Towneplace Suites Houston Hobby Airport

The bedding, bathrooms and furniture we all clean. The floors were not very clean in the room and the hallways. The shower had No Pressure to bathe. Breakfast was simple, waffle, yogurt, oatmeal, eggs, sausage, hashbrowns and cereal. I wish it opened earlier on the weekend for sports families with early morning games.

The gym was very nice equipment. The rooms were spacious, clean with a nice sized fridge. They even have a BBQ out front. You can tell it has been remodeled recently. Yes you can hear the road but a noisemaker can handle that easily. We left before breakfast so I cannot comment on that. We will defintely stay again if we have an early morning flight. Wonderful staff!

Very dirty carpet

👍🏼🙏🏼

The cleaning staff was very nice and Adam was great to deal with during our check in process!

So noisy

Everything

Went with family and It’s good place to stay

b

2 cons: only ice machine that was working was on the 3rd floor and only one washer worked

The front desk staff was amazing and the room was large a nicely decorated.

Stayed for 5 days and my room was never cleaned. I asked for cleaned towels and never received it. I requested it a second time and finally got it. Seems like they were short staffed. I will not recommend it.

Friendly staff and accommodations your needs Noise from freeways but they accommodate me to a different room . Fast and friendly staff

Very clean, very nice staff!

Perfect for family, clean and well kept. Cleaning/housekeeping staff and the lady during breakfast were nice and helpful. These lady’s are the main reason this place was great! Thank you all!

i ordered the king size bed suite and i have a queen or full size bed

Great Location & Exceptional Customer Service! I had a pleasant stay overall, and the hotel’s location was excellent and very convenient. However, one employee truly stood out and deserves special recognition—Mr. Carl! Kudos to him! Mr. Carl was professional, attentive, and genuinely caring. He listened to my concerns, addressed my needs, and apologized for any inconvenience, all while keeping a warm smile on his face. His positive attitude and willingness to help made a real difference in my stay. To make things even more memorable, I accidentally left some very important documents behind, and Mr. Carl came to my rescue! He immediately reached out to management/Andrea to help me understand my options and worked to make sure my concerns were addressed. Mr. Carl, thank you for going above and beyond! Your kindness, professionalism, and willingness to help did not go unnoticed. I am truly grateful for your assistance and the care you showed me. Employees like you are what make guests feel valued and appreciated. Forever grateful!! Kudos, Mr. Carl! You are definitely an asset to the hotel! There were several things in the room that were disappointing, including no extra trash can liners, no shower soap in the dispenser, a coffee machine and toaster that were not initially usable, and a long strand of hair on my washcloth. I went to the front desk and showed pictures of the items that were not clean and requested additional linens, trash can liners, and a sheet to cover the soiled chairs. The agent who checked me in was very pleasant and she sincerely apologized, which I appreciated. My husband is a coffee drinker and decided to clean the coffee machine himself, so thankfully, he’s fine! Overall, I appreciate the staff’s willingness to help and wanted to share these concerns so they can be addressed for future guests.

Amazing experience

I was in town for my son's wedding; I had two rooms. Me and my family was beyond satisfied with the employees, the property, and amenities. From the time we walked in the building until the time we left, we were everything was 100%. We have found a new place to stay when we visit Houston. I have to say, we didn't have any.

Friendly staff however, facility/ room were not the best. Carpets extremely dirty, AC not working in hallway, and in room for a night. Rest of days it worked well. Not the best in clean environment.

1st room not clean and in disrepair with broken phone, soiled furnishings, 2nd room clean, hallway carpet soiled and smelled badly, especially with no AC ventilation in hallways. Breakfast minimal, more less continental style, with the exception of waffle maker. Minimal condiments.

The stay was OK. Couple of bugs in the room (no longer with us). Breakfast had no meat ... if you are vegetarian it might be OK but IMHO protein is needed for the start of the day. Will not stay again.

The staff was really nice and helpful. Friendly and welcoming. Great customer service. The room was really clean. The rooms halfway were really hot and the carpets in the room and the halfway looked really stained and dirty. It’s a nice hotel but that doesn’t look good.

Cons: Our room was facing the highway. It was too noisy....loud sound from the road....we were not able to sleep in the night. Basic amenities were missing in the room (USB slots were broken, no toothpaste or exhaust fan in the bathroom, no bottled water). There was bad smell in the corridor...corridor carpet needs some cleaning or replacement.

Ok

The staff were very friendly, cooperative and considerate. The heavy stains on the sofa, ottoman, and floor. The glasses were said to be cleaned but looked dirty. The toilet had a leak and our sheets were dirty. It was said it was stained by bleach, but…. I’ve never seen bleach leave stains on white sheets like that. It looked like dried bodily fluids. Yet, what it looks like, and what it was said to be… who knows. We were given a different room. I appreciated that.

Everything Nothing

Location and cleanness

Being close to I-45 you hear the racing cars and motorcycles, but the hotel and rooms are very clean, new and great especially for extended stays. And the have a very nice full breakfast setup.

Perfect for a weekend trip. The room was equipped with plenty of helpful things for a trip! Plenty of towels, soaps and complimentary coffee. Breakfast was decent, but hey! Free breakfast is free breakfast, will definitely come back.

Nice, clean hotel. Good location. Internet was not working.

The parking

Excellent place to stay with family and our pet dog. Carl at the front desk was awesome. Beds were comfy. Space was clean and close to plenty of restaurants.

Carl, front desk rep was so sweet. Made me feel welcome. Smell in the hallway

The carpet in the room was super dirty and the sofa and ottoman was filthy

Clean room and good ambience

The hotel was very convenient close to the airport , we were travelling from Houston to NY but loose our flight so we needed to stay in Houston for one more night , but it worth every penny , there are several restaurants that takes 5 min in an Uber, so we enjoyed the stay, the staff member this young skinny tall gentleman was a 5 start staff member, he was very helpful in everything we asked for , and even got us into a lyft as complementary to take us to the airport, very satisfied and will stay there again not hesitation.

Just needed more snacks downstairs.

Everything went smooth and and actual kitchen was definitely a plus

The water never got hot, so I couldn't take a hot shower after work. Carpet was very dingy/dirty. Definitely needs to be professionally cleaned or shampooed at least quarterly. Sheets were clean but mattress protector had lots of hair on it. I put a blanket on the couch to sit. Did not feel very comfortable. Fire alarm went off in the middle of the night while I was sleeping. Told two staff members and they said it was probably steam from my shower that set it off...only problem was I was sleeping, not in shower, didn't have hot water, and steam vs smoke. Hot water would have been nice. Cleaner carpet would make the room more comfortable (lots of mystery stains). Staff that looked into the smoke alarm issue even if they couldn't find an answer would have been helpful.

Close to the highway. Plus breakfast included! The water pressure in the bathroom was very weak, and the tub would fill while you took a shower. Even though the stopper didn’t work in order to take a bath.

It was great. I enjoyed the waffles A little more room, I had my 7 and 9 year old boys and they didn’t have much room to play around in.

Breakfast was great , very spacious Vent in bathroom not working

Breakfast was good. I did not like gnats/fruit flies buzzing around in my room.

The staff at the hobby airport location is awesome & so helpful! Always a great experience when I stay

Everything was good except no HOT WATER

Todo muy comfortable

The staff was helpful and nice. The cleanliness of the room was not great. Carpets very stained and worn, bathroom old and not clean.

Excellent

Is good location and Kling

Staff was fantastic. Clean rooms and quick to solve any issues.

Came here after having a hard few days bringing the kids to enjoy them self in the pool to be told they had no pool towels we would have to use the ones from our room but then we still will run into a problem when going up to shower only to continue to say they only had one dryer one washer after having so many check outs the day before the staff couldn’t catch up due to limited machines asked if I would be able to get a refund right away was told YES I CAN DEFINITELY DO THAT NOW, did not want to help accommodate us our first time and last time the house keeper ran to back and came out with towels for the pool our room still only have two towels when there was four of us no body wash to shower just very up setting being that was our main thing was the pool

Stagg

Breakfast could have been better but over all room n stay very very clean

I have mixed feelings about my time spent here. First and foremost, I wish the breakfast had fresh fruit - I was very surprised during my 4-night stay when there were no oranges, apples, bananas, or any fresh produce offered. The biscuits and egg dishes offered were delicious and I appreciated the changes in meals each breakfast. Second, I was very taken aback by the carpet in the hallway on my floor. The carpet was stained from the elevator all the way to/past my room and the carpet was heavily urine-scented and sticky. This did not change during my stay; in fact, it got worse. There were also some stains on the countertop in my kitchen area that were there when I arrived as well as crumbs on the stovetop area, and the conditioner in the bathroom fell off of the wall multiple times. Overall, there are some very big things that need to be fixed, but my stay was not terrible.

Great

Great location and well maintained hotel. Clean and professional staff!! Have stayed here before and will stay again.

Had a good experience, when in town we stay here again.

Stayed here for two nights. Had an issue with not having hot water in my room. The staff was very helpful and worked diligently to find me a room with hot water (took trying 3 different rooms as it seemed to be an issue on the second floor). Overall very good experience and will stay here again in the future.

The breakfast was good, the pool was kind of small no more than 10 people allowed at one time

Todo muy comfortable y limpio

The carpet is very dirty

Great front desk guys and comfortable clean room. Close to airport for early flight

My stay here was very peaceful and comfortable I will definitely book again

Overall, really great experience. Breakfast was decent and the hotel was very clean. I’d stay here again.

Breakfast was bland. Room was clean, staff nice enough. I booked room here explicitly for the outdoor pool. To not have it was stupid.

Great for 1 night stay before cruise

They need new pull out beds and sheets

We asked for a changing room immediately. We went to a new room. There were no roaches, but under the couch there still was candy and something else there. Plus, the room was smelling of mildew from the carpet, which caused all my family to get allergies kicking in immediately. And also, it was a minor fact that no hair dryer was provided, like other hotels. We do not want to get any more trouble about asking for a changing room again. So, we were suffering for 3 nights. This was a lesson and I learned that NOT all Marriott Hotels are the best and I should do more research before renting Marriott Hotels :-( So sad that I am a member of Bonvoy Marriott Hotels too. Please consider hygiene and the environment for customers. Thank you.

Location and front desk staff

Staff was friendly, room was nice and clean and breakfast was good.

Everything

Not very clean. No room service. TV reception terrible. Breakfast marginal. Giovanni was helpful and kind at the front desk.

The room was clean and staff was very nice and helpful. The breakfast was was good for my stay. I had a comfortable stay here.

Great place to stay with kids

Staff was great.

Great service, Hotel staff has provided amazing customer service.

Clean

The breakfast was good but I guess coming 45 minutes before it ends the amount of food available is limited

I stay here often. I like that there is a refrigerator and stovetop. The rooms are consistently clean and the staff friendly. This was a quick one night stay and all went well.

Very close to airport, incredible friendly desk staff. The hotel was overall nice and clean but the carpets were very stained in the room and hallway.

Great stay

Nothing special about this hotel. Rooms were spacious but shower leaked, floors were loud so any walking around you heard it. Area is right off the highway so it’s very noisy.

Loud highway noise all night. My shower was backed up. Otherwise comfortable and convenient. Don’t miss the entrance. It’s a heavy traffic location and hard to merge.

I travel and have been in customer service over 30 years. This hands down was one of the best staff I have ever had the pleasure of staying with. The room absolutely needed updating . You can tell there was. A lot of staining on the carpet and furniture. The down stairs, outside and other part of the facility I saw was beautiful. People constantly cleaning, smiling. Asking I needed anything. Great night stay.

Great

Stay was excellent

The hotel carpet needs to be replaced. It has multiple stains and smell all over the second floor. The elevator had dirt in the corner for four days which indicates it was never cleaned or mopped until the manager came on the fifth day. The room had a smell as soon as you opened the door. No waffle maker which is shown in the pictures on the site of the hotel. The staff is nice, welcoming and accommodating and for this, this the Only reason why I stayed !

Don’t stay here a lot of breaking into your car. Night shift hotel staff are in on it. Stay here for 3 days and my truck windows were broken twice due to break ins. And no the hotel isn’t going to reimburse they don’t care they’re in on it.

We had to wait an extremely long time for the room to be ready.

The hotel had given us a room that

The staff was so amazing I loved everything about my stay very family oriented

Clean up! The hall floors and walls were dirty. The room need some serious dusting and a bleached wipe down of every piece of square footage. The out door grounds were better than the inside

I really was looking forward to staying at Towneplace plaza however when I arrived after my long drive was informed no rooms available due to rain and had to spend an hour on the phone trying to get relocated. Where I was relocated to the drive was further and inconvenient

The room was not ready until after 5pm. When got to the room, we did not have enough towels for us 4 as requested. The tables in the kitchen and side tables were dirty. They had dirty dishes in the dishwasher. We had a few plates, only one bowl and no utensils. The cabinet in the bathroom fell off and cut my knee. I went down to complain, was told that they are short on towels and have no more utensils. When we went to shower at night they had no body wash in the container on the wall. I was told the manager would have to come bring it the next day. I had to ask several times the next day for towels, trash bags, new toilet paper. Since they only clean your room every other day, even though they did not even come on that day. They have no waffle maker. The eggs were not cooked all the way and no bacon, or ham any morning of the 3 days. When we left I could not even find a manager to complain to! No one was behind the desk! I seriously wanted a refund, but since no one was there I just had to leave my keys and drive home. I will never stay at this hotel again! Do not waste your money stay anywhere else!

It was close to all the food places and airport

really nice

N/a

When we arrived our room was 80 degrees upon entering

I was a little sad when I saw there was a parking charge.....no one said and we were not near anything that would make you think parking wasn't included with the room charges.

Nice clean stay

I'll start with the obvious, it is located right next to the Freeway. The traffic noise was very loud, all night long. Something they can change...customer service. When we checked in the staff was friendly, but they only helped one person at a time, and it became a long wait. The room was clean.

Safe place

Overall was fine

Wonderful Stay, convienant to airport

This place is filthy. No bedroom tv. LR tv did not work. Mold in corners, dirty carpet in halls with hugh spots looked like it had been flooded. Furniture had lots of spots very nasty, and the smell was moldy. I don't think the air was safe. Furniture was also tattered. Zippers on pillows were torn. This place is a mess. I knew it when I walked in the door . The classic signs were there of a poorly kept facility. Towels did appear to be clean. Tried to charge for parking but we came in from the airport by Uber. We would have left if it were not so late and we had our on car.

Long term using this location. Family friendly and comfortable;convenient and Safe.

The room was very nice, but they never had anyone to clean the room in 4 days!

They didnt have any bath or face towel

I booked for a king bed and received a double queen. The beds wasn’t available, even though it was available for booking on the app.

Close to everything

Great customer service

The oatmeal was decent, though.

Property close to dining,shopping,the atmosphere in the property.

The stay was terrible. The service was awful. Any service you request, they don’t have people. They say they fix it, but never does. They make a list, they never act on it. The iron box tip was broken, they don’t care if it torn customer clothes. The vehicle sounds are very loud throughout night.

Provided complimentary lyft ride from hobby to property.

In a central location, free breakfast and good parking area at a cost.

It was overall a nice and reasonable place to stay.

Check in and checkout was easy. Stay was nice, no problems at all.

Clean and staff was very nice