Best Western Plus DFW Airport Suites

Amazing!!!

The bed comfortable It was only a one night stay

Rooms looked a bit tired/worn. Bed was great. Note to self: The airplane noise into the night and in the morning was pretty loud… I chose this motel to be by the airport for my morning flight, but I still had to pay for an uber to get next door for my flight. Next time choose something away from the end of the runway…

Exceptional

Located Didn’t have hot water

A good local clean stay, bed wa a decent

Pleasant

Location Uncomfortable beds, room smelling of mold, dust everywhere, mold in the bathroom, shower not working, dirty bathtub

Staff was very friendly. The breakfast was very good. Room was large and had plenty of room to allow me to spread out to work.

Breakfast had run out 30 mins before it was supposed too

The staff were great plus breakfast was good Rooms were dark coffee machines was not working

room was great! staff was extremely helpful, would stay at this location again

The size of the room. 1. The lady sitting at the reception at around noon on Saturday was extremely rude and ill-mannered. She needs to be educated in customer service. 2. There was only one piece of regular tea at the breakfast area at 8 AM on Sunday morning. When we asked for tea bags, we were told that there was none. The same happened when we asked for tea bags from the front desk at a later time. 3. The toilet in the room was not the best. The door rubbed against the commode while opening and closing. The toilet tissue holder is located oddly in the back corner.

The size of the room. 1. The lady sitting at the reception at around noon on Saturday was extremely rude and ill-mannered. She needs to be educated in customer service. 2. There was only one piece of regular tea at the breakfast area at 8 AM on Sunday morning. When we asked for tea bags, we were told that there was none. The same happened when we asked for tea bags from the front desk at a later time. 3. The toilet in the room was not the best. The door rubbed against the commode while opening and closing. The toilet tissue holder is located oddly in the back corner.

H

Clean rooms, good breakfast.

Staff was terrible and rude, did not tell me about breakfast nothing she was rude

😊

This hotel needs a major update.

Ok

Very good

Staff was helpful, room was clean, but did show some wear and tear. Only thing that was disappointing was that they didn’t offer an airport shuttle, even though the listing said they did. The cab to and from the airport is rather expensive for the 2.5 miles that it is away from the airport (around $40 to $45) depending on the driver.

Superb

Facility and breakfast included No shuttle service

Facility and breakfast included No shuttle service

Facilities are old and all towels are old.

Clean room, breakfast good comfortable room.

Rooms were clean, staff was nice, and location was great.

Good

Our stay was nice. The staff were very polite and helpful. They allowed us to stay an hour past our check out! Our room was ready when we arrived. Two things to consider if you are a light sleeper; the noise of planes flying by and the light that enters through the window shades. The breakfast buffet could use some improvement. Everything was good for the exception of the over cooked ham. We did love the coffee machine selection.

Phone cord cut and left on table? I tried to call rint desk, but couldn't. I used my cell.

Staff, snack bar, easy check in, close to airport Phone cord cut and left on table? I tried to call rint desk, but couldn't. I used my cell.

Outstanding service once I walked in the door. Very helpful checking in help me with paperwork copies, excellent recommendation for supper and breakfast was pretty good for Hotel breakfast for sure. Highly recommended.

Room very clean and staff was excellent

The room was very nice. The staff was very friendly. Coffee sucked.

The breakfast was lacking. No sausage or bacon just some cut up keibasa that was overly salty. And I've had better biscuits and gravy at a gas station

The breakfast was lacking. No sausage or bacon just some cut up keibasa that was overly salty. And I've had better biscuits and gravy at a gas station

Staff was good Facility needs update rooms have mildew

Staff was good Facility needs update rooms have mildew

I love the convenience and the friendliness of this location. The staff is awesome. Breakfast was great as always too.

Hotel is old and needs a good cleaning. Seems like there is a grime on everything. The pictures posted can’t be this hotel.

Very old outdated the don’t look anything like room

Buena comida

The room was clean and spacious. One of the lobby staff gave us directions to a great taco restaurant. Julio’s tacos. Great food.

Pool clean water Breakfast was good

The 3rd floor hall carpet was not stretched had ripples in to trip on

Room stayed dark and cold!

The hotel urgently needs a general renovation

Room was clean and cozy. Noise from the Airport during the night was not as noisy as expected.

Clean, quiet, safe.

Great breakfast! Clean room, great customer service! Air conditioning great!

just nice people

We’ll definitely be staying here again when I’m back in the area. James

Mattress uncomfortable

Y

Breakfast wasn’t good

Very close to the airport but was really quiet inside the hotel. This was the quietest hotel I have ever stayed in which I really appreciated. The breakfast was decent; the scrambled eggs tasted like water like most hotels.

Front desk service above and beyond and with a huge genuine smile. Thanks, Emily!

Shower was not well kept and little square pillows bad. Everything else was fine.

Comfortable and clean

No complaints! Nice, clean room. Decent coffee available in the breakfast area. I guess my only “complaint” would be that the Keurig in our room was very dusty (both inside and out.) it just obviously hadn’t been used in a while and could have used a good cleaning. But coffee was available downstairs even at 0430 when I got up, so I didn’t worry about it. An airport shuttle would also be really nice. I looked at several hotels and thought I was booking one with a shuttle, but I didn’t. My fault, but it would be nice.

Very peaceful and positive

Perfect for the price staying one night, close to The Spot for airport parking and an overnight stay. Good AC and comfy bed. Did not eat the breakfast. Price beats all other hotels near by.

Very nice place to stay.

A

I booked thru Expedia where the listing says that there is an airport shuttle- there isn’t. The hotel told me that when I called from the airport a few moments after booking. I asked for a cancellation, which the manager at the hotel said was fine. Expedia lied to me and said that they had contacted the property and were told no refund. When I called the property again, I was told “I’m the only one here and no one called. I’ll contact them and get you refunded,” Never went any further. I got to pay for a hotel night that I couldn’t use. Please get your act together Expedia. Stop lying to loyal customers!! Please refund my account!!!

It was a well kept Inn.

Other than a open condom wrapper by the bed on the floor it was clean and tidy. Front desk was friendly and helpful.

Room clean and spacious, AC cool and breakfast was good.

All around best place

Need to upgrade the shampoo products

AAA

Very clean and quiet room. Staff was very friendly and helpful! Great location. Close to trolley to get downtown. I’d stay here again!!

It was good.

This place is nice for a quick stay, ac said 61° but still was hot. The breakfast doesnt have alot to it, the best part of that was the coffee. Bed hurt my back from being so stiff and hard.

Everything was great, this is our 2nd stay.

Had to move rooms because first room smelled like musty & moldy. You can tell bathroom had been flooded at some point because the bottom of the door was all warped & tile chipping. Second room had bad smell too. Those windows have 0 sound proofing. Listened to loud freeway all night and got 0 sleep. Front desk was helpful when we asked to move.

It was quite.

Great location for the airport, good breakfast and great service .

Buen espacio en la habitación, limpio, y personal amable.

Room was nice and cool when we arrived.

Clean rooms

The room was very clean , staff very helpful and air conditioning was working great and quite

Best place to stay in dfw.

The room was very clean, the beds were comfortable, the staff were very nice and courteous. The only thing was the pool hadn't been cleaned and it still had a water hose in it. So I took the pool skimmer I think is what it's called and removed the debris so my grandbabies could swing. It was about an hr after the pool opened. So I'm not sure why it wasn't clean and ready to go. Other than that our stay was very nice. The staff was super helpful.

Ok

Very nice place i would recommend anyone to stay

Would definitely stay here again!

Great experience, was surprised how nice the room was

Room clean , hotel clean , good facilities, good breakfast . No airport shuttle though . About $10 in an uber . Most places restaurants, down town , sopping mall all about 20-25 minutes away in a car . Stephanie on reception was very good and helpful. Thank you .

A+ Stay and so close to airport for early departure

I booked a room by mistake and I was not given a refund, I think the at the hotel can be more flexible to give the customers a good taste of what the hotel stands for.

Nice clean room

clean room and friendly staff.

On the first room air conditioner went out and we were changed to another room immediately great customer service

A little noisy till about 11:00 PM, but otherwise a great stay

Everything was wonderful!!

The front desk staff was rude. His English was difficult to understand, which made communication frustrating. The property looks like a depressing cheap motel, and I can't understand why it's so expensive. The pricing seems completely arbitrary, and the front desk staff handled pricing in an unprofessional and inconsistent manner. It felt like they were making up prices on the spot rather than following a clear policy. I wouldn't recommend this place to anyone.

Relación precio - calidad muy buena, el staf excelente, limpieza muy bien , muy cerca del aeropuerto.

Air conditioning.

Great stay, I’ll will definitely book again!

Clean room, friendly staff and great food.

The older Hispanic gentleman at the desk was patient, respectful, and classy. He definitely worked to make things right. Pest control should be made a greater priority.

We checked in at midnight due to attending a concert in ft Worth. The front desk person was devoid of personality and indifferent towards us. Very transactional and when we got to our room, the bed was unmade and obviously gad not been cleaned so we had to go back downstairs and get a new room and he was down there helping some other lady who had a service animal and he was giving her a hard time. We finally got to our room and everything was OK after that. Decent size room

Emily was very welcoming when we first came. Had some leaking in our room and was moved to another room with no problem. Only thing I hated was that the washer and dryers were out of order. But other than that it was a pretty cool stay.

Good place to stay close to the airport!

Quiet and comfortable beds

The staff was very helpful and polite and the rooms were clean and the beds very comfortable and the price was incredible.

I had informed the night person that I would be extending and not to be moved to a different room however the morning person gave me a hard time and even made me lay extra for a room I dint want from the beginning the previous night and then housekeeping came to my room stating I needs to leave even though I had extended , requested to speak to the gm but was denied . Overall just awful treatment but had no choice to stay as hotel is nearby airport

The property was clean. But despite our AC running all night the room didn’t get any cooler. The bed was the hardest bed I’ve ever tried to sleep on. Will not stay here again and would not recommend

I ask the front desk for an extra pillow and blanket and was told they didn’t have any.

Good service and location

Great hotel and location, situated close to the airport. Receptionist was very helpful and professional. Room spacious, comfortable bed. Everything you need for a good nights sleep before an early flight

We will stay here again, we were passing through and needed to pick up from DFW airport early morning and we decided get a hotel instead of getting up extra early to travel to DFW airport. I loved the Cleaniness and no bleach spell, Thank The Lord Jesus!

Room was clean. Breakfast was ok. Not the best. Staff was friendly!

It was a better than expected stay.

This hotel looks more outdated than shown in photos. I booked a suite for 1 night with a king size bed. The room was clean but there was a smell that was lingering in the air and didn't go away. It smelled musty/moldy. The TV controller's buttons were hard to press and slow to respond. The staff was nice but I won't be staying here again.

Very nice clean King room my go to due to availability, affordability, and pleasant staff when I’m in the area.

Friendly staff. Smells in hallway were bad. The ac was leaking in our room - carpet was wet- was an ok stay- wouldn’t stay again