REGENCY INN AND SUITES

Bad

Always friendly and accommodating.

Staff

Good

I chose this location because of the 8.4 star rating (very good) on Expedia. We normally will stay in one of the main chain hotels when visiting Humble. I asked for an accessible room on the 1st floor because of the stairs. One of the bathroom drains was full of a moldy material. The ceiling in the bathroom had peeling paint and molded spots all over. The room phone was not plugged in nor did it have a cord. Therefore when I contacted the front desk I had to call from my cell phone. The room had no complimentary cups nor ice bucket. The bed was clean. I will not stay at this Regency Inn and Suites again. Maybe the other rooms are better but I wouldn't take a chance.

Always enjoy my stay

So poorly maintained that I only stayed for one night and will be requesting refund from Expedia for the payment on second night.

None

I had to change rooms because a dead roach in the floor of the 1srt room and with my 2 bd room it was abt 6 pieces of hair in my bed! I immediately reported it, and the housekeeper came & change the entire bed setting!!!!!! The hair dryer did not work and it was someone where to sleep that night! The hotels can do better for the rate of pay from each customer!!!!

I had to change rooms because a dead roach in the floor of the 1srt room and with my 2 bd room it was abt 6 pieces of hair in my bed! I immediately reported it, and the housekeeper came & change the entire bed setting!!!!!! The hair dryer did not work and it was someone where to sleep that night! The hotels can do better for the rate of pay from each customer!!!!

Clean!!!

Would definitely recommend

they offered coffee but I woke up very early so I'd always have to wake up whoever's on duty or fine whoever's on duty just get a cup of coffee, everybody that stayed in a hotel I think smokes marijuana which is driving me nuts, I had to stay in the handicap room is the only one didn't smell like a marijuana party! I'll walk out of my room and you see marijuana cigarettes all over the ground everywhere and blunts and , yeah I know it's legal but I don't have to smell it constantly, the room was nice the room was big but the floor in the shower was uneven so the water did not drain down the shower drain it just went everywhere so I had to put the fan over to dry the water up sometimes don't like to walk around in the water but the bed was nice and soft so that was good anyways I would give it a 2.5 out of five just because of all the marijuana and uneven floors, hope this helps but the staff was great

This is just a really good budget hotel to stay at!Convenient t IAH

The room appeared clean but smelled of smoke so bad we had to cancel our stay. The manager was very helpful and found us a room at another motel. Thank you Sam for the help!

Wonderful staff and a nice little place. does not look run down anr the upkeep is beautiful. Next to a CVS and close to fast food chains. Great location if you're staying near the airport.

The hotel was great. Traveled alone and had NO issues. Easy check in and out.

clean and well lit up property. I felt safe.

Exceptional

Clean room

Poor

Too spensive they offer nothing no shuttle no breakfast no amenities no nothing

Superb

Exceptional

Fresh

It was ok The AC unit was terrible and I could hear people running around laughing jumping being crazy around 1am

It was ok The AC unit was terrible and I could hear people running around laughing jumping being crazy around 1am

Decent 3/5

Exceptional

Wonderful

Exceptional

My stay is always good because this hotel is clean bed is comfortable

Exceptional

Great place to stay. Clean quiet and close to airport. Cheap as hell!

The walls are thin and I could hear everything next door,

Bad

The staff was very nice and the room was neat and clean The walls are thin and I could hear everything next door,

My room was great and I honestly enjoyed my stay with them the only reason I left is due to the fact that one of the staff stole my personal belongings. I went to work 7am returned around 5pm didn't notice until the next day when Im getting dressed for work that a few clothing items where missing they were noticable because I just purchased two particular items that was missing. As I'm getting ready I notice it I go to work come back inform the front desk he says no one goes in the room beside the cleaning lady's exactly I know this so they went through my belongings and took what they wanted not cool . So first chance I got I left I no longer felt safe with my personal things there not cool at all I work hard for the things I have and for someone to just decide to steal from me because the feel they can is just crazy to me. The hotel didn't do enough for me to even try to rectify the situation so I had to go before I start really tripping on the cleaning staff more than I already have.

Room temp was 50 degrees at check in. It took three hours to warm up to 70. No coffee service - period. Not a coffee maker, no coffee to put in it if there was one. This is easily the worst hotel stay I have had in the last 10 years.

Great value

Nice room with a comfy bed.

Clean N/A

We were surprised to find the front desk enclosed for safety measures, and we had to talk through a little window. We were surprised to find the front desk enclosed for safety measures, and we had to talk through a little window. It make me question what kind of area my kids and I were staying in. I asked for a first floor room, but I was told there weren't any available. (At 4 am there still weren't many cars in the parking lot.) Our first room reeked heavily like pot. We asked to move rooms, and the front desk clerk tried to talk us out of it. His English was also very hard to understand. Then, about 30 minutes after moving rooms, I discovered that I did not have my ID. It turns out that the clerk at the front desk still had it. That made me a little nervous. He did give it back to me when I asked for it.

We were surprised to find the front desk enclosed for safety measures, and we had to talk through a little window. We were surprised to find the front desk enclosed for safety measures, and we had to talk through a little window. It make me question what kind of area my kids and I were staying in. I asked for a first floor room, but I was told there weren't any available. (At 4 am there still weren't many cars in the parking lot.) Our first room reeked heavily like pot. We asked to move rooms, and the front desk clerk tried to talk us out of it. His English was also very hard to understand. Then, about 30 minutes after moving rooms, I discovered that I did not have my ID. It turns out that the clerk at the front desk still had it. That made me a little nervous. He did give it back to me when I asked for it.

Clean room and good customer service

The first room we had smelled like smoke and mildew and there were stains on the bed. The second room they offered was just as bad and had cigarette or something else burns on the comforter and carpets.

everything was perfect. One of the best rooms I’ve ever stayed in.

No extras but a clean, comfortable room. Staff was very kind.

This property is bare-bones, but offers decent value. The electric clock in the room was broken, and the staff failed to deliver a requested wake-up call. A CVS and an Aldi are very close by, so that was convenient. Lots of restaurants are within a short drive away.

Very clean rooms and staff if very accommodating..

Great

We were out of light. For hours the staff had a back generator but the guest was force to stay with out air I was with my baby and we had no other means to get another room and the company refused to accommodate us

Great staff

The rooms were pretty clean. The staff was extremely nice and when the room did not accommodate to our liking and they were more than happy to provide us with a different room. All the shopping and everything around was very convenient. Everything is within walking distance as well. The only issue with parking was that they had construction going on at the entrance. But overall, it was very nice day and I appreciate the staff for providing a great four day stay.

Hotel was in a good location in relation to Houston, the noise from the airport wasnt that bad, plenty of light around the parking lot, our room smelled horribly like pot, i don't know if it was the cleaning spray or if people could not smoke in their own room, smell went away after we shut-off THE AC unit.

Ok place to stay for a night or 2

I just moved to Texas been staying here til I get situated and I must say it has been quiet and peaceful. The staff is very kind and friendly, the room is comfortable and just what I need until I find an apartment out here would definitely recommend

👍

Neatness

Noisy ac and parking lot

Great I'll be back

Nice staff, cold and clean room

..

Good stay

We will return, nice place

Staff was great, location great, however the room was terrible. Only fix needed

No complaints

Clean.room cvs and aldi next.door

Leery about room once a cockroach was walking on the counter when the light came on. I did take picture. Checked in close to midnight and checked out around 0415

Very clean

Staff is very friendly, the cleaning staff could have done a bit better, there were holes in the sheets and blankets

Excellent hotel. Kind service. Great location, near a lot of restaurants, malls and stores. Near the highway and the airport.

They will stay in your business if you walk outside the whole staff walks out the office. They watch you in the parking lot when you put your stuff in the room. The stove is broken too. Overall the place isn't bad but it's definitely not what's it's like online.

great location, quick check in, clean and nicely renovated room, spacious room, cameras on parking lot, only complaint is the pillows suck lol. but overall amazing experience especially for the price, just bring a pillow!

I love it . It’s nice and clean .

No complaints.

Clean like new

It was wonderful. Clean room and bed was soft. No issues at all

Clean quiet well maintained

Great stay. Quiet and clean property. Check-in was a breeze. Quick walk to near by stores.

Bug infested

Clean and quiet great location

Great place but expedia screwed up my reservation

The room smelled like people had been smoking in the room previously and the towels were dirty.

very close to stores, gas stations and next to freeways

👍

Nicely

We had the hanicap room, as my husband cannot do stairs and there is no elevator. Only issue was the pillows were very flat.

N

very good

Nice stay. This is a newer location do the rooms are nice and clean.

We need to stay one night because is close to the airport and was great. Clean, spacious, nice bed. Everything perfect.

The time I spent was brief but it was relaxing.

Clean

All good

Mannnn this stay was amazing the air conditioner is soooooo coldddd I loveddd it ! I definitely recommend!!!!

Inside was very dirty - stained sheets, dirty floors, bathroom door didn't latch and bathroom door and bathroom walls were dirty with stains (that could easily wipe off). Did not feel clean staying here, will absolutely not stay here again. Expedia you lied to me and said 8.8/10, this is anything but that. Cleaning staff needs to up their game.

Very clean atmosphere and Air conditioning was good

Parking at night kinda sucked but everything else was great

Well lit, provided a safe atmosphere and quiet .

I was happy when it was time to check out that’s all I will say..not going back there

I would recommend

Everything is perfect here.

Great

Nice inexpensive place, 15 mins from airport. The room was updated.

Close to airport, check in is easier

Only ok

Great service

My stay was excellent. Thank you.

Property is clean, well lit, its in the convenience of food and transportation, gas station, fast foods,pharmacy, 24 hour emergency hospital,

Driving distance to airport and right next to an Aldi. Very convenient

I will not return to this hotel!

Staff was kinda rude and not very welcoming. Room was extremely dirty. Wanted to get my money back and stay else where. They need to make sure they are checking room before giving it out room was not clean at all

O

Saw a couple bugs

I

I will disburse charges.

It was nice for an emergency stay. The only thing was the noise from the other guests. Other than that, we loved it

It was quiet and clean.