Towneplace Suites by Marriott Houston Westchase

good！

Clean room , comfortable bed, quick check in . Staff was friendly. Breakfast was basic but not complaining. Over all it was a good stay

Good

Receptionist was so helpful

Terrible visit!!! It’s so dirty. There was hair on the toilet and tub, the shower head is not working. They don’t clean, I payed $100 for very bad unclean room, other hotels are cheap and they aren’t like this. DON’T BOOK HERE.

Easy checking

Breakfast was horrible. Staff not accommodating.

We had a great stay! The entire process was smooth, and communication was easy from start to finish. The place was clean, comfortable, and easy to get to. The location was perfect—only about 10 minutes from Bellaire and less than 30 minutes from downtown Houston. Super convenient for exploring the city. Would definitely recommend!

Requested a stay-over housekeeping on the second day but nobody came to clean the room and even just to pick up the trash for the entire 3-night stay. One of the light bulbs was flickering, called the front desk personnel to let somebody fix it because it's bothersome and giving me headaches. Maintenance came on the 3rd day and fix it.

Pull out bed was nasty had to buy a air mattress then when first checked in room was in correct How I keep asking for house cleaning and no one came had to go down stairs to get things then first night Internet and cable was out

Pull out bed was nasty had to buy a air mattress then when first checked in room was in correct How I keep asking for house cleaning and no one came had to go down stairs to get things then first night Internet and cable was out

The staff was nice. The room can use some touch up paint in certain areas.

No había seguridad en el estacionamiento y me robaron objetos del auto, rompiéndome una ventana del auto.

Overall the room was well furnished and it even had a small kitchen area, also all the towels and bed linens were really immaculate. The complementary breakfast was pretty good I had to swap out the key card twice

Overall the room was well furnished and it even had a small kitchen area, also all the towels and bed linens were really immaculate. The complementary breakfast was pretty good I had to swap out the key card twice

There was not soap, shampoo and conditioner in the dispensary in the shower -empty and when I say empty - nothing could be dispensed. We were not pleased with that.

The location was close to a major highway and the movement of cars all night long made it u ncomfotable. There was not soap, shampoo and conditioner in the dispensary in the shower -empty and when I say empty - nothing could be dispensed. We were not pleased with that.

Breakfast they offered breakfast until 10:00am.

Nice staff

I loved it. My first time there

Properly is well maintained staff very helpful and friendly.

Ok

I stayed in suite with two bedrooms. The owner/management needs to do quality checks. There was a musty odor upon entering, sofa had multiple stains and carpet was in rough shape. And to top it off, some guy was playing loud music at 10pm in the parking lot and again in the morning. Definitely not an enjoyable stay

Exceptional

Come back again

Amazing breakfast! It was delicious

This hotel had an awful smell, stains on the couch, and the inside needs repairing.

Me encanta es súper limpio muy buena atención y tranquilo ☺️

The bed is so old and soft. My back hurt the next day. And there is an unpleasant smell in the room. The staffs are friendly.

So so

10 outta 10. Safe stay

Nice room. Right around everything. Very clean. Great staff

The beds at the Marriot are absolutely the best! I was very content with the beds in our suites and the breakfast buffet! However the pool’s floor had dirt/debris leaves on the pool and a very wobbly handle bar to get in the pool. The cleaning lady on cleans the rooms every other day. And when we asked to have our room clean or trash cans empty we were informed no one was available.

Good

Very good stay. Clean room courteous staff

It was pretty good no issues. Breakfast was one of the better ones

Staffs are nice.

Clean room

The studio was good and basic appliances Initially the toilet was not clean but later they changed our room immediately. The breakfast was below average, there were no continental options and no vegetarian options. Only orange juice was there, no fresh yogurt either. No fruits as well.

Nice place None

It's a bit nosy at night thanks to traffic and the rooms are a bit older BUT the rooms are very clean, the team is exceptional and they provide top-tier service. I've made this one of my favorite stays for most of my trips to Houston.

Room was clean and very nice. Breakfast was great.

Thank you so much for your gelp

The worker Mavely made my stay great and was very professional and welcoming. She was very friendly and helpful at all times.

Pleasant

The hotel was more dated than other Marriott hotels I have stayed in. Our carpet in our room was patched, and the couch appeared to have been damaged by a cat causing a hole in the armrest. Otherwise, enjoyed our stay. The staff was very helpful. We had a blinking light in our room, and the light bulb was promptly changed to solve the problem. The breakfast was fresh. The location was great for our needs. Hopefully, the hotel will be able to update the rooms in the future.

Bad

It could have been cleaned better it was some old dirty socks in the other room

It could have been cleaned better it was some old dirty socks in the other room

Services from day 1 throughout our stay were great

Very good

It was good The parking area is to small a parking taken a not so secure in the back to park when your by yourself as a female it’s a little scary.

It was good The parking area is to small a parking taken a not so secure in the back to park when your by yourself as a female it’s a little scary.

Lo recomiendo

Room was clean. staff were nice, breakfast was good.

Great venue with easy access to west houston

Exceptional

Very outdated hotel. Room had mole on the ceiling. Small tv’s staff was nice and friendly

I think her name is Teekee. She was sooooo nice and friendly!!

Our stay was great. Property was well maintained inside and out.The staff was amazing,customer service was above and beyond.

Very comfortable The pillow on the bed was too soft. Also the sofa was hard and the mattress on the sofa bed was to flat

The pillow on the bed was too soft. Also the sofa was hard and the mattress on the sofa bed was to flat

The location was good. Staff were helpful.

The staff were very helpful, breakfast was ok, room space was good but cleanliness overall was ok. The location of the hotel was good (not walking distance) but short drive to grocery and restaurants.

I was a little annoyed that the bathtub was hardly draining so we were standing in water to take a shower. Also the shower curtain had some dirty stains on it which wasn’t giving very good vibes on the cleanliness. The staff was very friendly so I will give them that.

The breakfast room was small but adequate, the room was clean, and the bathroom had tiles that were very loose. Shower was horrible from a controls standpoint. You either get a full water stream at a boiling-hot temperature, or reduced water output at a reasonable temperature.

Very clean the hotel both the lobby, the corridors and the room, the breakfast very rich and a lot of variety, very helpful employees and aware of the clients, we will certainly return to this hotel, it is very complete.

Just an okay

We booked the hotel because it was the best price at $98 a night and still had high reviews. We were very pleased. The bed was very comfortable, it was a good location from MD Anderson, and the staff was very kind and helpful. We would stay there again.

Was a good stay

Very clean & professional

The room was very spacious and clean.

Staff was very helpful I booked my first stay through expedia under the impression it was a handicap room, it was not. The lady at the front desk moved us right away.

The room was not cleaned in the three days we stayed, i have reminded the front desk to clean it the second day that we are there to give them idea that the room was not cleaned but it was still not cleaned when we got there the afternoon. I called them and all they can do is to remove thrash, i got three kids and they can be messy. I told them maybe just a vacuum of the caroet but they said the cleaners left already. They did offer points but i dont think i will stay there again. The staff seems like they hate to be working there. The breakfast is free but i doubt its not part of the payment and its not about the options that was given to us but it seems like they control the food and will give a few bacons or sausage until they will refill a few again on the dining room. It is always empty and we feel like we should be grateful on the food being provided. Its a horrible experience, we went there for a vacation and not just a place where we stay for a night. Indont recommend this place for families

Great stay

Great

Breakfast was the best part of the stay. Gym was tiny. Room space was nice but had a very odd smell, and the pillows were super flat. I expected a bit more from the Marriott affiliated hotel.

Everything was clean and it smells good I did have a problem with the door lock I had to go get the front desk twice the bed was hard so I slept on the sofa bed but they took off 1day from my bill

First room they gave us the couch was old and had rips in it. The carpet had patches of ripped carpet. We requested another room and that room had a distinct odor. I won't be staying at this location again ever.

Very clean, staff was so nice and very friendly.

Friendly staff and clean room

That’s the worst hotel I’ve been at

clean

The staff were very friendly, professional and helpful and the property was clean. I love the suite options available and would stay here again.

overall it was ok. had a leak from the overhead in the bathroom. unsure if it was fixed or just stopped. They didn’t fix the light i reported. several towels were wet from the leak. They didn’t get replaced for almost 2 days. shouldn’t have needed to ask.

clean room, but smelled heavily like bleach the first day, smell dissipated but never went away

The staff especially the lady on front desk most of the time rude and disrespectful. Room was just ok with nothing we usually get in towneplace other locations. Room sink was broken, kitchen sink was stucking .

Staff was wonderful

Clean room. Nice staffs.

Alot of things did not go well. My first stay at Towneplace, no plan to stay at this location again, or this brand.

Room a little small | noisy around nighttime due to factors such as unruly kids running around and screaming and people in the back of the lot playing music loud and smoking | breakfast was good the dining area was a little small but had a variety of choices to eat

Cleanliness, nice room layout, great staffs.

The breakfast was good with a variety.

Breakfast is nasty , subpar .

Breakfast was nice. But need improvement on the Internet which is extremely slow 😔

The staff is polite!

I like it good customer service

Was great

Our stay was great!!

need update bathroom interior

The food was old an the restroom in our room stay stopped up

Incredibly friendly, polite and helpful staff. Various food selections and ample seating area available for breakfast. Nice room layout. Clean environment. Overall, very comfortable stay!

breakfirst is great. AC is at right condition.

It was clean, affordable and staff was noce

The stay was comfortable, service was good and were provided with everything we needed.

The gym underwhelmed me and one of the treadmills didn’t work.

Ok Hotel, very nice staff, but heavy traffic around. The aircondition was loud, and funny smell in the room. The room had decent size.

Very good

Quiet,

ok

Staff was helpful

Breakfast was delicious and had good varieties. We did not like the shower pressure. Water was running very slow no pressure.

I wasn't feeling very welling during one of my stays there, Mr. Patrick rushed to my aide. Providing me with a chair, ice and water. For that I am extremely grateful.

Great hotel and roomy clean, friendly staff

Soft beds and good breakfast. Doesn’t have an elevator but it’s only 2 floors so it was fine .

Staff was very accommodating! We had a leaking AC unit and it was promptly addressed and resolved by switching rooms. Thank you!

This hotel is perfect for me. I love the little kitchen, the rooms are clean and modern, bed and pillows are super comfortable. It’s a pretty busy hotel but my room was very quiet.

Clean and quiet room! Friendly and competent staff! Good breakfast!

Everyone was super friendly and helpful and professional

It seems this hotel will be our top choice in the future when we visit Houston.