Extended Stay America Dallas Las Colinas Carnaby

Dead roaches; disgusting

My keys didn’t work and I wasn’t able to get into my room. The lady at the counter said someone else would be coming to the counter to help me but no one ever came so I was locked out of my room unable to have a place to stay I wasn’t able to even use my room at all

It would be 5 ĺ

Had to be moved to a second room first one had roaches. Second rooms bathroom smelled like smoke. Trash cans were full of trash under stair well. Rooms are hotel kinda run down.

Staff was great; however, the room was horrible and the facility was not well kept. Trash overflowing by the stairwell. The first room I was assigned, the bathroom was not cleaned. The shower was dirty and the toilet had stains from someone popping in there, and the first detector was hanging off the wall. The second room I moved to wasn’t much better. Bathroom was somewhat clean; however, I still went and purchased my own cleaning supplies and air freshener because the room smelled old, stale, and not clean. Definitely would not recommend staying here. I was only there one night and I definitely regretted it.

Very poor customer service. They assigned me untidy and unclean room twice. I have to go to the front desk 4 times each day. Very poor customer service and care on top of old property. None of their appliances have ever worked. You will small bad marijuana smoke all around.

Worst customer service, at the moment of checking there was no room available. I’ve tried to contact customer service for expedia and I don’t get a hold of anyone

Arrived and checked in and when we tried to enter our room at night they had given it to another couple, who was belligerent that we tried to enter "their" room. Then, they had no other rooms that were clean, so we wasted an hour and a half there and had to go get another hotel. Horrible experience!

Checkin was smooth. But that’s where the positives stop. Room stunk of cigarette smoke (booked a non smoking room) room missing linen. Spoke to reception regarding odour. To the young ladies credit she offered another room. I rejected offer as expected the smell to go once door opened and spray used. Then I checked out the bathroom - there was mould all around bath and tiles. I could clean it off :( the kitchenette was dirty. The floor made the bottom of our feet black. Then the bed - the 3 pillows were rubbish folded in half and made into half pillows. Covered in stains and smelled. Woke in morning and all my clothes stunk of cigarettes. I then chased cockroaches around bathroom. Dogs in neighbouring rooms barked half the night. I would recommend find a better place to stay. Certainly not worth the money paid to stay there.

Had to kill 2 bugs, shower wouldn't adjust to spout, no dishes or utensils for a supposed extended stay property, had an eviction notice posted to the door down the hall.

I was very dissatisfied with my stay!

Not best quality

Ffc

Safe

Peaceful

Superb

Rised da princess because it close to a store

Chill

Cozy safe

The only issue with the property is the infestation of bugs!

Upon arrival I was told the room was not available and they could not contact me to let me know. No reason was given as to why the room was not available!

Good area

Great Location !

This was the worse experience of my life, the faucet on the bathtub was broken and the water would not get to the shower head. Called the front desk but the didn’t send anyone to fix it

no towels . no king bed. loud

Quite

The room was fine, spacious for the cost and met its purpose. However, there was not one amenity available, no silverware, glasses, dining ware, no ice, nothing. I have been to other Extended Stay properties and all cooking and dining things were included in the room. There was a note in the room that the front office had these things, but when I asked all they had were plastic spoons and disposable cups. There were also broke down vehicles in the parking lot that looked like they were being used as storage facilities. Also, no elevators at all.

Everything

Breezy and easy

Cockroaches everywhere in my room

It's really nice overall

Stairs nasty, trashcan next to stairs and not clean at all. Morning was cold and there were not hot water in the shower, we had to shower with cold water.

I showed up after booking. The lobby was closed and dark. There was a number at the door. After calling 5 times, a person showed up. He said that there was a technical difficulty at their system and refused to check in.

Check in was ok but check was horrible. No people on front desk to leave the keys. Waited for almost 20 minutes. Left the keys and leave.

It’s much better than I expected for a very good price. The staff is friendly and helpful. The room is clean, having a kitchen and a big fridge. Wifi is good. Location is great. I stayed at this hotel twice whenever I came to Dallas!

Awesome front desk personnel. So helpful in directions to room in pouring down rain.

The staff was very nice and helpful; I really appreciated them. Unfortunately, the property was not as nice and pristine, and the breakfast was not that great, no fruits. It seems like a place one would want to stay more long term, when first moving to the state or on a transitional basis til they get their home or apartment. They also need to address some other things in that place.

bedding was not clean (dust)

We enjoyed our stay as well.

My stay was very enjoyable but pls kindly keep the outside of the rooms very clean as the rooms are clean.

I spent a few nights here and had to go to the office 3 times. Lost my reservation after I checked in, microwave didn’t work, and key stopped working. It smells of marijuana outside, ALL the time. The unit was just dirty- each lamp shade had stains, gum in the carpet, I could go on but I’ll spend a few $ more on my next trip just to avoid another extended stay America experience

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convenient for us. located within the city and close to all necessities.

Clean

Very nice place. Clean rooms. Good parking lot. Places to eat, shop, grocery stores. Quite.

Hotel is good in condition, quiet and clean place. Staff is so coperative. Especially Dej S helped me a lot when I am came for a booking. She explained about property and about the extendedstay app very well, which makes me so comfortable and I booked the hotel. Appreciated Dej S.

V

Easy to check in and the staff was great.

Affordable but has drawbacks

Excellent

The cleanliness of the room was horrible. The smell was disgusting and there were hard water stains on the bathroom counters. There was roaches crawling through the hotel room, which made the stay unpleasant.

We found a cockroach in the bath tub and its excrement was everywhere in there. The room was not thoroughly cleaned before our arrival, I couldn’t walk barefoot on the floor. Beds and pillows are terrible. Guess you get what you pay for at $65 per night. Won’t be back.

Excellent

It’s was good

What is a terrible smoke smell in the room.

Absolutely dusgusting

Yall are too high price for what yall are offering. The rooms smells so bad, and the stove was filthy. Also my room had roaches and paying $100 deposit when the nicer hotels are $50 is insane to me

Safe secure quiet place to stay for business

I like everything

The room was dirty. Secondly the noise from the other rooms was terrible.

There was no breakfast as shown on expedia Coffee machine was not working Microwave was not working

It was great as always. It's quite, rooms are great.

Front desk closed in night . I’m traveling from Houston at 2:00 am . I can not check in. Security Guard can not help. Card keys is not working . Second floor is no elevator

Never got to stay Came just after midnight and no one was answer after hours phone and ESA Rep could not even reach the manager. Super horrible. I had to book another place

Good price and friendly front desk staff

The property was listed as having breakfast and that was false, no breakfast was provided at this property. That was one of the reason I selwcted thos property and that was disappointing.

Staff were friendly, room was great and clean upon arrival and best of all it was quiet.

I killed 5 roaches during my 2 day stay. I complained to the front desk and they didnt seem too care. My bed sheets had yellow stains. They said they were out of linens to change them. I wanted another room and rhey said they were over booked. Carpet was stained. Room and a vert bad musky odor.

Older but nice. The bathroom exhaust fan was hanging loose.

Such a safe and comfortable place.

Trash. Never going back

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I paid for the hotel room then when I get to I’m the front desk people are waiting outside yelling I want a refund

This is terrible place to lodge. I stayed for few hours about 4hrs and had to leave. Rusted panels, bugs, room had smoky smell and dusty tables and counter tops

Good

They are able to keep cost down by requiring deposits for the room conditions, and dishes, the things people steal often. Good idea. Criticisms: Office is closed at 11 pm. You are truly, really screwed if you need to check in, or your key doesn’t work after then. They do not make this really clear on a highly visible part of the web site. If this happens it is a real disaster, which they do not seem to realize. This nearly happened to me twice. I almost was locked out of my room with my stuff in it one night when my key no longer worked after extending my stay, arriving at 10:56 pm. Initial arrival was better because the front desk lady stayed until I arrived, and my frequent updates once my plane was on the ground at 10:35. Less urgent is that there is NO “grab and go” breakfast, as stated on the web site. Overall a very good value. Will stay there again next time I am in Dallas.

Ok

Dirty sheets, dirty pillow cases, used / wet toilet paper, hair in the tub and on the toilet seat, huge cockroaches

Arrived at 11:30 pm, not realizing the front office closes at 11. The front desk person had stayed late and was expecting me. She checked me in and assigned me to a room. I got to the room and opened the door only partially, as there were mattresses blocking entry into the room. I returned to the front office and was told by the security officer that the desk person had left in her car. No one was answering the phone at the national office or at the phone number posted at the door. I had to sleep in my car that night. Never again!

You never see the the stuff whenever you look for

If you plan on staying you won’t be able to get there after 11pm as no one can receive you. Still trying to get my money back. the credits I earned where used to stay here and are lost. Hope this helps lost time and money.

It’s great here and very quite

However, a spider or flea bit me several times in the morning while I was sleeping. Not returning due to poor pest control.

I want a full refund. They gave my room away even though we paid and gave us a single room under the table for the night despite the fact we were two people. The room smelled heinous and ther were dead roaches on the floor. We decided to leave within a few minutes and booked another hotel. Worst stay experience ever, please get me in touch with someone who can get me a refund.

Not clean at all

Every thing was great on my trip thanks

Property and clientele are both major issues. The rats competed with the roaches and the. “Deals” being done in the walkways and parking lot did not stop all night.

Full of roaches and noise all night long!

I booked a room late at night because my flight was delayed and needed to stay over night. When I arrived, no one was at the door and no one would answer the phone. They took my money and couldn’t provide a room.

N/a

It was decent. Clean enough. A small space but it would be appropriate for a week’s stay if you need a simple kitchen. It’s dated, but clean. The bed was reasonably comfortable. Not wild about the under the window air unit that blows cold air on you all night, but then some people love that. An extra blanket would have been great for those of us who don’t. Staff was courteous and helpful. I would stay there again in a pinch.

Old used soap left out. Roach in bath tub

Tina at the front desk was wonderful. However, when we reached our room we smelt cigarette smoke upon entering. Then we checked the bathroom and there was a cockroach on the floor and another on the table in the kitchen. They were both alive and moving around. Neither my coworker nor I were comfortable staying there after that. We were offered a different room but opted not to. Thankfully, I did recieve a full refund so that was a relief. In hindsight, we should have looked at another room to see if it were better - the area has many hotels but all were booked full so we ended up driving to Arlington to stay after we confirmed a room there was available.

But stop offering coffee It taste like water if that’s all u can do give it up Also don’t appreciate the maintenance guy barging I’m on my room when I’m Asleep Don’t leave your stuff lying around!

The place is old, dirty, loud, smelled, and feels insafe. I booked 3 nights, only stayed one night since it was so bad and was refused a refund. Never again.

I didn't expect anything fancy for the price, but I wish the "breakfast" lasted longer. Check out was at 11am, we checked out at 950 and breakfast was already gone. Other than that, it was a quiet area and it's a good place to stay if you're just passing by.

Overall worst hotel to stay for the price. Very disappointed by expedia aswell as they should check hotels before adding to there app portfolio

The front desk clerk gave us a key to someone else's room definitely raised a flag with me because she was too busy worrying about a survey that she completely wrote the wrong room # on our key

Thank you

We checked in and went to our room. Opened the door to find that the room had not been cleaned. Called the front desk and explained what we found. No problem come back to the front desk and we'll give you another room. It took me less than 2 minutes to get back to the front desk only to find that no one was there. A sign on the counter said that they were helping another guest. I waited between 10 to 15 minutes and no one showed up. Frustrated I left the keys on the counter and left.

VERY BASIC, NOTHING OUTSTANDING, SERVED ITS PURPOSE. BREAKFAST WAS VERY LIMITED TO WHAT I EXPECTED FROM OTHER ESA SUITES.

The hotel was like a little cabin. So cute and home feeling. Heater heated. It even had a little kitchen and built-in dining table. Cute home feeling.

J. Aguayo

This was a nightmare of a stay. Staff was disorganized and spaced-out, room smelled of marijuana, shower pipe was broken, tub was clogged, stains on counter tops, people camped outside the parking lot at night, broken locks in doors.....beware. Management will deny your complaints and not fix issues.

When I showed up at 11:30 after I booked at 11pm the doors were locked and my Uber had drove off . Finally a lady came and told me they were sold out and I kept telling her no I already paid for this room and she argued with me for about 10 mins about how they didn’t have a room. And they were sold out. Now I’m in tears as I don’t have a ride , my phone is almost dead and I don’t have a charger and now I don’t have a place to stay and I’m somewhere I don’t know anything about the area also it’s 11:30 at night and rainy , then she goes oh is your name Sarah? Oh let me check on your room. I go to the grossest room that reeks of cigarettes and regret. And proceed to attempt to sleep lol . No coffee no water no vending machines . Over 10/10 wouldn’t recommend

This hotel was good the only thing was a few nets but other than that it was a nice place to stay and clean for an extended stay there wasn’t any cups I would recommend this place to anyone and definitely will be using this hotel again

Breakfast can be better

Since I was arriving past the check in time at midnight, I spoke to 2 different people to confirm I would be checking in late. Arrived, nobody was there and was told they could not check us in and to get a refund