Embassy Suites by Hilton Dallas DFW Airport South

The sink backed up with sewage. They sent maintenance in to vacuum it out of the sink. We had to go down and ask for a new room. They gave us another room however there was a door missing between the sitting room and bedroom. Also you can hear the interstate and the air planes al night long. We wanted to use shuttle service to the airport, they did not want to help us with that and it felt unsafe to leave your vehicle in the parking lot. Recommend staying anywhere else!!!!

When I first arrived, even after showing the receptionist my reservation that was paid. She tried to say she couldn’t find me and I would have to book my room again. Luckily another guy came and helped find it. The indoor pool is freezing, couldn’t use.

Room, Staff, Breakfast, the bar and all my stay was excellent

Love this place. Happy hour was great but dont go there before happy hour my husband purchased 4 drinks and came out to $70. Won't be doing that again

Everything was great

Happy hour was great. Hot breakfast hit the spot. Very nice atmosphere in the lobby.

We stayed in this hotel for the Fourth of July . I stayed with my husband and three of my children. When you first entered the hotel, everything looks great. Space was very calming and welcoming.. Once we got into our room, we noticed it was outdated and old, with mold and water damage to the door. When I went into the bathroom, you can smell bug spray and there were roaches on the floor. The carpet was very gross and old. Everything was outdated. The furniture had stains on them, and the bed felt like cardboard. When I went to speak with the manager, nobody would direct me towards them. They just gave me to run around for a few hours. Finally, they offered to change rooms. I change rooms. That room also had roaches and a plumbing issue. We had to lift the toilet bowl to flush the toilet and even after complaining about this, I still was not allowed to speak with the person in charge.. I contact my travel agency. They tried to contact the property, and the property hung up in their face… This was hands-down, the worst embassy hotel I’ve ever stayed at and I loved a brand embassy

The stay was good loves the pool the bar lounge and able to watch world up the hotel rooms need upgrades very outdated.. but overall the stay was good

Toilet was clogged Water coming from shower was brown Multiple lights in our room did not work Carpet was ripped Many outlets did not work Bathroom door handle was about to fall off Ice machines were not working There were bugs in our room Phone in room did not work Refrigerator did not work On a positive note, the front desk staff was friendly and breakfast was good. We submitted a complaint to the hotel management the night of our stay, but we still have not heard anything from them. It is very unlikely we would ever stay at this location again.

But also to my surprise a Drink Voucher. For 2 free drinks at the bar between 5-630pm for their "Relaxing Period". Super unexpected and VERY WELCOMING. Rooms very VERY spacious. The size of a full 1 bedroom apartment. With separate doors to close off space for privacy. I booked this hotel for the 24hr Shuttle Service to the airport. Leaves at the Top of the hour upon request. Hot tub and pool were excellent. Also, the whole lobby and atrium building are enclosed. So nice and cool with full Air conditioning throughout. Saved me from the Dallas heat. Highly recommend based on the amenities and low pricing if you are looking for a hotel with a nearby airport shuttle.

Staff was rude and had an attitude. I needed help checking in for my parents and the girl was giving me attitude she told me “ I’ll just do it since you don’t know how” even though we asked for helped and asked how we can change it she never told us how. She kept giving me dirty looks like I didn’t belong there and I’ve never felt SO UNCOMFORTABLE AND UNWANTED. HORRIBLE FRONT DESK HELPER AND IT WAS JUST HER. I appreciate the other staff so friendly but jusy thay one girl was HORRIBLE TO US.

Yes I love this hotel and it’s free breakfast!

Rooms were clean, house keeping was excellent, front staff was rude the moment we called to check on reservation and once we checked in. Could use new staff with politeness and welcoming travelers, someone who cares about how people want to be greeted.

All perfect!! Very recomendable

Nice place , we are happy with the service in general, helpful staff and clean facilities

We’ve stayed in much cheaper rooms that had a smart TV. My child was extremely disappointed. We absolutely loved the breakfast amenities, though, and the fact that there was a bar attached, although we didn’t use it.. the lobby area is very nice. Some of the people staying there were extremely sketchy though…LOVED that they were Pet Friendly. I got there 2 min before close time for breakfast and the staff were already trying to block off the area so I could not just grab a coffee and a muffin. The lady was extremely rude and looked at me very ugly. As if they’re not getting paid to be there. Other than that? Everything else was okay.

My complaint is the fridge was dirty, the shower head had a huge hole and was almost falling off. There was I uncleaned urine or something all over the toilet tank and the sheets were dirty and I asked for housekeeping and waited a hour for them to come but no one showed up. So I requested no one enter My room while I was away and told front desk the same. I left for the day and returned and housekeeping has been in the room, they had not cleaned the reported dirty commode and didn’t replace sheets just remade the bed with same sheets and we travel with our own towels; housekeeping had taken all the towels to include my personal. Best thing about the stay was the made to order breakfast and happy hour.

Our room was very hot the first night no matter how low we turned down the thermostat. All if the ice machines were torn apart. We attempted to call the front desk multiple times with no answer. When I walked in to check in there was no one at the front desk. I’m assuming till they saw me searching around they came out of the door at the desk. We asked to toilet paper, none brought. Had to go to the common bathroom and get our own.

The breakfast was amazing. The hotel and room was clean. If you like soft thin pillows you’ll love the bed but me personally like thicker firmer pillows.

Great location right off the highway. Friendly staff. Clean. Amazing breakfast!

Very nice! All staff were helpful. The lady working the bar was so friendly!

Extended pull out mattress was torn, coils sticking out, uncomfortable.

This hotel is definitely showing its age. The bed was still very comfortable, and the breakfast was good, but it needs a remodel desperately.

Thanks to the caring staff members, especially Jackie from the front desk my stay was not a total loss, the pool was not clean, the tiles are covered in dirt where people have tried to scratch off, only one tile is clean, water is merky, chemicals not maintained, electric hazards, life preservers hazards, i moved rooms twice, ended up sleeping on sofa both nights due to A/C not cooling bedroom,restaurant food is unacceptable, breakfast server only allowed me to have one egg, there are problems at this hotel

Good staff and great property

It’s always like this one of my favorite hotels My smoke detector kept going off the first two days and I didn’t get room clean day two but all small things I can look past

The happy hr bar ? Everything was good ?

had no control over thermostat brought one remote for two tvs and it didn’t work phone didn’t work

The jacuzzi was broke and pool was dirty

Staff friendly, room comfortable ( tiny bathroom though), excellent food from the restaurant

Had a great breakfast bar with omelets.bar with sausage bacon biscuits n gravy while.all still with a room.for cereals.yogurts etc. Staff all seemed nice spoke no english 4 out of 6 elevators didn't work .we had to.change rooms.3 times when arriving due to air conditioning not working and flooding happening in bathrooms upon arrival

Hallway carpet smelled mildew

Everything was clean and peaceful.

smooth check-in and check-out, room was clean and comfortable. My shower would not turn on, and I had to get maintenance to come help. The noises outside at night were disturbing as well - sounded like cars racing at midnight and the airplanes on top didn't help.

This hotel is going downhill fast! We had 5 rooms and they were extremely hot. Even with fans the temperature of the rooms were always between 75 and 80. The carpet felt wet due to the humidity. There was a large water break which caused the carpet to get soaked and smell so bad. The pool was filthy with food, bandaids, and other things floating in the pool. Management was advised and did nothing to clean it up. Our kids didn’t even want to get in it. Some of our rooms had trouble with toilets, showers and bathtubs. We had to evacuate the building at 5:00 AM due to some imaginary problem. It wasn’t easy for elderly people to walk down 10 flights of stairs for no good reason. Also one of our rooms did not receive the emergency alarm at all. We have enjoyed this facility in years past but not this time. Also we were not informed when making the reservations that there was $16.53 per night for parking.

Beautiful

Staff was very helpful and provided great service, room was clean and had no smell of cigarette smoke. Only issues were that there was no remote for the living room tv, but I was hardly in the room long enough for it to matter. Also, I think the shower door was missing a handle on the side facing the sink. Breakfast was great, fast and exactly what I needed in the morning. Kitchen staff were timely and well managed the amount of guests in line. Would stay again, especially for the price.

Amazing stay! This place was beautiful! & not to mention the best breakfast and dinner I’ve had a hotel! 10/10 experience. We had a whole family of 11 for a six flags trip and we all just loved the rooms and experience! Will def book again! Very clean rooms, and love how fast they refund you the cover fee when checking out! Go book your stay today!!!

Beautiful hotel, room was spacious, and every single staff member was polite and real helpful.

Un gran experiencia una gran lugar

The rooms definitely need work! The door was hanging off the hinges in the bathroom. The shower was clogged and took a whole day to drain. We requested for them to come look at it. Then after repairing it twice it just kept getting worse. The carpet was dirty. The staff were very polite and nice. But the building itself needs lots of work. I’m not sure I would go back there. We’ve gone there plenty of times in the past but looks like I will be looking for a new place to go on my next trip to Dallas!

Room never got cool enough

Excelente para viaje en familia

Excellent customer Service. Breakfast was good, Relaxing place, awesome staff.

The staff was friendly, professional, and very accommodating throughout my stay. The room was clean, comfortable, and well-maintained. Overall, I had a pleasant experience and would definitely stay here again.

Loved the building, staff,room,food,bar, and the entire experience The breakfast line took a while but it was worth it

The pool, Hot tub and workout area need some repairs or updates. But it was a very nice place.

Room was clean but balcony door couldn't be opened, no trash cans in the room only the restroom one, pool smelled like sewer and had big roaches. We were also told we were not allowed to eat lunch at the tables in the main room. breakfast staff was probably the best and courteous, thank you ladies, everything else was disappointing. not going back.

The hotel had a large kid group there and they were yelling from floor to floor across the atrium at all hours of the night. There were children playing chase in the elevator system from floor to floor. When I ask the front desk about these incidents they informed me they were doing their best to control the situation but I’m insure what that means exactly. They missed charged my card by $150 that I’m still trying to get straightened out a week later. Like I said… not great.

My stay at the Embassy in Irving was great. The room was very clean and comfortable, the staff was friendly and helpful, and the breakfast had a good variety of options. I also enjoyed the bar area and overall atmosphere. I would definitely stay here again and recommend it to other travelers.

Embassy canceled the reservation due to an issue at the facility.

location was good ? the service on the front desk was excellent i like the service the restorant food and the staff was very nice

Yes everything was wonderful

Bedbugs in our room, when the hotel staff was informed, they attempted to shift blame to say that the bites could be from fleas given off by their guests’ pets.

Some of the hotel staff members told us that the management team is arrogant, rude, and very racist—something we experienced firsthand. We felt humiliated

Rooms need some updating

Nice and clean. Very friendly staff

The pool said it was heated but it wasn't heated and that area really looks like it needs some repairs done to it

Nice

Bathrooms were very small, shower leaked outside the tub

Bathroom door rotted bottom Main floor open air water feature shut off and being remodelled or for how long? Forever?

Girlfriend had to step on it now had to get taken shots in the room welcome barefoot

Restaurant: I went for cheesecake to go. Restaurant was completely empty. . It took over 15 min. to get it. Then it was not good. Sofa in room was rather collapsed and not supportive. Uncomfortable. Room looked rather run down. Clean but run down. Coffee machine in my room was OK, but nothing more

The room was hot and stuffy had a musty smell reservation where terrible,when we arrived was told that reservation were CANCELED and I know i didn't do that. Breakfast was average shower head didn't work properly. Paid to much for this stay !!! On website said temperiorly closed, heard fire and water link. That tells me t why!!!

Room had a terrible smell. Breakfast was so disorganized and chaotic. One elevator was broken when we arrived and then a second one malfunctioned on the second day of our stay. The room next door to ours caught fire. I have called and emailed the hotel manager and he has yet to return my calls almost 2 weeks later. Our things were ruined from the carpet soaking up all of the water that was released during the fire. Brand new items of clothing, shoes, phone and watch chargers and Airpods. This was the worst experience I have ever had in any hotel.

Huge rooms, good price, good breakfast. Room was freezing all night at 60°. When I alerted desk at breakfast time they sent someone right up. Took two hours to warm up to finally take a shower. The thunder storm lightening from my window was beautiful.

Staff was fantastic.

Great hotel, the breakfast buffet is awesome, and I would definitely stay there again

Breakfast offered a good selection.

The room wasn't very clean and damaged (see the bed headboard) The shower curtain was missing and was added after I asked. The gym and swimming pool were not accessible one morning since "someone" had closed the door and taken away the keys. Wifi was broken for the entire stay. One elevator was blocked and remained stuck all the time. Generally speaking, I haven't noticed so much care for the guests.

Rooms are very much out dated. Seems like it’s early 2000s

Everything, the scenery was beautiful

Stole my food and hot tub broke. The hot tub was the only reason I booked with them.

Breakfast was great fresh. The pool needs some work hot tub was not working.

Breakfast was good. Location was great. Had trouble with room. AC was not working properly. Fan in room did not work at all. Shower dripped all night and it was loud. Something from outside kept on scraping the wall and you can hear it as well

Great breakfast and very friendly staff. Rooms are dated and AC worked fair as well as frequent mechanical noises throughout the night

Very clean! Staff were all very sweet and helpful!

The shower doesn’t drain well

Room met are needs but was a bit musty. Staff was great and easy ride to airport via shuttle

Upon arrival, the front desk didn’t mention anything about having to place a parking tag in our window. Luckily after dinner, another guest was filling one out and I asked if that was something I needed to do as well. The bathroom of our original room was covered in hair. The headboard was ripped up. The AC wasn’t cooling and the fan was broken. We were moved to another room which was cleaner but the AC was also broken and there was not a fan. It was late and didn’t want to deal with moving again so had to sleep with the balcony door open all night with the sound of highway traffic. One thing that was nice, and was what drew us to book the room was the amenities. Unfortunately, we will probably never stay again due to the maintenance issues.

Everything was 5 star

I always bring my own cleaning wipes and everything came out clean (most don’t lol). The staff is very sweet. It’s a tad outdated. The hottub does not work for the second time in 1month (we visited twice) the pool same as last trip was so cloudy my kids lost their pool toys. Beds are decent but clean. Breakfast has a good selection. We did not have hot water one night in our stay just luke warm. We will be back when we come back to the area. Cleanliness tops everything!

Everything was amazing....the room had old linens on pull out bed, floor had not been swept or mopped, ac was not working and leaked on carpet

A loudspeaker in the room woke me up and said there was an emergency and everyone had to leave but 5 minutes later when I was about ready to head downstairs another voice came on and said false alarm

We loved it. The breakfast was very good and the property was dog friendly.

Embassy suites has the best beds and I like the room arrangement with a living room area, bar/ kitchenette area. Great accommodations and would recommend to families with children as well as traveling senior citizens like me.

I been staying Embassy for over 18 years and this was my worst experience the room was extremely hot the room had a Oder that smelled bad and most employees was very rude.

AC didn’t work in multiple rooms. None of the phones work no hot water and pool area and all faucet smell like sewer other than that staff was friendly and offered great service but when we complained about these issues, they just said that it was being renovated and they apologized, but definitely won’t be coming back here

Indoor pool. Pretty great complimentary breakfast. Rooms were large.

One of the main reasons we chose this specific hotel was for the pool as I wasn’t sure of the weather and I have 3 little kids so I wanted a “nice” indoor pool. This was everything but nice. It was closed the first day of our trip. When it finally reopened the middle of the next day, it smelled SO horrible. Additionally, the fitness room was closed the entire stay. I have stayed at Hilton many times and this was the worst Hilton Hotel I have ever experienced. I am very sad about this because the potential is there with the main area being so beautiful. The breakfast was subpar. The front desk staff were uninviting. Hope this helps someone else before choosing this hotel.

Hot tub didnt work lines were horribly long for breakfast none of the ice machines wokred and the hide a couch bed was broke would even close back up this is the worset embassy suits i have ever been to i would of b3en better off getting a cheap motle and they probaly been cleaner

Water was being cut off at 10 for maintenance reasons. Phone lines were down during our stay. Tv did not work so we were moved to another room, then it started “raining” in our second room bathroom apart we were moved to our 3rd room where they had no blankets or towels! Overall they need a lot of work! Breakfast was the only good part of our stay!

hot tub did not work. under construction. no water from 10pm to 2am. resturants closed early. everything else was fine.

Very outdated and needs updates based on the per night rate. Room quality was not that good. The breakfast was a nice touch.

Room was out dated but clean. I loved this place with families with children due to the indoor pool. Game Changer!

Made to order breakfast was good.

Y’all do not stay here unless you like crappy service. I went down and asked the front desk for a blanket not once not twice but three times and they never came, each time they gave me some sorry response saying that they’ll bring it to my room, well it never came. The phone in our room did not work. The TV in the bedroom and in the living did not work, maintenance finally came to fix it after having to go all the way down and request. The blanket that did come with the pull out couch was covered in hair that was not mine. Maybe this would be something to expect in a motel six but if I’m going to pay and pick to stay in an Embassy Suites I expect the quality they advertise.

Outside of this really poor customer service and rooms that need work, the main area just needs some cosmetic updates. Chairs that are filthy, general upkeep, it needs some work. Too bad, because its a beautiful place. I travel a lot for work and i won’t be back.

However the vibes were good, breakfast was awesome. Good location and a good price.

El área de la alberca y el jacuzzi muy deplorable, y la verdad era el área que más queríamos disfrutar

Booked this hotel for their hot tub and sadly it was out of service but overall everything else was great!

Bathrooms could use an upgrade.

Unfortunately, got stuck here in a snowstorm. Had to get a room last minute after many attempts to get into a room. I finally got into a room only to find out the heat was broken and given a small heater for the night. When I asked for reimbursementfor sleeping in a cold hotel room I was told since I booked through a third-party there was nothing they could do. The third-party said they tried to reach out to the hotel and the hotel never replied to them. I will never stay at another Embassy again.

Great. Go buckeyes

Room are in need of and upgrade furniture is all old and damaged king bed & sofa beds were dreadful. TVs were very old and i could barely hear.

Room was not cleaned and not ready until 8:30 pm!!

Had a wonderful stay.

Muy bonito

The pullout couch was broken and sheets were dirty. The shower curtain was broken. There was ONE wash clothe for five of us. The elevator doors got stuck opening up when my sons were on the elevator. My 15 year old had to pry the doors open. This was the most unorganized breakfast I have ever had at an Embassy. The staff was rude. We called corporate to complain. Awful experience!

The room could use a refresh. The grout and caulking were poor.

Room was very clean, the food was great, the staff was very friendly. Would stay there again for sure.

Jason

I called

The only thing I didn’t like is the hot tub was cold.

The staff was courteous and the shuttle service runs every 7 minutes from the airport which was great. The room was clean and comfortable

Rooms were very dated with damaged furniture. Staff was great and lobby area was nice and clean

It was perfect

Hotel is very beautiful…rooms are really outdated.

The paint was bubbling in the bathrooms with water from humidity. The carpet I. The bedroom was wet from some sort of leak. The ac wouldn’t come on

Room not clean