La Quinta Inn & Suites by Wyndham Dallas - Las Colinas

It was a solo trip and I love this place

Never stay

Outside of hotel looks new but inside room looked old. There was a shopping tag left on the floor from previous person. Tub had hair in it. Shower curtain had green stains on it. And there was gnats in the room

Clean property, comfortable beds, acceptable breakfast, ok condition. However, the carpets needed to be deep cleaned or replaced to eliminate some odor.

So to be completely honest & 100% transparent. The entire first floor smelled, and not just a small smell but it was bad. It was musty as if the pool overflowed into the first floor. The room also had a really bad smell to it, I had to go buy Lysol to spray it down. The towels had weird stains on them (which honestly just throw them out at that point) I even found hair in a “fresh new towel”. One of the TV’s wouldn’t turn on. Breakfast was always cold. Overall it was convenient to the shops and highway but they really have to do something about the smell. It could potentially build up and be mold or who knows what under the carpet. & they also wanted to charge for every little thing. Overall rating would be 2.5 stars.

I wish they had a better breakfast buffet

The facility was clean. The property has been maintained . All of the staff members were polite .

Everything

Location is good Bed bugs, terrible response to it, did not offer refund , changed rooms and acted not impressed 0 customer attention. Woke up because bed bugs were biting ! Look at pictures, nasty and the response from the crew is the most upsetting . Acting normal ! This is BAD

Excellent stay

Very helpful staff.

Don’t expect much. Doors are paper thin, the ironing board was messed up. At least breakfast was decent

Superb

I enjoyed the location and how easy it was to get to Dallas. The staff was helpful, and the price was acceptable. Most of the towels had stains on them that were not cleaned off, as well as the countertop that I had to clean. The restroom was the main issue with the plumbing of the shower leaked, the bottom of the tub was unclean and the shower pressure was horrific. Maintenance needs to address these issues in 211. The rug also felt unclean and was not vacuumed.

I enjoyed the location and how easy it was to get to Dallas. The staff was helpful, and the price was acceptable. Most of the towels had stains on them that were not cleaned off, as well as the countertop that I had to clean. The restroom was the main issue with the plumbing of the shower leaked, the bottom of the tub was unclean and the shower pressure was horrific. Maintenance needs to address these issues in 211. The rug also felt unclean and was not vacuumed.

Low water pressure for shower

Good

Nothing As soon as we got into the hotel room it smelled like cigarettes. Very humid. The bed had bed bugs and small stains of blood. The peephole was covered by toilet paper.

Nothing As soon as we got into the hotel room it smelled like cigarettes. Very humid. The bed had bed bugs and small stains of blood. The peephole was covered by toilet paper.

fridge leaked and made room smell like mildew TV didn't work well

fridge leaked and made room smell like mildew TV didn't work well

Nice clean property friendly staff

Exceptional

Nothing

Friendly staff a d clean facility Nothing

The location The tubs were peeling and rusted switch rooms twice both rooms one star

The location The tubs were peeling and rusted switch rooms twice both rooms one star

Clean room and helpful staff. Peaceful neighborhood.

Overall, it was plain however our bed had no cover just a duvet on top. They were out of supplies in every space you encountered some management is not doing a good job. There is no hand sanitizer in any dispenser no soap in bathroom on main floor. and trash wasn’t picked up during our 4 day stay. We hardly saw any staff person/ they seemed to be short staffed. I love the location so I would consider staying again. I would just bring some supplies

Very good

The room is clean and smell good.

Safe clean

Very nice! I stayed for two nights with three of my friends in a two queen bed room. It was very spacious and clean. The staff was wonderful. The breakfast didn’t offer a lot though.

Exelente lugar

Very clean and tight hotel and nice team. Highly recommended.

Elevator down, staff never at front desk, no phone in my room for front desk, no remote in my room, breakfast juice was just water (dont expect much, but get b fast somewhere else)

Exceptional

Clean room friendly staff safe parking close to restaurant close to the AirPort

Price No hot water just lukewarm…. No towels

No hot water just lukewarm…. No towels

Room was clean, felt safe, surrounding areas were also clean.

Superb

They had not hot water. Called and asked the front desk and said it’s been down for awhile

Location was nice and convenient

Upon entering my room there was a strong odor of mildew and pesticides. The sheets and pillows were stained with bodily fluids and the toilet did not flush. I asked to switch to a different room and was told that there was one available but the elevator was inoperable. I agreed to switch as long as the new room was clean. The rep. at the front desk assured it was and asked me to dial the front desk to confirm the room cleanliness. The second room was worse with stronger odor, and similar stains from bodily fluid on the couch and sheets. After attempting to reach the front desk several times by phone without an answer, we walked down to the front desk and spoke to a different rep - presumably the manager, and asked for a refund. He agreed to process the refund the next day, giving me a hand-written note. We then found a better hotel in the area. After working with both Expedia and attempting to reach the hotel manager myself, the refund was denied. So without even staying the night due to the disgusting lack of cleanliness or hospitality, I was made to still give this business my money. Do not book your stay at this hotel.

It was very clean, neat with a beautiful hall and a great price.

Breakfast was another issue—items were not being checked or restocked during the mid-morning hours, leaving very limited options available. Additionally, the elevator was out of service the entire time, which was a major inconvenience. Given how much we paid per night, we expected a much higher standard of comfort and upkeep. While switching rooms may have been an option, it would have been a significant inconvenience, especially after settling in. Overall, this experience did not meet expectations.

Runnnn do not I repeat do not stay here, service was horrible. No hot water elevators were broken a/c leaking also shower broken water spilling everywhere. Told the front desk the had no accommodation didn’t can and said sorry. Don’t waste your money

Ac not working , no hot water throughout my stay and they still have the mind to charge me extra 😳.

No problems, just kind of run down

Black mold in bathroom

Clean room friendly staff nice safe parking I love this place close to DFW internacional AirPort and close to downtown Dallas

The rooms linen was not clean. The room wasn't cleaned that well. The person at the desk was on the phone most of the time while I waited to check in. The breakfast was not good. The outside of the property was clean. They do have a fridge and microwave in the room.

Great area near many shopping choices.Parking lot was well lit and safe. However, the hotel smelled of must and mildew. The beds were not comfortable. Rooms lacked a coffee maker.

Breakfast items ran out before end of the designated period. They said they had an airport shuttle but did not. One employee said it was in the shop. Then when I checked the next week another employee said they discontinued service months ago. No desk staff knew how to get there or to the airport by public transit, though it turned out to be pretty easy.

The room itself was clean. Although you could smell weed in the hallway and half the time the elevator wasn't working and the tub had mold around it. Had to turn the ac down to 63 before it would actually start to coll the room. Quiet area though and easy to get in and out of. Would I stay again? Sure.

No hot water

Clean and helpful and you can beat a good breakfast everything was great!

Says non smoking but strongly smell the cigarette smoke , not sure the room have smoke detectors 😒The restroom was also dirty😤

There was no hot water. We told the desk. Apparently they were working on it but did not help our situation. I feel something should have been offered to help us decide if we ever want to return.

La Quinta Inn at Wyndham deserves 0 stars if I should rate. Let’s see where do I begin…. Dirty bathroom with a dirty toilet and shower. I had to use my own cleaning supplies to clean the toilet and bathtub. The sheets were dirty with hair. The sheets were not changed and were dingy. The room had a strong odor. No running hot water at all. My guest and I had to take cold showers. This was a stay from HELL!! When I arrived to the hotel. I didn’t even receive a proper greeting. “ May I have your drivers license”…. What happened to customer service and saying Welcome! No asking how was my stay of course.. Outside looks nice but inside isn’t what you think…

I had no HOT water, I reported the issue twice, once via text message as requested if I had any issues..No Response! I called the front desk and reported it to the clerk who didn’t seem very bothered by it, The clerk did offer to send someone up to check it out but by this time I was getting ready to check out. I hope they too it seriously and get the issue resolved before rebooking the next guest in room 206.

Cons: the room had an awful smell and was musty. There was NO hot water and the hotel employees didn’t bother to tell us but admitted that they knew about it and the repair person was due on Monday. Note, I was there from Friday through Tuesday, so that was an entire weekend with no hot water. The best I can say is that the water wasn’t an ice cold so you could take a shower, but it never got hot. Not even in the sink. It was finally fixed Tuesday morning when I was leaving. The hotel didn’t offer any thing to make up for the inconvenience. The Internet was sketchy. Monday night I couldn’t get any Internet service at all, when I called the front desk, the guy said he would restart the router. It was only better for about an hour. Not my first choice to stay if I’m ever in that area again.

Great, safe location where it’s in the middle of a lot of attractions. Nice quiet area. The elevator wasn’t working during our stay and every afternoon, our keycards would stop working so we had to go to the front to get new keycards. The water in the shower never got hot and only stayed at a room temp to cold temperature.

I stayed at the hotel for five days and four nights, and there was no hot water during my entire stay. I also noticed what appeared to be black mold on and around the bathtub, which was very concerning. In addition, the elevator was out of service for approximately four days. On my final day, I was informed that it had been repaired, so I used it to bring my luggage downstairs. However, the elevator took me down, then unexpectedly went back up, and then descended again before stopping very abruptly and forcefully at the floor. I pressed the emergency alarm button, but it did not appear to work. It took approximately 30 seconds for the doors to open, finally. Although I sincerely appreciate the professionalism and kindness of the staff, the lack of hot water, the apparent mold, and especially the elevator incident created serious concerns regarding the hotel's maintenance and guest safety. Unfortunately, this was one of the worst hotel experiences I have ever had.

Elevator didn’t work and water was cold

Hot water has not been available for my last 3 stays that span across over 3 months. Elevators were not working and my TV was not working. The owners do not maintain the property obviously but what’s worse is that they knowingly NOT disclose the broken amenities like no hot water prior to check in. When asking for a refund and to check out, they do not give any refunds. Expedia staff is of no help. I will never come here again and probably not use Expedia. At least I can dispute issues with my credit card company directly.

Clean room

No hot water.

It was a nice place for an overnight stay.

I was disappointed not my normal experience at La Quinta.

clean room- friendly staffs

Our stay was incredibly pleasant from start to finish. The hotel is located in a quiet area, yet it offers excellent access to the tollway and is close to many great places to eat. Our room was perfectly clean, and the staff was friendly and welcoming throughout our visit. We also really enjoyed the delicious continental breakfast—there was a nice variety of bread, and the coffee was great. To top it off, the online checkout process was quick and easy, making our overall experience seamless. We would definitely stay here again!

Over the last year I have had to frequently travel to Las Colinas and I always stay at this property. The staff is friendly, phenomenal customer service, the location is convenient, the price is a great value, and there’s breakfast. Thank you to Jay and the complete staff.

The property was very clean but the air conditioning did not work well. It would cool much below 78 or 80 degrees Fahrenheit even though I set it at 66. There was also no hot water in the shower. When it was time to checkout they would not provide a receipt due to the daily audit update. I understand that. They refused to provide anything manually in writing acknowledging checkout. The attendant said he would not provide proof. Not they he couldn’t, he just refused to do. I would advise others to seek an alternative place to stay.

Very clean, good continental breakfast, free parking, quiet, great for solo travel, however the shower did not get very hot.

Pool was dirty, water was cold in the showers, no one at the desk would answer the phone.

A very quiet place to rest!

The elevator was not working so I stayed on the first floor and I do not know if because we were close to the laundry but my room had a smell to it. Even though my air conditioner ran it was very humid in my room that my clothes felt damp.

As always very clean room and amenities and great service.

The front desk staff member was friendly at check in. The hotel was clean, smelled a bit funny in the lobby, but everything appeared clean. I was hopeful at the time of booking that the newer exterior would equal a decently maintained room, but despite having been renovated, there was quite a bit of wear-and-tear in our room: broken trim under the mini-fridge, peeling/scratched paint on the bathroom door frame, a tear in the arm of the sofa, stained sofa cushions. Aside from the damage, the beds, bathroom, and the room in general were clean. We did not request a room change so can’t speak on how that would have been handled. I did appreciate the online check out option. All-in-all, I’ll probably stay somewhere else next time we’re in town.

Morning breakfast buffet was nice but a few additions would be helpful. Food wise … bagels and crème cheese at least added. A few healthier options offered would be ideal. A hand wash sink should be added in the dining area for guests, as well as attendants, use as needed.

I stayed here for business a couple nights because it was a walkable and affordable option to the Ritz Carlton where a conference was being held. The room was clean and provided a safe and comfortable place to work and rest. The lobby was very small and had a very strong cleaning product smell but staff were friendly.

It was great overall!

Good one

Moisture into the room. Ironically, a digital thermometer with me and the humidity in my room registered at 73% I changed to a new room assuming the air-conditioning was not working properly. In the next room had the same high humidity of 68%. One evening the dampness was so bad in my room. I wound up taking a nap on the couch in the lobby around 4 o’clock in the morning.

Upon arrival at DFW I contacted front desk for courtesy shuttle per the web site. The attendant was hard to understand but was able to communicate that shuttle was broken, for me to find my own transportation. Once I arrived and received my room, the smell in it and hallway was unpleasant. Breakfast the following morning was free, it also was very limited and cheap. Don’t recommend staying here

nice and clean hotel and close to the airport

The hotel has rats and refused to a knowledge it when brought to their attention. Unfortunately we didn’t notice the rats until we had stayed for one whole night, we checked out early bc of sed rats and they refused to refund us for our second night. I wasn’t even asking for a full refund, just to be refunded for the night we weren’t staying there.

great place to stay

Awful experience, stayed here 4 nights and every night we took cold showers I expressed this to the staff and manager as well and nothing was done just multiple excuses and no plan. It wasn’t until I asked for a room change on our last day after giving their excuses a chance to follow through and hoping that the problem was just in that one room and it could possibly be hot water in the new room but it was the same as expected. The water was still cold and I wasn’t accommodated nor was anything done about my situation. Worst stay ever !

Website shows that they bar a shuttle to and from airport, they do not have it. This was the main reason inspected this hotels

Clean well kept room staff are great.will stay again

Extremely peaceful...worth the stay.

Decent place, clan quiet and not far from the interstate

Terrible customer service . Do not care about assisting customers . Arrived a day early and was told only a two bedroom was available . I arrived at 1 AM in the morning. Keep in mind. My check was for three in the afternoon so I arrived early. They wanted to give me a two bedroom room for a very high rate and then have me move at 11 in the morning into my new room. It was just me by myself. I asked if it can be matched with the rate that I got the other days for and call customer service no help at all. while I was there, I had to get my key card activated twice because they deactivated it. I asked for a room towards the back so I can conveniently park since I am handicap and access a room before I can even finish my sentence the agent said well that’s what there is. Didn’t even hear my reasoning or anything when I took a shower. The water was cold not even warm room was decently cleaned. That’s why I have stayed there before and since I try not to associate with the employees didn’t care much for the customer service, but having to walk from the middle of the hallway all the way to the front with items in my hand was just absurd. On the last night I did have my son with me and went to the breakfast in the morning five minutes technically before closing, but it was just horrible trash over filling nothing available if cutoff time is 10 o’clock it should be 10 o’clock not 9:55 AM they didn’t want to reduce my rate the first day but yet can cut off breakfast early. Not my pick

The manager was really nice and professional. He was there Friday when I arrived.

Clean room! Nice visit, recommend staying here!

SOAKED, like my socks and feet were wet just from walking around my room. There was also a marijuana cigarette butt like a joint roach just on the floor right when I walked in. Disgusting.

The staff receptionist refused to give a receipt with the excuse that the system wasn’t working .

The check-in was quick. The room was clean & the bed was comfortable. We didn’t use really any of the amenities as our stay was just to get a few hours of sleep before having to leave on a very early flight. I would stay again.

NO HOT WAYER . Apparently their boiler was not working correctly. They also did not know which rooms were getting the hot water and which rooms were not getting hot water. When I checked in, nobody said anything about boiler issue nobody said “hey check the hot water. Let us know” NO A WORD ABOUT THE HOT WAYER ISSUE WAS MENTIONED TO ME. So I get done with my work late try to jump into the shower around 10 :30 pm no hot water. At this point, I was tired and just took a quick cold shower and went to bed. The next morning I went downstairs and I said “hey my room didn’t have any hot water” and Annna at the reception says “oh yeah we’re having problems with the boiler” and I said “how come nobody said anything to me when I checked in?”. And she says kinda sarcastically “oh because we don’t know which room rooms are having any problems and did you call? Did you call?Did you call downstairs and let us know?” and I said no I did not call at 11:30 at night cause I didn’t think that anybody was gonna be able to do anything that late at night anyways therefore I’m letting you know in the morning. This is the morning I’m checking out and then I was told that the manager will get in touch with me and I still haven’t heard anything back from them. It’s been two days now..

The room smelled like it had just been painted, so it was hard to sleep taking in that smell. I alerted the front desk. They said sorry, and that they would make a note of it.

Me pareció súper la estadía, habitación limpia, amabilidad del personal, rico el desayuno super practico! Mil gracias

The place was great except they put us in room 143 which was for pet friendly. Smelled terrible. They made up for it the next day and placed us in a new room, clean and great! We would stay again

The bathroom sink would over flow because of hair. You could see the hair clog. The showers head were terrible, worked at 40% capacity

.

3. Rude and unprofessional front desk staff at night except morning staff. 3. Carpet had patches of dirt. 4. TV not connected to the internet. 5. Cleaning maid opened the door without knocking. 6. Front desk staff talking to me while browsing on the phone and with very rude demeanor and asked where I was from. This hotel should not be operating at all.

Better than I thought, based on previous reviews.

The staff was very helpful. Room was spacious and clean. The pool needed a bit of cleaning.

The beds were TERRIBLE!!!!! Trying to find a spot that I didn't sink completely in or roll off the bed was very challenging. I didn't feel comfortable enough to even take off my socks, the place just felt dirty. This property had a rating of 8.2 and I am not sure I would even give it a 6 except for location. To say the least I was very disappointed with this La Quinta property. My wife and I try to stay at their properties due to being very well kept up to date, clean, good staff. This property makes me reconsider. And Expedia needs to check out the properties themselves if you are going to rate them.

I booked this hotel as it said that an airport shuttle was available but they didn’t have a shuttle I also wanted a late check out and was ready to pay for it but they said they can only give me one extra hour payed for of course instead of what Expedia said which is a late checkout at 3pm the breakfast was very mediocre not a fairly good selection of options also the swimming pool was filthy with leaves was a terrible experience

The only issue I was that the shower kept backing up and I requested a late check out and was awakened by a knock on the door at 11am then a call at 11:15am, so what was the purpose of been granted a late check out if you’re still going to wake me up before??

So, I got only one of those; sleep. -The jacuzzi was lukewarm -The internet went out and didn’t come back until the next morning -No hot water in the shower. I called to report these, but got nowhere. For example, “there’s no hot water because all the guests are using it at the same time”. Shouldn’t a decent place account for that? Ridiculous statement.

Thump Up!

Hines, LQ properties have REALLY been disappointing me in the last 2-5years with dirty and understaffed rooms and hotels. This one changed that trend! Clean, upkeep done. Being across from a ritz Carlton property may be shy, but it was 5/5 stay.

It’s was literally 90 degrees in my room the ac did not spread throughout the room I ultimately left the property.

Great location. Very spacious. Ok breakfast. Hallways smelled like weed at times. Missing iron and when i asked for one, i was not believed and the receptionist went into the privacy of my room to physically look for one. She was not nice or friendly at all.

The property is old , and smells like mildew when you go in

Room was clean - bathroom just need a lil work staff was good , didn’t go to the pool and no problems with parking.