Sleep Inn & Suites Bush Intercontinental - IAH East

Shuttle best thing. Breakfast was insulting. Only waffles, cereal, and white bread, no fruit, no meat, no eggs, no yogurt, no juice. We were there 3 nights, housekeeping never came, they wanted $20 for arriving a little bit early, The wifi was practically non-existent, could only connect for a second then it blipped out. No smoke detector in room. No good stores or restaurants in walking distance unless you like jack in the box and waffle house. The toilet paper was so bad we had to go get some from the store, it was like half a ply that disintegrated upon touching skin, that manufacturer should go out of business. There is a gym and a pool, and while the shuttle is nice, it's weird that they tell you it comes every half hour, on the :00 and :30 but you have to be down in the lobby 15 minutes early at :45 or :15 and that is when the shuttle actually comes and if you're not there it's going to leave you - why don't they just tell you that time then. Unsavory guest who seems to live there made somewhat inappropriate comments as a way of being "friendly." At least there were no biting critters in the bed.

I have stayed there previously and there was always boiled eggs, yoghurt, sugar sweetener, and there was always staff around, but there was no one. I walked around the area and found other Hotels that have more on their breakfast tables than the Sleep Inn do now, and they are cheaper than Sleep Inn as well. I was downstairs getting a coffee and 2 Police men came running in and asked if I was o.k. and I said I was fine and they said did you witness fight? I said I had been in the Dining area for half an hour and didn't see anything at all. They had been to Reception and no one was there, so they went back and someone did appear at Reception.

Good

Our bathroom shower was covered in black mold!! Very nasty room!! And staff doesn’t speak English!! Wet upsetting and I have pictures of the room and the mold! I will be reporting this to my lawyer if I become sick!

Place smelled like weed and i killed two cockroaches in our room…

Exceptional

Room was an ok value but staffing needs an upgrade. Elevator was out of order, no vending machines. Shuttle confusion from airport.

Room was an ok value but staffing needs an upgrade. Elevator was out of order, no vending machines. Shuttle confusion from airport.

My room smelled like weed and the bedding had burn holes. The continental breakfast was very lack luster

My room smelled like weed and the bedding had burn holes. The continental breakfast was very lack luster ?

Si un dia paso por Houston otra vez me hospedare en este hotel. Felicidades

This hotel needs a lot repairs and maintenance.

Disappointed.

Great location.

Pleasant

El personal del día que llegamos no era atento, y con mala actitud, en el baño no había jabón ni champú y en la mañana nos despertó el ladrido de perros en la perrera contigua a la habitación.

Staff was super helpful with printing a document for me. Courteous and professional. Did not use shuttle service. Breakfast options were okay. Fresh fruit would have been nice. Room was clean.

Excelente

Good Shuttle. Comfy and clean

There was no elevator and I'm disabled. No coffee in the room No TV or cable in rooms. even the cheap hotels have cable Busted room doors that was kicked in across our room like violence occurred. No one at front desk all morning no service what's so ever. Hotels carpets are filthy and stained. The breakfast was nasty as you offer no hot breakfast. Your hotel is overated at 4 and your not a 4 star hotel as stated. Your hotel is getto compared to other nearby hotels. It was not worth the $150 I paid for. Furniture on the bottom was rotted and falling apart. Sheets had holes on them. Like I said all getto and overrated. Nothing like it looks or says in the website. The owners must be slumlords

Nothing There was no elevator and I'm disabled. No coffee in the room No TV or cable in rooms. even the cheap hotels have cable Busted room doors that was kicked in across our room like violence occurred. No one at front desk all morning no service what's so ever. Hotels carpets are filthy and stained. The breakfast was nasty as you offer no hot breakfast. Your hotel is overated at 4 and your not a 4 star hotel as stated. Your hotel is getto compared to other nearby hotels. It was not worth the $150 I paid for. Furniture on the bottom was rotted and falling apart. Sheets had holes on them. Like I said all getto and overrated. Nothing like it looks or says in the website. The owners must be slumlords

No comments

Close to the airport The room had a really bad moldy smell and it was visibly dirty

Very good people very clean very professional outstanding people

Very poor

Close to the airport The room had a really bad moldy smell and it was visibly dirty

Says parking allowed, but doesn’t say it cost $8.00 a day To keep your car there.

Price was not bad. My catylitic converter was stolen in parking lot.

Price was not bad. My catylitic converter was stolen in parking lot.

Agent on duty was new. I got stuck in the elevator for about 10 minutes

Room was nice Agent on duty was new. I got stuck in the elevator for about 10 minutes

This hotel is in a great location for airport layovers. It is next door to a Jack in the Box and close to other dining choices. But that is the only redeeming feature. In my room the tv remote didn’t work. The tv was so old that the picture was almost too grainy to see. The A/C knocked and rattled and made so much noise that I had to turn it off so I could sleep. The automatic bathroom fan was about as loud as a jet and made being in there miserable. The sheets were polyester, but the mattress was comfy. Upon entry, you were confronted with waves of cheap room freshener. The continental breakfast was a joke. Instant machine coffee and juice, two types of cheap cereal and white bread. That was it. I won’t be staying there again.

Pleasant

Room smells like mold could not sleep in it

Very good

Exceptional

We appraise stay here before flying out, great!

Roach problem,

The receptionist did not inform me that I needed to book my shuttle back to the airport in advance so I had to Uber. The elevator was not working properly and my room had a very bad musty smell. It works if you just need a night's sleep during a long layover. But not for a vacation stay.

Everything was good and the staff were nice

Cockroaches in the room and wifi didn't work

I’m giving it one star only because it’s close to the airport, but it’s a dirty hotel; I was given used soap, the internet didn’t work, and don’t even get me started on the quality of the free breakfast. It was the worst experience—I only managed to sleep because I’d just come off a transatlantic flight and was exhausted—but I’ve never stayed in a hotel like this before. NEVER again.

Dirty hotel , smelled terrible, carpet dirty, insects , poor cleaning , terrible experience never staying in again and will warn others

Very nice n clean rooms staff was amazing

Unfortunately my experience here was horrible. Staff greets you when you get in, like any other hotel. The elevator does not work well, it literally takes about 4 minutes for the doors to open and close. That being said, I took the stairs to the third floor, my choice, The room looks clean, but at night, as I grabbed my water bottle for a drink, I find a roach on my bottle. I called room service, with no luck, front desk, no luck. So I call the hotel as an outside guest looking for a room; they answered. I told them there were roaches in the room, but there was no supervisor available, no manager etc, therefore nothing to be done. I had no choice since it was around 12am. That morning I went downstairs to investigate breakfast, and yes in fact they do have a roach problem. I never received a call from any manager (Paul), since they don't work on the weekend, as I was told. Shuttle service does work well, can't complain there.

My room was infested with bugs - small cockroaches and other small brown bugs. I requested a refund but I am yet to get a confirmation since the manager doesn't work on weekends. Not staying here again

We loved the room and the pool

I was being chased by giant Cockroaches in my Dream. This whole hotel needs to be fumigated. * Ac not working. * Cockroaches everywhere * Rooms are Smelling * POOL IS Dirty- *Microwave not working. Nothing is working in the hotel. The Place not welcoming Rating is 0.0000% The hotel needs to be fixed! Making people pay for the hotel and they are not getting what they paid for is scam

Clean and good location

Their WiFi was poor, apart from that everything was okay

The building smell smooshy and the breakfast has nothing to eat and tiny cup for coffee, but the front desk staff are friendly. I would not come to stay there again.

Hotel was quiet. Clean. Give it an 8/10

Airport shuttle took an hour to pick us up. Once we reach, they tell us the elevators are not working. Our room was on the third floor and we had a lot of baggage. The toilet was clogged for our whole stay. We had to use the toilet in another room. The included breakfast was substandard. Overall, the stay was very underwhelming.

Buena opción calidad y precio

Carpet and rooms smell like mold carpet not clean elevator broke over two days staff stated unsure when it will get fixed place need a remodel deep clean not normal cleaning just to sell rooms awful and pathetic to keep selling to people traveling in a unclean conditions without investing in cleaning this hotel is old and dated needs improvement capitalism at it worst

Elevators were not working 90% of the time. This is an issue for a person who has difficulty with stairs. We were not provided bedding for our pull out couch and they said they didn't have any. Ended up giving us 2 sheets, a pillow case and a stained pillow. Breakfast was terrible. Only cereal and toast. No fruit. No yogurt.

Airport shuttle driver drop me off at the wrong terminal. Even though I told him I was going to American Airlines he drop me off at terminal C where United Airlines and I had to use the train to Terminal A, train broke down for couple of minutes before we continued. Got to terminal A and I had missed my original flight. It was not a pleasure experience. The shuttle drivers should not mess up people like that.

Perfect spot and we were able to leave car there for our trip! Shuttle picked us up after at airport too

1. Started when I tried to request linen for the pull out sofa. The phone in the room to call the front desk did not work. Went downstairs and the front desk agent initially said they didnt even have pull out sofas and then said he would need to ask his manager. Hours go by so I went back and was given a blanket, sheet and one pillow and was told they didnt have another pillow in the whole hotel they could offer. 2. Later we discovered a dead bug on the wall that was never cleaned and then we noticed a lot of live bugs/roaches everywhere. 3. The A/C in the hall wasnt working. 4. Finally we went to request our shuttle to the airport and was told they can only request shuttles within a certain time frame. That information was not given at check-in. I DO NOT RECOMMEND!!!!

We reserved 5 rooms as a group each with a sofa bed. None of the rooms had bedding for the sofa bed. One room had cockroaches. We were not able to use the shuttle in the morning because it had to be reserved the night before.

It’s easier to stay there, leave your vehicle and then be picked by the shuttle

Very pleasant stay and pleasing scent inside

Close to the airport with limited 24 hour shuttle. AC worked well. Carpet in the room was in poor condition. Breakfast was very limited-nothing that worked well for grab-n-go if you had an early flight. Shuttle to airport only accommodates 6 people every 30 minutes so be aware of this if you need a ride to the airport. Staff was friendly.

Customer service

Air conditioner wasn't working

Roaches!!!!! Don’t stay here!!

We, a family group of 9, had an overnight layover in Houston. I specifically selected this hotel because side it offered a free shuttle service to the airport. I spoke with them months in advance to be sure that the shuttle could accommodate us all, and to confirm the way we would need to schedule this. I also called hour before our arrival to confirm again. When we checked in, the front desk person confirmed that we would all be on the 7am shuttle to the airport for our flight. I woke to a letter under my door at 6am stating that the shuttle could only take 6 people and that the others would need to wait for the 7:30 shuttle. Six family members got on a shuttle with 4 empty seats that remained empty the entire ride. It was the same shuttle we took the night before from the airport that accommodated all of us, plus 2 more. Three of us ended up in a Lyft. Not the end of the world. Just frustrating to get conflicting information. The rooms were clean, but the carpet was in bad shape. I appreciated the updated bathroom. The breakfast was less than most other airports of this category.

Good over night stay.

Good

I never leave reviews but this one is necessary. The hotel has bed bug. ALOT OF BED BUGS. I was not able to complete my stay. Upon leaving I left a note for the manager that i would not be staying due to the beg bugs and would like a full refund. The manager refused to call me back and denied my refund.

Our room was infested with roaches and other bugs. The condition of the room was absolutely disgusting and unacceptable. In the middle of the night, my daughter woke up because a bug had landed on her hand, which frightened her so much that she was afraid to go back to sleep. It made for a very uncomfortable and stressful stay. Thankfully, we only had to stay one night. I would not recommend this hotel and would not stay here again.

Alex at front desk is most helpful

The man at checkin did not speak English well. Front desk should speak English!

Our first room smelled of mildew and had cockroaches in the bathroom and tub and then on the carpet when we walk in. The second room they put us in smelled of mildew. First time ever we had a bad experience with a hotel good thing we only had it one night.

Broken ac no hot water in shower. Other guests complaining about service stay elsewhere

Upon arrival at 12:15 to the inn, the desk person spent a long time on the phone before beginning our check-in. We were able to reserve spots on the 6:00 shuttle for a 7:30 departure and had the right amount of time to get to the gate. It's very close to the airport. The pillows were not good, crunchy loft. I slept poorly. The bed was fine. The halls smell like pot but the room didn't. Again, we got what we paid for, but were grateful for the convenience of the hotel and the shuttle.

Super old, nothing was working, all of the mattresses was stained , dirty bathroom, black gunk coming out sink faucet… list just go on!

The hotel had roaches, the hotel smelled really bad. The air wasn’t working in the room. Breakfast was horrible

Mi puerta se bloqueó y se tardaron 45 minutos para abrirla y perdi una hora de trabajo

Their exercise room needs much improvement! The three machines are all out dated and two of the three did not work, just didn’t power on, the treadmill and exercise bike. It was apparent that the rust on them had overtaken them. A very nicely kept 2 star hotel.

This place was ridiculous. When I arrived I went to room 219, the room television didn’t work. They moved my room to room 321 that toilet was clogged. I ordered pizza for my kids and they put me in a different room due to the toilet being clogged. They put us in room 217 I put the pizza on dresser and went to the restroom it was a roach on pizza box and on the wall. I was over it. The room did not have a phone to call down to the front desk. When I called off my cell phone and explained to her my situation , this lady had an attitude the manager was no where to be found. I asked her for corporate number and she gave me the wrong number. I took my kids to a different hotel 2am in the morning I felt very uncomfortable.

Room . Only one pillow on the bed, 2 occupant will check-in Bathroom,,. no complimentary shampoo/ conditioner Coffee Machine - 24/7 available ok but no creamer powder or liquid creamer available Juice Dispenser it’s says Apple Juice and Straeberry Juice … not in service

Pretty good for the price

The Hair Dryer was broken, Shampoo very little.and very low quality. Room has a strong mildew smell. Breakfast was okay very limited choices only yougurt drinks, grape jelly. would be easy to add mor echoice and too to costly.

Everything was good because there was no staff around beside I didn't need nothing

It was priced right. I slept well. The shuttle to the airport was prompt. I would have liked to have used the pool, but my arrival coincided with cleaning chemicals. Boo.

Did the job for a night stay before we flew out the next day, but the a/c went out in the middle of the night and water leaked all over the floor. Other than that, not complaints.

AirPort shuttle good

Excelente

Breakfast started early which was great because I had a very early flight. There was 1 random roach and random strands of hair around the room but other than that the room was very tidy. I would stay there again if I had another long layover.

Alex at the front desk is excellent as always. H makes my stay so much better. all the staff help me get the little things that I want. this is Home away from home

Rooms fairly clean. Worn.

Clean room like it . Shuttle transportation was very good and well coordinated. Price just right so close to the airport.

I like that we can leave the car there during our trips

No vending machines. Ran out of breakfast after 40 minutes, only had waffles and cereal left. The dogs next to the dog park definitely wake you up every time.

Hotel is showing her age a little, needs updating

Overall, the stay was OK. The room wasn’t that great I had to kill a roach. There was a smell to the room. The gym wasn’t a gym. It was one inoperable treadmill, and a cycle machine in a room the size of a closet. But the staff was very professional and nice. It was affordable. And close to restaurants.

The overall price was a little bit high for what you get, but at the end of the day, all I needed was a place to sleep for one night during a long layover that also had free breakfast and a complimentary airport shuttle. This place checked those boxes and was on the cheaper side comparatively to other properties nearby. However, the water never got warm in the shower, the walls are super thin so I could hear everything next door, the breakfast was very processed foods (typical but just not my preference), and the carpet in my room was very stained. Again, I'm still glad I stayed there because my layover was a smooth experience with the airport shuttle and staying so close to the airport. I would give my stay a 3/5.

The room smells like mildew. The whole first floor smells like marijuana, it was terrible. I needed the computer in the business room but their printer didn’t work. The microwave in the unit didn’t work. The attendant told me that he would call me and wake me up for the morning shuttle to the airport and when I missed it, he told me that oh sorry I had other stuff to do, sorry I didn’t call you. And then the next shuttle would be available only in two hours so I had to take an Uber. Also in the bathrooms on the walls, there were a bunch of long black hair. It was disgusting.

Very friendly people

Amenities were fairly basic: only shampoo, conditioner, and a bar of soap were provided, with no liquid hand soap available. I also found it unusual that the coffee-making setup was located in the bathroom, which made it less appealing to use. Additionally, the shelf bottom had damaged wood, which felt poorly maintained. The complimentary breakfast was good, though the selection was limited. One inconvenience was the airport shuttle service. It dropped me off at Terminal C and then instructed me to take a separate airport shuttle to reach Terminal D, which added an extra step to the process.

The pictures in the website are much nicer than the actual thing. The hallways reeked of pot. You could smell it from the elevator all the way to the rooms. The breakfast was old cheap donuts, stale cereal, the waffle maker didn’t cook the batter al latte way through so they were gooey in the middle. The front desk staff was off hiding and the front desk looked empty most of the time. My keys stopped working the day after we checked in. The room wasn’t bad but everything else could use some work.

Breakfast only cereal, one waffle maker and everything running low.

The room price is a bargain with breakfast and shuttle included. With that said, the airport shuttle is ok. Prepare to wait a little bit longer than other hotels. Again, with that price, the breakfast is good you can make your own fresh warm waffle with the waffle maker. Also, there are boiled eggs, cereals, bread/bagels with cream cheese or butter. Milk, coffee, and tea. The room is clean and spacious. TIPS: ***ask for a room facing the front of the hotel and on the 2nd floor. It seems dated rooms are on the 1st floor and facing the back of the building which is directly opposite to the dog daycare ctr. Overall, I will say it is a value buy and the location is convenient for a quick overnight stay near the airport.

We didnt need the internet.

Muy bonito lugar

Nice place to stay. Room always clean and staff is very friendly.

Counter service was very quick for check-in process. It took several tries to reach anyone on phone from the airport to arrange the shuttle service. Room was very clean but it was not stock with any toiletries which I had to request from the front desk but then was given more than enough for the night.

There will small bugs flying around the room. Staff only provided us with 2 towels and we had 3 people in our room. Also didn’t provide wash clothes daily. The hot tub was colder than the pool and filthy. No way to make it warmer. The breakfast was not great. No yogurt, fresh fruit and not many choices. The room itself was very spacious. The rooms weren’t cleaned other than replacing towels and emptying trash.

Check in wasn’t too friendly

I arrived early with the expectation to wait for my check-in. So, when I arrived the staff was eager to help and inform it would be $10.00/hr if I wanted early check. I told the staff I was in no rush and that I could wait. I patiently waited in the impeccably clean lobby area for about 2 hours. The staff called me up for check-in and I received my key and proceed to my room only to find my room had not been turned over. The room was dirty, sheets had not been changed, dirty towels in the bathroom, so needless to say I could have waited my entire time in the lobby because the was super clean. The decor and the bathroom was outdated and the lighting was poor and also the TV selections were not good. The positive in this stay was the continental breakfast was good and the staff were nice. Oh, I almost forgot, my room was located on the 1st floor right behind a dog kennel, I am glad I had my ear plugs.

Older mediocre hotel. Waited an hour and a half for the shuttle to pick us up.

Airport Shuttle is non existent in real time. Never saw any in more than an hour we waited at the airport or in half an hour we waited at the hotel.

Shuttle to airport was great. AC WAS a little noisy

Wasn't much of a breakfast! Shuttle was a joke.

Rooms were unlcean and bedding stained. Asked for extra vedding for the pullout couch and they were moldy and ripped and there was a suspisous redish coloured stain among many others on the mattress.

Hotel Staff on duty not answering phone calls! Really Bad!

Clean

Alex at the front desk is excellent and takes care of all my needs

.