Country Inn & Suites by Radisson, DFW Airport South, TX

Room cleaning was really bad and since workers were painting exterior, window were covered with plastic and wasn’t be able to open windows

They Didn’t change the toilet paper.

.

The best that I can say about this place is the room was clean.

Very good

AC was good. The room was perfect for us. It was clean. Some bed sheets were a little ripped (holes).

not the best but it worked for such short notice.

If I could give this hotel negative stars, I would. The a/c did not work; they never cleaned our room even though we were there for four nights, and I had to ask for new towels constantly, which you have to go to the front desk to get. The walls were paper-thin, so we could hear everything all night long. One night, after an outdoor concert, we returned to our room (still not cleaned) at 1 am needing clean towels so we could shower; there was no one at the front desk but a sign saying they would be back in 15 minutes. We ended up waiting well over half an hour and ended up using old, wet towels to dry off. Will never stay here again.

Nothing to note. Bedbugs.

Nothing to note. Bedbugs.

The location was great. The particular room I had the a/c NEVER turned off even when we switched it to be off. It was stuck at 68° the entire stay. The couch has very visible stains on it. The freezer part of the refrigerator didn’t work. There was only one remote that worked for two TV’s. The sheets had hair and stains on them. There were very visible stains on the wall and curtains in the bedroom.

The location was great. The particular room I had the a/c NEVER turned off even when we switched it to be off. It was stuck at 68° the entire stay. The couch has very visible stains on it. The freezer part of the refrigerator didn’t work. There was only one remote that worked for two TV’s. The sheets had hair and stains on them. There were very visible stains on the wall and curtains in the bedroom.

Very good

Not renovated. Terrible breakfast

Cockroaches did t see any the 2 days I stayed here.

10/10 would NOT recommend! Check-in counter had a sign up “will return in 15 minutes,” every time we stopped/passed by. Front desk staff wearing what looked like pajamas. No toilet paper stocked in room. Linens were stained & furniture was grungy. Shower walls cracked. Carpet stained. Overall poor experience for the amount of money spent on an overnight stay. Definitely did not give hotel, but more like motel of poor quality!

It wasn't the worst but could definitely use some cleaning and updates

LOVED THE FRONT DESK GUY! HE WAS GREAT! SUPER HELPFUL AND EVEN LET US ALL USE LOBBY TO HAVE TEAM PIZZA. FIRST ROOM HAD SOME LITTLE FRIENDS AND HAD TO SWITCH TO A DIFFERENT ROOM. ALL OTHER TEAMMATES STAYED AND HAD NO ISSUES SO I BELEIVE IT WAS JUST THAT SINGLE ROOM THAT MAYBE SOMEONE HAD AN EXTENDED STAY IN. THE NEW ROOM WAS FINE.

The receptionist was under the influence of marijuana when we arrived. There was no toilet paper in my room. The floors were so sticky our socks stuck to it. I booked it because they had a free shuttle and the shuttle ended before my flight landed.

LOVED THE FRONT DESK GUY! HE WAS GREAT! SUPER HELPFUL AND EVEN LET US ALL USE LOBBY TO HAVE TEAM PIZZA. FIRST ROOM HAD SOME LITTLE FRIENDS AND HAD TO SWITCH TO A DIFFERENT ROOM. ALL OTHER TEAMMATES STAYED AND HAD NO ISSUES SO I BELEIVE IT WAS JUST THAT SINGLE ROOM THAT MAYBE SOMEONE HAD AN EXTENDED STAY IN. THE NEW ROOM WAS FINE.

The hotel had a weird smell. The tiles in the bathroom were broke and coming off. The bathtub was nasty looking. Overall just nasty

Very dirty rooms

The property needs some TLC, our bathroom door had water damage along the bottom. There were not enough towels and washcloths for our 3 person party, but they gave us everything they we needed. The phone in the room did not work so contacting the front desk had to be done in person or call on your cell phone. The bathroom floor was squishy and the tiles were starting to come up. The bedspreads were stained with some kind of yellow stain, but the beds were clean and comfortable. There is a great restaurant within walking distance. The airport shuttle does not start until 5AM so if you have an early flight, you will need to taxi or rideshare.

Overall I give it a 7 out of 10 rating. Maine issue was had to ask for a clean shower curtain because the one in the room was nasty and smelly. The carpet needs to go ASAP. They smell very bad. They need to upgrade furniture in room. Very outdated. Staff was friendly and helpful. Was expecting more of this hotel and suite.

Elevator was out order for couple of days was on the 4 th floor

No.

Great customer service Elevator was out order for couple of days was on the 4 th floor

Good

The price increase on deposit after staying for a week. I came back n was asked of a greater deposit due to my linen in my room n etc. I had to cancel my booking and book something else due to them doing this which was extremely frustrating

Room reaked of mold. When I asked for a different room on the higher floors I was told the computer was down so it couldn't be done. When I requested a refund I was told management would have to approve. I was then informed the following day my request was denied. Hotel and room was not maintained, dental floss on the floor and roaches in bathroom. Avoid this hotel at all cost.

Not at all as it is pictured! The hotel was dingy and bears no resemblance to the pictures posted on Expedia. Our room was dirty- sheets had not been changed and had dirt and hair on them. The bathroom had rusted fixtures and peeling paint. The furniture in the room was stained and decrepit. Air conditioning struggled to keep the warm cool. The pool was a disappointment-- the water temperature was extremely hot, worse than warm bathwater, and the room with the pool area itself was even more hot and humid. The elevator was extremely slow and someone got stuck in it while we were there. Definitely the worst hotel I have stayed at in a long time.

The room was clean but smelled like mildew. There was water damage from the fridge/freezer. The fridge made a loud ticking sound all night. We ended our stay early and got a different hotel. It wasn't terrible but uncomfortable.

Property is old and outdated. Beds are not comfortable at all. Room keys quit working twice within a 4 night span. Breakfast was spectacular though. Otherwise not worth staying at

Ceiling looked like a dirty vent, carpet in hallway needs replaced, shower mount was falling off, lots of upkeep needed!

Hallways dirty room outdated

The breakfast was good and well stocked and the cook kept the whole area very clean.

Staff were helpful…The guy who picked us up in the free shuttle , James, was a great fella

I didn’t get to stay there the staff was rude he had an attitude all the way and wanted to have a argument my sister in law was on the couch and he stare at her and said what with an attitude and she didn’t do anything

The room was subpar to be kind. I had a jacuzzi tub next to my bed with a sign on it saying it wasn’t functioning. The shower had a filthy rubber mat at the bottom of the tub and the handrails around the tub were pulling away from the wall. The carpet in the room was damp due to the humidity coming from the a/c. I stopped by to look at breakfast - but passed on the fried eggs that had been sitting in the warmer for too long and went to Starbucks which fortunately was only a mile away.

Great value especially with a free breakfast

The room needs a lot of work!! Bathtub base was somewhat collapsed and held water in that area. The shower curtain needed to be replaced as it was worn out. The main two couches were very dated. One had hole in it and the other had a stain. Couple of the draws were not centered and couldn't close well. The draw curtain for the main window was torn and looked really bad. It should had been replaced quite awhile ago. I was surprised this was a Radisson property. Should be in better condition.

Someone came into my room while I was out and stole my Galaxy ear buds. Damn shame that is the world we are in, nothing is safe anywhere. I will never come here again and I will tell everyone I know to stay elsewhere.

Estuvo bien para las dos noches que estuvimos, lo unico qie no nos gusto fue el area de la alberca estaba muy caliente

Room smelled like someone just finished having steak and onions!

This hotel is ok for a night. Staff worked very hard. Needs some touchups.

For a three-night stay, it was just okay! The rooms were somewhat clean, though we did see two roaches in our room. We let the front desk know, and they were happy to check us into another room, so we were happy about that. For a budget-friendly stay, I do wish the bathroom were cleaner, but it could have def been worse!

Awful. Please dont stay here. Bugs in my bed and a $50 deposite per day, not per stay as advertised. Worst experience ever.

The room had cockroaches, the room smelled like alcohol and it was musty, the carpet was in terrible condition, the tiles in the bathroom floor were uneven to walk on, the trim was falling off, ceiling paint was peeling off. Had to request a new room, and though we were moved to a different room, the second room was only minimally better. I would not recommend staying at this hotel.

The property was clean, employees helpful. Breakfast was good with a waffle maker. Room was clean, but had a musty smell and the shower seemed slippery.

Nice stay! Very clean and nice pool

This hotel is dated for sure. But we only stayed the night to catch are flight the next morning so we weren't there for leisure. The pool was really warm so that was nice. The room had everything you needed. And the shuttle driver that dropped us off at the airport was amazing! Great personality, very knowledgeable of the airport layout. He even waited for us when our bags were delayed at baggage claim!

Please don’t stay here, we are trying to get a refund. Not even close for what the pictures shows. Super outdated rooms, the bathroom tiles were broken and you couldn’t even stand without the floor moving. Ac didn’t work we woke up pouring sweat. We talked to the front desk about this issues and they didn’t care to help. Very sketchy people. We won’t ever go back there

It’s a good hotel to just stay to sleep/rest for a bit and leave, after a 12 hr road trip. Not very comfortable and wouldn’t stay here again

La entrada y registro fue muy eficiente y rápido , la habitación era aceptable para el precio aunque estaba algo deteriorada. El techo tenía filtraciones y humedad , que al otro día amaneci enferma de mi garganta y nariz . La falta algo de remodelación a los acabos de los cuartos y baños , el resto del hotel estaba todo bien además en un área céntrica y muy tranquila . Nada peligrosa

It is close to the freeway. The staff were very nice. An ok breakfast, meaning, I have had a lot worse at a hotel continental breakfast and I have had a better.

The room is okay for the price. Very basic breakfast.

The staff is what made this trip entirely a disaster for my family and I traveling from out of town. I have an elderly mother and small children to not be accommodated after I’d already reserve the hotel only because our flight was coming in late is unacceptable. I’ve come in late many times so many occasions and many different states and this is the first time had ever been denied. As much as I travel, I will never be back to this place because of the staff alone.

The room was in terrible condition. Strong smell, roaches, very old and uncomfortable mattress. We had to leave asap.

Rude front desk receptionist, dirty shower head, hair left behind in tub.

This is not a Rad****on property as they are advertising. Once you arrive, all of the Rad**** names are marked out with markers. (Expedia won’t allow names) The building is filthy. Our room was covered in mold on the ceiling and roaches were crawling everywhere. I was awakened with roaches in the bed. They were crawling in the walls, I had to empty my bag because they were coming from my bag. Do not stay here if at all possible. This place should be condemned and torn down. Mold, falling apart, infested.

Good breakfast - plenty of choice. Staff friendly and helpful. Location was great for our purpose.

This is not a Radisson property as they are advertising. Once you arrive, all of the Radisson names are marked out with markers. The building is filthy. Our room was covered in mold on the ceiling and roaches were crawling everywhere. I was awakened with roaches in the bed. They were crawling in the walls, I had to empty my bag because they were coming from my bag. Do not stay here if at all possible. This place should be condemned and torn down. Mold, falling apart, infested.

When check-in at hotel, I was charged for the accommodation, $105.69 so please arrange for a refund.

Clean

Nothing special

We stayed one night on the way to DFW. The room was fine for an overnight, but the airport shuttle was misleading. I was dropping a family member at the airport, planning to help them through security, then return to the hotel. I asked about that scenario at check in and was told to sign up for the morning shuttle, which I did. I was told I would have to call for a return shuttle to the hotel and also noticed a sign at the front desk saying shuttle service every hour from 5 AM - 11PM. In the morning, we got on the shuttle and I asked about the return trip and was told there were no other shuttles scheduled for the morning returning to the hotel. I asked for a suggestion and was told to Uber back. I don't use Uber, so found this highly unhelpful. We ended up driving to the airport, but I was not at all satisfied with this misleading information.

Staff was not welcoming or helpful. There was nobody at the front desk for checkout. Room was not well maintained.

When we first checked in, the lady at the counter was rude. When we got our room, it smelled awful, the tiles in the bathroom were all loose and coming up, the carpet was torn and lifting up, and the air conditioning was making a bad ringing sound. When I asked the front desk lady to switch rooms, she said sorry all rooms sold out. She did say she could send a maintenance man in to fix sound coming from air conditioning. We had to leave for a scheduled dinner. When we returned to the room, the sound was still there. I called front desk and spoke with the new front desk guy and he was very helpful and sent us to another room. Way nicer than the lady on duty earlier. The room was better, but the air conditioning was still noisy (making humming, vibration noises) but no loud ringing noise. It was tolerable. Didn't get that well of sleep. The couch bed was uncomfortable for my children to sleep on, so we just had them sleep on the couch. The owner seriously needs to upgrade the rooms. The rooms we were in don't match the pictures they advertise. Very disappointed with this place.

Clean room, very noice on the first floor. Amenities where noisy.

I booked 2 rooms, one was ok. The other one was bad, torn curtains, beat up furniture, mold in the washroom. I asked for a second room… even worse entire washroom ceiling was covered in black mold. I asked for another room, mold on the ceiling above the beds. Finally got a room, one bed studio on the ground floor that was fine.

The pictures of this hotel were very misleading. When getting into our hotel room, the temperature was set to 79°. We had to get assistance because the AC was not working. They came up and changed the batteries and said that should fix the problem it took forever for the AC to cool the room down when you laid in the bed and looked at the ceiling. It looked there was possibly black mold at some point on the ceiling and some kind of patchwork was possibly done. You can see all different kinds of shades on the ceiling when you lay down in bed there was an odor as well in the room, thank goodness I did have a smell thing that I could change the smell of the room in the bathroom. There is a huge gap between the faucet and the wall this room needed some updates very disappointing to pay $100 for a hotel room that looks like this. I am very dissatisfied with this room and the misrepresentation of what the rooms looks like if I could’ve gave it a zero star I would have.

The room was very nice.

It was an excellent stay. Ayla and Nicholle were especially helpful. Best place to stay in the area, will stay again!

Was a great value for the cost. I would stay here again

My stay was extended .Everything was good

Bed was comfortable.I reserved the 1 bedroom studio king.

Older Hispanic with pony tail that would be in charge of breakfast was always rude, looked bothered & never felt welcoming …

Key card did not work on the east door exit first floor

Todo

Más variedad de proteína y frutas en el desayuno.

It was a clean place to stay and at a convenient location. The sounds at the hotel drove me crazy. The toilet made a loud whistling sound when flushed. The air conditioning had a high pitched sound and rattled. You had to leave the fan on to get the room to cool off so there was no peace from the sound. The worst part was the bed. I swear I woke up with ribs out of place. It literally hurt to breathe trying to move after sleeping on the bed. Staff was nice but their cards would randomly stop working and they’d say it was because it wasn’t the original card or it was with electronics (we had to get it replaced when it stopped working - and they were not with electronics.)

I loved the breakfast and the staff! Rooms were nothing fancy, basic but useful for a nights stay

They carpet, shower and doors were filthy. The oatmeal was like water. The gym was broken down, only the treadmill was functioning. This property needs to be remodeled!

Rooms2.0Service1.0Location3.0 RoomsBathroom water ran into the room and onto the carpet Food & drinks- They offer breakfast but it's not very good and you have to stand back while the employees families And children take everything they want.

Very very old place. As you enter you are welcomed with a lot of bleach smell and smells very very uncomfotable.

All equipments

Yes everything was good, its just bad condition of property and bathroom and room.

Very good breakfast

The pictures advertised online made it look pretty cool but the facility is actually shabby and dirty in person! If not for the fact that the stay was nonrefundable, I would have cancelled altogether!

Place is okay a little rundown but was good for the one night I stayed.

The room was clean overall but the air conditioner was noisy and would make you jump when it came on. We had a king room and there was a non working jacuzzi in the room near the bed which made the room feel odd. Breakfast was good and location is convenient.

The main issue was that we couldn’t get through to them to send the shuttle when we arrived at DFW. Eventually we had to take a taxi which cost us $45.00.

Safe location, helpful staff

No

Bad hotel, have cockroach

I asked to be moved and was told they had no more rooms available. On Day 3 of complaining I was given a different room but there was mold all over the ceiling and vents

Breakfast was good. The only complaint is roaches in the bathroom of both rooms.

The best

Great

.

The rooms were gross. Stains all over the bed coverings. The shower head was brown after we took Lysol wipes to it. Back of the toilet was filthy. We checked in went and looked at the room and checked out shortly after.

Clean, great service, and super cheap

This was supposed to a non smoking hotel. Room smelled like cigars and weed. Every time I walked in my room and several time during the day and night. Room was needs several upgrades it’s old. When I checked in the desk person charged my card and then said it was declined so I had to use a different card. Had to wait to get to a refund for the first charge. Got charged twice again the next day for two sodas. The manager was cool but the two of desk people need more training. Also the guy working Friday night needs some hygiene training it’s tough trying to check in when you smell like deodorant has never been your friend.

Dirty!!!!!’ No water came out the shower

Will def stay here again was clean staff was friendly felt safe

They don't advertise the subpar airport shuttle they offer stops at 10pm, and only runs on the hour. They do the minimal.

The room is clean & comfortable. Staff was just ok but i checked in late and left early so not too much interaction with staff besides night shift who didn't care much about being there.

Clean but I seen several roaches

Stains on all the furniture, curtains and carpet. Bathroom tub has been patched several times. The toilet wouldn’t stop running. Ended up switching rooms at midnight, barely got any sleep before a 5:45am flight.

Great stay!

The elevator was not working. The key card reader at the side door to parking lot didn't work.

It was clean but worn. Breakfast was quite good.

First going to start off by saying the front desk staff when we check in was very rude when we got there there was some issues with our reservation and instead of handling it in a better fashion he got really defensive and was rude to my husband and myself. Also not sure of the elevator was up to standards. It made an

Very nice.

My kids got stuck at DFW airport during this last ice storm. I live 2 hours away and wasn’t able to leave my driveway to pick them up. Their flight was coming in at 10pm and I was concerned that they wouldn’t be able to make it to the hotel. I called and spoke with Daniel, who was awesome! He assured us that their shuttle would get them there and I was concerned about late check out, as I wasn’t sure how fast it would thaw out here. He let them have a late check out and took care of them. The hotel is a little old but they felt safe there and well taken care of. It’s not a 5 star hotel but there were no bugs or other concerning things. Thanks Daniel!

There was a loose tile in the bathroom and a strong smell. Comfy beds

The lobby smelled of mildew. The room smelled. The a/c didn’t work. We saw a roach on a door. But the front desk staff was very friendly.

Staff was courteous

Great Shuttle Bus

Food was great