The Westin Houston Medical Center/Museum District

Good hotel. Clean and nice staff.

While our arrival was a tad clunky, the hotel was great. Hands down the best valet experience we have ever had. They are the friendliest and kindest group of gentleman!

Friendly staff, clean, and great location.

Very nice and definitely worth will be back

The staff was amazing! Great hotel and location. Quick access to the MetroRail

I've stayed at this property for business purposes. This stay was personal due to having a family medical emergency. The staff was amazing and so helpful. I had to rush to my own cardio appointments and they let me have a late check out and took great care to keep my luggage safe while I continued with my health appointments.

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Everything was good with the hotel. I tried to work there but there is no desk in the room, just a small bar stool-like table. I found this irritating.

Staff charged me $300 without telling me, they asked for my card and I was thinking it was just to have on file in case I took some snacks from the room or something, but no they grabbed my card tapped it on the screen and $300 gone instantly and I had to wait 5 business days to get it back

No one site parking, so have to use valet

Clean room great staff

We loved the location and layout of the Westin Houston Medical Center. It was the perfect hotel for our group visiting for a a concert at Reliant Stadium. It was very easy to use the valet and uber/Lyft to get around town. The hotel smelled lovely and the staff members were great!

Clean rooms great staff nice amenities overall amazing experience

We had a few problems with the amenities, such as our iron wasn't working and a couple plug outlets were out next to the bed. Overall everything else was great.

It was so nice and clean, the room was so nice and cozy. If I visit Houston again I would stay there again. Helpful staff, the gentleman standing outside for valet was polite and very hands on/helpful with my bags

I always walked past this hotel on my lunch breaks in the med center. I didn’t know it was that nice. It overexceeded my expectations. The front desk, housekeeping, and valet staff were nice. Parking is a hassle in the med center, but they do offer valet with in/out privileges. The fitness center and pool were great and clean. They do have a guest laundry room if you have time. Would rebook.

Very nice hotel and walking distance to Texas Children’s Hospital.

Location to the Hospital. Very nice property. Clean and comfortable room. Nice bed It was all good

Comfortable and quiet rooms. Aesthetically beautiful, complimentary glass of wine at check-in. Parking was very expensive, $58 per day.

Comfortable and quiet rooms. Aesthetically beautiful, complimentary glass of wine at check-in. Parking was very expensive, $58 per day.

Location Bad and unhelpful staff

Location Bad and unhelpful staff

Very nice. I just dont like when the balcony was closed.

Smells in the room.

The staff were so nice and friendly. My room smelt so good and was clean.

Everything was amazing!

Clean room and beautiful location

Clean and Close to attractions

Parking was the most difficult part. Parking

Parking was the most difficult part. Parking

Enjoy my stay, staff was helpful and friendly. Everything was clean

It was great. The room was clean, quaint, all the staff was super helpful as well. Also, the valet staff was amazing too

This was a great choice for our long weekend trip to Houston. It is in a convenient location near the Museum District and Rice Village and while it is near several hospitals we didn’t find it to be too noisy. Definitely avail yourself of the light rail if headed to the museums or the beautiful Hermann Park. Rideshare trips can take a bit long to arrive due to all of the traffic lights so plan for that if you aren’t driving. The restaurant and bar also offer a pleasant atmosphere but are not open for late-night dining or drinks.

Place was very clean. Staff was very helpful and professional.

Good location and great amenities

Room was nice and clean and housekeeping was great in keeping room maintained. We did room service and it was pricey but service was lovely. Shuttle is great from hotel to Rice…not so great from Rice to hotel. Overall, positive stay.

Great place

Didnt eat breakfast Location ideal for my needs Paying $5.00 For small bag of M&M PEANUTS from Sip and snack shop

Didnt eat breakfast Location ideal for my needs Paying $5.00 For small bag of M&M PEANUTS from Sip and snack shop

Everything was amazing

Wonderful hotel but parking g is awful!

We came in for a quick weekend stay and were not disappointed. There is a free shuttle that will take you to local places within the area of the hotel so you don’t have to worry about parking. Staff and service was excellent! Highly recommended!

Breakfast was great. Family really enjoyed the stay.

Todo muy limpio el personal muy amable y una visita excelente desde la piscina,yo volvería.

LOVED EVERYTHING

Everything 10/10

I really enjoyed my stay. Staff were very helpful and respectful. It was just me and my dog and the stay was perfect! Very nice, clean and convenient!

The staff is incredibly kind & helpful

Staff was very friendly and attentive to our needs. Restaurant food was very good! I needed somewhere I could sit and put on my shoes. The room was small and it had a bar-high table set that took too much space and was not useful. I even hit my head and got a bump on my forehead with it. One normal height chair and a small table would have been great. Windows need to be updated, I got a lot of noise from the street below and would hear the metro train. Location was great and staff amazing.

What I didn’t appreciate was being moved from the pool area to the outside deck area and then again being made to move inside. It was a beautiful night to be outside

I had a great stay! I checked in Saturday night after attending a wine festival and needed a convenient place to stay before work on Sunday. The hotel was right across the street from my job, which made it the perfect location. The room was clean, comfortable, and well-maintained, and the shower was spotless. The complimentary bottle of wine was a thoughtful touch and made the stay even more enjoyable. I would definitely stay here again!

I couldn’t have hoped for a much better experience, I mean the property was outstanding, excellent customer service and room definitely met my expectations I liked it!!

I couldn’t have hoped for a much better experience, I mean the property was outstanding, excellent customer service and room definitely met my expectations I liked it!!

Great

Staff

Everything was great, staff were perfect & room was super clean and amazing

The bed was amazing. The down comforter and pillows were absolutely fantastic.

It was such a nice stay away from home! Everyone was so kind and accommodating! They even did a sweet surprise for our littles 4th bday party! Thank you and we will definitely be back!!

Convenient property, location, helpful staff, many amenities and very well maintained and clean.

Valet /shuttle staff are always exceptional. Front desk staff are extremely accommodating. Rooms are always clean and comfy.

The Westin Houston Medical Center is very conveniently located, especially if you need to be close to the Texas Medical Center. The location makes getting around the medical center area very easy, and the hotel itself is comfortable and well suited for a short stay. My biggest disappointment was the restaurant. Given the quality and reputation of the Westin brand, I expected a better dining experience. The food and overall restaurant experience were simply not particularly impressive. Overall, the location is the biggest advantage of this hotel. It’s a practical choice if you need to be in the Medical Center, but I would recommend looking elsewhere for a good meal.

Valet parking staff were courteous and efficient.

Rooms were great, clean, comfy! Pool side service was not so great. Otherwise was a clean nice hotel!

great location

great location and the hotel is quite comfortable

Great service

I booked the room to visit a friend who was at Houston Methodist. The hotel is located within walking distance. They do offer a shuttle to different t parts but I never used that amenity. The room was clean and the shower was great. Overall, it was a great experience and I’d recommend staying here for others.

Only issue I had was the $300 incidental fee!! I’ve never paid that much!!

The hotel was very clean, and the installations were well maintained. The location is amazing for visiting the museum district and even has some commercial food options in the surroundings. I was very pleased with my stay.

She is truly a great Ambassador for the Westin

You can focus on your health and they take care of the rest

You can focus on your health and they take care of the rest

Everything was perfect

Great staff

Good experience

Brief but great stay!

We couldn’t have chosen a better place to stay. We needed a room near Methodist Hospital due to a family member having a medical procedure. The convenience of walking to and from was perfect. The check in process was easy. The stay was great check out was the same. We truly appreciate the front desk staff for having great customer service. Thank you for a great stay.

Clean room

The hotel was amazing, until I walked into our room. I was very underwhelmed. We were to be at Texas Children’s in the AM, so the location was great, and I understand that's what I was paying for, but the rooms themselves could use a major update. Our room felt very humid and muggy, and did NOT cool below 71ish. It smelled almost moldy, or like a public swimming room locker room or something. OVERALL...MOIST! There were also silverfish bugs. I found two in our room. So that just instantly makes you feel dirty and makes you check your bed 😬.... the windows are very thin and let in SO MUCH heat. I'm very sure that if I pushed with one hand hard enough, I could break the window out, which is just so scary. The caulking around windows was nasty and then painted over. I think maybe there was the idea of an update years ago, but they got "the landlord special." The restaurant in the hotel was great and had great staff. Valet was great. We didn't use any other amenities, but unfortunately, I think I would use elsewhere if I needed to stay in the medical district again.

Very nice

The property was lovely and felt luxurious. The room was spacious & immaculate. We worked out in the gym, sat out by the pool & used the free shuttle to MD Anderson. We loved the location! We also enjoyed a delicious dinner at Terrace 54.

Great place to stay

Great hotel, nice rooms and facilities. The only down side is the parking. Only option was to valet. I would prefer to self park and have access to the car.

However, the staff were wonderful. Everyone from the valet to the bar to the front desk, were so kind and friendly.

The pool was beautiful in the morning with a view of downtown!! The room itself was stunning and perfect for a hotel decorated room ! I recommend the suite it has more than enough space for two ! And it is very nice for a staycation!

The entire experience was lovely!

My son loved the pool! That was his favorite thing about the hotel. The breakfast at the restaurant was phenomenal I can’t say more about the Texas shaped waffles. Rooms were well kept. We went for our son’s birthday and they had a special banner and balloons , along with a card waiting for him in the room when we got there.

Clean room,

The hotel views at sunset and night are gorgeous from the pool or terrace. The food is actually good, not hospital like at all. Staff is very friendly and you really get treated nice. Room is clean and beds are comfy. Second stay and will not be my last.

Everyone is always so helpful and cheerful. Rooms are comfortable with very comfortable beds. Everything is always clean We stay here every month and they are very consistent with everything.

Staff was extremely nice and made you feel welcome. Rooms are nice and cozy.

Very limited

Great place and location. Get food and drinks

Great stay. Staff were awesome. Would definitely stay here again.

Very clean rooms, great restaurant and amazing staff. I do highly recommend it.

Loved the location and hospitality of the staff. Enjoyed the restaurant in the hotel.

Great location. Nice staff. Good restaurant. Easy parking. Unique elevator system that works really well.

Great place to stay if you have business at the Medical Center. Stephanie at the front desk was awesome. Ate breakfast and dinner there and was very satisfied. Valet attendants were just awesome. Room was immaculate.

It was very clean and welcoming. Room smelled amazing upon entry and staff was lovely N/A

Location

Location

It was very clean and welcoming. Room smelled amazing upon entry and staff was lovely N/A

Amazing property, friendly staff

Very nice facilities. The amenities were great. The price was good.

Very nice facilities. The amenities were great. The price was good.

Encantado

Ordered room service and the food was fantastic. Enjoyed my meal very much. Would have liked plates and utensils instead of “togo” packaging. Hard to cut a steak in a cardboard box with a plastic knife.

Clean room. Great staff. Great location if you need to be close to the hospital

Lovely

I stayed in a spacious, clean suite with all of my nieces, and it was the perfect setup for our girls’ birthday celebration. We made so many wonderful memories together. The pool was beautiful and a great place for us to relax and have fun, and the food at the restaurant was absolutely amazing. Every staff member we encountered provided outstanding customer service, which made our stay even more special. This has definitely become one of my favorite hotels in Houston, and I can’t wait to come back. Thank you for helping make my birthday weekend one I’ll never forget!

Whereas the Hyatt literally threw us out after we had paid for two nights and refused to honor our reservation, the Westin was quick to accommodate us. Even though the suite we reserved was unavailable, they promptly arranged a different room, provided complimentary breakfast and parking, and made the entire experience extremely nice. I would highly recommend staying at this hotel. We will be staying there again in the future. As for our relationship with Hyatt, based on that one experience, we will probably never stay at a Hyatt again. We travel regularly, are Platinum members with Expedia, fly frequently, and stay at hotels all over the world. We will probably never stay at another Hyatt, but we will definitely return to the Westin and other Marriott hotels in the future.

Pricing on food little ridiculous and snack prices were stupid ridiculous!

Rooms were clean. Amenities were very nice. The gym was equipped with everything needed for a good workout. Staff was friendly and convenient location

Originally booked a suite and upon arriving to the room we noticed what looked to be like a drop of blood on the floor along with the tub not being cleaned. When housekeeping came she rudely remarked it was makeup and wiped it up. When I asked if they don’t mop between guests she just offered to mop. The manager on duty was really kind and offered us a different room which we took but it was much smaller due to suites being sold out making it much harder with a little one. Valet was 24/7 but was very pricey. We ordered room service and were quoted 30 minutes and it arrived in an over an hour- food was lukewarm. At least the pool and most of the service was really nice.

Clean and friendly staff

Amazing

Property was very nice second go around here.. Now lil pricey for valet almost 60 per day, but I pay for convenience was in and out service 24hour a day car was immediately available every time I requested.. staff very friendly…

Everything was great. Only issue we called for extra sweet and low due to three occupants. I had two friends with me to attend to me after my surgery. I went down stairs after waiting for an hr. The front desk clerk called for them to deliver us the sweet and low. The hostess of the restaurant was at her post and over heard what I needed. She did not offer to get sweet and low from the restaurant even though I purchased coffee at 6am at the restaurant and used sweet and low at that time. Great hotel and staff except for that one issue.

The bar was great vibes and the morning bartender was the best definitely will visit again soon!

Nice property