WoodSpring Suites Houston I-45 Airtex

The whole atmosphere was friendly, was very comfortable and quiet. Everything was fine. I had good parking at all times.

The parking lot should have been a sign to me. It looked like I was pulling up to a halfway house. And the inside wasn’t any better.

Exceptional

Exceptional

Na

The pictures you are displaying regarding the bed are completely different than real ones. Na

The staff was friendly and helpful Everything went well

The staff was friendly and helpful Everything went well

Property is pretty clean they don’t really have any extra amenities expect for a vending machine and a laundry room. The room I was in was ok did have a mildewy smell in which no one could pinpoint exactly was causing it and was told if I moved rooms it would probably be worse. Shower pressure was low and they exterminated so bugs did become more frequently but I was on the bottom floor but they did inform me which was still disgusting but wasn’t terrible. I didn’t like the frequency change of staff in which one set of staff provided services one way and then a sudden change and the other set of staff changed provided services which was a bit confusing and costly last minute. Overall stay was good no issues with guests they try and maintain property and its integrity

Exceptional

Roaches in my room Nobody was at front desk took over 25 minutes to get them to come to desk

Roaches in my room Nobody was at front desk took over 25 minutes to get them to come to desk

We were denied our check in due to my husband's criminal record and it was almost midnight when we got there. We had to sleep in our car and try to get enough money together to get another room we have never had a problem any where else. I feel like we were discriminated against and our rights were violated. I will never go back again

Good location great staff room was clean

No coffee pot in room, halls were hot,elevator was hot, not the best neighborhood other then that room was clean didn't use kitchen or laundry

Exceptional

Exceptional

It checked out within 10 minutes of final being about to get checked in.

Friendly and helpful staff. I had an issue with my room I notified staff at the front and they resolved the issue same day no problem or attitude!

Terrible. Front desk is always closed. Ghetto & dirty

So this trip the room was dirty and the stove top was dirty and all the cabinets had like old dust or mild from what looked like water damage or something. It 3 trips up and down to my floor until they finally gave me a key that worked and t he hotel was booked so I couldnt switch rooms. The staff was friendly but the room was not clean

Basically a homeless shelter didn't stay there too scared someone was gonna break into my vehicle

Bring your own kitchen utensils and pots and pans.

It was the worst place I’ve ever stayed at

The staff was polite n very perfessional. Room was very clean i really recommend

Smell loud people hanging out all night one way in n out tub wasn't clean

Smell loud people hanging out all night one way in n out tub wasn't clean

The staff was pleasant and helpful, which made the stay more enjoyable. The rooms were decent and overall clean. However, there seems to be an issue with the toilets, mine would back up very easily, even with minimal use. I’m not sure if this was just my room or a more widespread problem. Aside from that, it was a nice stay overall.

Rooms need to be cleaner. Absolutely terrible.

Yes, very strong odor inside the hotel , very dirty inside, the vent inside rest room completely blook with dirt

Pleasant

Comfortable beds

The cleaners was horrible. It smelled like dogs and cigarette smoke reserve a king size bed got a full size when I got there I had to wait 30 minutes before someone came to the front desk. The sink was stopped up. The toilet was bagging up. The state was just completely a disaster. I hated to walk in the room and I have health issues that I try to explain to them, but there’s no refund it doesn’t look like the picture of the property that they’re representing online so my state was a complete disaster.

Front desk Staff is the best thing about the property. There’s no routine cleaning, it’s roaches, and an odor throughout the hotel except for the laundry area and front desk area

Good

Very dirty toilet and the room has a bad odor. Horrible front desk manager and staff. I informed the staff about the dirty toilet and their response where” if don’t like It, I need to go somewhere else.” Very disrespectful short black lady with a foul mouth.

Nothing Hotel is terrible, bad is really hard, stings to tobacco, it seems that is falling apart, you can sleep better on the floor than this squeaky piece of shiet. It’s more like a homeless shelter than a hotel. We tried to get a refund but the manager is not her and the receptionist can’t process a refund he told me to leave and the manager will see if she can give us a refund when she comebacks Monday in other words good luck with that.

Bad

The shower didn’t work or the microwave or the ac and they had a bad attitude

Hard to leave, and doors wasn't fixed. Room dirty!

Room was dirty and foul smells. Hard to leave just don't go! People follow ypu from the hotel if you shop.

For the amount i paid for 2 weeks was not worth it.

The General Manager is a rude and very nasty person...we been at the location 4 months no issues ..rooms wasn't in the best of conditions when we got there but due to hardship it was the best in our budget...we were never harassed until she got there..and the lady claim we owe for damages of a rusted out microwave that was like that when we got there...not to mention my son also had a room with fleas and no door on the restroom... she's very unprofessional and focus more on what man she trying to sleep with there versus hospitality for all guest

Room definitely neglected..the General manager is a horrible person...I have been here with no issues 2 months before she got here...she nasty to everyone including her staff...openly talks down on them..when we make groceries the other general manager would allow us to take them upstairs on a cart...she refuse to allow us to use the cart and says she can put anyone out with no explanation... definitely will be leaving because under her this place is going down

Clean room

Terrible condition of room. Extremely Rude and unreasonable manager. Poor communication between staff. Substandard operation. Worse hotel experience I ever experienced. Smelled bad. Refrigerator was dirty on the top. Roaches in the room. They didn’t honor the arrangement of hotel.com.

Yes

Great

Never will go back

Dirty room

I had a bad experience I had to booking one was a week and the other was a weekend stay. With both only stayed one day. Kitchen stove was stained and filthy. Bugs crawled. Blinds broken. Tv barely worked. Staff was horrible. Tried talking with manager and she was rude. Still haven’t heard anything back from them about my refund for the days I didn’t stay. Shower head was broken and had trash bags wrapped around them. Toilet was rusted. This is by far the worse hotel stay for me

The room was clean. However the corridors had a foll order.

Smoky 🚬 nothing like ad online

I like that it's quiet and the staff is amazing

Terrible hotel DONT stay here !!!!

The staff is amazing

I didn’t even bother checking in once I got to the location. It’s bad, do not stay here. People loitering everywhere, drug use on the parking lot during early afternoon. The building is rundown, don’t bother wasting your time.

Great stay. The staff were very friendly. I will be back for an extended stay.

The property smelled, the floors had a strange film on them, the carpet in the hall looked dingy. We only stayed one of our nights, because the next morning we noticed a 3" roach on the wall. The staff members were very friendly and helpful.

Terrible service. I would bit stay here again

.

The receptionist lady was kind and friendly, but the room itself had no bath towels. The toilet has not been scrubbed and God knows how long there is no ice machine.

If i could i would gave them a -10 star

I checked in at 10:00 pm and the room I was offered wasn't even ready, the bed wasn't made and staff had me waiting for over 30 min.

My frige and microwave did not work. I notified staff, everyday. Problem was never fixed. I asked for another room. They were reluctant but agreed. A/C did not work in it. Elevator has a rubbing sound all the time. On my last day it got hung up , there was a very loud POP. It dropped a few inches or more. I was scared, all the others on the elevator assured me it happens every other day and sometimes your stuck i. It...

Helpful and friendly staff!!!

Friendly staff great manager all around the boy great helps out a lot I would go anytime again and advise anybody else to go there very friendly pet friendly just a great experience

Dog poop all around bldg Toilet was nasty. Noisy. Kids jumping around in rooms felt like floor was gonna fall down. Tv remote didn’t work people hanging around bldg look like they was up to no good.

Never stay here

Hell on earth! nasty toilet, old appliances that were rusty, smelly and would not recommend

I did not stay at the hotel because after I booked the room and when I arrived they did not give me the room and told me we are busy. I had just arrived from traveling and I was tired and wanted to rest, so this hotel is not good. I will not trust it again

Awful hotel. Its a live in. Kids everywhere, people literally smoking Marijuana right outside the front door. Place is dirty and loud and just down right Awful. Not even cheap. Stay away

There was throw up in the hallway and the elevator when we arrived. There was people in and out everywhere and staff was letting people through even though they didn’t have a key! The room hadn’t been cleaned in days there were blood stains on the fridge stains on the sheets, dirty and dust everywhere, the walls were all marked up it was completely disgusting. There was traffic in and out the hotel! Kids running everywhere drunks walking around loud talking I was scared to even take my luggage out my car! We stayed there for 2 hours enough time to find another hotel so we could leave!

Good

Great 3 nights stay

Horrible experience.... Not in the best location either. Room was not cleaned at all, just the bed made up and counters wiped off. Room smelled like the previous guest had an animal. Floor had trash, animal urine stains, and animal hair. Thankfully I travel with cleaning supplies... I poured bleach on the floor and it began to fizz due to animal urine on the floor. Bathroom tub was filthy. Still had a ring around the tub and a broom or mop never touched the floor. When I got my key, as soon as I got passed the second door, I smelled cigarettes, marijuana, and uncleaness. The front desk clerks are nice, but housekeeping here is HORRIBLE. Place seem to be for those who use this place as a home. Premenant Guest sit on the back and hangout. If guest are coming off a plane, or coming from a long travel, be prepared to clean your own room..... I rather stay at the Palace Inn.

It was very dirty and some people staying there were smoking in the hallways, the atmosphere was tense.

Dirty rooms, drug use and people hanging out in the parking lot on the property who did not stay at the hotel.

It was dirty and smelly

Although it was a very friendly staff And Very friendly people that Stay there There was an incident during the night due to an unruly Customer Who kept setting off the fire alarm in his room Throughout the night I believe Legal action was finally taken about 4:00 a.m.

The room was musty, and the rugs were dirty.

It is to noisy and unsafe

Horrible

U

Smell very bad people smoking weed outside, Roaches, the bed very very uncomfortable.

Service is terrible Staff is rude Room was filthy

Highly don’t recommend, it smells like cigarettes, people roaming the halls all night , there was a shooting in the parking lot the first day I checked in. Room smell like infestation

Clean property

Good rate

There was a fight on property. It was a bloody handprint on the shower. Air conditioner was blowing out dirt. Staff wasn’t not responding to residents in a timely fashion.

We got in atound 10:30pm to check in bc thats the time we got into town and no one wanted to help us the off ice was close..i called the number they had in window and the 1st person said they couldn't check anyone in due to power outage but i paid online and she hung up on me rudely so i called back after the 13th call someone else answer and checked us in right away..it 11pm by then we checked out at 530am bc i have work smfh not very much sleep very disappointed..I book rooms weekly NEVER AGAIN HERE..

It was a good stay. Had a little smell in the hall ways. I didn't get no towels, but other than that, it was good. This hotel has alot of ppl staying there long term.

Smells like mariguana

I had roaches crolling on the wall of my bathroom, also it was some kind of itching on my skin when I was sitting on the bed, something that I couldn't see is on the sheets and does bite on the skin.

This is the place to stay and it was cheap. I stayed at two other places before I found this on. Let me tell you this. One had roaches and the other one was just high. When ever I need a place to stay I will only use this place it was like home away from home. I could cook and everything here Thanks guys keep up the good work.

Great for low funds

There's only one housekeeper for entire 4 floors and she does check outs 1st then she gets to biweekly rooms so your room doesn't get cleaned. To get towels washed it's $15.75 if it's not on your biweekly clean. I told front desk clerk my toilet was dirty she told me to go to a dollar store and get a brush. Its not the facility responsibility to keep my room clean. You have to take the trash out yourself to the dumpster. Non-smoking hotel front desk stays in a room and smokes.

For those checking this place out, listen to the reviews! I have stayed at Extend Stay locations before, but this one felt more like an apartment complex than a "hotel". The day we arrived, there was a strong smell all round of a specific "weedy" substance (which was constant throughout our stay there) and children running up and down the halls screaming. We had booked for a queen bed yet they gave us a room with a double instead (we have a queen bed at home so we KNOW what a queen bed is), which mind you, the bed skirt you see in the images, not there when we got into the room so we didn't know the bed was on a metal frame. The toilet looked like it was cleaned just on the outside so we had to go buy cleaning products to clean the inside. And yes, we also saw roaches in the room. In all honesty we debated looking for another extend stay in the area and just stay one night, but we found out they wouldn't refund the rest of our money so we stayed. The only good thing from this place was that the staff was very friendly and understanding when I told them that we had to leave before check out time. I honestly thought that this place wouldn't be as bad as the reviews said but don't make the same mistake I made, listen to the reviews.

Front desk clerk was very friendly. The property itself horrible. The guest were scary. A lot of drug users obviously. Next to a truck stop. I was there for one hour and left. The smell of marihuna was terrible. I wasted my money.

broken bathroom door no privacy

Room smells of strong smoke and dog. Room is worn out. Part of blind is broken off. Hair in sheets.

The ladies at the desk were really nice and helpful. The smell of the whole place was bad, but the 4th floor took our breath away. We were told it was because dogs are allowed. There were people lingering outside, sleeping on the sidewalk and staring at us. The wall shook when our neighbor next door laid down.

I want my money back because when I go to the hotel the office was close. I never use the hotel.

It was clean and good for a solo trip

There were roaches in the suite that I was given.

Nothing

Terrible on every level. Soon after arrival, a drug dealer who lives at the hotel offered an array of dangerous drugs. Found drug paraphernalia on the parking lot. Did not feel safe at all during our stay. The bathroom door could not close because the knob was hanging off. Floor tiles were broken and peeling up, carpet sticky. The beds were a hard mattress that slid all over a metal base. Pay a few extra dollars and save yourself great disappointment!

This was more of a bad apartment complex then a hotel

The staff was great at accommodating me with everything I needed. The biggest issue I had was at night time, there was a guy walking around looking into people’s cars. I didn’t necessarily see him try to break in or anything BUT the next day, I did notice dents in the back of my SUV near the handle. Someone tried to break in by prying the handle off. It had to be a crowbar used. I’m assuming my alarm scared him off. The property don’t have any outside cameras so be VERY cautious at night time when you’re getting out of your car and ALWAYS watch your surroundings. Just off the strength of my car being dented from a possible break in, I’ll never stay here again.

Didnt get any clean towels other than the ones we got when we got to the room didn’t clean the room AT ALL NEVER AGAIN

I love all the front desk crew. They're awesome very helpful and polite. Let's not forget about the housekeeper on the 4th floor. She's absolutely respectful. The only thing i don't like is how the other hotel guest with dogs don't tame their animals. Especially on the elevator. Who wants a dog coming on with them sniffing your bags of food.

It's clean, comfortable and quiet. But they don't have shampoo and or coffe. But for the price it's ok.

It was okay. The water was brown at first but after a couple of flush’s it changed.

Not happy...considering it was a no smoking 🚭 area, it smelled like weed alot. Room had a nasty smell, could of been the carpet idk. Didn't have daily housekeeping unless requested and if u wanted to change ur towels and linens U had to take it down to the lobby for new ones 🙄 how's that making me feel comfortable. But the ladies upfront were very nice

I seen a Roach on the wall & the rooms had a smoke smell

Didnt like the fact had a kitchen but no dishes pots etc. Sheets was not white on one of my beds. Its was ok to say i had to get due to evacuation but i want stay again

Amazing experience

Last day to you was quite comfortable I check in with a breeze everyone was remind me of social justice very respectable and friendly staff. Hotel is welcome. Staff is always on duty 24 hours I feel very safe even at night parking is well lit very quiet peaceful and relaxing. And most of all restaurants to choose from

I didn't like anything it had a bad smell from the door to entering the room

It is a nice room with good weekly rates. Very clean. Has a kitchenette and fridge. Stayed one week here waiting for new home to be ready and will be staying a second week