Hawthorn Extended Stay by Wyndham DFW Airport North

Na

Attention to detail is needed at this property

The room smelled bad, the bed linen was stained. There were crumbs all over the bed and floor still, and there was dirty, wet socks, hanging on the bathroom door. Also, there was suspicious random men always standing outside smoking at all hours of the night.

The rooms were dirty, there was no soap or shampoo or towels, the staff was unfriendly and unwilling to help

Great stay

N

this is a long stay facility, rooms were clean, staff was friendly

As soon as we walked in we knew it was going to be terrible. Top of the bed had visible dirt, the bathroom was half stocked, and cabinet door felt like they were going to fall off if opened. For a hotel that doesnt perform housekeeping for stays less than 7 days, you would think that a bathroom would be stocked with more than one set of towels and at least an extra roll of toilet paper. So we had to take multiple trips to the front desk over a 4 day stay and was met with attitude and incompetence every single time. So just expect to do your own housekeeping, unless you want to be charged a fee for them to come during your stay, and ask the staff if they know what the difference between a flat and fitted sheet is. Apart from the self housekeeping, you will be amazed by the trash outside the hotel in the parking lot, the "breakfast buffet" that makes mcdonalds breakfast the better option, and the crazy number of different odors you will come across walking in the hallway Appreciated the pet friendly option and the full sized fridge in the suite. If you can find a better option, I would highly suggest any other hotel.

The main issue I encountered was that my room smelled strongly of weed. By the time I left at the end of the weekend, so did my clothes and travel items. With that being my only complaint, I give this hotel three stars. However, if you are someone with breathing issues and/or sensitivity to that smell, I would not recommend this location.

Hotel within close proximity to airport and restaurants. Room clean and spacious. Have a nice kitchenette with refrigerator. Nice place to stay if you are solo traveler.

It was dirty beds are disgusting they don’t clean well or change bedding I change rooms twice because there was mucus or something on walls trash on floor from other guests overall not good at all !! Motel 6 looked better !! For less smh do better hawthorn !

.

The hotel is clean. The beds and pillows are comfortable. Everything functioned as intended, A few weaknesses... the was dark hair in the bath sink. There are only one towel for two people. There is no tea provided at breakfast. I would say that the breakfast is somewhat a continental style. All in all, we would book this hotel again. It is a very good deal for the location.

El servicio de shuttle es algo flojo

Cleaning good condition , nice room decors

I completed my online check-in, but the front desk employee, who was absolutely unhelpful, assigned me a room on the third floor that was already occupied. I called the front desk for assistance, but it felt like I was talking to a wall. I had to go back downstairs to get another room, this time on the first floor, only to discover that the door was completely broken and would not open. After all this chaos, arriving at midnight after a flight of more than three hours, I had finally had enough. I decided to leave the hotel rather than put up with any more problems. Thankfully, Expedia helped me get my money back. The entire experience was unacceptable. I felt unsafe, frustrated, and extremely disappointed with the lack of professionalism and customer service. I can only imagine what the breakfast would have been like after such a disastrous check-in experience. Please do yourself a favor and do not book this hotel. The service was terrible, the room arrangements were a mess, and the overall experience was absolutely unacceptable. I would never stay here again.

The stay was great. Unfortunately I had to cut my trip short. I had a go back home because of a Job offer. I did not ask for a refund for the remaining days, although the people there were gonna try to give me a refund. I declined the refund because there was nothing wrong with my stay. But that just comes to show that the staff really goes out there way to help you. I will definitely stay at this hotel the next time i come back. And I will come back soon. There’s only one thing I wish was better and that is the television. They need to update to smart Televisions because the ones there are 2 times older than me. A smart Roku Tv os just $150. I think it’s about that time the hotel updates the Televisions in all rooms.

2 workers on phones as we arrived. No very friendly, lobby smelled of weed as did the hallway to our room. Actual room was ok, clean. shady people in parking lot, we moved our vehicle to another well lit hotel lot next door. not impressed, will not return.

Breakfast was poor and do not clean rooms daily

I stayed two nights and I asked twice for towels but never got them delivered. The grounds are nice but full of trash. The room was decent.

I booked my trip for October 9th - October 11th. Check in time was for 3pm and the hotel tried to charge my card at 11am hours before check in when I hadn't even made it to the hotel yet. Upon arrival and check in I was told my reservation was canceled, but I never received confirmation that my reservation was canceled. The hotel desk attendant was rude about it even after I told him I didn't receive any cancellation confirmation and did not provide any accommodations for us or attempt to help resolve the issue. I will never book with this hotel ever again when I come to Dallas. 0/10 would not recommend

We showed up and our room wasn’t cleaned the bathroom had hair and half used toilet paper rolls in there with only one towel for 5 people.. and that’s with having TWO rooms. Once we went downstairs the staff told us that they didn’t expect this many people to come ask for towels so they have to wait for the dryer. And they told us to come down in 15 mins. That happened 3 times before I just asked for them to bring them up to me when they were done. The entire place smelt like weed on our floor and the shower was leaking in 249.

Place was conveniently located for our trip but other than that it was mediocre at best, room floors and counter tops were filthy and one night we came back from being out all day at around 6:30pm to a clogged toilet. I stopped at front desk and asked for a plunger but was told it was in use by another guest so I waited in our room until around 10pm, went back out to front desk to asked again and one was located, I unclogged toilet and the next morning it was clogged so there must be an issue with plumbing. Will not stay here again.

Good stay

N/A

Estaban limpias las habitaciones

The staff was not available to give extra towels. When staff came to the desk, staff recommended that you come back at 8 a.m. nothing that I asked for was given to me in a timely manner.

Upon arrival, Bob at the front desk was extremely rude and dismissive. He told us our reservation was canceled, even though Expedia confirmed it was still active. After a lengthy delay, we were finally given a room, but it was smaller than the Deluxe Suite we had paid for. We also requested towels at 9 AM and did not receive them until 11:50 am, On top of everything, we were not checked into our room until 3 AM, despite expecting to be checked in around 1 AM. We barely got any rest, could not rely on the advertised shuttle service, and were treated disrespectfully when we tried to resolve the issues. The lack of basic customer service was unacceptable. We paid for a specific room and expected services that we did not receive. I would not recommend this hotel based on our experience. We are requesting a refund and reimbursement for our Uber expense. Save yourself the frustration and consider staying elsewhere.

The room was clean but the stove top didn't work, no pots or pans and advertised as kitchette. The bed smelled of urine and wifi was spotty or didn't work. Went to the desk multiple times and was told every time wait 10 minutes and try again. Hallways smelled of weed. Not satisfied.

The hotel property is clean and the room was also clean.

Great room for good price..waffles and cereal every day

I really liked the location! Very convenient; however, I would recommend other hotels that are in the same area My room was dirty (bath had lots of hair, rests of soap and shampoo). It looked like it was not cleaned! Additionally, I was woken in middle of the night by a Family who got the same room, then the receptionist came over and woke me up again and ask for picture of my passport (same receptionist who did my check in)

Pas très propre il y avait des serviettes déjà utilisé dans la chambre de bain le lavabo pas nettoyé le ménage laissé à désirer pas très propre le reste était bien pour le prix payée

The location was convenient, but unfortunately my experience was overshadowed by a very serious issue involving my personal belongings. Housekeeping removed my personal belongings from the room without my permission. When I contacted the staff about my missing property, I was told that my belongings had been thrown away. I have not been reimbursed for the property that was lost, and I am extremely disappointed with how this situation has been handled. Guests should be able to trust that their personal belongings will be safe while staying at the property. I expected the hotel to take responsibility for the situation and work with me toward a fair resolution.

The location was convenient, but unfortunately my experience was overshadowed by a serious issue involving my personal belongings. During my stay, my personal belongings were removed from my room by housekeeping without my permission. When I contacted the hotel about my missing property, I was told that my belongings had been thrown away. I have not been reimbursed for the property that was lost, and I am extremely disappointed with how this situation has been handled. I expected the hotel to take responsibility and work with me toward a fair resolution.

My room was filthy. Food crumbs on the floor, no towels in the bathroom. Dirty toilet. Open soap and shampoo left in the bathroom from a previous guest. Staff was rude. Breakfast room looked like a tornado hit it. There was nothing but waffle mix, no beverages, no utensils and no plates

The property was not so good. I called at 6:45 pm to secure a ride and was told to call when I land and they will give me instructions. When I arrived at 10:25pm I did as they requested in order to have a ride from DFW to the hotel. I was told 15-30 minutes. After calling the hotel numerous times, I finally boarded the van at 12:05am. The communication was horrible on the phone but was finally able to understand to be at the lower level, 7a. This was where I waited. Exactly in front of the doors at 7A. They DID NOT tell me to go to the purple pillars, only to 7A lower level. Being more accurate they should have said 8a, near the purple pillars. When I finally arrived the hotel was not in very good repair and did not look clean. I immediately checked for bed bugs. The trash can under the kitchen sink was filthy. There was hair in the shower and the handicap seat in the shower had something all over it. This was one f the worst hotel experiences I have ever had. I will never go back.

Loved that it’s newly renovated The staff is always rude

The price. The attendant was rude, the room didn’t have the amenities it said on the website and also the hotel did not have an ice machine.

At first the staff was really rude over the phone requesting for a shuttle ride from the airport but at arrival the customer became better. Not top tier hotel but it is clean with good price. There’s a gas station with a burger spot down the road if you’re on foot. Most part it was quiet. I didn’t stay for breakfast but I give them points for having the shuttle

Did not tell the truth about breakfast

Overall the facility was updated with a minimalist look, and mini kitchenet. Rooms was clean with a new mattress, king mattress could haveused a coupl of extra pillows. AC kept the room cool but not as cold as I would have like. The breakfast was simple, no frills, toast, waffles, cereal, and yogurt, with coffee or juice.

I didn't like the lack of communication from the hotel. I booked a roll in shower with a king bed, they had to change me to a double standard shower. Had they informed me that my room would have to be changed, I would have canceled the reservation and gone elsewhere. So, thank you for making it impossible for me to shower prior to my procedure. The room was dirty. Shoes. How do people just leave their shoes? How did the housekeeping staff not see the shoes. How did the housekeeping staff not see anything left behind from the previous people(s). There were no kitchen items, plates, cups, or silverware. No coffee pot. The breakfast that was insulting. More trash on the counters than food. It was myself, my husband and 1 other guest. We went to eat at a different establishment. I stayed because we drove more than 5 hours. From a medically complex customer, do better.

Room was adequate

NA

Same review as before, will never stay here again

I could not escape the intense smell of weed. When i mentioned it to the staff they stated that no one could smoke in their facility as they had smoke detectors and that the smell had to be coming from outside........ of course there was no smell outside the building.

There is no breakfast. It is grab-and-go only.

My sheets had spots so they were NOT changed prior to my visit. The toilet paper holder was broken.

The staff were respectful. The hotel wasn’t very clean. The sheets had a weird smell and I saw no signs of cleanliness throughout the building. For example, when I walked to my room there was trash left outside one of the rooms and the next day the trash was still there. I didn’t see any housekeepers either which led me to question if they clean the building often. Overall, it was quiet, the location was decent, and I only stayed for one night due to me being on a road trip.

Clean room..great parking

Room was comfortable. Very sparse but clean and comfy. Has refrigerator and stove but no dishes and etc if you were staying a while.

Bugs in the room. Was under renovation. Smelled like mildew and weed. Trash everywhere

The place was clean. They had to improve their breakfast menu to attract more customers.

I had to call for the wifi code and there were no tissues in the room.

The hotel was nice overall and appeared to have recently undergone renovations. The room and property had a clean, updated appearance. There was no hot water during my stay. The breakfast selection was extremely limited, offering only waffles and juice. The biggest issue, however, was the customer service. I called the front desk for towels and was told they would be brought to my room, but after waiting an hour, I still had not received them. I went to the front desk, where the male employee became argumentative and yelled at me, insisting that the towels would be brought to me. I waited another hour and still received nothing. When I called again, I was told to come back downstairs and get the towels myself. On the day of checkout, I also asked if I could leave my suitcase at the hotel because I had to go to work and did not have a car. The front desk staff was rude and refused to accommodate me.

The stay was great until i woke up to a cold shower in the morning prior to flying out from airport

It is well kept together, just make sure you have your booking info or he'll think you didn't pay.

The hotel was okay, but the breakfast was not good. Needs to be improved

The stay was just okay, nothing overly terrible and nothing overly great. Just okay!

Room smelled like food

Not the best hotel but if you’re looking for somewhere cheap to stay in somewhere that’s somewhat decent. I would stay here and if you need to be close to the airport and I want to spend that much I would stay here.

Getting the van to the property was tough. One stop only

Clean room

The privacy was important for me 5 stars

I wish I had booked a reservation at a different location. This hotel is not bad however, a few things to know before you book they will accommodate early check-in’s if a room is available. For breakfast you will only have waffles, yogurt, milk, coffee, and orange juice don’t expect a full course or decent meal. There is NO room service at this property, we needed additional towels for our stay and were told we had to bring the old used towels downstairs to the front desk before they would give us new ones. If you book here bring your own or buy them before you check in. This is a good location as it is close to the airport however, there are 10 hotels on the same street moving forward I’d prefer to go to another location for better service and to be comfortable having a clean room that is serviced on a daily when I book a reservation for four nights is definitely a priority in my book.

The room looks like it was never mopped. My socks were dirty just being in there for 2 mins. Shower was dirty, staff was rude, breaks fast are had ants around the food which was only cereal and waffles. This place was horrible.

The breakfast service was not well attended. Rooms were spacious and well designed.

Clean room. Close to airport. Shuttle staff was good and fast. Staff mostly seemed to be doing the minimum to get by. I would stay again despite this because of convenience.

The airport shuttle took over an hour and a half to pick us up…. The hotel is only 10 minutes away from the airport- how does that make sense. The staff when we called multiple times were extremely unhelpful nor caring. Then when we FINALLY arrived, the front desk person was rude. The room was simply gross- we were greeted with a used Q-tip on the floor as we walked in with then crumbs on the counter, crumbs and hair on the bed, and TOILET PAPER shoved into and sticking out of the peep hole of the door. The microwave was dirty and still had “32 seconds” left from the prior use. It literally looks like they remade the bed of the previous guest and checked us in. We didn’t even stay the night, we left after 15 minutes of checking in. 0/10 recommended. Spend the couple extra dollars and stay elsewhere.

Room was clean Bed was comfortable Ac worked well Staff was helpful

We got to the hotel and immediately noticed an unpleasant smell across the entire property. Riding the elevator was unpleasant with the smell. The hallway was interesting and had construction following the same smell. The room itself was OK but we didn’t get a change of towels or any room service the entire four nights we stayed there. Trash built-up there and we noticed ants. We asked one of the room cleaners who was nice, but she seemed overwhelmed with the amount of work and unable to provide service on her own. Overall the room itself was OK but the stay was not the most comfortable.

Nice

The breakfast is a joke

Hotel was good .I was annoyed after emailing and calling the hotel never responded, regarding the shuttle from the airport to the hotel and how to get it. So unless you are going from the hotel to the airport. I would say the shuttle is not available.

Awesome experience

B

Very quick. Great stay if you have a layover at DFW. The 24/7 shuttle was a nice option.

They need to take a little more time on cleaning the shower walls, Bath towel had yellow stands, the outside was full of trash and lawn, they do not have an ice machine, and front desk staff a man was very short when responding after asking a question……

Okay for a quick night's sleep for a early morning flight. The airport van ran right on time.

Great clean and comfortable hotel.

The staff was rude, uninformative and not professional. Lacked customer service skills. The lobby restroom was a disaster. No tissue, handsoap or paper towels the entire day. The room had an odor even with laminate flooring. I canceled my 2nd day. Will not book there again. Very disappointed for a Wyndam Hotel.

So I went to the car got all my things came back in and that’s when he told me that because we didn’t check in before 11:30 PM. He canceled our reservation. Nowhere in the fine print did it say that. So basically two different stories. The same was happening to another set of people that evening And they just did not seem to care Avoid them at all costs

The only thing that I did not like is there was not cook ware.

From the moment we arrived, my husband, our newborn baby, and I were respectful, quiet, and courteous. We did not create any disturbances or give staff any reason to treat us differently. We simply expected the same level of professionalism and hospitality that every guest should receive. Unfortunately, our interactions with the front desk staff were consistently unpleasant. On multiple occasions, I called the front desk requesting towels for our room. My calls repeatedly went unanswered. After calling several times, someone finally answered, but the tone and attitude I received made me feel as though I was inconveniencing the staff by asking for a basic hotel service. Throughout our stay, every request seemed to be treated as though it was a burden rather than part of the customer service guests are entitled to receive. The treatment we experienced left me feeling unwelcome. As a Black woman traveling with my husband and our newborn—less than two weeks after giving birth—I found the experience especially hurtful. During one of our interactions, I observed one of the front desk employees providing noticeably friendlier and more attentive service to White guests immediately before or after interacting with us.

nothing good to say service and reception are highly unprofessional. we had booked a room for a couple hours as we had a connected flight in the early morning. once we arrived at the hotel , it was already very late and we were tired from a long travel. the reception then tells us without any prior notice despite being on the phone with me several times for directions and tips on the shuttle bus service, that all rooms are unavailable due to water damage. this is understandable but despite our ongoing communication on the phone within the same hour , nothing about a cancellation was said over the phone or sent by email. we arrived to the hotel and were told that our booking cannot be made & they suggested we go elsewhere.

Excellent

All was good holiday

Staff was accommodating Nothing everything was good

Close to airport and available for the day Bedding too soft and squeaky and no drink water available in the room.

It was close to the event I had to attend The customer service was poor. I was treated very rudely and I would never again stay here altho the space was nicely designed and decorated. Updated items but the staff was not nice at all. I felt it was racially motivated. They also put me in an area where the over doing renovations so all I heard all night was noise and people talking

The location was perfect for me I wanted to cook me some dinner and the stove was not working the way. I was hoping it does and then I want to ask the guy at the front desk and he explained it to me and then I added exactly what he told me, but the stove was still not working and not very friendly stuff I also forgot to pack my own pillow and and when I called, he said he's calling me back. He has to ask her maintenance, but he never called me back so I never even asked me for my phone number so I still don't know if if my pillow was found or if anything else that happened. It was a very expensive pillow, so I would love to have it back, but not very helpful and it sounded like an on the phone that he got really bothered by me calling him and asking her to check on if my pillow was turned

It only takes 3 days to get clean towels The rude housekeeper

Do not stay here!!!!! Got stuck in Dallas due to weather and booked a room when flight was canceled. I called for the shuttle service and they never showed up. Had to call an Uber after 30 minutes of standinin the cold. I was told that there was a 24/7 shuttle to and from the airport when I checked in. There was some type of work going on and had to walk through debris going down the hallway. I turned a corner and literally had to walk over a mattress lying flat in the hallway. The room was full of refurbished furniture and the closet door was a curtain. The bathroom was dirty, no water pressure, no hot water in the sink. I actually looked under the bed to make sure there were no fraf bodies, people, rodents, or otherwise. If I wasn't so damned tired I would have said hell no and demanded my money back. There must be at.least one competent person working there because the towels and bedding were actually clean. I guess nobody sleeps here because my neighbors were up all night. How do I know? I'm pretty sure the walls are made of paper with no insulation in between. I heard every word spoken from 9 pm until 4:30 am. At least they had a good time hooting and hollering. I asked for the shuttlewhen I checked out and was told that there wasn't one due to the weather. I guess temps below 40 degrees is enough to cancel shuttle service. I anticipated this and got up a half hour early. I had to call a Lyft to get back to the airport on time to catch my flight. Wyndham should be embarrassed to have their name associated with this hotel or whatever the hell that was and Booking.com would be wise to remove them from their website. I don't even like filling.out surveys and here we are. Never again.

No breakfast. Lots of excuses