Holiday Inn Express Hotel & Suites DFW West - Hurst by IHG

Cleanliness, breakfast and staff

Great place!

Great hotel...breakfast was really good

Free parking. Friendly staff. Nothing negative.

Clean but stuffy made my allergies go crazy.

clean, staff was great, front desk ladies were so welcoming and helpful, breakfast was SO YUMMY - probably my fave part!! also i was sick the entire night before i checked out and the hotel breakfast was the first thing that my stomach could keep down the next morning (the veggie omelette >>>) all the workers are doing great, they should be praised more often ✨

clean, staff was great, front desk ladies were so welcoming and helpful, breakfast was SO YUMMY - probably my fave part!! also i was sick the entire night before i checked out and the hotel breakfast was the first thing that my stomach could keep down the next morning (the veggie omelette >>>) all the workers are doing great, they should be praised more often ✨

Good breakfast!

The staff went above and beyond for an early check-in. Very friendly and competent!

Very good

Beware! The property and GM fraudulently charged my credit card and alleged that I stayed at the property. When I called to try to resolve the issue (vs disputing with the credit card company), the representative was dismissive and not helpful. This was close to $800 bill so it wasn't a small amount. It definitely makes me reconsider booking here.

just the main entrance switch light,wasn’t working. Besides that , we love it

Superb

Went for new teeth at Nuvia Dental and the week went perfectly from check in to check out Everything

Went for new teeth at Nuvia Dental and the week went perfectly from check in to check out Everything

K

Really nice

Superb

We have options on where to go, and amenities matter. I would not have booked my stay. Pics are intentionally misleading. Won't be back.

great breakfast

The room was huge! The bed was comfy. The staff was great. Breakfast was wonderful. Parking was great!

Exceptional

Very nice organization of the room. Very quiet, comfortable bed. The bathroom door did not laltch (room 414)

Good

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Very nice organization of the room. Very quiet, comfortable bed. The bathroom door did not laltch (room 414)

Great breakfast. Very nice room. The location was perfect! We will definitely go back.

Great breakfast. Very nice room. The location was perfect! We will definitely go back.

Pretty clean hotel, with a complimentary breakfast, comfortable and quiet hotel

Close to my destination. N/A

Close to my destination. N/A

Great customer service

Food None

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Near several restaurants and main freeway and the local police station, which made it feel secure Lots of traffic, but you can’t do anything about that in the big city

Near several restaurants and main freeway and the local police station, which made it feel secure Lots of traffic, but you can’t do anything about that in the big city

X

The room was great and the people were very friendly and helpful. I would stay there again.

Clean room,great breakfast, very helpful staff

Very clean and nice room

Great staff

Friendly and clean - good coffee!

I will say that the hotel staff were consistently friendly and helpful which I really appreciated. The room itself was also surprisingly large and spacious with two TVs which was a nice bonus. Unfortunately, the Netflix button on the remote didn’t work and I wasn’t able to cast anything from my phone to the TV. Cleanliness was questionable. I’m from Texas and already deal with seasonal allergies, but something about the room seemed to make me feel even stuffier than usual. The AC was also inconsistent. It would get extremely cold, then suddenly become very hot in the room. The AC unit itself also had an unpleasant smell. Breakfast being included was a nice perk, although the options were fairly average. The hotel does have amenities like a gym and pool which I unfortunately didn’t get a chance to use, but it was nice to have those options available. Overall, I’d say this hotel is fine if you’re looking for something reasonably priced and just need a place to stay, but I wouldn’t necessarily choose it based on the high ratings alone.

Plenty of parking.

The breakfast menu was great too.Plenty of parking and was very quiet too.

The room was very spacious and clean. The staff were all friendly and as I checked in, there were cookies and mints available at the check in desk to enjoy. Plenty of parking. The Hurst location is super convenient to many places to eat, gas stations, and right across the street from the convention center without hearing too much of the noise from the highway. The breakfast area was very clean and orderly and the food decent for being an included amenity. Overall, I really enjoyed this property!

Everything was amazing except the elevators they need to be worked on or evaluated. Staff was amazing hôtel is great.

Good stsy -- except the curtains didn't cover the entire windows

Check in was easy and fast. Rooms very spacious. Breakfast was so good many different options

Great experience! We felt safe and genuinely comfortable. The breakfast presentation was done so nicely. The gal who facilitated the breakfast time, day after day, was polite and thoughtful.

Comfortable, convenient and excellent service.

Nice clean place

The young man at the registration desk was very attentive and helpful. We asked for a room close to the pool for my granddaughter and he found us one. The pool door would not open, and he assisted us. He also helped get the shower turned on for us. The cookies at registration were really good. The room was clean and comfrotable. We had 2 TV's which worked well since our granddaughter was with us. We did have some issues with the TV controllers but worked it out. The lavatory drain stopper did not work correctly and it got stuck in the closed position. I had to pry it up for the sink to drain. The inside area was clean and well kept but the outside had accumalated debris all around. Breakfast was good but not great.

The staff was very helpful when we arrived a little ahead of check-in.

I have stayed at this hotel multiple times and it is always a great stay. Beds are super comfortable and the staff is always very nice

There are some damages on wall.

clean, ac in room was great, much better then other rooms, no tv guide(Channel) so no way to look up what to watch and changing channels quite difficult with no instructions. great variety with breakfast, speedy check in and check out.

Convenience

Breakfast room clean and updated great style!

Although room was clean and water pressure in shower great, the elevator was out all weekend and there did not seem to be a sense of urgency to get it back in operation. Overheard patrons saying it had been alternating between working and not before finally giving out completely. This speaks volumes to me about its maintenance. Also the smart tv Netflix operation was not activated. And the tvs themselves were preset at a volume that couldn’t be adjusted. This often led to not being able to hear it well. This was most annoying. This place is too quirky to recommend or return.

They put my father on the 3rd floor as a handicapped (wheelchair) person and the elevators went down. My family got stuck on said elevator. They fixed it and then broke down again. Such an inconvenience. The GM was awesome and refunded our stay and put us in the partner hotel who’s elevator also went down. Other than that it was an okay stay just an inconvenience

La vedad me gusto que tiene desayuno bufed gratis las abitaciones anplias y con todo lo nesesario

Mrs. Pamela the front desk clerk was outstanding. Quick check in and was very helpful with any questions or concerns we had. Very good location, close to alot of eateries. The hotel itself was clean and quiet and break was a plus. Would highly recommend.

Everything seemed designed to please the customers to the pleasant feeling: interior design is modern, HVAC system is efficient and particularly quiet to the hearing, parking is convenient and ample, breakfast is complete and excellent including oatmeal mixed with sausage, pancake, egg wrap, very crispy bacon pleasing even the tough tastes, yogurt, milk, good coffee machines, fruits, and Wifi is convenient.

Awesome hotel very clean and helpful staff

Plenty of parking that was well lit. Clean rooms and friendly staff.

The rrom was clean and the bed very comfortable. The retractable screens provided total room darkness. Overall, we were very pleased with the experience.

Best hotel experience I've had in a while.

Breakfast was great. Nice place, easy highway access without the highway noise. Very nice staff.

Breakfast was great, tooms spacious and clean

VERY NICE STAY

It was clean and convenient to where I was going.

Newly remodeled lobby breakfast area. Good breakfast. Parking safe. Remodeled room. Great staff

Very clean, staff were friendly and accommodating, safe area

Breakfast was great, easy to find close to food

Amazing breakfast, great staff, and great clean nights rest! Breakfast ladies were on it with great service!

Good location for convention centre with bars and restaurants nearby

Nice location with nice and clean room, great shower pressure, courteous staff, and hot breakfast. Great choice for a stay!

I had a great experience at this hotel. The staff was wonderful and very accommodating. My flight arrived early in the morning, and they were kind enough to let me check in a bit ahead of schedule, which I truly appreciated. Special shoutout to Valerie for going above and beyond to make my stay smooth and welcoming. I would definitely stay here again!

Staff were amazing, and the room was nice.

Nice stay

Really liked the property except the light was out in the shower when we arrived but maintenance fixed right away. Didn’t find out until morning that the coffee maker wasn’t working.

Clean room

During our stay the property was currently under renovation. There was no lobby to check in to, instead we checked in at what seemed like their business center. Also, upon checking in we were notified that breakfast was located at the Hampton Inn next door due to the ongoing renovation. Our room was nice and spacious, and had already been mostly renovated except for the shower.

Excellent place to stay in a great location. They have courteous staff, spacious and clean rooms, and good breakfast options. I will stay here again!

Great place, clean, safe neighborhood.

Wonderful stay

Everything was wonderful !

The first night we stayed there. The pool wasn’t open, but that’s the only problem I had and then they opened the pull back up the next day.

I had a fantastic stay!!!

Good breakfast

It was okay

The rooms were clean and the staff was very nice and accommodating.

The staff was nice and friendly! Breakfast is good, our room was spacious and clean. Didn’t want to leave it.

Everything was great!

Great location and very clean. Under construction but everything seemed well maintained!

The

The room was nice, clean and well equipped. Tyrone, manager on duty, was great.

Hotel entry was closed off. Just inconvenient but the stay was fine

They did not breakfast on site due to construction. I book base of 2 things - nice area/location and breakfast being a part of the stay. When I booked nowhere was it listed that the hotel did not have breakfast or under construction. I’ll have to think long and hard about staying again at a Holiday Inn hotel. Not happy.

Hotel was in the process of a remodel; I wish this was disclosed before booking. Better choices in the area for comparable hotels

It was great

All staff was attentive and courteous.

All of the employees were kind & helpful, the room was clean and smelled good, the bed was extremely comfortable and the breakfast/coffee was good too!

Room was very good. A slight smell when we first came in. Room was spotless and bathroom was great. Breakfast was outstanding. Location is great. I cannot say enough about the lady who did our breakfast. She is kind and sweet and takes a lot of care of everyone.

Yes and yes

Clean room

Staff

Haven’t stayed at a Holiday Inn for many years but this was such a pleasant surprise that I extended my stay stay.

We had a great experience and will definitely come back. The ladies at the front desk we amazing

Everything was excellent, the only improvement can be that they can install on their tv’s Netflix or ability to connect from the devices with the tvs in the room so people would be able to watch some tv shows they would like.

Excellent

Brandi at the front desk was very helpful and accommodating to our needs upon arrival. Will definitely be staying here again!

The staff was friendly. Room was clean. Food wasn't great. Someone entered my room while I was out and left the tv in the living area on, the ac turned down to 66 degrees and on, and my room smelled like cigarette smoke.

Great experience , very clean and amazing staff

Dirty sheets on the bed A fridge that isn’t cold… So other than that, it was ok!

Everything was great.

Room was so spacious and clean. The bed was fantastic. Slept so well. Coffee in the room was nice. Front desk was helpful. I really like the text when we arrived if we had any questions. It is nice to not have to call the front desk for anything. The lobby was so beautiful with the Christmas tree

The staff was super helpful and friendly. The room was spotless and had to two doubles and king. Great hotel for the price. Highly recommend if you have a group.

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