The Westin Oaks Houston at the Galleria

Great location

This hotel needs updating for the price I expected better quality for a Westin. The rooms were quite dated, stains in room...did not smell fresh. Would not stay again. I usually stay at Westins however when I come to houston I prefer the holiday inn express galleria, very nice. Clean and modern hotel. This westin...not so much. The lobby and hallways were modern however the rooms were very dated. It felt like a regular hotel nothing special.

Location, cleanness, staff, mall right next to the hotel, room area, etc Parking always full, building looking condition from the outside

Everything but reception, mainly the manager The reception and the manager

Excellent bed and sleep. Super clean quiet. Loved access to mall. Excellent valet service. Expense valet parking. Didn't have couch in room as picture advertised. Bar didn't open till 5

Excellent bed and sleep. Super clean quiet. Loved access to mall. Excellent valet service. Expense valet parking. Didn't have couch in room as picture advertised. Bar didn't open till 5

.

Ac was not operating correctly It seamed like the Hotel was controlling it

Exactly nice!

Big rooms

The location was perfect and I felt safe

Location was excellent. Staff were top notch. Very clean, free parking, adjacent to the mall with great restaurants within feet of walking distance. N/a

Location was excellent. Staff were top notch. Very clean, free parking, adjacent to the mall with great restaurants within feet of walking distance. N/a

Everything In room dining is the worst!

Everything In room dining is the worst!

Self parking was a hassle. Had to drive aroumd several times. Need more signs up especially during construction.

We could not see anything cause the lights were so dim. We could not see our clothes in the VERY small closet

That is close to Galleria mall The smell in the room is horrible, air conditioning so noisy that it s impossible to sleep, sheets with hole bathrooms very updated no amenities

That is close to Galleria mall The smell in the room is horrible, air conditioning so noisy that it s impossible to sleep, sheets with hole bathrooms very updated no amenities

No

Overall ok

I wish there were more amenities in the room

I enjoyed the pool area. It’s 7ft deep, clean, and quiet. It has cool lights that illuminate the blue pool water at night.

El tener donde estacionarte fácilmente, es una gran ventaja.

Best location for travelers adjacent to the Galleria Mall. Great staff. Breakfast at the property a tad pricy.

The housekeep not qualify

The housekeep not qualify

Nothing

The parking... we had to use vallet. We arrived on a Saturday, we understand thats the busiest day for the Galleria. To get to the hotel vallet, the traffic was a 10/10. Regardless, I love to stay there and will continue to stay there.

Excellent location, clean facility In my room the hot water was not coming out from the sink. Also USB plugs could be updated

Must stay

Many hidden fees added to final bill.

The staff was very friendly & professional. My room was very clean. The beds are super comfortable. The amenities were A1. I’d stay there again. It was my 1st time staying there & it was a great stay.

The room was always clean. However, the USB phone charger ports on the nightstand and in the bathroom did not work.

The staff was friendly and the rooms were in tip top shape. No complaints

Clean, spacious and good location to the mall an

Great place to stay. Convenient to mall and restaurants. Friendly staff and helpful.

Enjoyed my stay

Spacious room. Clean room. Nice bed. Basic amnesty: soap, lotion and towels. Hanging closet is confusing. Convenience to Galleria Mall.

All the shops nearby . Nice restaurants and other shops near by

The one amenity I was l was looking forward to, in the heat and humidity, was the pool. Unfortunately this was a severe disappointment. The pool, located on an exposed roof, has NO umbrellas, and is a huge concrete slab that has absolutely no appeal. There is no bar or service to obtain drinks, and the exposure is such that all one can expect is dehydration and sunburn. If it were not for the need to attend my CE course, I would not choose to stay at this hotel unless I felt like shopping to get out of the heat and humidity.

The old Galleria hotel is showing its age but still a very nice property. Solid building built back when they knew how. Quiet. I'm surprised that the pool area is not exactly run down but plain, empty, lots of wasted Galleria $1000sq/ft real estate. There could be a Tiki bar up there!

Excited with the services

My day was great

Bedding was horrible way too hot.

Staff was very friendly.

Really didn’t see much of staff, but I didn’t need anyone.

Great

Muy bien situado.

Great location, great staff. My room (1307) had a leaking shower hose which would squirt and wet up the outside floor the moment you turned on the water. Also, my room was a Junior suite; was surprised that there was no microwave or separate small sink.

The rooms were extremely clean and the staff were extremely helpful. We could not have had a better time at the galleria although I have stayed here on numerous occasions and I’ve never had a bad experience.

Great location in the Galeria. Clean and ample rooms.

Pet friendly. Good drinks at bar

Valet parking is very convenient very efficient expensive but worth it, location is excellent for access to Galleria Mall

Love beautiful hotel lovely view will come back anytime anyday

Cat piss ( not even kidding) probably because of humidity in their laundry room, they said I had free breakfast because of the incident and later on they charged me .. telling me its only pending and that im assuredly getting my money in around 30 days because im an international client. Don't stay here , I only did because I went for shopping.

Clean and spacious

The room was very clean and the front desk staff was very nice, and made excellent recommendations.

Large rooms, clean & large beds

Room was spectacular. The staff were helpful and courteous. Very friendly as well.

Great room and great host

Great staff, room, valet! All wonderful!

When I booked my hotel I checked my wife's name as the one doing the check-in and her name never showed in the reservation and it took a lot of time trying yo add her name and having her do the check-in

Yes the room was spotless and the staff was very friendly and helpful.

Very good service, big rooms, very clean

Room was clean. A bit of a smell but good

Additional costs added.

Yes very clean but the HVAC system seems to be very outdated. All of a sudden in the middle of the night there was a banging sound from it.. staff was very nice. A little disappointed for the price u pay and it n top they charge destination fee.

Near restaurants and direct access to shopping mall

Right in the galleria mall. Room is spacious

I had to ask for more towels, 3 Times. I come frequently, every time I come it is the same thing. I have to ask for towels. Then the employee brings a little bit of towels. Nothing ever changes. This is waste of time.

The only thing i did not like is the banks of elevators.

Great location beautiful rooms and friendly staff.

Everything good

The hotel was great and it was so nice to be connected to the Galleria for shopping and so many restaurants. The elevator system is very good and security is excellent. Self parking in the garage is free. The gym is nice and has 4 Pelotons.

bad view, bad customer service. travel often and the comparables for what i paid, this experience compared to a motel6. had written everything in detail but it deleted and not wasting any more time

The stay was great

super clean room and bathroom, beautiful bedding and extra comfortable bed and pillows.

Always stay here because it's next to the mall. This trip however front desk wasnt friendly, also gave me a room that was extremely noisy, next to the elevator.

Exelent bedrooms I rest very conftable

First you get there and the supposedly free parking lot was full. We wasted half an hour waiting for a spot and no luck. We had to park with valet who charges 60 dollars to park your car. Hotel reception was good and fast but the rooms need serious sound insulation from all sides. We could hear every car on the road and every neighbor closing his hotel room door. We could not till around 2 am because of the noise. Pillows are very low quality. Woke up with neck and shoulder pain.

Felt like it was shake down when Westin demanded a $25.00 per night destination fee. Never again.

Spotless room! Great staff.

We like this hotel because it’s very convenient having the mall

The hotel has been refurbished and is very modern now and we loved the convinience of it being in the mall, parking for free and dining options all over. Staff was great, specially in the Restaurant

Yes there was plety of parking and the mall being so close was perfect not only for my family and my wife birthday.

Great area

Breakfast is always excellent!

Excellent location. Very good value for price. All staff extremely helpful and curteous.

Galleria mall nearby and lots of restaurants

Excellent Stay

clean

Clean room and excellent staff, however I don’t agree with the tourist fee the hotel charges!

🔥

Clean room, attached to the galleria, everyone was super nice

Unfortunately, it was a very brief stay. I didn't get to enjoy the convenient access to the galleria, not the pool/restaurants.

The only disappointment was the pool area, the overall feel and aesthetics of the area was disappointed.

Very confortable place because the hotel is in a big shopping mall and has restaurantes around

Great location and clean, comfortable rooms.

Our two day stay was very nice. Second time we have stayed at this property. We were not disappointed.

Clean roo.

I loved the convenience and the location.

Towels were hard. The maid did not ever bring enough towels. The wheelchair ramp was hard to use.

AC was not working properly

We enjoyed this hotel very much. Conveniently located right in the mall, we ate at Joey Uptown across the street and it was delicious. Bedding and room were very nice and clean. There were actually multiple layers of bedding which I appreciate rather than the thin "blanket/sheet" that seems to be popular. We would definitely stay here again. A+++

The area is convenient. Didn’t drive and used ride share. Hotel very centralized. Love the access to the mall. Security between floors is great. Hotel smelled wonderful. Room was great.

Great location and quality stay!

The toilet in my room did not flush, so the dirt accumulated when I just checked in. It took two requests with the front desk to have it fixed within 4 hours. Then I needed to ask again to clean it. The front desk person couldn't explain what is being served at the club and was not very welcoming, Eileen, I believe. Other front desk people were more professional and polite. They gave me a late check out, and access to the pool after I checked out. Even walked me to the pool to make sure I can enter. Unfortunately, the people in the room next to mine desided to smoke weed, and the smell was all three days I was there. I wish they vacuumed the hallway carpet with the deodorant/airfreshener to reduce the smell. Overall, I would not return here, unlike my recent Westin Anaheim trip, which was amazing.

Beautifully kept rooms; spacious, comfortable and welcoming .

free parking inadequate and poorly identified

Great stay for our girls weekend

The room service was.horrible for a top notch hotel

Amazing place to stay! Highly recommend!

Connected to the mall! Made shopping super easy and convenient!

Fun area, big pool

👌

We struggled to find parking next to the hotel since it shared parking with the mall. Staff was also unhelpful when we asked for towels.

That said, I did run into a few issues worth noting. I had some packages delivered during my stay, and I wasn’t aware there would be a $10 charge per package, even as a guest with a reservation. In the end, I was charged more than expected (about $65), and when I inquired, the adjustments and deductions weren’t clearly explained, which left me a bit confused. It would be great if the package policy were communicated more clearly and managed more transparently. Another hiccup was with breakfast. Although my reservation didn’t include breakfast, a staff member at the front desk kindly offered me a complimentary breakfast for Friday as an upgrade. Unfortunately, when I arrived at the restaurant, they told me it wasn’t included and I had to pay for it—so that was a bit disappointing and awkward. Lastly, there was a $29 daily charge for amenities like restaurant credit, skating, and museum access, which I wasn’t interested in using. I would have appreciated the option to decline that charge, rather than having it automatically added. Despite these concerns, the hotel itself is beautiful and well-maintained, and the staff was generally helpful and friendly. I just hope they can improve clarity and consistency around charges.

Very accommodating

Love it all