Red Lion Inn & Suites IAH Airport East

Very good

Exceptional

Kind staff elevator worked !

Nothing Everything

Nothing Everything

The motel is positioned in the market to cater for short term stays. The Airport shuttle was great. The rooms have no coffee making facility. The breakfasts are very basic, orange juice and apple juice and poor coffee with sweet bun.

Every thing was good except I had an issue with getting hot water to take a shower on Sat. Night.

Clean, friendly and helpful staff, good location Coffee maker in the room would have been nice

Clean, friendly and helpful staff, good location Coffee maker in the room would have been nice

We arrived late at night, the hotel front desk agent was so kind and helpful and gave me clear instructions for the morning route I needed. He was so accommodating and it really enhanced my experience. We also liked the quietness, no fuss. It’s a place to crash between flights and travel, it’s not a hotel to come and stay in for the amenities or aesthetics. It was great for what we needed! Maybe some better options for food and drink would be nice.

We arrived late at night, the hotel front desk agent was so kind and helpful and gave me clear instructions for the morning route I needed. He was so accommodating and it really enhanced my experience. We also liked the quietness, no fuss. It’s a place to crash between flights and travel, it’s not a hotel to come and stay in for the amenities or aesthetics. It was great for what we needed! Maybe some better options for food and drink would be nice.

Friendly staff

Close to the car park for transportation

It was comfortable, clean and close to the air port. I especially liked having a shuttle service. It served the purpose when I had an unexpected flight delay.

It was comfortable, clean and close to the air port. I especially liked having a shuttle service. It served the purpose when I had an unexpected flight delay.

Exceptional

It’s a good hotel to have a place to rest while in transit

Close to airport. Provide 24 hr shuttle to and from airport. Bed was comfortable.The property is located in a place that allows you to walk for some food. Bedding had some stains both nights we stayed.

Close to airport. Provide 24 hr shuttle to and from airport. Bed was comfortable.The property is located in a place that allows you to walk for some food. Bedding had some stains both nights we stayed.

Passable

Yes airport shuttle was great

The room was a smoking room, which was not advertised. The room reaked of smoke and there was a pill on the floor. The staff was nice though.

The staff were pleasant and the price point was very reasonable! I would’ve liked breakfast but for the price I understand and Waffle House was walking distance.

The staff were pleasant and the price point was very reasonable! I would’ve liked breakfast but for the price I understand and Waffle House was walking distance.

The room stunk. It was dirty. Small bugs on bathroom floor, old roll of toilet paper and opened shampoo in bathroom. Bed was old and hard and nasty. Big dried blood spot over 12x12 on the mattress pad under the sheet. We chose to sleep in the other bed. Would never go back.

Room was clean, but smelt heavy with smoke when asked for a non smoking

Very good

00

THE worst place I’ve ever stayed. The place had roaches crawling up the wall in the room. The whole hotel smelled of marijuana. Bathroom is stained and falling apart. Water does not get hot. Just twrribel

We had absolutely no hot water and there was no one at front desk to speak to about the issue! It was 32 degrees outside it would have been nice to take a hot shower but no such luck! Bathrooms also need updating there’s rust and water didn’t go down in tub!!!

Nothing I did not feel safe or very comfortable. It is a very old, dirty facility.

Nothing I did not feel safe or very comfortable. It is a very old, dirty facility.

Yes

Awesome

Location was great It was a dirty room someone’s used contacts were left on the bedside table and honestly it was 97 degrees in the room and on the lobby and hall it was 82 degrees in the middle of summer like come on keep the ax at 73 people need an escape for the Texas heat

Area seemed sketchy. Front desk guy was very helpful and polite.

Overall our stay was nice. We were there for the Junior Olympics. Our initial sheets had stains on them but they switch them out when asked. Their customer service was good. They could update the breakfast area. Beside that is was a good stay.

The check in gentleman was great

Please, AVOID at all costs!

I hope they improve on that, the property is very well located and the rooms were ok.

The staff that checked us in was quick helpful and made sure we settled in comfortably even when our first room had trouble cooling

It smells

parking was bad but overall good experience

All goog!

Very dated and not maintained.

Whole property smelled like marijana. We felt unsafe to stay and property refused to give us a refund.

Quick and Easy check in. Clean. Quiet. Comfortable. Convenient. Places to eat nearby. Free parking. It's just what I needed.

The room was spacious but average. My biggest complaint was the lack of hot water and water pressure. The shower and sink water never got above luke warm.

Bed comfortable.Very lukewarm water for shower.great to have shuttle to airport.

It was a brief overnight stay before flying out the next morning. But the room was clean and comfortable, and a good value. I would stay there again.

This hotel near IAH is a good value! I was able to get into my room several hours ahead of the 3 pm check-in, which I greatly appreciated. If you don't have a vehicle, the area around the hotel is not very pedestrian friendly, but I satisfied my thirst and hunger with the nearby options.

Clean room, friendly staff. Very basic motel. Recommend for short stays.

Found bed bugs alive in the bed. Moved to another room only to have no A/C.

AC was off so it was really hot when we walked into the room. It took about an hour or so to cook. Was ok just to get some sleep before an early flight.

Not enough parking space for guesses !! Had to park in front of entrance way! Praying when I come back out next morning my car will not be towed!!Morning and night staff was great ! The evening Indian man was disrespectful ,talked rough to customer!!

The hallway smelled like cigarettes!!!

Not real fancy but very clean and great customer service!

Bed sheets were dirty in two rooms that I checked into.

Location

I accidentally booked this location...but I'm so glad I did. The room was fantastic, the desk clerks were friendly and helpful. This location was 10 minutes away from my intended location, but, going forward, I'll drive that extra 10 minutes for a superior experience. This is by far the best experience I've had at a Super 8.

Excellent

This hotel is clean, staff members are very friendly and helpful. Airport shuttle service provided free of charge is plus. I recommend anyone who travels through Houston Bush intercontinental airport to choose this hotel for great night stay.

Was great

Cockroaches in room...........

Excellent stay, staff, location of property, clean, quiet, near by international airport. I recommend this place to anyone in future stay

I was moved to the room next door and there were some dead roaches in the bathroom.

Language barrier with housekeeping

The room was pretty comfortable but the bathroom was dirty when I got here. There were a few strange hairs around and a stain on the toilet seat that I cleaned myself.

Reference S#90691888

Clean and easy to get to

I enjoyed my stay just wish the facility had a pool n jetted hot spa. I will return soon oh n i didnt have any problems with anything.

The decor in the room was quite unimaginative-- Laminate wood flooring-- no rugs or carpet-- A very simple chair to sit in a dresser/desk- Service was good as we got in very late and were taken care right away.

Our air conditioner leaked. Other than that it was

Note: this review is not embellished in any way. I arrived at this property at 12:00 AM, there were 5 people ahead of me checking in. The woman doing check-ins ha absolutely no idea what she was doing with her computer. Each check in took close to 20 minutes to complete. It was clear from watching her that she had no idea how her computer program worked, several times she used her phone to call what seemed to be a family member to ask tech support questions. In the middle of one check in, guests came from the elevator to the desk stating they had been given a room that was already occupied. In the middle of another 20 minute check in she stopped the process to take a 5 minute phone call regarding shuttle pick up. Another interruption came from a guest who was given a room that was supposed to have been given to another person in his party. There was a man working alongside her who did absolutely nothing except hover over her as she hunted and pecked at the keyboard. when I finally made it to the counter, I saw that she was using a notebook with program instructions - “press SHIFT (highlighted in orange), then press * - highlighted in orange - she clearly did not know how to use the program at all. I had time for exactly 4 hours of sleep before having to leave for my morning flight and a full HOUR of those was spent trying to check in. On the job training needs to happen BEFORE guests arrive, not DURING check in. Shuttle service from airport was very efficient.

Right next to a sonic and waffle house. Great place if you have to stay in Houston overnight

Due to Covid things are still a little different but the stay was good.

Great stay

Front desk were very kind!!! Customer service was excellent!! I really enjoyed my stay because of their kindness

I expected more for $100 a night. The hotel seems to be run down and is it bad need of carpet cleaning

It was an average stay. That's all I have to say about that.

Breakfast offered when reservation was made was never served. Housekeeping person missed several days.

My stay was great. The customer service was excellent.😊😊😊😊

Very informative and sweet. Quiet I enjoyed my stay.

We had a very brief stay between flights. Really convenient to have the free shuttle from the airport. Comfortable bed. Checking in was a very slow process; possibly new staff??? We weren’t able to make use of free breakfast as our flight was too early. Overall I would definitely recommend this hotel!

A/C works great. A little difficult understanding the desk staff and quite slow getting checked in, but after that all was OK.

Got a phone call from the front desk lady sounded angry telling me the shuttle was ready to go. I was ready to leave the room at 1055 and came down stairs for the luggage cart. When I returned to the room the key card no longer worked. Returned down stairs the lady sounded upset because I wasn't out of the room. I told her I can't get my luggage because the key no longer worked. The driver complained that I was late. I was told at check in that the shuttle would be called when I came to check out. Not told to be downstairs at 11am.

There were Bed Bugs in the bed, I caought one & took it to the front desk, when I showed

Cloae to airport, friendly staff, transportation to/from airport.

The airport shuttle picked us up at the airport within 5 minutes. The room is big, clean and comfortable.

Own cables. Above & beyond might be a good description for a place that respects everyone’s humanity no matter the circumstance.

Easy check in and comfortable room. I was happy with the service

Everything was good..................................................

It was so hot all throughout the hotel. The room didn’t get that cold and it smelled like weed on the entire floor.

Nice staff and facilities located within walking distance of eateries. Breakfast is cold only coffee, toast, Danish, and cereal.

My flight was cancelled so this was one of the few place still available. If I had a choice, I would stay somewhere a little nicer. If your budget is tight, this is not a bad place to stay.

Pleasant stay near the airport. Staff was nice and we appreciated the free airport shuttle. A good value for the price.

Room was ratchet, small tv, one chair and overall felt like some sort of punishment having to stay there. Eventually, had to give up the idea of even being able to spend another min there, much less entire nigh and left in less than 1/2 hr. of arriving. Motel refused to issue any type of refund and basically gave some bs run around about Expedia having the money. Wyndam should be ashamed of having their name associated w/this place. Very deceiving and disappointing.

No frills you get what you pay for - easy to get checked & out no drama at all

First night, Helpful staff, second night as agreed with staff nephew waited in lobby until he had a booking and they lied to say he didnt h pickup or had ave one, left him stranded wouldnt let shuttle take him back to airport, lied to police to remove him and when asked, Tim said they didn't honor bookings made after 2pm ... etc.... horrible experience for someone new to Houston.

Close to airport, able to leave my car there while on vacation, good airport shuttle

For 8 hours we stayed it was just ok,but never again,a 1 out of 5

Dirty Room, Definitely a cheap seedy motel, expensive for a dump, breakfast was crap

I didn't like the fact that there was not a luggage carrier up front without waiting for it. I had been on a four hour trip and was tired. Instead of waiting, I just carried it all up to the third floor. Then when I got to my room, the key card didn't work, had to go all the way back to the 1st floor and get a new card. The next morning, I found out coffee pot didn't work. Had to get dressed and go downstairs to have my morning coffee. The room was nice and also clean. I would stay again.

Clean place. Breakfast less than basic. Very few choices.

Old old old inside

The place is clean. The only thing is they need a beeter breakfast menu.

Hotel staff was great. Pillows we're horrible. There was no hair dryer or conditioner but was ok for the 2 days we we're there

Very nice stay with much helpfulness from lady at checkin.

Desk clerk should be fired. He is not people friendly

I have called to complain about the service I got so I will leave it at that. IT SUCKED!

Was there when I needed it on my return trip from Naskila Gaming.

I didn't like that my vehicle was stolen right outside the front door of the hotel.. The staff person on duty, Mr. Patel, was very suspicious about the ordeal.. He first tried tell me my truck wasn't stolen.. He'd been on duty and didn't see my truck I described to him. I asked about video coverage, he went to review, would take pics of different times with his small cell phone then show to me telling me no see my truck as if I was lying about parking my truck when I checked into hotel.. I ask him to run video to time I checked in and run video until he saw when someone stole it. He wouldn't do that, kept say no truck found!!! Will never stay in one of these hotels and will definitely advertise for them!!!!

I found the staff to be more than helpful when I needed to use Lyft and Uber. Finally a Motel with no carpet on the floors.

After a LONG day of trying to fly back home to AZ from Atlanta, several rescheduled flights then cancelled flights then rebooked then missing my connecting flight, all i wanted was to lay down and rest. They quickly sent a shuttle for me and waited maybe 10, 15 minutes for pick up. The room was comfy for the night and the check in person was nice as well. Had a quick waffle at their continental breakfast and headed back to airport. Although the stay was quick, it was the best customer service I had received all day!

The gentleman that check me in was very nice, but the room was so bad , it was very hot , A/C didn't work properly, sheets were stained, fake wood floors were filthy, tub had a diet ring.

This hotel was nice and clean, however they a/c wasn’t on in the room and it took a couple of hours to cool down. I couldn’t relax immediately although I was exhausted that’s my only complaint. Other than that the room was clean and updated with new decor. I would go back again. I was visiting from Dallas, Texas. Thanks Super 8!

Good service clean would definitely recommend close to airport as well

Pleasant and helpful staff,clean and spacious reception.. close to IAH,comfy bed ,air con,TV/Cable..fridge,mic wave,coffee,in room or @ recpt..Great pizza place,shops, 2 mins walk.And a free shuttle to IAH about 10-15 mins away..Highly recommend

The room had the worst foul odor like Pine Sol and cigarettes. There was a dead bug on the sink. When I called the manager he asked “what would you like for me to do?” The bathtub wasn’t clean. The bed was comfortable. Breakfast was pretty much nonexistent. Will never stay here again.

great value close to airport