Hampton Inn Dallas-Irving-Las Colinas

Everything was wonderful except that there was no laundry room.

no hot breakfast as advertised, toilet built for a child, and channel selection sucks

Breakfast in a bag. Terrible. Warm water, apple and bagel. Breakfast

No

I specifically chose this hotel because of the hot breakfast included with the stay. Had I been informed beforehand that breakfast would not be available as promised, I would have booked a different hotel without breakfast at a much lower price. I feel that this information should have been clearly disclosed at the time of booking so that guests could make an informed decision. I am very disappointed that the hotel did not provide the amenity that influenced my decision to book with them.

Room was spacious and bed was comfy. Nice and safe area, I've always enjoyed staying in Las Colinas/Irving. Plenty of food and shopping within a few minutes drive. We enjoyed the pool, especially in the middle of October. The hotel is in the last stages of remodeling which only interrupted breakfast. There was no hot breakfast, only a grab and go bag. It was not mentioned to us at check in and after a 12 hour drive, we weren't looking for or reading posted signs in lobby or elevator.

Room was spacious and bed was comfy. Nice and safe area, I've always enjoyed staying in Las Colinas/Irving. Plenty of food and shopping within a few minutes drive. We enjoyed the pool, especially in the middle of October. The hotel is in the last stages of remodeling which only interrupted breakfast. There was no hot breakfast, only a grab and go bag. It was not mentioned to us at check in and after a 12 hour drive, we weren't looking for or reading posted signs in lobby or elevator.

Location Unfortunately the breakfast area was under construction and the simple breakfast options were not what we eat. We booked through a 3rd party and it did not notify us that there would be no breakfast due to construction. Also, we were not told that the room that was selected for us was right above the construction so it sounded like they were working on our walls in our room.....Very loud.

Location Unfortunately the breakfast area was under construction and the simple breakfast options were not what we eat. We booked through a 3rd party and it did not notify us that there would be no breakfast due to construction. Also, we were not told that the room that was selected for us was right above the construction so it sounded like they were working on our walls in our room.....Very loud.

The room was comfortable, spacious and well equipped. I am unhappy and felt deceived that Booking.com or the hotel did not state that the hot breakfast was not available due to renovations during this period because that was one of the reasons why we booked this hotel. Instead we had to make do with bagels for breakfast only. Please do better.

Very good in spite of the remodeling going on

Very good in spite of the remodeling going on

Location, location, location! The professionalism of the staff. No fault of theirs, but some areas of the building under construction.

Actually a really decent place! The area was nice as well! I highly recommend staying here!

We been there twice and we love it

We been there twice and we love it

Exceptional

It did what it needed to do

Pleasant

They are in the last stages of renovation, so there was no hot breakfast available!!! They gave out lunch bags with a bagel, apple and pb and jam packets instead. :( It was frankly embarrassing!!! It does not tell you on Expedia about renovations, but it tells you on their own website. I was very disappointed. I booked here particularly for the pricing and free breakfast. The room was okay. The “best” thing about it is that was quiet at night.

Otherwise, the staff, the cleanliness etc were all good.

Everything was excellent!! Would definitely stay again.

I liked that the location was close to the highway. The hotel is undergoing construction. This was not relayed until check in. Because of the construction the hot breakfast wasn't available. The rooms were crazy dusty that made my allergies flair up. The bathroom doors did not fully shut. One of the two elevators were not working. Because of construction half the parking lot was closed off. Parking at night was a nightmare. I will never book this hotel again.

The check in staff was not very friendly. It felt like they didn't want to be there. I did not realize that the hotel was under construction when I booked the room. There was not a hot breakfast and that was part of the reason I booked this hotel. The day we checked out only one elevator was working, and with 6 floors it took a little bit longer.

I liked how the rooms were quiet. Beds and pillows were comfortable and the shower pressure was good. The room was clean and organized. Ease of access to the main road. The check in staff was not very friendly. It felt like they didn't want to be there. I did not realize that the hotel was under construction when I booked the room. There was not a hot breakfast and that was part of the reason I booked this hotel. The day we checked out only one elevator was working, and with 6 floors it took a little bit longer.

Honestly, this was not a good expreience for us this time. I can't find anything good about this hotel other than the location close to the venue we needed to attend. After arriving, we asked what time was breakfast and we were told that there was no breakfast, only a bag to go, water, and apple and a bagle. The following morning, I asked if we could cancel and was told we had alredy resrved and they had posted or notify customers about the renovations or no breakfast on the website, but we checked and there was no such notice. We let it go just because we had other club team friends stayed on the same hotel, but then noticed that this hotel had more issues. The door did not closed properly if you just let is close by itself, it stays open, the room seem old and needs an upgrade. Also the showers need to be repaired. Honestly, I will think twice to stay in another Hilton Hotel.

Honestly, this was not a good expreience for us this time. I can't find anything good about this hotel other than the location close to the venue we needed to attend. After arriving, we asked what time was breakfast and we were told that there was no breakfast, only a bag to go, water, and apple and a bagle. The following morning, I asked if we could cancel and was told we had alredy resrved and they had posted or notify customers about the renovations or no breakfast on the website, but we checked and there was no such notice. We let it go just because we had other club team friends stayed on the same hotel, but then noticed that this hotel had more issues. The door did not closed properly if you just let is close by itself, it stays open, the room seem old and needs an upgrade. Also the showers need to be repaired. Honestly, I will think twice to stay in another Hilton Hotel.

I liked that the location was close to the highway. The hotel is undergoing construction. This was not relayed until check in. Because of the construction the hot breakfast wasn't available. The rooms were crazy dusty that made my allergies flair up. The bathroom doors did not fully shut. One of the two elevators were not working. Because of construction half the parking lot was closed off. Parking at night was a nightmare. I will never book this hotel again.

Construction was messy and noisy, but the staff was friendly, room was clean, and beds were fairly comfortable.

Very clean quite and comfortable!

The property was ok. Only issue was I didn't know it was being remodeled at the time of booking, so it has construction materials out and no hot breakfast. They provided a breakfast bag with a bagel, apple and bottled water.

Upgrades going on, making the stay difficult.

Staff provide excellent service and are respectful.

Nice even with renovations things went smoothly

If I had known there was construction going on more than likely would not have booked the hotel. Enjoyed my stay

Stayed here for the BTS concerts! All staff were friendly and helpful! Breakfast was yummy! Even let us check in early and check out late! If we come back to Dallas, I will stay here again! 💜

The room was clean, the staff is welcoming

When I entered the gated property there were vagrants digging in the trash can and a group of men that were standing near motorcycles listening to loud music. There was trash all over the grounds outside. The lobby did not have air condition running and the temperature that day was over 100. My room had damaged furniture, doors, and flooring. When I attempted to exit the property I found the gate on one side of the building was locked with a chain and there was only one way in and out. All door will not open after 10pm except the front and if you have to park at the back or the far side where the gate is locked you must walk through the parking lot. Which did not appear safe. The guests were in the hallway gathered and hanging out and some appeared intoxicated. There was the smell of marijuana also, I was awaken by a motorcycle revving its motor and the rider talking loudly. over a speaker. I decided to check out in the morning and the person working the desk refused to give me any documentation that I had checked out. He said the Manager would email me something, I never received notifications. Hotels.com customer service were extremely helpful and I had no issues from they side.

The staff was very helpful , I stayed for 4 nights and it was great experience. Will definitely stay again !

Great hotel

Great

Property & room were clean. Staff was excellent. Stayed 1 night for a concert

The rooms are nice and so was the breakfast

Generally I am happy to have Hampton inn

We have lick from air conditioner so all carpet was wet- I know that was not fault of hotel stuff but still I was little bit suffer

Great location and felt very safe. Air conditioning was terrible and sweat every night I was there. That was really my only complaint. Bring a fan!

Clean room, easy access to pool, ice, etc.

Nice and clean. Very friendly. Will stay again!

Front desk staff was not friendly.

Great place. Clean. The staff was amazing!

From checking in to checking out was easy fast and friendly definitely going there again

The areas that are finished look beautiful

The only issue I encountered happened before I arrived. About two weeks before my stay, I called to request a late checkout because I was scheduled to speak at an event later in the week and expected my schedule to run long. I was connected to the central reservations call center, and I specifically asked multiple times whether notes had been added to my reservation. I was assured they had. When I checked in, I mentioned the request to the front desk, only to learn there were no notes on my reservation. It turned out the representative I spoke with wasn’t based at the property. Fortunately, the hotel staff handled the situation quickly, and everything worked out perfectly. My only suggestion is to improve communication between the central call center and the hotel. Missing reservation notes can easily create unnecessary confusion for both guests and staff. Thankfully, the team stepped up and made sure everything was taken care of. Highly recommended staying here! Absolutely top notch!

Pool was a bit dirty

Hotel is being remodeled looks a mess

Buen servicio

The hotel is under construction but they didnt have anyone on those floors. The rest of the hotel was extremely clean and well maintained. The breakfast was delicious. The room was spacious. Front desk was friendly. 10 out of 10 will absolutely stay here again!!!!!

The hotel is under construction of some sort. Seems like it was painting. The 1st floor was hit because the painters had to leave a door open. The room was clean and I have no complaints. The water pressure in the shower was excellent and the bed was way more comfortable than the Hyatt regency I stayed at in Frisco on this same trip. The breakfast wasn’t great, but that should be expected when it’s free. The bed was sooo comfortable. Honestly I will stay there again for the bed!!! Super clean too. Good place overall.

Wor

Property being renovated. Furnishings are dated, issues with hot water during our stay.

Great Hotel! And great location

After leaving another hotel due to a bad experience, this hotel made us feel at home. The staff was friendly, food was good, the pool was refreshing, and the room was comfortable.

Front desk was very nice and room was clean!

Just spray rooms doe bugs before they assign the room. Pest control should not be walking out of the room as we go to walk in with our luggage. Makes one uncomfortable! Not unrealistic know they need to spray but guest should not follow immediately…base boards wet and what were we breathing in???!!! No bugs though!

Nice area, but not well maintained facility. The breakfast was mediocre at the best. They put me in a disabled person room #119. The shower head was facing the curtain and the water would run all over the bathroom which is a safety issue as the customer can slip and fall on the slippery floor . I had to use two towels to wipe the water off the floor . I reported it to the front desk, but she didn’t seem to care and I bet she wouldn’t do anything about it . Not impressed at all with the service.

Rooms were very clean. Beds were comfortable for hotel beds, they felt like they were new. Would definitely stay there again while in the area.

We really enjoyed this hotel located in a safe, pleasant and easy access neighborhood close enough to all places. Would definitely recommend and stay here again.

Nice customer service

The staff was nice. Only issue was the first night, bugs on floor. Took it to desk. Next day, desk said no bugs. We gave her the bugs

Clean comfortable room. Recently remodeled. Staff friendly and professional.

Nice property and area to stay. My second staying at this hotel and I enjoyed it both times. It was quiet and clean.

The breakfast was a whole buffet!! So many options to drink as well, the coffee especially good got me thru my day👏the room was so clean when we arrived! The staff was very helpful and nice would definitely stay here again! Also had a chance to get in the pool so clean and refreshing! Loved!!

Good breakfast.

Good

Every was satisfactory

Refrigerator and AC were loud. Decor was very dated and a bit rundown.

very clean room and friendly staff

Good

They are currently doing some remodeling to the common areas. Construction ended nightly by 6:00 pm, so I was never bothered by any sounds. There was no inconvenience.

Great

The desk and cleaning staff clearly don’t talk to each other though. 3 days in a row we got a knock at 8am trying to clean our room when we asked to have them come after 10. Really good breakfast though!

I am still waiting for a call from the manager about some charges and never received his call!

Great location and quiet

the room is clean, the staff are nice

Although construction, the room was clean and service was nice.

The staff was friendly and helpful. The breakfast was fresh and hot each morning. While the hotel was under renovation the staff did a good job minimizing the noise and impact of it on the guests.

Everything was perfect

Clean room. Easy check in.

Exceptional staff/front desk.

It was an ok room was expected to be a really nice room as the pictures shown online were super nice.

Generally a good stay. First room’s AC wasn’t cooling but front desk changed us to another room. Breakfast foods were lukewarm.

Hotel was filthy due to construction. I understand renovation, but how hard is it to clean up the property. Unacceptable!!!

👍

Great experience considering price. Very calm, quiet area.

Amazing everyone so nice

Great place to stay. Breakfast is awesome.

All good

Great stay! Comfy and quiet

Good

Loved it great stay

Good Hotel. Easy check in

No issues to report with my visit.

Yes

Great stay!

No me ayudaron en nada , les dije que la tina del baño se iba el agua lentamente y les dije que el agua se iba al otro lado donde estaba la cama y no me ayudaron en nada y esperé 15 minutos en la recepción y no salió nadie a ayudarme

Wonderful

It took me 10 to 15 to check in and they gave me the room key; there was no one at reception.

The staff was great in accommodating, very customer service-oriented. All my needs were met before. Even asked couldn't have had a better stay. Room was clean, bed was comfortable.\n It was just an excellent time. I appreciate them.

Clean, employees were nice,

No consideration for severe weather.

Clean

Staff was nice

Yes

The staffs are helpful. Breakfast is A++

Staff was very courteous; rooms were very outdated and unappealing. It was and additional 1 night stay over for a flight delay. Breakfast was great with a very clean dining area. full of locals that look as though they are living there hanging around the front desk and dining room.

Clean rooms & friendly staff!

Clean rooms. Great breakfast and friendly staff.

The hotel is in need of some Repairs. There’s wall papare hanging and smell of dirty carpets. It was ok for my 3 day stay. The breakfast lady is really nice and helpfull. The room was clean everyday with fresh towels.

Staff was extremely kind and welcoming. They made sure I knew where everything was at and really cared about my comfort. I highly recommend staying here.

Nice