a room with a door that led to the room next to us without being asked if we were ok with that. Finally the mattress sank in when we lied on it. Not firm at all. The photos online looked like the room was very nice and updated but unfortunately it was not. I will not book there again.

It was very clean and safe Only that the laundry room was out of order

It was very clean and safe Only that the laundry room was out of order

The front desk closes at midnight so if you need anything you need to call a number. I found fleas in my room and they eft bit marks on me as well. Someone was playing loud bass music all night and nothing was done about it. Horrible experience.

You definitely get what you pay for. There’s just a weird smell all throughout the hotel. My room smelled like stale cigarette smoke even though it’s a non smoking hotel/room? The ac in my room turned on but even set at 65 and constant it was still stuffy. The front desk woman was very sweet though!!! Luckily I didn’t need to spend much time in my room, so it wasn’t the worst thing in the world.

The hotel is under construction and front door is locked with no instructions. I was one the phone with HOTELS.COM for 2 hours to change the hotel. DO NOT BOOK AT THIS HOTEL. EXTENSIVE CONSTRUCTION. I PLAN TO SUE THE HOTEL FOR NOT DISCLOSING IT IS UNDER CONSTRUCTION.

Bad

The bathtub and shower weren’t very clean, the room smelled like cigarettes and their was a broken drawer in the kitchen area.

I scheduled two months in advance and got put into a room with construction materials outside my door and for majority of my trip I had to go through an obstacle course of refrigerators, buckets filled with construction materials and waste. Woke up every morning at 7 am to hammering and construction workers blasting music. Told one staff member showed pictures to them said they will handle it nothing was done. Only after telling another staff member something was done 2 days later.

They didn’t let me check in for not having physical credit card despite them having tap and pay option.

Good

clean room, there was two amazing ladies! For our stay didn’t get their names but they were really sweet to us!! Definitely recommend!

When you book this hotel, you should be made aware beforehand that is under construction. There is a horrible rancid smell throughout the hotel. The rooms are stale. The beds are very low. The air conditioner is extremely loud.

The place is very convenient and easy to find when coming on the DART orange line, just a short walk from the Hidden Ridge stop. We arrived this way, and we also used Uber to get back into Dallas, which was reasonably priced. The price of the hotel makes this a very good alternative to paying high prices for centrally based hotels. The shops / 7 eleven are a 10-15 min walk away, but it is an easy walk. It is a shame no breakfast is provided, but it is very convenient for flying in/out of the airport. The room was large and comfortable. Refurbishment was going on whilst we were there, so the place should be even better value for money when that's done. If you are happy with a basic but clean hotel, this should meet your expectations. We were very happy with our stay. Refurbishment going on which didn't disturb us, but made the place look a bit untidy.

Bad

Nothing Everything, dirty, drugs everywhere, not safe.

Nothing Everything, dirty, drugs everywhere, not safe.

Location, area was nice. Old, being worked on. My phone, and internet didn’t work. I reached out to the staff and never heard back. Also they have a good amount of washers and dryers for free use however only 1 washer and 2 dryers out of a room full of them are operational for the entire hotel. Despite me asking the front desk and not hanging the do not disturb door tag, I did not receive room cleaning once. I asked for new towels, and they asked me to bring my old ones down first. I wasn’t aware we had to do our own maid services as that wasn’t noted in the description. There was a cockroach in the dishwasher when I went to unload which I had personal cups and water bottles in that I decided to leave behind for being grossed out.

Location, area was nice. Old, being worked on. My phone, and internet didn’t work. I reached out to the staff and never heard back. Also they have a good amount of washers and dryers for free use however only 1 washer and 2 dryers out of a room full of them are operational for the entire hotel. Despite me asking the front desk and not hanging the do not disturb door tag, I did not receive room cleaning once. I asked for new towels, and they asked me to bring my old ones down first. I wasn’t aware we had to do our own maid services as that wasn’t noted in the description. There was a cockroach in the dishwasher when I went to unload which I had personal cups and water bottles in that I decided to leave behind for being grossed out.

All my clothes and luggage now smell like cigarettes. When I told the staff upon check in, the only remedy they offered was to spray the room with air freshener.

Avoid At All Cost.. I have stayed at multiple Sonesta suites over the years and this is the worst of the worst. Their customer service is practically nonexistent and the property is terribly managed. - There was a freaking flood in early June (If you value your personal items and property, avoid) - Front desk and housekeeping are problematic and are incapable of basic communication. - I was able to get some reimbursement from bookings for some of my groceries, drinks and my kitchen items that was deliberately thrown out even despite me communicating frequently with them. - Avoid this Sonesta, hell is all that awaits them, they just don’t know it yet.

Avoid At All Cost.. I have stayed at multiple Sonesta suites over the years and this is the worst of the worst. Their customer service is practically nonexistent and the property is terribly managed. - There was a freaking flood in early June (If you value your personal items and property, avoid) - Front desk and housekeeping are problematic and are incapable of basic communication. - I was able to get some reimbursement from bookings for some of my groceries, drinks and my kitchen items that was deliberately thrown out even despite me communicating frequently with them. - Avoid this Sonesta, hell is all that awaits them, they just don’t know it yet.

Superb

There were bedbugs and fleas in the room

It was comfortable, the staff were very helpful and nice. Having to ask for basic room essentials

It was comfortable, the staff were very helpful and nice. Having to ask for basic room essentials

Economically priced.

The bathroom rood was leaking water and the light in the bathroom was blinking, the AC was making loud voice, and bathroom was smelling bad because if the leaking water, not sure what kind of water it was.

Room clean. Quick in and out for business monthly. Staff are attentive. Normally good. We have been using this property for last 6 months. Treadmill still broken. This time no hot water in the shower. Hot in the sink but not in the shower.

Staff

Staff

Disappointing

I do understand I did not book a luxury place but this was not as promised. For the amenities thy announced outdoor grilling and the grills were there but out of gas. Although I was there 10 days they were not able to address this. In the laundry sections 3 out of 5 machines were broken and the dryers had not been cleaned for a good time. There was one nice lady at the front desk but the other staff was useless or rude. I had a problem with the dishwasher and morning shift said they reported it and evening shift had no clue. A manager was not to be mobilized. After 4 days I insisted on a different room. The whole place was run down. In the room different things were fixed but completely inadequately. The towel hanger constantly fell down and the same for the bar in the closet. The shower was complex loose too. I could go on with more details but I think you get the message. Once again I normally am happy with this chain but this place did in no way live up to any standard.

Room was decently clean but not very good cleanliness outside the room. I was charged the full $100 deposit and was given no explanation on why.

Room smelled like smoking was only banned last month, room furniture was beyond worn out and A/C was completely ineffective.

Clean room, friendly staff. Kitchen utensils and dishes for use.

The staff was amazing but when we arrived our room was not clean, there was dog hair everywhere, no pillows or sheets, kibble in the floor and the ac cover was off and inside our shower. (Ac was gross) they moved us to a second room which was more tidy but still not the best. Shelves in the restroom were super dusty. When you took a shower there was almost no hot water and the tub floor squeaks like if you’re going to fall down. Elevators are super poorly maintained, made us super nervous and they had an awful smell. Pros is they do have a full size fridge, a small stove and the staff is amazing, super helpful and super friendly! Check in and check out were a breeze.

Room clean. No early check in though. Great ,quick business trip.

All my needs were met excellent staff and accommodations

Good stay

Don’t recommend this property

Disgusting! The rooms had roaches

The water pressure in the shower was really good had all the soaps, lotions, etc if you forget any toiletries. It was located in a safe area that was quiet, safe, and friendly.

Everything in the room was available, however there was stagnant water in the dish washer. I ran it to clean it out. The shower would also have issues draining while the water ran to bath. The telephone did not work so not able to use. Towels and bed linens didn't seem clean so I laundered them. Which leads to the laundry/weight room. A great touch to take care of anything that needs attention to be washed and get in a little workout in while you wait.

My stay there was quite okay but the AC stopped working on my first night until I left. The microwave stopped working on my second night there. The customer service was great and I was offered another room.

Overall not bad Worked for quick business trip.

Great place for the price. Exactly what I needed gor

I have stayed at this property a few times...always liked the layout of the rooms, although the first time I stayed the bathroom was dirty but I was able to get a maid in to clean it the next day. Also, you do have to pay a deposit fee of $100. One thing that stands out to me now is that I'd never been charged a parking fee. I don't recall being told about it. However, the parking fee--with tax--was taken out of my deposit this time, which was not shared with me it would be. I've always gotten just any items I'd purchased from the front desk taken out. I called to ask about it, and the lady told me it was for parking, and it was on my parking pass and the website, and that they hadn't been enforcing it but now they are. I did look and indeed see it on my parking pass after she told me. I have yet to find it on their website. I cannot find it. It will be best to mention along with the deposit so a guest is aware of all charges, especially if they are not aware and have to call about it.

It was worth the price

Had it not been lacking in cleanliness, the bed was actually comfortable and the hot water and water pressure in the shower were great. But need to treat for bugs and hire better housekeeping.

The front desk staff was friendly. But there was no hot water (so couldn’t shower). The coffee maker was broken, the refrigerator was dented, and many of the drawers were coming off the hinges. As I was leaving, there was a coach roach hanging out in the hallway… yikes.

I have to be in Dallas for work several nights a week… and I live 4 hours away… so I’m trying out several hotel options near my office. I like the area, which is very close to both DFW airport, and the area where Toyota Music Factory is located. There was plenty of parking, and the room was large. The kitchen is ample… but I won’t be cooking. Checking in was easy, and the room & bathroom were clean. It was quiet, but in the morning there was very little to no hot water.

Staff not friendly and very uncommunicative to one another. As a resident, always get receipts and keep copies. They tell you one thing just to get you out their face and do another over the phone. They’re too busy to work properly and the place is run down with a lot of unidentifiable odors.

I was going to give this hotel 5 stars but

Nice staff (Hope)

There was not always coffee available, and when there was, essential items like creamer and other supplies were missing. The trash cans in the hallways and laundry room were often full, giving the impression that cleanliness and upkeep were not a priority. When I reported issues, the staff would say they would check on them, but nothing ever changed. On one occasion, they were unable to provide a complete set of towels and said they would bring the rest to my room, but they never did. I had to go back the next morning to request them again. Overall, I am very disappointed with this stay and will not stay here again

Everything was good

Keys not working properly. Elevators held up by service personnel

I booked 3 nights and stayed 1.

Parking lot has no lights at night. Its super dark at the entrance and entire parking lot.

Very nice rooms

Great facility. The pillows need to be changed, they are too soft.

Lovely dta

It was okay but nothing like the pictures displayed

Great experience and service!!! Thank you!! Rooms were nice!!

Good

Awful. Room was gross and not clean, bed was so uncomfortable, pillows paper thin, could hear every sound made from neighbors. Fire alarms went off in the middle of the night multiple times, but to be fair it’s not like I was getting any decent sleep anyways. Couldn’t get in to my room, every single time I returned to enter the room our keys just didn’t work and we needed to get them recalibrated constantly. Total waste of money and a dump, don’t stay here.

Everything was great

Room clean, nice environment, working amenities. Courteous staff members.

I suffer from severe anemia and get cold very easily. When I asked for an extra blanket, I was told I needed to bring the one I was already using down to the front desk to exchange it. What I had on the bed wasn’t even a blanket — it was just a thin sheet. Instead of accommodating a simple request, they made it unnecessarily difficult. When I asked for fresh towels, I was again told I had to bring my soiled towels down to the front desk before receiving clean ones. Being expected to carry dirty towels through the hotel felt humiliating and extremely uncomfortable. It honestly made me feel as though I was being treated differently or looked down upon. As a paying guest who was already dealing with travel issues, I expected basic courtesy and hospitality. Sadly, that was not my experience here. I would not recommend staying here based on how I was treated.

Great overall.

Perfect

Good stay. Very clean

Yes

We stayed for 4 nights, and we had a flu due to dust allergies. Ventilation and air quality was not good inside the room. Other than that, customer service and everything else were good.

Rooms are nice but hallways and entrance could use a renovation.

Room was ok. Staff was spotless.

Flushes don’t work Very limited staff, will have to go up and down your room for everything Bathroom mixers for water don’t work Old hotel they are trying repair one room at a time If you have booked your hotel through Expedia, don’t even think about it Expedia will not offer any for you to change your reservation Coffee in the laundry room is atrocious If you’re booking this hotel don’t even think about it

The hotel is located in a noce area. Feels safe. There is a park that is walkable and a lightrail stop within minutes.

The room was spotless. The bed was a little stiff. Plenty of space though.

Room was spotless

No breakfast. That would be nice.

Friendly front desk. Spacious room. Great location.

Good stay. The front desk agent who checked us in was really friendly and made the process easy. The room was spacious, the bed and bathroom were comfortable, and having a kitchenette was super convenient. Overall, a solid and comfortable stay.

Kitchen was not fully equipped with kitchen necessary items. It only has spoon fork butter knife 1 saucepan and a toaster.

The room was dirty when we arrived, and they never sent anyone to clean it. However, the staff were wonderful, super nice and polite.

Kitchen was not very clean Staff were very nice

I enjoyed my stay here. It's not the most fancy modern hotel but it's not bad either. It is literally right across the street from the yellow light rail stop. I took it from and to the airport and saved me a lot of money on ride share!

Wonderful stay!

Room was ok

She smells clean as well. The front desk staff was rude, refused to work with me on this pet fee and when departing they never even came out to the front desk. She yelled from behind a wall of snacks, and I quote "Leave the key on the counter". I wont go back and I wont recommend staying there I speak publicly often and will share this experience.

Go there!

Leaking roof, trash not empty from previous stay, loud noice of people walking on floor above all the time and unfriendly front desk.

We had no issues and had a vwry comfortable stay.

Concenient location

its just there were roaches around the kitchen counter and there was no hot water for shower. room was 128. hope they fix these things.

Rude staff, wet flooded carpets, wet towels on the tile floor, no hot water, no linens for the second bed, never brought linens for said bed

My room smelled like smoke, the hotel looked nothing like the online photos and on my last night i got a notice on my door that the water was being shut off for 6 hours for repair so when i woke up there was no water available at all. How does one brush their teeth or take a shower without water? A huge inconvenience and i paid for a working room and didn't get one. I want a refund.

Great staff

Housekeeping will ignore cleaning your room

The room was not very clean there was a hole in on the restroom door.

Service was not great

I cannot be more thankful for the staff at this Sonesta, from front to back everyone is awesome. Clean rooms, accessible and everything you need.

Clean rooms, professional staff 👌

It was ok

This was just an okay stay. The hotel was not totally clean. In our room there were some used contacts on a lamp stand. The toilet had not been flushed and a table had not been wiped off. I just felt “off”. When we arrived there was an angry guest at the che

Room was filthy. Cigarette butts under the bed. Table was dirty. Floor wasnt swept or mopped recently. Did not stay. Immediately checked out.

Safe location and friendly staff.

No hot water the first night. Room had a “suite” but no chairs, so while we could prepare food there was no where to sit and eat. Only one elevator working. Staff were nice but limited in how they could help.

Customer service was amazing

Nice hotel not far from the airport and located just off the train to downtown Dallas.

Nice and clean hotel

Very outdated

I was told this has been going for some time now ! Get that fixed - ASAP ! The rooms are fine !

Nice quiet stay that was affordable

Beware there are bed bugs and the beds are incredibly uncomfortable. One of the most basic hotels, which is fine so long as it is clean. Unfortunately, Sonesta is anything but.