Atrium Hotel and Suites DFW Airport South

The rooms were above and beyond what we expected, and the breakfast was great with lots of variety. This was our second time staying here, and overall, it is a wonderful place to stay. My only complaint is regarding the lady who works in the breakfast area. Unfortunately, we experienced the same rude behavior both times we stayed. On this visit, she even started wiping down our table while we were still eating, which made us feel uncomfortable and rushed. Aside from that experience, everything else was great. We really enjoy staying here and hope to return. I just hope the staff's customer service in the breakfast area improves. My only complaint is regarding the lady who works in the breakfast area. Unfortunately, we experienced the same rude behavior both times we stayed. On this visit, she even started wiping down our table while we were still eating, which made us feel uncomfortable and rushed. Aside from that experience, everything else was great. We really enjoy staying here and hope to return. I just hope the staff's customer service in the breakfast area improves.

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Great location just a few minutes in the free shuttle to the airport. Clean room with comfy beds. Bar restaurant downstairs if you arrive late and need a bite or a drink. Shuttle runs every 30 min. We took it at 5am. It was full so get downstairs 10 min early. Did not take it on return from airport so can’t comment on that. Staff could be friendlier. No one from check-in desk to the bartender seemed like they wanted to be there which was surprising as that’s not the normal experience we have in places when we travel through Texas.

Rooms were clean, bed was comfortable Our room key stopped working every time we left the room., staff were so horrible, pool was freezing, breakfast was $16 per person…..and on and on

Cannot think of a thing !

Lack of proper pedestrian path to closest Gas Station and Whataburger.

I booked a double King room with a kitchenette and was given a double queen. I even mentioned that I booked a double King online, and nothing was done to make sure I had the correct room, or offer a reimbursement for the difference. They did offer free breakfast (which I think was already included), but we had to leave early to morning after our stay. Our key card randomly stopped working, but they were able to get it fixed pretty quickly. The rooms were mostly clean, but pretty outdated. The parking situation was less than ideal. It was almost impossible to find a spot to temporarily park before getting a code for the back lot. Overall, it was fine for just needing a place to sleep for the night.

Breakfast was good. Mix of eggs, pancakes, sausage, bacon, gravy & biscuits I liked everything

Great shuttle service and amazing hot breakfast after a good sleep in a very comfy bed!

Very nice property and good breakfast. Liked that there was a 24 hour shuttle service to the airport.

Outdated, AC not working downstairs. Staff doesn’t care.

Clean rooms Older hotel

The water pressure was excellent with plenty of hot water. I loved blackout shades. The hallways were quiet, but what made this restaurant hotel stand out was the amazing breakfast

Older, out dated, rooms just ok, smell of pine sol, slow elevators, just has a cheap feel and appearance for a higher price than it's worth

The property generally has a nice staff, good food and drinks, and comfortable beds. The long term airport parking and shuttle make it very convenient. This particular time there was a loud party late at night close to our room, which made it very difficult to sleep for an early morning flight. This is not usually the case.

Quiet clean affordable spot

Breakfast

Breakfast

I

Amazing as always

Convenient Broken shower and no shower gel

Will never book here again.

Solid 3 star hotel Receptionists could have been nicer, hated there job.

Games for entertainment inside the hotel The pool water was very cold; I would have liked to stay in the water longer.

Games for entertainment inside the hotel The pool water was very cold; I would have liked to stay in the water longer.

I didn't realize that there wouldn't be any windows to the outside, I prefer letting the sun in in the morning. Also, checkout is at 12 but housekeeping came knocking at 9am.

The reception staff were not very friendly

So clean and staff was friendly. They were always out cleaning and it smelled nice, smelled clean, not like bleach.

So clean and staff was friendly. They were always out cleaning and it smelled nice, smelled clean, not like bleach.

My room was beautiful. The property was well taken care of both restaurants on site were good I Highly Recommend this Hotel

My stay was great and I would book again

Great !

A terrible loss, one of my friends car was stolen from the property and the hotel management wee not too bothered about the incident

I loved the closeness to the airport and free shuttle. a couple of private events hampered the stay. Rooms were not cleaned or refreshed daily.

I the king room with the seperate sitting area was nice.

Very nice and nice breakfast. Quiet environment. Family friendly

Balcony isn’t to outside it’s an inside balcony which is misleading. Pictures look better than what you actually get.

I would not recommend the hotel for anyone who was traveling or stranded or coming to town for anything. The front desk staff was so rude. I had to get my card reprogrammed almost after every time I tried to use it and then they acted like I was a problem whenever I asked for help. The pool was open off and on even during an operational hours in the breakfast that was included with my day was absolutely awful. The breakfast potatoes were cold at Bear Cove. The eggs were watery. There was just not a lot about the stay that I can take good things about.

Have stayed here a few times each experience gets better and better

Clean room, hot water, breakfast

This looked like a great place to stay. I was unfortunately mistaken. It was less than par. Rude people at check-in don’t try calling to ask a question prior to check in they will just hang up on you. When you do reach them, they will say they were busy. That’s some good customer service. The “Free shuttle” was so busy they had to pull out the big shuttle that took them 20 mins. So I had to pay for a Lyft for $52. The reason I stayed here was the free shuttle. Was there 15 mins prior to departure, they still were going to make me late. I recommend staying somewhere else.

It is an older hotel, but there have been obvious updates made, and looks as though more are coming as far as carpets and paint etc. It smelled really nice, never saw anything other than cleanliness. There were spots here and there where paint could be touched up or something minor like that, but overall there was nothing to make is feel as though it was run down or too old. The staff we encountered was always courteous and helpful. Breakfast was really good, and the coffee was strong and tasty. Our rooms were clean and comfortable. One sink struggled with draining but it was just a bit slow. The pool area was lovely but the kids found it way too cold to swim in so that was disappointing. We all agreed we would stay here again.

Every time we fly out of DFW we stay at the Atrium. It’s kind of become a tradition. They have a great little pool and restaurant. We always park there and their shuttle takes us to the airport and picks us up.

Was a good experience definitely recommend 👌

I enjoyed the king size bed and they were comfortable. It also included a breakfast buffet.

Make sure you get a rental car cause everything is about a 30 min walk away other than that have fun

The staff was great and very helpful. My room had a weird smell and they moved me with no issues. Breakfast was great. Very clean rooms and hotel as whole. They had construction going on on one side of the building and you wouldn’t know if you hadn’t seen the trucks.

Bed was super uncomfortable in the king suite. Stains on the couches.

Terrible communication. I was told I needed to reserve a day prior to my check in to be able to check in at 5 AM the next morning, which I did. When I arrived to the property I was told they sold out the night before and my room was given away and since I didn’t show up before midnight It was considered a no show despite the communication. I was also told I wouldn’t be reimbursed my money and that I would have to wait for rooms to be available before being able to be checked in. The lady at the front desk was very rude, not friendly or accommodating considering we had been driving all night.

​Safety Concerns: I arrived first before my husband joined me around midnight, and as a woman traveling solo initially, I did not feel safe. There was a homeless person standing right in front of the gate, making entering and exiting uncomfortable and concerning. ​Room Quality & Basic Hygiene: The linens on the bed were stained. Furthermore, there was no soap in the room upon arrival, and I had to call front desk services twice just to get basic toiletries. ​Unreasonable Service: We paid for breakfast, but because my husband was sleeping, I asked for a to-go box or option to bring his portion back to our room. The staff flatly refused. Mind you, this was a meal we fully paid for, yet they refused to let us take the food we purchased. ​Dirty linens, safety hazards, and inflexible staff make it impossible to recommend this place. Save your money and stay somewhere else.

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We stayed here for one night prior to flying out of DFW. The rooms are nice, the gentleman running the breakfast buffet and the lady driving the shuttle were top notch. There is a gate that you park behind which was nice. Honestly, the only reason 4 stars and not 5 is the guy thay checked us in either knew nothing or was just generally unhelpful. When we would ask questions, like where do we park, he pointed and said over there. Well, over there was behind a gate that we needed a code to get behind which he did not tell us. He also did not tell us about breakfast or that we had breakfast vouchers. I had to call down to the desk and ask someone else.

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Convenient location and cheap DFW parking. The front desk is always understaffed though.

Check-in and check our staff seem to be overworked. Not friendly at all.

Everything was amazing breakfast the room everything I just wish the pool was warmer

TVs didn’t work they didn’t do anything about it so I was sitting in silence all night

It’s a dated hotel but room was comfortable

Everything was great except the a/c did not cool the room down below 70 degrees, even at night, so it was warm while trying to sleep. Little bitty sugar ants kept showing up in the bathroom.

My room was just above the check in desk and around 4:30 I assume they were getting the restaurant ready for breakfast and all I heard was the clanging of dishes and loud banter between the employees. Those rooms are so close to the reception area the employees should have some consideration for the guests, because not everyone is up that early in the morning.

The place was clean and breakfast was amazing

Enjoyed stay. Will visit again

Perfect spot, the room was spacious, the hallway on the 4th floor was a little smelly but over all I loved the stay

Was only there for a couple hours but the rooms are spacious, hotel bar food was great and it’s super close to DFW.

Indoor pool freezing cold.

Nice room, comfortable bed, nice bar. We weren’t there very long but it was a nice stay.

My family enjoyed our stay. I will definitely come back and recommend. thank you.

Nice

The room was nice & clean! However, the elevator door tried to close on me, and my husband literally had to pry it open. It would not open, and he was literally holding it open with his arms to keep it from closing. Also, when we returned to the airport, the first shuttle driver was rude and tried to squeeze my family of four into two seats in the van, and there was no room for our luggage.. I had to call and get a new shuttle for us.

Very elegant and attractive for the price.

Breakfast was excellent, everything was fresh, the staff was very willingness to accommodate any of your needs

Great place to stay, very clean

It was broken items in the room as well as baby roaches. The pool needed to be shocked and looked very murky.

We had a great experience. All of the staff was very nice and everything was clean and well maintained. The dinner/bar was very good and the server was excellent, wish I could remember her name. The breakfast was also great! We would definitely stay here again.

We had a flight cancelled and had to find a hotel for the night. This is very close to the airport and has shuttle service. It is a very nice hotel

Rooms were spacious nice and clean friendly staff car rental on site and shuttle service

We always like having the bar on site and the ladies that work there are so nice

I enjoyed my stay but the building is definitely outdated and more areas need an upgrade. I would also suggest that the toilets be raised or updated to higher toilets as grown ppl are not children and need higher toilets to sit on for ore comfort. Also make sure the staff are not laying on the beds as one of the beds in the trim sleds of someone’s perfume/cologne and it was right after we got into the room after check in at 3pm

Nice fresh clean room. Comfortable beds. Friendly staff.

Great place to stay. Clean and comfortable. Awesome airport shuttle. Bar and restaurant is great.

Good location to stay. Everyone was nice

Great place to stay near the airport i will definitely stay here again

Shuttle service was efficient

Their food are healthy and delicious

The rooms are sufficient but are starting to show some wear and needed repairs. This room had the plaster coming off the wall and the AC took all night to cool the room from 75 to 70. Our previous stay there the room carpet flooded from a leaking pipe in their auxillary room next door.

N/a…. Bar was great! Over the top! Will recommend

Nice place to be

Hotel is a little older, but still in good condition. It kind of reminds me of an older embassy suites with the elevator in the middle and inward facing balconies on both sides. Rooms are clean and beds are average as far as comfort goes. Its a little difficult getting in and out because the road you turn into it on is one-way. Looks to be a pretty safe area, there's a gate you have to put a code in to open and enter parking area's after dark. The gym has enough equipment to get a good workout in and the indoor pool is nice but not heated. They serve a pretty good variety for breakfast but i can't remember if it was free or not. The internet is free and works good, and unlike alot of hotels you can connect a gaming system to the internet to stream tv(Netflix, Hulu, ect.). The TV's are good size too, I'd say if i had to guess they are between 40-50 inches. Overall it's a pretty good hotel, in my opinion its a little over priced( I think it was about $140 per night), it should be about $100 per night in my opinion based on stays elsewhere. But week days may be cheaper, i stayed on a Friday and Saturday night. I would definitely stay here again.

Just a airline staff hotel; the only benefit is the shuttle

Price was $10 higher than quoted on Expedia and the front desk gave someone else my room in middle on night and I got a “visitor” at 1:30am

The room is very large and newly refurbished.

It only cost $108, so I got what I paid for.

Ive booked the Atrium many times whenever i have a flight and need to have a safe place for my car while im away. They offer gated parking at a reasonable rate. Great shuttle services and clean hotel with bar and food.

The room was really nice

We booked here as a layover before an early morning flight. Checking in took forever as they were disorganized. The shuttle service is sketchy bc it is first come first serve every half hour. It served its purpose and was budget friendly but wouldn’t recommend for anything other than a layover

Comfortable

Everything was great

clean room, staff, amenities

The staff at this hotel were exceptionally kind and helpful. The hotel was clean and pleasant. I will definitely book this hotel in the future.

Took them an hour to pick me from the airport Key card would malfunction every day. No liner in the bath tub, the water kept leaking onto the floor. No dryer in the bathroom,

Room clean, everything was great

Front desk Daniella great customer service definitely knowledgeable on events & hotel

Great room condition

The airport shuttle was good. The room was clean. Dinner was good, bartender/waitress very nice.

I freaking love this hotel!!

The room was very nice!

Staff.

Guests standing at the back door smoking weed, place was very sketchy. Now we are fighting them to get our $100 deposit back after leaving the room in better shape than we found it. They keep giving us the run around. We wont be back or recommend to anyone we know

Rooms are big and spacious, rooms are cleaned well and provided enough towels for our stay. My only concern was the surroundings around the hotel, seemed kinda sketchy.

I love them

I absolutely love staying at the Atrium! I've spent 5 out of the past 7 weeks there on a work detail. The indoor pool, and pizza bar and restaurant are pretty badass!

It’s a dump. The room stunk. The door barely closed properly. The shuttle never showed up at the airport after an hour wait. I had to take an Uber. The only bright spot was Brinda at the bar restaurant with her great service.

Located close to a number of amenities.

Staff was great at the bar.

good, very

We didn’t swim so I can’t speak to that, and it’s indoors but the atrium is pretty chilly. Staff is absolutely fantastic, especially Victor at the breakfast buffet! He was very attentive and friendly, and was just all around a wonderful person! Breakfast cost is a little steep ($16 without voucher), but the convenience is nice and the food was decent. We didn’t eat at the pizza bar or the dinner cafe, but I’m told those are good too. We did take advantage of playing billiards, shuffleboard, and cornhole though! One bone of contention: they advertise car rentals onsite, but they don’t tell you it’s for AA/Envoy staff only, so that was a bummer. Parking is gated but there are ample spots. Location isn’t terrible but it is in a one way frontage road, so if you miss the exit on 183, it’s a long loop back and with all the construction, it’s easy to miss. But, nice and close to the airport with a shuttle that runs every 30 mins. Our shuttle driver was absolutely excellent!

Great facility all around, no complaints!

The hotel was in a great location and convenient. Overall the staff was very rude. pizza was good, bar area was nice Hotel need major upgrades our air conditioner was broke. Room struggled to cool off. Pool was nice. No soap in restrooms. They dont change out the comforters. We stayed two days not once did they change comforters in the other rooms while cleaning.

Reservation was cancelled and no email notification so, would not recommend here.

Great hotel with great suites.