WoodSpring Suites Houston IAH Airport

Nice staff

It was quiet most of the time The bed was very try uncomfortable and I do not like how the staff comes knocking on my door 2 hours before check out asking if I’m checking out. I did not appreciate the staff just opening the door after knocking only twice and I was in the restroom. Unacceptable!

Not queen side beds, mattress hard, small uncomfortable pillows, small roach climbing wall.

Upon getting to the 3rd floor the entire area smelt moldy and it also smelt like cigarettes. The room also had a moldy smell and it was very humid. The two extra security locks that are on the door were broken so the door security isn’t safe. The ac in the room was very loud. Front desk staff is only available from 9am-10pm and any issues have to wait until the front office staff opens the area.

Exceptional

Great location, clean comfortable room. Furniture outdated. Overall, good for the price.

Exceptional

Nothing It smell like marijuana The whole time we were there

Clean, very great location will stay again I loved everything

Guess nothing Staff was very unorganized

Good

clean and quiet

Bring your own towels and wash cloths. Stayed 2 weeks and wouldn’t give me fresh towels unless I paid them to wash them. They will only clean your room and change sheets if you stay there more than 14 days.

Bad

It was a nicer hotel for the price range. Front desk people were nice and polite and very helpfull

Everything

Superb

Bad

I’m going back

No breakfast or even coffee. Coffee in the morning would be nice.

No breakfast or even coffee. Coffee in the morning would be nice.

Bad

The rooms are dated which is OK as long as it doesn’t smells. There is a mini kitchen refrigerator worked fine but it’s rusted on the outside the fan/ ventilation over the stove is nonexistent. You just see wires. The bathroom had a moldy smell. The curtain by the window had mold on it . It was missing a couple of hooks to keep it all the way up and in place There is a smell to the room itself just smelled moldy the arm chair at least should be re-wrapped I never sat in it. I got sick from being there, and I didn’t even spend the whole time there. The gym is ok had no issues there.

Nothing. Rude staff 2 out of 10

Nothing. Rude staff 2 out of 10

The kitchen utensils were nice to have. They help me make my meals and eat with. I like having a regular refrigerator.

No me gustó cuando hice el check in ni me dieron la llave de mi reservacion porque no estaba la persona que me acompañaba y ni el baño me dejaron usar

Easy to get food near by and near family resident

No breakfast served at this location. Staff and accommodations.

No breakfast served at this location. Staff and accommodations.

Bed was super comfortable and the room came with a kitchenette and an actual full fridge. The hot water worked worked and there was no b.s. with the key card not working.

Exceptional

Check in was a hassle. I was told I couldn’t have a room to myself and that someone else had to be in the room with me and they would need to be here as well to scan their ID. I have never in my life heard of a hotel requiring 2 people in a room. After finally getting in the room, all of the light switches were worn out and hard to use and the room had a horrible stench. Staff was friendly but that’s the only good thing I can say about this place

Exceptional

Was there late night. Left early morning. Was just a bed to sleep in

Everything was nice, has a stove, dishwasher and everything l. Just the beds weren’t that great.

I love this property. I keep coming back for long stays. Never had a bad interaction with the staff. They’re all nice & helpful. Other occupants are super nice. The hotel offers a kitchenette, full size fridge & separate sink for the food area which I love for how long I stay here. I love everything about this place

Staff is rude and judgmental especially the manager I won’t be staying here again not worth a dime.

The hotel had a terrible smell, from the lobby to the elevators and in the room. I had to go buy room spray for my stay. It didn't do much to mask the smell.

I walked in the room and walked right back out so I could check out. This place isn’t nice and doesn’t feel safe (to me). Staff was very nice and helpful though. The room and property is clean, but it just looks run down. And you can tell people live on property which is a red flag.

I loved this La Quinta hotel.

Very minimal items in the bathroom. Be sure to bring your own shampoo, conditioner, and body wash. For some reason the desk clerk came and knocked on our door at 8AM to ask if we were going to check out at 11 or going to extend a day. Surely I hope he wasn’t waking everyone up just to ask that question. You would think if I was going to extend, I would have just walked down to the desk before checkout to let them know I needed to extend.

I checked into this place but did not stay because the room smelled of urine and the floors were greasy and sticky.

Air on and friendly staff

This was a very nice hotel for the price. Kitchen had everything you needed to cook with. Employees were very helpful and friendly. I loved how there was extra security to get into the actual hotel area. 2 diff doors to open with your room key. I would definitely stay again.

The staff are sooo nice and so I want to make that clear. But I would never ever stay here again.

Dirty room. Sheets were stained and full of dark hair. Floors were super sticky. Dog barked for 1.5 hours straight in room across from me and staff did nothing about it and wouldn’t allow us to move rooms. We had a very early flight and didn’t get any sleep at all because of it and the loud neighbors.

.

My room had pet hair everywhere

Modern looking room with a kitchen..lots of parking

If you are flying out of IAH, this is the BEST place. The location is perfect. Only thing was they didn’t have any ice machines. Just ice trays in fridge in room and if you’re just there for a short stay you won’t have ice! Other than that, staff was so nice room had everything you need.

After dealing with several flight delays due to the storm in Houston i get to the hotel to check in and i find out that the company tries to charge you card at 7am and if it doesn’t work the cancel the booking.. i selected the pay at property option for payment so im pretty sure its not allowed to charge someone beforehand and cancel their booking, my card was locked and i was sleeping and no one notified me of this being means of a cancellation. This isnt even the worst of it, due to there being spring break, rodeo fest, and the mba game ALL hotels were sold out and i had to sleep in my car because i had no where to go. Will never book here again.

The room was run down had a hole in the bathroom door cabinet fell apart I will give negative 10 they need new owners that will fix things

Nice size rooms floors could have been cleaned better, other than that nice hotel.

There was mild on the curtains, the fridge was rusty, and the room had an unpleasant odour. Staff was friendly though.

Stay was great. The staff was helpful. The hotel was clean and peaceful. For an extended stay everything went well. Some furniture and appliances should be updated in the near future.

Room was big enough but bed moved constantly and felt unstable. Ac worked fine. Policy is to have all adults show id to check in is ridiculous and waste of time. Please change

Staff helpful

it was a nice stay

Great service

Tv Ian work toilet

Great room

Property is run done with little to no maintenance being done , foul smells hallways, bugs in room, many people roaming parking lot smoking pot. Very disappointed in the property would never bring my wife or kids.

It has a bad smell. Manager wouldn't approve my 2 nights for refund. Due to death in family.

Staff lol

The sheets were of hard fabric and colors of pillowcases did not match. No one vending machine. Entrance was dirty... It was neat but dirty.

The room was very dated and not the cleanest. Definitely not how the photos look. And they charged a $50 non-refundable pet deposit which wasn’t on the listing, would have been nice to know it was non-refundable. I gave 2 stars because the staff was great and helpful otherwise I would have left no stars. Would not stay here again.

Room was old and furniture was in very bad shape. Room had an odor that was unpleasant to me. It hit me in the face when I opened the door. Hotel needs a ice machine. I was told to use the ice in the the

Nice place

Yes. It was very well kept.

Had to wait on staff at front desk. Key card not functioning properly. Knocking started at 8 am the day of check out by housekeeping smh,

The hallway smelled musty, room floor was sticky, bathing towels had black curly hair, floor was dirty and dust bunnies everywhere. It served its purpose but won’t stay again. The staff was amazing though!

Easy check in

Place is rundown

Property was descent for price need better room service for sure

It was awful. Zero amenities. Each floor smelled funny. There was a different smell on each floor. No real instructions for how to check out before the front desk person comes in. ""Suspect" people look like they are living at the hotel. The 1 employee was very nice and respectful though.

The best part about this location is it’s centrally located to many food places. Unfortunately, there was an unpleasant smell in the elevator and in the room. The couch was old and ripped and should be removed from room. There were other people that had dogs and smoked in the hallways of the hotel. I stayed for 6 days and would not recommend a stay here.

Great if you want to stay close to the airport for more than 2-3 days...

Floor was wet only left Two Towels and wash clothes it was an stay

I did not stay!!!! I went there, waited for someone to come to the front desk to check me in and over 30 mins passed after speaking to someone over a phone outside of the lobby that said they were coming. She never came. I booked another hotel and left this one. Waiting on the manager to return my call as I want a refund! Full!

Disgusting

Definitely nothing like the pictures

Love

I didn't stay and I will tell y'all why I gave this rating. I booked the room because it was cited as a pet friendly location. I was escaping a house that had no a/c and a pet that was going for surgery the next day. She and I both needed a comfortable spot to sleep. I get turned away at the location because my pet is a cat. Nowhere on hotels.com indicated that cats were not allowed. I was told "it's on their website". I booked thru hotels.com, it is not my burden of responsibility to check your site, it is y'alls to make sure hotels.com has accurate information. Both myself and a rep from hotels.com attempted to get me a refund but the manager had no interest in doing so. The thing is, I've stayed at this location WITH my cat previously. They may not care that they lost a customer but for something that was most definitely out of MY CONTROL, I should be provided a refund. Thanks to hotels.com for trying, but no thank you to a property manager who has no concept of making things right.

Couldn't stay the full days

They switch me to 4 different rooms before I said enough is enough I’m out of this place!!! I advise don’t waste your money

comfortable clean room for good price. Could have smelled better

I was charged $58.00 extra for my 5lb Yorkie the room was left just like we entered. I never left my dog alone in the room. The bed had plastic on it and only 2 small pillows

They had roaches to get my food.

Worst costumer service ever!

You had to pay for towels , cleanliness wasn’t the best , staff a little rude over all it was an ok stay

Smell like cigarettes smoke

I wish the property would have offered complimentary coffee and you had to request use of a iron.

Everything was satisfying. I would stay here again

It was a great stay. The staff was awesome. Friendly and pleasant interaction every time.

The Man that check me in Jason was very nice, helpful n respectful…quite nice place

Nice staff, not the best neighborhood

We had prepared for 1 week. When we arrived they refused to acknowledge my pet as a service companion. I had her paperwok and Id with me.And charged me 97$. The Hotel is clean but run down. We ended up checking out early, after only 2 days.

Excellent

Nasty and everything was stink

Maintenance knocked on my door twice within 2 hours.

The safety took a bit to respond to us but once they dod the service we received was above and beyond expectation.

Met Our needs. Family were all pretty close to this property.

Very nice costume service

Wouldn’t stay here again. The sockets were either broken or loose to where they were coming from the wall

Located in the same lot as a Whataburger & shell station, so it's very convenient

The bathroom is dirt,the air conditioner is dirty and the sheets is to bad quality.

8/10 stay! Extremely noisy neighbors, not the hotels fault. Staff was wonderful Next time, I'll ask to move... Maybe better idk 😁

Staff was great and helpful. My only issue is the housekeeping . They don't come too your room too see if you need anything unless your checking out . Otherwise great.

Great comfortable stay.

It was a great stay definitely would recommend this hotel 8/10

Afternoon /evening check in lady Cristen I believe it was was extremely unpleasant borderline rude. She was impatient with guest, unhelpful, and crass. I would NOT visit this location again if I had to deal with her each time.

Overall, great in a pinch but not the best. Staff was helpful at check in.

I have a special needs daughter and the manager was so mean to my daughter she is so nasty and mean, there are bugs here they allow the dogs to just piss every where and it stinks, all the manager do is argue she is not a nice and happy person these people are very uncomfortable to be around

5 stars, just noisy neighbors but hey that's the way it is.

Hot water isn't that hot. The last Woodspring Motel had a dishwasher this one does not. Loud people staying here. Overall it's not terrible. I've stayed in worse places. 7/10 would recommend

This was the most scary and disturbing place my family ever stayed. We left after one night. We felt very unsafe. People smoking pot set off the alarm in the middle of the night.

It was good

The entire staff was friendly and accomodating

I stay here everytime I come to Humble. Perfect location large rooms clean.