Wyndham Houston Sugarland

Came for a two night stay, went to check in and found a sign saying the receptionist was helping another guest. After waiting 30 minutes we realized there they would not be back. Found another hotel for our stay. You get what you pay for, and with this place its nothing.

Great place Location

Nothong The room was a mess. Only 1 towel , no lights above the sink, the towel holder in the bathroom was down on the floor. The telephone was not working. There was no coffee making accessories inside the room. The staff did not respond to any of our requests. The breakfast was sloppy and cold.

Pete did not give me back my deposit upon checkout.

Passable

Good Everything is Ok , only the bathtub sound like leaking

Location Sometimes at night arguing with front desk and yelling

What breakfast Everything

Bad

Great service love it would recommend

This is was a poor experience, the lobby was hot. The staff was not present. The elevator was hotter than the lobby. The shower didn't work. We stayed one night and left. I would not suggest this location to anyone.

Poor

The location was perfect. The staff very pleasant. The pool was clean. The guest laundry is coin operated and front desk has no change ability. Fitness room closed, bar and restaurant closed. No facial tissue in rooms. Had to ask for extra towels as they only gave 2 .

It didn’t look to clean staff poor interaction parking was ok AC a little bit noisy and too old rest room a little bit dirty no Refrigerator and not Microwave oven

The room did not have a microwave or a refrigerator. They told us as we were checking in .

Bad

Passable

Showers broken, no wash rags, hot elevators, carpet coming off floor, ice machines don’t work. Horrible.

TV don't work

Exceptional

This location is very run-down. No AC or extremely warm in all hallways/common areas. Room AC turned to hot air output during second night and I could not turn off. Shower knob was very difficult to use and control water temp. Sheets were dirty and room smelled poorly.

I had no wash clothes, it was hot, no light bulbs in some lights, no microwave out fridge, hot in the hallways and mildew smell.

stay was decent did not present things that were listed like fridge microwave (etc) limited towels and soap doesn’t look like nothing like the pictures parking was ok and air conditioning was ok just takes a minute to get cool

This is basically a motel, this can’t be a Wyndham hotel. Tried to cancel and no one helped.

Very nice and enjoyed the stay

Passable

The Room and bed The lobby was warm and the pool was eye soar

From parking the atmosphere was just off. It wasn’t a clean nor safe environment, the staff was not attentive and looked stressed like he didn’t want to be there. The room was a mess in terms of cleanliness. It was moist and moldy smelling the bedding was dirty as well as the bathroom. The door had an interesting lock or lack there of in most cases if you didn’t close it right. Just an uncomfortable experience at this property and the management just made it worse when we left and wanted a refund for the lack of security and comfortability.

Passable

Passable

Bad

Nothing Don’t stay here mold rude front desk

Not a safe area. No water,ice vending machines. Dirt rings in the toilet bowl. Shower wasn't working properly. The human Traffic in the area was scary!

Did not explain the deposit before the stay. Then told me I should cancel. When I tried to cancel they refused

Definitely not ithe quality Wyndham experience. Hotel was hot, smelly and outdated. Not to mention basic needs were not in the room; only 1 towel, face towel and washcloth. First and last time for me.

Not bad for the price point area has lots of food quick access to 59

At least the air conditioning works well.

It’s ok

This staff was helpful but I had to change rooms because the TV wasn't working and I expected a complimentary breakfast. The hotel looks like it's going the through alot of renovations.

The remote didn’t work no towels and room was not neat

Well service

No towells, no coffee at room no costumer service, front desk staff complaining about their management, please don’t go there

Interesting thing is that they don’t provide soap, or even hand soap. I thought they forgot to put it but when asked, the from desk told, we only provide shampoo and conditioner. I had to buy a hand soap from outside Included breakfast was few cold packed sandwiches, and muffins with coffee. Thats all. Overall, not too bad for a short stay but doesn’t justify the price.

This hotel was GARBAGE!!!! Staff wasn’t able to communicate properly and just ignored us. Elevator was broken. No breakfast. It has an odor that was unexplainable. No towels…dirty rooms and bugs!!!!

Very disappointed

There was no soap, tissue, coffee, or coffee cups in the room. The chair was filthy and the AC never got colder than 75 degrees. It looked like a dying hotel that was hotel that could got out of business at any time.

The staff was gracious enough to move me to another property with a pool, Garner on Harwin Dr. Nice property but pool looked like it had not been cleaned for quite some time and whirlpool was out of order and nasty.

desayuno malo

For some reason there ran out of soap, towels and the older man who was at the desk at night wanted to be ok with that, he said there’s nothing he can do and ask if I wanted a shampoo!!! Another thing is why require a $100 deposit for a 1 day stay that’s crazy to me. The hotel is very nice in terms of location, cleanliness, and all that but the management is failing.

En mi reservación incluya desayuno, pero cuando yo bajé sólo había café y me dijeron de qué eso era el desayuno

The hotel was in a sketchy area

Horrible hotel, horrible staff. Air conditioning didn’t work in room, one set of towels and dirty!!! Asked for a new room or willing to pay for upgrade and told nothing available. Checked out after 20 mins, was told we’d get a full refund. That never happened. Called after a week to check on refund and was told they will not refund us. HORRIBLE hotel all around. Disgusting!

Front desk wasn’t friendly, breakfast wasn’t that good, hotel looks old. We booked 2 rooms 1 of our room doesn’t have microwave fridge and hair dryer. pool was closed.

El cuarto en mal estado , muebles viejos y el baño en mal estado

Caution to all… Hotel is under renovation and is not fully functional. No hot water in room , no pool , no proper AC. The hallway carpets uneven and not laid down properly. Lift is very old and suffocating. Phone in rooms not working. Many people complained and leaving the place. We left and didn’t stay for the night due to all the inconveniences. This place is not ready for people to stay. Highly not recommended for stay. They are not responsive to give refund , hotels.com cannot provide any help unless the property manager agrees to give refund. So better don’t book this place and get scammed

This is not the usual Wyndham experience. It feels a little run down. My bathtub faucet didn't work, there were light bulbs that were out, some electrical outlets didn't work.

There's no sign to indicate the facility is a hotel. Upon arrival to the room, there was no towels and the telephone didn't work to contact the front desk for towels. Walked down to request towels and I was told I had to wait until after 6:00 pm for towels even though check-in was at 2:00pm. No coffee, cups or utensils to make coffee. Will never use a third party for a unknown site again! I DID NOT ENJOY MY STAY!!!!!

Everything about the hotel was bad from the pictures on the site not being updated to the bad staff service the WiFi didn’t work as well the shower was not good very inadequate. Also the fire alarm systems were very bad and when we had to evacuate our room there was no plan and the room phones didn’t work

It’s only one person working at a time. Telephone in the room doesn’t work. The tv only stayed on one channel, maybe the remote didn’t work. The hot water in the shower did not work. Wasnt able to ask for extra towels. No cups in the room. Elevators are raggedy. Breakfast .. they did the best they could. Loved that parking was free.

Great

The rooms and property were decent. The guy who works nights at the front desk was very disrespectful and rude to me and my family because he was sleeping in the back and we had to wake him up to ask him to replace our room key. The door was flashing red and we left the extra key in the room. He was literally yelling and calling us names we recorded the entire thing on video. I’ve never experienced a more threatening front desk worker. Breakfast consisted of frozen breakfast sandwiches, 2 fruit selection, sunny d kids orange juice, dollar tree oatmeal & chocolate chip cookie’s, yogurt, and some sort of cheap apple cider. There was ample room for parking. The pool was closed for construction. Nearby stores and food places. Everything was okay other than the unpleasant older man who works at night.

I reserved a suite and the hotel claimed my standard room was a suite. I was still charged for the higher price. Then when I arrive, they have no towels. The breakfast was laughably disappointing. Only a sandwich from the freezer and questionable juice. The room phone didn’t work. The room also had an unstable gigantic hot tub instead of a shower. I will never ever come back with this company. Their service has dramatically fallen off a cliff. The night person was also in charge of security. How is that guy supposed to check in customers, handle complaints, answer phones, and perform security? I saw at least 4 people checking out and leaving through the night. And they had elderly women cleaning the rooms. They look extremely stressed out and over worked. I really feel sorry for them having to work in those conditions.

Going under renovations should have made known prior to booking.

There key card machine was broken and I had to come down 3 times to have it reprogrammed and still it won’t work . Lasy from reception has to open the door and let us in . AC was loud and noisy . We only had 1 towel in the bathroom and when I went to get an extra towel there was none available at reception . Breakfast was bad . We were there just for one night .

Poor service by staff and I have had better breakfast at a motel 6 or budget inn than I have had at this place. Also the power outages made the stay even worse by having to have a maintenance or desk clerk open the door to the room anytime I stepped out. But for how fancy it looked it was not at all what I expected

The smell at the entrance of the lobby is disgustingly bad and the receptionist is unwelcoming plus the bad smell in the room unbearable as well.second, they lied about breakfast looks amazing in the picture but really its only muffins, yogurt,Cookies and a sandwich. the celling has brown stains and black mold also the carpet is dirty.the table lamps are rusty.the ice makers are not working.i have saw groups cut thier reservation and left.the swimming pools are stained and dirty.i don't why not allow me to post some photos here!!!lastly the shape and the colors of hotel from outside in the pictures are different from reality that is another cheat and disguise!!

Very clean and organized lobby, parking lot was big and clearly marked room was excellent and very clean excellent Staff very cordial would Recommend It Thanks

EXPEDIA AND THE HOTEL STEAL MY DEPOSIT REFUSING TO GIVE IT BACK AND KEEP OPENING COMPLAIN

Good stay

Had to wait to check in since mt room was not ready. Booked a king bed & they tried to give me 2 twins. No facial tissues, cups or coffee in the rooms. The curtains were so old that when I tried to vlose them the ripped. The carpet was filthy. Walked around the room in my white socks & they were black when I took them off.

The entire space had a very stale odor that they seemed to try to cover up with sweet air spray. It felt unhealthy and unclean because of the odor. Getting in and out was hard since the parking dumped straight into frantic freeway frontage. Staff was usually hiding, or rude. Buffet breakfast was only cold foods. It was horrible

I stay there 2 nights no one check the room to clean it and i call them to do it no one show up they just need to focus on that thank you

Following my reservation I received an email that breakfast and pool were not available. Before would have been helpful. Television remote was hidden behind the dresser. My bed sheet had a cigarette burn. Staff seemed to care little for customer service. Kind of a dump.

Hotel looks nothing like the photos online. We had 4 people and they only gave us 1 bath towel and said they did not have anymore. We had to keep checking for them and ny husband was lucky enough to sneak one off the house keeping cart. Or restroom was not cleaned properly there was hair on the tub from the previous guest that stayed there.

Breakfast were breakfast sandwiches, not a continental breakfast. Only the 5th & 6th floors were occupied, the rest of the floors were vacant.

Yes

Dirty shirt matched the dirty couches in every room and lobby

The hotel was comfortable for a short stay.

Room was clean but smelled musty and carpet seemed wet. Staff was extremely rude the nice breakfast they described was a frozen store bough sandwich they had in a bowl of ice next to a microwave. I never saw a pool and it was to cold anyway

Sketchy feel to area. Evening staff not helpful- hurried and abrupt. Refused a receipt to person in front of me that paid in cash-wouldn’t give him anything. Very odd when the gentleman asked several times for a receipt showng that he paid cash. No WiFi info given. No Kleenex in room, no coffee accessories for the keurig, no hand towel at sink to dry hands. Gave us one bath towel and a facecloth each. Breakfast was aweful-a small area near front desk w thick bitter coffee that looked like tar, store bought muffins and apples. Ice machine on the room floor not plugged in or clean-so no ice. Told staff these things and they just smiled. Charged a $100 hold on credit card-not sure if refunded yet. The entire building has no identification on it-no sign that it’s a Wyndham or even a hotel of any kind-just blank building. Only ‘wyndham’ wording is on a small rug and the room receipt when checking out. Parking lot has a security device watching it-not a great area. Definitely wouldn’t stay there again. The beds were nicely made and the room seemed clean enough though.

Room was dirty. Shower did not work. Lavatory drain was slow. Do not recommend!

Room was great nice and clean staff friendly

Parking was safe, but rooms are very old and deteriorated.

The breakfast needs to do better. Eggs bacon something. Waffle maker would be nice.

This is a classic bait and switch. The online pictures show a clean and updated lobby ,this is an old Holiday Inn Express or something similar that needs attention. First the hotel has no road sign to find it, Room was dirty, chair and floor stained. Light fixtures rusty, shower didn't have drain plug for bath and the hot water valve was intermittent and had to be constantly adjusted. Chair was broken, no coffee but a pot. Two towels that smelled of mold. Carpet was stained, door didn't close or lock properly and so many more. It is definitely not a Wyndham, we almost feel as if a full refund is appropriate. We feel scammed.

Did not have hot water. Assured i would get a refund after checking out 3 hours after checking in and has yet to provide a refund. Keeps giving me the run around. Also tvs do not work. They dont provide extra towels you get 1 towel per room. They have signs up about no towels and no hot water but wont let you refund your stay,

HORRIBLE DO NOT STAY HERE NO HOT WATER, NO BREAKFAST FLASE ADVERTISEMENT

I booked this room as we were having work done at home and i need a hot shower. The water didnt get hot. Just luke warm. Had maintance come look at it when it was getting 'hotter" it was short lived. My husbands shower was cold. Will not stay again. However the lobbys lighting was really pretty. Thats it.

Excellent

Clean outside and parking lot was safe, well lit, and lobby was clean and smile greeting even late at night. The room was great. The bed very comfortable and had noticeably clean sheets. Was very peaceful and enjoyed for good night sleep.

We noticed that when we arrived not very may cars where in parking area, we asked the front desk gentlemen if they had just opened and he said it was under new management. Didnt think too much of it until we got to the room. The front desk area looked as of was newly renovated, however the hallways smelled like smoked, when we got into the room the phone system didn't work, and the water wasnt heating up. I thought it was because it was cold outside and it took some time for the water to heat up. Well that was not the case, in the morning we were by 6am and wanted to shower, the water never seems to heat up, I called the front desk and the nice front desk lady mentioned that they it might be the boiler as it was an issue but she would go up and check it. She came up water for the water to get hot, it never did she did mention that the manager was aware, its an ongoing issue and sorry but we had to wait til the maintenance person came in later thst day to fix it. I was on a time crunch and needed to leave hence the reason why I was awake so early. Dont ever stay there because they never offered an apology or a credit for having to take a super cold shower!

This location has terrible support staff and the accommodations are complimentary only to a twenty dollar motel that rents its rooms by the hour. Gym and laundry closed for undetermined amount of time. Pool closed indefinitely. Information that is not disclosed until after booking. Blood on the carpet in my room. No hot water and according to the reviews, that was an issue for at least one week prior to my check in date. Night shift staff that was on duty upon arrival stated the front desk phone was inoperable and day shift support mocked me when I brought it to their attention as Expedia needed to make contact to discuss reservation cancellation. There were multiple printer papers taped along the front desk stating there were no towels and there was no hot water. Yesenia, day shift support, was argumentative, combative and lacked empathic presence as well as professionalism. No one is able to contact the manager as stated in previous reviews as well. I will never utilize Expedia or book a Wyndham property again. One star is generous.

"I checked into Wyndham Sugarland In Texas late on 1/17/2026 and was deeply disappointed to find significant black mold growth in the bathroom the morning of 1/18/2026. My daughters, one year old grandson and myself was tired from driving so we went straight to sleep upon waking up I noticed there was only one towel in the room. I mentioned it to front desk clerk & towels was supplied within 30 minutes. Once we received the towels I headed to take a shower and noticed black mold. Specifically, all around the entire bathroom ceiling. Despite reporting this to the front desk, the response was a room change on 5th that also had visible black mold in it. Her next response was we can move you to another location or refund you your money. I decided to check out immediately & requested a refund. I booked through Hotel.com so the representative was trying her best to contact someone to confirm the refund but the front desk clerk gave the agent several numbers to management but was unable to communicate with anyone. The front desk clerk was very dismissive and thought the whole situation was humerus. If that’s not an insult to us & my one year old grandson’s overall health after being exposed. I did speak with the corporate office and they emailed me back and stated due to Hotel policy they refused to provide a refund even though the room was clearly uninhabitable. This is a major health risk, and Worst hotel experience.

No hot water

Yes