Sheraton DFW Airport Hotel

Loved the swimming pool

hotel was very nice ,clean ,upscale feeling , staff was excellent great restaurant and bar. Good location close to airport with shuttle service. NA

I like the views

Near the airport. The parking charge me $893.48 for one day! The AC was not working. And the front desk staff who assisted during my check in was rude and racist. You can tell from her face that she is not happy assisting her customer. And for that I will never come back to that hotel. Worst experience!

A. Good staff B. Nice location. C. Good courteous pick up shuttle. D. Shuttle guy took us to restaurant A.Isolated location. B. Dry type of restaurant in hotel C. Room key not working

La niña de la recepción el domingo 26 por la mañana excelente actitud. La mala actitud de quien respondía el servicio de pickup el sábado 25 a las 7 de la tarde descompone la experiencia. Primero dejaron el teléfono sonar por al menos 15 minutos sin responder, después cuando respondieron colgaron dos veces (era una mujer)... Sheraton debería revisar esto porque de verdad una persona con una mala actitud lo cambia todo.

Very good

Very clean. Rooms are quite outdated. I asked three times for my AC to be fixed on 105+ degree days and no one made an effort to help. My room was at least 72 degrees at all times. Not an enjoyable experience.

Roches in room, big ones, room was very small and crowed and had a very bad smell. Mattress had blood stains! Chairs had other stains.

Good

Restaurant was better than expected!

Poor

Breakfast hours. They end at 8 so you have to get up early.

Very clean and friendly staff Breakfast hours. They end at 8 so you have to get up early.

The pool… was green. Not well kept and online photos very misleading. Disappointed kiddos.

Exceptional

Good

AC in my unit was not working, I reported and they said it was fixed and to give a little time to cool the room, 11pm and it was a sauna. As a solution when I complained, Supervisor asked me if I want to check out, not nice solution

Nothing Everything, especially them having electrical problems where people couldn't use the elevators, the air conditioning was broken, no wifi, all for 3 hours from 830pm-1130pm and all that was offered was water. No refunds, no apologies, nothing.

The best

Good

Old property, staff were friendly and helpful, ac broke a couple of times in rooms and in the ballroom, carpet in the room was damp and sticky

The room appeared to be clean, but smelled of stale cigarette smoke. The toilet sang to you when you flushed it with this shrill operatic noise that lasted for a minute or so after the flush. They are now owned by Bonvoy Marriott, and charge for parking. You have to let them know you’re only staying one night. I was not impressed and I hope they have a major renovation coming because I was not impressed with what I saw.

Very good

Yes, Bar well stocked. The bartender was very nice and made my husband a very good old fashion drink.

The pillows aren’t the best but in my opinion this is still the best place to stay park and fly out of Dfw

Exceptional

Out dated and not clean in the rooms. Bar is fine for dinner.

Convenience, cleanliness, comfort

Out dated and not clean in the rooms. Bar is fine for dinner.

The room was clean and neat. there were 2 bottles of water available in the room. Quiet and elevators were quick compared to other hotels I've stayed at .

It was a great experience from check-in to check-out. The pool area was a great place to relax. The room was very comfortable and I enjoyed my stay there, plus my room looked out over the airport and I could watch the planes takeoff and land.

Easy to get to. Clean and dining option was great.

Was Given A Low Floor At Check In .Even Though I Have Elite Status With Anerican Airlines. TV Didnt Work and Airport Shuttle Took An Hour And 1/2. To Arrive.

Yes

Thank you for upgrading my room — I truly appreciated it! The restaurant’s salmon and spinach were 10/10, and the strawberry lemonade the kind gentleman kept making for me was absolutely delicious. Everything was so good! 😊

The room was clean and the hotel

The Sheraton DFW charges luxury prices for subpar rooms. My room was stale smelling, hot, and dark. I was told the AC had just been repaired when I got to the room. Yet, the air struggled to keep the room barely cool the whole night. I knew this was a persistent problem when I found the box fan in the closet. There were not enough lights in the room or bathroom. It was difficult to get dressed and make up my face in the dimly lit room and bathroom. For the price I paid I expected exceptional luxury but I was sorely disappointed. I will most likely not visit this hotel again. I don't remember the last time I booked a room at a Sheraton, I will be hesitant to book another room at a Sheraton.

Very nice

Air conditioning never worked even though we kept being told it was being fixed.

.

The staff was friendly and kind. But the room shower wasnt holding but and the tv didnt seem to be working.

Shuttle guys were great, super nice and friendly.

Great airport for early morning flights. Shuttle is reliable and staff in nice. I always stay here.

Room clean staff great

Clean and great staff

Pick up transportation services is slow and not that closely from airport.

Rooms were clean, service was great and staff were friendly and accomodating. Would definitely stay here again and highly recommend!

I didn’t get to stay I had no experience missed it. $200 down the drain

Booked a king room

Very nice very comfortable very clean airport hotel

Got stuck in Dallas

The staff are great. The bar is nice.

Friendly staff the whiskey tango bar needs a little work staffing wise but everything else was perfect

Just ok

Someone was skipping something under door to get in....turned out to be staff inspecting something but they didn't even notify or knock!!! Would not stay again

I stayed with my family for my daughter’s dance convention. No complaints here everything was great and the breakfast was delicious.

This was my first time staying at this hotel. Check in was fast, the staff was helpful and nice.

Wonderful hotel and service

I like this property because the transportation to the airport. It’s nice and convenient!

The bed is not comfortable!

N/A

Overall our stay was wonderful.

It was great for an overnight stay. Breakfast was good

The door locks were not working properley and moreover, there were noises all the night not able sleep properley.

Great stay, easy shuttle and check in, they graciously kept the restaurant kitchen open until 11 to accommodate us with late arrivals.

This is a really nice property. Definitely coming agaib

The rooms are also dated and based on the amount of dust that was transferred to my t-shirt from the curtains when I looked out the window, the rooms are not well cleaned. Management needs to step it up!

You can tell the lack of personnel. They 5 or 6 employees running everything. Your room doesn’t even get clean on a daily basis

Great

The room was really modernized. Supper clean and I had a wonderful view of the Airport so I got to see the plans come and go.

Clean room only thing missing is a microwave

The main lobby is so open and comfortable, clean, and cozy to. My stay was due to being a traveler in distress due to flight cancellations. So you can see the stress level increase there. But all of that was wiped away once I was giving a room key. The staff had personal amenities brought to my room as I without personal luggage . Great staff and even a better hotel, for you Bonvoy members the club lounge treatment was outstanding. If you ever are stranded in DFW Airport this the place to book a room for the day.

Staff needs to be more cordial and smile for better customer experience

N/A

Once I got up to my room, I called room service. The line rang and rang and eventually went to the operator. I called again and the same thing happened. I phoned the front desk and explained what happened and they transferred me back to room service. Still no answer. I called the front desk again and they transferred me again, without allowing me to finish speaking. By this point, I was frustrated. I called the front desk again and explained what was going on. The woman who answered said “they’re busy because of the event. There’s nothing I can do.” I explained that this really puts a damper on the experience of any guest at the hotel that wasn’t with the event and she said “okay” and restated there was nothing she could do to help me. I finally just went down to the crowded and very loud bar to order food to go. When the food was ready, the server didn’t even acknowledge me. She simply placed the food on the bar next to me and turned away to talk to one of the bartenders. The customer service overall was terrible and I was left feeling extremely devalued. I travel to the area regularly for work and will NEVER stay here again.

We arrived at the airport and tried to call the Sheraton to check on the shuttle. The phone rang for 21 minutes before I hung up...nobody answered. Online it said the shuttle has a schedule of pickups every 30 minutes. We waited 45 minutes during the day and no shuttle. The hotel temperature was cold. Even staff were wearing heavy coats. We tried to have a quiet meal, but a cleaning crew made that impossible. They were moving tables throughout our meal, making very loud squealing noises. We will find a different hotel our next time in Dallas.

Very reasonably priced, clean.

I would stay again.

I like the restaurant and the breakfast buffet. And the staff are nice.

Room is very nice. Had a good sunset view by the airport runway

Regardless of other slightly negative reviews, as seen on Google, this hotel is great. We would definitely stay here again. Staff excellent too

Needs updating but service was good

Convenient with shuttle to and from the airport. The restaurant on site was delicious with big food portions.

Looks ok. Good reception desk and excellent shuttle service.Room clean and comfortable

Wonderful

Nice location close to airport, shuttle works well.

Yes

Convenient location

Everything about the hotel, the restaurant, the front desk, the room was wonderful EXCEPT the airport shuttle. The 6:30am did not show up at all. There were so many people waiting for the 7:00 ( which did not show up until 7:15), that many of us had to pay an additional $30-40 to take an Uber to the airport. That was disappointing & an additional unexpected expense.

Very nice room and staff

Great place to stay.

Due to severe weather conditions all flights were grounded at DFW Airport. Had to stay overnight along with about 100 more customera. Front desk had two employees and they handled it all beautifully. I was very impressed! Thank you, I will definitely stay there again.

The most disappointing thing is that the advertised airport shuttle was inconsistent at best but more like non-existent. It was a heavy travel day with lots of stranded, delayed passengers that were relying on that shuttle to get to/from airport and the Sheraton did not deliver. It was a big miss and very disappointing.

I was not made aware of having to pay for parking. I was there for New Years last year, so this was something new. There should have been an advanced notice or in the billing.

Old style but cozy. Ready to stay again soon❤️

Very nice hotel and amazing breakfast. The lady at the front counter was extremely cordial and polite. Would go back 1000 times. In this day when service industry is so crappy, this was a breath of fresh air! Our flight was cancelled and we were offered a complimentary breakfast. Just amazing!! This means her leadership empowers staff to go the extra mile. Much appreciated!!

Close to airport.

The morning staff on December 23, 2024, were truly exceptional. In particular, the front desk attendant went above and beyond to assist me and my daughter. She patiently addressed all of our questions and concerns, demonstrating a level of dedication and care that truly exceeded our expectations. Her outstanding service made our experience all the more enjoyable.

Very rude and unwelcoming receptionist.

Shuttle service was disappointing, on hold 20 mins then difficult to navigate the construction and driver left when I was approaching van. Had to call back and Meredith kindly sent another van. This was after 1am. My flight arrived at 11:00pm.

The front desk personnel were great! Great stay. Thank you.

We gave us complementary Thanksgiving buffet.

The Staff is Something I’ve never experienced before in My 15 years of traveling for Business. The Hotel in a Season where it’s cooler outside, kept their Facilities very cold, the room where we met for Conference felt like they Put the air on Antarctica, so unreal. From the moment I checked in I was treated like I was illiterate. Several times I in every nice way possible tried to explain I had a reservation through Hotels.com, in a very Short Snappy way, The Front desk Attendant while on phone said to me, ID Please. I assumed that she only needed that and everything would automatically pulled up. On my last Day of the shenanigans of this Hotel, I wanted to try their breakfast. At time of making my reservation I called this Hotel In October, they were overly nice on phone, explaining everything included, and stated a Breakfast voucher was. I guess somewhere along my 3 night stay that changed, so on Monday I decided to ask about after I watched 2 of my colleagues get one, once again very not informative, A different staff member says it’s $24, now I’m confused. And they did not explain at all. The last straw was I asked will I still get my One Key Cash rewards, the staff stated, I don’t know what that is and of course left my question unanswered. I was so ready to leave this establishment, I didn’t even bother to use their Shuttle to airport, I ordered A Lyft!!! Getting away from there quickly as possible. Never again, and Neither will my Future Clients or Colleagues as well.

Great experience

Do not recommend, can find better airport hotels for the price. The free shuttle service advertised did not come 1 hour until contacting hotel. Also hot water did not work in the morning

It was clean and quiet. Service was great, food delicious

No bath towels. Toilet should have been in a kindergarten bathroom.no info in room on hotel. Front desk said there was a hash tag on key card to give you menu for room service but there was no hash tag on my card. No soap in bathroom.Bed so hard it was like lying on concrete.

Good

The hotel is nice. It’s a great location for taking a rental car back.

The shower/bathtub drain was clogged. The water was not warm enough for a pleasant shower.

Great stay. Thank you.

Surroundings are not something to tell about. Just a junction with nothing to do around. Offers breakfast and a bar for guests. Noise from nearby DFW noticeable but reasonable.

I am writing to you as I had a situation at one of your hotels and was honestly quite appauled. I checked into the Sheraton DFW Airport hotel on Saturday October 26, 2024 and had arranged to spend two nights, with check out Monday October 28, 2024. I had important and strenuous business meetings Saturday and Sunday, and was exhausted by Sunday night. I was looking forward to getting a good night’s rest Sunday night before flying home on Monday. I laid my head to rest and dozed off. However, I was awakened by scratching sounds in my room. I got up to see what was going on and was shocked to see cockroaches scurrying about the room. I am attaching a video of one of them on the wall. Needless to say, this made me very uneasy and unable to rest. I gathered my belongings and made my way to checkout. I have always thought of the Sheraton as a quality hotel and a hotel that I could count on to provide excellent customer service. This stay certainly did not meet that standard. When I went to checkout and spoke to the young lady at the desk, she apologized and offered to provide me with points, as she informed me there was no night manager on duty at that time. Yet, I was awake, having to check out of my room at the wee hours of the morning, as I could not lay down or just sit in the room with the cockroaches. I felt the need to write to you and let you know of my displeasure. Just as I would write a review for good service and post it on soci

Prices

Didnt put me in a King. Sheets and bed was itchy. Connecting door was bad and people were load.

The final insult was a lack of coffee in the lobby. Our shuttle driver was great, but the overall experience sucked. We are going elsewhere next time.

Enjoyed the stay. Check in staff was excellent. Check out staff was not.

Not very nice. Refridgerator broken, all ice machines but one, broken but you had to go floor to floor to figure that out. Pretty outdated, not very clean, and some staff, although nice enough, were not like the typicsl professional, uniform desk clerks. Eating, on phones ect in front of guests. Was disappointing but sheets were clean!

Love it