HYATT house Dallas/Las Colinas

Very good

I liked the two rooms but I had to change rooms three times within the first 30 minutes of checking in due to issues with each room. 1st room smelled like mold, 2nd room was not clean and had a waterbug on the shower curtain. On day two, the toilet in the third room stopped working and the maintenance man was suppose to come the next morning and never did. The lobby clerk was not helpful at all. She just kept swapping out rooms to me. There was a family of cats that were also staying there.

Loves the room very clean and perfect setup on the rooms

Unfortunately, the way our stay was handled overshadowed anything positive we could say about the property. This was an extremely frustrating and poorly handled experience. We were told by the front desk that the building would be undergoing a water shutdown and that we needed to pack all of our belongings and leave our room before 4 PM. We woke our family early, packed everything, and rearranged our plans based entirely on the hotel’s instructions. When we returned to the front desk, we were suddenly told that the water shutdown had been canceled and that we could go back to our room. No one had contacted us to let us know. When I expressed my frustration about having packed everything and disrupted our family for no reason, the receptionist was rude and simply walked away. To make matters worse, when we returned upstairs, our room keys no longer worked. After everything that happened and the way the situation was handled, we ultimately had to leave the hotel and find different accommodations. We were also not the only guests affected. Other guests received the same instructions from the receptionist to leave their rooms because of the supposed water shutdown. When at least one of those guests was later told to return to their room, they discovered that the room was already occupied. The lack of communication, organization, professionalism, and concern for guests was unacceptable. What should have been a relaxing stay became stressful and disruptive for our entire family.

The only thing I like was the location of the hotel The room smelled liked they were trying to cover up the smoke smell. The room needed some updating. And the staff was not very friendly.

Room was big but dated TV in master bedroom keep going in. And out. Hot tub was working correctly or hot... No elevator

The front desk staff was very warm and inviting which was nice after having to switch hotels at the very last minute. However, the hotel itself is just okay. We loved having two king beds for our family but the room had a cat urine smell and zero blankets; only sheets. We were able to grab a comforter from the front desk but it had a faint smoke smell to it. The breakfast was less than desirable in taste. However, the beds were comfy and the location great! Super quiet property. For the cost and location, we'd stay here again if we needed to.

Poor

The dirtiest room I ever stay in my life. The room smells like cat pee, the carpet was so dirty when you walk your feet turns black and sticky. It was so terrible I'll never come back.

Everything was nice

No

Location to everything in the city Rude staff, dirty room (dust, mold, bugs). Room looked very neglected.

Location to everything in the city Rude staff, dirty room (dust, mold, bugs). Room looked very neglected.

No elevators and we were on the third floor with 2 elderly people.

I liked the room setup. No elevators and we were on the third floor with 2 elderly people.

Disappointing

It was hime away from home. My family and I were very pleased and comfortable. Breakfast options everyday were different. Having an actual stove in our room was definitely a plus. All the extra space was great. Can't remember the front desk lady name but she was amazing. She took good care of us. My daughter named her MS. THANG. Will definitely be back here

Everything was great. We felt safe and comfortable!!! We loved the layout!

We had a pleasant experience here! It was me, my sister and 2 teenagers. Beds/sheets were clean. A lot of people I had seen on here complained about the bottom of the tubs being dirty…. But honestly, it’s just the nonslip stuff that’s on the bottom of the tubs… those won’t ever be ‘truly’ cleaned. We never got to take advantage of the pool so I don’t know about that. But this was a comfortable, safe, and great location. They don’t clean rooms everyday because it’s more of an extended stay type of place. At least the room we were in was. It had a small kitchen and 2 bedrooms/2 full bath. I’d stay here again.

Superb

I liked the location and the room set up. I didn't like that it was trash and dirty linen out say my room door and the cable went out and didn't get fixed. Not being able to watch TV was very inconvenient.

I didn't like that it was trash and dirty linen out say my room door and the cable went out and didn't get fixed. Not being able to watch TV was very inconvenient.

Nothing honestly, terrible experience. The rooms were very nasty, filled with roaches. We were moved from the first initial room due to very nasty bedding. The bedding in all of the rooms were very dingy. I would not recommend this place to anyone.

Nothing honestly, terrible experience. The rooms were very nasty, filled with roaches. We were moved from the first initial room due to very nasty bedding. The bedding in all of the rooms were very dingy. I would not recommend this place to anyone.

When I got to my room there was trash and dirty linen stretch out by the door and all along the walk walk way. The cable and Internet went out, which was very a convenience.

I like the fact that the location was remarkable. When I got to my room there was trash and dirty linen stretch out by the door and all along the walk walk way. The cable and Internet went out, which was very a convenience.

Bad

Pool out of order, beds were uncomfortable. No bedding for the pull out sofa. There was a leak (not sure where it was coming from) and my bag/belongings got soaked. We also had to kill a couple of hornets in the room.

THE ROOMS WERE OLD , UNKEPT AND NASTY. I WILL BE SENDING THE PICS TO THE CORPORATE OFFICE. THE ENTIRE HOUSEKEEPING AND MAINTENANCE STAFF NEEDS TO BE REPLACED

Very spacious rooms and convenient location. Breakfast was a plus. Very close to shopping area and restaurants

Do not recommend this property at all. The bathroom and shower were filthy with dirty foot prints inside. The cabinet under the mirror had a toothpaste dribble down the front of it. The countertops in the kitchen and the forks were sticky. There was only one towel and one washcloth per bathroom. The pull out bed had no bedding at all - not even a sheet. The kitchen sink made a loud popping sound the ENTIRE stay. I have photos and videos.

Such a relaxing place to stay , had a really nice bbq area and the rooms were amazing !!

The rooms were dated and not clean at all. Our room had mosquitoes and flies. Staff was decent however on requesting an extra hour for checkout they didn't want to help at all. The carpet in our rooms had stains everywhere and not cleaned/vacuumed. Sink was clogged, dishwasher racks didn't work and the vent/exhaust fan in the kitchen didn't work. If I had the option to give 0 star to the room I would.

This hotel was not about seemed in the listing. It was not cleaned properly the walls was dirty the bars in the shower was broken (very unsafe) the lamp shade was broke and still hanging on with sharp metal pieces, there was dead flies and cobwebs and dust and dirt in the window seals. I was charged for daily parking which was not added in the listing last but not least they didn’t have a room available for me until almost 5 pm despite me having a reservation and I couldn’t cancel my reservation and go somewhere else cause they wouldn’t refund my money of I wanted to cancel the whole booking. To say they least very ghetto very tacky and desperate for business

This has been the most upsetting stay for us especially when it carries the brand name Hyatt. The bed spread had stains, there were worms in bathroom, toilet flush had a leak, empty bottle in soap dispenser and on top of it, no phone connection in room to connect to the operator. When we went directly and complained and requested to fix these problems, guess what, no one attended any of the issues and just did not care. Even a simple motel would do better customer service than this. They even charge here for car parking but not at all a worthy stay.

The staff was nice, tge breakfast was good. The rooms were ok.

Front desk was mildly rude unless you are a globalist member. Do they train them to increase their kindness a percentage based on your membership level?

Good helpfull breakfast delicious

My sons room was 211 and he too enjoye the room and stated that it was very nice, peaceful and he was pleased with everything. The common area was also nice and peaceful, and the food was good. The staff was very nice and welcoming.

Never changed out the linens and towels

Clean rooms

Okay, you need to know this is obviously an old apartment complex bought and turned into a Hyatt. There are no elevators to the top floor. There are entirely too many units for the amount of staff and the rooms are surface clean but the coffee grounds were in the pot and had molded. The coffee pot itself was molded, the coffee cups in the cabinet were actually dirty. I rented a room with a tub and did not get one. The staff was very nice, breakfast was good and I would probably stay there again if I had to, but they need to rethink their business model. This isn't a regular hotel. Maybe make it an extended stay.

I booked this for a business trip for five nights and ended up staying there less than two hours before checking out to go to another property. The room I was allocated was dirty, dark and in an unsafe location for a female by herself. Furniture was broken, there was dirt on the floors and the smell when entering the room was absolutely disgusting. This appears to be a long stay property, known to locals that way. It should not be sold on here. The staff were unable to help me with this different room and Expedia have been extremely difficult and unresponsive to my complaint, expecting me to pay the full five nights day when they were unable to fulfil my reservation. Avoid this place at all cost!!

Everything and everyone was alright

Nothing that I liked in this place: mold unclean carpet , extremely dirty. Breakfast was ok but I will never recommend for someone else.

Better than expected stay here for just a night. Comfortable space, great amenities, breakfast was adequate with good options. I’d definitely choose to stay here again if in the area.

Nice place. Great Stay. Easy check in and check out.

I booked through Hotels.com and arrived an hour or two later. They saw my booking but said they had given my room away due to walk-ins. They also said I should not have booked through a third-party because Hotels.com doesn’t know how many rooms are available (which both Hotels.com and the property have subsequently confirmed was not true). They gave a room to the lady behind me in line because she booked with Hyatt directly, even though that is against Hyatt policy. I had to scramble late at night to find alternate accommodations.

Perfect hotel for berthing including parking clean room and good basic breakfast

The staff at front desk was not helpful at all. The room was a full one bedroom with kitchen but basic amenities of kitchen were also not provided. The bedsheet had stains and had to get it changed. Literally under the bed it was so dirty, I noticed it when something fell by mistake and I bent down to pick it...there were literally small stuff from probably previous guests like plastic and toys...which means the room hadnt been cleaned at all. This is not worth the money at all. It is a scam in the name of hyatt. It was the worst stay ever and the breakfast was horrible

I had everything I needed, I recommend it.

My reservation was canceled & I was not notified but was still charged the almost $300 for my room which I have to wait 7-10 business days to get back. No communication whatsoever.

The breakfast was not worth eating but in a pinch it would suffice to keep you alive. As for the hotel itself, it needs some updating, cleaning but not terrible, just not up to standards you would expect. The staff however was great. They had some issues at check-in due to system, but managed everyone well, and throughout the visit, they were warm, friendly and always quick to be supportive and cheerful.

My stay was good. The staff was friendly and welcoming. Room was clean but the paint was coming off by the front door.

When we first arrived we were greeted with bad news. Although the front desk lady was extremely helpful and friendly, she had to give the bad new that our room was not available. Thanks to the corporate not giving her acces to the hotel inventory. In my opinion she should have complete access in order to fo her job accordingly right? So then she gave us 2 rooms to accommodate us no problem i was too tired to try to find another hotel. Once we get to our room the toilet looked like it had been thrown up on ans not clean the sofabed's mattress was disgusting and theres was no sheets for it. We had to go to the from again and she without a problem gavw us another room which it was not perfect but way better. The breakfast in the morning was good but it would run out and they would take a little bit to refill l, but that was not a problem we waited.

I paid thru expedia and they told me the expedia payment hadn't been deposited and they would have to charge me again. Ok no problem. Hotel charged me again. I paid again and went to the room and the toilet was full of toilet paper and debris. The room smelled like marijuana I decided to leave and book another hotel in Las Colinas. Best decision. Do not stay at Hyatt House Dallas/Las Colinas!

Veey disappointed

Shower was not cleaned. Full of hair in the drain. The Hotel didn’t have or ran out of toilet paper. Carpets are really dirty.

Good: The price was good for the large space you get, the staff were polite. Overall i would not stay here again.

Needless to say we were very disappointed with our room. Wont be returning to this hotel at any location.

We were not able to stay rooms were not clean when we got there. I'm still working on the refund.

It's was nice cleaned the stuff was helpful nine and quiet i love these places

I like pretty much everything, but it wasn't that clean, the sofa bed was super old & duty.

Horrible weed smell...we had a reservation for a weekend stayed one night and had to leave and find another hotel

Very comfortable suite, with separate living room, separate bathroom. However, an elevator going to the third floor would be nice.

Good 👍

No towels in the room, requested from the front desk, clerk did not get it to happen. AC/Heat not functioning. Overall the property looks tired, needs maintenance, and staff seems poorly trained.

Staff was very friendly, helpful and very accommodating!

Maintenance is not that good including room service

The room smelled very musty and smelled like it had been a smoking room. The bathroom was very small, and my wife fell into the towel rack trying to get to the toilet. Not too bad for the price and age of building.

Yes very good stay

The room was good but slightly smelly. Tap water also translucent

The key machine was down, and I didn't have a key to my room the entire stay. Every time I needed to get into my room, the staff had to open the door. No one came to clean the room or replace the towels. (I had to ask every day) No one cleaned the room, no one came to bring towels, but yet when it was time to check out they're at the door. Now y'all worried about what's going on in the room?

The rooms need to be updated and the bathrooms need to be more cleaned

The rooms were extremely neglected! I had to check out a day before because there were two large cockroaches in my room, I was told by the manager that they will offer me a refund when Expedia contacts them but no one at the hotel answered. I have video and photo proof of the insect infected room and I still did not my refund

Key system was not working so we had to be let in of the room each time we left. No blankets on the beds and only 1 towel in bathroom. Carpet dirty sticky and wet.

Clean room. Missing enough towels and a blow dryer. All good.

3 Security Light Poles were not working where we parked! Went to talk to Front Desk, no one available for over 15 minutes!! I’m demanding partial refund for all the inconvenience we went through!! Never again will we stay Here !!

Out of hot water for two days

Then they gave me a room which is 100 dollars less than what I booked for and they asked me to call hotels.com for a refund. The room they gave me had the floors wet for some strange reason. Hotels.com was also impossible. I cannot reach anyone except someone through a chat. The person behind the chat said, he/she is calling the hotel but never got any response. It has been a week, I either have a refund or any resolution except hotels.com send me an automated email that they are working on it. I would say if you are in the Irwing/Dallas area don't book this hotel. You have a lot of good choices.

1st room had spiderwebs on walls and tub stopper was broken but they switched the room the next day. Also they ran out of clean washcloths for a time but given they had a full capacity weekend I understood because they were still cleaning rooms at 11-12 at night.

Staff was nice and helpful

Lobby and pool area were nice and loved the location. Unfortunately the moldy dirty carpet made it hard to sleep. Found out on 3rd day they only clean your room if you call by noon and ask for it. I wouldn’t stay there again unless they did a massive remodel and hired more cleaners- every area needed more cleaning

The staff at the desk were great! Jim and JaQuan were very kind and helpful. The room is what we had issues with its cleanliness. There was a large roach in the wall in one of the rooms. The TV would turn on and off on its own and there was no remote to turn it off. The other bathroom had a small roach on the ceiling. The shower had dirt in the edge where you step in. The floor in the living area had some kind of liquid on the floor. It just felt very dirty and not kept well.

I like the breakfast a lot! Rooms are clean.

The room was dirty, the rugs had stains, and overall outdated and yucky. We had no choice but to stay but know to never book that hotel again.

First room carpet was soaked and heat did not work, employees moved my family rooms and we discovered a bed bug on one of the bed and couch have photos to prove it stayed as long as we could out of room since we had no money to relocate hotels.

It was okay but the customer service was great. Our room only had two pillows on a king bed. No bedding for the let out sofa

amenities asked for a blanket never got 1....asked for 2 more towels never got any was ignored by the cleaning staff

Yes

Nice hotel, clean, good rooms. The only negative I saw was the faucet in the kitchen sink and in one of the bathroom sinks were broken. Other than that the hotel is good.

Enjoyed most of my stay but the pool was dirty.

The room was dirty. Hair in bath and bugs. No washclothrd except one. Overall just not a clean hotel.

I did not like solicitors knocking on my door or the fact that I had to kill bugs in the room

Decent property with great staff. Definitely dated but very spacious rooms. Was pretty clean. Close to the airport!

The A/C struggles to maintain 70° with the outside temperature of 80°. We stayed in Unit 711 and the carpet was absolutely disgusting. Walking barefooted would have your feet black within 30 minutes. We had a 2 Bedroom/2 Bathroom unit and each Bathroom only had 1 set of towels. We went to the front desk for more however they only had enough for two more sets. That doesn’t work well when you have 2 bedrooms and 4 people and everybody is showering each night. One of the toilets had blood on the outside, around the bowl. The Den furniture is worn and uncomfortable. There are 3 levels with no elevator. Make certain that you can traverse 2-3 sets of stairs should you find yourself with a room on the second or third level. At one time this Hotel was nice, but it is simply old. It appears that most of the guests are temporary worker/contractors that stay weekly. It’s a cheap nightly rate but the price reflects the condition of the property.

I liked the spacious room and the staff at the desk was very friendly.. What could be improved? The staff could do a better job making sure the food was replenished at breakfast. My biggest complaint was the cleanliness of the room.. The cleaning staff need to take time to thoroughly cleaned the rooms. I stayed at this property 3 years ago and thought by it would be better but it was worse. I will not be returning.

When I first got to my room I noticed a very strong smell of marijuana and that there were no tvs I went to the front desk and spoke to Anthony he gave me another room which was already occupied then he switched me to another room that wasn’t clean so I had to come back to this room and endure the strong scent of Marijuana and the fact there were no tvs. Even after I was promised I would get one Saturday morning. Also the room looks nothing like the pics they advertise!

I stayed in 2321... great room... weird vibration was heard at night, that sometimes subsided...? Also, the outside of the hotel needs to be power washed... the stucco is pretty dingy and full of cobwebs. Most importantly, the front desk staff at check-in and check-out were super nice and professional, along with the very positive managers (?) in the special sport jackets I met at breakfast time. In short, I would definitely stay here again...!!!

Love for price only they had roaches sucks but other than that it's okay if u didn't know

Clean room, friendly staff, shops nearby and very family friendly

There was stool on the bec, someones sock, celing was falling apart and a bug in the sink

I got in late- hotel stated they overbooked and sold my room. it's 3am. i had to Uber here - now I will have to Uber to another hotel and i am livid. and i was charged for room too, to make matters worse.

Room not available

Good

I stayed with my family and had to book 2 rooms but they assigned us rooms as far as possible on the property. Also the keys stopped working on one of the rooms, and our first room smelled a lot like cigarrettes, so we had to change rooms.

The room was dark and hasn’t been updated in some time. The long metal grate shower drain was taken out and sitting on the side of the tub. The staff was very nice but the property appeared run-down.

The facilities are a bit dated and old.

Bed sheets dirty

It’s an old bulding , when it rains bathroom selling drops water . Front desk is not helpful and they have an attuide. Manger is not available all over weekend. I had to leave hotel 3 days earlier coz the inconvenience . There cleaning service is terrible.

Staff were welcoming and nice. Love the variety of breakfast choices. Like everything about the place.

Normally when you see "Hyatt" you think it's probably a nice place. Beware, this isn't your typical Hyatt. Our initial room had an overpowering smell of mold, we had to change rooms. The carpet in both rooms was coming up and in the second one I cut my foot on the molding. During my early morning run, walking by other rooms was a powerful smell of pot. I never really felt safe with my wife to be honest. The bedroom door didn't close fully, we only had one coffee cup and nothing to wash the dishes. The staff was always pleasant and helpful, but just know the room we were in (4321) needs a major overhaul.

The room was hot and the staff was ver dismissive

The rooms are big with a whole kitchen and living room. Would stay again.

The room was dirty… bed was clean

Two bedroom two bath was not what photos showed. Bedding was stained, doors had food markings, stray hairs around room, shower head had mold, rags had stains, floor was not vacuumed, toilet was dirty and constantly running, 40 min wait for eggs at breakfast, trash and towels thrown all over sidewalks. Still waiting for a response for accommodation with all these issues that transpired.

The only problem was house keeping. I stayed 2 days and

one night stay-my goto when flying in and out of dfw-los colinas and the ranch - great restaraunt and bar-

Great location for the business I had in the area.

Very rude staff,we checked in room had no towels we had 6 people in room, the front desk said she was injured so she couldn't get me any i would have to wait till next person came on duty at 11pm, very unexceptable. Room wasn't cleaned properly, holes in carpet, definitely needs an update.