Red Roof Inn & Suites Houston - Humble/IAH Airport

I like staying here the guy is very nice always accommodating but the lady is very rude I had a bad experience with her every day I was told I was going to have to change to a single when I clearly paid for a double she swore I didn't. The when she saw I did no apology. The next day I asked for made service and nothing the next morning I was woken up by her I told her I asked for service the day before I was trying to sleep in and she ruined it. I exchanged towels she told me the towel was dirty don't clean shoes with it no ma'am I wiped my feet from the dirty floors that I asked to be cleaned I stayed a total of 5 days I never received maid service she told me the weekend was too busy that's why she didn't do it. Check out day I saw her that morning around 8:30 she said check out I said yes at 11. So at 10:40 she is banging on the door saying time to check out I told her yes at 11 it's not 11. She made my stay unpleasant I should never have had that many encounters with her period.

None

So many roaches

Great service fast and clean

The room was quite nice I'm so was the pet policy... Location perfect The staff could be friendlier more customer service oriented..... That said I owe the woman working the late night desk apology...ok.... I reacted in a way I don't like to react when she didn't wake me up at 4:00 for my flight and almost missed it..... They can tighten up but I want to apologize for my reaction.... The World shouldn't be able to get to me like that ?❤️

The stained curtains, big roaches, bedding had previous cigarette burns, bed was hard and old, all pillows were sooo flat, What pillow.. they do not accept cash app or chime at the window.

The manager was TERRIBLE. I cannot believe this is the type of managers that tall be choosing. I’m NEVER staying here ever again and I will tell all of my friends and family to never stay here. The manager was terribly rude and unprofessional!

Nothing

The rooms were old. The bed spreads had holes.

Curtains had holes. Many rooms needed major renovations.

Made us stay outside for 11 hours before we could check in, they cancelled my reservation and blamed it on hotel com it took 4 hours on the phone with hotels.com to get our reservation honored

Everything was great...as a matter of fact I'm getting ready to book a stay now for tonight and tomorrow night at Red Roof Inn on Highway 45 in Houston Texas Spring Texas

Not heat

Clean

Roaches mold dirty room

I loved everything

Parking

It said 24 hour check in and the doors even opened but no one came to the front desk. I didn't end up saying.. I want a refund because it wasn't my fault I couldn't stay there when I had every intention. No one has contacted me either. Horrible experience

They had room when it was late to check in. Recommend if you coming in on plane travel.

Tv remote never worked the tv, uncomfortable to see the homeless near the office

The shower Room natsy wasn't clean room very dirty urning on the toilet I will never visit again,they tried telling me that it was clean. I bleached my whole room down. Felt very uncomfortable

The beds were clean, and AC works very well , nice shower. Very clean room overall. Nice staff but not very helpful sadly.. When i woke up in the middle of the night and noticed that there were roaches by the bed nightstand and I then contacted the front desk to see if I could get another room and they said it was too late to do that which I can understand, lol i even asked if they had roach spray and that would be good enough for me but he said they didn’t and apologized. So that’s the ONLY thing that made me very uncomfortable, and I was not able to go back to sleep but other than that, it’s a great place if they could just fix that roach problem. Or at least offer another room in the case that it happens to someone else… no matter if it’s “too late” or not.

The location There were roaches everywhere, including in the bed I could not feel comfortable. The AC did not work. Also, the fire detector in the room was broken. It was disgusting and the staff when I asked for a another room, they get a new room. They couldn’t do anything about it and to talk to the owner in the morning, knowing that the owner was not gonna be there so when I got up to talk to the owner that morning, they told me he was out of town so they gave me the complete runaround and they wouldn’t even give me a refund so I will never go there again.

It seemed good from the outside. But it wasn’t As soon as I opened the door and turned on the light roaches took off running. The room smelled heavy of smoke it was bad.

The room above us kept us up all night very lou noises

The lady on the property is very rude and they steal .

The staff and the lack of vegelence. The way they treat the guest.

upon entering my room, i see the sheets and bedspread are filthy. They had the maid change the sheets but did not bring back a blanket to replace the one taken. Thankfully, I carry my own with me. They make a huge fuss over damage previous dogs have done, but dont consider other guests may not be that way.

I had to switch two rooms due to there being roaches in the rooms.

Bed hard no refrigerator

ABSOLUTELY NOTHING The roaches the my broke door that had wires and batteries hanging (safety hazard) black mold on the mattresses. The old 2008 mattresses were not flat because they were so old there was huge lumps in the mattresses that were covered with look like red and brown colored something both beds I took all the covers off there's roaches in the bed bed bugs all the amenities didn't work the dresser was broken couldn't use it to put my clothes in the hair dryer was very old rusted broken didn't work the toilet paper holder thing was broken all rusted the room that I paid for and reserved online is not the room that I got whenever I got to the hotel I was put in a different room that should have been cheaper than the room that I paid for but they didn't make that difference up I called them multiple times throughout the night because I couldn't sleep and they came out at 4:00 in the morning to check out the room I was told that the supervisor would be there by 7:00 a.m. and then by the time 8:30 9:00 came around nobody was still there to speak with me so finally the man in the office initiated the refund for my hotel I was told that they don't have anybody to fix the hotel the room that I was in did not have a smoke detector it was filled with spider webs there were cigarette butts behind the beds there was plastic silverware behind the beds and it was a very horrible experience and I would not recommend anybody go back to this hotel I feel like the health department should shut it down it's nasty it's run down it's like a death trap not a place to bring your kids or anybody.. the supervisor or owner that I waiting on for hours needs to take some classes on how to run a business correctly... I went to this hotel to have a personal break after losing my granny.. what I thought would be a night of peace relaxation & grief turned into a complete nightmare that I pray no other guest ever has to go through...

Nobody was rude it was all very easy which is rare Only problem I had was it don’t have a pool and I reserved a smoking room and got a non smoking room

Room could’ve been cleaned better. Uncertain stains on floor beneath bed

All the above mentioned. Room contained roaches, insect eggs in nightstand draws. Toilet inadequate flushing. Bed was highly uncomfortable. Temporary Residents as extended stay Shelter at location. This location does not meet Red Roof standards.

I wish these hotels invested money in making people stay welcoming it seems like they do not care bathroom is nasty stains on towels doors are not secure stains on bed bad smell bugs and roaches outside this is not a retaliation review but hopefully management can resolve these issues

check in. Clean better the room, resurface bathtub.

The main lobby was never open; all interactions were through a small night window. I only spoke to two staff members—one at check-in who was condescending, and another late at night when I asked for clean towels and why the room hadn’t been serviced. His response was dismissive and borderline rude. He didn’t have any towels on hand and told me to come back in half an hour. To make matters worse, sketchy individuals knocked on our door twice during the first night—once at midnight and again at 4:30 a.m. The whole place gives the impression of being more focused on long-term weekly rentals than on providing a safe, clean stay for nightly guests.

Roaches! Avoid at all costs

Lots of shopping and food options very nearby. This hotel is located in the heart of humble business district.

Staff were genuinely nice

Cleanliness of the covers and towels were not the best

I didnt like the facilities, the room smelled like smoke, the sheets had holes in it. The ironing board cover had tears in it.

Very nice clean quiet

It’s rate

The morning staff is Very rude and disrespectful to my family.

Great customer service, nice and clean

Quick walking access to numerous local eateries.

Hotel has accessible road to freeway and the area was safe. The hotel seemed under staffed but front clerk Pedro went out of his way for me. You get what you pay for.

AC good, hot shower good except sheets were stained and mattress was hard.

Very awful hotel roaches and no amenities

Quiet. Close to everything.

They didn’t have the room I reserved at check in and after agreeing to take another room the room I was given the ac/heater combo didn’t power on and it was a cool day and room. I went downstairs to let them know and instead of me hearing I apologize let me get you into another room and I will check it first before you move you items I’m hearing about a breaker being tripped like I was supposed to check it myself. Then the person that could give me a refund at that point this was all I would accept wasn’t on property and I waited 20 minutes with m6 phone dying and no charge ability in their lobby. Hotels.com made it right for me. The people that run this Red Roof Inn are not like the many others I have stayed months at a time at as an insurance adjuster at Castrophes.

Great as always.

Nice heds

Never even got to check in. The room that I booked was no longer available when I arrived to the hotel 10 minutes later

the floors and sheets were dirty. and there were cockroaches

Room was dirty. No wash clothes. Trim and toilet seat was chewed by animals

It's just a little to noisy from

This property is the best for your wallet if youre looking for a safe and comfortable quiet place.

FRIENDLY STAFF

Nasty, filthy, mold, dirty covers, disgusting tub, I can't believe this was a red roof inn

Very disappointed 😞

Safe

The room was dirty.

This is one of the worst places

Desk guy was very friendly. The room was very nice, loved the way it was arranged. Just a few roaches. I would stay again if ever needed.

My reservation was canceled.. need full refund

Unpaid for a room and I didn't have one when I arrived. The person there said his coworker called people to let them know it was cancelled. I didn't receive a call text or nothing. I get there at 1:40 am just to find out that the room I paid for was given away without my consent. I just want my money back and I want you to know you left a pregnant woman in the street without a place to sleep with a kid room. Shame on you.

Over booked me then never refunded my money when they cancelled on their end and I never even got to stay there .

We didn't check in, upon arrival the employee shouted that there was no space and kicked us out of the hotel, he said it was our problem with expedia, I even want my refund

The room had a lamp hanging out of the sealing and one plug was hanging out of the wall the fridge had a red substance in the door measuring the room was not checked and cleaned properly I could not enter the main lobby during normal busses hrs just over all the bed was good and the TV works COVID is over time to open the place to great guest properly

The Air conditioner was broken in the room .

Front door lock is broken and shower curtain is lose. Overall nice hotel but they need to do maintenance

It was great

Pool is green mosquito cesspool!! Staff is RUDE!! Pets are NOT Welcome, they will charge $100 for pets. Cockroaches EVERYWHERE!! Roach droppings EVERYWHERE! They will come in your room while you are sleeping even with "Do not disturb" sign! No security latch, no ice bucket. And when I asked, I was given the rudest response and handed a garbage bag. I was yelled at by the witch at the window. Messed up my reservation then deadbolted me out of my room with my cat and my belongings inside. This place was the motel from HELL!! TRAVELER BEWARE!!

Cleanliness

Television didn’t work no cable or satellite as advertised no WiFi as advertised patches in walls the bed coverings were literally curtains the pool was empty

Nothing to said

Property look nothing like shown on Expedia. Stinks horribly. Also blood stains on sheets . Management rude

Very quiet and room was clean. Bathroom did not have a light and the air conditioner did not work. Was promised it would be fixed and it never was. Was a very hot two night stay. Other than that, very pleasant.

Las tuallas para secarse todas rotas la llave del lavamanos rota

Loved it here

Horrible hotel!!! Roaches and dirty bed as soon as I opened the door

I just stayed for quick stopover in Houston and didn't rent a car. There is 3 mall next and.behind it. You can just walk 5 minutes for restaurants and less than 10 minutes walk to big mall for quick shopping ( brands such as Ross, Skechers....)

Room was clean & in great condition. Brusque & semi-indifferent attention at check in/ checkout was only problem (and a minor one at that). Everything else was good/great.

Where do I start , so first room smelled like pet urine second room no light bulbs no light only in bathroom and thank god 3rd room was ok for my short stay because I missed my flight do to Houston traffic but stay away from this place period they need new maintenance crew property is horrible

I stay here occasionally and I have always had a good experience. Rooms are clean, parking has been good and it is quiet. I will continue to come 2x a year for dog shows.

The rooms are spacious, comfortable and clean. It’s close to the airport so a plus for me.

Be careful in this hotel. Some thieves scammed me out of a $50 deposit, which they say is refundable and they never returned it to me. Later, scammers do not give an answer.

The staff amazing, room was clean has a nice smell to it. It’s an older place needs minor thing’s done. But overall it was nice.

There were a couple of power outlets not working properly.

It was in ok condition, not to hard to get to

Roach infested, iron did not work and had roaches in the water part. Shower head did not work properly & hot water was not hot.

The room had old gum on the floor!! We didn’t even use the shower! Won’t go back! Had our reservation for about a week and the evening we were to check in recd a call that our king room was no longer available. Asked us to book a suite. After plainly letting them know I wasn’t paying anymore they had a queen room available. Some motorcycle event came into town and all the rooms were over $100. Will not use again!!!

The advertised shuttle service is not operational. Smoke detector in the room was ripped out and light stand and chairs were old and rusty

I can bring my animals and itvis quite. Small tv, light in bathroom and sink area did not work.

If you’re looking for a basic place to sleep and shower and not much else, this is the place.

Other than that I was very pleased.

Generally it was all ok. Only opportunity area is the check in process that is outdated

The hotel is not up to state safety codes. The smoke detector was not functioning. Live wires were exposed and if there had been a fire, my dogs and I would have died. I noticed it in the morning and when I checked out I advised the lady at the desk. He confirmed that they were of the problem but still rented the room. The light in the bathroom flickered and wouldn't turn on completely. The bathroom was unsanitary since there was not lid on the commode. The air conditioner was extremely noise and would not cool. The hair dryer was so loud the person next door complained. Two other amenities were missing: no complimentary breakfast and no iron in the room. And if that wasn't enough, the night clerk was not nice.

Avoid at all costs. This is crack addict central.

This is a good location close to the airport. The staff are cool. The rooms are big and they are pretty clean.

The type of room I reserved was not available. They did give me another type of room though.

If you just need a room to spend the night, its ok. Not fancy about this place.

Horrible bed bugs walked in the room and checked right out

Tossed my stuff out, nothing too important but moneys worth of stuff. Acted like it was impossible that the staff could have touched my stuff, said it wasn’t even in the trash anywhere.

Very run down the slum an dirty looks like HELL

Do not stay here!! Terrible (and I went in with low expectations - just somewhere to lay my head for six hours)

I was stuck so I had to pay or no place to sleep the night

This has to be the worst hotel I've ever stayed in. The front office people were the only nice and civil people. The house keepers were extremely rude, they called my son an IT, and argued with me about new sheets, called me dumb. It was ridiculous. I got a refund and left. Horrible hotel

I had worked so late and had to go back in 5 hrs. I grabbed this deal and it was worth every penny. Clean friendly. I will stay here again on my next round of shifts

All was good. Great price though Expedia. Clean room. Comfortable bed. Like the dark curtains

Dirty floors, broke curtains, lamps without bulbs, dresser was broke, toilet didnt work.

Room was clean and provided great services. They assistant you right away.

The sheets hadn’t been changed the towel smelled dirt bathroom was dirty

They advertised a continental breakfast and when I check in they told me about it again. When I checked it out in the morning however I was very disappointed. There was absolutely no fruit of any kind there was a machine that dispensed what was claimed to be minute maid orange juice. But one spigot had only water and the other spigot had water down orange juice. They had Cheerios but no milk to put on them. the other disappointment was when I checked in I could not get the television to work and one of the staff look at things for a little while finally gave up and brought me a new remote

I would not recommend this place to stay not professional.

Broke ice machine, key machine broke. Non smoking room smells like ashtray. Sheets were waxy/sticky. Staff was nice. Didn't see any roaches and bed was comfy. Nice and roomy.

Ice machine broke, key machine didn't work, non smoking room smells like an ash tray, sheets on bed are sticky. Nice staff.

Had a pretty terrible experience for the few hours that we stayed here during our layover in Houston. We flew in late (just after 1:00am), and it was too late to get the hotel's shuttle. Not a problem there. The employee on the phone told me that he was the only person working, so he couldn't come to the airport to pick us up, which I completely understand. Checking in was easy, and we booked the shuttle back to the airport at 7:00am. Our scan card to get into our room unlocked the door, but the door wouldn't open. I tried 3 different times, but it just wouldn't budge so I went back down to the front desk to let them know. He followed me up to the room and noticed that the lock on the door needed a special tool to open up the piece needed to open the door, so he had to run back down and find the tool. He comes back up and pops the little piece off, and opens the door for us. Wouldn't it have just been easier to put us into a different room rather than keep us in a room where the door didn't open? By this time it was only about 3.5 hrs from when we needed to get back to the airport, so we went right to bed. I set my alarm for 30 minutes before we were to get the shuttle back. So I wake up and start going downstairs to get breakfast. BUT THE DOOR DOESN'T OPEN!!! So not only did the employee have to let us into the room, this means we were also locked INSIDE the room with no way to get out (short of breaking the window).