Country Inn & Suites by Radisson, Houston Intercontinental Airport East, TX

Non

There was a women that was really rude and she was giving us an attitudw sense we got there and she tell us to leave because my babys were crying and we alredy had the reservation

Es muy lindo cuando te encuentras con un hotel con un buen servicio, especialmente por Veronica. Gracias de corazon.

It was good

Fresh coffee always available. Did not like that the swimming pool was closed during my entire stay.

The room is beautiful and cozy. Has everything you need. I had the best sleep for my stays. The staff is also friendly.

The beds were like rocks. The website did not disclose the property was under construction

It was under construction so nothing was available

It was great

Give the guest the room the booked Did not get the room I booked

Give the guest the room the booked Did not get the room I booked

Pool was closed even though they sent a message confirming pool hours before we arrived. Room smelled like mildew. Drawers opened on their own all night. Only one outlet worked we had to take turns charging devices. Breakfast was barely above a continental. Burnt sausage and ... grits? I couldn't tell honestly. We just needed some place cheap the night before a flight but you get what you pay for.

Clean and comfortable stay- friendly and helpful staff

there was no complenentary water in the room I had to drink water out of the bathroom fausit

My internet connection my room was spotty. It would start spooling on me. When I went downstairs for breakfast it worked just fine.

The staff was very attentive

Clean room and quiet hotel Pool closed.

Pool closed.

Very good

Very good

The experience I had at this motel was the most horrible experience I've had in any mojo I've ever been in and I've been in and out of motels for The last 5 years I'm telling you don't go to this motel because the staff sucks they don't help you they do nothing but cause problems for you

They was in the middle of renovation

They was in the middle of renovation

Because of the lack of customer service, we left earlier than choosing to stay.It just was a very cold blank experience. The breakfast attendant didn't greet us. Very bland hardly any conversation during check in. Not a bad experience, because the room was clean.But if the customer service would have been there , our stay would have been exceptional

For the price. It was good. We just needed somewhere to sleep we were in town the whole day!

The price means everything!!! Don’t go there specially if you need a clean place for you and your family. It is not like the pictures on the add

Jacuzzi didn’t work

Very good

Staff was wonderful

Floors are uneven. Ongoing construction. Limited breakfast options. Just off the highway.

Black mold everywhere. Didn't stay.

Do not stay here! I thought I chose a nicer hotel option because Country Inn and Suites usually are, but this place felt like a crack house. So dirty and the toilet did not work. They would not move me to another room but lied to Expedia that they did so that they did not have to refund me. It isn’t even a cheap option so just choose somewhere else to stay!

We moved rooms five times because of AC units not working stains on furniture, unidentified, and room smelt like pee

Friendly and accommodating staff!

Exceptional

Bad

My family I stayed one night. We have zero complaints! They’re remodeling so there are a few areas with construction going on but they have it away and out of the way. We didn’t hear any construction going on either while we were there. The staff was very friendly

The accommodations fell well short of expectations. The promotional photos are entirely misleading, the rooms had an unpleasant odor throughout, and the customer service was unhelpful and unprofessional.

The accommodations fell well short of expectations. The promotional photos are entirely misleading, the rooms had an unpleasant odor throughout, and the customer service was unhelpful and unprofessional.

Unfortunately I had quite a few issues with this hotel . Weird things kept happening like the drawers kept opening by themselves and I got locked out of my room by the top lock which is weird because nobody was in the room. The front desk moved me rooms and the drawers kept opening in that room as well . I went to use the pool ( which wasn’t heated ) and went to sit on a chair and the chair ripped and broke and I fell through . I had to come down to the front desk to ask if housekeeping had been in my room because only like one thing had been done . One day the used towel was taken and replaced with a clean one but nothing else was done , no rubbish taken out or bed made . The front desk guy was nice but he never once asked if he could maybe compensate me for the terrible stay .

Easy check in. Friendly staff. Good breakfast.

No Door handle to bathroom Tub wouldn’t drain properly Mattresses where gross and pull out couch mattresses gross also

I wanted to do a load of laundry while staying there but I gave up after learning the only way to start a load of wash or dry is with a specific app. However, the laundry room is isolated and my cellphone reception was poor. My backup plan? A new Washateria opened in Porter and not only is it 24 hours, they have free dryers.

It was a good place just had a smell to the room like cigarettes smoke.

Both very rude people

Dirty rooms, mold, only 1 working washer and dryer, no water fountain to refill bottles. Poorly compensated for inconveniences caused by their lack of cleanliness

It was quite Clean on the outside for the most part can’t say the same for the rooms inside.

It was quite Clean on the outside for the most part can’t say the same for the rooms inside.

My room was well furnished. However at 12am midnight the central air conditioning system smelled like cigarette smoke or mildew. It was very bad and I could not sleep for several hours. The hvac system really needs an upgrade or replacement.

My stay was Blessed and Pleasant

Nice, quiet, and peaceful. I was able to get a good nights sleep.

I only gave this hotel 4 stars because it is under renovations. The rooms was great. One of the rooms i stayed in did not have a trashcan, which I'm sure was just an oversight. I wasn't able to enjoy breakfast only because I checked really early. When in Humble this will be my go to hotel. Each room I was in was like a mini apartment without the stove. The bedroom was separate from the living room and the sofa let's out into a bed. Which if you are traveling with kids it's great because there are 2 televisions.

I couldn't even stay in here and requested a refund. They would not refund my full stay. The room stunk and the bed looked like it was laid on. I would not take any kids to this hotel nor stay here even if it was the only hotel in the area available.

Breakfast was fine.

This day was OK but my sheet were not changed as they supposed to be changed every 3 days during our stay and the breakfast was ok i guess it could be better and the front desk was not very helpful at times when addressing issues.

Clean, comfortable, great breakfast too!

Even though property is under renovations was still clean and maintained. Staff was very helpful

Hotel is undergoing renovations but was still clean. The staff was very helpful and considerate.

Only problem we had was the morning we left. They started remolding in the next room at 8ish and woke us up.

N/A

Breakfast was bad, I understand it is undergoing upgrades. If anything the breakfast should be better.

Property was nice, bed was comfortable. I wish they had more options for people that dont eat meat. Overall a nice play to stay.

have stayed here before however will not again. hotel is VERY MUCH dis-repair. stains on sofa, and wall. crack in wall. baseboard quite damaged. dresser drawers would not stay shut. bathoom door sticks. bodywash dispenser broken off wall. brought another couple with us and was VERY embarassed that i suggested tis hotel. DEFINITELY OUR LAST VISIT THERE

The location and breakfast. The rooms were not like the pictures on hotel very small the a/c didn’t work so good. The inside pool was freezing cold.

The location and breakfast. The rooms were not like the pictures on hotel very small the a/c didn’t work so good. The inside pool was freezing cold.

The stay would’ve been tolerable if the front desk agent hadn’t overcharged me when I extended my stay. Every time I asked the same front desk agent for something he acted as if he didn’t know anything. When I got the chance to speak to a different front desk agent she was very helpful and processed the refund of the money that I was overcharged but I’m still waiting on that refund.

news more help the update to the room was bad

Location

Was not clean enough for the rooms only serviced the room on the third day which I think should be daily or other day depending on the time you are there especially when your a family with kids and babies

Everything good excelente

It was just ok.

Very good

Honestly, we noticed more issues this time around. We noticed water stains on the ceiling of the room. The sink splashed everywhere. Hotel management knocked on doors looking for a weed smell. As well as a fire alarm going off at 3am the last day of our stay. I'm truly not one to complain, but this stay was truly one of the harder ones as we have small children.

Vehicle was stolen from parking lot.

I got the handicapped accessible room. First off the bathroom is not safe. Water leaks out of the shower causing the floor to be wet which can cause issues with slipping. The water also has leaked out into the carpet outside of the room making the room smell musty. The bed was very hard. Not enough pillows on the bed. The sink in the bathroom didn’t drain well. Breakfast was okay. I’ve stayed at other country inns with better breakfast options. For the amount of money I paid I expected better. Will not stay here again.

Nice clean room and friendly staff

Our AC was broken, so I reported it, twice. Both times I was told they would try to Change our room or to come look at it, to “give me a minute” unfortunately, a minute never came.. So it was just a hot miserable night.

Travelocity owes me a $25 credit that I haven’t been able to get. I complained about my room door was jammed, I had to use my shoulders to get it open, also I reported air condition wasn’t working properly.

It was good just a bit loud….

The staff was very rude. I got a room that was dirty crack wall. The picture had nothing to do with what they gave me old furniture. I had to request a transfer and they got upset because I requested a transfer. I do not recommend this place at all and I don’t travel that much. It was a bad experience.

Property is undergoing some renovations and this property was part of the Harvey flood years ago it needs some work but the staff is great the breakfast is excellent the hotel is kept extremely clean just don't expect five-star amenities and be prepared and it's a little bit run down but the people here are fantastic. And besides look at the price you're paying for it you're not going to get better than that I stayed in the king suite with a separate bedroom and it's fantastic

Out room was old and dingy. Our door was so hard to open and close. Some of our lights didn’t work and our TV was wobbly so we had to hold it up with a cup and the blocks were broke on the window so we couldn’t open the window to hear the rain, but the bed was super soft and the shower was clean.

Loud construction work on the property kept us awake. This location is independently owned and operated away from the original hotel name.

Very good place its clean and nice thank you 😊

The room was nice and clean.

was for the indoor pool. The kids couldn’t even get it because it was freezing. We asked the person at the counter to turn the air off in the pool room but he refused. The room was okay but the couch ans chair were filthy.

The room was very clean and they were doing some remodels to update the property as well.

The room included two dressers; however, both were in poor condition, with drawers that would not stay closed due to worn-out runners. Breakfast offerings were very limited, both in variety and quantity. Although there are signs indicating that the hotel is undergoing renovations (with construction materials and flooring visible in common areas) it still has a long way to go before it can be considered modern. For example, the room lacked basic amenities such as USB ports, a safe, and closet doors. Overall, my stay was poorly acceptable; the mattresses were comfortable, and the linens were clean. However, it is not a property I would choose to return to.

I did like it it was dirty the room are old not like the one on pictures and the staff very rude I will never come back to this please is horrible

Feeling pretty good,

Parking was fine. Check in employee was very dry and not personable. Checkout employee was pleasant. There were finger nail clippings in the corner of our room and food crumbs under the air conditioner.

This was a very dirty property. It is also being remodeled and that does not help at all.

Great Place to stay.

Ew. Gross. Yuck. Don’t do it. The place does not look like the nice pictures as advertised. Breakfast was ok. The room was so gross!

Great

Check if the restrooms are working properly

Not very friendly staff older condition breakfast very average would probably not recommend this property

Otherwise, it's a dump

Personally feel Need to improve pillow quality and little more cleaning for carpets Rest is all good

It was great to me. The staff was pretty cool. The rooms was clean. The breakfast was good.

Everything was great!

The hotel shows its age. Our outlets were coming out from the wall, the bottom of the bathroom door was damaged, the bathroom door wouldn’t latch or lock. The breakfast was very small and was out of eggs and bacon, took a very long time to restock. There was one other family (4 people) at the breakfast, seemed odd to be out of so much. We paid around $120 and I would say this would better compare to a $70-$90 room/stay.

Rooms have an odd smell lingering an the couch was very stained but otherwise the bed was really comfortable and the rooms are spacious and breakfast wasn’t bad at all

The rooms are not the ones shown in picture or nowhere near them. This is a very ran down hotel and they are not truthful.

The overall experience was great. It’s just when I first arrived the lights in my room did not work and I had to be moved and then the next day my key card did not work.

Room was okay it was not the worst but it had stains in the curtains and would not close completely. Spacious room, most definitely but not enough towels. Our door would get stuck a few times, and you would think it had many floors how slow the elevators moved. Food was ok but they made sure it was replaced when it would get low.

The room had a lot of damages. Some of the light switces didnt work.

Breakfast not as Choice's Hotels. And the reception guy can be more friendly or kind. Room was ok and bathroom as well.

Disgusting room. It’s as if they made up the beds but did not clean the run. Sofa was stained. Smelled like smoke. Refund requested after received after the from desk walked the room himself.

Room was clean but dirty. The floors are stained, the room paint was peeling. For the price I would say it was low quality. I was afraid of catching something.

Room not the newest, clean but damaged. Staff was cool, very helpful both morning and night shift. Gym had a lot of broken equipment but we made due. You get what you pay for here…. Nice place to stay on a budget if you don’t plan on being in the room much.

The shower handle and spout fell off if you touched them. Carpet was old and worn.

Overall it was indeed a good stay. Quiet. Food - ok.

Although the staff was very friendly and nice, it couldn’t make up for all that it lacked. So others may know there is no shuttle at this hotel and yes, they have a pool, but it is not heated. It’s more like an ice bath like a sport so ice bath! If you like really soft beds, you will not find them here they’re more for people who like really hard firm that the bed was very hard. I think that the hotel could’ve been cleaned more looked after failure to keep the force cleaned by the elevator, then the hole in the pool room where it looks like someone shattered out the window and pcs of the floor is coming off! I would not book this hotel again. I feel like we overpaid we were ripped off I wouldn’t pay over 80 and when you compare it to some of the other nicer ones it just does not stack up. I would give this hotel a six.

There was a huge roach dead under the desk in our room. The lady working at the front desk didn’t seem shocked or worried when I told her. She didn’t ask any questions just said she would issue a full refund.

Furniture‘s outdated room can use remodeling, breakfast was horrible

Bugs customer service horrible

We had to wait over 30 minutes past our check in time to get to our room. The pool was cold, green, dirty, and no available towels. When asked for more towels, we were provided with small had towels. The door to the room had to be pushed very hard or kicked open due to being stuck every time in the upper corner. In the room: the chair was ripped, the shower tile was cracked, the toilet tilted forward when sitting on it, there was clothing from the last guest under the bed, the drawers in the cabinet wouldn’t stay closed, pillows were very flat, and the bed comforter was stained. The breakfast was lacking as well - the biscuits were hard as rocks and the napkins were thin, small cocktail napkins.

Good place

The night clerk was rude and extremely racist against my husband