DoubleTree by Hilton Dallas - DFW Airport North

The parking was packed and they should have more light as it is dark and scary. Check in was easy. The room had a weird smell when we got there but it was fine just had to make it less humid by turning AC on. However the shower was weird. It was very hard to find a neutral state as the water would be either too cold or too hot. They need to fix that.

Great

Appeared nothing like the online photos. Room was OK however air conditioner was on its last leg and made horrid noises, room smelled musty/dirty .Toliet did not flush and water pressure in shower was non existent Booked thinking I could spend some time by the pool however it was green , chairs in area were busted and no towels . As a Hilton Honors member I was extremely disappointed and would not recommend this hotel to anyone.. not even for one night

Needs some updating

The front desk was amazing when I had an issue with my first room. The only thing that I did not like about it was the pool did not work at all for the three days I was there very disappointed overall hotel was nice and clean.

The airport shuttle driver was a delight!

Property is poorly maintained. The room smelled musty and felt poorly cleaned.

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Not the cleanest hotel in the world.

When I called to be picked up via airport shuttle, they said they were at C terminal waiting for me, so I ran to meet them and within two minutes, no one was there. I called back several times, no answer. The tracking app showed Terminal E, so after 20 minutes of waiting outside in the heat, I just got a taxi. When I arrived there, they said the shuttle just called said they're there waiting for me. By then it had been 30 more minutes since the first time they said that. Then I went to cool off on the pool because it was too hot, pool is closed and the keycards don't work so I got locked out and had to walk all the way around. My room was 75 degrees all night and very humid, and did not get any cooler. Definitely my worst experience with Hilton. THe only saving grace was that the staff were friendly.

The room was excellent, the bed very comfortable, more room lighting than ever before !!, would stay again any time.

Thank you Larry and Shay! The hospitality rocked! Professional and courteous! Can’t ask for much more!

Good place to stay

Clean room, check in was quick and seamless and the hotel shuttle is a bonus!

The tub had bugs in it. The pool was dirty and turned green. The breakfast had hard waffles. The staff were mostly friendly.

On Expedia it said free breakfast. I think they want you to pay for parking

Great stay, helpful and polite staff. Easy peezy.

Very friendly and helpful staff.

Location was extremely hot, hallways, elevators and room air conditioner. Would not stay here again

I felt like the air conditioning wasn’t that good it seemed to not really cool off

Clean room

Clean room friendly staff and the price was right

My room was infested with bugs..I have video and pictures to prove it. Unacceptable..i was inconvenienced because there were teo concerts in town and had trouble booking another hotel room location..awful!

Liked this place!

Room was very clean Excellent staff. Parking was easy

WiFi and AC were a mild issue but everything else was fine

Rooms are spacious and renovated. The swimming pool has a good size and its worth to mention that the hotel has a pretty good courtesy shuttle service to and back from airport.

you can see that this is a older hotel... the carpet was old and smelled... the paint job in the bathroom was only barely covering the wall you look behind the toilet and it stopped at the top...

Falling apart. Outside is dirty and no landscaping. Room would not cool down past 74. Weird ac noise. Nit up to Doubletree standards.

Room was great and clean. Breakfast was decent. Elevator was acting up but I still had a good weekend.

Air did not work very well ( never cooled the room. Beds were smaller than queens and the quality of this hotel use to be so much better.

The staff were exceptional. The food in the restaurant was good and the service was great. The shuttle service to the airport ran often and were courteous. All in all a great experience.

It's location was perfect

We stayed in Room 239 on Friday and Saturday nights. The temperature in the room remained around 78°F, even though we had the thermostat set to 65°F. The room was extremely muggy, and our bedding actually became damp. We contacted the front desk regarding the issue, but it was not resolved. On Sunday, when we contacted the front desk again, the representative told us that there had been “a lot of issues with that hallway” on the second floor. We were then given the option to check out and receive a refund for Sunday night or move to another room. We chose to move to Room 610 rather than leave the hotel. Unfortunately, the second room was also not properly cooled. The temperature only reached approximately 75°F, and the hallway had a very strong marijuana odor. Again, the room was extremely humid and uncomfortable, and the bedding was damp. At no point during our stay were we provided with a room that had functioning air conditioning or the comfortable environment we paid for. We spent two nights in a room that was approximately 78°F, had to pack up and move rooms on our final day, and then experienced essentially the same HVAC problem in the new room. This was not an acceptable hotel experience, particularly for a stay at a DoubleTree by Hilton. We paid for a comfortable hotel room and did not receive the basic accommodation we paid for.

D

Great value

Great stay! The hotel was clean, comfortable, and well maintained. The staff was friendly and helpful, and everything went smoothly. I would definitely stay here again!

There was no telephone set was installed to set up a morning call

Staff was very helpful and nice..

Clean room

Very clean and very nice stuff so friendly 😍

The property was ok but the rooms are very outdated also the fact that there wasn’t free coffee or tea around the clock was disappointing. Imagine having to walk to the nearby gas station late in the evening I don’t care how close it is

Great service.

In summary, I would not recommend this hotel if you are looking for a convenient place to stay during a long layover.

It’s was okay, nothing too fancy. Stayed the night with my children. No complaints

Fast and easy check in process, clean and comfortable room, and the shuttle service was super-convenient!

Great DFW shuttle service that runs early and late. For airport pickup, it's a good idea to call the hotel to let them know which terminal you're waiting at. Hotel has nice, clean rooms. Kind and helpful staff. Shower water temperature jumps around a bit.

n/a

The bus shuttle from the hotel to & from dfw airport was great ..

Perfect

Excellent hotel

The staff was friendly and tended to our needs. Overall, I am very satisfied with my stay, as the staff promptly addressed the scent in the room and accommodated us with a nice, clean room.

Wonderful and the cookies is delicious!!!

Front desk was argumentative and rude. Worst Hilton I’ve ever been to. AC was so loud it kept us up most of the night. No coffee or breakfast available when we checked out. Coffee maker is broke and staff to serve isn’t coming until 8 or 9 am. This property did not meet my expectations and I will never stay there again.

To be honest, I expected more but during my stay actually enjoyed myself

Staff was great but it certainly wasn’t as nice—or new—as it was in the Expedia pictures! Nice breakfast though. Make sure you pay for it ahead of time or they will give you a check for you to take to the desk and add it on. We had, but didn’t get a meal check the first day but did the second. You can have an omelet made for you for bfast. Overall, it was a 3 star stay. You get what you pay for and not necessarily what you see in pics.

Everyone was very helpful. It was a great help to park at the hotel and take shuttle to airport.

Always clean and the staff is friendly. Will always stay here when in Dallas

The hotel needsto be updated. The bathroom is bad. The airconditioner blew on the bed.

It was a great price when a lot of other hotels were even more because our flights were getting canceled. The building is well maintained. The staff are friendly, but there is a lack of amenities in the rooms and attention to the ones that are there. Just my opinion.

Worker barged in and argued that we were to be leaving when we just got there the day before. A/c wasnt up to the task. Pool was closed after being told over the phone it was operational. Front desk staff more than helpful but the place was lacking

Very old not well maintained . Staff very friendly

This place is convenient for the airport. Other than that positive, I really struggle to find others. Generally, the place had an eye watering smell of detergent/freshener, but the room smelled damp, the a/c kicks in with the noise of an airplane and wakes you up every time it does. The desk staff seemed a bit jaded, that may be the night crew, but it wasn't a great first impression. It's your typical old airport hotel/motel, low popcorn ceilings, old plumbing fixtures etc. I am sure there are worse, I know there are better.

Staff super helpful and nice. Had a broken tv in the room. Moved us to a brand new room immediately. Only issue was the shower. Low pressure and had tempature mood swings. Would stay again.

Jay

Great location but the room felt musky and damp. Otherwise, it was fine.

Food quality and price was good. Location of hotel was very convenient. The gentlemen preparing the omelets were super friendly and respectful. The room had a door to access the room next to our room. We can hear everything going on so there is a privacy concerns. Also, the house keeping staff knocked on the door early to ask what time we planned to checkout. They should adhere to the checkout time. The bathtub faucets are outdated. We had a little trouble opening the faucet because it was stuck and hard to open.

During my stay, my room key stopped working twice, requiring repeated visits to the front desk. After returning to my country, I discovered additional charges of $100 and, today, another $48 on my credit card. These charges are separate from the reservation I already paid through Expedia, and I have received no explanation for them. I do not authorize these charges and would like to know exactly what they are for. To make matters worse, I found a cockroach in my room and have photos and videos as evidence. Considering the poor experience, the unexplained charges, and the condition of the room, I respectfully request a full refund of my stay, including clarification and reimbursement of all unauthorized charges.

beds were very comfortable; the bathroom could have been cleaner. breakfast served in cafe was pretty good.

We booked it out of necessity and were very pleasantly surprised at the room. It was newly renovated. The mattress and pillows were in great condition- perfect for a good night’s sleep after a long day of traveling. We had a very positive experience with every single staff member we dealt with. We were so grateful to have found this hotel.

This place was really nice, and I had a great stay. The breakfast was delicious, and I especially enjoyed using the pool in the morning—it was very refreshing. The area around the pool could use a bit more cleaning, but it didn't bother me or take away from my overall experience. Thanks!

Clean room, parking was available. Side entrance indicates use room key to gain access after hours, but the door remained unlocked and you could walk in at all hours.

Found a roach in my room and it’s really outdated

I wouldn’t stay here again. Definitely not up to the standards of other Doubletree or Hilton hotels

TV in the room didn’t work. Staff was kind of complacent.

Sink and bath tub clogged..not clean..

We enjoyed the pool. The location was perfect! The room was clean and comfortable.

We enjoyed our stay very much!

The front desk attendant was rude and less than helpful. The water in the shower was only lukewarm.

The room was clean the stuff was very nice

Also staff did not even tell me I have to pay for daily parking. Then u have a nerve to make folks pay for breakfast and dinner

I was surprise BestWestern Plus was cheaper with free breakfast and my rooms were cleaned everyday.

GOOD

Room was clean. My air couldn’t be adjusted up or down but it was still comfortable in the room. Nice staff

The comfortable bed and fresh smell of the clean room. The greeting of the staff at the front desk.

Staff not friendly at all. No room service. The restaurant doesn’t serve lunch Dinner and breakfast was bad and expensive. There are 2 other hotels next to it and I would recommend it. This hotel is far from being a Hilton hotel

Angela Fowler

The staff were rude and unhelpful. when we reserved room we were promised USB charges, breakfast to go. Neither were available. The restaurant was out of food and they forgot part of order.

Wasn't the worst hotel I stayed in, but there were ants that would appear out of nowhere and bathroom was a little small. The ice machine on our hall was broken. On the upside, their breakfast was good and most staff was nice

The pool was not able to use. No sighs saying out of order or anything just locked so you cant get in. The shower is free flowing but no drain along the along the floor where the shower curtain is so the water goes all over the floor and your using towels to walk on why you do the rest of what you need to do in the bathroom. I can see the pool but cant use it.

Staff were amazing. We had no problems. Everyone was extremely friendly. Location was centrally located for all the areas we needed.

Room clean although a little dated. Restaurant not open. Staff was helpful and quick. Airport shuttle clean and on time.

The bedroom should be cleansed, which did not happen throughout my stay.

Swimming pool area needs maintenance

The hotel is a little outdated but it’s clean and the staff is cordial!

I ordered 2 queen beds but was given a king and told they were sold out of double rooms. I had the reservation for several weeks prior. The hotel room smelled musty and the paint/wallpaper in the bathroom was aging with watermarks. I skimmed the pool myself before going in. We reluctantly stayed the night before an early flight but I would not stay here again.

The elevator was quite far from the rooms, and my key didn't work on the side entrance. I usually love DoubleTree hotels and always stay with them, but this particular location at DFW wasn't very impressive. The AC control unit was outdated with no real controls, and the front desk wasn't very welcoming either. This was the only DoubleTree that didn't meet my expectations.

Airport shuttle 24/7 was very convenient from DFW. Staff gave very clear instructions on how where to meet shuttle when we called upon landing. Thank you so much!

Hotel is close to everything. Easy to navigate to “touristic” parts of city. Also close to the airport. Pool is okay just needs a bit more care (leaves in pool from surrounding trees). Towels not always there. Just 1 seating area with an umbrella if you don’t take it you’ll be stuck under sun at all times. No music. No lifeguard. Staff was great, except for person who checked us in. Check in is at 3pm, but told us to wait almost an hour claiming room is not ready in a “take it or leave it” attitude, no sense of empathy. When asked how long do we have to wait her response was “I don’t know maybe minutes maybe hours”. Didn’t greet us properly, saw guests being greeted with smiles and cookies the next day from other staff. Didn’t tell us anything about the hotel services (breakfast being included, shuttle to airport, gave us one keycard for room and didn’t tell us how to get to the room, etc). Maybe she was having a bad day? Other than that experience everything else was fine.

This a old property and not at all maintained well.

Very comfortable very nice clean staff was great breakfast was expensive at $15

They look like they did not want to work there or helpful when asking for assistant

The property was ok. I like the free shuttles to the airport. Devon was very attentive through texting. The hallway and the room smelled, the furniture underneath the sink was about to fall off the counter onto the floor. The bathroom door didn’t close properly (it was getting stuck right before the doorframe). We needed to really push/pull hard in order to close.

Proximity to airport, facilities, airport shuttle, comfy bed Carpet, bathroom, walls a bit dated

Room smelled bad. Mold in the bathroom and on the AC vents. Rude staff. Staff did not respond to complaints. Carpet in one corner of the rom was wet from ??

Location condition of rooms and cleanliness Pool not open for use. Coffee dispenser could be set up for complimentary small coffee once Starbucks is closed.

Dirty hall

The room was very old and dated. Mold-like smell. Ceiling stains from water/moisture. Mt least favorite hilton property that I've stayed at when visiting Dallas.

The beds were not comfortable they were very hard. Sheets were stiff and hard

it was gross. that's not a 4-star experience. also, i had to pay to park in an uncovered surface lot.

Airport shuttle

I cant complaine

None

Dirty pool

It was a very clean and comfortable place to stay. The breakfast options were nice and the beds were super soft. Check in and out was also very easy and fast. The HVAC didn't work super well and there wasn't a TV remote in my room that I was able to turn the TV off with.

I used the shower hot water but when another room use the bathroom room it’s very cold until finished and when I search about it the hotel 4 stars but I don’t give it more 3 stars

Breakfast was very good as was the location Unfortunately the TV would not come on , maintenance was very prompt getting to the room and fixing the problem. The wall socket appear to not be working

The shuttle was a free for all. A sign up list would really help.

The Hotel is very dated and needs a good cleaning and a remodel. The room smelled like a wet basement with the mattress a couple of years past its prime. The hotel charges for parking even though there is no added security in the parking areas.

1AM and I was stranded at the airport. No courtesy shuttle, nor any way to find out their schedule, no way to call one