WoodSpring Suites Houston 288 South Medical Center

I was charged for a night’s stay for 2 consecutive days after checking out. It has almost been a month now, and I still haven’t been refunded.

Bad

Room was clean but hallways had a smell

Nothing, they canceled my room without prior notice. The reason they gave was because they overbooked and could not accommodate my stay. Everything, they canceled my room without prior notice. The reason they gave was because they overbooked and could not accommodate my stay.

Easy access from 288 It’s a halfway house

Easy access from 288 It’s a halfway house

This was my second time

My reservation was not canceled but I was told they canceled it. I drove 4 hours and couldn’t be accommodated My reservation was not canceled but I was told they canceled it

My reservation was not canceled but I was told they canceled it. I drove 4 hours and couldn’t be accommodated My reservation was not canceled but I was told they canceled it

Cheap stay for one night. Shower had mold in the inside and hair. No tv services. Fridge had visible grout & rust. Lamp barely works. Bed uncomfortable and reasonably itchy. AKA never again.

Bad

Poor

Nothing. Horrible experience. I was unable to get a room due to a lot of their rooms being closed due to a lot of Maintenance problems. Never will I book with Expedia again no refund was given.

Nothing. Horrible experience. I was unable to get a room due to a lot of their rooms being closed due to a lot of Maintenance problems. Never will I book with Expedia again no refund was given.

NO BREAKFAST, NO BATH SOAP, NO COFFEE MAKER IN ROOM

Staff is rude, lien was damp bathroom was dirty and the dinner wear is only for two you get charged a lien fee It’s set up more for extended stay then for a vacation

When I first arrived I was told that the elevator wasn’t working and that the only room they had was on the fourth floor. I was ok with that but I thought it was weird that the desk agent tried to charge me by the night for the room when I booked it for a week. Her excuse was just in case I changed my mind. Mind you it’s cheaper to pay for the week than by the day. Next there’s a $3 a day fee for linen service and housekeeping only comes every two weeks. I was put on the floor where practically everybody had a dog. I don’t know which was worse the dog smell throughout the whole hallway, the dogs barking or the couple next door to me arguing at 2:30 in the morning. The people would walk their dogs in the grassy area that set right at the doors of the hotel or on the concrete in the parking lot. The room itself however was nice and accommodating. It’s kind of like a furnished studio apartment in which I did like. I’ll give the room 10/10 everything else 5/10.

No a good place

No a good place

I was told that even tho I booked the room through Expedia that I hadn’t actually reserved it so I they didn't have a room because it was a first come first serve basis.

Clean room

Bad

Location Elevator out for a week, only one and I was on the 4th floor. Bathroom light out. Electrical breaker out during CPAP each night tripped. Staff unprofessional, unable to communicate and promised repairs that slow to fix or not at all. Had to move twice. The second time the manager arranged but staff spent the whole day waiting for next room to be cleaned. Called the police when I said "I suffer from PTSD when I waited three hours and they had an incorrect room (I had a two bedroom with a bathtub (this room had shower and one bed). The police said they claimed that I "threated her but because I am a disabled veteran with "traumatic brain injury", I recorded the conversation because they denied many of my request or the manager said they never got my messages. I had intended to extend my say buy because of their unprofessional and lying tendencies I decided to move on!

Location Elevator out for a week, only one and I was on the 4th floor. Bathroom light out. Electrical breaker out during CPAP each night tripped. Staff unprofessional, unable to communicate and promised repairs that slow to fix or not at all. Had to move twice. The second time the manager arranged but staff spent the whole day waiting for next room to be cleaned. Called the police when I said "I suffer from PTSD when I waited three hours and they had an incorrect room (I had a two bedroom with a bathtub (this room had shower and one bed). The police said they claimed that I "threated her but because I am a disabled veteran with "traumatic brain injury", I recorded the conversation because they denied many of my request or the manager said they never got my messages. I had intended to extend my say buy because of their unprofessional and lying tendencies I decided to move on!

Restroom shower door don't work well

Restroom shower door don't work well

Exceptional

Very good place to relax and be with nature and it's a little bit segregated from things to have a someone of a private life

I had a good experience despite my toilet, not working it’s very convenient close to the main freeway of Houston that can take you to downtown the galleria mall all the way to Pearland Highway six near, Fort Bend and things like that . You are near food places like Popeyes McDonald’s, Whataburger Jack-in-the-Box chipotle etc also, I was not aware that the hotel came with a kitchenette, which is a great plus . Which comes with the fridge microwave hot top stove dishwasher. They do have a fitness room and they also have a laundry room. It is key access. The front office does close at 10 PM overall it is convenient. Everything is next to a quick trip gas station and a Shell gas station. there’s also a Starbucks near oh and a Wingstop. And it is a Kroger‘s grocery store two exit down. Overall, the day was good despite not getting a one bed which I booked for I was told after I checked in that actually I wasn’t told anything. I went upstairs and noticed I got a two bed. Then when I went back downstairs, I was told that they were out of the one bed, but they didn’t tell me that when I checked in . Because otherwise I would’ve just canceled and went to a different hotel with the one bed. Definitely be aware that this is a hotel that allows pets so if you do not like pets nor do not like the smell of pets, I will advise you not to .

Amazing . A few run in with payment issues but everything worked itself out . I would definitely book again

It was a clean room with plenty of towels

Amazing staff and service.

It would be better if the hotel is cleanned more

Horrible experience I will never stay here ever again and i have been dealing with them usual everything is fine but I was harassed and wrongfully put out I had to find the corporate number myself because they would not provide it for me they wouldn’t get in contact with the manager for me or anything smh it was horrible not recommended the room was dirty I complained about it and they put me out and said it was because of a disturbance it was raining outside and everything.

The room has mold in it a c not working properly

Our flight was late on 06/14/2026 . We also called and confirmed hotel . We'll be there really late and called them every two hours to confirmed them . They said it's OK we will wait for you . When we was there at 1:00 am or 2:00 am . One guy come out he said canceled us because we late . I told him why don't you let us know. We confirmed you late every two hours. Anyway we had run around looking another hotel at 3 or 4 am Saturday morning . Experienced never happen again. We also spent money for Uber.

I stayed here for 10 days and since day one I couldn’t wait for the end of my trip. The day I checked in I had to wait 1hr 20 minutes for someone to come check me in. When he showed up he said sorry I went in the shower when you called, I am not sure if you’re on duty to take showers? My total reservation amount from Expedia didn’t match the total charged by the hotel there is about $50 more. They use a cleaning chemical smells really bed to the point you wake up light headed.

The room itself was absolutely awful. It was not clean, not fully functional, and looked like it had been barely maintained for years. The sink in my room was broken, several things appeared damaged, and the room had this dark, gloomy energy that made me want to leave immediately. I honestly could not relax the entire stay because everything felt dirty and uncomfortable. For a hotel that advertises itself as an extended stay property, you would think basic cleanliness and functionality would be the bare minimum, but apparently not here. What made the experience even worse was the staff. Completely unhelpful, dismissive, and honestly incompetent. Any concerns I brought up were either ignored or handled with zero urgency or professionalism. Customer service clearly does not exist at this location. Instead of trying to make things right, they acted as if guest complaints were an inconvenience. I am honestly shocke

Had to wait for some clean towels all day unacceptable

Room was not what i reserved staff was unhelpful and the door to my room would not even shut

We had a very hard time me and being disabled. The elevators did not work. We had to leave the next day and I did get did not get a refund only stayed one day have a room for two and as I was leaving, they were getting the elevators fixed. I don’t do well with any stairs.

Didn’t mention it was an extended stay

Do not stay here. Nothing works, minimal staff, my refrigerator had rust stains all over it.

Did not feel safe

i was staying here for work at the houston rodeo like i have been for the past 2 years the hotel was ready when i arrived i always recommend first floor it’s easy access the wifi is not the best but will work the kitchen amenities were good everything worked it was easy to use the washer and dryer since they have a app for it the weight rooom is not big but will do the job i never had security issues 🙏 i would definitely recommend this hotel especially if your staying long term

Parking was safe . Bed

Not accommodative

Check-in was quick and clear. But for a double queen room with two guests (my 16-year-old son and me), we were given one key card. I've never seen that before. The room was okay and had a kitchenette, but no dish soap -- just a dishwasher tablet (overkill for the one fork I used). No iron or ironing board. No hand towels. No soap and shampoo dispensers in the shower. No closet doors. No phone. No USB ports. The A/C squealed like it had rodents living in it. The TV setup felt straight out of 1985 with the slow-scrolling cable guide. My son missed the name of a movie and had to wait for the entire channel list to cycle back around. In 2026, why are we still doing this instead of smart TVs with streaming access? The Wi-Fi barely worked -- maybe five good seconds every fifteen minutes. I ended up driving to Walmart for an HDMI cable and used my phone hotspot just to stream. No "Do Not Disturb" sign meant a 7:45 a.m. knock from housekeeping looking for a towel request that wasn't mine. Then came three hours of hallway maintenance noise, ending just before checkout. Hotels shouldn't feel like anxiety endurance tests. This place had potential, but too many avoidable issues made it hard to relax -- especially at this price point. Wouldn't return.

The hotel was empty my flight got in early

Staff was never at the front desk I had to find a ganitor to go get someone for the front desk and when she did get him he still didn’t come so she had to get him again and he finally came with a attitude. We needed toilet paper a staff member told us we have to go out and buy our own and they don’t give out toilet paper.

My check in was late due to flight being delayed so finally got there around midnight then waited at least 30 mins on someone to show up to get my key, got to my room that smelled really bad so I asked for a new room and was denied by the sleeping front desk attendant, I asked for a refund and also was denied I left the place and got a room elsewhere, worst place ever

Rude staff

Guest and staff

I love your service

My room was clean but the freezer never got cold enough freeze water for ice. That was the only issue, but we were close enoigh to a gas station to buy ice when needed.

They stay was good. Only thing is that we were on the 2nd floor and that’s the pet floor so the hallway smelled like dog poo. Also they have a two burner stove top but if you cook bacon the fumes from the bacon set off the fire alarm twice while we stayed there. Other than that it was a pretty good stay.

Before making the reservation, I was hesitant, but I still went ahead and reserved it when we arrived at the hotel I thought about the reviews and it didn’t do justice. The hotel was perfect. The hotel was clean actually smelled very clean. Our room was spotless. The staff the staff was awesome. Every time we passed by there them they would greet us. Everything about the hotel is great and I highly recommend it.

Good

Great!!

Customer service was good but room has a funny smell and you have to pay for normal hotel services

You get one towel a day after 3 and thats if some are avaliable

Nice staff, needs a bit of updating/ repairs, clean but there were some roaches and beware of the "Linen service charge of per week $24.57".

Kitchen had everything needed... Has washing machine, and dryers that Work...

Staff was rude and locked my wife and daughter out of their room.

The room smelt like weed, mold in the shower and on the walls, restroom door wouldn’t close, and had to wait 40 mins for a room to be cleaned when I was checking on at 9:00pm.

It was nice for my first time & convenint for what i was down for.

Clean room, friendly staff and it was easy to acces the highway and shopping centers

Positives: room was quiet. Refrigerator was cold. Negatives: check-in (with no one in line) was slow - nearly 15 minutes even with a pre-paid advance registration. kitchen had no coffee/tea maker. Room HVAC worked, but was damp / musty with high humidity. Shower door wouldn't close completely. No soaps/shampoos/lotions in the bathroom. Lobby desk/ office was closed (with roll-down security wall locked in place) at 8 am to check-out.

N/a

LOVE LOVE LOVE IT

The hotel used to be nice but now seems a bit run down but good for the price

Very friendly

Rooms were decent, staff are wonderful. However the elevator stopped working causing a huge inconvenience for everyone, and you couldn't enter through the side doors.

Poor cleaning, tv not working properly, when I asked for extra towel I was told that "we don't do that." I will not stay there again.

I would not stay at this hotel ever again they didn’t have the cart for me to bring my stuff up to the room so I ended up having to bring it all the way to the 3rd floor by hand one at a time luckily I had help from some of the other guests I didn't have any help when I left and the cart was still not down there 7 days later when I checked out so I was forced to have to carry it all my items down by myself with no help at all the kitchen was missing certain items and they did not do any sort of housekeeping at all after a long day out I came to my room to it locked and when I found out the reason I was pissed becuz I was hit with a $25 linen fee which I’ve never had to pay for at any hotel let alone them locking me out of the room for it and it happened to be the day before I check out which I felt was jus insane the people at the front desk were unprofessional in every manner and provided very little help jus an overall bad experience I wouldn’t recommend the hotel to anyone

IF YOU BOOK FOR 28 days which is what this app allows and not 30 days , night staff awaits for you to get down to your last (2) days of stay to tell you : A) the rate you paid here isn’t their rate B) fees when you’re leaving because no one told you th linen you returned & borrowed over time cost or to pay $1 for tissue at the desk. Everything is a cost !

We got there and doors were lock and nobody was at the front desk, I had to call and when they finally answered they couldn’t gives exact directions on where was the front desk, when we found it, he finally open the door and open the window for the front desk. Was rude and didn’t explain where the elevator was or where was our room. Building was hot all over. Room ac didn’t cool off enough and because of the conditions we had to leave at 5am, room temp was unbearable. When we were trying to return the room key the frond desk was closed and when I called he took again forever to answer and told me just to leave the keycard by the window. When we were leaving also it was a random man sleeping in the lobby and when he heard us he got up and look at us and walk out. This was our worst experience. I’ll appreciate if a refund will be issued to us for the horrible experience and also we didn’t even get to rest to continue our trip. Please I’ll appreciate if we get our money back. Thank you

Great and friendly front staff. Great rate for a long term stay. Rooms are clean and kitchnette is very good. The flooring is cleaning.

When i arrived staff obviously doesnt want to be here .key didnt work ...so i called and dailef 500 as is states ...addinent once sounding sleepy . Told me to to try the "other" doorsand if that doesnt work call back... ....im confused at this this point buy its bren a lonh day . So i walk around the building 2 orher doors dont open ...so no phone had to walk to the original door to call ....then the roomi just want to up load the pictures. Feel like im bothet the night guy anyway

No Wi-Fi, no breakfast, you have to go down to get towels, they don’t clean the rooms daily and they don’t make up they beds, their were hole in bathroom door, leather on chairs peeling, I don’t like extended stays it’s because it wasn’t to my standard of cleanliness… I will never go to another extended stay!

It’s was quite safe and cool

Bed was comfortable and really soft pillows.

The place was very clean and the staff was very friendly and professional. I will book another stay soon!

Despite the bad reviews shown here, it was a pleasant stay and I enjoyed my time. No issues whatsoever. Past front desk hours, you can only get in the building with your key card which gives a safer experience. Fairly priced and will definitely stay here again.

Person over stomped and jumped all night waking up my kids and myself throughout the night and morning. Even after staff called they wouldn’t stop. The worst experience was when I went to extend my room for an extra night and was told by a staff member named ANGIE that I would have to pay my original price from check in that included taxes! Something I have never done. Even argued me down that you can’t extend a room without taxes , even though I’ve done just that multiple times!!! I refused and me and my children left. Needs better training working check-in. UNACCEPTABLE

On first glance, the room was fine. As we keep staying, I started noticing molds in the shower, and saw baby roaches about 4 times during my stay. They come from the bed frame, AC, and in the wall cracks. I even saw one crawling on THE BED during my last day there. The bed was also making me itchy and I had bug bites. It was so gross.

There was one lady that helped with check in that was very kind and stepped in to help everyone because the other two people working the front fought with multiple groups trying to check in

Oh gosh where do I start? The staff? LOVELY! The property? LOVELY! CLEANLINESS? LOVELY. Absolutely LOVELY! The property manager was amazing I can’t remember her name but my gosh was she amazing at handling business! The lobby attendant was amazing also we stayed for the Beyoncé Cowboy Carter Tour… the amount of time these girls were willing to put in for us to make sure we were safe while attending events around Houston should be illegal! I was very adamant about coming to this property because of the reviews but turned out it was lies. 100% will be coming back here for my next trip to Houston! Thank you girls so much for everything you guys did to make sure we had a great stay and perfect trip!

Great place

This is one of the worst places I have stayed. It gives off clean environment but it’s not. It’s a lot of drugs users and ghetto people that stay here. You have small dogs to huge Rottweilers. You have to pay for clean linen. I have never ever paid for clean towels and sheets. Never again.

Front desk closed most of the day. Elevator smelled, carpet smells old and needs to be vacummed and steamed.

Jst wish they had either a pool or breakfast other than that quiet & clean.

Did not even stay here. Just left my room to go somewhere else.

Booked handicap room but was told it is not booked

Wouldn’t go back

I was told that I would

Overall wouldn't recommend for the price. Liked that I could check in early, with an extra fee. At first glance seemed cleaned but the room had such a high humidity that the floors and walls were constantly wet. Showered Friday night and the towels never dried. Asked for extra towels on Sunday evening and was told there was no clean towels......

The front desk staff was terrible and un respectful

I had no issues and was able to call the 24 hour staff to check in when I got off work

I reserved 2 rooms. The first room had a bathroom door that was broken. The second room was a little bit better. The rooms smelled smoky also. If I had to choose this property again, I wouldn’t.

Felt very safe. Loved the full kitchen, it felt very homely. I will say I gave it 3 stars because the following morning I seen a baby roach in the bathroom. I absolutely hate roaches. Yuck! Ruined my whole experience!

No ice machine

It was good

The furniture in the rooms is damaged/broken and the staff seems as if they could care less. The chairs look like someone ripped them up on purpose or was smoking and caused a fire in the chair.

Staff

The front desk was very helpful. The room wasn’t the best.

Me back . This repeated for 2 more times never once a phone call back. I had go doen to front desk then i was told a couldn't get maintenance tell Monday . It was Friday evening . I asked to be move to a another room. She said it was against thier policy. To have customer to change rooms ask to speak to upper manager then i was told it would be more money to move into another room. They run this place. Like thier customer are homeless transients. Dont waste your time with this place. Upper management dont give a hoot

It was very nice and comfortable

Showed up and nobody at the front desk

I never stairs because I couldn’t book in check in time was too late before I had to be at work

Front desk closes at 9pm you have to call to get in the building

Good location and nice facility

We really liked her stay but we did kind of cheap. He always had asked for toilet paper and then if you wanted extra towels, they want you to pay for so some of the little things like that I didn’t like.

I didn’t know it was that type of hotel, I’ve stayed at extended stay apt/ style hotels and this one did not meet my expectations. Although the hotel was very clean on the outside and outside of the rooms, the rooms were pretty bad. Modern, yet filfthy. A roach fell from the ceiling onto my hair curler. It was plenty of other roaches too. You have to pay for towels which I was never informed of in the beginning or I would’ve utilized the first set of towels they gave me, they don’t clean the room but offer brooms and dustpans but no other cleaning products.

Equivalent to what you are paying for.

We stayed 4 nights and it was quiet, convenient and clean. The staff was nice and helpful.

Everyone was nice and super friendly. Noby at the front desk especially was very professional and super helpful. I had a great experience.

They refused to give me a refund after my room was infested with roaches

The room was supposed to be non-smoking but it smelled like cigarettes when I first walked in and I thought it was supposed to be no smoking in the room. Employees need to make sure nobody is smoking in their rooms.

Great place to stay