Holiday Inn Express & Suites Irving Conv Ctr - Las Colinas by IHG

I got stuck on FL1 by the laundry room and side entrance. I asked the front desk at check-in if there were any other rooms available. I was told no. Noisy room hearing people go in/out the side entrance. Was not happy with stay. I will use another hotel moving forward as I have another two months staying in Las Colinas.

Clean room, great location for Toyota Music Factory.

Reasonable price. Clean, breakfast was good, friendly staff and close to local sights.

Exceptional

Room was clean, large and comfortable. It was within walking distance to the Convention Center. Good stay, would stay here again.

Great hotel, with all the necessary amenities at a reasonable price. The location is well maintained. Very clean and staff was courteous, professional and helpful.

Everything was good and staff is amazingly helpful.

Exceptional

Close to the highway and restaurants near by. Location was clean just what we needed for a quick trip.

It is great to stay in a hotel where breakfast if offered in the morning with a wide variety of choices. I was very pleased with the size of my room. It was very spacious with a king bed and a sofa bed couch/sitting area. I did try to call the front desk either a question and found that the cord was missing to the phone, making it inoperable. I had to then take the elevator down to the desk to speak with them in person. Otherwise, all was good. I would pick Holiday Express again!

Nothing They would not cancel my reservation even though I paid for trip protection Very rude over the phone as well

Nothing They would not cancel my reservation even though I paid for trip protection Very rude over the phone as well

It was conveniently located

Everything was great

Very good

Good

amazing!! it was perfect!

Room was very nice and clean. Staff were extremely nice and helpful. Breakfast was wonderful. AC was great and easy to control.

Exceptional

Superb

Love breakfast and how clean the room was and organized, will recommend definitely especially for events.

Everything nothing

Everything nothing

The front service lady was lazy. She seemed bothered that we came in to check in as she was eating her snacks while sitting down. She not once greeted me and asked for my card for incidentals as she was chomping on her snacks.

Staff were friendly and professional. Clean room, lots of room and close Uber ride or walk to Irving conference centre.

Amazing clean room close to the Toyota music factory

Breakfast was mediocre.

I booked this hotel for a concert at the Toyota Music Factory after reading previous reviews with positive comments. I do not typically leave reviews, but in this case, I felt like the previous reviews were not at all accurate with my experience and wanted others to be aware. Upon entering the hotel, the first thing I noticed was the extremely dirty floors and very worn chairs in the main lobby/dining area. There was a bug running across the floor of the lobby. The staff member was friendly, and there were no issues checking in. The hotel is located close to the TMF. However, to get there, you have to walk down a side road path and then walk across a bridge where there is traffic and no walking path. Not a safe route at all, especially at night after a concert with lots of cars exiting the area. There is a huge drainage ditch behind the hotel so no other walking options. The room itself was in great disrepair with a cabinet that was only halfway attached to the wall, trim pieces that were loose and a stained bathtub. Luckily, we were there for 12 hours and only needed a place to sleep for the night and the bed was comfortable. The breakfast was a great draw for us so we could grab a bite before heading out. However, the hot items were HORRIBLE. The eggs were cooked like a pancake and had no taste. The biscuits were cold. Luckily, there was some cereal and "non-cooked" bagel/bread and fruit options. We left wishing we had chosen a different option for our stay.

It was not very clean, the person at the front desk was not pleasant, the chair cushions in the dining area were falling apart and the coffee maker (Keurig) in the room was disgusting.

IF GOING TO CONVENTION CENTER: You have to walk across a freeway to get there. It’s very awkward. Great Hotel though!

We had a great experience here. The stuff was very helpful and the place was of great quality. It is walking distance from the Toyota Factory which is extremely convenient. For sure is a great place to stay at.

Clean and comfortable N/A

Clean and comfortable N/A

Room was very spacious

Very good

Very clean large rooms! Full breakfast! In a great location for the event we went to at The Pavilion!

I never got my $50 deposit back ,I have call front desk a week later and the said the release my deposit ,but never got it back on my card

I never got my $50 deposit back ,I have call front desk a week later and the said the release my deposit ,but never got it back on my card

They are having construction on building adjacent, prevent walking.

Clean , close to downtown and staff is friendly !

Big and Clean rooms. Breakfast had a good selection.

We have stayed here many times especially for Irving Convention Center events and Toyota Music Factory concerts. Rooms are large and comfortable, great location, staff is welcoming and a nice variety for breakfast.

Great location and area. Parking was a little cramped

Overall Good.

Hotel was great, needs to have safer paths to Convention Center

We have no complaints.

Roomy & clean room

It was fine

This hotel stay was exactly what we needed and was close to the concert venue we walked to. Breakfast was good and parking was free which I appreciated. Definitely recommend this location!

Super Clean Room. Very nice property along with friendly staff.

Staff was super nice. The ice machine was broken and the fridge in my first room was broken but overall a positive experience

The hotel was perfect for what I needed for the weekend.

The staff was excellent. No issue checking in early.

As soon as you walk in the hotel smelled great and was very clean. All doors actually locked and had to have key to enter so great security. Room was clean and hotel wqs quiet. Stayed on a Tuesday night. Perfect walking distance to Toyota music factory and place to eat and drink!!

Went for a concert at Toyota park very convenient location, clean facilities, and easy to get in and out of definitely will be staying again

Overall good - I'd stay there again. Location was convenient and reasonably priced. One mirror in the room was bad - add one at desk would solve this issue. A/C was not great for size of room - side closest to A/C was cold and warm on other end. Elevators were a bit off - jerky and noisy at times.

The room was ok. The carpet floors felt dirty and had stains. I don’t like that the bathroom sink area was open concept. The breakfast dining chairs need to be replaced. The tears on all of them does not look good for the hotel. But the food was good except that the pancakes machine was out of order.

The overall experience was very nice. The staff was very professional and friendly! The room was clean and comfortable. The breakfast had a great variety to choose from. Will stay there again. Price was right too!

This was my first time traveling by myself and was worried this hotel would not be as it looks, but it’s definitely worth it. All the amenities are well maintained and are open, pool is clean, gym is clean and good equipment, breakfast has a lot of variety and it just as it looks in the pictures, with coffee machine and creamers; only thing is pancakes are mini sized and take long to make. But regardless, it was easily accommodating, room is perfect in size and looks as the pictures. A/C is cooling perfectly, vanity in bathroom is clean, desk area, closet and drawers, multiple seating chairs, 2-seat couch, tv in bedroom, kitchen sink, microwave and fridge; and non smoking and foul smell. If you were debating whether reserving here or not, don’t hesitate and do it, everything is nearby and 4 minutes away from Las Colinas.

Good place to spend the night

I love the spacious room-two queen beds with sofa and pantry. We stayed for 3 nights everyday our room was clean up.

very straight forward check in and check out, clean room, and clean place overall.

Staff, clean the room Air conditions breakfast every think was as expected

Great

Stayed two days, breakfast was great!!! Comfort and safety great!!!! Easy In And out access w room keys.

Nice big room and very comfortable bed and pillows.

Our room was very comfortable and nice. The staff was very friendly and polite. Thank you 😊

The stay was going well till thursday July 23, 2026, at around 10:00 pm after doing our laundry heading back to our rooms when someone was smoking in their room and the hallway plus my room had the reik of marijuana. I had to go to front office and complain, female worker followed me to the 5th floor and did observe the smell and advised me that she would be keeping an eye and that she would be walking by the hallway to see if the situation continued. I was not happy with how it was addressed especially paying 1370.00 and being a non-smoking facility, Just very disappointed!!!

The problem was the last day. We were on a road trip visiting presidential Museums. We left in a hurry to make it to the Bush Library. My wife left her Silver and garnet stones bracelet. She realized it an hour later. We called the front desk and she sent someone to “look” and they came back saying that they could not find anything. I told her she needed to talk to the girl that clean the room. She was outside the room when we were leaving. Her response was they would have returned it if they had found it. The bracelet had a very high sentimental value. It is hard to trust a hotel when their staff is not trustworthy. Will never stay on that hotel branch again.

We had a 2 night stay and we had a good experience. Everyone was super helpful and nice.

Good hotel overall. My room smelt a little funky but other than that it was great.

There were stained towels with the cleaned towels. The overall room cleanliness left a lot to be desired.

Else everything was excellent

They had electric wires running on the floor in our room. The weight room had a terrible water leak from the ceiling. I'm talking gallons a minute. Our handicap room was not as pictured online.

Very clean and comfortable. Good location.

Room was clean. Pancake machine was broke second morning.

No me parece que el checkout se hace muy temprano a las 11 debería de ser a las 12:00pm

The breakfast was also very good. There was a nice variety of options, and it was a great way to start the day. That said, there were a few disappointments. The shower water pressure was very inconsistent and would frequently drop, which made showering frustrating. I was also disappointed that the gym amenities were unavailable during my stay. Amenities like this are often a factor when choosing a hotel, so I believe closures should be disclosed at check-in. Having that information upfront allows guests to set expectations and plan their day accordingly. Overall, it was an acceptable stay. The spacious room, good breakfast, and accommodating staff helped make the experience enjoyable, but better communication about unavailable amenities and improvements to the shower experience would make it even better.

The stupidity is real with cleaning person!

Beautiful room. We saw the fireworks from our window!

I never got to booked in

Excellent place.

Breakfast was delicious

We had a bad experience with front desk on night shift. She wasn’t helpful at all. She lied to my kids about the pool hours. Not shur if she was having bad days but there was no hospitality for customer service.

Everything was very nice. The staff was friendly and helpful

Hotel was clean and breakfast was good

Gilbert,

Very spacious and clean room! Truly exceptional service!

Great amenities and clean rooms with Dove bath products. Nice size room with coffee maker, refrigerator etc. The morning breakfast was phenomenal that had all your breakfast needs.

Great hotel near Toyota Pavillion, but a little far to walk.

Everything was very good

Cada dia tenía que bajar a Front desk para que me activarán la llave y el domingo por la tarde me di cuenta que no avisaron que cambiarían los escaner de las llaves y mi puerta no cerraba, no faltaba nada pero viajando sola es estresante. Lo repararon pero es un poco increíble que haya pasado eso. El desayuno muy bien, la lady muy atenta.

We arrived after midnight for an unexpected stay and we were exhausted. The staff was great and the room was perfect, clean and roomy with very comfortable beds and bedding! Breakfast was full and good.

Everything was satisfactory

Todo muy bien

Kind staff, clean rooms. Not super easy to walk to Toyota Music Factory due to construction next door.

Poorly maintained, TV not working, ants on the room, poorly served breakfast and a rude lady (Jade) at the front desk. The rest of the staff, very helpful.

The room was great, breakfast was as expected and started my day. The location was within walking distance of the venue I was going to. There was some construction going on but it was a nice stay.

Siempre me hospedo alli me gusta muchisimo

The room was clean, the staff was nice, the breakfast had a nice variety.

Clean room loved that they’d empty the trash cans every day my only complaint is the amount of room keys we had to replace bc the side door wouldn’t take our keys and the coffee & creamers were not replenished which was a bummer

Very clean property and nice, quiet rooms.

Perfect

Everything was good, will be staying again!!!

Breakfast could use some revamping. Cold, dry, and tasteless.

Very friendly staff

Staff were great as was the breakfast.

Clean, friendly, easy to get to

Rooms were large, but we could not get the bath tub stopper to work to take a bath so we were limited to shower only & the coffee maker in our room did not work other than that facility was clean & well maintained & room was nice & cold. Staff at check in was nice that was only member of staff I spoke to. Breakfast was average & did not use pool for fitness center

Great staff, big clean room, comfy bed, good coffee

Everything was reasonably standard relative to the hotel. Room was clean, staff was nice, breakfast was ok. However, the reason I rented this room was to have walking access to the Toyota Music Factory. I’m afraid that’s a non-starter. The only way to get to the Music Factory, Convention Center and area restaurants on foot is to walk part of the way on a heavily trafficked freeway/service road. It may look like an easy walk on the map, but it is not. We paid $25 to park at the convention center garage. Not what we had planned. Just so you know...

Breakfast was okay Staff at the front desk very kind

Breakfast great

The best

The beds were really comfortable and so were the pillows. We left too early for breakfast.

Clean room and friendly staff

A short walk around 5 - 10 minutes to the conference center and local bars and restaurants.

I think when I went for breakfast, some one ( staff who has access) entered my room. Because when I accidentally came upstairs- my keys were working fine but door was locked from inside. So I went down to get the front desk- when I came back and tried to open the door- it opened. Nothing got stolen but I have lot of valuable documents just there.

Everything was well except the elevator went out so only one was functioning. And breakfast the pancake machine was broken down other than that everything was great..

We had a very nice room.