Country Inn & Suites by Radisson, Houston Intercontinental Airport East, TX

Both very rude people

Dirty rooms, mold, only 1 working washer and dryer, no water fountain to refill bottles. Poorly compensated for inconveniences caused by their lack of cleanliness

It was quite Clean on the outside for the most part can’t say the same for the rooms inside.

My room was well furnished. However at 12am midnight the central air conditioning system smelled like cigarette smoke or mildew. It was very bad and I could not sleep for several hours. The hvac system really needs an upgrade or replacement.

My stay was Blessed and Pleasant

Nice, quiet, and peaceful. I was able to get a good nights sleep.

I only gave this hotel 4 stars because it is under renovations. The rooms was great. One of the rooms i stayed in did not have a trashcan, which I'm sure was just an oversight. I wasn't able to enjoy breakfast only because I checked really early. When in Humble this will be my go to hotel. Each room I was in was like a mini apartment without the stove. The bedroom was separate from the living room and the sofa let's out into a bed. Which if you are traveling with kids it's great because there are 2 televisions.

I couldn't even stay in here and requested a refund. They would not refund my full stay. The room stunk and the bed looked like it was laid on. I would not take any kids to this hotel nor stay here even if it was the only hotel in the area available.

Breakfast was fine.

This day was OK but my sheet were not changed as they supposed to be changed every 3 days during our stay and the breakfast was ok i guess it could be better and the front desk was not very helpful at times when addressing issues.

Clean, comfortable, great breakfast too!

Even though property is under renovations was still clean and maintained. Staff was very helpful

Hotel is undergoing renovations but was still clean. The staff was very helpful and considerate.

Only problem we had was the morning we left. They started remolding in the next room at 8ish and woke us up.

N/A

Breakfast was bad, I understand it is undergoing upgrades. If anything the breakfast should be better.

Property was nice, bed was comfortable. I wish they had more options for people that dont eat meat. Overall a nice play to stay.

have stayed here before however will not again. hotel is VERY MUCH dis-repair. stains on sofa, and wall. crack in wall. baseboard quite damaged. dresser drawers would not stay shut. bathoom door sticks. bodywash dispenser broken off wall. brought another couple with us and was VERY embarassed that i suggested tis hotel. DEFINITELY OUR LAST VISIT THERE

The location and breakfast. The rooms were not like the pictures on hotel very small the a/c didn’t work so good. The inside pool was freezing cold.

The stay would’ve been tolerable if the front desk agent hadn’t overcharged me when I extended my stay. Every time I asked the same front desk agent for something he acted as if he didn’t know anything. When I got the chance to speak to a different front desk agent she was very helpful and processed the refund of the money that I was overcharged but I’m still waiting on that refund.

news more help the update to the room was bad

Location

Was not clean enough for the rooms only serviced the room on the third day which I think should be daily or other day depending on the time you are there especially when your a family with kids and babies

Everything good excelente

It was just ok.

Very good

When I saw the pictures on the profile, I liked that it looked comfortable, had a pool and had a breakfast available in the mornings. I also saw it had a jacuzzi in the room, unfortunately only a select few had that option and it was unavailable. Guest service was good. When i got to my room it looked clean and comfortable. It’s a big sized room and very roomy bathroom. It also has a mini fridge. Breakfast was Ok, different options to choose from, eggs, sausage, yogurt, cereal, oatmeal, apple, bananas and waffles. I picked this one because the price was more expensive rather than going with a cheaper one because of the Jacuzzi and Pool option. .but my mistake, didn’t know it was going through a remodel. If i knew i would’ve picked a different hotel. In the mornings I could hear the hammering and drilling . Plus the smell of paint and chemicals. Bummer the Pool was not heated. it was so cold. I didn’t even use it while I was there and it was so hot outside. There were no rooms left to get the Jacuzzi option. This hotel is right by the highway so you guessed it, the buzzing and humming of the highway noise was heard throughout. My uber driver said it was hard to get to this location because of the way you have loop around the service road next to the highway. It’s a one way street so if you miss the exit you have to go all the way around. talk about not being pedestrian friendly it took me 50 minutes to get to the restaurant on the other side of the highway and 30 min to get to the Mall shopping center and movie theater. Plus it’s Houston so yes the days are Hot and Humid. I could have just stayed in my Hotel and ordered in but what’s the point of visiting if you can’t see the sights. I was wanting an Oasis of tranquility with a pool and courtyard, but I didn’t find it here.

When I saw the pictures on the profile, I liked that it looked comfortable, had a pool and had a breakfast available in the mornings. I also saw it had a jacuzzi in the room, unfortunately only a select few had that option and it was unavailable. Guest service was good. When i got to my room it looked clean and comfortable. It’s a big sized room and very roomy bathroom. It also has a mini fridge. Breakfast was Ok, different options to choose from, eggs, sausage, yogurt, cereal, oatmeal, apple, bananas and waffles. I picked this one because the price was more expensive rather than going with a cheaper one because of the Jacuzzi and Pool option. .but my mistake, didn’t know it was going through a remodel. If i knew i would’ve picked a different hotel. In the mornings I could hear the hammering and drilling . Plus the smell of paint and chemicals. Bummer the Pool was not heated. it was so cold. I didn’t even use it while I was there and it was so hot outside. There were no rooms left to get the Jacuzzi option. This hotel is right by the highway so you guessed it, the buzzing and humming of the highway noise was heard throughout. My uber driver said it was hard to get to this location because of the way you have loop around the service road next to the highway. It’s a one way street so if you miss the exit you have to go all the way around. talk about not being pedestrian friendly it took me 50 minutes to get to the restaurant on the other side of the highway and 30 min to get to the Mall shopping center and movie theater. Plus it’s Houston so yes the days are Hot and Humid. I could have just stayed in my Hotel and ordered in but what’s the point of visiting if you can’t see the sights. I was wanting an Oasis of tranquility with a pool and courtyard, but I didn’t find it here.

Honestly, we noticed more issues this time around. We noticed water stains on the ceiling of the room. The sink splashed everywhere. Hotel management knocked on doors looking for a weed smell. As well as a fire alarm going off at 3am the last day of our stay. I'm truly not one to complain, but this stay was truly one of the harder ones as we have small children.

Vehicle was stolen from parking lot.

I got the handicapped accessible room. First off the bathroom is not safe. Water leaks out of the shower causing the floor to be wet which can cause issues with slipping. The water also has leaked out into the carpet outside of the room making the room smell musty. The bed was very hard. Not enough pillows on the bed. The sink in the bathroom didn’t drain well. Breakfast was okay. I’ve stayed at other country inns with better breakfast options. For the amount of money I paid I expected better. Will not stay here again.

Nice clean room and friendly staff

Our AC was broken, so I reported it, twice. Both times I was told they would try to Change our room or to come look at it, to “give me a minute” unfortunately, a minute never came.. So it was just a hot miserable night.

No

Superb

Travelocity owes me a $25 credit that I haven’t been able to get. I complained about my room door was jammed, I had to use my shoulders to get it open, also I reported air condition wasn’t working properly.

There were roaches and it was very uncomfortable and it had a bad smell in the room I even tried to change my room, but there was no one available

There were roaches and it was very uncomfortable and it had a bad smell in the room I even tried to change my room, but there was no one available

It was good just a bit loud….

NOTHING , but the staff were nice and respectable . The rooms were atrocious. The first room had ripped up carpet, stains on the curtains, hair everywhere in the bathroom , no remote , light was out bad smell , broken door , and stains on the chairs and couches .

NOTHING , but the staff were nice and respectable . The rooms were atrocious. The first room had ripped up carpet, stains on the curtains, hair everywhere in the bathroom , no remote , light was out bad smell , broken door , and stains on the chairs and couches .

Poor breakfast and the pool is very cold, wherever the pool is indoor

Good bed Poor breakfast and the pool is very cold, wherever the pool is indoor

The staff was very rude. I got a room that was dirty crack wall. The picture had nothing to do with what they gave me old furniture. I had to request a transfer and they got upset because I requested a transfer. I do not recommend this place at all and I don’t travel that much. It was a bad experience.

Property is undergoing some renovations and this property was part of the Harvey flood years ago it needs some work but the staff is great the breakfast is excellent the hotel is kept extremely clean just don't expect five-star amenities and be prepared and it's a little bit run down but the people here are fantastic. And besides look at the price you're paying for it you're not going to get better than that I stayed in the king suite with a separate bedroom and it's fantastic

Out room was old and dingy. Our door was so hard to open and close. Some of our lights didn’t work and our TV was wobbly so we had to hold it up with a cup and the blocks were broke on the window so we couldn’t open the window to hear the rain, but the bed was super soft and the shower was clean.

Loud construction work on the property kept us awake. This location is independently owned and operated away from the original hotel name.

Very good place its clean and nice thank you 😊

The room was nice and clean.

was for the indoor pool. The kids couldn’t even get it because it was freezing. We asked the person at the counter to turn the air off in the pool room but he refused. The room was okay but the couch ans chair were filthy.

The room was very clean and they were doing some remodels to update the property as well.

The room included two dressers; however, both were in poor condition, with drawers that would not stay closed due to worn-out runners. Breakfast offerings were very limited, both in variety and quantity. Although there are signs indicating that the hotel is undergoing renovations (with construction materials and flooring visible in common areas) it still has a long way to go before it can be considered modern. For example, the room lacked basic amenities such as USB ports, a safe, and closet doors. Overall, my stay was poorly acceptable; the mattresses were comfortable, and the linens were clean. However, it is not a property I would choose to return to.

I did like it it was dirty the room are old not like the one on pictures and the staff very rude I will never come back to this please is horrible

Feeling pretty good,

Parking was fine. Check in employee was very dry and not personable. Checkout employee was pleasant. There were finger nail clippings in the corner of our room and food crumbs under the air conditioner.

This was a very dirty property. It is also being remodeled and that does not help at all.

Great Place to stay.

Ew. Gross. Yuck. Don’t do it. The place does not look like the nice pictures as advertised. Breakfast was ok. The room was so gross!

Great

Check if the restrooms are working properly

Exceptional

Not very friendly staff older condition breakfast very average would probably not recommend this property

Otherwise, it's a dump

Very good

Personally feel Need to improve pillow quality and little more cleaning for carpets Rest is all good

It was great to me. The staff was pretty cool. The rooms was clean. The breakfast was good.

Everything was great!

The hotel shows its age. Our outlets were coming out from the wall, the bottom of the bathroom door was damaged, the bathroom door wouldn’t latch or lock. The breakfast was very small and was out of eggs and bacon, took a very long time to restock. There was one other family (4 people) at the breakfast, seemed odd to be out of so much. We paid around $120 and I would say this would better compare to a $70-$90 room/stay.

Rooms have an odd smell lingering an the couch was very stained but otherwise the bed was really comfortable and the rooms are spacious and breakfast wasn’t bad at all

The great Help from Ms. Veronica Clean and great service

The great Help from Ms. Veronica Clean and great service

The rooms are not the ones shown in picture or nowhere near them. This is a very ran down hotel and they are not truthful.

The overall experience was great. It’s just when I first arrived the lights in my room did not work and I had to be moved and then the next day my key card did not work.

Room was okay it was not the worst but it had stains in the curtains and would not close completely. Spacious room, most definitely but not enough towels. Our door would get stuck a few times, and you would think it had many floors how slow the elevators moved. Food was ok but they made sure it was replaced when it would get low.

The room had a lot of damages. Some of the light switces didnt work.

Breakfast not as Choice's Hotels. And the reception guy can be more friendly or kind. Room was ok and bathroom as well.

Exceptional

Disgusting room. It’s as if they made up the beds but did not clean the run. Sofa was stained. Smelled like smoke. Refund requested after received after the from desk walked the room himself.

Room was clean but dirty. The floors are stained, the room paint was peeling. For the price I would say it was low quality. I was afraid of catching something.

Room not the newest, clean but damaged. Staff was cool, very helpful both morning and night shift. Gym had a lot of broken equipment but we made due. You get what you pay for here…. Nice place to stay on a budget if you don’t plan on being in the room much.

Exceptional

The shower handle and spout fell off if you touched them. Carpet was old and worn.

The location was near restaurants and a mall we could walk to. The bed was clean. The reason we chose this hotel from the site was the free airport shuttle they offered. They do NOT have an airport shuttle and we ended up paying $44 for a taxi ride. Also carpet was severly stained as well as curtains in room were horribly stained. It was a basic no frills stay. Outdated decor.

Overall it was indeed a good stay. Quiet. Food - ok.

Although the staff was very friendly and nice, it couldn’t make up for all that it lacked. So others may know there is no shuttle at this hotel and yes, they have a pool, but it is not heated. It’s more like an ice bath like a sport so ice bath! If you like really soft beds, you will not find them here they’re more for people who like really hard firm that the bed was very hard. I think that the hotel could’ve been cleaned more looked after failure to keep the force cleaned by the elevator, then the hole in the pool room where it looks like someone shattered out the window and pcs of the floor is coming off! I would not book this hotel again. I feel like we overpaid we were ripped off I wouldn’t pay over 80 and when you compare it to some of the other nicer ones it just does not stack up. I would give this hotel a six.

There was a huge roach dead under the desk in our room. The lady working at the front desk didn’t seem shocked or worried when I told her. She didn’t ask any questions just said she would issue a full refund.

Furniture‘s outdated room can use remodeling, breakfast was horrible

Bugs customer service horrible

We had to wait over 30 minutes past our check in time to get to our room. The pool was cold, green, dirty, and no available towels. When asked for more towels, we were provided with small had towels. The door to the room had to be pushed very hard or kicked open due to being stuck every time in the upper corner. In the room: the chair was ripped, the shower tile was cracked, the toilet tilted forward when sitting on it, there was clothing from the last guest under the bed, the drawers in the cabinet wouldn’t stay closed, pillows were very flat, and the bed comforter was stained. The breakfast was lacking as well - the biscuits were hard as rocks and the napkins were thin, small cocktail napkins.

Good place

The night clerk was rude and extremely racist against my husband

Everything was nice

The air conditioner was extremely loud throughout the night. The room was in

Room is dirty and does a bad smell, staff are not friendly.

Not clean, pool looked very yucky (green’ish, felt slimy, dirty floor), drawers kept opening on their own (dresser and night stand), shower was not clean, pictures did not accurately depict what was there. Ceiling looked a bit scary, very stained from old water leaks. Staff was very friendly.

Yes I had a great wonderful experience in the room and the staff was wonderful and great and healthy

Everything was great. Definitely will be staying again

As

Clean. Helpful stuff. Breakfsst could be better.

Clean yes furniture could use cleaning.swim area had broken gl broken window with caution tape

No toilet paper por 2 days No towels for 2 days No hot water reach customer service multiple times and they said they will get back to me and never did

Nine

I have stayed at this hotel many times over the years. I will not be staying there again.. we had issues with our first weeks accommodation there where they said they would hold our luggage for two days while we weren’t there and then turned around and said they did not say it so we didn’t have any luggage for a couple of days and then on our final stay there for two nights we were in a room with bedbugs. I went straight down in the middle of the night and had our room changed the next day. I had to broach it with the staff and they were very non-concerned and just kept asking. What did I want them to do? I explained to them that they needed to get the room cleared out properly and fumigated and get rid of the mattress and they just said they didn’t have to. They literally just took the sheets and wash them and they did not care about us being there. I will never stay in this hotel again, which is a shame because it’s so convenient in location and used to be a nice little hotel.

Clean facilities nice service staff easy access from the highway

It was fresh and delicious

The hotel was okay for a night or two. The door key pads didn’t work well and ours broke and we had to change rooms in the middle of the day since no maintenance was available to fix it. Otherwise it was easy to get in and out of the area.

Before leaving for our holiday, I phoned the hotel and asked to speak with the manager. I believed I was speaking with, and I specifically asked whether it would be possible to leave two pieces of our luggage at the hotel for two days while my husband departed on a cruise and my daughter and I flew back from New York. I was assured that this would not be a problem. Unfortunately, when my husband checked out today and brought our luggage downstairs, he was informed that the bags could not be stored. The staff member he dealt with—and whom I later spoke with—was rude and showed little concern for our situation, despite the fact that I had arranged this in advance. As a result, my husband has had to take the bags with him, leaving my daughter and myself without luggage until 6 December. We are already booked to stay at your hotel again on 6 December, but this experience has caused us considerable inconvenience and disappointment. I would appreciate it if you could look into this matter and provide clarification on why the previously confirmed arrangement was not honoured.

Nice room. Wonderful staff. Will visit again for the fourth time. Thank you

The hotel smelled damp and of mold. The carpet in our room was wet, and mold was present. We immediately left and booked a different Hotel. Should have read more reviews before booking.

Everything was perfect

Nice little indoor pool, convenient to airport (no shuttle) breakfast was biscuits and gravy every day. I wanted some bacon or sausage! And more fruit selections. I was satisfied with the level of cleanliness

Overall Very good!

1st room was completely torn down, and second room had filthy carpet with stains. Hotel needs an upgrade. I was happy to only spend one night with them. Staff was courteous but won't return to this hotel.

had 1/3 roll of toilet paper had to as for more no cover on tub overflow no seat in tub/shower on shower handle on hose as this was accessible/handicap room

The room was not really up to par. The sheets were stained with old stains. The curtains were stained and the faucet and toilet were old and grungy

The only reason I booked this hotel was because it stated it had an indoor heated pool. The pool is inside but it is not heated. Would have stayed closer to the event I was attending if this had been stated.

Safe and easy parking

Clean room| good parking

Mold in room , roaches, when asked staff to come do housekeeping all that was done was new towels put in restroom no cleaning whatsoever when we checked in the previous people who stayed in the rooms hair was in the bed and hair ties were all around the room. It smelled like mildew each time entering the room. I will never be back

The hotel itself was kinda ru.n down. The room was pretty spacious and quiet. Just very runned down. Staff was very nice and attentive. They had a breakfast they had a pool. The pool was kinda chilly. There was a huge mall and shopping nearby, but not very easy to get with no sidewalks. It’s a good deal if you’re passing by for a night or 2.