Best Western Plus Las Colinas Inn & Suites

Nice spacious rooms. Comfortable parking. Decent breakfast.

Stay was great for what we needed. Attended a concert, beds were firm but not horrible (used to sleeping on a softer bed). Great breakfast selection eggs scrambled and hard-boiled, sausages (links & patties) waffles, bread selection, cereal, some fruit, coffee, tea, juice, water, milk. Rooms: minifridge, desk area, small and adequate for our stay.

NOTHING! I found out that their elevator has been broke down for some time when one of their guests came in while I was registering and was very upset to hear that it still wasn't fixed. I am an older woman. I had two heavy luggage bags and had been traveling ALL DAY. No way was I going to stay there! I could have killed myself lugging my bags up the stairs! On top of that, it was run down!

A wonderful place to stay. Very clean, comfortable, and home away from home. Only bad thing I have to say is the elevator wasn't working that weekend.

Terrible experience DO NOT STAY HERE AT ALL!!!!

Room was cleaned

Convenient to where we needed to be for a business trip. No issues. Will stay here again

Nice

I stayed at this property three weeks ago. The elevator wasn’t working back then and it’s still not working when I stayed here at this time. I stayed at this property for more more than 20 nights this past year and the condition of the property is getting worse and worse since they became a Best Western. very disappointed

Staff wasn’t around for checkout

The elevator was out of service.

Muy bueno

Staff were very courteous and helpful🙂

There were cockroaches everywhere. Do not book here if you like cleanliness. Biggest mistake I’ve ever made was thinking this place was going to be a decent stay.

breakfast

The breakfast was ok but the front desk who was working the morning of 7am on 10/24.26 . She was very unprofessional didn’t show not customer valve I ask for towel 7am in the morning and was told that I had to wait until 9am until the housekeeper come I ask ask for body was and never received it . I was given 4 big towels 4face towels and a roll of tissue for me and my kids when I returned back in the room they were gone . I have DND on the door so they invaded my privacy and enter my room without my permission. I will reach out to my attorney and let him handle this . I had nothing in my room when arrived no tissue, no body wash and the one staff was very unprofessional didn’t show no valve to me as a customer. A customer should always feel comfortable when they are spending their money and enjoying the place where to lay my head . The elevator was broken we had to walk up to the 3rd floor I thought that was ridiculous .

Staff wasn't attentive No breakfast Food was overpriced at the hotel

The breakfast was ok but the front desk who was working the morning of 7am on 10/24.26 . She was very unprofessional didn’t show not customer valve I ask for towel 7am in the morning and was told that I had to wait until 9am until the housekeeper come I ask ask for body was and never received it . I was given 4 big towels 4face towels and a roll of tissue for me and my kids when I returned back in the room they were gone . I have DND on the door so they invaded my privacy and enter my room without my permission. I will reach out to my attorney and let him handle this . I had nothing in my room when arrived no tissue, no body wash and the one staff was very unprofessional didn’t show no valve to me as a customer. A customer should always feel comfortable when they are spending their money and enjoying the place where to lay my head . The elevator was broken we had to walk up to the 3rd floor I thought that was ridiculous .

The hotel was pretty clean but I did notice a gnat problem in my room the location is okay needs to be updated the elevator was not working when I was there so the three star is very gracious

The Hotel is not well maintained. The elevator was not working, and the fire alarm went off twice once at 1;00am and again 1;15 am.

Room was clean and staff were very kind

def recommend I loved it here

Location Elevator didn’t work. Was not informed until after check in. Check in clerk not the friendliest. The TV set up is not the best at all.

Location Elevator didn’t work. Was not informed until after check in. Check in clerk not the friendliest. The TV set up is not the best at all.

Breakfast The sheets had a little kind of smell

Breakfast The sheets had a little kind of smell

Horrible experience, the hotel is run down, there was mold in the shower, the ELEVATOR doesn’t work and no plans to fix it. The rug smells so much like mildew that we all woke up with stuffy nose and allergies galore, the key stopped working the first night. The beds made our backs hurt,It was just all horrible and not for families maybe for one night stands.

Very happy

Clean room, friendly and helpful staff. Unfortunately the elevator was out of service and after going up the stairs or room door battery was dead, so had to go back downstairs to get help and switch rooms. It was not anyone's fault, just bad luck. The staff was very friendly and helpful in solving the issue.

You can tell they don't clean the room.

Everything was nice. Perfect location The elevator was out of service

Everything was nice. Perfect location The elevator was out of service

Good. Water is charged 2 dollar per small bottle

First off I have to say the staff were friendly and very helpful. The poor review was mainly due to the lack of cleanliness in the room, Non-Functioning amenities and facilities. Unexpected maintenance issues which made my room inaccessible but was resolved shortly after midnight. Non-Functioning elevators were frequent during the stay .

Good option for a quick trip. Close to Orange line to get to airport

Location The staff was great!

Location The staff was great!

Front desk staff were super friendly and helpful. Our room was clean and we had plenty of towels. Breakfast was satisfactory and parking was easily accessible.

That the tv is no smart and you can’t not even watch Netflix or something else and also the maintenance and cleanest of the hotel

That the tv is no smart and you can’t not even watch Netflix or something else and also the maintenance and cleanest of the hotel

Absolutely everything! Outstanding stay! Nothing

Absolutely everything! Outstanding stay! Nothing

Everything the service the room was awesome I will definitely stay again.

Everything the service the room was awesome I will definitely stay again.

I liked the way I felt Pest control

Good value for money

The receptionist was excellent

Great price and location. Breakfast had a good variety also

Clean and well maintained

Clean room!

Basic, safe, seemingly clean place to stay overnight. Front desk staff just basic also. Couldn’t be bothered to say thank you for staying with us. Detail to cleaning on elevator perimeter floor needed, also on second floor hallway floors. Staff failed to vacuum room when I checked in. Otherwise, just ok.

All we're very good and excellent 360. All round.

Took like 2 hours from our check in time to get our room. Check in was at 3 and we didnt get in our room until 5 pm.

The property and room seemed clean except the large cockroach that I had to squish in our room. The room smelled a little musty but I sprayed febreeze and it was fine. The milk that I used in my cereal was expired. I didn't realize until I took a bite and had to spit out-checked the date and, yep, expired. Didn't bother to complain to the front desk because you get what you pay for I guess and the room was cheapish. It's fine for an overnight stay but I'll upgrade next time

Friendly staff, easy parking, clean room.

Clean room and good staff

Staff was helpful. But the Rooms smelled weird. And the bathtub was dirty. Other than that we had a good stay.

You get what you pay for. The front desk lady was sweet, greeted us with a smile. The elevator and bathrooms felt dated. Bad smell in the hallways. Room ac was perfect, beds were comfy.

The staff was amazing, I was able to check in late in the afternoon and it helped out a ton. Everything was great and I definitely enjoyed my stay.

Nice Stay. Would stay again.

I liked the breakfast and location.

Breakfast was fire, staff was friendly, get these employees a raise!! + lowkey cheap

Facility smelled bad upon arrival, breakfast was not the greatest but staff at check in was helpful and nice. Rooms could use a bit of an upgrade.

My first stay was in Room 111. The room was hot, smelled musty, and did not appear to have been properly cleaned. There were flies/gnats around the bed, and there was toothpaste left in the bathroom sink. It felt like the room had not been inspected before I checked in. The front desk moved me to Room 140, which was a significant improvement. That room was much cleaner, and I appreciated the accommodation. Unfortunately, when I returned for another stay, the room I was assigned was unacceptable. It smelled old and like mildew, the A/C barely worked, the toilet had urine on it, the sink was dirty, and tissue had been left in the bathroom. The conditions were so poor that I requested a refund and left. I also stopped eating the complimentary breakfast after seeing the breakfast attendant handling food with bare hands. The bagels also appeared stale. That experience made me uncomfortable with the food service. I hope management improves housekeeping, room inspections, maintenance, and food handling practices so future guests have a better experience.

Great hotel

Front desk clerk so helpful and friendly

car was broken into, staff told police that cameras weren’t working even though there was a camera faced right at my car. would stay again if i had a better experience because room was good & clean.

Perfect stay

Small and cheap hotel.

My room is clean however it smelled a little smoky so perhaps someone who had smoked us in the room prior to me. The staff is very courteous and helpful. The breakfast was great and the parking I felt safe. I would definitely recommend this hotel. There’s lots of stuff to do nearby. The hotel price was definitely affordable. Looking forward to being here again.

First night, first room smelled like mildew. Room was changed to a cleaner room. Next morning after being gone for hours we come back to hotel room to find a pile of wet poop in our closet and the room now smelled like mildew. Apparently the staff had come in to “clean up”and change towels but no one knew how it got there. Room was changed to a cleaner room with their apologies. Next night while using the microwave we find a sex toy poking out from behind it. When turned into the staff the manager was sure to let me know that he has never had anything like this happen before in 15 years so obviously we were the cause of all these issues. My husband, myself, our 5 year old and our 6 year old apparently pooped on the floor AND brought a sex toy on our vacation and then chose to re pack our entire room and move to another room AFTER we had been out in the sun for hours. WOW. We did recieve 69 dollars in compensation. 🙄Obviously we won’t be returning. Other than the General Manger who was too busy worrying about his reputation rather than the comfort of his guest and the cleanliness of his hotel, the rest of the staff were wonderful, very helpful and very nice.

Loved it!

Clean room. Staff friendly. Breakfast was good.

We did have to switch our room twice because the first room had a dirty shower floor and the second room had a whole family of gnats and some kind of insect living in there… But the third room was very nice clean spacious so they just need to keep up with the consistency of each room. And another note is that all of the rooms and showers were different. It was really weird and they were all on the same floor. Not sure if that’s important to y’all but it’s important to me.

no hottub

Overall nice place to stay

I’ve stayed at this location for work and always felt safe, comfortable and cared for. The front desk concierge ( Hispanic, glasses) is excellent, she always has a smile and great attitude and super helpful. I highly recommend this location for your stay.

The staff was very nice

Staff was very nice. Great overall.

Breakfast buffet was good. Location was close to convention center but you couldn’t walk. You had to take a car or uber

The staff were helpful and efficient. The room was cleaned well and generally satisfactory for a stay. I wouldn't rush to stay here again, but I wouldn't avoid it either.

Hotel viejo con olor en las alfombras. No volvería

The front desk Maddie was the absolute best and so friendly and helpful! I cannot express how impressed I was by the cleanliness of the entire hotel. The breakfast was phenomenal! Just overall excellent service! It was the best experience and we will be back. Thank you all so much!

Water marks on ceiling and walls Cracks all over the floors Ran down air conditioner- Blew well but I was terrified to turn it on at first honestly.. More like a motel that thankfully had no pests. Even though it may look like it.. NO POOL, to anyone who was booking looking forward to a pool there isn’t one, it’s a picture shown on the website but in the description of the hotel it’s not listed in the amenities.. one of the reasons I choose it..FYI Got woken up by a fire alarm at the crack of dawn because they were cooking in the kitchen, that is wayyy too much. Imagine being jilted out of your sleep to everyone evacuating and there just like oh we’re just making breakfast 😩 No staff was there directing or saying everything’s okay, no staff was informative or going out of there way as customer service should be especially in hospitality. It’s not bad if you need to stay somewhere on a budget but not for long if you’re looking for a beautiful place with nice friendly staff. You may want to skip this one

The breaking point was my last room, where the toilet was clogged. There was no maintenance on site to fix it, so I had to go buy a plunger myself and deal with it on my own, not something you expect when paying for a hotel stay. One night around 4:30 AM, the fire alarm went off by mistake, and every guest had to stand outside on the street in their pajamas for 30 minutes while staff figured out the issue. On top of that, I left a small bag behind containing a silver ring. When the bag was returned to me, the ring was missing. I can’t say for certain what happened, but it’s hard not to feel like items go missing from guests’ belongings here. Many of the rooms also don’t come with a microwave, which is a basic amenity I’d expect for any stay longer than a night or two. Between the constant room issues, lack of on-site maintenance, safety mishaps, and a missing personal item, I can’t recommend this hotel.

Since I’m a night shifter at a nearby hospital I requested a late check out and the staff was very accommodating, the location was great, staff professional and courteous and the most important part was that I felt SAFE at this facility.

The AC in the room making lots if noise that made night sleep so diturbed

The bed sheets were not clean and door was not locking properly the bathroom door and also the room door

No

The hotel is an old hotel remodeled. Small elevators and there was a little stitch. Overall good for one night or last minute result.”

El personal y el servicio fue excelente. Mi única nota negativa fue que las locetas del baño de mi habitación estaban rotas y/o despredidas, lo cual, ocasionó que necesitara tener mas precuación al utilizarlo (para no cortarme en el pie).

The bathroom shower had hair from previous guests. The floor of the shower was very cracked and rust on the shower. The continental breakfast had gnats flying around the tables.

It was near work that I must travel to on my own dime from 3+ hours away weekly… they were stacking $300 holds on top of the pre-paid stays, and at one point there were $900 in “holds” total , which was ridiculous. Other hotels in the area hold $50, of no more than $100 for incidentals. It took forever (more than 7-10 days) for the holds to release. I’m staying elsewhere.

Nice place! Would stay again!

El cuarto estaba bastante limpio pero muy descuidado. Para viajar uno solo, es un poco wear. El piso del baño muy quebrado, y pues el señor de la recepción muy poco atento a explicar donde estaba el gym, por atender otros clientes. El gym estaba descuidado, sin toalla.

Excellent, Clean room and parking, management 5 stars

Nice place to stay overnight .

The location was perfect for us. Parking was adequate and staff was friendly & attentive.

.

Clean room

Karina the manager, rodolfo and Jessica were Amazing thank you so much for keeping people like them

Karina the manager is excellent person she treated me like I was at home, Rodolfo as well, and Jessica from the cleaning staff was so nice and friendly. The hotel should keep people like them forever

Staff was friendly and it was easy to check in and out. Parking was fine. Rooms were clean but dated. Tub was a little weird and dated, plus it would not drain. Fine for a quick overnight stay but wouldn't be my go to. Nice price and good location.

The property was just okay.

Clean, comfortable room. Air conditioner working well. Great breakfast. Highly recommend.

staff super friendly. need red doritos tho😂 my wife had the blue ones and i wanted red. ended up getting cape cod salt and vinegar chips instead. they were good.

hotel is clean but dated.

Additionally, they held another $250.00 on my credit card + $25.00 for over a week. This is aweful. When confronted about the fraudulent charge, the staff was not helpful at all and deflected to management who were never available. It is my worst experience in hotels.

The room was a handicap room that they put us in, so there wasn't any counter space in the bathroom, which was a problem, but we made it work. The TV didn't work, so they put us in a different room, but once we got in the room, I kid you not, there were no light bulbs in the lamps, so we went back to the original room, and they had maintenance fix the TV the next morning. I went down to the front desk the next morning and asked for extra towels and was told abruptly NO. We are full tonight, so we don't have any extra to spare. I told her that we didn't have any maid service that day, and she said that we must've had a privacy sign on the door, which I told her we didn't, and she still continued to say that was the only reason we wouldn't have had service. I went upstairs and saw one of the housekeepers, and asked her for towels, and she gave them to us. It's not a bad hotel, especially for the price; they just need to be trained on how to talk with their guests, because some guests might not be as courteous as I was.

Room was clean staff was nice. Breakfast was great. Only problem is the fire alarm went off twice one morning and scared us awake. No fire just a malfunction.

Staff was nice

The cleanliness of the hotel room. The breakfast and coffee in the morning was great.

Room and bathroom were clean and relatively updated if worn around the edges, would have rated higher except for the giant dying cockroach I found on the carpet. I'm fully in favor of pump soap/shampoo in hotel showers, but these were empty and I ended up washing with conditioner. They ran out of breakfast on one of the days so there was a lull with people waiting, but it was decent food and selection for a budget hotel. I'd probably stay there again, just always manage expectations.

Very clean very quiet

Public information system seems dormant. Wifi terribly. Breakfast limited menu. No micro in room. Only one elevator. Police response to removal of a vagrant took too long.No brochure in lobby to show places of interest in area.No transport from airport to hotel.

We had a very brief stay, but the room was clean and the breakfast was good.

No room available when I went, had to go somewhere else

The breakfast was good and some nice surprises on the menu. Biscuits with sausage gravy and sausage Patties. Huge tasty waffles and fresh fruit. A yogurt bar with chopped fruit. Muffins bagels and all the fixings. Milks and juices (bottled) were great. The beds and pillows were very comfy and clean so we slept well. Only set back was the shower was not as clean as I would’ve liked. Hairs all over the walls as if it was mopped. The bottom of the tub was slimy and slippery. We have stayed here before and never noticed this. I would never pick a hotel with a nasty shower so that leads me to believe it was clean on our first visit. I will definitely give this location another try.

Dirty. Ugly smell. Breakfast options very extremely limited. Cleaning lady rude. Night shift dude with attitude . Pics on here are nothing really to what it really is when you get there from my experience. I wouldn’t go back. & I do NOT recommend. Needs better maintenance, better customer service, needs to be remodeled. Do better.

Should have airport shuttle