DoubleTree by Hilton Dallas - DFW Airport North

There were issues with water, which is completely understandable and can happen. But the way reception was handling it and late at night stressing out the guests to go and book different hotels on their own was not professional. The hotel itself was good though and clean.

Well managed

The bathtub had slow drainage. It was a

Location was perfect 15 minutes away from the airport. Peaceful facility with friendly staff and clean rooms.

This was not a clan hotel. Very dusty. Not up to the Doubletree expectations or standards.

Great choice for an airport hotel and shuttle service was great

Couldn’t ask for a better stay. Staff and room great!

An amazing place to stay and would definitely recommend. Great staff,room is clean and bed is very comfortable. Free shuttle service to and from the airport just make sure you have an esim to call hotel to arrange pickup if not from the USA lol. Great restaurant for breakfast and dinner. Would happily stay here again.

The stay was nice and I cookies was warm and very good.

Very clean with friendly staff. Disappointed to pay for parking each night

About 10 minutes from the airport. Perfect.

Flew in to town for short one day concert event unaware of distance to event or airport. And was never informed till that day after getting off the plane they they don’t pick up from love airport. Then I got in early and was told there was no rooms for me to drop off my belongings since it was full and my room would not be available till after 3… I told them I would already be at my event so I had to make the suggestion that they hold my stuff and then place it in my future room when it became available…

It was the perfect place for the weekend.

great for what I needed! close to the airport

Exceptional

The location and airport shuttle were good. One of the front doors was not working, one elevator was not working. No hot water in room, a discount voucher was offered for the inconvenience. However the communication about restaurant opening hrs was poor.

Nice place , very clean

Stayed at hotel to have shuttle to airport since I was traveling for a week! I was traveling alone so felt safe and convenient for me! Highly recommend!

Pricey

Pricey

Close the airport with a free 24 hour shuttle AND chocolate chip cookies

Hot water heater was broken so didn’t have hot water to shower

Gave our room away for King size bed when it was reserved a month in advance. Did help get discount refund from Expedia, however, they shouldn't have given the room away.

Clean

Fire alarm went off at 1:45 am for well over an hour. Had to be up early for a flight. Other than that everything else was ok. Shuttle to the airport was amazing

I arrived at the hotel and was immediately informed that there was no hot water and the boiler was malfunctioning. Despite these unforeseen circumstances, Larry and Demarcus handled the situation professionally. They thoroughly explained the issue and provided an alternative. They even directed me to a nearby hotel which honored my reservation and arranged for transportation.

The breakfast was yummy and the place was clean. The elevator was out of service as was the pool, there was no hot water in the in hotel Starbucks that was advertised was not operational.

It was clean and in the perfect location next to DFW

It was a nice clean room. We liked being so close to the airport and having a free shuttle to the airport.

The shuttle is not 24/7 or at least it wasn’t for me. I had to pay for a Lyft to get to my flight in time.

The hot water was out for 2 days. And the person put me and my daughter in a room way in the back of the hotel super far away from the elevators where it stunk at and there weren’t even anyone staying in the hotel. When I went to front desk to ask for a new room the guy immediately gave us a better room on the 7th floor that smelled nice and was closer to the elevators. He even said why would she have put y’all on this room that far when no rooms are taken. It was a terrible experience but we made it work for one night. Then they sent us to Sheraton because boy water was still not on. We had to wait to get new room for over 30 mins. The Sheraton was great

Good stay, stayed for one night. Clean and comfy!

There was no hot water and the shower didn’t even turn on

There was no hot water our entire stay and we were only notified upon calling for the shuttle to the hotel after a long international trip. The pool was out of order. One of the entry doors was out of order. One of the elevator’s was out of order. The coffee bar was out of order. Once in the room the outlet did not work these serviced the microwave and coffee maker. The hotel looked poorly maintained and dated all around. The staff however did their best but the property leaves a lot to be desired.

The room was pretty old and the ceiling was stained in various places. It smelled a little of mildew and the AC was very loud and never stopped running. Despite that, I kept waking up drenched in sweat because of the humidity. The entire property felt humid everywhere I went. The shower switch from bath to shower was very difficult to use, but it didn’t matter because I never had hot water in my room the entire stay. The restaurant staff were nice but service was very slow. Upon checkout I told them of my hot water issue and advised them not to assign anyone else any room until they fixed it, to which they said “We are shutting down the hotel anyway and won’t be taking anymore guests.” So I guess I understand why no one on staff seemed to care about all the issues.

The hot water was out. No shower. They said it would be fixed in 24-48 hrs

Good

1) the vents were extremely dusty 2) the remote for our tv wasn’t working 3) the shower was like a hospital shower with no tub just a flat floor with the knob damn near ready to fall out. I went to the front desk to complain and get a new room and luckily my front desk agent Larry was so helpful. He made me a Hilton rewards member and changed my room which was soooo much better. But overall this is definitely a 3 star hotel through and through. Good for just a weekend trip. I wouldn’t wanna spend more than 2-3 nights here. The pros of staying here 1) airport shuttle 2) 10 min drive from the airport 3) nice staff

My tub was not draining well and it was dirty. Mind you I wasn’t able to check in early because I was told they were cleaning my room just to find a dirty tub. Also, the hotel website is not accurate (the website I got by scanning the bedside barcode). It is listed that lunch is available when there isn’t. The staff was suprised when I showed them their own website. Also, in-room service was also not available as it was listed on their website. I think an updated website would resolve a lot of the issues.

Breakfast buffet at $15 a person was too high Parking situation was odd. Had signs that encouraged you to pay for parking but hotel clerk said it wasn’t necessary. I was worried my rental car would get towed

Staff was great property was outdated and had an odor. Telephone did not work and bathroom door was not able to close due to what looked like warped water damage

I had a great stay at the DoubleTree! From the moment I walked in the staff was great! I got in a little late and thankfully the bar/restaurant was still open and they were gracious enough to make me a burger to go. The room was clean and stocked. All toiletries, coffee, water and of course I received a warm famous chocolate chip 🍪 from the front desk at check-in! They offer a shuttle service to and from DFW. They offer a breakfast buffet for a fee. I didn't have time to eat but everything looked hot and fresh! The hotel is a little older. So give some grace! I will definitely stay again!

We had two rooms and it made the night very long.

Great experience thank you!

Excellent

Larry was energetic and amazing from the moment i walked in!!

Then my room had a stained ceiling and smelly carpet, the bathroom was not much better. I will not be going back there. Double tree is a good hotel after being to many but this one has just let it down.

Everything was good

Convenient but absolultely not worth the money or effort. No cookie either !!!

This stay was good except for the for the fire alarm that went off at 1:00 a.m. and then we were still charged for the whole night for a room

The room and property was clean the staff were helpful and friendly… LARRY WAS THE ABSOLUTE BEST .. I will be staying again

Expected way more from Double tree the shower water started getting hot when I was almost done. The tv remote wasn’t working. Shower tub drain was very slow. The worst experience I’ve ever had in a hotel. Staff was very friendly and helpful 5 star there. Hotel needs lots of work .

The staff was great and responded quickly to a maintenance request. The room was clean, and the beds were extremely comfortable. The only disappointment was the restaurant food—it wasn’t very good, and I only ordered chicken tenders, lol!

The biggest problem I had with this hotel was the hot water in the carpet had an older I think it needs to be replaced or a deep clean other than that everything else was good

It was ok for the short time I stayed, but was definitely surprised it was a doubletree and not a motel.

The price The pool Was closed and looked disgusting. The bartender made our drinks wrong

The price The pool Was closed and looked disgusting. The bartender made our drinks wrong

BUGS! So many bugs everywhere. First we found them in the bed, before even pulling back the sheets. Much bigger than bed bugs, the ceiling smelled and looked like mold. They painted over the mold, and it doesn’t matter bc you can smell the mold in the HVAC system. Just over all, One of the grossist places I have ever been. After switching rooms and finding more bugs, we checked out immediately. As we were waiting for our uber out front we saw bugs enter the building through the front door.

I called for an airport transfer when I was at the airport and was told 20 minutes. The van came an hour later.

The room was clean but very humid and damp feeling and smelled a little musty. The staff was very nice and helpful and the shuttle to the airport was excellent and convenient.

Blanquita #1

Front desk person chatting with guests while a line of tired guest were waiting to check in

The bones of the hotel are old but man they make up for it in every way. Wonderful place to stay. Clean, close to airport, staff were wonderful.

Room was super beat up. needs maintenance

Larry at the front desk was great. Room was clean and fine for a quick overnight stay from the airport. Food/ lounge was absolutely horrible. Half the menu was unavailable after we ordered, nothing fresh, table of 4 ppl and pretty much everything was cafeteria style frozen breaded chicken with straight franks red hot dumped over it. Don't like to complain. But restaurant prices for garbage food, fast food at the airport would have been better. Hilton can do better

Room was nice Larry checked us in and was great.

Just spent the night before an early morning flight, but desk people were excellent!

Although my day was very quick, the staff was very respectful and attended to all of my needs the shuttle was perfect, and the driver was very respectful. My room was clean and up to my standards. I was able to find a parking spot very easily and the cookies were delicious and warm. I have no complaints about this property and I will be staying here again for my short stays

Pool was not working properly and room was humid

Pool is full of green algae. Looks awful

The air-conditioned didnt work well. It was hot. And humid in the room.

Excellent service

I never stayed at a hotel where breakfast wasn’t free. Other than it was a good stay.

Don’t go in expecting wats pictured

The rooms smell like they had been flooded. Breakfast was not free. Just so happened, the hotel clerk gave us free vouchers, but explained that breakfast was not free. Parking was nice and inconvenient. Housekeeping only the cleaned the room one day. The clerk who checked us in did not explain that any items purchased would be charged to the room. I went down and gave him $10 for 2 drinks. But he still charged them to the room. And kept the money. I had to go back the next day and clear the matter up. They did take the charges off of the 2 rooms, 131 and 134.

Good location. Older hotel but staff was great.

Not-so-great service at the DoubleTree.

Ridiculous to have to pay $12 just to park for 12 hours at the hotel you’ve already paid to stay at. And there wasn’t even enough parking spots so people were parking on the sidewalk.

Walked in and the hotel was noticeably warm inside. Got up to our room and found the ac was hardly working (set on 64, was 72 in the room). Decided we’d just go down to the pool and hangout instead of being in the room. Walked out to the pool and it was “closed for maintenance” although it looked like it’d been closed for a while. Only decent thing about the stay was the bar and even the was only ok because the service was very slow.

Pretty good and convinenace place

It is a great location. Love the cookies. The shuttle helps so much how beer we had 2 issues with our room. One room had NO hot water. It was barely like warm and it felt so moisture in the room. The sheets were damp. Then we got moved to a new room, hot water which we were happy about but the tub was barely draining.

Overall, stay was fine and employees are nice but stay was not great.

the room was clean

Wet blankets and poorly maintained building!

We loved the airplane view and Larry was so helpful at the front desk.

No hot water in shower

Hotel staff so nice. Hotel employees chatted like friends. Location was great

The only good thing about this property is the shuttle to the airport. Beware of roaches ! Carpet is dirty, the wall paper is falling from the walls. Outdated everything. We were changed once because of huge roaches coming from the bathroom. When we wanted to take a shower the knob to turn the water on was broken. They offered me to change my room again. But instead they made me feel like I did not know how to turn the water on. They sent the maintenance guy to assist and he was there easily 15 mins fixing the shower. The front desk mentioned there was a courtesy shuttle to take all guest interested in going to the Grapervines at 11:30am and the shuttle never arrived. My time was limited and my time is precious. We ordered an uber at 12 pm. Definitely does not feel like a Hilton.

The stay was great we stayed in the La Quinta close by the night before and paid the exact same amount and it was a horrible stay I felt like I was in a lizard hotel the Double tree was great for its price loved the breakfast and overall great area to stay my two only concerns were the ac took a good good while to actually cool up and again it is Texas which is understandable but still, and last the minor sewer smell when you flush the toilet you get a sewer whiff into the room randomly it wasn’t too bad but. Just a small concern but overall it was a great stay we would definitely be returning

Larry and Lilly from the front desk were awesome and very helpful. Thanks for the hot cookies

Not sure if it needs renovation or demolition.

Very good

Damp

The air conditioning worked as auto, started for 1 min. and the off for 4-5 terrible no to been able to control temp.

We love staying at this location. Always super clean and the rooms are very nice and beds are super comfortable.

Unfortunately, the driver immediately complained that we “better give him a good tip” because he had to turn around. When he dropped us off at the airport, he said, “Shame on you,” because we did not offer a tip. Tipping should never feel like an obligation, and his behavior was very rude and unprofessional. This is not a complaint about the hotel or the helpful front-desk staff—only about that driver, whose attitude made an otherwise positive experience unpleasant.

My room and the hotel was muggy and hot

Rooms were clean on the 2 times I stayed on a departure and arrival in Dallas. Rooms are so-so The coffee shop was not open either stay, and the complimentary breakfast advertised on their website for 6am daily was not available or looked like it had ever been. Shuttle was a plus. A bit off putting when one driver asked me for a tip yet dropped me quite a distance from the departure door. For an overnight stay close to the airport however, it was adequate for the price.

It was a nice hotel stay for one day business trip. Had a quite a restful and relaxing time. Everything with the distance was perfect nearby the airport and shuttle service.

I requested toothbrush, comb and make up remover- I didn’t receive - requested because my luggage did not make - I really needed those. There was a make up remover in the bathroom, I was thankful for. The bathroom had a lot to be desired from an upkeep and maintenance standpoint after a long day traveling and a three hour delay when I got to the shower - no hot water - that is not acceptable. It’s a minimum expectation to have hot water to bathe- I ran the water a long time. I had to take a cold shower. Also, it took a long time for the sink to warm up - though it never got hot. The shower never got even lukewarm. The shower soap dish is cracked up and unsightly. It should be replaced. I reported these to the Night clerk. He apologized. I only had a little over three hours to use the room due to a late delayed flight not the hotels fault, of course, however I feel I should be compensated for not having any hot water to bathe in. Lastly, the AC should be looked at, the room smelled of mold. If Management’s would please respond. Thank you.

We arrived around 4am, but the staff couldn’t help us check in. We were told she was doing an audit, so she made us wait for about 20 minutes. After that, she couldn’t find our reservation, which caused another 10 minutes of waiting. We road-tripped across the country for 4 weeks and never experienced anything like this.

Disgusting

Staff at reception were friendly and helpful.

The pool had trash in it. All of the chairs by the pool were in poor condition. Airport shuttle was on time and the driver did an excellent job. Front desk staff were friendly. Paid $15 a person for breakfast buffet that was mediocre at best. Waitress and omelet chef were both excellent.

Rooms were clean. Food was available on site. Workers were kind and helpful.

Loved it here! I just didnt like the shower

Room was clean and efficient. The staff at the front desk was amazing if anything they would bring me back each time.

Location. Fast and easy to check in and out.

It was clean and check-in was fast & easy

Clean rooms , closer to Dfw airport and great staff

Dry helpful staff and great airport shuttle

Close to DFW airport

Breakfast was a hot buffet, which is good if you are in a rush to leave in the morning. The room & bed were comfortable esp the pillows. Microwave, fridge, coffee maker & 2 complementary bottles of water. The staff was very nice & check-in/-out was easy/quick. It's pet friendly The style/decor seemed dated, and lots of cool white lighting makes the public areas feel uninviting, but the room was still comfy. I think I got it confused w/ the DT in Houston, which is brighter & more open. Note to management bc I didn't have time when I checked-out - Room 321 has a large stain in the bathroom ceiling above the toilet.

Breakfast was a hot buffet, which is good if you are in a rush to leave in the morning. The room & bed were comfortable esp the pillows. Microwave, fridge, coffee maker & 2 complementary bottles of water. The staff was very nice & check-in/-out was easy/quick. It's pet friendly The style/decor seemed dated, and lots of cool white lighting makes the public areas feel uninviting, but the room was still comfy. I think I got it confused w/ the DT in Houston, which is brighter & more open. Note to management bc I didn't have time when I checked-out - Room 321 has a large stain in the bathroom ceiling above the toilet.

Location I call hotel for pick up from airport but no one pick call then I take taxi which cost me $ 40

The room smells so bad and there was mold everywhere.

location is good had to wait an hour for the shuttle bus from the airport at around 9pm. called hotel couple of times but the reception of the mobile was terrible and couldn't communicate well. the operator was also not costomer friendly. while waiting for the bus, many other hotel buses picked up their guests a couple of times. need to improve the airport pick up system since it's a part of the deal "free airport shuttle bus". after a long flight and had to wait another an our outside of the airport was painful.

The air system was so loud it was like trying to sleep in a boiler room also the bed sheets were so stiff it felt like they put too many in the machine and all the soap didn't get rinsed out.

The air system was so loud it was like trying to sleep in a boiler room also the bed sheets were so stiff it felt like they put too many in the machine and all the soap didn't get rinsed out.

Friendly helpful staff and functionally clean room (albeit the first room we were given cards for was not yet made up). Very basic, nothing open.