Home2 Suites by Hilton DFW Airport South/Irving, TX

Breakfast was delicious. Room was very clean, only thing wrong with our room was the sofa was ripped and looked old. Besides that everything was great

The room Just add conditioner

Check in was really fast and easy. We had a problem with our ac and they moved us to a new room right away. Our room was really clean and the tv even said our name on it as we entered the room. If I’m in the area again I would definitely stay here.

Staff very nice!

Coffee quality (taste) was not up to the quality I am used to in a home2

Very nice hotel with great employees. The shuttle driver to the airport could’ve been better.

The manager tried her best to give us what we reserved, but that was not met. we reserved a queen handicap suite, the first employee that checked us on stated that wasn't available, even though nothing was sent to us telling us that it wasn't available and we were being downgraded but the price was still the same. cant believe that. So the manager stated that she can give us a king suite which isn't the same room but close enough and it was 2 available, why did he say it wasn't. Unprofessional. So we move our stuff to one of our rooms because we reserved 2, and the AC didn't work, it was so hot in there. Did they not know that prior to us in the room? So we had to move again for the 3rd time. So we were not pleased at all!!!!

The manager tried her best to give us what we reserved, but that was not met. we reserved a queen handicap suite, the first employee that checked us on stated that wasn't available, even though nothing was sent to us telling us that it wasn't available and we were being downgraded but the price was still the same. cant believe that. So the manager stated that she can give us a king suite which isn't the same room but close enough and it was 2 available, why did he say it wasn't. Unprofessional. So we move our stuff to one of our rooms because we reserved 2, and the AC didn't work, it was so hot in there. Did they not know that prior to us in the room? So we had to move again for the 3rd time. So we were not pleased at all!!!!

The actual room was nice just had a few issues but the staff did their job once they knew what the issues were.

Everything

Clean, quiet and good breakfast.

Great, clean accommodations and pleasant front desk staff. Elevator could use some work!

staff was awesome, room was super clean

Great area, dated room, but great breakfast and staff.

Breakfast was good ,lots of different options for different days I had an issue with my television set and unfortunately could not be changed my room cause they said they are fully booked Thought with bigger refrigerators you would have ice in the room but no you have to go to the ice making machine

Breakfast was good ,lots of different options for different days I had an issue with my television set and unfortunately could not be changed my room cause they said they are fully booked Thought with bigger refrigerators you would have ice in the room but no you have to go to the ice making machine

Air conditioner never got cold, front desk staff

The shuttle driver to airport was the only nice thing about this stay. Front desk was not helpful and often had to wait for someone to be there. It was not up to the standard usually provided by this hotel. We had no hot water and they said well sometimes it does that and that was that No hot water, front desk staff

The shuttle driver to airport was the only nice thing about this stay. Front desk was not helpful and often had to wait for someone to be there. It was not up to the standard usually provided by this hotel. We had no hot water and they said well sometimes it does that and that was that No hot water, front desk staff

Air conditioner never got cold, front desk staff

I needed to call three times about very loud guests down the hall from us. The first call was at 2:00 am, then after no change in noise, 2:30, then around 3:00. I then got dressed and walked downstairs to discuss the issue facebto face with kento. I was furious as no significant steps were taken to address the noise. We flew across country and desperately needed a good night's sleep. THAT DID NOT HAPPEN!!!!!!!!

I needed to call three times about very loud guests down the hall from us. The first call was at 2:00 am, then after no change in noise, 2:30, then around 3:00. I then got dressed and walked downstairs to discuss the issue facebto face with kento. I was furious as no significant steps were taken to address the noise. We flew across country and desperately needed a good night's sleep. THAT DID NOT HAPPEN!!!!!!!!

Very nice place

I love a good Home2 Suites! Try to stay at one wherever I travel, work or otherwise. Staff always a smile, breakfast fresh and plentiful, clean and fresh smelling. This location was no different.

Everything was perfect from the time I checked in and checked out! The cleanliness and the friendly people

Everything was perfect from the time I checked in and checked out! The cleanliness and the friendly people

I didn’t have the best experience. First of all, we paid $250/night which is not cheap for this type of hotel, but it was during the World Cup so I can’t complain about the price. We got there at 11:30pm and we waited for 30min after a long day of flights because nobody was at the reception, we literally had no clue what to do, so we just waited. The receptionist was very kind and apologized and said she was working in more than one location at the same time, that’s why she wasn’t present when we made it there. The next day we reported that we couldn’t open the blinds, and that when we turned the tv on it was literally purple, so we couldn’t even watch tv, and their response was that the maintenance wasn’t available until Monday and we were leaving Sunday, so nothing to do… so for spending $750 it was definitely not worth the price.

A huge shoutout to the front desk staff as well, they were beyond helpful with accommodating 4 people, and made the check in process easy. They also served breakfast in the morning and coffee is included! I am beyond happy with this stay and will definitely stay here once I return to Dallas to watch the Cowboys play!

The cleanliness of the establishment was satisfactory, and the culinary offerings were both diverse and abundant. The mattress provided a high level of comfort. The selection of this particular location was primarily driven by its close proximity to the event we were attending, thus warranting a perfect score for its convenience. I experienced a significant delay exceeding four hours while awaiting the hotel shuttle at the airport. A colleague contacted the hotel on my behalf, and the front desk representative, an African American woman whose name I do not recall, informed him that the shuttle had departed at 12:00 PM and would not return until 3:00 PM, despite our presence since 11:30 AM. Upon my subsequent call, the representative altered her account, stating that the shuttle had made three attempts to locate us, which was inaccurate as we remained at the designated pick-up point throughout. She further claimed that attempts were made to contact me, but my international phone number was disconnected. However, I had sent multiple chat messages to the hotel, informing them of my daughter's and my presence at the airport. I had previously requested an early check-in due to our 19-hour flight and was prepared to pay for this service, but the hotel did not respond to my request. It is possible that this lack of response contributed to our extended wait from 11:30 AM to 3:00 PM. Had the representative offered an apology, I would have accepted it; however, her lack of apology and the inconsistent information provided demonstrated a lapse in professional conduct and customer service. I would like to commend Caren and Shane for their exceptional politeness and professionalism. The aforementioned front desk representative was the sole negative aspect of my stay.

The cleanliness of the establishment was satisfactory, and the culinary offerings were both diverse and abundant. The mattress provided a high level of comfort. The selection of this particular location was primarily driven by its close proximity to the event we were attending, thus warranting a perfect score for its convenience. I experienced a significant delay exceeding four hours while awaiting the hotel shuttle at the airport. A colleague contacted the hotel on my behalf, and the front desk representative, an African American woman whose name I do not recall, informed him that the shuttle had departed at 12:00 PM and would not return until 3:00 PM, despite our presence since 11:30 AM. Upon my subsequent call, the representative altered her account, stating that the shuttle had made three attempts to locate us, which was inaccurate as we remained at the designated pick-up point throughout. She further claimed that attempts were made to contact me, but my international phone number was disconnected. However, I had sent multiple chat messages to the hotel, informing them of my daughter's and my presence at the airport. I had previously requested an early check-in due to our 19-hour flight and was prepared to pay for this service, but the hotel did not respond to my request. It is possible that this lack of response contributed to our extended wait from 11:30 AM to 3:00 PM. Had the representative offered an apology, I would have accepted it; however, her lack of apology and the inconsistent information provided demonstrated a lapse in professional conduct and customer service. I would like to commend Caren and Shane for their exceptional politeness and professionalism. The aforementioned front desk representative was the sole negative aspect of my stay.

Buffet breakfast They can't advise on tourist attractions or local transport

good! nothing

Nothing to address

The room was clean and very comfortable. A/c worked really good and bed was wonderful. The only complaint is they don’t have enough pillows on the bed. Easily solved by using the extra pillows in cabinet for sofa bed. Extra cases and blanket in drawer next to cabinet where pillows are located. Perfect night after flying all day!

Good but expensive. Seem to be somehow updated yet somethings need more attention. Toilet was not secured properly to the floor and was wobbly.

Need more breakfast options

Had me waiting over 40 minutes to check in since no one was there.

Had a great time, staff was nice and room was excellent.

Very good attention

Upon arrival at DFW, I called the hotel and the shuttle bus arrived within 20 mins. Our driver, Kelly was extremely pleasant and helpful. It was late and we were hungry. She very kindly stopped off so we could get some food, before taking us to the hotel. On arrival, Shane checked us in quickly and efficiently. We were offered a high or low floor and rooms adjacent too. The rooms were spotless and cleaned. Also very comfortable. We had a King Suite, which was spacious and well equipped. The bed was very comfortable and the walk-in shower was powerful. After a great night's sleep, breakfast was ready at 7am and this was also a surprising delight. Everything you could want was available. Fruit, yoghurt, breads, eggs, protein, cereal. Even waffles and oatmeal. Out transit back to the airport was also on-time and our driver was very professional. The whole experience, for such a short visit, was impeccable. Every staff member we encountered was delightful and helpful. Another 24 hours would have been really good. Thank you to everyone at Home2suites South DFW. You made our stay really special and comfortable.

Skipped breakfast as I hopped on an earlier airport shuttle but the stay was wonderful. Spacious, clean, and few restaurants in walking distance.

Me gusta mucho quedarme en este hotel esta cerca del aeropuerto, tienen shuttle al aeropuerto y el almuerzo es muy bueno.

The hotel is very conveniently located off the freeway. It was easy to get around between Dallas and Fort Worth from this location. The room was clean, comfortable, and had lots of amenities: refrigerator and microwave in the small kitchenette. The breakfast was a nice perk, but I wish the hours were a bit longer. My only complaint was the parking - not enough parking spots near the main entrance. Overall, it was a good stay and I would stay here again.

Muy cerca del aeropuerto y tiene servicio de shuttle el staff habla español e ingles. Muy buena opción.

Great staff! Room could use some TLC. Big fridge- love that!! Also has magnetic mobile stove top (on request) so I could heat up my restaurant left overs without using the microwave - LOVE THIS!!

Great stay! Our room was clean, beds were comfy, water pressure was great and every staff member from front desk to maid was pleasant. Also, loved the added touch of watermelon water and fruit in the lobby that we could get anytime. We will definitely stay here next time we are in the area.

Yea

Every thing was great! Shane at Check In until we left 2 days later. I do wish they would put out the fruit water a little earlier as it is quite the treat!

Yes

Great!

Room was great as usual, we stay here often and we’re never disappointed…

The room was very clean and inviting. Check in only took no morw than 10 minutes.

Very nice and clean room. Staff was friendly.

I arrived at DFW late in the evening and was grateful for the warm welcome and quick check-in. The room was well laid out and quiet. I appreciated the amenities and had a nice breakfast in the morning before heading out for a long day of driving.

Shuttle service

Great staff! Reliable shuttle service to airport.

SHUTTLE SERVICE WAS RELIABLE. JOHNNY WAS THE DRIVER AND WAS VERY HELPFUL, FRIENDLY AND PROFESSIONAL.

Check in was very easy with friendly staff. The room was clean and spacious. Breakfast was excellent. We would definitely stay here again!

Spotless room, comfortable bed, friendly and helpful staff plus it has stunningly beautiful decor throughout the property.

I wish I apartment was so nice.

The room was clean and the check in guy was friendly and helpful

Everything was great!!

Great sized rooms

One of the features of the hotel is the kitchenette in the rooms, but the microwave was broken. The sofa was torn up and shabby. The airport shuttle driver was nowhere to be seen at the departure time set by the hotel. Will avoid this hotel in the future.

I won't be staying again, for Hilton, very disappointed.

Awesome place - best Home2 Suites I’ve ever stayed at. Breakfasts were a level higher, selection and quality wise, than other Home2Suites. Room was clean spacious, quiet, and the kitchenette had everything you need. Loved it - thank you!

The only problem was getting the shuttle, took about an hour from the airport

Great area, close to shops and eatery. Rooom clean and stocked. Tab nosey come nightfall

Nice place

Looked like someone relieved themselves all over the wall behind the toilet

Shane was simply the best with swrvice deluvery excellence

Shane and the other guy, i think his name is Aul who was doing morning shift where fantastic

Very friendly staff who went above & beyond to help me out. Safe, easy to get to location & very clean room.

Room was ok. Tv in room wasn’t working properly. The color was dark. The bathroom had some broken wood frames, the sofa couch was worn out

After arriving the 2nd night to the hotel in the evening, we realized Shower gel needed refill and when called lobby, we were advised Staff was not available and we had to wait until 8 or 9 Am the next morning.

Nice place to stay

Everything is good.

The room were nice and big and walking into the room and seeing a personalized Welcome message on the TVs was a nice touch.

Clean and easy check in

Clean room.

the staff was always helpful and super nice

Very clean property, giant room, super sweet and helpful staff!

Kitchen was fully stocked. The bed was so comfortable. The area of the hotel was in a great location and parking was easily accessible. There is a delicious restaurant next door that you can walk to. The front desk made check in and check out a breeze. I definitely recommend staying here and should I have any future business in Dallas, I’ll stay again.

Nice, clean and comfortable

Would stay again

Clean room, good breakfast, staff was friendly. Only issues I had was parking lot and area was a bit out dated and felt old. Room A/C unit when on sounded a bit like a jack hammer was tolerable but a bit loud at night, TV was good but picture was dark and couldn't adjust it to make it brighter. Overall would stay there again for sure everything I needed was close by or a short drive away.

Clean and good staff that helped as needed

The carpet in the room had stains on it. Bot other than that it was a good stay

parking is easy....discount at nearby restaurant...Shane and Lauo(?) were amazing and very helpful...

Convenient, quiet, airport shuttle

Booked this home2 in error. Still a nice room

Nice, clean, and spacious.

Very nice, easy check in/out! Clean room. Would recommend!

I enjoyed my stay. The staff was very friendly and helpful. They were able to accommodate requests to have my party in the same floor in the same area. Free breakfast was good and the 24 hour shuttle was convenient

Staff were super friendly and helpful. One of the cleanest hotels I’ve ever stayed in. Get 10% off at the restaurant next door if you show that you’re a guest at the hotel.

Bed was really comfortable and they are clean

Very good all

It was a great stay

Great place to stay for a week or longer term. I’m happy enough with their amenities and this area is very close to supermarket. Parking lot is spacious enough as well

Close to the airport, room and staff were nice.

Breakfast was not as advertised. The breakfast items were cold. I had to ask the employee to warm up my food. Other than that, everything else was very good.

Ok

Everyone super frendly! Clean and comfy room and yummy breakfast! Would stay again

The property was clean. Could be updated but other then that it was adequate for what it was for. The room was clean and neat. It was a little paint peeling in the shower ceiling but years of hot water will do that to paint.The staff was very nice and helpful in answering questions. The stay. Was great until the last night. My wife and I used the pool with our daughter. And my wife went down the stairs of the pool and as she stepped to the second step, the handrail shifted to the left causing her knee to pop from the quick movement of trying not to fall. That rail should’ve been stable. But it wasn’t.. we went to the front desk, a couple hours before checkout to tell them the situation and got the property manager’s number. Later on the day, we got a call stating that they were sorry and that was going to be repaired as soon as possible. Plus I would be receiving money back from one of the two nights I stayed. Haven’t received that. Or any indication that will be happening.

Loved the stay, great room, met requests, friendly staff everyday, great breakfast. Wonderful stay.

Very nice hotel, have stayed several times and will again.

Staff was friendly and hotel was clean.

Already spoke with agent

Clean, good shower, spacious, parking, good restaurant next door.

Clean.

Good customer service...thank you

It was a great experience

It was excellent, they should make Shane at the front desk the CEO, maybe President.

Great location & cleanliness.

Ease on check in.

Quiet

It was convenient to the airport and to dining options. Nicer and cleaner than expected. Parking was somewhat limited.

Decent place. No drama.

Not everyone likes waffles 2 egg bites left probably from frozen Looked like pretzel rolls but sweet not good for egg bites Egg paddy looked not like a real egg Sausage and English muffin best choice but no mustard.

Great