Wyndham Houston Sugarland

I had shower with cold water for 3 days, intercom was not working...worst experience ever 😞 😢

Staff was amazing

Breakfast was not fresh. It was pre packaged croissant sandwiches, cookies, muffins and yogurt. Cleanliness of my room would have been nice. The room reeked like death/mold. I constantly had to spray perfume to mask the smell. There were crumbs in our bed, and yellow stains on our towels. There was only 1 big towel, despite me listing 2 guests, and there was no hand soap. The incidental fee was also more than the stay itself. The lobby and elevators and hallways were hot and smelly. Absolutely disgusting “hotel”

Suitable for the occasion and cost

Not much No signage, no food, hallway carpets were loose and dangerous

Location... The tv did not have signal, the shower in one of the rooms did not regulate the temperature. the phones did not work. in the other room the lock latch on the door was missing and it smelled like mold. We informed the staff and they did not change our rooms. We talked to George the other two ladies and no one helped us.

My bed sheets were dirty. The pics are ai enhanced so the property looks very rundown compared to them. There’s no sign on the hotel or at the entrance and the parking lot is full of huge potholes. The rooms carpets are dirty and will make your feet black. The doors are not very heavy or secure. The stairwell leading to outside is stuck shut and you have to use your full weight to get it open. Can’t use a key card to get back in that door only to go out. Staff was nice though. But for the same price you can stay at a Hilton up the street.

It had a clean bed There is absolutely no signage off the road or on the building, I passed it twice. It had a weird smell once you got in the elevator all the way to inside the room, the smell got better once the room got cooler. We also couldn’t figure out the shower and thought it didn’t work, until housekeeping came. They should put instructions somewhere on the wall on how to turn the water on.The phone did not work in the room and half the plugs didn’t work either.

The location The service was horrible, we had to request more the one time the towel’s or clean the room in 4 days were staying they clean once, the garbage never was pick up, the reception was not believed in information

The location The service was horrible, we had to request more the one time the towel’s or clean the room in 4 days were staying they clean once, the garbage never was pick up, the reception was not believed in information

I had to wait over 10 minutes no one was at the counter to check in. The location was really run down. All the Amenities where closed the ice machines are broken. One of the entrances has a big pot hole where you can really damage your car. Nothing like the listing said it would be like.

I had to wait over 10 minutes no one was at the counter to check in. The location was really run down. All the Amenities where closed the ice machines are broken. One of the entrances has a big pot hole where you can really damage your car. Nothing like the listing said it would be like.

The breakfast was misleading was just yogurt bananas and coffee

Location only When we entered into the room there was only one towel for the people of 4. Room phone was not working at all so we have to go down and ask for it. The lady was chill and didn’t care about the issue, handed us some random pool towels. Elevator was very old, tub faucet was not functioning properly. We will never go again!

Location only When we entered into the room there was only one towel for the people of 4. Room phone was not working at all so we have to go down and ask for it. The lady was chill and didn’t care about the issue, handed us some random pool towels. Elevator was very old, tub faucet was not functioning properly. We will never go again!

Worst stay ever! Spend more money and have a better stay elsewhere.

BED BUGS, dirty, changed rooms a few times. And false promises and AC did not work BED BUGS the staff even took pictures of the evidence I have on my phone said they would make sure I get refunded due to the bed bugs and now can’t get any response. One of the rooms looked like they didn’t change anything but made the bed maybe mopped but once you walked in that room you could smell something very gross to follow with stained sheets

BED BUGS, dirty, changed rooms a few times. And false promises and AC did not work BED BUGS the staff even took pictures of the evidence I have on my phone said they would make sure I get refunded due to the bed bugs and now can’t get any response. One of the rooms looked like they didn’t change anything but made the bed maybe mopped but once you walked in that room you could smell something very gross to follow with stained sheets

Everything

Only 2 towels in room and no others available. Shower was old and hard to operate. Very little counter space in bathroom.

Nothing Nothing lying about how many nights we had then giving us the run around.

I had to switch rooms because the first room water was leaking from the nozzle and the shower won’t come on. 2nd room the shower head was so old that the water pusher was bad, Breakfast was bad. All the way around bad advertisement for this hotel

Nothing Nothing lying about how many nights we had then giving us the run around.

No hot water for a shower and the breakfast was jimmy dean microwaveable sandwiches

No hot water for a shower and the breakfast was jimmy dean microwaveable sandwiches

I booked a room for two people. There were only one set of towels in the room when we went to shower. Went down to service desk to ask for another set and I was tols I woukld have to wait until in the morning. I advised him I was trying to shower and fgo to bed tonight. He has a bunch of his friends in the lobby having a pizza party and they were not worried about helping customers. Had to wait 10 minutes then walk all the way back down to ask for them again. Got towls but said he didn't have a wash towel. Whole 4th floor smelled like weed as soon as we stepped off of the elovator. Skower knob half broken half to pay with it to get the water to come on. Just a overall horrible experience.

Breakfast? Where? They serve none. Last minute choice just to get sleep

The hotel’s A/C wasn’t working properly, as soon as you walk in, a breeze of warm air welcomes you. The entire hotel is hot, except for the room. Which explains why a roach was found inside the room. There was a lady in the front desk who helped us check-in; she was very rude. We were charged a $100 deposit; something that not disclosed when booking online. The parking lot is very big; however, there are several potholes that need to be fixed. Breakfast was included tho!

The ice machine didn't work, and the breakfast was very light (Coffee, cookies, a muffin, orange juice and apple juice., and some old looking fruit.

We showed up at midnight. The room felt damp and smelled. The bedding was damp and not dry all the way.

I'll come back. Thank you

Staffing

I brought my family for my child's birthday, the cold water in our first room didn't work making it unsafe for the children to shower. The second room we were moved to had someone already staying in it, so we walked in on them in their room. The THIRD room we were moved to seemed better, however we woke up to a massive and infestation leading to both the kids being bitten. We asked for a refund after the first night and all of the issues, but we're denied. We are currently trying to get a refund and having to jump through hoops to even get that done due to the nightmare process they have in place to speak with someone over reservations. Save yourself the headache and DO NOT stay here. Your money is much better spent somewhere else.

Make sure you read the reviews before booking. The hotel is cheap for a reason.

The breakfast was terrible

You get exactly what you what yu pay for cheap quality.Only one towel and wash cloth .My plus one had to go out and buy her own towel/wash cloth.Rooms are nothing like pictures false advertisement.Motel should be knocked down and rebuilt.Tv is outdated AC works but is extremely loud so if you can’t sleep with noise think again.And have a nerve to have a incident damage fee of $100 .Breakfast has mold in premade sandwiches as well so just go to McDonalds up the street

Room was cheap and clean. However there were no amenities. Everything was closed down and tv was stuck on one channel and apparently maintenance has to fix this, but we're gone for the day. Property was run down and in a sketchy part of town.

terrible. whatever you book online, you won't get any amenities at all. front desk terrible. & haven't received my $100 deposit back. left the room impecable & haven't received my $. it's been 2 weeks

Came for a two night stay, went to check in and found a sign saying the receptionist was helping another guest. After waiting 30 minutes we realized there they would not be back. Found another hotel for our stay. You get what you pay for, and with this place its nothing.

Pete did not give me back my deposit upon checkout.

Great service love it would recommend

This is was a poor experience, the lobby was hot. The staff was not present. The elevator was hotter than the lobby. The shower didn't work. We stayed one night and left. I would not suggest this location to anyone.

It didn’t look to clean staff poor interaction parking was ok AC a little bit noisy and too old rest room a little bit dirty no Refrigerator and not Microwave oven

The room did not have a microwave or a refrigerator. They told us as we were checking in .

Showers broken, no wash rags, hot elevators, carpet coming off floor, ice machines don’t work. Horrible.

This location is very run-down. No AC or extremely warm in all hallways/common areas. Room AC turned to hot air output during second night and I could not turn off. Shower knob was very difficult to use and control water temp. Sheets were dirty and room smelled poorly.

stay was decent did not present things that were listed like fridge microwave (etc) limited towels and soap doesn’t look like nothing like the pictures parking was ok and air conditioning was ok just takes a minute to get cool

This is basically a motel, this can’t be a Wyndham hotel. Tried to cancel and no one helped.

Very nice and enjoyed the stay

From parking the atmosphere was just off. It wasn’t a clean nor safe environment, the staff was not attentive and looked stressed like he didn’t want to be there. The room was a mess in terms of cleanliness. It was moist and moldy smelling the bedding was dirty as well as the bathroom. The door had an interesting lock or lack there of in most cases if you didn’t close it right. Just an uncomfortable experience at this property and the management just made it worse when we left and wanted a refund for the lack of security and comfortability.

Not a safe area. No water,ice vending machines. Dirt rings in the toilet bowl. Shower wasn't working properly. The human Traffic in the area was scary!

Did not explain the deposit before the stay. Then told me I should cancel. When I tried to cancel they refused

Definitely not ithe quality Wyndham experience. Hotel was hot, smelly and outdated. Not to mention basic needs were not in the room; only 1 towel, face towel and washcloth. First and last time for me.

Not bad for the price point area has lots of food quick access to 59

At least the air conditioning works well.

It’s ok

This staff was helpful but I had to change rooms because the TV wasn't working and I expected a complimentary breakfast. The hotel looks like it's going the through alot of renovations.

The remote didn’t work no towels and room was not neat

Well service

No towells, no coffee at room no costumer service, front desk staff complaining about their management, please don’t go there

Interesting thing is that they don’t provide soap, or even hand soap. I thought they forgot to put it but when asked, the from desk told, we only provide shampoo and conditioner. I had to buy a hand soap from outside Included breakfast was few cold packed sandwiches, and muffins with coffee. Thats all. Overall, not too bad for a short stay but doesn’t justify the price.

This hotel was GARBAGE!!!! Staff wasn’t able to communicate properly and just ignored us. Elevator was broken. No breakfast. It has an odor that was unexplainable. No towels…dirty rooms and bugs!!!!

Very disappointed

There was no soap, tissue, coffee, or coffee cups in the room. The chair was filthy and the AC never got colder than 75 degrees. It looked like a dying hotel that was hotel that could got out of business at any time.

The staff was gracious enough to move me to another property with a pool, Garner on Harwin Dr. Nice property but pool looked like it had not been cleaned for quite some time and whirlpool was out of order and nasty.

desayuno malo

For some reason there ran out of soap, towels and the older man who was at the desk at night wanted to be ok with that, he said there’s nothing he can do and ask if I wanted a shampoo!!! Another thing is why require a $100 deposit for a 1 day stay that’s crazy to me. The hotel is very nice in terms of location, cleanliness, and all that but the management is failing.

En mi reservación incluya desayuno, pero cuando yo bajé sólo había café y me dijeron de qué eso era el desayuno

The hotel was in a sketchy area

Horrible hotel, horrible staff. Air conditioning didn’t work in room, one set of towels and dirty!!! Asked for a new room or willing to pay for upgrade and told nothing available. Checked out after 20 mins, was told we’d get a full refund. That never happened. Called after a week to check on refund and was told they will not refund us. HORRIBLE hotel all around. Disgusting!

Front desk wasn’t friendly, breakfast wasn’t that good, hotel looks old. We booked 2 rooms 1 of our room doesn’t have microwave fridge and hair dryer. pool was closed.

El cuarto en mal estado , muebles viejos y el baño en mal estado

Caution to all… Hotel is under renovation and is not fully functional. No hot water in room , no pool , no proper AC. The hallway carpets uneven and not laid down properly. Lift is very old and suffocating. Phone in rooms not working. Many people complained and leaving the place. We left and didn’t stay for the night due to all the inconveniences. This place is not ready for people to stay. Highly not recommended for stay. They are not responsive to give refund , hotels.com cannot provide any help unless the property manager agrees to give refund. So better don’t book this place and get scammed

This is not the usual Wyndham experience. It feels a little run down. My bathtub faucet didn't work, there were light bulbs that were out, some electrical outlets didn't work.

There's no sign to indicate the facility is a hotel. Upon arrival to the room, there was no towels and the telephone didn't work to contact the front desk for towels. Walked down to request towels and I was told I had to wait until after 6:00 pm for towels even though check-in was at 2:00pm. No coffee, cups or utensils to make coffee. Will never use a third party for a unknown site again! I DID NOT ENJOY MY STAY!!!!!

Everything about the hotel was bad from the pictures on the site not being updated to the bad staff service the WiFi didn’t work as well the shower was not good very inadequate. Also the fire alarm systems were very bad and when we had to evacuate our room there was no plan and the room phones didn’t work

It’s only one person working at a time. Telephone in the room doesn’t work. The tv only stayed on one channel, maybe the remote didn’t work. The hot water in the shower did not work. Wasnt able to ask for extra towels. No cups in the room. Elevators are raggedy. Breakfast .. they did the best they could. Loved that parking was free.

Great

The rooms and property were decent. The guy who works nights at the front desk was very disrespectful and rude to me and my family because he was sleeping in the back and we had to wake him up to ask him to replace our room key. The door was flashing red and we left the extra key in the room. He was literally yelling and calling us names we recorded the entire thing on video. I’ve never experienced a more threatening front desk worker. Breakfast consisted of frozen breakfast sandwiches, 2 fruit selection, sunny d kids orange juice, dollar tree oatmeal & chocolate chip cookie’s, yogurt, and some sort of cheap apple cider. There was ample room for parking. The pool was closed for construction. Nearby stores and food places. Everything was okay other than the unpleasant older man who works at night.

I reserved a suite and the hotel claimed my standard room was a suite. I was still charged for the higher price. Then when I arrive, they have no towels. The breakfast was laughably disappointing. Only a sandwich from the freezer and questionable juice. The room phone didn’t work. The room also had an unstable gigantic hot tub instead of a shower. I will never ever come back with this company. Their service has dramatically fallen off a cliff. The night person was also in charge of security. How is that guy supposed to check in customers, handle complaints, answer phones, and perform security? I saw at least 4 people checking out and leaving through the night. And they had elderly women cleaning the rooms. They look extremely stressed out and over worked. I really feel sorry for them having to work in those conditions.

Going under renovations should have made known prior to booking.

There key card machine was broken and I had to come down 3 times to have it reprogrammed and still it won’t work . Lasy from reception has to open the door and let us in . AC was loud and noisy . We only had 1 towel in the bathroom and when I went to get an extra towel there was none available at reception . Breakfast was bad . We were there just for one night .

Poor service by staff and I have had better breakfast at a motel 6 or budget inn than I have had at this place. Also the power outages made the stay even worse by having to have a maintenance or desk clerk open the door to the room anytime I stepped out. But for how fancy it looked it was not at all what I expected

The smell at the entrance of the lobby is disgustingly bad and the receptionist is unwelcoming plus the bad smell in the room unbearable as well.second, they lied about breakfast looks amazing in the picture but really its only muffins, yogurt,Cookies and a sandwich. the celling has brown stains and black mold also the carpet is dirty.the table lamps are rusty.the ice makers are not working.i have saw groups cut thier reservation and left.the swimming pools are stained and dirty.i don't why not allow me to post some photos here!!!lastly the shape and the colors of hotel from outside in the pictures are different from reality that is another cheat and disguise!!

Very clean and organized lobby, parking lot was big and clearly marked room was excellent and very clean excellent Staff very cordial would Recommend It Thanks

EXPEDIA AND THE HOTEL STEAL MY DEPOSIT REFUSING TO GIVE IT BACK AND KEEP OPENING COMPLAIN

Good stay

Had to wait to check in since mt room was not ready. Booked a king bed & they tried to give me 2 twins. No facial tissues, cups or coffee in the rooms. The curtains were so old that when I tried to vlose them the ripped. The carpet was filthy. Walked around the room in my white socks & they were black when I took them off.

The entire space had a very stale odor that they seemed to try to cover up with sweet air spray. It felt unhealthy and unclean because of the odor. Getting in and out was hard since the parking dumped straight into frantic freeway frontage. Staff was usually hiding, or rude. Buffet breakfast was only cold foods. It was horrible

I stay there 2 nights no one check the room to clean it and i call them to do it no one show up they just need to focus on that thank you

Following my reservation I received an email that breakfast and pool were not available. Before would have been helpful. Television remote was hidden behind the dresser. My bed sheet had a cigarette burn. Staff seemed to care little for customer service. Kind of a dump.

Hotel looks nothing like the photos online. We had 4 people and they only gave us 1 bath towel and said they did not have anymore. We had to keep checking for them and ny husband was lucky enough to sneak one off the house keeping cart. Or restroom was not cleaned properly there was hair on the tub from the previous guest that stayed there.

Breakfast were breakfast sandwiches, not a continental breakfast. Only the 5th & 6th floors were occupied, the rest of the floors were vacant.

Yes

Dirty shirt matched the dirty couches in every room and lobby