Hilton Garden Inn Las Colinas

Staff was great

Beautiful stay

When I arrived I was immediately assisted with the check in and handed a key card to room 336. Of the 2 elevators only 1 was working. There were no signs showing where the elevators were located also. I noticed several kids, at least 40-50 kids running around the lobby and the parents huddled together talking. I went to room 336 and the key cards did not work. My sister was with me but downstairs in my car, so I called here to come up and watch my luggage so I could address the key card situation. The same person got new key cards and handed them to me and said that if it still doesn’t open the doors to call from elevator and he would send maintenance. I go back up and try them and they work however their were people already in that room…asleep. I raced back downstairs to tell him. He said he didn’t know what was going on because it showed on his terminal that that room was available. So now I’m given key cards to room 229 which was available and clean. At one point during the carrying my luggage to the room, I press the elevator button and no one was at the elevator but as soon as the doors opened a swarm of kids came out of nowhere and took the entire space but I climbed in anyway and I noticed 2 mothers standing across from the elevator and didn’t say a word to those kids. When I reached over to press floor 2, this little bratty little girl slaps my hand out of the way. They were all white rich kids!!

room clineliness , daily it get clean and ambiance all were available coffee maker , microwave , freeze etc as well specialised welcome with name written on TV

Bedroom ac stopped working at 1am. Would not cool under 74, which is hot and uncomfortable for any hotel room.

La habitación que me dieron esta muy mal, ya que no pude dormir por el ruido que se escuchaba del huésped de la habitación de al lado.

Great stay! Close by everything and the hotel was maintained great.

Great customer service and care. Rooms clean and ready beds always comfortable can’t beat the price great are

The suite was super nice. I booked three rooms for our family. We go to the State fair every year. One of my daughters has two kids. She needed a crib and it was put in the room before she arrived. Everyone at the front desk was so nice and helpful. We found our favorite hotel.

Great!

It was pretty They denied me my reservation and wouldn’t let me book the room.

It was pretty They denied me my reservation and wouldn’t let me book the room.

The staff were amazing! Room was clean and plenty of room. Amazing stay!

Would recommend this location, id stay here again

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Great Experience

Great staff and clean facilities.

My room didn't have hot water un the shower. Fortunatelly, I was moved to another room.

Location, price, workout facilities Beds were hard. Pillows were flat

Location, price, workout facilities Beds were hard. Pillows were flat

Housekeeper did not replace any towels or trash liners. Housekeeper was no where to be found went to the front desk and they told me they was going to let housekeeper know. I left for the day and still came back with no towels replace.

Housekeeper did not replace any towels or trash liners. Housekeeper was no where to be found went to the front desk and they told me they was going to let housekeeper know. I left for the day and still came back with no towels replace.

Front counter staff was nice and friendly. Bed was not as good as I would have liked it. (Hard) free parking. Breakfast was 20 for 1 person.

Ok

Great place!! Great staff!!

The air conditioner was super loud and sounded like something was wrong with it. For it being owned by Hilton I was surprised there was something like that wrong with ir.

A bit dated and smelled a bit musty.

The air conditioner was super loud and sounded like something was wrong with it. For it being owned by Hilton I was surprised there was something like that wrong with ir.

Amazing place to stay!

Door was broken and office and maintenance didn’t do good job with communication The night shift man at front desk was extremely rude when I asked for the door to be fixed.. A great disappointment unfortunately

I booked this room due the the chain of hotels connected to this name. When I arrived to check in there were no carts avalible and the guy at the front desk didn't seem to eager to find one. The room was poorly lit and the remote controls to the TV needed new batteries. I called down to the front desk a few times and no answer. The next morning the toilet was stoped up and again no answer at the front desk. Finaly, someone answers and sent someone up. Next day, we needed more towels and we were told housekeeping leaves at 2 pm. Bottom line, stay away from this hotel because I will never return.

Perfect

A lovely hotel with good facilities and friendly staff. My room was a little dark, even with all the lights on and the aircon unit was quite noisy even when turned off.

Pricey

Pricey

.

No breakfast, it was not offered. They gave me two waters. I wish they would at least have offered a snack like chips or cookies. It would have enticed me to want to purchase more. Iffer The could offer a free or cheap boxed Continental breakfast.

No breakfast, it was not offered. They gave me two waters. I wish they would at least have offered a snack like chips or cookies. It would have enticed me to want to purchase more. Iffer The could offer a free or cheap boxed Continental breakfast.

N/a

It was a great. Can’t complain.

The room was clean and the staff was very nice and helpful.

Everything was great

Nice clean room.

Our room had a funny smell and spud coming from vent

Clean Housekeeping knocking on my door at 8.20am.

Clean Housekeeping knocking on my door at 8.20am.

No breakfast because we bought from Expedia!!

Overall, the hotel was excellent. Staff was great. The hotel was clean. The room was perfect.

Very clean hotel! Location is super convenient, staff was very friendly and very cute hotel, free parking as well! Our favorite hotel in town!

Stay was very good for a family trip and stayed 4 nights

Everything was great !

Everything was perfect during our stay!

Everything was perfect during our stay!

One of the mattresses was in very bad shape!

Great

N/a

Love this place……………….

Very quiet. Very clean. Staff very helpful and friendly. N/a

This hotel was great, except we booked because it said bar and restaurant. Well the bar and restaurant close at 7:30 even on Friday and Saturday. That does not qualify. We would have stayed somewhere else and will stay somewhere else in the future because of that. As will many others. There were a total of 16 in our group and when the bar closes early and you can not take your own drinks to the public areas you should offer the solution.

We stayed at Hilton Garden Inn Las Colinas July 23-26. We had a beautiful room, 2 Queen beds, refrigerator and microwave and Keurig coffee maker all were available. We only used the refrigerator but it was so nice that all those options were available in the room. The room/floor was very quiet. Other guests we met in hallways/elevators were very nice and friendly. All the staff were very nice and friendly. We never had any issues, so that was wonderful. We felt safe, being two women traveling together. The hotel is located in a hopping area of town with several restaurants close by and a 7-11 convenience store as well. It’s close to the highway so it was easy to navigate through the area. If we find ourselves in the Dallas area again, we will definitely rebook the hotel.

Suites were spacious.

Awesome stay in a nice safe area!

The staff were friendly and breakfast here was fantastic. This was a convenient stay and not far from Dallas Love airport (15-20 minutes). I would definitely stay here again. There's a shopping center nearby and plenty of places to dine. There's a shaded patio area and pool at this location which I can see being great for families with kids. I did not take advantage of it because my stay was short, but it looked inviting! Kudos to the friendly staff.

Staff very friendly

Front staff was super nice. Room was great.

The only issue I had was with the breakfast! Eitheen dollars per person is a little much!

Comfortable beds, nice size rooms, helpful staff.

Room was clean but amenities were not working. Coffee maker did not work, and hair dryer worked poorly.

Nice hotel in convenient location. Our room was clean and bed was nice. Water pressure was insane. We did swim in pool which was refreshing but no towels the 2x we went. Corn hole was fun and payio is cute. Exercise room was great for a hotel. Restaurant was closed a couple nights but we had dinner before we left and it was good. Drinks at bar were a bit pricey but decent. Laundry only took quarters which is only complaint I have. Would stay again.

The staff was very friendly.

Clean rooms. Staff courteous and friendly. Shopping and restaurants closed by.

Everything was superb

Professional.

Very clean

The staff was great nice.

Great customer service and comfortable clean room

Awesome staff and clean facility

My family and I had a wonderful stay. I rented three rooms, and each one was clean and well-maintained. The hallways and entrance were also clean, and the pool area was very nice. I even put my toes in the water and enjoyed how relaxing it felt. Overall, it was a pleasant and comfortable stay for our family.

Nice location

The stay was okay. It was decently clean, but not one thing that would make me want to return.

👍

This place is so conveniently located. I really liked the staff

Rooms were clean, nice beds, staff is excellent!

The staff was very courteous and accommodating, breakfast was delicious and we all appreciated the overall amenities!!

Good stay for few days!

Nice place to stay in a good area.

Clean rooms & beautiful lobby area. Comfortable bed. Centrally located. A lot of amenities close by. Great breakfast available for purchase. A little pricey at $18 per person but it was great quality, fresh choices, pristine, and very awesome staff, Micheal. Who was so friendly & quick to provide great personalized service. Highly recommend the breakfast. We didn’t use the pool this time, but looked very nice. We would definitely recommend. And will stay here again.

The front desk lady was super nice! Hotel looked clean & smelled fresh🙂

Looked as though the property had been remodeled. Nice. However, the mattress was uncomfortable and the wash cloths were the smallest I have ever seen which made it very difficult to wash one’s back. The bathroom sink would not drain, which they unclogged upon request. The shower/tub drain stopper had to be removed to allow the tub to drain. The plunger on the shower/tub faucet was stuck on shower, which was a cold surprise the first time I used it. The room had an odor, which was an old musty smell and reminded me of one of my commercial property tenants who is a cannabis operator. In other words, the room smelled like marijuana. Also, breakfast was not included. I recommend you stay elsewhere.

Nice place

Amazing

Stop was extremely helpful and quick at check in, and every time we pass them they always greeted us with a smile.

Aircon a bit loud… otherwise, great hotel!

Room was clean and spacious. Pool was clean and well maintained. Staff was attentive and friendly.

Kind staff. Property was very clean.

Yes

This was the best stay that I have had in a long time. Very comfortable. Very accommodating, clean, nice amenities, decent area, and great bar... The room was comfortable. Black out curtains helped me sleep until 8am, the water is HOT, and the room was the size of a small apartment. Made the trip enjoyable.

Hotel staff was Amazing always friendly great customer service this hotel is always clean nice welcoming to guests for a stay of relaxation Thank you

The lobby and room were clean and well appointed.

it was very good nice hotle

There are plenty of places nearby to eat as well.

Thank you! Great stay

Room was clean, it was a pleasant stay

Crooks with dirty rooms

Weeks later than date needed. Co tacted immediately. Talked to two different people who said it was cancelled then they charged me full price.

It was good

Overall a nice place to stay. Careful with the breakfast. I had thought it was a free continental breakfast but they charge you. Very expensive for some eggs and sausage. Ice machine on our floor was not working, we checked out before it could be fixed. I had to go to a different floor. Staff and room were nice but the AC made loud clicking noises that woke us up. I will find a free continental breakfast hotel next time.

I didn’t use nor go near the pool,it looked nice from a far tho.didnt see any pets..

Hotel is clean

Yes. We didn't get breakfast

Amazing staff,super clean,and a lot of shopping/food In the area

Rooms were clean, staff was friendly and helpful and check-in/check-out process was fast and easy. Will definitely stay here again.

Everything was good

We enjoyed our stay. Bed was comfortable, the soaking tub was a great added benefit.

Very friendly welcoming people

friendly staff. Clean room, and very convenient location.

Clean room and very helpful and polite staff

I really enjoyed my stay the staff was excellent friendly helpful just all the way around great customer service skills so I just want to thank you guys and I will be returning soon

Outdated, sheets smelled of dirty feet

Everything was great! Clean and friendly