Red Roof Inn & Suites Irving – DFW Airport South

the staff was great, the free shuttle was also good, but there had been a storm & there was NO phone nor wifi service (& probably no tv either) The night guy was wonderful , he used his cell to create wifi so I could contact what was to pick me up in Colorado (they were closed, but I sent an email & got my pick-up changed since I sent sent to a different airport than my proper arrival airport no wifi & no phone, a great problem for someone with no cell phone

Exceptional

There were stains everywhere, the tv turned on but no channels, could not connect to WiFi. I brought the issues with the tv and internet with multiple people working there and they never came back with a solution. The comforter had holes. The bathroom had bugs when we came back from our event. We could not sleep there. Our room smelled like smoke.

The price of the hotel The hotel is outdated and needs an uplift. The surface of the bath was peeling off. There was a cigarette burn on the bedding. I wouldn't say the room was dirty but definitely was in need of TLC. The door to the room which was motel style ( where anyone can just walk up to and access) was an old style wood door that didn't feel particularly secure.

Pleasant

Nothing Everything

Passable

Some restaurants nearby Where do I start? Arriving at the motel, the first thing I see is one White prostitute standing by the side of the building and a Black one on the backside of the building when going to my room. Two black dudes in white tank tops that I'm pretty sure were their "pimps" the way they were eyeing me when checking in. At the check in counter the young Indian woman was unfriendly, and if she didn't understand what I said, she would furrow her eyebrows and say "what"? I get to my room and notice daylight coming from around my door, thank goodness it wasn't winter time. So, I try to turn on the TV and it wasn't coming on, so I assumed the batteries were dead. I go to the office with the remote and asked the young lady, now typing on her phone, if she has any batteries? She looks up at me and says "what"?, as if I'm annoying her. I repeated the question and she said no. I told her well you're gonna have to find some because I paid for a room with a working TV. She gets up and goes to a drawer and fumbles around until she sees two loose batteries rolling around in the drawer. Long story short i assumed they were dead, but after returning to the office it was discovered that the remote was broken. So I called and told her it wasn't working and then she calls I assume her dad because he was an older Indian dude who comes in and attempts to turn on the TV. Eventually, he realizes it doesn't work and just leaves a new remote. Cool. I looked around the room and notice paint peeling off the tub, a big nasty stain on the couch cushion, the rug looks ratty, and the iron is broken and won't hold water, and the TV only gets 5 local channels even though they suppose to have Dish TV. It cost me $76 for this rathole. I should have spent the extra $30 and went to a more reputable hotel.

Where do I start? Arriving at the motel, the first thing I see is one White prostitute standing by the side of the building and a Black one on the backside of the building when going to my room. Two black dudes in white tank tops that I'm pretty sure were their "pimps" the way they were eyeing me when checking in. At the check in counter the young Indian woman was unfriendly, and if she didn't understand what I said, she would furrow her eyebrows and say "what"? I get to my room and notice daylight coming from around my door, thank goodness it wasn't winter time. So, I try to turn on the TV and it wasn't coming on, so I assumed the batteries were dead. I go to the office with the remote and asked the young lady, now typing on her phone, if she has any batteries? She looks up at me and says "what"?, as if I'm annoying her. I repeated the question and she said no. I told her well you're gonna have to find some because I paid for a room with a working TV. She gets up and goes to a drawer and fumbles around until she sees two loose batteries rolling around in the drawer. Long story short i assumed they were dead, but after returning to the office it was discovered that the remote was broken. So I called and told her it wasn't working and then she calls I assume her dad because he was an older Indian dude who comes in and attempts to turn on the TV. Eventually, he realizes it doesn't work and just leaves a new remote. Cool. I looked around the room and notice paint peeling off the tub, a big nasty stain on the couch cushion, the rug looks ratty, and the iron is broken and won't hold water, and the TV only gets 5 local channels even though they suppose to have Dish TV. It cost me $76 for this rathole. I should have spent the extra $30 and went to a more reputable hotel.

Bad

Superb

No TV remote .. couldn't shower the shower knob was completely off

The room was not cleaned. They moved us to a different room and it was not cleaned aswell. So unprofessional.

Airport shuttle left us stranded at the airport. Never arrived and forced us to find other ride. I would not stay at this property again if my life depended on it. Management doesn’t care about their customers.

The a/c made a noise when I put it on high but other than that it was a good stay

The bed was comfy The a/c made a noise when I put it on high but other than that it was a good stay

Very good

There was no shutter

Bad

Passable

Price and location Needed maintenance and the tub was full of hair

Price and location Needed maintenance and the tub was full of hair

Pleasant

Good for a one-night stay

The was a stabing in front of my room had to move room cause the toilet stop working does not look like the picture

Clean room

They were having trouble with the internet and the cable due to the thunderstorm but the staff was nice and the room was clean the air conditioner was working.

It did have the name though, so I thought it would be ok. The night clerk was cordial. There is no elevator although there is a second floor. There is old gum on all sidewalks . My room was “furnished “ with Goodwill furniture. The bed was a thin mattress on box springs with thin sheets and a very thin quilt. The room had a deodorizer aroma. I turned on the old/ ancient AC which needed it s filter cleaned . Cooled a bit and helped a bit with the smell. I did not walk on the floors. The few threadbare towels were adequate. I was too appalled to take a shower on with a bathtub where the coating was peeling. Attempts were made with caulk. I slept fitfully . You could see daylight through the one inch at the bottom of a creaky old door. It did have a card lock and I door lock. I’ve stayed in many places throughout the world. This was top two worse. Tear this place down .

The place is very old, and it need a makeover

Exactly what we needed. It was basic, and shower was a bit crap, but we just needed somewhere to sleep a few hours after a long flight.

The spit where the water comes out in shower fell off when I went to take shower. Water went everywhere, jetted pool only one side of jets work and I have to clean it myself. Stains on wall, shower curtain won't close side to side, falls to the middle of rod. Very cold while taking A BATH, SINCE I COULDNT TAKE A SHOWEER... WOULD GUBE MY DEPOSIT BACK AND THAT WAS THE LAST ANOUNT OF MONEY I OWNED... NEVER EVER AGIN. LADY AT DESK WAS VERY RUDE

The air conditioner had no indicators on the buttons; you couldn't how to control the temperature, The air conditioning isn't cooling.

N

Could not get an answer about if/when the airport shuttle was running. Overall very sketchy vibe. Does not feel like an airport hotel.

Smelled like dogs, tub was dirty, people smoking weed and rapping outside.

The people were very nice however, we chose this hotel due to the Airport Shuttle. After two days of delays and cancellations, I was very dissatisfied when front desk told me they would not be honoring the Free Airport Shuttle as advertised. I would like to be credited the $59 dollars plus $7 tip ($66) for the transportation service I had to pay for this morning.

The place is very dirty and run down. Lightbulbs missing, bathroom fan hanging from ceiling. Shower curtain falling out of wall. When I arrived they gave me a room someone was in, so that scared the lady.

No shuttle, and the breakfast consisted of one urn of black coffee. Terrible place.

Needed A last minute room, and we did have a pet with us, but the pet room was not the greatest. It smelt of smoke and was a bit worn. But the bed was comfy and the water was hot with great shower pressure. Was nice and quiet.

Clean

Light worked when it wanted and also came on when it wanted air conditioner barely worked

The airport shuttle never arrived

The odor on the room was awful and the blanket had stains and odor as well we didn’t stay there because the bad odor

Not as clean as it should have been

No shuttle if booking last min flight cancelation room smells like cigarettes

the grounds are filthy ! Bad need of a complete power wash , gum , spilt, stains everywhere even the stairs. Nothing was clean! The room , one pillow was completely covered in make up so it was never changed . Bathtub, has peeling paint, why paint a bathtub ? Sofa covered in stains ! This location gave Redroof a bad name , i will never stay at these hotels again. Dirty Everything!

Nice

Dirty blood-stained sheets and fridge with old leftovers in it when we arrived and no sheets or blanket for the pull-out bed. Then a crazy woman was yelling incoherently just outside our door in the middle of the night. The staff told me the next day that they can do nothing to prevent this but warned us not to approach these people. I tried to call the office for help while the crazy lady was yelling but, of course, the phone didn't work.

Clean and quite

I had a great stay , I will return

Shuttle service was not existent. When asked, Mario (the manager) said that the shuttle was out of service and refused to reimburse or provide alternatives to take us to airport, so we had to put for Uber from own pocket. Room toiletries were not replenished.

Pretty good place to spend a few nights in

Smoking smell in a NONSMOKING Room

No airport shuttle provided.

The day of my visity the shuttle was not available, the hair dryer was broken I told on the reception and they never sent a replacement, wifi do not work properly in the room.

internet not to good. airport shuttle very goog

Pool supposed to be closed at 11pm not 9pm

It was easy to get to everything. It had a convenient store nearby restaurants nearby.

This hotel is by far thé worst experience I have ever had, and I stay in hotels often. I stayed the first night, checked in about 1am, the next morning extended the reservation and paid, no problem. The third day I did this and was told no I couldn't extend, that o had to check out, even though I had paid $86 already. I was told I had to leave for three hours. On the end, oi had to pay $20 more just to stay, making the total $106, for a room they charge $69.99 for, just to sleep. I've paid over $300 now for 3 nights and I couldve bought a week somewhere better. I feel like they are robbing and disrespecting me. and I need that $20 for gas. I work hard EVERY DAY, and these people are greedy jerks.

This hotel is by far thé worst experience I have ever had, and I frequent hotels. It's the second time I've been at this one. I stayed the first night, checked in about 1am, the next morning extended the reservation and paid,went to the desk to update my key, and no problem. The third day I did this and when I went to the desk, I was told "no I couldn't extend, that i had to check out, even though I had paid $86 already. I was told I had to leave for three hours. In the end, I had to pay twenty dollars more just to stay, making the total over a hundred for a room they charge less for, just to sleep. I've hundreds now for 3 nights and I couldve bought almost a week somewhere, or gotten a hotel in a better location, with better amenities, and more stars. better place, all around . I feel like they are robbing and disrespecting me. and I need that for gas. I work hard EVERY DAY, and these people are greedy jerks. This wasn't the policy the previous day, nor last time I stayed. It's just one miserable woman's way of being as unaccommodating as possible. If this is a policy, you should tell people before they ever get a room here. Because it is a ridiculous policy. If you want to rent rooms by the hour in between my 3 hour window of potentially checking out and back in, so bad, you should just go to a by the hour policy. Because that is about as much taste and class as you have anyway. I will be amazed if they returndeposit, and the "fee" for extending a day is outrageous!

Nice beds

I did submit a complaint through the agent on Expedia and she was amazing and try her best to help me out with the room and was trying to help me get a refund .and after leaving the hotel for a few hours, I returned to find that clean sheets had been placed in the room, which I really appreciate.

This is a simple, no nonsense hotel. Provides basic services at a great value. It has a puck up from the airport as well. The staff is friendly and courteous.

Disgusting. No food. No coffee. Nothing. Should not be in business

The room we had the tv was cracked so we couldn’t really watch tv we just sat up and talked

Yes

It was clean and quite and in a good area

Bed not very comfortable. Floor very dirty

Well maintained and courteous staff

Wouldn’t recommend

terrible experience. Please you should never make a reservation at this hotel, NEVER.

last minute stay after cancelled flight at DFW. hard to beat for the price, but understand that this is a budget hotel.

This room was very disgusting. I didn’t sleep, I sat on the table. Until check out

The tv had no tv channels you had to put in your account info for Netflix and others, also I had asked for downstairs for handicap but because we had a dog they wanted to give me a room upstairs when I told them to give me a refund they said they couldn't do that and gave me a downstairs while you could tell he was upset. They should review for accommodations asked for.

It smelled weird and the air conditioning turning off and on wouldn’t let me sleep and the hotel in itself looks old but the staff was amazing, I was picked up from thw airport super quick and even the drive was sweet. There is no elevator for 2nd level - ing a big deal for me but be mindful. Location is close to 7-11 and a few restraints. Can’t complain. It was exactly what I expected for the price I paid.

It was a good place to stay for the price. As long as you manage your expectations that way, all was good. Airport shuttle helped - BUT make sure you get in right one (North Red Roof vs South), I had to Uber to correct one as I was exhausted and did not want to play game to go back to hotel and wait again.

Older hotel, but room was clean. Close to the pool, that was great. Breakfast listed on website but not available. Booked for 4 people, 2 towels in the room; asked for 2 more and was told there are 2 beds so there are 2 towels provided.

I like the way the rooms were modern and gave a homey feel and didn't look old and well renovated

Rooms are clean. Very quiet and clean parking lot

Courtesy bus great , staff friendly but i can't remember bein

Peaceful

Tub

Wonderful

I booked this hotel mainly because they provide airport shuttle but they did not send one. Kinda noisy and cannot sleep there. Very disappointed!!

It was a lil loud but I had a understanding that it’s the weekend but I enjoyed myself

Great job Red Roof DFW! See you again soon.

I needed a place to stay for a night after my flight got cancelled. It was cheap so I didn't expect much, not the most extravagant or comfortable stay ever but it was clean enough.

Nasty motel, smelled like someone had smoked in the room. Bathtub was stained and filthy. Only good thing is the 2 desk attendants were nice. Save your money and go elsewhere.

Excellent

Some remodeling work is being done at home and need to stay for one night. It is okay for that purpose. The place was kept cleaned up good and room was cheap. Definitely not a vacation hotel for sure. The pillows and linens could use an upgrade and that would certainly improve the comfort of guests.

Dirty sofa….,dirty jacuzzi and I had to have my girl, buy some cleaning supplies, and some air freshener

Peaceful

Very quiet

Enjoyed my stay at this place. Very quiet and comfortable stay.

I found Cockroaches, bed sheets duty’s, toilet duty’s and sink furniture's no even clean and the biggest issues the heater not working at all my family was frizzing and star get sick I have to my family to another room and the other room was the same thing duty and smell the room a cigarette just carefull with your family to finally was I sat on a chair at night and when I went to the airport they detected me as if I had been spitting on some substance 😡 those guys make my day.

Smoke smell, broken door, broken lock, dirty towels, no bulbs in the lamps, switches didn’t turn on any lights—it was a joke of a hotel and room

Quiet

Quite a good one

The place was ok. It was quiet. The staff told me that there is a 10 dollar fee for shuttle ride just before i left. Didn't know that.

Quiet

I enjoyed my peaceful time with my friend

Quiet

Everything

Quiet and restless

Good

Very peaceful and had a court view

It’s was a pleasure time being with my friend

Desk attendant was so nice at all times with a great smile

Smoke detector pulled out wire showing no smoke detector, urine stains on toilet seat and floor, food crumbs still on the bed and stains dog print, shoe print, smelled like smoke this hotel is a rent by the hour hotel.

It was good and peaceful

Person who has allergies to mosquitos it's critical health issues for those people's.

Went wrong right from the get go. Had to wait for 15 minutes because they were out of room keys. Room had a strong smell of some kind of cleaner. Had to change rooms. They have tried hard to make this hotel nice, but it was a bandaid fix. They tried to charge us $10 for the airport shuttle the next morning and we showed them the free hotel shuttle posting on Expedia and he backed down. Won’t ever stay there again. The joy of low price is long forgotten after the taste of poor quality is experienced.

Good time

The property needs to further maintenance and improvement to bring it up to standard.

Clean

Worst motel ever ! I asked for a smoke free room , room smelled like straight up CIGARETTES! There were cigarette burns on the bed, sheets, blankets anything you could imagine. DO NOT RECOMMEND!!! My clothes, bags and everything with me smelled like cigarettes.

Rooms itself newly renovated and clean the bathroom needs renovation to match the newly renovated room and can be a bit more cleaner but other than that it was good for the price. Also there is a 7/11 right outside the door so was very convenient for me when I got hungry at midnight.

Good

Was told upon check in that there was a $10 fee for the airport shuttle when asked about it. That is false advertising and I specifically selected the hotel for the free airport shuttle. Buyer beware!