Hampton Inn Dallas-Irving-Las Colinas

The room was clean, the staff is welcoming

When I entered the gated property there were vagrants digging in the trash can and a group of men that were standing near motorcycles listening to loud music. There was trash all over the grounds outside. The lobby did not have air condition running and the temperature that day was over 100. My room had damaged furniture, doors, and flooring. When I attempted to exit the property I found the gate on one side of the building was locked with a chain and there was only one way in and out. All door will not open after 10pm except the front and if you have to park at the back or the far side where the gate is locked you must walk through the parking lot. Which did not appear safe. The guests were in the hallway gathered and hanging out and some appeared intoxicated. There was the smell of marijuana also, I was awaken by a motorcycle revving its motor and the rider talking loudly. over a speaker. I decided to check out in the morning and the person working the desk refused to give me any documentation that I had checked out. He said the Manager would email me something, I never received notifications. Hotels.com customer service were extremely helpful and I had no issues from they side.

The staff was very helpful , I stayed for 4 nights and it was great experience. Will definitely stay again !

Great hotel

Great

Property & room were clean. Staff was excellent. Stayed 1 night for a concert

The rooms are nice and so was the breakfast

Generally I am happy to have Hampton inn

We have lick from air conditioner so all carpet was wet- I know that was not fault of hotel stuff but still I was little bit suffer

Great location and felt very safe. Air conditioning was terrible and sweat every night I was there. That was really my only complaint. Bring a fan!

Clean room, easy access to pool, ice, etc.

Nice and clean. Very friendly. Will stay again!

Location was great! Very clean!

Front desk staff was not friendly.

Great place. Clean. The staff was amazing!

From checking in to checking out was easy fast and friendly definitely going there again

The areas that are finished look beautiful

The only issue I encountered happened before I arrived. About two weeks before my stay, I called to request a late checkout because I was scheduled to speak at an event later in the week and expected my schedule to run long. I was connected to the central reservations call center, and I specifically asked multiple times whether notes had been added to my reservation. I was assured they had. When I checked in, I mentioned the request to the front desk, only to learn there were no notes on my reservation. It turned out the representative I spoke with wasn’t based at the property. Fortunately, the hotel staff handled the situation quickly, and everything worked out perfectly. My only suggestion is to improve communication between the central call center and the hotel. Missing reservation notes can easily create unnecessary confusion for both guests and staff. Thankfully, the team stepped up and made sure everything was taken care of. Highly recommended staying here! Absolutely top notch!

It was quite and slow paced for the Metroplex.... Nothing really

as soon as I got there, the attendant receiving me seemed rude and agitated, kept speaking to me in a aggressive tone like he was upset, telling me that he could not hear me when I wasnt speaking loud enough for anybody to hear. I felt scolded like a schoolgirl the elevator looked like there had been an exploit on in the building, i was afraid to get on it . we were not advised that they were going through a renovation… As soon as we got to our floor, there was a smell of wet paint. The smell gave me a huge migraine that I had for the rest of the night.

Pool was a bit dirty

Usually Hamptons are good but I wish I was informed of the construction before I booked, noise started early, both elevators were used by construction, our room still has remnants of construction dust and caulking all over bathroom counter. Mostly the early noise. See above comment

The poop in the elevator lobby was a little disconcerting. We called down to the from desk to report it. Was gone when we left again. Glad we took pictures.

Friendly staff. Clean facility/amenities. Yummy breakfast. No complaints.

Great location during our road trip - easy to access off the interstate - in a quiet, nice area. They are doing renovations but it did not disturb us at all.

Great location, close to the airport and Las Colinas neighbourhood with nice restaurantes and shopping malls. Staff was helpful and kind. Breakfast was average, some days (for unknown reasons) they didn't make our room. There is housekeeping service and although we left the room early and didn't leave any "non disturb" sign, the room wasn't cleaned up (and it happened more than once). Wifi was only average, coming and going at times.

Hotel is being remodeled looks a mess

Very calm Nothing

Buen servicio

The hotel is under construction but they didnt have anyone on those floors. The rest of the hotel was extremely clean and well maintained. The breakfast was delicious. The room was spacious. Front desk was friendly. 10 out of 10 will absolutely stay here again!!!!!

The hotel is under construction of some sort. Seems like it was painting. The 1st floor was hit because the painters had to leave a door open. The room was clean and I have no complaints. The water pressure in the shower was excellent and the bed was way more comfortable than the Hyatt regency I stayed at in Frisco on this same trip. The breakfast wasn’t great, but that should be expected when it’s free. The bed was sooo comfortable. Honestly I will stay there again for the bed!!! Super clean too. Good place overall.

Wor

Location Price

Property being renovated. Furnishings are dated, issues with hot water during our stay.

Great Hotel! And great location

After leaving another hotel due to a bad experience, this hotel made us feel at home. The staff was friendly, food was good, the pool was refreshing, and the room was comfortable.

Front desk was very nice and room was clean!

Just spray rooms doe bugs before they assign the room. Pest control should not be walking out of the room as we go to walk in with our luggage. Makes one uncomfortable! Not unrealistic know they need to spray but guest should not follow immediately…base boards wet and what were we breathing in???!!! No bugs though!

Nice area, but not well maintained facility. The breakfast was mediocre at the best. They put me in a disabled person room #119. The shower head was facing the curtain and the water would run all over the bathroom which is a safety issue as the customer can slip and fall on the slippery floor . I had to use two towels to wipe the water off the floor . I reported it to the front desk, but she didn’t seem to care and I bet she wouldn’t do anything about it . Not impressed at all with the service.

Rooms were very clean. Beds were comfortable for hotel beds, they felt like they were new. Would definitely stay there again while in the area.

the pool The hot water was not working, and the breakfast was poorly made. When asked for waffle mix the young lady didn't speak English and didn't try to understand or get help to accommodate me

Rooms clean Na

Very Clean Breakfast was exceptional Staff always smiling with exception of the man at the counter just figured he was having a off day . Wish the receptionist/counter guy was more polite and welcoming

The breakfast was one of the best I have at any hotel. Personnel were very helpful.

We really enjoyed this hotel located in a safe, pleasant and easy access neighborhood close enough to all places. Would definitely recommend and stay here again.

Nice customer service

No room service

It was located right by the convention center and the rooms I booked were close together It was under construction the whole time smelt of paint, we were on the 6floor and while our room was great and temperature was nice the room across the hall with the rest of my party was hot and the control unit was easily accessible with 4 toddlers. There was some sort of emergency that we evacuated and were told false alarm you can go back up to your room but the elevator took a bit to restart since it was essentially like a fire alarm no announcement happened to let us know we didn’t need to leave the room to begin with so that’s why I gave the score

The staff was nice. Only issue was the first night, bugs on floor. Took it to desk. Next day, desk said no bugs. We gave her the bugs

Clean comfortable room. Recently remodeled. Staff friendly and professional.

The Breakfast and Pool were just Perfect The attitude of the attendant when I checked in he was gruff and ready to brush of my questions or concerns to rush back to his cell phone calls.

Some of the staff was polite they put us in a different room due to this bed bug incident. My daughter got bite by bed bugs all on her legs the first night we were there. I requested for a refund but was denied it and offered Hilton points I don’t want Hilton points I want my money back for that first night. I also requested a copy of the exterminator inspection and awaiting that report. I’m not one to complain but man this was very inconvenient I chose Hilton for the comfort and convenience to make sure my family was take care of. I’m not happy at all.

The staff were great and my kids loved the pool No complaints

Nice property and area to stay. My second staying at this hotel and I enjoyed it both times. It was quiet and clean.

Clean Nothing

The breakfast was a whole buffet!! So many options to drink as well, the coffee especially good got me thru my day👏the room was so clean when we arrived! The staff was very helpful and nice would definitely stay here again! Also had a chance to get in the pool so clean and refreshing! Loved!!

Good breakfast.

Good

Every was satisfactory

Refrigerator and AC were loud. Decor was very dated and a bit rundown.

very clean room and friendly staff

Good

They are currently doing some remodeling to the common areas. Construction ended nightly by 6:00 pm, so I was never bothered by any sounds. There was no inconvenience.

Great

The desk and cleaning staff clearly don’t talk to each other though. 3 days in a row we got a knock at 8am trying to clean our room when we asked to have them come after 10. Really good breakfast though!

I am still waiting for a call from the manager about some charges and never received his call!

Great location and quiet

the room is clean, the staff are nice

Although construction, the room was clean and service was nice.

The staff was friendly and helpful. The breakfast was fresh and hot each morning. While the hotel was under renovation the staff did a good job minimizing the noise and impact of it on the guests.

Everything was perfect

Clean room. Easy check in.

Exceptional staff/front desk.

It was an ok room was expected to be a really nice room as the pictures shown online were super nice.

Generally a good stay. First room’s AC wasn’t cooling but front desk changed us to another room. Breakfast foods were lukewarm.

Hotel was filthy due to construction. I understand renovation, but how hard is it to clean up the property. Unacceptable!!!

👍

Great experience considering price. Very calm, quiet area.

Amazing everyone so nice

Great place to stay. Breakfast is awesome.

All good

Great stay! Comfy and quiet

Good

Loved it great stay

Good Hotel. Easy check in

No issues to report with my visit.

Yes

Great stay!

No me ayudaron en nada , les dije que la tina del baño se iba el agua lentamente y les dije que el agua se iba al otro lado donde estaba la cama y no me ayudaron en nada y esperé 15 minutos en la recepción y no salió nadie a ayudarme

Wonderful

It took me 10 to 15 to check in and they gave me the room key; there was no one at reception.

The staff was great in accommodating, very customer service-oriented. All my needs were met before. Even asked couldn't have had a better stay. Room was clean, bed was comfortable.\n It was just an excellent time. I appreciate them.

Clean, employees were nice,

No consideration for severe weather.

Clean

Staff was nice

Yes

The staffs are helpful. Breakfast is A++

Staff was very courteous; rooms were very outdated and unappealing. It was and additional 1 night stay over for a flight delay. Breakfast was great with a very clean dining area. full of locals that look as though they are living there hanging around the front desk and dining room.

Clean rooms & friendly staff!

Clean rooms. Great breakfast and friendly staff.

The hotel is in need of some Repairs. There’s wall papare hanging and smell of dirty carpets. It was ok for my 3 day stay. The breakfast lady is really nice and helpfull. The room was clean everyday with fresh towels.

Staff was extremely kind and welcoming. They made sure I knew where everything was at and really cared about my comfort. I highly recommend staying here.

Nice

I love the staff and the rooms. The breakfast is wonderful and the location perfect. However there was a safety concern. The door near the elevators had a zip tie keeping it open all night. Meaning non hotel guests could enter. It also appeared a bit broken. So safety is for sure a concern in the building.

Yes! The breakfast was fresh and room service was excellent. Rooms just need to be updated

Terrible breakfast decent hotel liked the area

I appreciate that they offer breakfast, but it's really not good. The service from some of the staff members is not good; they are not friendly.

Staff at front desk didn’t seem to be very friendly all the while I’m spending money to stay there.

Room wasn’t in best condition but the staff were nice

Staff were nice during check-in and out. The room was clean and spacious.

Great experience!

My trip was cancelled day of with no communication from the hotel. I went to check the Hilton app while I was on break, while volunteering at a conference and it said my reservation had been cancelled. I spent 45 minutes on the phone with someone, to have them give me the runaround and then was hung up on. Luckily, I was able to book another hotel stay for the remainder of my stay,

rooms were nice and clean

Room was clean, nice amenities.

Bad customer service room they don’t clean eveyday

Place looked a little run down inside but everything was ok otherwise. Staff was very helpful.

Good

Clean, and easy check in

The rooms and breakfast were incredible