The Westin Galleria Houston
About The Westin Galleria Houston
Directly connected to the Houston Galleria shopping mall, this hotel offers close proximity to hundreds of shopping and dining options. The Westin Galleria Houston features guestrooms coffeemakers and mini refrigerators. Some rooms features views of the city. Guests at The Westin Galleria can workout in the 24-hour fitness center or go for a swim in the outdoor pool. The on-site restaurant, Daily Grill, serves breakfast, lunch, dinner and cocktails.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Public transit access
- Smoke-free property
- Air conditioning
Reviews
The hotel is highly praised for its convenient location connected to the Galleria Mall, offering easy access to shopping, dining, and entertainment. The staff is generally described as friendly and helpful. However, there are several complaints about the cleanliness of the rooms and bathrooms, and some guests have had issues with the service, particularly with the front desk staff. Some guests also found the rooms to be outdated and overpriced.
- Convenient location connected to the Galleria Mall
- Friendly and helpful staff
- Cleanliness issues in rooms and bathrooms
- Outdated and overpriced rooms
- 5/5
fast checkin friendly staff breakfast was good
- 4/5
Always a pleasure to stay @ the Westin Galleria!... Staff are very friendly and professional, Housekeeping keeping the rooms spotless and pristine. Keep up the great service!
- 5/5
Overall a great stay and would stay again if in the Houston Area. Also, Central Market was a 10 minute drive to pick up snacks and drinks. There was also a gas station less than 10 minutes away.
- 3/5
Pleasant
- 5/5
The bartender Jamie was fantastic and very friendly
- 4/5
Very good
- 5/5
Exceptional
- 4/5
Very good
- 5/5
.
- 4/5
Ben at the front desk was AWESOME! He went the extra mile to take great care of us! I can’t say enough good things about Ben.
- 4/5
Ben at the front desk was AWESOME! He went the extra mile to take great care of us! I can’t say enough good things about Ben.
- 5/5
Excellent service & prime location
- 4/5
Nice and convenient for what we needed & the shower pressure. Felt like the room never cooled off overnight
- 4/5
Felt like the room never cooled off overnight
- 5/5
No
- 0.5/5
Full Refund hasn’t been processed
- 0.5/5
Full Refund hasn’t been processed
- 5/5
The hotel is beautiful and great staff. I love that the hotel is connected to the Galleria and it is a walkable area. This is my new place to stay when I come to Houston. Great value for the money I spent.
- 5/5
Clean room
- 4/5
The sewage smell in the parking garage
- 4/5
Very good
- 2/5
Disappointing
- 5/5
All frontline staff were amazing!!
- 4/5
Liked that everything was close by.
- 3/5
Old hotel
- 4/5
Very good
- 5/5
We stay here regularly for dance competitions and it is always clean and well maintained. Will definitely stay there again.
- 4/5
Very good
- 5/5
Just like the picture —-
- 5/5
Just like the picture —-
- 5/5
Excelente hotel y en el centro comercial!
- 4/5
no
- 5/5
Having shops and restaurants nearby was super convenient! Stay were friendly and helpful with any question or concerns. Bonus points for tickets to the illusions museum located right next door. Our family will definitely stay here again when visiting Houston!
- 5/5
Shops nearby & Restaurants
- 5/5
Clean and friendly
- 5/5
N/a
- 5/5
Great experience, stay there many times now always pleased.
- 1/5
Dirty, location is great but the hotel seems like a motel. Price does not match the hotel should be cheaper. The tub was very dirty with visible signs how old it was.
- 3/5
Didn't like the fact that I was charged for a night that I didn't use...accidentally put wrong date at first, and it was non-refundable.
- 5/5
Excellent
- 5/5
Located within walking distance of the galleria and several restaurants
- 5/5
Great place to stay
- 5/5
Yes
- 5/5
Nice and quiet
- 5/5
Clean room and friendly staff :)
- 5/5
Clean room good staff services
- 1/5
Last Night a staff banged on my door for another valet worker at another hotel, who irresponsibly left his phone inside of my vehicle. Staff mention that I needed to hurry up and find the phone with location said it was at my current hotel. I explain that I had NO knowledge of that and if the phone is in the car he can have his phone. Staff also stated that the worker would threaten to call HPD. I explain to staff that it’s obviously I don’t come to Houston from NY to steal a phone. And told her I felt offended she needed to relax and went downstairs and gave the worker from the other hotel my car keys to find his phone and that’s exactly what he did.
- 5/5
We had surgery, the staff was very supportive and they even lent a shower chair,
- 5/5
Great hotel, convenient location. Staff was very friendly and welcoming
- 5/5
Everything is perfect
- 5/5
Great stay!
- 5/5
Love this hotel!
- 5/5
One of the cleanest and nicest hotels that I’ve ever stayed at in Houston. This will definitely be the place we stay at anytime we come here now.
- 5/5
Very clean room, excellent staff, right in the middle of one of the largest malls in the U.S. Very little is gratis, though, so come prepared!
- 5/5
Clean room and size of room
- 1/5
Had no heat in the room for 2 hours and it was cold.
- 4/5
Clean room
- 4/5
All good. No superlatives, no complaints.
- 4/5
Location, clean room and good gym
- 5/5
Spotless rooms, great housekeeping, nice smell throughtout the hotel, top notch fitness facilities. Courteous front desk staff
- 5/5
Great clean
- 5/5
definitely return again!
- 5/5
Best night ever! Room was tidy and very clean. Staff was exceptionally pleasant and welcoming!
- 5/5
Very easy check in and friendly staff! Easy access to the Galleria.
- 5/5
Great location
- 2/5
the stay was going well until someone tried to break into my friends room at 2am. management didnt really offer us anything substantial to make us feel better. we were able to "check out early with no penalty.......seriously!!" def not comfortable staying there again
- 5/5
Very convenient for shopping
- 5/5
Staff
- 5/5
Best way to experience the mall and great stay, clean room
- 5/5
Excellent property. Great location next to shopping mall.
- 5/5
Very convenient
- 3/5
Dirty bathroom… crappy Marriott style nothing burger - offensive to the senses, no style, no charm just generic ugly Marriott and dirty…
- 5/5
Perfect location for meals and shopping
- 5/5
Excellent customer service.
- 2/5
Customer service quick, sorta half listening. Didn’t get the room we booked. Told we got a corner room instead, but got to the room and it was a normal room, not a corner view. Not optimal to book and then not get a king bed as a couple. We were told 3rd party bookings aren’t guaranteed. Shower was also broken, didn’t know until morning when I had only 45 min to get ready. Wouldn’t return.
- 4/5
Located at the main mall in Houston definitely is a plus.
- 5/5
Staff was incredibly accommodating. Gave running recommendations and held our luggage while we explored the town after checkout. The hotel was quiet, with being in a very busy mall
- 5/5
It was clean and staff friendly . I also like that the shops and food places were in close proximity with the hotel . Wish therevis freevshuttlevto and from hotel
- 5/5
Convinient location
- 5/5
Loved it was INSIDE the mall, did NOT like $61.99 for valet parking per day!
- 5/5
Greatly located in the Houston Galleria Mall. The staff is kind and responsive. Food is good for room service.
- 5/5
Ntastic location in the mall
- 5/5
Very business friendly / proximity to the meeting facility was ideal
- 3/5
My car was vandalized in the parking lot right by the front door. Broad daylight.
- 3/5
I know that this hotel was refurbished not so long ago. I expected more. The pillows are pretty bad and and the room was too noisy.
- 5/5
Excellent Stay
- 5/5
Excellent customer service, comfortable bedding, and great accommodations.
- 5/5
front desk staffs are so nice, the room is very clean ,quite, the bed is very comfortable, will come back again!
- 3/5
They are charge a $25 a day for a destination fee staight BS, the fee is taxed as well. I chexked out one day early and they still charged me the fee.
- 1/5
They were so racist
- 3/5
We had two connecting rooms and the stay was good. However we forgot our airpod in the room and called the hotel around 4pm on the check out date and they told us houskeeping did not bring anything to lost&found. The houskeeping staff should be questioned about this.
- 5/5
Nice stay
- 5/5
The bed was so comfortable!!!!! I wish I could have taken it with me. Also concierge was so delightful and helpful.
- 4/5
Friendly employees, nice location
- 5/5
It was absolutely amazing!
- 5/5
Excellent
- 5/5
Everyone was great
- 1/5
I never stayed there
- 5/5
The staff was amazing, my son got sick and they helped me so much!
- 4/5
Fantastic Property in an Excellent location!
- 5/5
Very nice room and comfortable beds. Extremely clean and nice atmosphere overall. Would definitely stay again.
- 5/5
Super convenient as it’s located right in The Gallleria Mall. Parking is included and never had a problem finding a sp
- 5/5
Great stay!
- 5/5
Exceptional service and front desk team. I have stayed here on three separate occasions, and each time is more memorable and service-oriented than the last. Clean, comfortable and conveniently located at the Galleria. Kudos!
- 5/5
Outstanding customer service!
- 5/5
Great place. Pool needs work.
- 3/5
Unexpected charges, should have been made aware doing booking
- 4/5
have access for the mall
- 3/5
It was a good stay. The bed was very uncomfortable though.
- 5/5
No complaints from my family. Worth to stay.
- 5/5
Super convenient to shopping and the room was nice.
- 5/5
It was amazing
- 5/5
Amazing!!
- 5/5
Great place to stay.
- 5/5
Na
- 5/5
By the galleria was great!
- 5/5
Staff was friendly & helpful and it was convenient for the dance convention. We had an enjoyable & stress-free stay
- 4/5
Stay was good however I was alarmed when all of sudden a housekeeper came bardging into my room without knocking and/or announcing themself! I had to yell out to the person. Staff should always knock before entering rooms….
- 5/5
t
- 5/5
Other than the pool area, this is a great place to stay