The Whitehall Houston

It has great reviews and it was close enough to walk to the concert. Our first room didn’t have light so they had to fix the breaker, then the thermostat wasn’t working and when we asked for a solution they brought us a floor heater which is a fire hazard! Then they moved us to another room bc at this point it was very late and there was a roach in the sink and the fridge. We went to let them know we would be checking out the next morning and they put us in a suite and gave us breakfast vouchers. But after seeing the roach I wasn’t about to eat. In the morning they still charged us for the dinner we had at their restaurant even though we were very dissatisfied. And I felt like I was the inconvenience from one of the front desk staff. Will not be returning. Very disappointed as it was our first staycation.

Good service of the staff, good breakfast

I love this place because it’s an incredible value of amenities for the price point and location, but the upkeep kind of feels like if someone gave the landlord of a university rental the job of operating a resort property. The maintenance policy might be “we know a guy, he can come by in a week or two to check it out…” but the customer experience was top notch and they were able to give us a new room in under 10 min when our initial room smelled like mildew. The second room was completely neutral in smell and much better. The staff at the Whitehall will fix your issue by moving you to a room that doesn’t have the issue. They do it swiftly and with a smile, no attitude or shock that something wasn’t up to par. That counts for a LOT. That is what keeps me coming back to the Whitehall for work and for fun when I have to travel to Houston. You just have to understand the details are a little worse for wear in areas like the the wall trim, blackout blinds that may wrinkle in the windows, elevator and shower tile floors that have lost their gloss finish in the center from wear or abrasive scrubbing with chemicals. But the beds are amazingly comfortable, staff great, and the bars & restaurants on property are good enough that you don’t feel like you’re settling if you don’t have energy to go out.

The staff was amazing but the hotel itself is dated

The staff and breakfast

Room was Ok, hotel restaurant was good which was a blessing as other eating options were limited

Location

The pipe burst and the water was off for a little around 6 hours on Halloween night but they did give us extra bottled water but that was limited too besides that the staff was friendly and helpful and the rooms were clean

The bar staff are an asset to the hotel

Room was clean and staff was friendly.

Staff was friendly. Room was good. Location was good.

Our room did not have a refrigerator, we had to request for one to be sent to the room, which was odd. Other than that, convenient location and very clean.

Broken tv, reported it but they didnt care and charged me. No water for 12 hrs. Couldn't use toilets or shower and they didnt seem to care. Offered zero alternatives to the issue

The staff were excellent! Very polite Nothing

For 2/4 nights and when I asked the front desk I was told I was lying and that house keeping had signed off on cleaning the room. The room itself was spacious but run down and old. During my stay the glass shower door fell off the hinges and half the lights in the bathroom stopped working. The location was easily accessible but I would not recommend the hotel.

We had an amazing stay at The Whitehall! The hotel was beautiful, incredibly clean, and the staff was exceptionally friendly and helpful. The restaurant had amazing food and drinks, and the staff went above and beyond to accommodate everything we needed. The only downside was a water outage that lasted about 6–8 hours, but it was beyond the hotel’s control, and the staff handled it wonderfully by providing bottled water and making sure we were comfortable. Without that inconvenience, this would have easily been a 5-star stay. Overall, a fantastic experience, and I would absolutely stay here again!

Wasn’t modern…. The bathroom looked like a old layout

$100 deposit for every night.

Very polite

Very nice hotel. Room was super clean. However, the valet parking fee is a bit much.

Great hotel! Ideal location. Rooftop bar is fantastic. Staff is super friendly!

Area and staff Early closing of bar and grill pool area small

The facility and valet workers were nice and professional I’m not very familiar with downtown

We were put right across from the elevator and it dinged all night long! Got very little sleep!

This place has been completely overhauled every square inch. Upgraded to modern room standards. A great choice for this location for a stay.

5 stars

Staff was very helpful and pleasant.

This is a 3* property positioning itself as a 4* one. Rooms are pretty shabby, staff bot particularly helpful. Central location is the only positive for me

Great location for being downtown. Nice rooms and comfortable beds.

Nothing

Nothing

Great super cute

.

the hotel was clean, but the room is so old, the bathroom old and rusted need renovation, the staff was so helpful and nice

I would stay again

Cockroaches in the room

Parking: parking is valet only for $59/night per car. We were not made aware prior to arrival so this was quite a surprise. I recommend parking in the garage across the street for a much cheaper price. Roaches: during my stay, I saw about 5 roaches total. They were in the room and in the bathroom. When we told staff, they simply apologized and didn't let us know of any action being taken. Room condition: the room itself was a little outdated. The furniture is old and scuffed. The carpet and room decorations are old. However, the room was clean upon arrival. Restroom condition: the restroom was clean, but small. The body wash and shampoo were empty upon arrival and we had to request they be refilled/replaced. Staff: the staff members were very friendly. This hotel is, in my opinion, not worth the quite steep price at all. With no free parking, no complimentary breakfast, and outdated rooms, I would rather stay elsewhere.

Great experience for business purposes

It was awesome!

The hotel smelled so good! The rooms were clean and the staff was very friendly. From arrival at valet to check in the staff was very helpful. Great recommendations at the restaurant and bar.

Great location, great staff, very nice place to stay

Staff very helpful and Beautiful Hotel

​Beautiful, very clean, and well-maintained property. ​Cons: ​Elevator Noise & Shaking: The noise level from the elevator was ridiculous. The mechanical vibration shook the room and the bed all night, which then made the AC rattle so loudly it sounded like a tornado starting up. We got almost no sleep. ​Valet Parking Surprise: Expedia and the hotel website need to clearly list parking options. There is no self-parking—only valet for $60/night. It would be much better to charge slightly more for the room rate and include free parking. ​Overall: It’s a very pretty hotel, but the severe sleep disruption from the room vibration and the unexpected parking fee ruined what could have been a great stay. (Talked to other guests and they had noise issue too)

Everything was good other than the food and the food options wasn’t too good nor the bar

Shower barely worked and was broken. Additionally, after pre paying for our room (almost $--- for 2 nights), I was charged $200 more upon arrival. Was told it was for valet parking. Was told valet cost $50 per day, which would have only come to $100.

The main areas of the hotel were generally more updated and will kept than the hotel room we started in. The furniture and carpets seemed worn and aged. Same for the bathroom. It wasn't dirty but felt that way because of how worn evening was. I've things that was dirty was the windows. They had a greenish haze on the lower portion of them. Not sure what it was but it added to the overall worn feel. It has potential if they would update things.

Very clean and new environment. Staff very helpful, particularly Shirley and Nelli at the front desk.

I will not be back to this hotel. I was visiting because I am on the family reunion committee out of Alabama, Michigan. Ohio. New York. New Jersey. I was sent to stay and see if this hotel would accommodate us for our 2027 Family Reunion with 200 guest.

The front desk representative were unfriendly and not too accommodating.

The beds were old and had a valley

The beds were old and had a valley

Breakfast is ok but has few options and is not included

Awesome staff. A friend of mine is a frequent guest here so we booked it and can’t say high enough praises for the staff. Comfortable room with COLD A/C, great bar with good drinks and food, easy to get to and easy to get out.

Everything is great but that parking price and situation is unfair. Also charged my card extra… I got an extra 4 hours for $100 and they charged 277 on my card also made me switch rooms on Saturday night….

Location is good as we came in on the bus and access to public transport. Food and service was excellent in the restaurant Asked a number of times for more coffee and it never came to the room

Room was so tiny for the price No microwave or fridge .

Room was so tiny for the price No microwave or fridge .

Only lobby was nice No a clean room and beds was smelly

Only lobby was nice No a clean room and beds was smelly

The staff were amazing and very helpful. Valet parking is a must and was excellent. Close to many places downtown. Can walk to them. Rooms were great.

I have asked for an invoice 3 times' received only partial one and no reply from the hotel since then

Very happy with the hotel. I will be back

The room was clean but outdated, amenities in the room were standard. Overall my stay was fine but definitely not four star.

Location is great.

The staff at this hotel were all very pleasant. I was also happy about the food and beverage selection and the quality of it. The prices were reasonable also. I also liked the size of the room and how it had 1 1/2 bath. I would be it recommend this hotel as there were several maintenance concerns that we had about our room. We stayed on the 6th floor. The toilet ran all night during our stay. The room did not have blackout curtains and we were on the sunrise side of the building forcing us to wake up because the sun would be beaming through the window. The faucet in the main bathroom only had one setting, super hot. It also would not stop turning when you turned the water on. Also, the water in the other bathtub had very little pressure and took forever to get hot. The walls were also thin so we heard everything. Lastly the floors in the hallway hadn’t been cleaned in a while and there were stains everywhere.

Love staying here every time I go to Houston

The rooms were not properly cleaned and the TV didn't work properly.

Great staff, great hotel

The night we deposit was extremely high so we left 6 minutes after checking. It was not a great experience at all

Outside bar never opened. The excuse given by the staff was that it rained the day before so they didn’t open it today. It never rained the on the day I stayed there but they kept it closed anyway. Ice machines on multiple floors missing or not working. Took me 20 min to find a working ice machine even though all floors have signs for ice machines. Staying here wasn’t a horrible experience, however when you pay a lot of money to stay at a hotel and they advertise amenities and those amenities aren’t available it’s annoying. We stayed for one night and in the future we will look for a different hotel within Houston. We work hard for our money and when we pay a premium for an experience we expect it. Like I said this hotel wasn’t a horrible experience but there are many other hotels within Houston that take pride in making sure their facilities are all in working order.

As me and my wife travel a lot for work and we stayed at all kinds of hotels, very expensive hotels very minimum hotels and for the amount of money paid per night. The beds were super small, very uncomfortable. The showers are very small considering my wife is 411 barely 130 pounds and even the shower was too small for them and when letting the staff know exactly what you didn’t like. It was already an attitude as I can’t do nothing the owners to do whatever they want to instead of taking what we said, and just saying, I will relay it to them. They already knew that the owners didn’t care secondly not have an access to food between the hours of one and four because the bar location was closed didn’t make no sense. We attended a wedding and you had over 150 people and probably least 75 people staying at the rooms you didn’t even have accommodations for us to eat or be able to get a drink at the bar. The company lost a lot of money during that time not even having a pack bar at 9:45. They shut everybody down and said it’s time to go. The property needs to do a lot better for the price you’re plan. You should at least get a quality night sleep and if you had to pick anywhere else, you’d probably do better going to a super eight.

We absolutely loved it. It was really nice!! The staff were very, very pleasant.

The overall experience was not the best waited almost 35 minutes each time I was arriving hotel for valet and traffic flow was not busy at the time room amenities could have been better phone was destroyed the furniture was really really scratched up no microwave in room…I expected more

Great service

Very clean, helpful staff and perfect location

Loved the hotel. Everything and everyone was great. My only complaint was that there wasn't a refrigerator in the room

The staff and managers were nice and accommodating. They made sure I was compensated for the lack of AC in my room. And the hotel was clean! They are about to begin a lot of updates and remodeling so I’m sure the issue will get fixed

Aged property. Ready for an update. Felt like a 1990’s holiday inn

We were in town for a concert and our lyft was 2 minutes away so my minor son and I sat in two empty chairs a few feet away from the drive in area for pick up and drop offs. An older gentleman out of nowhere began shouting, yelling aggressively at my son and I to “get out” “why you here” (he had a heavy middle eastern accent) and demanding we leave the seats. It was difficult to understand with his heavy accent and all his shouting. my son told him to calm down we were only 2 minutes away from our ride getting there and this man was in my face. I immediately got up and scoped the area and there was no sign that we could not sit in those empty chairs. I went to the front desk and explained the situation and they just responded with “those chairs are for the valets”. No apology for their employee’s unacceptable behavior. I saw he was in fact a valet attendant as I exited the hotel. I did not witness him treat anyone else but myself and my son in that manner and it seemed racially motivated. I didn’t think in 2026 we would not be allowed to sit in empty chairs with no sign indicating they are reserved for a certain race, class or even just staff. It was a horrible experience and I checked out early due to this. The hotel itself is nice but they must stay on top of staff behavior and treatment of guest.

great stay. will be back.

it was a kool historic property and learned Elvis Presley had stayed there

Show photos on Expedia of the actual outside of the hotel try to accommodate the customers better instead of telling the customers that you do not have a room available and still charging them once you have checked them out the same day consider customers when it comes to safety being first staff need to be more professional and at least more helpful when dealing with customers. Rooms need to be updated also clean. The furniture is completely old and spiderwebs were everywhere. The lighting in the room need to be updated. This was the worst experience I have ever had with a hotel. I checked in and checked out within 30 minutes. Staff was very rude and not helpful. They could not accommodate me another room even though I advised them that the room was not clean furniture was outdated and the image of the room did not match the images on Expedia. It was a complete catfish. I will never stay at this hotel or recommended to anyone.

Very friendly staff, would come back

This hotel stay was a gift to my daughter for her 21st birthday so she could attend a concert nearby. The absolutely raved about how great this hotel is! Thank you for such a great experience for her!!

When we arrived we were told we had to accept the valet service for an extra charge, they helped with our luggage but parked our car 50 yards away. We could have easily walked. We got our luggage to the room and wife forgot her Stanley cup on the counter . I went back to the front desk and it was gone. The front desk said they saw nothing....that night there were drag races on the street below us. Th here was no ice available on the 4 floors I went to. The next day we went to the Astros game. The shuttle dropped us off a half mile from the stadium. And no one showed up to pick us up after the game at the agreed location. Also to make matters worse there was no answer at the front desk ! I called several times but only got someone trying to set up reservations, when I explained our situation, they hung up on me!!!!! Left stranded in Houston at night!!

Great room! The hotel was beautiful, amazing bar and food! Loved the hospitality

No on-site parking besides overpriced valet, dirty room (hairs in bed sheets, cobwebs in corners, couldn’t see out of windows due to dirt buildup, etc.), not kind employees at front desk and valet service, dingy and outdated rooms, and AC would get below 73 even when set at 65.

Breakfast that was included was great (able to order entree from menu). Location was a 30-minute walk from Daikin Park. Pool and fitness center were nice.

Good stay

The front desk people are very rude and not at all friendly. And the rooms small and the baths small

WiFi wasn’t working. Tv stopped working on the second day. Bathroom was small. Room smelled weird.

Great stay

Gym is very small with no much equipment.

No fridge in the room

Shirley Terry was awesome she gave us awesome recommendations on where to go while visiting your city give her a raise 😀

Older Hotel with older hotel issues. Old, dirty and hard beds. Although the location is great and price isn’t bad either. Just don’t expect to wowed when booking.

They’re are a bit dated and full of heavy traditional style furniture. The upkeep of the furniture and bathroom appliances could be improved. The vents should be cleaned. That being said, this hotel had the most comfortable bed I have slept on in years. The pillows were so good I looked them up and ordered a set for my home before I even got on the plane home. Beautiful pool, beautiful lobby and lounges, beautiful patio garden bar & restaurant, and another indoor restaurant with the same menu. I also really appreciated the huge covered parking pull-thru where you could drive into and not be in the way of traffic while you unload luggage. The rate was really good for how nice the whole place is. Despite the upkeep in the rooms feeling a bit de-prioritized, I would still come stay here again without hesitation. Hopefully they splurge for a deep clean and freshen-up some of the room finishes, soon.

I don't want to condemn the entire property, but very out of date, shower did not work, a one member of the team just could not be bothered. Not located near anything.

The staff was real helpful. The hotel restaurant food was very good. There several restaurants with short distance. Got food from Truth Barbecue and it was very tasty. The area is safe. There was valet parking and smoothly operated.

Clean rooms. But little outdated

Valet on time clean room I loved it

Enjoyable short stay, I enjoyed the room size and hotel amenities

Great room, staff, and pool area for those very hot days.

They charge $50 parking per night and it was too expensive for the 4 days we stayed .. Overall the hotel is ok and we'll located for downtown Houston and access to all highways .

The staff was very helpful and friendly. Great location in downtown Houston. The ice machines need maintenance.

My wife and I chose this hotel to spend our 38th anniversary and were disappointed. The room was warm for two nights. The second we called to have the AC examined due to heat and the technician said the unit according to his thermometer it was 58 degrees in the room but the thermostat was reading 72. We had to change rooms the next day, which was very inconvenient. We won’t stay here anymore.

Definitely wasn’t what I was expecting. The room was hot and we had to change rooms due to room being hot. My wife and I for 38 years choose somewhere to go celebrating our anniversary. This hotel probably was the wrong choice year. Definitely enjoyed being together

My experience at Whitehall was terrible , I can’t even sleep at night because I can hear the next room people are having sex and the noise of people walking on the front of my door .

Hotel was clean but looking old and in need of updates. Room was comfortable but tub needed refinishing and recaulking. Shower diverted didn’t work well so tub filled as you showered and leaked onto floor. Carpets in halls really need replacing. Other than that, it was a very nice hotel

During my interaction with her, I felt that I was treated disrespectfully and that my concerns were not taken seriously. She transferred my call without asking or explaining why she was transferring me. After the transfer, I attempted to call back several times, but my calls were ignored. I also asked the employee for her name so that I could properly identify the person I was speaking with, but she refused to provide it. I understand that employees may be busy, but I believe customers should be treated respectfully and given reasonable assistance when they are trying to resolve an issue. Refusing to identify herself, transferring my call without explanation, and then not answering my subsequent calls was very frustrating and unprofessional. I would appreciate it if management could review what happened, identify the employee involved, and address the situation appropriately. I would also appreciate a response explaining how this matter will be handled. I am not looking to create a problem; I simply want my concern to be taken seriously and to receive the level of customer service I should reasonably expect from your hotel. Thank you for your attention to this matter.

Nice amenities

Valet is $50. Restaurant in hotel so breakfast- dinner for a fee. Bar also in hotel. Very clean pool / area. Staff is very knowledgeable and answered all questions.

Room was spacious. Needs upgrades especially the bathrooms. Seems outdated

Close to the Toyota center. Clean property, friendly staff. Decent breakfast.

Nice place with street parking around the hotel great restaurants and friendly staff. Will definitely be staying here again.

Room was good size, but bathroom was miniscule. Wifi sucked - made you jump thru hoops to get on then kept farting out every ten minutes. Also cannot have wifi on more than a single device at a time. Coffee machine was broke all week, despite that I left a sign on it saying it was broke. Bed was nice and the pillows excellent. Room dimly lit, even with all lights on. The hotel restaurant is a solid 2 out of 5; bartenders were very nice though.

We had a wonderful stay at The Whitehall hotel for my sister’s birthday! Special thanks to Ana Maria, the house supervisor, for welcoming us warmly. The check-in process was smooth and efficient because of her! For breakfast, we were expecting a breakfast buffet but were surprised at the a la carte style and how good it was. Would recommend anyone to stay here!

Nice stay staff is professional would stay again when I am in Houston

The property was well maintained. We were surprised to see there was no self parking. And valet was fairly expensive for not having a self park option.

Flop