WoodSpring Suites Houston Willowbrook

Could not get more towels. The hallways smelled like weed and there were several people out front smoking pot like it was legal. I couldn't believe this was an actual establishment.

Love the staff there .best around

The old cleaning lady that has really really really long silver gray hair and sounds like she smokes 25 packs of cigarettes a day should be fired Everything else was great.

The old cleaning lady that has really really really long silver gray hair and sounds like she smokes 25 packs of cigarettes a day should be fired Everything else was great.

Management was very sarcastic walking off as I'm talking just because I accidentally dropped my keys down the elevator shaft an no help with it what so ever.

Management was very sarcastic walking off as I'm talking just because I accidentally dropped my keys down the elevator shaft an no help with it what so ever.

don’t like anything, it is not a hotel just like a ghetto. check in at 5:00PM still waiting and hour room to clean, no soap for bath even I requested, smell terrible, bed , sheet , etc. It is the worst hotel I ever see.

Will be back

Perfect location

Perfect location

The best hotel for the cheapest rate always clean and up to part for the most this is a safe bet on booking a room

The best hotel for the cheapest rate always clean and up to part for the most this is a safe bet on booking a room

Front desk was helpful.

The staff was very friendly and accommodating and I like the fact that my room was right by the elevator It could have been clean a little bit better there was candy under the bed and the restroom floor was dirty

The staff was very friendly and accommodating and I like the fact that my room was right by the elevator It could have been clean a little bit better there was candy under the bed and the restroom floor was dirty

Horrible, dirty, lady staff was rude.

Let’s start from the begin, check in was good. Room looked like it wasn’t cleaned at all! The lady’s that work the front desk. Where racist to me but sweet as could be to my (Hispanic)boyfriend. I have pic of the restroom

Nice worker. There were roaches coming out of the sink, and the room was very dusty. There was no soap or body wash provided. The room was expensive for what the hotel offered, which was a place with a bunch of drug dealers and homeless people right outside the hotel. I felt unsafe the entire time, and we were approached by a fellow guest who asked us for tobacco? Just an overall horrible experience. The staff were nice though!

Nice worker. There were roaches coming out of the sink, and the room was very dusty. There was no soap or body wash provided. The room was expensive for what the hotel offered, which was a place with a bunch of drug dealers and homeless people right outside the hotel. I felt unsafe the entire time, and we were approached by a fellow guest who asked us for tobacco? Just an overall horrible experience. The staff were nice though!

This was the worst hotel I ever been and you guys didn’t want to cancel or refund me! I didn’t even check in or stayed there. Nobody at front desk, there was a sign to call the number, called so many times and nobody answered, I was not the only one…

It was quiet the staff was nice The smell and the beds

It was quiet the staff was nice The smell and the beds

I really have nothing to say

It was an alright stay. It ended fair

Location and friendly staff Laundry room equipment was out of order and/or did not work properly.

Location and friendly staff Laundry room equipment was out of order and/or did not work properly.

That my room is at the end of the hall. And the Internet is slow at times

Location Rooms had odor. didnt realize it wasn't gking to be cleaned every day .

Room did not match online pics. Would not recommend

Na mouthing else to stay I enjoyed my time there

Very basic extended stay hotel but it has the essentials to accommodate most of the needs of anyone traveling on business for an extended period and it is conveniently located just off HWY 249 and very close to the beltway for easy access, allowing for an easy commute to anywhere in Houston. Additionally, what really makes your stay here worthwhile is the staff. Everyone is friendly and always willing to do what they can to meet your needs. i recommend this extended stay to any solo business professionals looking to save on money but yet keep a feeling of safety and comfortability while away from home.

Nothing To comment grhhddgg

It stink and front desk lady was rude

This hotel is a Great place to stay!.

Good morning

So si

Checkout was 11am, staff (Mexican lady) was banging on the door at 10:40pm for a curtesy knock, told her I’ll be leaving at 11. 2 minutes later continued to bang on door asking me to leave.

The staff was very friendly

I don’t know why I didn’t read the reviews first but this place is a dump. The first room they offered me smelled like a nursing home. I mean I didn’t even step in the room when the smell hit me. I went back downstairs and told them that offering that room to ANYONE is offensive!! They gave me a card to check 2 other rooms. The first room was ok, but the fridge was rusted and had mold on the side. The second room had an unpleasant smell but the fridge was nice. So I had to ask them to switch the fridges. The only thing I can say nice is the staff was nice. Nikita I think was her name was very nice. She definitely is the only reason you’re getting the 1 star!! But they definitely should state this is not a hotel for a stay is a hotel where people live there for extended period of time. You can’t get clean towels unless you pay for them or wash them yourself!!! Who wants to stay at a hotel and wash their own towels??? Or buy their towels for $7. I’ll never stay here again or recommend this place to nobody!!!

My dates were off and I couldn't change the date by one day even though I had the insurance. Didn't want to cancel just change. I don't know how the dates was missed up but it happen and I lost two rooms cost. just not happy

The beds were not as comfortable but it was an ok stay. Would stay again but may look elsewhere first.

Great all around

Asked for a non smoking room the room smelled so much like smoked stayed some hours and my clothes were penetrated with the smell had a hard time sleeping because I could not breathe right ended up leaving at 4 am could not stand the smell anymore when people ask for a non smoking room it should not smell like an ashtray

Ok

Bc. Non

Good great.

Clean room

Very friendly and accommodating staff.

Nice hotel

Yes

Yes, clean and lady at desk was very friendly and helpful.

Room were to small

Staff was excellent!

It was a horrible place. We did not stay there at all. After seeing the room and the surroundings, we immediately checked out after an hour or so on Friday.

It was a nice spot to stay would come again

Customer service really bad

the black lady of the office she was rude

The area that it is located

.

Excellent

Okay

Very dirty smelly atmosphere

The staff there is amazing!!! Mandy and other lady listened and answered all my questions the best way possible. I cant be more happy here.

This property was dirty with stained carpet throughout the building and elevator smelled like wet dogs. All kinds of folks hanging outside the place some bare footed and some just looking weird.

A lot of amenities. Like a little studio apartment.

It was ok

Didn't stay the whole night ended up leaving.

The stay was good, didn't have any issues. Saw a few small roaches, but it's Texas.

I was not able to check into the hotel due to a power / water main break at the hotel had to spend birthday at home

Did not issue refund for hotel stay. They did not have power. How did you expect me to stay here

Room was full of live and dead roaches. Staff did not want to clean it, and could not offer another room. I had to clean it myself. There seemed to be a lot of unstable people in and around the property.

They didn’t have electricity when we showed up and neither Expedia or the property would cancel my reservation

It was ok

This is a budget hotel so I wasn't expecting much. Thankfully the room was clean but the facilities were a mess (stained carpets in the hallways), smelled of weed, and a dog was barking regularly during my stay. If you need a spot to stay this will work. If you want to relax in peace go somewhere else.

Don’t do it!!! A dog was left alone in a room, three doors down and was allowed to bark ALL NIGHT LONG. I got three hours of sleep, even after getting up, getting dressed T 2am, going to the lobby and calling the hotel staff on the lobby phone, I was told there was nothing they could do about it. The room is extremely humid because there’s no ventilation for the bathroom steam to vent so sheets felt wet and sticky all night. Never again! Stay away from this place!!!

Check in was fast and easy. Room was nice and big however it had a strong smell and I had to get some air fresheners. There were the first 2 night the police had to be called. The staff however was very helpful and polite. Overall it was a nice stay just wrong timing.

The hotel looks brand new and very nice but when we got there, there were several drug deals going down in the parking lot and we had to cut through the middle of a group sheriffs who were evicting a woman who was tweaking really bad. After we left and went to a dr appointment, when we returned, the hardwood floor was covered in water. The a/c had leaked a ton of water and big black particles all over the floor. BUT, when I went down to the front desk, Meghan was SUPER sweet and offered a refund. I had to get it ok’d by Hotels.com and she was very sweet and patient. She gave me a copy of the receipt that showed no charge. I was so relieved to get my daughter out of there before dark

Well it advertises a kitchen area stove ect. No pots or pans to use nothing! Then felt unsafe at nite to go outside. No food places near by. Freaking HAIR EVERYWHERE disgusting. No room service. TV had to be manually done the remote wasn't programmed and of course no one new how to program it! The dang blanket already had dang dog hair on it. Yes I was traveling with my dog but there was an abundance of dog hair all over as well as human hair! Just not at all wat I expected.

Worst stay I had in my life, the room was uncomfortable, it did not have a nightstand or lamps, the TV was old, the table only had a chair, during the 4 days of stay they did not clean the room, they did not make the bed or replace it the towels. We left the room on December 30.

The hall way and room smell like weeds, i have to check out the room 1 day earlier to move to different hotel

It was bad. It smelled bad, there was liquid spilled in front of the door, you can hear everything and the bed we were in may have had bed bugs. Called front desknthen went downstairs and it was closed. No one answered the phone and because of the conditions we left in the middle of the night. Worse experience i ever had and the rating on this place should be a 2. I normally dont even wriye reviews but geeze.

It was a good stay the staff was excellent in all ways

Newly renovated but a staff full of hackers scammers who prey on vulnerability single mothers with kids I will never support there again

Tv signal don’t work breaking up every Channel you I put in

Property was easy to get to FM 1960 shopping centres. Property needs to update Pet Friendly status, as once we arrived were told no cats, but were able to work things out. Apparently new owners are changing policy.

My family and I really enjoyed our stay, from check-in to check-out Ms. Destiny was very accomadating. She would have gone THAT extra mile if we needed. Very friendly and personable. Good image for the company. These were a few creepy insects in the room and the bed moved all night (not hooked up) but we really enjoyed our trip!!!

Roaches

The staff was well mannered but the smell of the whole place was not satisfying & the room was not up to par

The two ladies at the front desk are not only very friendly but also very helpful and understanding. The room is very comfortable and clean. I slept like a baby.

Elevator smelled like Urine I didn't stay and hopimg

I didn’t stay

The facility was clean, the employees were helpful, friendly and professional. Not a great area but I always felt safe.

You’re uncomfortable full-size beds are being marketed as queen size beds very bad, and there was no ironing boards for the room.

roaches, bums and sketchy people walking around at all hours and guest with dogs that they don't clean up after not worth the price for what you have to deal with

We stayed this hotel for two days, found roaches in room.

My stay was very nice and I appreciate the free day

Is to many people smoking in the enter of the place , the room was dirty , we found cockroach every where 😖

This place roaches , dogs barking all the time. Police always there , drugs dealers & sex offenders living there beware of the shady staff

Besides, the entrance the property smelled like smoke. The hall Even had a worse smell of smoke, urine, and bad cooking.

Overall our stay was fine. The staff were all friendly and helped us when we had no power/water at our home. Our room was clean, but the hotel itself doesn’t smell great. It is an extended stay hotel and there are quite a few people that actually seem to live there. There are kitchenettes in all rooms and the halls always smell like all different foods. I was charged twice, but they corrected it.

It was horrible. The hotel stinked. There is smell of cigarette smoke and filth everywhere

Staff gave excellent service, but hard beds and pest crawling through hotel

The place is good for the long haul stay in the home style hotel room for which you are getting! I loved it!

This place is horrible, it smells bad. It was not just the room it was the entire building. Do not stay here.

Woodspring Suites Willowbrook was not to good but it was clean,You could tell animals were around cause it smelled like dogs once you walk out of the room.Check Inn females were holding aloud conversation at the front desk very unprofessional and clerk was in conversation as well. WiFi service doesn’t work at all . And looks like a bunch of junky’s live there. Vending machines were working Two days later out of order.

The staff was extremely helpful and courteous. An excellent place for an extended stay.

This Hotel is a value if you stay for a week or more. My overall experience was good.

This hotel is by far the worst I’ve stayed in ever. Roaches. Needs you can’t sleep in. Wouldn’t Perform room cleaning even after two weeks which the front desk said was the time frame. Didn’t have clean towels to trade for dirty ones. Bathrooms were dirty. Nothing about this hotel gave me anything good to say. Oh and the SMELLS

The Room smelled bad and was dirty

The service was horrible. When we checked in the person who checked us in did not explain anything so when we had questions the other staff gave attitude like we were supposed to know. Then an altercation happened with the managers son and we had to leave even though we did not start the altercation.

You don't hear almost any noise from other rooms or the outside and they respect your privacy without forcing you to have to let in housekeeping staff inside your room ,it have laundry ,it like to be in a cozy studios apartments.

Its like a mini studio in a quiet convenient location

Noisy, sketchy place and people. Staff was inappropriate when i first arrived.

It was loud and people were constantly fighting in the halls the toliet came right out from the floor and barely flushed. Just trash!

Nice location.. but I didn't like extra bugs crawling

The staff was very knowledgeable and friendly and professional.

It was okay.... and I am being nice. The WIFI was non-existent due to the property having a 2001 model retrofitted dial-up-gone-broadband, but nowhere near not quite... if you catch my drift??? And I was in th farthest flat on the end, which, for 1450.00 ISD U MIGHT THINK I'D BE GETTING MM WAVE 5G, OR AT LEAST T-MO'S NEWEST 700+MHz Multi Gigabit ÜBER-fast blazing speed wireless internet speeds.... but nah!!! Not me! My cel provider ate their lunch (T-Mobile) with 155/Mb/s d/l & 69 Mb/s u/l speeds!!! Now that's QUITE a bit faster than plain broadband internet from AT&T or XFINITY!!!

Felt like I was in a drug hotel. Roaches in my room. The outside looked okay, but when I walked inside the halls I knew I had made a mistake. This place is not for travelers. More of a halfway house.

Looks like someone smoked in the room before. Smell so bad