Holiday Inn Express & Suites Austin NE - Hutto by IHG

Superb

Very good

Clean room and great staff

Breakfast The entire facility looks so old and beat up

Exceptional

Everything was great except for the person who is the night audit person . He was very unprofessional and rude .

Breakfast was great and the rooms were were nice

The staff was really great everywhere we turned. There was old food droppings on the floor. It looked like it was missed when the room was cleaned.

The staff were all friendly and helpful. The room was clean and the bed was comfortable. We appreciated the large size toiletries. We enjoyed the indoor pool and hot tub with plenty of towels available to use. The breakfast bar had a wide variety of food.

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I liked that it was not too far from restaurants and convenience stores. The lobby was very clean and contemporary. The breakfast and the staff were absolutely amazing. Personally, I would have preferred an outdoor swimming pool and hot tub.

I liked that it was not too far from restaurants and convenience stores. The lobby was very clean and contemporary. The breakfast and the staff were absolutely amazing. Personally, I would have preferred an outdoor swimming pool and hot tub.

Superb

Exceptional

Breakfast for sure ! My bed wasn't too comfy but its okk. I'd definitely book again !!!!

My bed wasn't too comfy ? but its okk. I'd definitely book again !!!!

Great front desk staff!

Easy access, good parking and cleanliness of property. NA

Easy access, good parking and cleanliness of property. NA

Breakfast was good people were nice. Eating area appears clean. Our room door didn't close or lock had to wait for them to call someone to fix it. Used a door to the pool and it fell off its hinges. Told the staff and they said they will get it later. One of our pillows smelled like BO.

I loved the inside swimming pool and the breakfast was very plentiful and pleasing and good

Limited parking. Had to wait for my room Housekeeping was behind!!! Had to pay another $25.00 for check in fee. Won’t use Expedia again. Will go straight to the hotel website. Not happy with the extra money to spend.

hot tube needs to be replaced.

Very good

The room was very comfortable and clean. The American-style breakfast was good and varied. The staff was excellent.

I liked the room, all the amenities refrigerator and microwave.Breakfast options. Friendly staff . I liked that room service checked to see if we needed anything even though I only stayed one night the bed was comfortable. The carpet needed to be cleaned.

I liked the room, all the amenities refrigerator and microwave.Breakfast options. Friendly staff . I liked that room service checked to see if we needed anything even though I only stayed one night the bed was comfortable. The carpet needed to be cleaned.

Clean room helpful staff.

Exceptional

Had a great and comfortable stay with family. Clean rooms, attentive staff, good breakfast, and plenty of parking.

Breakfast was very good

Ver

We arrived around 12 and our room wasn't ready which was fine since we didn't do the early check-in. We were just trying to leave our luggage in our room so things wouldn't melt in the car. When we made it back around 10:45 pm there was a baseball team running around the lobby. When I checked in I asked the lady there what floor the washer and dryer where on. She let me know they were on the 2nd floor. When I went down there 30 minutes later there was a sign on the door stating the washer and dryer were out of order. That would have been helpful to know 30 minutes ago when I asked about them. The beds squeaked/made a noise every time we moved and the baseball team was running up and down the hallways at 11:15pm. The lady at the front desk told me when I was checking in that the baseball team was very rowdy so I know she knew that they were causing issues. Then breakfast didn't start until 7 on Sunday and we had to be at the fields by 7 so we didn't get to get anything other than the rotten apple and orange juice. My husband took a drink and little threw up right there when he tried the orange juice. I had the apple juice and spit it out as soon as I tasted it. We usually stay at Holiday Inn Express & Suites when we travel but this was by far one of the worse experiences we have had at one and we travel A LOT for club soccer!

Yes

Exceptional

Hot tub out of order. Had been for 3 months prior to our stay.

Parking was full every night, pool and hot tub were out of service. Property was easy to access, and clean.

Amenities and staff were perfect

The staff was fabulous but everything seemed to be “out of service”. Elevator was out of service so we had to carry our luggage up 3 flights of stairs, hot tub was out of service the whole week, and the outside door key cards were out of servic so we had to walk around every trip.

We had 2 use the stairs because the elevator was out of order

Just like a holiday inn

Elevator wasn’t working

What impressed me most was the staff that greeted me when I arrived. Pleasant and very friendly.

This place was convenient, clean and staff were attentive to our needs. We would come back again!

It seem like they had a kid conference. I could not fall asleep all the kids running in the hole ways

Nice staff good breakfast heated pool working hot tub not working showers cold

Clean amenities, centrally located to get on highways quick and get where you need to go. Above average for a Holiday Inn.

The Room was Nice and the Bed Comfortable. The Staff was good

I left behind an item and when I went back to get it, it did not appear.

Very clean room, the staff was very nice as well!

Yes and yes

The hotel staff were amazing and very accommodating. They room was clean and beds very comfortable

Staff was amazing! Doordash driver didn't bring me plasticware and the front desk brought me some to my room when I called to ask if they had any! I was super grateful because I was already in my pajamas. Very sweet lady working the breakfast area in the morning that I had a lovely conversation with. I will definitely be back. Thanks for the amazing stay!

Great location. Hotel and the room was very up to par! Enjoyed the wonderful coffee every morning (lobby). Staff was very friendly and helpful. Keep up the great service!

Courteous people, Good Breakfast, Nice Rooms

Clean room and friendly staff

Excellent

Professional staff

Good

Everything is great except iron was not working.

Clean room.

This really is s great little hotel. The first year we stayed I think it was brand new. It’s showing some wear and tear now but they really are trying to stay on top of. We had one year we weren’t happy, not major issues but little things that should have been addressed. We’ve been back twice since then and it’s been great both times.

it was great

Plenty of parking, everything was very clean, breakfast hours were 7-10 am which is better than the other hotels I’ve been too because when you are on vacation you want to sleep in. The staff was very friendly and helpful. The pool and hot tub was very relaxing. I highly recommend it. We will be going back as soon as we can, even just for just an overnight stay.

Mejora en la limpieza de habitación, pasillos y elevador

Staff was very nice, friendly

Everything about the hotel and property were fine except the room wouldn’t stay cold and I left the next morning with bed bug bites.

My room was located near the first floor exit, and people were coming in and out all night. The door to the room was not hung properly leaving space around the edges to see into the room. The occupants of the room above mine were extremely noisy all night long. I made numerous calls to the front desk but it made no difference. Upon request, I was finally issued a partial refund for that night's stay. I would not recommend this hotel.

Great stay!

Great stay for graduation. Breakfast was good. Lots of restaurants around to choose from.

Floors in the hotel were sticky and rugs were stick to they did not change the linen for 5 days

Everyone was nice and accommodating

Chose this location due to pool and hot tub. Both closed for repairs. None of the USB charging ports in the room worked (there were 6). Day 3, all of the electricity on the headboard side of the room was out. No lights or alarm clock working. Maintenance cant fix it. They cant move me to another room becauae they are full and then deny my request for a refund for that night. $160/nught and I've had better experiences at that motel with a number on the end.

The employees at the front desk was very friendly. The food area was very clean. Every time I went to get food or coffee. The area was clean. Plenty of food and drink. There was roofing contractors working all in allmy stay was nice

Convenient and affordable!

Had this hotel to go to Two Step Inn and it was great! Had to Uber to the nearby venue but location was pretty good, very clean hotel and quiet. Plus offered cookies daily to guests. It was a very nice hotel stay for the price. Would recommend

Overall the stay was good. However, the phone and clock didn’t work in my room. I did let the front desk know about it but nothing ever became of it. The staff was very polite and friendly as well as the housekeeping staff. If ever in the area again, I would stay here, based on the professionalism of the staff and the cleanliness of the facility.

Hotel was in a nice location, staff was friendly and helpful. The only real issue was the carpet was sticky to the touch on one side of the bed. It left your feet and shoes sticky on the bottom. Not great.

Clean big room perfect for what we needed

Overall very satisfying

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First room we checked in the bathroom smelled like straight Urine. Went to use the phone to call down to the front desk and it didnt work. I went down and she apologized and got us a new room. The carpet need cleaned badly. They were sticky. Our shoes were sticking to the front area when we walked in. Wall plug ins were loose or did not work. The phone in the 2nd room we got moved to i picked up the next day and the whole cord fell out of the phone because the phone jack part was broken. Ice machine down on 3rd floor.

Good

Property was appealing. Room was clean and comfortable. Breakfast was hood.

Clean and Saturday breakfast was over the top awesome!

Great location

Everything is fine

When I got here, it seemed like our presence was annoying to the front desk employees, and they didn’t even check in the computer to see if there was early check in (less than 90 mins prior to when check in is) and they said to come right at 3:00 so we went shopping and then came back, again different people at the desk but feel like it was a burden, asked for a rolling cart for our bags, and was told if it was available it would be in the alcove in the front. Of course it wasn’t so in order to not have to make multiple trips up and down with my three year old by myself I end up carrying everything by myself down the hall past the desk where two employees watched an 8 mo pregnant woman (myself) and a toddler struggle to get around, then up the elevator, we got stuck on the elevator for several mins, pushed the elevator call button and a robot answered but never got to speak with anyone, I call the front desk with my phone and no one answered.. ever, somehow it started working again after a loud noise, got to the floor we were supposed to be on for me to notice that the cart was right there with a trash bag on it, like the employees were using it the whole time. Finally get the room and then start cleaning.. 😮‍💨

Great staff and great breakfast!

It was comfortable, the staff was very polite, and professional.

Easy access to all things Hutto, Round Rock, and Austin. Felt like we were away from rush hour but could get to hikes, walks and even downtown Austin without much difficulty.

Very clean nice staff

The parking is very limited

ok

The included breakfast was very good!

We stayed for 2 nights and experienced no issues. Check in was quick and easy. The room was clean and very spacious. Staff was pleasant and the property was clean.

Very decent and clean property. Only one thing…there is a lot of crickets around including the room… almost impossible to have a good night of sleep.

Why can’t they allow a smart TV connection and we play Netflix, YouTube or Amazon?

Their housekeeping is a joke. Four night stay, one night there did not clean the bathroom. Another they did not service the coffee bar. One day they didn’t even make the bed. They had a known issue with a leak in the dining room. They didn’t mop it or rope it off and my daughter slipped and fell. Luck she wasn’t hurt. The last night the fire alarm in my room started going off at 2:30 in the morning. Place is a joke.

We had a number of issues from the room keys to the electronic panel by the bed. 2 days out of our stay the room was half cleaned

Nice hotel in a great location. No towel storage and turn in at pool , other than that a great stay. Staff friendly and accommodating.

.

I was not please at all. Breakfast was what you paid for. My husband is a gold member and it did not make a difference. Very disappointed

Pool ou

We planned on staying here specifically for the indoor pool, however after checking in we were told the pool is out of service. Thankfully, we were able to cancel our reservation without issue.

Nice people

noisy from inside airconditioner, refrigerator and outside of the room

Everything was fine. Room was sufficient. Nice to have a charging station on premise. Small fitness center worked out fine. Nice to be away from Austin traffic.

Very poor water pressure. Heater had a burnt smell when used. Indoor pool out of service. Breakfast was sub par. We will not be staying here again. Very disappointed.

Friendly, efficient staff. Great quality hot, full breakfast. Pet friendly!

good

Pool not accessible.

Literally only thing that was a disappointment was the pool area not open

The pool was closed and the option they have it wasn't the closest Hotel, it was a place far from hotel, no transportation from or to the Airport,

Very nice I loved the hippo statues all over Hutto, Texas

Very clean .. quiet and breakfast was awesome! a great staff,, Will return..

Shower had black mold. Sink missing stopper. Satellite TV kept having a card read error and would need to be reset. Carpet stained. Walls damaged. Breakfast was nice and the bed was comfortable. Employees very friendly.

I came to Hutto for a sleep study so I really can't comment on the night, but I was able to relax from my drive and had a place to shower the gel out of my hair and have a light breakfast before driving home

It was fine.

Love the breakfast especially the cinnamon rolls.