The Westin Galleria Houston
About The Westin Galleria Houston
Embark on a journey of sophistication at The Westin Galleria Houston, where modern elegance meets timeless comfort in the vibrant heart of Texas. Nestled amidst the iconic Galleria Mall, our prestigious Four-Diamond AAA hotel offers a gateway to luxury and convenience. Discover the pulse of Uptown Houston, moments from attractions, as you indulge in signature experiences. Savor the flavors of American cuisine at Daily Grill or unwind with a cocktail at our chic Lobby Bar. Elevate your wellness routine with workouts at our WestinWORKOUT Fitness Studio, boasting panoramic views, and relax by our refreshing outdoor pool. Enhance your stay at our family-friendly hotel in Houston, offering exceptional comfort for every traveler. Enjoy seamless access to premier shopping from our hotel near Galleria Mall Houston. Retreat each evening to spacious rooms and suites with Westin Heavenly Beds and deluxe amenities at our pet-friendly hotel in Houston.
Amenities
- On-site parking
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Valet parking
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Public transit access
Reviews
The hotel is highly praised for its convenient location connected to the Galleria Mall, offering easy access to shopping, dining, and entertainment. The staff is generally described as friendly and helpful. However, there are several complaints about the cleanliness of the rooms and bathrooms, and some guests have had issues with the service, particularly with the front desk staff. Some guests also found the rooms to be outdated and overpriced.
- Convenient location connected to the Galleria Mall
- Friendly and helpful staff
- Cleanliness issues in rooms and bathrooms
- Outdated and overpriced rooms
- 2/5
After I returned home I had 2 charges of $100 each that I did not make!! Still trying to get it removed!
- 3/5
Really nice
- 5/5
The Westin Galleria is a fabulous hotel with kind, professional and very helpful staff. Highly recommended because of its unbeatable location.
- 5/5
There are nice restaurants nearby. Overall I had a good experience and will book this hotel again if I travel to Houston.
- 5/5
Great hotel and convenient to the mall.
- 2/5
They charged my card around 600 USD and 6 times 100 $ for I don’t know what and now I’m with investigation with them !!!!
- 4/5
Great location for shopping and access to freeways
- 4/5
I had one of the valet’s that started off very strong and gave me direction on how I could park my car but when I came back the next day to verify the details to park my car in the parking because I wanted to be sure he was very unprofessional at best.
- 5/5
Everything was perfect, property, service and staff
- 5/5
Everything was perfect, property, service and staff
- 4/5
Location is amazing but this hotel sure needs a buffet breakfast restaurant.
- 5/5
This location was phenomenal! You can’t go wrong it is in the hub of everything whether in walking distance or a quick Uber Black away! My family and I had a tremendous time! Memories were definitely made!
- 5/5
None
- 5/5
Great place service and staff
- 5/5
Conviene
- 5/5
Conviene
- 5/5
Everything was nice but a lot of extra costs that didn’t seem needed
- 4/5
next to galleria mall was convenient, more reasonable food options, in food court there. Breakfast was way too expensive at hotel restaurant, though service was excellent
- 5/5
Comodidad Limpieza Total
- 4/5
it was nice , especially if you love shopping
- 5/5
The room and bed were very comfortable . It was. Very quiet and staff were friendly
- 4.5/5
Location and definitely the staff N/A
- 4.5/5
Location and definitely the staff N/A
- 4/5
My room was comfortable in that familiar Westin way. The bed really is as good as people say; I slept better than I expected, especially after a long day of meetings. The room itself was clean and had plenty of space, even if some of the décor felt like it remembered the early 2010s a little too fondly. Nothing bad, just not super modern. The staff were genuinely kind. Not over‑the‑top, not robotic—just normal, helpful people. Someone at the front desk gave me a great dinner recommendation without sounding like they were reading from a script, which I appreciated. The lobby has a relaxed vibe, and I found myself hanging out there more than I usually do in hotels. If I had to nitpick, the elevators get crowded, especially when the mall is busy, and a few areas of the hotel could use a refresh. But those things didn’t ruin anything; they were just small bumps in an otherwise easy stay.
- 5/5
This is definitely a great place to stay when in Houston especially if you like being in the mix of downtown and has direct access to the Galleria, which is always fun and a good way to waste time. The hotel is very clean very well-maintained and would definitely stay again.
- 5/5
Awesome hotel because of amenities, location, staff, and attractive rooms.
- 4/5
Parking is horrible and no elevators in garage people being rude and not watching for pedestrians and honking as we have right away to walk while they just turn in or pulling out.
- 4/5
property is a bit outdated and the fees and charges are high. also confusing how to enter and exit the property - it is behind the twin hotel
- 5/5
The spot for restful accommodations, great shopping & good eating!!
- 4.5/5
Room clean and cosy
- 5/5
Access to galleria
- 5/5
fast checkin friendly staff breakfast was good
- 4/5
Always a pleasure to stay @ the Westin Galleria!... Staff are very friendly and professional, Housekeeping keeping the rooms spotless and pristine. Keep up the great service!
- 5/5
Overall a great stay and would stay again if in the Houston Area. Also, Central Market was a 10 minute drive to pick up snacks and drinks. There was also a gas station less than 10 minutes away.
- 5/5
The bartender Jamie was fantastic and very friendly
- 5/5
.
- 4/5
Ben at the front desk was AWESOME! He went the extra mile to take great care of us! I can’t say enough good things about Ben.
- 4/5
Ben at the front desk was AWESOME! He went the extra mile to take great care of us! I can’t say enough good things about Ben.
- 5/5
Excellent service & prime location
- 5/5
No
- 4/5
Felt like the room never cooled off overnight
- 4/5
Felt like the room never cooled off overnight
- 0.5/5
Full Refund hasn’t been processed
- 0.5/5
Full Refund hasn’t been processed
- 5/5
The hotel is beautiful and great staff. I love that the hotel is connected to the Galleria and it is a walkable area. This is my new place to stay when I come to Houston. Great value for the money I spent.
- 5/5
Clean room
- 4/5
Liked that everything was close by.
- 3/5
Old hotel
- 5/5
We stay here regularly for dance competitions and it is always clean and well maintained. Will definitely stay there again.
- 5/5
Excelente hotel y en el centro comercial!
- 4/5
no
- 5/5
Having shops and restaurants nearby was super convenient! Stay were friendly and helpful with any question or concerns. Bonus points for tickets to the illusions museum located right next door. Our family will definitely stay here again when visiting Houston!
- 5/5
Shops nearby & Restaurants
- 5/5
Clean and friendly
- 5/5
Great experience, stay there many times now always pleased.
- 1/5
Dirty, location is great but the hotel seems like a motel. Price does not match the hotel should be cheaper. The tub was very dirty with visible signs how old it was.
- 3/5
Didn't like the fact that I was charged for a night that I didn't use...accidentally put wrong date at first, and it was non-refundable.
- 5/5
Excellent
- 5/5
Located within walking distance of the galleria and several restaurants
- 5/5
Great place to stay
- 5/5
Yes
- 5/5
Nice and quiet
- 5/5
Clean room and friendly staff :)
- 5/5
Clean room good staff services
- 1/5
Last Night a staff banged on my door for another valet worker at another hotel, who irresponsibly left his phone inside of my vehicle. Staff mention that I needed to hurry up and find the phone with location said it was at my current hotel. I explain that I had NO knowledge of that and if the phone is in the car he can have his phone. Staff also stated that the worker would threaten to call HPD. I explain to staff that it’s obviously I don’t come to Houston from NY to steal a phone. And told her I felt offended she needed to relax and went downstairs and gave the worker from the other hotel my car keys to find his phone and that’s exactly what he did.
- 5/5
We had surgery, the staff was very supportive and they even lent a shower chair,
- 5/5
Great hotel, convenient location. Staff was very friendly and welcoming
- 5/5
Everything is perfect
- 5/5
Great stay!
- 5/5
Love this hotel!
- 5/5
One of the cleanest and nicest hotels that I’ve ever stayed at in Houston. This will definitely be the place we stay at anytime we come here now.
- 5/5
Very clean room, excellent staff, right in the middle of one of the largest malls in the U.S. Very little is gratis, though, so come prepared!
- 5/5
Clean room and size of room
- 1/5
Had no heat in the room for 2 hours and it was cold.
- 4/5
Clean room
- 4/5
All good. No superlatives, no complaints.
- 4/5
Location, clean room and good gym
- 5/5
Spotless rooms, great housekeeping, nice smell throughtout the hotel, top notch fitness facilities. Courteous front desk staff
- 5/5
Great clean
- 5/5
definitely return again!
- 5/5
Best night ever! Room was tidy and very clean. Staff was exceptionally pleasant and welcoming!
- 5/5
Very easy check in and friendly staff! Easy access to the Galleria.
- 5/5
Great location
- 2/5
the stay was going well until someone tried to break into my friends room at 2am. management didnt really offer us anything substantial to make us feel better. we were able to "check out early with no penalty.......seriously!!" def not comfortable staying there again
- 5/5
Very convenient for shopping
- 5/5
Staff
- 5/5
Best way to experience the mall and great stay, clean room
- 5/5
Excellent property. Great location next to shopping mall.
- 5/5
Very convenient
- 3/5
Dirty bathroom… crappy Marriott style nothing burger - offensive to the senses, no style, no charm just generic ugly Marriott and dirty…
- 5/5
Perfect location for meals and shopping
- 5/5
Excellent customer service.
- 2/5
Customer service quick, sorta half listening. Didn’t get the room we booked. Told we got a corner room instead, but got to the room and it was a normal room, not a corner view. Not optimal to book and then not get a king bed as a couple. We were told 3rd party bookings aren’t guaranteed. Shower was also broken, didn’t know until morning when I had only 45 min to get ready. Wouldn’t return.
- 4/5
Located at the main mall in Houston definitely is a plus.
- 5/5
Staff was incredibly accommodating. Gave running recommendations and held our luggage while we explored the town after checkout. The hotel was quiet, with being in a very busy mall
- 5/5
It was clean and staff friendly . I also like that the shops and food places were in close proximity with the hotel . Wish therevis freevshuttlevto and from hotel
- 5/5
Convinient location
- 5/5
Loved it was INSIDE the mall, did NOT like $61.99 for valet parking per day!
- 5/5
Greatly located in the Houston Galleria Mall. The staff is kind and responsive. Food is good for room service.
- 5/5
Ntastic location in the mall
- 5/5
Very business friendly / proximity to the meeting facility was ideal
- 3/5
My car was vandalized in the parking lot right by the front door. Broad daylight.
- 3/5
I know that this hotel was refurbished not so long ago. I expected more. The pillows are pretty bad and and the room was too noisy.
- 5/5
Excellent Stay
- 5/5
Excellent customer service, comfortable bedding, and great accommodations.
- 5/5
front desk staffs are so nice, the room is very clean ,quite, the bed is very comfortable, will come back again!
- 3/5
They are charge a $25 a day for a destination fee staight BS, the fee is taxed as well. I chexked out one day early and they still charged me the fee.
- 1/5
They were so racist
- 3/5
We had two connecting rooms and the stay was good. However we forgot our airpod in the room and called the hotel around 4pm on the check out date and they told us houskeeping did not bring anything to lost&found. The houskeeping staff should be questioned about this.
- 5/5
Nice stay
- 5/5
The bed was so comfortable!!!!! I wish I could have taken it with me. Also concierge was so delightful and helpful.
- 4/5
Friendly employees, nice location
- 5/5
It was absolutely amazing!
- 5/5
Excellent
- 5/5
Everyone was great
- 1/5
I never stayed there
- 5/5
The staff was amazing, my son got sick and they helped me so much!
- 4/5
Fantastic Property in an Excellent location!
- 5/5
Very nice room and comfortable beds. Extremely clean and nice atmosphere overall. Would definitely stay again.
- 5/5
Super convenient as it’s located right in The Gallleria Mall. Parking is included and never had a problem finding a sp