Clarion Inn & Suites DFW North

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No good

Good Hotel Will stay again

The restaurant and bar. Service was excellent. Room was nice too. The bathroom seemed run down, unclean and unkempt.

I checked in to Clairon Inns & Suites in Irvine, TX. The hotel stated that the room was properly booked and fully paid for by a third-party travel site. They needed a CC on file for incidentals. They ran my card for additional charges not related to the room. I did not see these charges until after I returned home. I tried contacting Clarion hotel several times. Each time I reach someone, it’s in the reservations department. Once the representative realize that I’m not making a reservation they immediately put me back in the queue. I tried to dispute the charges with my CC issuer but their investigation found nothing wrong. Clarion refuse to speak with me on the matter. I contacted their corporate office but they insist that their hands are tied. So I paid for the room twice with no receipt to show where the funds were utilized. Hotels.com did their part. The failure is with the hotel for fraud. No one wants to hear me so I’m out of the money. They have my information and no one has reached out to me since then. This will be posted on social media in every review I can think of. Don’t have your money stolen from you before you even get to stay at the property.

Easy experience, friendly staff and good bar

very nice and clean place. Fully recommended.

I was surprised how quiet it was being that this hotel is on a landing & takeoff runway. I appreciated that I could get really good yogurt for breakfast (I had brought my own granola). The room was clean. I did have a chuckle that Room 123 was close to the lobby & the workout room , but was a wheelchair accessible room. I’ve gotten one of those several times. Is that because I’m a single female? The price & location for the event I was in town for made my decision easier. I used the treadmill in the workout room one morning. I enjoyed that it was an upscale treadmill. The next morning it did not work. I reported the problem to the front desk & the employee I spoke to seemed appreciative that I had brought the matter to her attention.

I was surprised how quiet it was being that this hotel is on a landing & takeoff runway. I appreciated that I could get really good yogurt for breakfast (I had brought my own granola). The room was clean. I did have a chuckle that Room 123 was close to the lobby & the workout room , but was a wheelchair accessible room. I’ve gotten one of those several times. Is that because I’m a single female? The price & location for the event I was in town for made my decision easier. I used the treadmill in the workout room one morning. I enjoyed that it was an upscale treadmill. The next morning it did not work. I reported the problem to the front desk & the employee I spoke to seemed appreciative that I had brought the matter to her attention.

The location was very convenient to the airport and the shuttle service made keeping travel plans very easy. The room was clean and comfortable, and the onsite Bistro restaurant was better than expected. N/A

The location was very convenient to the airport and the shuttle service made keeping travel plans very easy. The room was clean and comfortable, and the onsite Bistro restaurant was better than expected. N/A

Good location

The hot tub is luke warm bath water at best. The showers are hotter......

great value! comfortable, clean and relaxing.

.

Had to go to the hospital and also having talks with my lawyer about my stay. Employees knowing mold were on my pillow cases and did nothing about it, but put them on my pillow. The receptionist said he will speak with the GM and nothing was did about my stay no more than we will speak to the house keepers. I will hope everyone who chooses to stay to inspect the room thoroughly because I had bugs also in my and the water did not get hot in my room, so they had to let me go to another room to use water that still wasn't to much more hotter. Bathroom was so small with no door and luckily I was alone. Recommend staying at own risk or somewhere else!

It was easy to get to, clean, and friendly staff i loved refrigerator and microwave was nice amenities It wasn't quiet

It was easy to get to, clean, and friendly staff i loved refrigerator and microwave was nice amenities It wasn't quiet

I stayed when our plane was delayed and just needed a quick overnight stay. I stayed there because they have 24 hours free Shuttle service and I had an early morning flight. It’s definitely not an upscale hotel but it was clean and comfortable and considering the price it was an excellent choice. I would stay there again if I ever needed an overnight from DFW.

Room bed sheets were stained, the smell of wet carpet and smoke

Price and location Pretty old and needed updating

Price and location Pretty old and needed updating

Room bed sheets were stained, the smell of wet carpet and smoke

The free shuttle that the hotel provides was a little confusing trying to understand the hotel clerks accent, but we got through it & arrived at the hotel VERY early in the morning. All the staff were very welcoming & helpful.

front desk service was great and helpful. rooms were cleaned. hot tub and pool area was relaxing

What a great little find. Close to the airport, excellent little pool, quiet, good food trucks nearby. Had a wonderful experience here!

Do not book here if you are from overseas and do not have a USA phone number. They do not respond to messages in the booking.com app. Staff were rude and unapologetic The room was musty/dusty

This place was decent, it seems like they are trying to make improvements. The staff wer courteous and the room was comfortable. Not a bad place.

Facility to the airport and clean room.

Had no issues with our stay.

It is a good place to stay on business, near the DFW airport and priced reasonably

If you like to stay in a roach infested environment then this the spot for you. As soon as I walked in the room it was like they were waiting to come out. Refrigerator had roaches as well. I didn’t even stay in the room I immediately went to the front desk and informed them. Since I booked thru a 3rd party I’m having a hard time getting my money back. But it’s ok. It reminded of the movie joes apartments.

Shuttle was to pick up from airport and never showed up even after speaking to dispatch twice. I was stuck with the bill anyways.

Shuttle was to pick up from airport and never showed up even after speaking to dispatch twice. I was stuck with the bill anyways.

was upset that shuttle driver to airport would not let me get off shuttle until I gave him a tip. I forgotten to get cash as My husband and I divorcing and had to get family to pay for flight and hotel to go back home and only had enough in bank to buy kids lunch in layover but he insisted I zelle him a tip sorry wrote that backwards

was upset that shuttle driver to airport would not let me get off shuttle until I gave him a tip. I forgotten to get cash as My husband and I divorcing and had to get family to pay for flight and hotel to go back home and only had enough in bank to buy kids lunch in layover but he insisted I zelle him a tip sorry wrote that backwards

Ok option for the price, room was musty and could not close the door to the bathroom.

Convenient to the airport when my evening flight was cancelled. The airport shuttle in the morning was a real plus. But the room was a little dank and chilled to morgue levels (the thermostat was stuck around 60 despite my efforts to move the temperature.) There was no soap, bath or hand. The toilet clogged and when I went to the desk they just handed me a plunger. The small bar and restaurant was extortionate. Given more time and less desperation, probably would have picked one of the other half dozen or so other hotels in walking radius

It was a decent room. Good size ! Slight smelled like mildew. Shower floor was scary. Wish they would update to central AC. The AC unit was probably most of the smell or maybe the shower. I found a couple of ants on the sink area. Super hot in Texas maybe they were thirsty. Then we tried to watch tv & relax. Had to contact the front desk to have someone look at the reason why the tv wouldn’t turn on. It was great someone fixed it. Too bad we missed breakfast. Our flights were early. Breakfast doesn’t start til 7AM

I’m giving this hotel a one-star rating because of the way my cancellation and refund request was handled. I notified the hotel that my travel plans had been canceled and explained my situation, but despite that, I was not provided a refund or any reasonable accommodation. What makes this even more frustrating is that I specifically paid for the protection/stay insurance, expecting that it would provide coverage in situations like this. Unfortunately, I still have not received a response from the owner or manager regarding my request or the insurance coverage. The lack of communication has been extremely disappointing. I understand that policies exist, but I also believe customer service and communication matter, especially when a guest has taken the extra step to purchase protection for their reservation. At this point, based on my experience, I cannot recommend this hotel. The lack of responsiveness and willingness to accommodate a legitimate situation has left a very negative impression. I would encourage anyone considering booking here to carefully review the cancellation and protection policies before making a reservation.

The bed and the pillows were not good . The room was clean , and the staff were great .

We thought it was breakfast included and it wasnt.

We thought it was breakfast included and it wasnt.

great

Room is outdated. Many of the furniture pieces are broken or falling apart.

Room is outdated. Many of the furniture pieces are broken or falling apart.

Odd sewage like smell in room.

The room was good. It had a stale musty smell probably because it was previously smoking room

Flight cancelled late in the day and they refunded fully. Would book again without ever having been there.

Excellent

Room was nice and clean. Hotel is somewhat outdated but very comfortable and had everything we needed. Felt safe and was quiet as well. Would definitely recommend and stay here again!

N/a

K no limpiaron bien la agitación

The room smelled a bit musty and smoky- as if someone had in a prior visit. I was supposed to get the shuttle at 5:35 and went out front at 5:36 and it was gone. Be punctual!

So close to MSP

Provided comfy bed, cold air conditioning, and warm shower after an evening full of airport delays and subsequent flight cancelation. Complimentary airport shuttle service was appreciated.

Room had odd smell and dirty carpet. The room was very outdated. Not clean.

The staff at this hotel are so helpful.

It was a very nice stay. I highly recommend it

Nothing in particular. Maybe there were fleas in the room.

The beds were very comfortable. They made for a well-needed sleep.

Great place to stop and refresh!

The room was very clean, the linens fresh and the staff we interacted with were helpful. The room looked recently refreshed however they failed to replace the carpet with LVP like so many other hotels have done. The carpet had that “clammy” feel to it that no one enjoys. I was hit with the overwhelming smell of weed as I entered the hallway off the lobby towards my room and then was awakened by it at 2:30am. Not necessarily anything the hotel staff can do anything about but was a frustration.

Friendly staff, Rooms were clean and comfortable beds. Restaurant on site was great, good food and drinks. Airport shuttle is a bonus.

It was great. Clean rooms and helpful staff.

It was good.

Pretty cheap place to stay. Nothing special. It was clean and cool. The bed wasn't particularly comfortable and all of the electrical outlets were very worn out. Didn't eat breakfast because it was extra. Would stay again.

Great staff, loved the shuttle

Texas in June.. hot, humid, too humid in pool area to enjoy it.. close to DFW Airport, which served our overnite stay

Very clean, well priced, and close to the terminals

Just stayed one night. Hotel was very clean. Staff was very friendly. Restaurant and bar on site was amazing. Pool and hot tub was perfect. Perfect temperature. Coffee, water and tea available all the time in lobby. Small snack shop also on site. We will definitely stay here again. Loved it!!!

Just need Apple Pay for store

Rooms smelt horrible! So outdated!

The room was perfect for what we needed. We stayed 1 night before flying out.

It came across as an economical option when I booked it on a last minute requirement. The front desk help was amazingly understanding and helped me out. The room was very nice and te bed and shower were very new and upgraded. Having the restaurant/bar on site was very cozy and handy not having a car. I would recommend this hotel over the others on the same 4 blocks that cost 30% more

Parking is easy. Right across the street free or pay $25 for garage. Make sure you have GPS. and your phone set for travel. Places are hard to find..

Good motel.

Fun restaurant

Clean room, friendly service

It's a good and clean hotel near the airport. Shuttle helps and staff are very kind.

Didn’t feel safe , someone would knock multiple times from 1-3am my kids were scared

The staff was friendly and helpful. The breakfast was great in the restaurant.

We booked this hotel because everything else was booked. It wasn't terrible, but it was in pretty run down condition with very sparse rooms. It was impossible to get ahold of someone on the phone to reserve the 'free shuttle" -- genuinely took over 30 mins just to REQUEST it. Then, the 'free shuttle' they promise never came-- it is one teeny van that pretends to service 10+ hotels, so if they fill up with people at one gate, they just never pick up anyone at yours. Save your time and sanity and just book a lyft to another hotel further out from DFW. (The front desk attendant was very nice and lovely, but so slammed because it was so busy and the corporation had her working by herself at peak times.)

It was ok, for a nights' stay. The pool is inside, did not get in or the hot tub. Wish, they had a out door pool. Restaurant was way too expensive on premises. They need to clean up on their craftmanship. Paint and such, just slopped on.

Very nice

. And Jesus loves you

Para pasar una noche mientras esperas tu conexión está bien, te brinda lo básico.

The property was well keep and the staffs were very friendly and helpfull

Comfortable rooms, good breakfast and handy for the airport. Difficult to get a shuttle on arrival but easy on the way out.

Room had a musty smell carpet is old

It was great!

Everything seemed fine on the surface until actually staying for a couple nights where I had to be transferred from two separate rooms because of bugs.

Add free breakfast

Good for a DFW layover. Efficient free shuttle. Comfortable bed and pillows. Window AC a bit loud, but provided white noise. Bathroom and shower small.

Room was clean and quiet, nice and close to the airport for my early morning flight. Great for the one night I stayed there.

Did Not feel clean in room

Staff was very friendly and helpful at all times during the stay, restaurant staff was also friendly & welcoming.

Yes

It was amazing for the price. The treadmill wasn’t working and the pool deck floors were definitely needing some cleaning as well as the shower, but everything else was great. Rooms were nice and clean. Hotel was consistent. For the price it was nicer than some places that cost twice as much. Just needed a little attention to detail in those few areas.

I love this hotel and the staff. A bit rough around some edges, but so affordable and the pool and attached restaurant were ideal:)

Nice and hot but bathrooms need updating

Great for overnight stay

Airport shuttle was prompt and very easy to find. Room was clean, staff was friendly. Didn’t use the restaurant or the pool. Only thing I would say is the bathroom was very clean but maybe needs an update.

Hot tub and pool was nice. You getting what you pay for. Just bummer it’s no free breakfast you have to pay. Staff was nice and kept everything clean.

We had an extremely short stay, however the staff was friendly. The hotel was very clean it smelled amazing when you walked in and throughout the hotel. Which is very important to me. The room was clean. My only complaint is that it was very warm in my room even with turning the air down upon arrival. The air works, you can definitely feel the cold air standing in front of the unit. I’m not sure why it was hot throughout the room but we had trouble sleeping due to this. I would stay there again.

Always clean rooms, great staff.

Arrived late at night and had an early morning flight.

The hotel is in really good shape. You can find all the amenities listed on their ad. Staff is very friendly and attentive. Definitely it is worth the stay.

The hotel is good value. Helpful front desk. Room is adequate.

Very nice and cool hotel

Amazing staff, super clean property.

It was a good place the only issue I had was the water was so hot taking a shower and the cold water didn't work and we found someone's sock under the blankets so it made me wonder if the sheets were changed.

Carpets in rooms are sticky. Provide slippers or fix the issue.

They overcharged me for one of my rooms at check-in. I pointed that out and he said that he fixed it so that the correct charge would show once it went through my account. That the overcharged amount was just while it was pending. Once it settled in my account, it was still the overcharged amount so I went down to the desk and they said they would give me a credit in 7 to 10 business days. Other than that the rooms were nice, clean and we enjoyed our stay. I’ll let you know if I receive the credit.

The front desk receptionist was phenomenal, she was very responsive informative with her information. Unfortunately, that is where the goodness ran out! Room and hotel are not in the best, the room is definitely outdated, shower pressure was weak and a bug was found crawling in the bathroom. Definitely will not be staying again but they do shuttle to airport and you can pay a cheaper parking there compared to airport. Plus the front desk lady was awesome

No water pressure at all, hot water never got hot.

This is the widest shower I have seen in any hotel. There was no hot water and the shower head was clogged and doesn’t operate properly.

the water pressure in the shower was almost non existent, it literally came to a stop and then a couple minutes later started working again, this happened in our room and my in-laws room.

This hotel was a lifesaver when my flights were canceled and I was stranded overnight. My room was clean and comfortable, very fairly priced, and convenient with a shuttle to/from the airport.

The staff and pool were very nice and beds were comfortable. The shuttle to the airport was also a great amenity. The bathroom was a bit rundown and we did find a dead bug on the floor by the bed. Overall it was good for what we needed it for. I wouldn't plan to stay for more than an overnight, personally.