Best Western Plus Houston Atascocita Inn & Suites

Newly renovated. But shower doors weren’t level and wouldn’t close

Good location and best place to stay in Humble. Nothing

Superb

I booked and paid for a room with the hot tub in it when I got there they said Expedia messed up and had a different picture on the room and they wouldn’t do anything about it told me I could stay and there’s nothing they can do about it

Good, complete breakfast. Everything available that should have been. Nothing

Exceptional

The room was spacious with two queens and a sofa bed and had a full kitchen. The TV was an actual smart TV with Netflix (app only) and direct tv on demand which was nice. Staff was friendly. The room had a weird smell. The room wasn’t dirty though. It may have been the AC?

no hot water in the sink, faulty shower/faucent control

The room Nothing

Very good

The hotel is beautiful and the daytime staff professional and helpful. My only complaint was that the room wasn’t restocked on supplies each day. They did a great job on supplying clean towels and emptying trash, but didn’t restock coffee supplies and toilet tissue without asking and we were there multiple nights. Otherwise, a very pleasant stay.

Thank you!

Good location. Beautiful lobby. Quiet. Rooms were very spacious and comfortable. Bedding was clean. Generous about of towels. Bathroom was clean. Breakfast was good. Coffee was amazing. Staff was extremely nice and helpful. Overall we had an amazing stay. Headboard had a smear of something thick and clear on it and I didn’t see it until we were cleaning up to check out. Our TV didn’t work and the lady (who was extremely nice) wasn’t able to fix it until the following day. Not a big deal because we were with family most of the time, however we did miss our Spurs in the playoffs.

Good location. Beautiful lobby. Quiet. Rooms were very spacious and comfortable. Bedding was clean. Generous about of towels. Bathroom was clean. Breakfast was good. Coffee was amazing. Staff was extremely nice and helpful. Overall we had an amazing stay. Headboard had a smear of something thick and clear on it and I didn’t see it until we were cleaning up to check out. Our TV didn’t work and the lady (who was extremely nice) wasn’t able to fix it until the following day. Not a big deal because we were with family most of the time, however we did miss our Spurs in the playoffs. ?

Good

The staff was very helpful. They provided us with silverware to eat our meal. They had a pretty good setup to think about what things you might need to buy. It was quiet. The AC worked well. It was overall a nice stay. The breakfast was just mediocre. I would stay there again!

Staff was amazing and friendly. Everything was clean, comfortable, and well kept. Could not ask for better

Staff was amazing and friendly. Everything was clean, comfortable, and well kept. Could not ask for better

Very good

The breakfast was nice If anyone stay at this hotel and waste a drink please don't use there towel to wipe it up they charged me $21.20 for a small towel they say I damaged so whatever you do just don't use there towel to wipe up nothing just leave it there and let them clean it up and when I spoke to the lady she told me the drink couldn't come out the towel

The breakfast was nice If anyone stay at this hotel and waste a drink please don't use there towel to wipe it up they charged me $21.20 for a small towel they say I damaged so whatever you do just don't use there towel to wipe up nothing just leave it there and let them clean it up and when I spoke to the lady she told me the drink couldn't come out the towel

Good

Warm welcome, great staff, clean room, newer fit and finishes. Def stay again and highly recommend

Deadbolt on door did not latch

Cleanness, quietness, and comfortability. Nothing.

Our stay here was wonderful! Nice clean rooms and the service was great! The only thing that I would suggest would be to pull up that carpet ad use laminate flooring of some type because the carpet holds odors. If they are not shampooing them frequently the odor does linger. Other than that, our stay was very nice.

Hotel clean nice breakfast layout friendly staff comfortable bed only complain is the before I check in I inquired about the business center and was told they had one got there the computer was locked front desk lady said it worked but she didn’t know what happened gave me the number to the general manager it was working but the next day it was lock again and black out again my feedback is to not advertise you have a business center then lock it or say it’s a technically it never got corrected and staff did not reach back out otherwise the hotel stay was great

breakfast buffet had waffle maker but when I asked if they had sugar free syrup. She said no. It is available at many hotels or restaurants. The grass around the hotel was high but I realize there has been a lot of rain. For my dog , we had to find an area of grass that had been recently cut for her to walk around in front of the hotel.

Easy check in with friendly and helpful staff. Great room lots of outlets for 3 people. Clean and comfortable. Great stay.

All went well. Yolanda is awesome!

The customer service was great. The room smelled very clean. I would stay with them again.

Unfortunately, I fell in the elevator because the floor was wet; I reported it, but no one took any action. My knee swelled up and is still bruised. I asked for a room on the first floor, but I was told there was no availability.

The staff was great in problem solving! Friendly and efficient!

The breakfast was not the best this stay.. it was not hot at all

Clean, convenient, great breakfast

This has been 1 of the best hotels I've stayed in.....Breakfast was more than perfect. Room were great. The AC was awesome. Washer and dryer was good. The shower and the bathroom was perfect. The weight room was good but the ac wasn't working. I left the door open so i could get some cold air in. Other than that. 10/10. I would stay again if i am in the area.

Honestly. The staff was

My only complaint is that the breakfast ends at 9 am, way too early. other than that it was very pleasant.

They treated me and boys bad and would not allow us to rebook and the lady at the front desk says they just want y’all out. Never said why or what we did. Just 3 black men enjoying the hotel like everyone else.

It’s ok for the price. Linen and towels are worn. Some of our Blankets had worn holes as did the drapes. Toilet had a ring and the housekeeping staff are difficult to communicate with. But it was short term. Probably wouldn’t stay here again.

Pool cold

The breakfast was par for a free hotel breakfast, but the facility was clean, all in good working order. The hot tub is set to 98 degrees, a Best Western policy per the front desk person, which is NOT warm enough. I would stay there again, but would not bother with the hot tub.

Clean and super nice jacuzzi in room was great !

Room was not clean. Needs a good shampooing, especially the chair. That elevator needs some attention, it sways and that’s kinda scary.

Sheets and pillowcases were dirty. Property is very outdated.

It was clean everywhere, nice breakfast bar with good coffee machines, the staff were ok just not overly friendly. They were working everytime I’ve seen them though and well presented. The hot tub and pool area is nice for sunbathing.

I ask for a hot tube never got it staff was slow cleaning the from. I left at 8am and came bk at 3pm she was more on her phone then anything I will not come bk again I wanted what I paid for the front test couldn’t even change my room

The hotel was very nice but our only concern was the smell of marijuana that was lingering in the halls this is supposed to be a smoke free facility but it was obvious that someone was smoking in the hotel while we were staying there. We had small children with us and it made it feel very uncomfortable knowing that drugs were being used around my children and we all had to endure that smell . The Breakfast was good but the lady who was working breakfast kept rolling her eyes when people would ask her if she was going to bring out more food because it seemed like every morning the food would run out and we all had to wait . It was also aggravating that you still use the tiny bottles of shampoo and conditioner not enough for a family of 4 in the room when we came down to get more we were handed a handful of small bottles and it was just lotions so the next day I just went and purchased my own . Also not enough towels for a family of 4 we had 3 towels and 2 wash clothes. I am not trying to rant but I see issues that could be improved also the housekeeping staff playing music on the carts while cleaning was loud I could hear playing in my room and the house keepers were laughing and being to loud in the hallways . We made it though our trip but we are heading home today so really don’t k ow if I would come back to this establishment again . Thank you

Our room had a dirty tissue in the room. The tub leaked out of the bathroom into the entry way where I almost killed myself from slipping on water. The desk chair in the room had a wheel broken off too. Don’t Believe me? Check out my pics. Also, we were set to stay from the 12 to the 15 but checked out on the 13. And they refused to issue a refund for the 13 and 14. I contacted corporate. DO NOT BOOK HERE

Clean room and staff was very nice. Not noisy and very well kept

My only issue was the smell of marijuana. It was abundant. Not bothersome once in the room. It was very strong throughout the hallways. If I wasn’t a former stoner it would have been a major problem. I get it though. Elderly people might now. Or even a different crowd.

Older property could use a remodel. Found a bug on the bed. Weight room A/C didn’t work.

Clean room nice sitting are. Bed was a little too soft for my comfort. But the mrs’s enjoyed the bad. Room was very nice

Clean and quiet. Staff was attentive and accommodating. Easy check in.

Rooms clean, staff friendly, and great breakfast

Clean room, nice staff

The room was very clean and the staff were very helpful and friendly.

Everything was great!!

Was very nice, clean, and well kept

Very good.

Best hotel experience ever

Clean hotel

Nice , clean place! Our room was great. The staff was very friendly and helpful. Will definitely stay here again when we visit the area.

Room was clean but not a fan of shower situation. Water ran across floor since no separation as wheelchair accessible. Should have changed rooms.

Clean place, great value.

Courteous staff, clean room and ease of check in.

Safe place

The hotel was basic and not close to restaurant. Breakfast was terrible.

Rooms clean, beds were comfortable, fridge and microwave worked. Basically good.

Clean, staff was friendly

Clean rooms, great communication.

Uncleaned bathroom, therefore stinking. They didn't even bother to update the torn shower curtains. Simply filled the bathroom with strong smelling scent when complained about the stinky restrooms. That doesn't give you much confidence. Not to mention the non functional facilities like the ice vending machines.

Yes

Our room was very quiet, clean and comfortable. Conveniently located for our needs. I wish the pillows had been more comfortable, other than that we had a very comfortable stay.

By far an exceptional BW. Great service, great bed, great shower. Great value.

The staff was very courteous.

The room was very clean, and seemed updated. The breakfast was fairly adequate, and the bed was very comfortable. The jetted tub was an absolute gem. Loved our stay.

The only thing I didn’t appreciate was the noise, as early as 7:00 am on a Sunday morning, and there was a lot of noise in the hallways and outside.

The room was clean with up today amenities. 50 inch TV, Wi-Fi, cable.

Always a smooth, easy and fast check-in and very friendly staff.

Bien ubicado, muy tranquilo, habitación y baño muy limpio y cómodos.

Everything was fantastic. Great welcoming staff and safe place to be.

The lobby and hallways reeked of marijuana smoke. The AC in the room seems to shut off on a timer. The shower never gets very hot. Would not recommend.

Clean, comfortable and good breakfast.Will stay here again.

I didn't like the elevator, it felt like it was going to break down and sounded like it was about to. The first interaction with the Staff wasn't great and the interaction my girlfriend had with the staff wasn't great.

The bedding on the pull out couch was dirty. No apologies from staff. Makes you wonder if the bedding on the beds were changed.

Great place to stay convenient to shopping and food

Room was a great size for our family. The kitchenette with the full size fridge was very convenient. Room was cleaned well every day. Only concern was an odd smell that lingered in the room the entire week we were there.

The food was good on both days. The room beds are very comfortable.

Comfortable, quiet, good breakfast options. Would stay again.

Very nice and clean, breakfast was good too

Very pleased with the convenience and speed of check in!

Very good. Fully renovated hotel.

Ideal place to stay for business or vacation

good place near many restaurants and shops

Close proximity to shopping, restaurants and Lake Houston

It was close to where I needed to be, clean

I would stay at this hotel again and I would recommend to anyone

Convenient location for my trip, clean and pleasant folks at the desk

Stay was great!!!!

Love the lobby

Very comfy beds.

Very clean, nice staff, would definitely stay again

Really want to give a compliment to the housekeeping staff. They did an excellent job cleaning our room daily. Front desk was friendly. Only downside was elevator was not working the entire time we were there. Also I'd recommend replacing the carpet runner on the stairs as it looks a bit worn. Otherwise, we had a good stay.

Wonderful clerk and clean hotel

Great customer service and price

The hotel was amazing me and my wife got the jacuzi room and it was great

Great place great staff

Wonderful stay, will return.

The staff was so sweet! Talk about southern hospitality!! They got it!

Not bad if you’re staying for work. Not great for a family trip.

Enjoyed the stay

Limpieza bien, el desayuno estaba rico y personal amable.

The room itself was nice to the hotel. General was was clean, however Miss Yolanda, the lady that works the front desk on check out says that we couldn’t have our deposit back because the room smelled like smoke however I don’t smoke and neither does my boyfriend and there was nobody in the room smoking. So our refund was refused of $150. I’ll never stay there Mrs.Yolanda wasnt at all pleasant and to be honest, she didn’t seem like she really cared for her job or interested in anything we had to say regarding our room an our deposit

The hotel staffs are very friendly.

Very nice property, clean and the staff was attentive and helpful. Unfortunately there were some internet issues and my Roku stopped working after the first day, and the peloton in the gym also lost access to the internet which was more inconvenient than anything.

The room was perfect

Nice and convenient

It was very nice and clean