HYATT house Dallas/Las Colinas

Staff was amazing. Helped with everything I asked for. Room was spotless.... only thing I hate is the 50 dollar early check in... and u gotta pay for parking.

Very clean now we’ve stayed in the past felt kinda used but now feels very clean Need smart tvs

Awful experience. Would not recommend staying here.

Room was way spacious, clean and with general good maintenance. The amenities and location are great too. Quite nice to take a walk around the whole complex. Staff was super nice at all times Only thing I might mention is a small leak in the shower's wall that made water spill out quite easily

Rooms needs to be more clean

Nice place. I think I didn't realize it was meant to be an extended stay type of place. If we had stayed longer it was very nice. The room was a little warm for our location; maybe some air not circulating. A fan would have helped us, something I normally carry when traveling. I would stay there again. Very handy to then go to DFW airport.

What I’ve noticed is the property has not been updated in over 10 years. If it has, I can’t tell. The carpet is dark, dull and appears dirty. The rooms are dark due to the carpet and the window shades. The rooms appear very drab and lack that inviting feeling. the paint is a stark white without any wall dressings which further highlights the drab look of the rooms (in both the first and second rooms). The first room we were assigned had women’s panties on the floor behind the bathroom door and a discarded toilet paper wrap behind the door as well. There was also a LARGE dead roach on the stairs as we went up to the next room. There were no forks, only spoons in the kitchen and the carpet needs cleaning and vacuuming because there were long strands of hairs all over the 2-bedrooms. I was very disappointed with this visit. The weekend breakfast buffet was tasteless. Only turkey sausage links, watery sausage gravy, and hard dry biscuits. The best part of the breakfast was the oatmeal. Even the convenience of location and spacious rooms will not bring me back here sorry to say. This Hyatt House REALLY could use some serious updating.

Trash left outside of rooms, excessive pay to park fee, staff is rude and disrespectful The disrespect given by multiple employees after a major mistake by a staff member

Trash left outside of rooms, excessive pay to park fee, staff is rude and disrespectful The disrespect given by multiple employees after a major mistake by a staff member

Very good

Perfect location for short work trip

Perfect location for work trip near grapevine

The room was digusting. The tvs did not work. The bed had blood on it. The dishwasher had dirty dishes in it. The soap was used and there was dirt on the wash towels. The floors was dirtyyyy! We had to change rooms twice. I honestly need a full refund. I will never ever go back! I do no recommend. 0/100! I was on the phone back & foward for an hours or more trying to get a refund or some understanding noting. I’m upset!

The kitchen and two bedrooms

The ads for this hotel are a fantasy, there are no amenities, the pool and hot tub were down. The bar and restaurant that were in the promos for this hotel do not exist. This property is more like an old apartment complex that has been turned into an extended stay product. As a person in the commercial real estate industry, if this is a HYATT product they should be ASHAMED! The couch had a clear sagging issue, and the chair had the underlining hanging on the floor. All of the FFE was old and out of date. Outdoor corridors are rarely a safe concept for women traveling alone. Elephants were above me for three days, sound barrier inferior, if you are downstairs, you will not sleep. I watched two other parties trying to check in being told that they would need to call their third-party booking parties because they had no rooms for them. I guess I was the lucky one, I got in, if you want to call that luck. There was no blow dryer, no iron or ironing board. I never write any reviews so that should say it all.

Exceptional

The price isn't bad. The maintenance though and the cleaning needs to be better. They have tried at updated rooms but need to finish those updates. Didn't try the breakfast. Did have to pay for parking which was a surprise at $14 a night.

Staff wasn’t very interested in being helpful. You have to pay for parking which isn’t even monitored. The rooms are extremely outdated and the carpets are very dirty. Never enough towels or other products. I had to go to the front desk every night for towels and room wasn’t cleaned once out of the 7 days I was there for school. Very disappointing for a Hyatt property.

I do like staying here cause it’s convenient to my office and affordable, but this was not a good room

Todo estuvo muy bien, buena atención, cuarto limpio y amplio estacionamiento.

Very good

Options of two bedrooms with their own bathroom. Room was not properly set and maintained before check in time. Having to pay for parking. Required room deposit after already paying for our room and stay. Breakfast wasn’t great and hot tub wasn’t working properly.

Options of two bedrooms with their own bathroom. Room was not properly set and maintained before check in time. Having to pay for parking. Required room deposit after already paying for our room and stay. Breakfast wasn’t great and hot tub wasn’t working properly.

Passable

Nice location. Quiet area. Clean facility. Spacious rooms. Stocked with dishes, utensils, cooking pans. Friendly staff. Already booked again for our upcoming trip in January. Having to walk up stairs, but I managed it.

Nice location. Quiet area. Clean facility. Spacious rooms. Stocked with dishes, utensils, cooking pans. Friendly staff. Already booked again for our upcoming trip in January. Having to walk up stairs, but I managed it.

The carpet in my room is visibly dirty. Staff attempted to move me to another room, but that room also had filthy carpet and visibly dirty furniture, so the alternative was not much better. The condition of the grounds is also disappointing. Trash can frequently be seen around the property, and pet waste is often left behind without being picked up. I do want to acknowledge that the staff appears to be doing the best they can under the circumstances. My concern is with the overall decline of the property itself. It appears that limited resources and reduced occupancy may be contributing to deferred maintenance and upkeep. This is a very different property from the one I remember staying at in 2015.

No luggage carts. Had to pay for parking in an area where other hotels do not. Access and exit to and from property was very limited. Walk from parking to room was long and outside (not good during rain). Room with full kitchen had a broken ice maker, only one drinking glass, and a child size toilet crammed into a small area in the shower.

Groundskeeping could be better

The hotel could use some tlc. Housekeeping needs an upgrade, rooms are not the best, and lots of “bandaids” on crucial structural things that will make you raise your eyebrows…

I didnt like the breakfast the location was good I did not like when I got their my room wasn’t ready had to wait 2hrs to check in and the breakfast was nasty

I didnt like the breakfast the location was good I did not like when I got their my room wasn’t ready had to wait 2hrs to check in and the breakfast was nasty

Surprise expenses. Had to pay for parking. Had to pay a $100 deposit. Showed up 8 minutes before check-in time and was told to wait, then watched someone else check in a couple minutes early. Front desk didn't seem happy to be there.

How it made it feel like an apartment instead of just a hotel There is a staff named Nancy that seems to be a little racist. She would be all bubbly and sunshine with someone and here comes a hispanic or black person and her attitude completely changes. It was hard to watch and made me uncomfortable

The room was the nastiest I’ve ever stayed in and the property grounds were not kept up at all

I liked that the hotel had breakfast available. I liked the room setup. There wasnt a trashcan in the main area or rooms. When went to the office to to ask for more towels one day and they said they didnt have towels at that time. There was a roach in the bathroom and on the bed and ants bit my son and hes allergic. Not to mention as we had to walk to tour room we had to pass by animal feces on the stair each time.

I liked that the hotel had breakfast available. I liked the room setup. There wasnt a trashcan in the main area or rooms. When went to the office to to ask for more towels one day and they said they didnt have towels at that time. There was a roach in the bathroom and on the bed and ants bit my son and hes allergic. Not to mention as we had to walk to tour room we had to pass by animal feces on the stair each time.

Breakfast was not what was displayed online. There was mold every where. I was instantly sick because I am allergic to mold. Dust was every where. And it smelled really bad.

Great, with space and peaceful feeling.

I was very pleased with my stay. The room was clean and spacious.

The rooms were outside motel style and mine was way in the back since I was a female staying a night I asked the woman checking me in to give me the room towards the front of the property but she ignored me. I had order water late and night and Tylenol as I was afraid to go out alone as the room door opened to the back of the property. The room and pillows were not good either. Barely slept.

I liked the two rooms but I had to change rooms three times within the first 30 minutes of checking in due to issues with each room. 1st room smelled like mold, 2nd room was not clean and had a waterbug on the shower curtain. On day two, the toilet in the third room stopped working and the maintenance man was suppose to come the next morning and never did. The lobby clerk was not helpful at all. She just kept swapping out rooms to me. There was a family of cats that were also staying there.

Loves the room very clean and perfect setup on the rooms

Room was big but dated TV in master bedroom keep going in. And out. Hot tub was working correctly or hot... No elevator

The front desk staff was very warm and inviting which was nice after having to switch hotels at the very last minute. However, the hotel itself is just okay. We loved having two king beds for our family but the room had a cat urine smell and zero blankets; only sheets. We were able to grab a comforter from the front desk but it had a faint smoke smell to it. The breakfast was less than desirable in taste. However, the beds were comfy and the location great! Super quiet property. For the cost and location, we'd stay here again if we needed to.

The dirtiest room I ever stay in my life. The room smells like cat pee, the carpet was so dirty when you walk your feet turns black and sticky. It was so terrible I'll never come back.

It was hime away from home. My family and I were very pleased and comfortable. Breakfast options everyday were different. Having an actual stove in our room was definitely a plus. All the extra space was great. Can't remember the front desk lady name but she was amazing. She took good care of us. My daughter named her MS. THANG. Will definitely be back here

Everything was great. We felt safe and comfortable!!! We loved the layout!

We had a pleasant experience here! It was me, my sister and 2 teenagers. Beds/sheets were clean. A lot of people I had seen on here complained about the bottom of the tubs being dirty…. But honestly, it’s just the nonslip stuff that’s on the bottom of the tubs… those won’t ever be ‘truly’ cleaned. We never got to take advantage of the pool so I don’t know about that. But this was a comfortable, safe, and great location. They don’t clean rooms everyday because it’s more of an extended stay type of place. At least the room we were in was. It had a small kitchen and 2 bedrooms/2 full bath. I’d stay here again.

THE ROOMS WERE OLD , UNKEPT AND NASTY. I WILL BE SENDING THE PICS TO THE CORPORATE OFFICE. THE ENTIRE HOUSEKEEPING AND MAINTENANCE STAFF NEEDS TO BE REPLACED

Very spacious rooms and convenient location. Breakfast was a plus. Very close to shopping area and restaurants

Do not recommend this property at all. The bathroom and shower were filthy with dirty foot prints inside. The cabinet under the mirror had a toothpaste dribble down the front of it. The countertops in the kitchen and the forks were sticky. There was only one towel and one washcloth per bathroom. The pull out bed had no bedding at all - not even a sheet. The kitchen sink made a loud popping sound the ENTIRE stay. I have photos and videos.

Such a relaxing place to stay , had a really nice bbq area and the rooms were amazing !!

The rooms were dated and not clean at all. Our room had mosquitoes and flies. Staff was decent however on requesting an extra hour for checkout they didn't want to help at all. The carpet in our rooms had stains everywhere and not cleaned/vacuumed. Sink was clogged, dishwasher racks didn't work and the vent/exhaust fan in the kitchen didn't work. If I had the option to give 0 star to the room I would.

This hotel was not about seemed in the listing. It was not cleaned properly the walls was dirty the bars in the shower was broken (very unsafe) the lamp shade was broke and still hanging on with sharp metal pieces, there was dead flies and cobwebs and dust and dirt in the window seals. I was charged for daily parking which was not added in the listing last but not least they didn’t have a room available for me until almost 5 pm despite me having a reservation and I couldn’t cancel my reservation and go somewhere else cause they wouldn’t refund my money of I wanted to cancel the whole booking. To say they least very ghetto very tacky and desperate for business

This has been the most upsetting stay for us especially when it carries the brand name Hyatt. The bed spread had stains, there were worms in bathroom, toilet flush had a leak, empty bottle in soap dispenser and on top of it, no phone connection in room to connect to the operator. When we went directly and complained and requested to fix these problems, guess what, no one attended any of the issues and just did not care. Even a simple motel would do better customer service than this. They even charge here for car parking but not at all a worthy stay.

The staff was nice, tge breakfast was good. The rooms were ok.

Front desk was mildly rude unless you are a globalist member. Do they train them to increase their kindness a percentage based on your membership level?

Good helpfull breakfast delicious

My sons room was 211 and he too enjoye the room and stated that it was very nice, peaceful and he was pleased with everything. The common area was also nice and peaceful, and the food was good. The staff was very nice and welcoming.

Never changed out the linens and towels

Clean rooms

Okay, you need to know this is obviously an old apartment complex bought and turned into a Hyatt. There are no elevators to the top floor. There are entirely too many units for the amount of staff and the rooms are surface clean but the coffee grounds were in the pot and had molded. The coffee pot itself was molded, the coffee cups in the cabinet were actually dirty. I rented a room with a tub and did not get one. The staff was very nice, breakfast was good and I would probably stay there again if I had to, but they need to rethink their business model. This isn't a regular hotel. Maybe make it an extended stay.

I booked this for a business trip for five nights and ended up staying there less than two hours before checking out to go to another property. The room I was allocated was dirty, dark and in an unsafe location for a female by herself. Furniture was broken, there was dirt on the floors and the smell when entering the room was absolutely disgusting. This appears to be a long stay property, known to locals that way. It should not be sold on here. The staff were unable to help me with this different room and Expedia have been extremely difficult and unresponsive to my complaint, expecting me to pay the full five nights day when they were unable to fulfil my reservation. Avoid this place at all cost!!

Everything and everyone was alright

Nothing that I liked in this place: mold unclean carpet , extremely dirty. Breakfast was ok but I will never recommend for someone else.

Better than expected stay here for just a night. Comfortable space, great amenities, breakfast was adequate with good options. I’d definitely choose to stay here again if in the area.

Nice place. Great Stay. Easy check in and check out.

I booked through Hotels.com and arrived an hour or two later. They saw my booking but said they had given my room away due to walk-ins. They also said I should not have booked through a third-party because Hotels.com doesn’t know how many rooms are available (which both Hotels.com and the property have subsequently confirmed was not true). They gave a room to the lady behind me in line because she booked with Hyatt directly, even though that is against Hyatt policy. I had to scramble late at night to find alternate accommodations.

Perfect hotel for berthing including parking clean room and good basic breakfast

The staff at front desk was not helpful at all. The room was a full one bedroom with kitchen but basic amenities of kitchen were also not provided. The bedsheet had stains and had to get it changed. Literally under the bed it was so dirty, I noticed it when something fell by mistake and I bent down to pick it...there were literally small stuff from probably previous guests like plastic and toys...which means the room hadnt been cleaned at all. This is not worth the money at all. It is a scam in the name of hyatt. It was the worst stay ever and the breakfast was horrible

I had everything I needed, I recommend it.

My reservation was canceled & I was not notified but was still charged the almost $300 for my room which I have to wait 7-10 business days to get back. No communication whatsoever.

The breakfast was not worth eating but in a pinch it would suffice to keep you alive. As for the hotel itself, it needs some updating, cleaning but not terrible, just not up to standards you would expect. The staff however was great. They had some issues at check-in due to system, but managed everyone well, and throughout the visit, they were warm, friendly and always quick to be supportive and cheerful.

My stay was good. The staff was friendly and welcoming. Room was clean but the paint was coming off by the front door.

When we first arrived we were greeted with bad news. Although the front desk lady was extremely helpful and friendly, she had to give the bad new that our room was not available. Thanks to the corporate not giving her acces to the hotel inventory. In my opinion she should have complete access in order to fo her job accordingly right? So then she gave us 2 rooms to accommodate us no problem i was too tired to try to find another hotel. Once we get to our room the toilet looked like it had been thrown up on ans not clean the sofabed's mattress was disgusting and theres was no sheets for it. We had to go to the from again and she without a problem gavw us another room which it was not perfect but way better. The breakfast in the morning was good but it would run out and they would take a little bit to refill l, but that was not a problem we waited.

I paid thru expedia and they told me the expedia payment hadn't been deposited and they would have to charge me again. Ok no problem. Hotel charged me again. I paid again and went to the room and the toilet was full of toilet paper and debris. The room smelled like marijuana I decided to leave and book another hotel in Las Colinas. Best decision. Do not stay at Hyatt House Dallas/Las Colinas!

Veey disappointed

Shower was not cleaned. Full of hair in the drain. The Hotel didn’t have or ran out of toilet paper. Carpets are really dirty.

Good: The price was good for the large space you get, the staff were polite. Overall i would not stay here again.

Needless to say we were very disappointed with our room. Wont be returning to this hotel at any location.

We were not able to stay rooms were not clean when we got there. I'm still working on the refund.

It's was nice cleaned the stuff was helpful nine and quiet i love these places

I like pretty much everything, but it wasn't that clean, the sofa bed was super old & duty.

Horrible weed smell...we had a reservation for a weekend stayed one night and had to leave and find another hotel

Very comfortable suite, with separate living room, separate bathroom. However, an elevator going to the third floor would be nice.

Good 👍

No towels in the room, requested from the front desk, clerk did not get it to happen. AC/Heat not functioning. Overall the property looks tired, needs maintenance, and staff seems poorly trained.

Staff was very friendly, helpful and very accommodating!

Maintenance is not that good including room service

The room smelled very musty and smelled like it had been a smoking room. The bathroom was very small, and my wife fell into the towel rack trying to get to the toilet. Not too bad for the price and age of building.

Yes very good stay

The room was good but slightly smelly. Tap water also translucent

The key machine was down, and I didn't have a key to my room the entire stay. Every time I needed to get into my room, the staff had to open the door. No one came to clean the room or replace the towels. (I had to ask every day) No one cleaned the room, no one came to bring towels, but yet when it was time to check out they're at the door. Now y'all worried about what's going on in the room?

The rooms need to be updated and the bathrooms need to be more cleaned

The rooms were extremely neglected! I had to check out a day before because there were two large cockroaches in my room, I was told by the manager that they will offer me a refund when Expedia contacts them but no one at the hotel answered. I have video and photo proof of the insect infected room and I still did not my refund

Key system was not working so we had to be let in of the room each time we left. No blankets on the beds and only 1 towel in bathroom. Carpet dirty sticky and wet.

Clean room. Missing enough towels and a blow dryer. All good.

3 Security Light Poles were not working where we parked! Went to talk to Front Desk, no one available for over 15 minutes!! I’m demanding partial refund for all the inconvenience we went through!! Never again will we stay Here !!

Out of hot water for two days

Then they gave me a room which is 100 dollars less than what I booked for and they asked me to call hotels.com for a refund. The room they gave me had the floors wet for some strange reason. Hotels.com was also impossible. I cannot reach anyone except someone through a chat. The person behind the chat said, he/she is calling the hotel but never got any response. It has been a week, I either have a refund or any resolution except hotels.com send me an automated email that they are working on it. I would say if you are in the Irwing/Dallas area don't book this hotel. You have a lot of good choices.

1st room had spiderwebs on walls and tub stopper was broken but they switched the room the next day. Also they ran out of clean washcloths for a time but given they had a full capacity weekend I understood because they were still cleaning rooms at 11-12 at night.

Staff was nice and helpful

Lobby and pool area were nice and loved the location. Unfortunately the moldy dirty carpet made it hard to sleep. Found out on 3rd day they only clean your room if you call by noon and ask for it. I wouldn’t stay there again unless they did a massive remodel and hired more cleaners- every area needed more cleaning

The staff at the desk were great! Jim and JaQuan were very kind and helpful. The room is what we had issues with its cleanliness. There was a large roach in the wall in one of the rooms. The TV would turn on and off on its own and there was no remote to turn it off. The other bathroom had a small roach on the ceiling. The shower had dirt in the edge where you step in. The floor in the living area had some kind of liquid on the floor. It just felt very dirty and not kept well.

I like the breakfast a lot! Rooms are clean.

The room was dirty, the rugs had stains, and overall outdated and yucky. We had no choice but to stay but know to never book that hotel again.

First room carpet was soaked and heat did not work, employees moved my family rooms and we discovered a bed bug on one of the bed and couch have photos to prove it stayed as long as we could out of room since we had no money to relocate hotels.

It was okay but the customer service was great. Our room only had two pillows on a king bed. No bedding for the let out sofa

amenities asked for a blanket never got 1....asked for 2 more towels never got any was ignored by the cleaning staff

Yes

Nice hotel, clean, good rooms. The only negative I saw was the faucet in the kitchen sink and in one of the bathroom sinks were broken. Other than that the hotel is good.

Enjoyed most of my stay but the pool was dirty.

The room was dirty. Hair in bath and bugs. No washclothrd except one. Overall just not a clean hotel.

I did not like solicitors knocking on my door or the fact that I had to kill bugs in the room

Decent property with great staff. Definitely dated but very spacious rooms. Was pretty clean. Close to the airport!

The A/C struggles to maintain 70° with the outside temperature of 80°. We stayed in Unit 711 and the carpet was absolutely disgusting. Walking barefooted would have your feet black within 30 minutes. We had a 2 Bedroom/2 Bathroom unit and each Bathroom only had 1 set of towels. We went to the front desk for more however they only had enough for two more sets. That doesn’t work well when you have 2 bedrooms and 4 people and everybody is showering each night. One of the toilets had blood on the outside, around the bowl. The Den furniture is worn and uncomfortable. There are 3 levels with no elevator. Make certain that you can traverse 2-3 sets of stairs should you find yourself with a room on the second or third level. At one time this Hotel was nice, but it is simply old. It appears that most of the guests are temporary worker/contractors that stay weekly. It’s a cheap nightly rate but the price reflects the condition of the property.

I liked the spacious room and the staff at the desk was very friendly.. What could be improved? The staff could do a better job making sure the food was replenished at breakfast. My biggest complaint was the cleanliness of the room.. The cleaning staff need to take time to thoroughly cleaned the rooms. I stayed at this property 3 years ago and thought by it would be better but it was worse. I will not be returning.

When I first got to my room I noticed a very strong smell of marijuana and that there were no tvs I went to the front desk and spoke to Anthony he gave me another room which was already occupied then he switched me to another room that wasn’t clean so I had to come back to this room and endure the strong scent of Marijuana and the fact there were no tvs. Even after I was promised I would get one Saturday morning. Also the room looks nothing like the pics they advertise!

I stayed in 2321... great room... weird vibration was heard at night, that sometimes subsided...? Also, the outside of the hotel needs to be power washed... the stucco is pretty dingy and full of cobwebs. Most importantly, the front desk staff at check-in and check-out were super nice and professional, along with the very positive managers (?) in the special sport jackets I met at breakfast time. In short, I would definitely stay here again...!!!