Candlewood Suites DFW Airport North - Irving by IHG

The air conditioner/ heater was confusing to use. There was a sour smell in the kitchen when we first walked in. it was okay for a one night stay.

This was a last-minute, late-night find after flight delay…. With a shuttle. They have wonderful Dove body products, a big room, quiet & affordable. Also very comfortable beds. Thank you, Candlewood!

Very nice property. Clean and the room was nice. Alittle small bit nice

The room was great. The hotel is in a good location if flying out of DFW. Not many food options close. We were in room 222 and if noise bothers you at night, this is not the room for you. Elevator shaft is behind the head of the bed.

Nice staff. Quiet. Good room. The toilet was running, so I had to shut it off. Told hotel staff, and they said they’d put in a work order but didn’t over to put me in a different room. Not a huge problem, but worth noting. Good experience overall, though!

This place was excellent. Good service from and back to the airport. The room was excellent. I spent four times that much a night staying near the Dallas airport and the rooms weren’t any better. We will definitely stay there again the next time we are in Dallas.

My tub spout was dripping very fast when I arrived in the room and the toilet was leaking water from the tank into the bowl nonstop. The tank would refill every 20 or 30 minutes all through the night. Does housekeeping not notice that or not trained to give a damn about water waste and the annoyance of a toilet filling all through the night

Room had coffee availability but no coffee machine

The staff helped a girl from Minnesota not be confused

Staff Kind

For the cost, it served its purpose.

Cons: far from everything else, I’d suggest renting a car while visiting as uber-ing here and there is tough with limited drivers and pretty pricey.

It was fine! You get what you pay for.

I would give this place 5 stars if it wasn't for having to wait almost an hour for the manager to find my IHG account. I even suggested to the woman at the front desk to simply look up my name to find it, but she insisted that it wasn't that easy and that I needed my account number to look it up. Thankfully the manager was just outside of the hotel and quickly came to the rescue after I booked the the room without my account details... He did indeed look up my account by my name and applied the points to my account manually and he applied credits to my account from my previous stay even though I booked the hotel through a third party company. Morale of the story? All is well that ends well.

We only stayed for one quick night before we flew out at 6 AM. The bed was comfortable and the air conditioner worked great.

It was a great stay While in the rooms you can hear the doors to the other rooms slamming loudly

No breakfast, location and the shuttle bus is good . Staffs more smiles

clean, comfy and staff was friendly.

Used on site parking, Convenient!!!

Airport Shuttle very reliable. Staff friendly. Accommodation clean and neat. Gym reasonably well equipped and clean. Hotel is rather tired and could do with a refresh.

The airport shuttle driver was very nice and helpful.

I chose the hotel because they offered airport shuttles. Yet the phone wasn’t working (according to my efforts and it wa

No healthy options for snacks or beverages

Great hotel near the airport and helpful having a shuttle service to and from the airport. In a quiet area but had great facilities for a one night stop over. Nothing!

The location Housekeeping could have been better about cleaning around the bed. There was an empty water bottle and an unopened packet of hot sauce on the floor next to the bed.

Called for airport shuttle and they didn’t answer the phone. The staff was almost none existent. Beds are not comfortable.

The shuttle took an hour to pick me up. The price of snacks was very expensive.

No

Room service was not done for once during my 4nights stay

Fire sprinkler system hanging down from ceiling not properly attached which is a safety factor. Stove did not work properly. Informed staff they did not attend to my concerns after several complaints. Staff is not friendly as previous stays I have had at this location. I used to love staying here when I am in town for business.

I picked the property specifically because it advertised an airport shuttle. What they don't tell you is they only run once an hour. It is a small van, and fills quickly in the morning. It also stops at 10:00 pm. I was forced to Uber both directions at $36.00 per ride ($72.00 total). Almost as much as the room.

Booked for the early airport shuttle but upon arrival found the shuttle in the morning was full already. Very frustrating!

Parking is great

Tv in living room not work, no help until the am but we left before then, room was humid, surprised no mold in there

It is good, but can improve

The shuttle was appreciated

Room was clean and comfortable for a quick overnight stay to fill an extended layover from DFW. The shuttle bus was a bit confusing. I called the hotel after picking up my checked bag as instructed and went to the purple station, but the hotel manager in duty kept asking me repeatedly what gate I was at. Problem is, there was no gate marking at the purple station. The most I could give him was my terminal, my arrival gate and the baggage claim carousel number, but none of those seemed to satisfy him. It was very confusing but eventually the shuttle made it to me and took me to the hotel. No tissue in the tissue holder, and the kitchen had empty salt and pepper shakers. But otherwise the stay was fine for what it was, the bed was clean and comfortable and a good value for the money.

Could not find an ice bucket

Not sure how this place received a 4.8 rating…

The room was clean, comfortable and updated. We couldn’t get local channels on the tv and the front desk wasn’t able to help.

Billed as a 3.5 star hotel. Would be more of a 2.5 to 3 star (similar to a Holiday Inn Express, but with kitchenettes.

Fully stacked rooms, clean and quiet

Location was great if you flying Dated room, terrible mattress

So pleasantly surprised! Best airport hotel I have found! Clean, well appointed room, extended parking, pleasant staff, super comfy bed and pillows. Would most definitely stay again!

Great hotel for stay near the airport. Shuttle was ontime going to the airport. Place was clean and comfortable. Would stay again.

They had dove products in the bathroom and they all smelled good!! Towels were clean. Big spacious room with living area and full kitchen. Clean room. THE PRICE WAS VERY REASONABLE FOR A LAST MINUTE STAY!!!! Staff was not at the desk upon arrival. I was not able to get a room key upon check in because the key system was down BUMMER! The staff had to let me in the room so i couldn’t leave my room until checkout unless staff let me in. No ice bucket for ice and when i called to ask i was told “we have an ice machine but don’t provide the bucket” hmmm… how was i supposed to get ice? The air conditioner worked in the living area but not the room area SUPER BUMMER!!!

Great place to stay

Wish that had free breakfast and pool No pool or free breakfast

For me, this place was a hidden gem. You might think that because the rate is quite reasonable, the hotel might be run down, but it was beautifully maintained, immaculately clean, and had a very friendly, professional staff. I would happily go back if I ever have to stay in DFW again. It would have been great if there were some kind of hot breakfast. The complimentary coffee was excellent.

My room was very clean…the shuttle to the airport was on time and the driver was very friendly. Great spot to stay if on a layover or if coming in close for an early morning flight. Not many dining options here though…that would be my only negative

If you need the shuttle to the airport, make sure they make note of it - the first person I spoke to did not do so. Also, there's no restaurant on the property, but there is a market and you can order in.

Value for the money is high

Excellent ambience, quiet and secure

Staff was polite and friendly. Easy check in and checkout

Proximity to DFW. Stayed here while on a layover and their free shuttle service is awesome. Units came with a small kitchen and came with utensils. Nothing.

stayed on the first floor - heard room above all night long walking and talking - couldn't sleep - no staff to help

Clean and good / responsive staff and close to airport

We stayed here on business. This is to go to hotel for me from now on the hotel. Staff was very friendly and accommodating. They had drinks and snacks in the lobby. Very close to the airport with airport ride when you was ready to go to the airport this is the only place I will stay from now on when I go to DFW.

I was asked by a employee why I’m leaving so early that was quick

Lounge chair in room was totally broken and super dirty. Wouldn’t recommend

The main issue I had was with the airport shuttle pickup. When I called the hotel for a pickup, I was already downstairs at the designated courtesy pickup area where hotel shuttles normally pick up passengers. The person at the front desk, who I believe was the manager at the time, told me that I needed to go upstairs by the green signs. I even asked if she was sure, and she insisted that the pickup was upstairs. After waiting about 10–15 minutes, the shuttle driver called me and told me he was downstairs waiting for me. He was extremely friendly and helpful and confirmed that the hotel pickup area was, in fact, downstairs. When I arrived at the hotel, I mentioned the confusion, but the front desk manager was still adamant that the pickup should have been upstairs. I found the situation frustrating, particularly because of her attitude and unwillingness to acknowledge that the information I had been given was incorrect. The other issue was the laundry room. The washers and dryers could definitely use a thorough cleaning. I noticed hair and debris, and the lint traps in the dryers had not been emptied. Other than those two issues, my stay was good.

Extremely clean. Close to airport. Helpful staff. Airport shuttle was unavailable due to a maintenance issue, so they ordered me a Lyft car.

K

Good property.

Great for a airport sleep over, staff was great, shuttle service awesome.

The parking is tight. The entire hotel smelled like weed & cigarettes. Would not recommend.

The fire alarms will go off at 11pm and would not turn off. Did not get any sleep.

Great room, super clean, comfy beds. I would stay here again.

Friendly staff, clean room

Great hotel

They have an airport shuttle which I thought was nice. You will need to call hotel’s front line in order to get a pickup from airport.

Our stay was good. The main issue we had was that you could hear the TV going in the next room all night and people talking. My wife is a light sleeper, so she did not get any sleep. We also noted the hotel is not near any restaurants, so you have to walk several blocks or catch a cab.

The room was immaculate. Room service was delicious. I would stay here again!

They had us in a room with a dog next door. During the day the dog was left on its own (confirmed by hotel staff) and barked consistently and during the night. Impossible to relax or sleep as we were concerned for its welfare and we could hear it really loud. Despite talking with the reception that didn't do anything about it! We forced a move to another room for the second night after midnight.

No review

Very clean, cozy comfy beds

I was glad to get a room. Our flight was delayed a day so we needed accommodation for the night. They sent a Lift and picked us up at the airport and then took us back the next day. Room was very nice. Had a small kitchen. Bed was nice. Even though we were close to the airport it was quiet.

Clean room and good shuttle service

They advertise that they offer free area shuttle, however when I requested a ride to the nearest fast food establishment, which was a eight minute walk from the hotel, I was told that they only offered airport shuttle. So their website needs to be updated. Due to the heat outside I had to pay for an Uber to get some food. The staff was very accommodating and addressed any issues that I had. The last night I was there the AC in my room kept going up and once it reached 75 it was too hot for me in the room so I bought it to the attention of the staff and I was switched to a different room. The room they gave me was much cooler however a couple in the room next to me got into a very heated argument at last it for at least a couple of hours! Raised voices and slamming doors at one in the morning, so my sleep was disturbed. And then in the morning when I went to wait for the requested airport shuttle, I was told that the airport shuttle was out of commission. However, they were kind enough to order a Lyft for me, free of charge. Although the staff was very accommodating, I do not plan to stay at this hotel again.

Great stay, great room and wonderful staff

Very clean, comfortable bedding, exceptional customer service. Reliable shuttle to/from airport.

Front Desk was very helpful

Very clean, quiet

Solid airport hotel. Breakfast is not included but there is great 24 hour coffee and a free shuttle to DFW.

Quiet, clean and friendly staff.

Everything was good, average for price.

Was woken up during the night with someone smoking in the room next to me

We stayed one night, the room was clean and the staff were very friendly.

Everything was going good until I came out 2nd morning and my window was busted out of my truck which caused me to miss my training class.

Room overall appeared clean but the room had an odd stench. The room across was very noisy throughout the night. I booked that room for a red eye flight and the neighbor across the hall was noisy and the smell of weed crept out into the hallway. It felt unsafe as a solo female traveler.

Good spot close to airport. Great for long layover

Hotel is about 5-10 minutes from DFW. Shuttle service is provided for airport pick up and drop offs.

Had a very short stay here due to flight cancellation. Arrived at 10:30 pm and had to leave on a 4 am shuttle to the airport. Flight wasn't until 7 am but 5 and 6 am shuttles were already booked. Room was okay. One side of bed was so closed to wall that getting in and out was impossible . Crawling into bed from opposite side was the only way.

The room was excellent with a full kitchen! Staff are great!

Convenient to airport. Great room, Very friendly staff.

Friendly Staff - Prompt courteous Shuttle from and to the Airport

When we walked in the hotel lobby smell of weed was incredibly strong it made you nauseous. Their key card machine was broken so after waiting for 10-15 min we were finally escorted to our room to be let in. We go to sleep just to be called and woke up on our room phone at 11pm in the night for them to let us know our keys are ready. The next morning we found a dirty thong and dry shampoo can peeking out from under our bed. Will not be going back.

Carpet was dirty and the chair was as well. Staff and driver was very nice

The staff were wonderful , the room was clean and comfortable. The only downside was the hot water was warm at best, couldn’t get it hot enough to use the bath tub

The room was clean and smelled nice. The air conditioning works really well. Everything that I wanted and more. Thanks you!

Amazing

Clean. Friendly staff. Kind of bare bones, maybe not 3 stars. 2.5

I booked this hotel as I was boarding a flight from Belize to my home state of ND and because of delays knew I’d miss the last flight of the day from Dallas. Halfway during the flight we learned the Dallas airport didn’t have room for more planes so they diverted us to New Orleans instead. I called the hotel directly as soon as we landed and they would NOT cancel my reservation. I think in light of all the travel disruptions from Winter Storm Fern, and the fact I booked the hotel only hours beforehand, they should have made an exception to their policy!

Great hotel

Very good hotel. Thick glass on the windows so you aren’t bothered by the light rail and airport noises. My only concern is that the second lock in my room was busted. The primary lock (deadbolt) worked fine. However some customers might be very concerned at this.

Fire alarm went off at 10;30 pm, someone smoking pot on floor!

The sheets were stained. The bed was lumpy.

Everything was perfect like a home away from home

Great room

Checked in at almost midnight. Front desk clerk was helpful and friendly. Also airport shuttle was very convenient.

Good value for the business traveler. Just beware of the ditch between the hotel and the nearby Whataburger, it is just slightly too wide to jump across.

I will start at the first night. Although it was an extended stay and had a kitchen, there were no wine glasses or Corkscrew for us to use. My husband and I ended up ordering one when we ordered groceries as there are no restaurants nearby. After dinner we wanted to play a dice game and it was only one chair in the room. When we ask for the second chair, we were told they didn't have one, but yet the worker the next day offered us a second share for a room as we were staying there for a few days. I could hear the people in the Next Room and it just was not ideal for us.

Impeccable bathroom Nice staff

Friendly professional staff, wi-fi, airport shuttle.

Airport shuttle only goes once an hour at the top of the hour....not real convenient. I ordered an UBER

Nice room, clean, nice hotel, clerk at check very helpful and great personality!

Upon arrival, she was rude about situation. Our room was basic at best, heat / air didn’t function properly and there was an annoying buzzing sound in hall that happened every 10-15 minutes throughout the night. Shuttle service next morning took us to terminal she said was not an option…which was great but confusing! Back to first sentence…Do not stay here!

Advertised airport shuttle. Sent instructions to call the hotel from the baggage claim. We were told the shuttle DOES NOT pick up at C CONCOURSE and bag claim is OUTSIDE the airport sterile area. Had to spend $50 on a taxi. Staff said not their problem. If you are in Dallas overnight, find somewhere else to stay.

I booked this hotel because I had previously stayed here. It’s proximity to the airport is a big advantage during holiday traveling. I stayed in a room with a king size bed. I was slightly disappointed in the overall upkeep of the hotel. It smelled of mildew and marijuana down the hall of the first floor. The bathrooms need to be upgraded. I appreciated the kitchen in our room. The beds were comfy, but some of our pillow caes had stains on them. Not sure if it was makeup or rust. Not sure If stay here again. But if you need a safe hotel to stay in before and after your flight, this is one you could park/shuttle to and from.

Friendly staff.