Candlewood Suites DFW Airport North - Irving by IHG

Excellent ambience, quiet and secure

Good

Great location close to the airport. The staff are friendly and professional. The room was clean and comfortable. Smoke smell in the elevator and hallway. Although there is a no smoking policy .

Staff was polite and friendly. Easy check in and checkout

Proximity to DFW. Stayed here while on a layover and their free shuttle service is awesome. Units came with a small kitchen and came with utensils. Nothing.

stayed on the first floor - heard room above all night long walking and talking - couldn't sleep - no staff to help

Clean and good / responsive staff and close to airport

Bad

We stayed here on business. This is to go to hotel for me from now on the hotel. Staff was very friendly and accommodating. They had drinks and snacks in the lobby. Very close to the airport with airport ride when you was ready to go to the airport this is the only place I will stay from now on when I go to DFW.

I was asked by a employee why I’m leaving so early that was quick

Lounge chair in room was totally broken and super dirty. Wouldn’t recommend

Superb

The airport shuttle drivers were great. I enjoyed the full size fridge and spacious room The main issue I had was with the airport shuttle pickup. When I called the hotel for a pickup, I was already downstairs at the designated courtesy pickup area where hotel shuttles normally pick up passengers. The person at the front desk, who I believe was the manager at the time, told me that I needed to go upstairs by the green signs. I even asked if she was sure, and she insisted that the pickup was upstairs. After waiting about 10–15 minutes, the shuttle driver called me and told me he was downstairs waiting for me. He was extremely friendly and helpful and confirmed that the hotel pickup area was, in fact, downstairs. When I arrived at the hotel, I mentioned the confusion, but the front desk manager was still adamant that the pickup should have been upstairs. I found the situation frustrating, particularly because of her attitude and unwillingness to acknowledge that the information I had been given was incorrect. The other issue was the laundry room. The washers and dryers could definitely use a thorough cleaning. I noticed hair and debris, and the lint traps in the dryers had not been emptied. Other than those two issues, my stay was good.

Extremely clean. Close to airport. Helpful staff. Airport shuttle was unavailable due to a maintenance issue, so they ordered me a Lyft car.

Superb

Superb

Very good

Bad

K

Good property.

Disappointing

Exceptional

Great for a airport sleep over, staff was great, shuttle service awesome.

Passable

Passable

Great hotel and great shuttle service

Reallly big crack in wall and water damages in ceiling take the time spend the money and fix stuff like that no way they cant say they didn't see it or knee was there

How close it is to airport Reallly big crack in wall and water damages in ceiling take the time spend the money and fix stuff like that no way they cant say they didn't see it or knee was there

Nothing It was dirty behind everything in the room they didn’t check the drawers from previous guest half cleaned room are a huge noo

Nothing It was dirty behind everything in the room they didn’t check the drawers from previous guest half cleaned room are a huge noo

The parking is tight. The entire hotel smelled like weed & cigarettes. Would not recommend.

The fire alarms will go off at 11pm and would not turn off. Did not get any sleep.

Great room, super clean, comfy beds. I would stay here again.

Friendly staff, clean room

Great hotel

They have an airport shuttle which I thought was nice. You will need to call hotel’s front line in order to get a pickup from airport.

Our stay was good. The main issue we had was that you could hear the TV going in the next room all night and people talking. My wife is a light sleeper, so she did not get any sleep. We also noted the hotel is not near any restaurants, so you have to walk several blocks or catch a cab.

The room was immaculate. Room service was delicious. I would stay here again!

They had us in a room with a dog next door. During the day the dog was left on its own (confirmed by hotel staff) and barked consistently and during the night. Impossible to relax or sleep as we were concerned for its welfare and we could hear it really loud. Despite talking with the reception that didn't do anything about it! We forced a move to another room for the second night after midnight.

No review

Very clean, cozy comfy beds

I was glad to get a room. Our flight was delayed a day so we needed accommodation for the night. They sent a Lift and picked us up at the airport and then took us back the next day. Room was very nice. Had a small kitchen. Bed was nice. Even though we were close to the airport it was quiet.

Clean room and good shuttle service

They advertise that they offer free area shuttle, however when I requested a ride to the nearest fast food establishment, which was a eight minute walk from the hotel, I was told that they only offered airport shuttle. So their website needs to be updated. Due to the heat outside I had to pay for an Uber to get some food. The staff was very accommodating and addressed any issues that I had. The last night I was there the AC in my room kept going up and once it reached 75 it was too hot for me in the room so I bought it to the attention of the staff and I was switched to a different room. The room they gave me was much cooler however a couple in the room next to me got into a very heated argument at last it for at least a couple of hours! Raised voices and slamming doors at one in the morning, so my sleep was disturbed. And then in the morning when I went to wait for the requested airport shuttle, I was told that the airport shuttle was out of commission. However, they were kind enough to order a Lyft for me, free of charge. Although the staff was very accommodating, I do not plan to stay at this hotel again.

Great stay, great room and wonderful staff

Very clean, comfortable bedding, exceptional customer service. Reliable shuttle to/from airport.

Front Desk was very helpful

Very clean, quiet

Solid airport hotel. Breakfast is not included but there is great 24 hour coffee and a free shuttle to DFW.

Quiet, clean and friendly staff.

Everything was good, average for price.

Was woken up during the night with someone smoking in the room next to me

We stayed one night, the room was clean and the staff were very friendly.

Everything was going good until I came out 2nd morning and my window was busted out of my truck which caused me to miss my training class.

Room overall appeared clean but the room had an odd stench. The room across was very noisy throughout the night. I booked that room for a red eye flight and the neighbor across the hall was noisy and the smell of weed crept out into the hallway. It felt unsafe as a solo female traveler.

Good spot close to airport. Great for long layover

Hotel is about 5-10 minutes from DFW. Shuttle service is provided for airport pick up and drop offs.

Had a very short stay here due to flight cancellation. Arrived at 10:30 pm and had to leave on a 4 am shuttle to the airport. Flight wasn't until 7 am but 5 and 6 am shuttles were already booked. Room was okay. One side of bed was so closed to wall that getting in and out was impossible . Crawling into bed from opposite side was the only way.

The room was excellent with a full kitchen! Staff are great!

Convenient to airport. Great room, Very friendly staff.

Friendly Staff - Prompt courteous Shuttle from and to the Airport

When we walked in the hotel lobby smell of weed was incredibly strong it made you nauseous. Their key card machine was broken so after waiting for 10-15 min we were finally escorted to our room to be let in. We go to sleep just to be called and woke up on our room phone at 11pm in the night for them to let us know our keys are ready. The next morning we found a dirty thong and dry shampoo can peeking out from under our bed. Will not be going back.

Carpet was dirty and the chair was as well. Staff and driver was very nice

The staff were wonderful , the room was clean and comfortable. The only downside was the hot water was warm at best, couldn’t get it hot enough to use the bath tub

The room was clean and smelled nice. The air conditioning works really well. Everything that I wanted and more. Thanks you!

Amazing

Clean. Friendly staff. Kind of bare bones, maybe not 3 stars. 2.5

I booked this hotel as I was boarding a flight from Belize to my home state of ND and because of delays knew I’d miss the last flight of the day from Dallas. Halfway during the flight we learned the Dallas airport didn’t have room for more planes so they diverted us to New Orleans instead. I called the hotel directly as soon as we landed and they would NOT cancel my reservation. I think in light of all the travel disruptions from Winter Storm Fern, and the fact I booked the hotel only hours beforehand, they should have made an exception to their policy!

Great hotel

Very good hotel. Thick glass on the windows so you aren’t bothered by the light rail and airport noises. My only concern is that the second lock in my room was busted. The primary lock (deadbolt) worked fine. However some customers might be very concerned at this.

Fire alarm went off at 10;30 pm, someone smoking pot on floor!

The sheets were stained. The bed was lumpy.

Everything was perfect like a home away from home

Great room

Checked in at almost midnight. Front desk clerk was helpful and friendly. Also airport shuttle was very convenient.

Good value for the business traveler. Just beware of the ditch between the hotel and the nearby Whataburger, it is just slightly too wide to jump across.

I will start at the first night. Although it was an extended stay and had a kitchen, there were no wine glasses or Corkscrew for us to use. My husband and I ended up ordering one when we ordered groceries as there are no restaurants nearby. After dinner we wanted to play a dice game and it was only one chair in the room. When we ask for the second chair, we were told they didn't have one, but yet the worker the next day offered us a second share for a room as we were staying there for a few days. I could hear the people in the Next Room and it just was not ideal for us.

Impeccable bathroom Nice staff

Friendly professional staff, wi-fi, airport shuttle.

Airport shuttle only goes once an hour at the top of the hour....not real convenient. I ordered an UBER

Nice room, clean, nice hotel, clerk at check very helpful and great personality!

Upon arrival, she was rude about situation. Our room was basic at best, heat / air didn’t function properly and there was an annoying buzzing sound in hall that happened every 10-15 minutes throughout the night. Shuttle service next morning took us to terminal she said was not an option…which was great but confusing! Back to first sentence…Do not stay here!

Advertised airport shuttle. Sent instructions to call the hotel from the baggage claim. We were told the shuttle DOES NOT pick up at C CONCOURSE and bag claim is OUTSIDE the airport sterile area. Had to spend $50 on a taxi. Staff said not their problem. If you are in Dallas overnight, find somewhere else to stay.

I booked this hotel because I had previously stayed here. It’s proximity to the airport is a big advantage during holiday traveling. I stayed in a room with a king size bed. I was slightly disappointed in the overall upkeep of the hotel. It smelled of mildew and marijuana down the hall of the first floor. The bathrooms need to be upgraded. I appreciated the kitchen in our room. The beds were comfy, but some of our pillow caes had stains on them. Not sure if it was makeup or rust. Not sure If stay here again. But if you need a safe hotel to stay in before and after your flight, this is one you could park/shuttle to and from.

Friendly staff.

Staff was fun and friendly! Room was fantastic as well and way more spacious than I was expecting

I know the hotel was near the airport, but the noise coming from my window was noisy especially in the evening. When I booked the room I did request a room on the quieter side of the hotel. I'm not sure if the staff read it. Other than that it was a good stay. The suite was fully equipped. I would book again with this hotel chain but further from the airport.

About what you would expect for the price. Nice and clean but nothing fancy.

The chair in the room was all stained and nasty looking.

Room spotless

Friendly staff and airport shuttle is free just 2 miles from the airport

Very Good Stay. Simple, Easy, And clean

Great

Room was clean and staff was kind, airport transportation made it even better. Our flight was delayed 12 hours. This was a nearby hotel that offered free transportation. The transportation alone was worth the price of the room. The only negative is no on sight dining.

Staff was busy speaking on the phone while checking me in, interested in answering my questions. On checkout early in the morning, staff kept disappearing, wasn't sure if I had to let them know is I was checking out but after waiting for a bit and calling out for some assistance I just left.

Short stay but clean room close to airport made flight

Easy for quick airport travel

Yes

Nice place! Close to airport! Provided shuttle

Clean quiet room courteous staff.

Calling the hotel after booking, I was on hold 15 minutes before anyone answered. The person answering was curt almost rude. The shuttle experience was very taxing. We had to wait 40 minutes for it to arrive and then we drove around the airport terminals another 30 minutes. Check in was slow. The suite was nice and clean. The bathroom was nice and the bed comfortable.

Sheets had stains on them, front desk staff just came up with excuses and was not helpful at all, and none of the housekeepers spoke English so they weren’t helpful either!

Nice Room

Airport shuttle was punctual, they drop at Comfort Inn too so make sure you pay attention. It was late and they dropped me at the wrong hotel and had to come back. Clean room, comfortable, kitchenette and full fridge. Shuttle back to airport next day was convenient and free.

The airport shuttle service was excellent .

Excellent staff, incredibly clean rooms. Great price point. Absolutely would stay again

Great stop over

Our sheets were stained!!!

The rooms were clean, the staff is friendly, and they even offer shuttles to the hotel for free.

Both my windows were unlocked to my room, which was a little risky being on the second floor, and there was access on a pathway under the windows. I had to lock them. Luckily, I checked all the windows. Both windows were not locked. I think I was double charged Expedia charge me and the front desk click could find no payment and charged me as well.

When I first got there they put me in a room that I learned was not to be rented out because it was under renovation. So my first impression wasn't so good. However, they did put me in a really nice room and everything went well from there.

Staff was so kind!!

Took 10 minutes, very good. Very clean room. No restaurants around the hotel that was very bad, no coffee in the lobby again very bad. Over all I will not stay there anymore, I took food from a truck near by.

Nice place. Great shuttle service

The property was great, amazing rooms, and staff.

To hot

Thanks

Shuttle service was overly confusing. Driver had poor communication skills and did not inform passengers of plan or announce plan

The airport shuttle quits at 11 and only runs on the hour. For a hotel 10 min from airport this is absurd. 24 hours and every 15-30 min or on demand in between 11-5. Not very convenient.

The property location was ideal as I had an unexpected layover from a delayed AA flight. The lady at the hotel reception was extremely helpful in finding me a shop that was open for me to purchase basics. The property advertises free transfers from the airport but unfortunately was not able to pick up due to construction in the terminal I landed in, but that was not made clear. They organised free drop off on departure.